Reviewer Photos & Videos
So helpful in so many ways and very understanding
I purchased a NAS system but the wrong size disks, they were changed over with a store credit no questions asked.
MegaBuy online store is very easy to use and straight forward. It had all the products I needed at a very reasonable price. I was extremely satisfied with my purchases and most of all the service.
Very easy process!
It easy to navigate the store and find what I wanted.
I was after a specific product and therefore didn't greatly investigate the range.
The product I bought was of excellent quality.
- Online store
- Verified customer
I looked up a second hand Lenovo laptop for a friend on Megabuy.com.au. It had an FHD screen. The page did not state the screen was LCD. The general product description Megabuy copied from Lenovo said it was "Available with 10-point Touch Screen", so I thought the 5 years old laptop with a touch screen was a good buy for $629, so I advised my friend to buy it.
It was delivered to my address. The delivery driver dropped the box outside the door, no knocking, even though I was at home. There was no signature required, though postage insurance wa...s paid. It turned out the laptop had an LCD screen only. Since we expected a touch screen we asked for a full refund in an email, the request was declined claiming the ad stated "Available with Optional 10-point Touch Screen", but this was a lie, as you can see the "Optional" word was not in the ad. (Luckily I took a screenshot of the ad before writing to them, for the ad was still online when I received the laptop, but they deleted it immediately when they received our email.) The next day over the phone the man called [name removed] claimed the ad never said it had a touch screen (it never said it did not either) and told me many people complained and reported them to Fair Trading in the past, but nothing ever happened because they could legally display the manufacturer's general product info. HOWEVER
- Online store
- Verified customer
Best price, efficient communication and fast delivery
After I decided what mouse I wanted (the Logitech MX Master 3) I looked up pricing and found that Megabuy was definitely the cheapest - quite a bit cheaper than other online stores, and even a few dollars cheaper than Officeworks, even with the delivery fee taken into account.
So that sealed the deal, after which Megabuy kept me informed of the progress of my order every step of the way.
I placed my order and paid for it via EFT on the night of Wed 11 Nov, it got dispatched the next day, and it was on my doorstep on the morning of Mon 16 Nov. Can't get much quicker than that :-)
Easy navigation of models with detailed specs
Great range, even in my limited price range
Good machine, all the features I need
Customer Service answering my phone inquiries were polite & knowledgeable
Price was right and product was good.
All the contacts were very good, product was recommended by staff, delivery was prompt.
Product performed great, could do with online or hard copy manual.
Just a small critic.
- Online store
- Verified customer
Performed better than expected
Spoke to the Brisbane store regarding online advertised products re description and availability (wanted to pickup from store). It seems most products are only available as online purchase. Placed order. Later received email requesting that I check my bank account for small "test" transaction as a security check which is applaudable. It would have been better if they hadn't already taken the full purchase value as well. After the security check would have been more appropriate. The following day, the order was released and to my amazement deliv...ered. First experience with Megabuy. Still would have preferred to buy from the store in person and avoid the courier and CC charge which take away most of the competitive edge. Today I am buying a SD card to go with the Samsung Galaxy Tab. From you $166, from Umart $175. Umart are transfering stock from one store to another to facilitate local pickup (without cost to customer). Please consider. Mark
Best Service Ever!
Great price and amazingly fast delivery. Have used these guys several times and am constantly amazed at how fast the stuff arrives.
Good service - but keep and eye on your delivery subcontractors.
Had to dig a little for the required item. Your service was excellent, but be aware some Couriers will Ring and knock then flee. When I open the door there is no one there, and I need to visit some remote location to collect the item. (on all occasions I was obviously home with the Radio Loud and Windows open.)
Happy to take your money then just keep putting you off about delivery of goods.
Rang Megabuy and was assured that they had stock (4) of the photo scanner I wanted to buy, so ordered and paid for it....eight weeks later and many emails promising the world....NEVER GOT IT!
Nice admin staff that regularly respond to your emails, but the content is placating and never honest.
Will never order from this company again!
Fast and simple
Easy ordering, website was easy to navigate. Quick delivery, only two days from order to delivery. Great communication, updates regularly, almost knew to the second where in the process the item was.
A Delightful Online Shopping Experience
A friend pointed me to Megabuy and I am glad he did. The whole experience of finding the products I was interested in, researching the specifications, selection and checkout was brilliant.
I would shop at Megabuy again without hesitation, in fact I would check there first next time I need something.
Very fast and well informed
Store is easy to navigate, big range of networking gear and the parts works as expected. I was pleasantly surprised as I had never used this group before and NEVER fill out this kind of survey.
This is how mail order in Australia should be. Products dispatched the same day as payment clearance and interstate delivery (even in COVID times) in 24 hours. Excellent service. Highly recommended.
Good range and great prices
Easy to navigate and great range at very competitive pricing. Reasonably fast. Overall good experience. Tip for improvement; show stock levels on website and more shipping options for website purchases would be nice
No Refund and The Worst Customer Service
Purchased powerboards through the oneline store and they sent me the incorrect ones. I asked for a return and they flatly denied. They said the product may vary from image and is exactly what I ordered. It was absolutely not what I ordered and then they quickly deleted the image. This is how they make their money by stealing from people. Be aware of this company as I have noticed on other websites they do this regularly.
Was relatively easy to find what I wanted.
A very good range of products at competitive prices.
Very satisfied with the quality of the product.
Delivery was very quick and well prepared
Online sales was a dream, items are of outstanding quality and Nick and his team provide excellect customer service. I will be recommending MegaBuy to friends and colleagues as a premium service with quality merchandise.
Thanks Nick and team for a great experience, I will return. :)
The guys at Chermside were extremely helpful in helping me buy a gaming monitor providing me with lots of price options whilst explaining the advantages and disadvantages of each unit. i will shop there again.
I found the product I wanted quickly and easily. The Chat person was helpful and the fast delivery was amazing.
I am totally happy with the experience and would buy again from MegaBuy.
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