No response to claim query
I emailed 'email@example.com' on 17/11/2019 to ask if I was covered for losses associated with cancellation of outbound flights from my home town on two consecutive days. I got a reply saying "We will endeavour to respond to you within 24 hours." I had no response by 2/1/2020 so sent it again and got the same response. At 12/1/2020 I have still had no response. Doesn't give me much confidence. Might try ringing, I had a good response from them when we queried what to do in the event we could not get to our Sydney Perth flight because of the NSW bush fires..
I arranged my policy over the phone when I booked my holiday at the beginning of the year. This is the first time I have ever had to make a claim and I am thoroughly happy with the way that I have been treated by the company. They always responded within or before 10 working days to each of my emails and always remembered to ask for identification to keep my case secure.
The staff were all friendly and helpful and all seemed keen to get my case resolved quickly which they did. I can thoroughly recommend them based on my experience.
I found Medibank Travel Insurance to be very helpful, sensible and prompt in processing my claim. The claims staff gave good practical telephone advice. I will definitely use them again.
A professional organisation.
I have used your travel insurance twice within Australia. I would certainly recommend your service. I suddenly needed to cancel my trip planned for September 2019 and was not within the cancellation period.Claimed on the off chance of being successful.Correspondence was always respectful and informative ....I am very elderly. Have travelled extensively for 60 years. Never claimed before. Congratulations on handling my claim so professionally.
Claim for domestic travel
We fully paid for a holiday beforehand but before we left i had an accident and seriously injured myself so was unable to go. My wife summited a claim for the total amount for the two of us because there there were no refunds applicable from the travel company. My injury was suffered just before we were due to leave. After receiving our claim Medibank asked us for some more detail and the person who contacted us from Medibank was friendly and helpful when we asked him some questions relating to the Medibank request for further information. The claim was handled promptly and we were delighted when advised that our claim was successful.
Well worth taking out for Domestic travel
My Husband had a nasty accident one week before we were due to travel.
Luckily we had taken out Travel Insurance even though we were only going
to Queensland. So glad!
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