Easy to claim, need lots of Evidence
Was easy to make a claim, asked for lots of supporting docs so make sure to read terms & conditions. The claim was resolved in a timely manner. Customer service could be better. However everything else was good.
You have to have a go (at a leg break) to get a go (at insurance claims).
We have been a customer of this product every year for 4 years. We have had 2 claims; one for missed flights and one for a medical emergency. Both times we were refunded for our out of pocket expenses, methodically and systematically. It is a good value product for global travellers and Medibank
Our last claim was for my breaking a leg in Iceland. Just bad luck . A small slide down a glacial rubble embankment and 1 leg hit a rock and twisted it to a funny angle I've not seen before. . A quick drive (2 hours) down the road to a local village ...and the doctor splinted it and supplied arm crutches ($$$). A very swollen broken ankle needing surgery. I sat in the back of our 4WD for the next 4 days taking pain killers while the swelling went down and we completed the drive arround Iceland. Glorius , mystical country! How do we resolve this? Never had a break before and needed my travelling partners every assistance. The moment things come undone like this, start your own archive of doctors reports/ receipts/ names and locations. (Get emailed copies sent to you.) Keep track of your hotel cancellations or date changes. Most importantly, make contact with the claims deprtment of tyhe Travel Insurer. Give them your comms details that you may be using in your host country. Iceland is expensive for everything incluing phone and data.. So, After we got th the Reykjavik Main A&E hospital for assessment we were advised to get home asap otherwise an operation would result in me suffering post operative DVT problems with air travell. Reports were written by doctors and emailed to the insurers medical team. In 2 days we flew out of Rejkyavik howeward bound to OZ. The moment I landed I presented at A&E in Mater Hospital Brisbane. 2 days later I had surgery with more pins than a tailor could use. Medical/ Hospital expenses in OZ are not covered.. Thank you Medibank Travel Insurance for your care and cover.
- Verified customer
Being a loyal customer with them meant nothing, very disappointed at their service
I am a loyal customer who has been with Medibank Private insurance for more than 5 years. With that into account, for the first time ever (and will be the last time) I bought myself a year worth of comprehensive travel insurance since I'll be overseas twice this year.
On my first trip of the year to Japan, I have to pay for lounge area because the airlines didn't provide accommodation due to their mistake (late) and delayed arrival (bad weather)
The first flight from Japan to Guang Zhou was late and arrived late due to bad weather which cau...
- Verified customer
Look elsewhere - don't bother buying this
The price seemed reasonable and service was good until you had to call for help and from then on it went downhill.
I have purchased Travel Insurance with Medibank Private mainly for peace of mind. I used to have Private Health Cover with this company. I should have remembered my reasons for ceasing to buy from them!
I felt that the worldwide coverage for 12 months was the best value when I was presented with various offers. It covers for multiple trips for either of the two names traveling for up to 30 days.
On the last trip, in Bali, m...y friend got bitten by a dog. Being a medical doctor, I made sure he got the wound seen to. I emailed Medibank as I didn't think it was Emergency urgent but didn't get a reply for OVER 48 hours! After a second email, the Customer Service Officer calls me and then puts me on hold and gets a Nurse, to whom I had to relate the whole matter to once again. (I had emailed in detail which I suspect NO ONE read), I related the matter to the Customer Service Officer and now the Nurse! The phone bill alone racked up to over $70 and they won't pay that because the Telstra bill doesn't state it was a call from Medibank! The Nurse didn't tell me anything more than I already knew being myself a medical professional. She just read if off the Australian Immunisation Handbook She didn't give me a sense of security that comes when you talk to someone with experience. I think people who purchase Travel Insurance should get the best care and advise from qualified personnel. Because my friend was never immunised for Rabies, he needed, Rabies Immunoglobulin, in addition to a series of (expensive) Rabies vaccines. This wasn't available in Bali but we were going to be in Singapore within the suitable time frame and we were told to go to Raffles Medical to obtain it there. It also cost over $3500 and prior to paying for it I rechecked with Medibank if I should pay and get reimbursed or to get pre-payment from Medibank. Apparently if you couldn't pay for it upfront, you could get a 'guarantee of payment' from Medibank Travel Insurance. Raffles Hospital staff weren't keen on that as it meant paperwork and delays in payment for them. From the sound of it, in the past, it has taken a long time for them to get payment from Medibank. We were also running out of time as the Immunoglobulins were needed to be given as soon as possible. To get a guarantee of payment, we would have to get the doctor in Singapore to write a report of the diagnosis and proposed treatment and fax it all off to Medibank and no one could tell us how long it would actually take to get a reply.
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