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Just a terrible experience.
I ordered 3 items from here on the 6th of April and after 5 days I messaged asking when my item would be shipped and they then marked it as shipped. However, the tracking never updated and so I tried calling them to see what’s going on - no answer whatsoever. I left messages, I tried calling again and again to no avail. Emailed them again and they said they will dispatch the order again on the 15th of April (had already confirmed with Auspost that they hadn’t posted off the order so this was a lie) but one of my items was out of stock. I asked ...for that item to be refunded and it was and my order was finally shipped after I no longer needed the items as I ended up purchasing from another store online that got here in time. All of the reviews are true, this company is shocking and their website stock is obviously inaccurate. They don’t answer their phone calls and will give you a tracking number that hasn’t been scanned yet and tell you that they’ve shipped it out when they obviously haven’t. So disappointed. Really thought the reviews weren’t true.
Waste of time.
Wasted time ordering items that aren't even in stock...??
Don't bother with this website..... I guess I Should've read reviews before ordering.
Do not buy from them!
Bought 2 x 5 litre abode products.
After over a week of waiting they sent me only 2 x 2 litre abode products..... with no explanation. After tried to call them and not getting an answer, I ended up emailing them to find out what happened a lady called ‘Sarah’ said they would send another 2 and refund the difference. I waited and waited without my products and after emailing them again reminding them that this is appalling she said oh will will send out the products. I asked if she can express post them as weeks have gone by and I need it.... G...
No Stock as shown on their website
So sorry I did not check the reviews for Mega Vitamins before I made a purchase . Was advised that the item that I purchased on line was not available so they wanted to send a substitute. I advised that I DID NOT want a substitute and wanted a refund. 3 days later they sent another message to advise they expected now to receive stock within 1 week. I advised that i had purchased elsewhere and yet again requested a refund. I waited a further 3 days , which is now 7 days since purchased and NO refund has been processed nor any acknowledgement t...o my email. I went to their website and filled out a contact us and advised them that they had 24 hours to respond or I would open a Paypal case. At least they are consistnet with their poor customer service as still no reply so a case has been opened. It appears from reading other reviews that it is common for Mega Vitamins to sell product they do not have and send poor substitutes. This is against Australia's Fair Trading laws under misrepresentation. Do not buy from Mega Vitamins under ANY circumstances. Their conduct is dishonest and their customer service non existent.
Items is wrong, no money back. Cheaters
I ordered a nasal spray from this company. After weeks, they sent an item twice cheaper and a totally different one. I sent an email to them, no outcome. I called them and requested my money back, they said they would send a free envelope to send the item back and then I'll get the money. The envelope never ca,e in. These liars would just get you money and cheat. Don;t bother buying anything from them.
Terrible website horrible customer service
I'm really surprised how a business like this still operating. Please don't waste your money here. They take your money for fake misleading ads and they send you the wrong item. Unfortunately and feeling very regretful to purchase from this website please be careful and don't make my mistake to get anything from them. Please refer to pictures as i have taken screenshots to show you how horrible they are..i have purchased an item from their website and they sent me a different one i tried to contact them to get the right item to be sent to me and they were very rude and unprofessional about as the lady who was talking to me ignored me and left the conversation please refer to pictures.
Terrible customer service
Products are fine, when you receive them. Communication around delivery times, outages of products and refunds is close to nonexistent. Customer emails are simply ignored. Occasional short replies, never any apologies.
WORST EXPERIENCE EVER!
“Sold out” of two items i ordered and told me they would send replacements. Hardly replied to any of my emails, took weeks to come even though it should only take a few days from Syd to Byron. Didnt send me one of the items i ordered. Sent me different branded items to what they told me they would send as replacements. Have not even heard back from them regarding them missing one of my products. Do not have anything positive about my experience.
Better to give your money to charity
My doctor recommended a specific product for me. I Googled it and found it listed on the Megavitamins website. I ordered five bottles of the product.
Megavitamins (aka Healthy Care Living Pty Ltd and Healthyday Vitamins) sent me 3 bottles of another item I didn't order and said the others were on their way. Those others never arrived.
