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Medibank Travel Insurance - International Comprehensive Plan (Annual Multi Trip)

Medibank Travel Insurance - International Comprehensive Plan (Annual Multi Trip)

2.7 from 7 reviews

Reviews

(1)
(2)
(1)
(0)
(3)
  • Value for Money
    3.5 (4)
  • Transparency
    3.5 (4)
  • Customer Service
    3.4 (5)
Raj

RajPerth, WA

  • 20 reviews

A very long wait on the phone but the issue was resolved

published

The rental car insurance excess is below the amount charged by most car companies. I waited on the phone for over an hour wanting to confirm what the limit is and if I could increase. I am still waiting 1hr 10 mins later. Once I got a sales agent they were very helpful and increased the limit with a slight increase in premiums

Transparency
Customer Service
DestinationAustralia
Claim MadeNo
Insurance Cover ForAdult
See all answers
3 comments
Medibank
Medibank P.Medibank
Raj
Raj

Thanks Joshua. I understand your problems but an 1hr 20 min wait was the longest I have waited. However once I got through the staff were very helpful

Medibank
Medibank P.Medibank

Hi Raj,
I understand that is a very long time to be waiting on the phone. I'm glad we were able to resolve your enquiry once we were able to have a chat. Feel free to get in touch if you have any questions.
Thanks,
Joshua

Skiing accident with delayed charges

published
Customer Service
Value for Money
DestinationNorth America (inc. Hawaii)
Claim MadeYes
Type of ClaimMedical
Claim Resolution Time2-4 weeks
Claim DateJanuary 2020
Claim ApprovedYes
See all answers
1 comment
Medibank
Medibank P.Medibank

Hi there
Thank you for your lovely review. We’re glad to read of your positive experience and it's great to have that peace of mind. If there is anything we can do to help, please don’t hesitate to let us know.
Thanks, Joshua

  • Verified customer

Avoid Medibank - Cancellation Costs

published
Transparency
Customer Service
Value for Money
DestinationNorth America (inc. Hawaii)
Claim MadeYes
Type of ClaimTravel Delays/Cancellations
Claim DateJanuary 2020
Claim ApprovedNo
Insurance Cover ForAdult and Child
See all answers
1 comment
Medibank
Medibank P.Medibank

Hi there,
I am sorry to hear your recent flight was cancelled and that your travel claim wasn’t covered. I just sent you a private message asking for a few more details. Thanks, Anna

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Sherry A.

Sherry A.Greater Melbourne (Metropolitan), VIC

Easy to claim, need lots of Evidence

published

Was easy to make a claim, asked for lots of supporting docs so make sure to read terms & conditions. The claim was resolved in a timely manner. Customer service could be better. However everything else was good.

Transparency
Customer Service
Value for Money
DestinationEurope
Claim MadeYes
Type of ClaimLost/Stolen Property
Claim Resolution Time1-2 weeks
Claim DateOctober 2019
Claim ApprovedYes
Insurance Cover ForAdult
See all answers
1 comment
Medibank
Medibank P.Medibank

Hi Sherry,
Thanks for submitting your review. If there is anything we can do to help, please don't hesitate to get in touch. Thanks, Anna

Break a leg in Iceland

Break a leg in IcelandSouth East Queensland, QLD

You have to have a go (at a leg break) to get a go (at insurance claims).

published
Transparency
Customer Service
Value for Money
DestinationEurope
Claim MadeYes
Type of ClaimMedical and Travel Delays/Cancellations
Claim Resolution Time2-4 weeks
Claim ApprovedYes
Insurance Cover ForSenior
See all answers
1 comment
Medibank
Medibank P.Medibank
Melissa

MelissaSydney

  • 2 reviews
  • 1 like
  • Verified customer

Being a loyal customer with them meant nothing, very disappointed at their service

published
Insurance claim madeYes
1 comment
Medibank
Medibank P.Medibank
Manny

MannyFar North Queensland, QLD

  • 7 reviews
  • 13 likes
  • Verified customer

Look elsewhere - don't bother buying this

published
Insurance claim madeYes
See all Medibank Travel Insurance reviews

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