I returned the unwanted items by tracked mail and asked for a refund.
I am almost $200 out-of-pocket and still waiting to see my money.
How do we get the credit cards to close this operation down?
After ordering Natrol melatonin from this store, I read the reviews on this site. I was horrified to see it had such a bad rating and thought, oh well, there goes my money. However - I ordered these pills last Sunday, received both an email and text message on Monday to say they had the order ready to send and it has just arrived this morning - Friday. I live in North Queensland so that's excellent considering the time frame during Covid-19. The pills are as described, have not tried them as yet, but all I can say is that my experience with this company has been great.
DIDN’T RECEIVE MY ORDER
I ordered 1 bottle of Goli last June 11 and I still haven’t received my order. When I emailed the first time they said they don’t have any stock available. I’ve been so patient and tried to email again twice my email have been left unanswered. Good thing I only bought 1 bottle. This is nothing but a SCAM. Total waste of money.
Was sent a $20 item in instead of the $54 item I ordered!!
Was sent a $20 item in instead of the $54 item I ordered. They said they where out of stock. I asked for a refund and they ended my conversation
You’ll be sent a completely different product to what you ordered
I used megavitamins after my usual supplement supplier was out of stock of my usual brand of ginseng. Bad idea. They sent a totally different brand and claimed it was an error. I then read the reviews and it turns out they do this almost ever time. Save yourself a lot of hassle. Don’t use this company at any cost.
Purchased vitamins for pre conception wrong vitamins arrived refund was provided over a month after several complaints
Completely unsatisfied, wrong vitamins arrived and no communication was answered by the company.
Most products were duplicates of each other under different names and pictures
Everytime you would search for something you would get sent back to the home page.
Do not buy from them!
I ordered 6 bottles of Fab Iron, and a toothbrush ... total $144.84 AUD. They contacted me to tell me that they were out of Fab Iron, but they could supply a different brand. I said I did not want any other brand, and to issue me a refund. They said they would do so. A few days later, I receive a package from them with 6 bottles of the different brand! Emails go back and forth ... sometimes there is no reply for several days, and I have to resend the email ... finally, I get a partial refund. They still owe me $11.82, and I am hanging in there to get that back, too. It was their error, why should I be out any money at all?! Terrible, terrible customer service.
I purchased two products from this site. One was delivered and the other they changed out the product I ordered and provided a MUCH cheaper alternative. They then lied and said I ordered that cheaper product (and the site won’t give you an itemised receipt). This site needs to be shut down. I’ve reported them to ASIC and Consumer Affairs. This is a scam!
Product exactly what I ordered and came in a reasonable amount of time
There are few places I can find a specific supplement for a medical issue I have (CDP-Choline, Neuro issue) I ordered the product then after a few days checked online and saw all the really bad reviews. It was confusing as they have multiple trading names which was a red flag to me (Healthyday and MegaVitamins) I panicked and asked paypal for a refund thinking I'd been ripped off. About a week after ordering I received a notification from Aus Post saying my package was on its way. I received the package and it was exactly the right brand and p...roduct I ordered. Took about 12 days from making payment to get to Melbourne from NSW, this is during Covid19 so this is fine. I am happy with product and will use again. Another reviewer on here suggested another company, but they are American and show prices in USD, so they aren't actually cheaper than these guys.
Save yourself the money and shop at iherb instead
Items costed three times the amount compared to iherb, took a week for them to process the order and another week for shipping. Save yourself time and money and go elsewhere
Should have checked reviews before buying!
Ah no! Should have checked before I bought. Five days ago I ordered some items, Melatonin and a thermogenic and despite calling, emailing, leaving a message via their website and Facebook page I have still not received any response. I should have read the reviews first!
Only partial order received and items replaced different brand
Placed order $170 March 16, now May 11th. Only 2 items received so far and are different brand. Have contacted company several times by email and phone. Getting the run around!!
Questions & Answers
Does anyone know how long it takes for the mega vitamin, "hair, skin and nail" vitamin to work?
Are these reliable as a company? Ordered on Sunday and have heard nothing re my order
due to holidays season your order will be delivered after Christmas.
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