We have detected a number of positive reviews for this business which we suspect have been falsely generated and have the potential to mislead consumers.
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I had a wonderful experience with the customer service representative I needed to contact to amend delivery details (my own fault!). The lady who answered my call was genuinely caring, and listened to my issues (why I needed what I had ordered) patiently and without judgement- showing me courtesy and kindness above and beyond what is expected. I… Read more
had my order within 24 hours and absolutely no issues with the product. Wonderful customer service in my experience. Thank you
Ordered a variety of products all stated to be in stock. Order confirmed. Then received an email 24hrs later refunding in full for the entire order! No explanation, just everything refunded. At least I got a refund I guess….
***My partner has received a refund now which is great. Communication is still poor but I am glad they honored the refund. If they had better customer service, this company would be great. I would avoid at all costs. We had two packages sent with the same tracking number. Only one package has arrived and we have the photo to prove it from AU… Read more
post (shown on the right). The photo on the left is me collecting it and taking a photo.
The website states "partially delivered" but no updates like other reviews. Most of them do not ever get their second or third package.
Sadly, Mega Vitamins has non existent customer service. We have called and emailed multiple times only to be met by a generic, automated response. I highly recommend you purchase elsewhere, anywhere else.
*Apparently they ship from the United States, Australia, and New Zealand so there could be a delay in packages depending on items and their availability. I had to find this out myself so I still stick by my customer service comment. I will change this review once my order is complete and I receive the second post item.
Reviews with attachments
Wost online AU chemist ever. 24/7 customer service is rubbish – CAUTION Australia USERS. This store is owned and operated out of New Zealand. It is NOT covered by Australian Law. If you order from MegaVitamins - GET INSURANCE !!! I placed my order on, and was billed on the 11-7-24. Received confirmation of order 11-7-2024. Received Order SENT confirmation on 16-7-24 that "order is on it's way". Complained… Read more
30-07-24 that it has not been received, NOR could I find it on Aust Post Track Website. Was able to log into auspost Track and found a reference to the order, but as Australia Post had not collected it, or 'scanned' it, MegaVitiams is claiming it's lost. I am glad I had insurance. Finally received a response on 31-7-24 that my order has NOT been sent, MegaVitiams confirmed this and asked if I would like a refund or a reorder. I really needed this medication and I am still waiting for RE-Send confirmation as of 05-08-2024. Slow. Slack. Don't care about "customers" or "customer service" If rating is below 3 don't deal with them. I am finding another company to do business with. AS of 05-08-2024 via Site's IM, I have finally received a refund, in full plus $1. It was there error, not mine, nor did I as for the extra dollar.
Worst company ever – Order took for ever to be dispatched and when it was it was sent in multiple packages and - order says delivered but have received it all - can’t contact Company- multiple emails sent and multiple chats on line not responded to
Happy – I ordered 5 items, one was out of stock and I received an alternative which did not adequately match my requirements and they let me keep it and supplied the correct item when back in stock - all pleasantly and positively. People who are happy do not tend to write reviews - but I feel they deserve a positive review. Andrea was super helpful!
wrong order no contact – got the wrong order tried to call...no answer..... answering machine replyed you can't pay with paypal don't order there
Positive reviews
EXCELLENT SERVICE 10/10 – Thank you so much !! Just a huge thank you to Mega Vitamins and to [Name Removed]. Absolutely amazing wonderful service and kindness 100 out of 10. Product arrived next day and yes very impressive brand as [Name Removed] had said. Thanks so much [Name Removed], Mega Vitamins will be top of my list for Vitamins from now on. All the best Nadia, Sydney
Happy experience – I ordered from this site. I always check reviews before purchasing but I didn't for my recent purchases. I was really worried my products weren't going to turn up after reading others reviews. To my delight my products arrived within the week of ordering. Everything was exactly what I had ordered and best of all I could use Afterpay to pay off my… Read more
products. No problem from my end. I hope people are writing honest reviews on here because I completely freaked out I'd been possibly scammed. Not the case, I am very happy with my products and time frame of receiving my package. Thanks Megavitamins. I'm sorry for doubting your service. Will buy from again.
Products arrived all good, a little later than expected – Super friendly Woman on phone helped me out with tracking that wasn't sent thru at first. Was super sus after reading reviews and wasn't expecting anything to arrive. But to my surprise order arrived 9 days after I made my order. Pretty slow shipping but I think they might order their stuff from over seas, that's why they don't let you choose express for most their items. Meds came though so I'm happy
Negative reviews
ALA 600 – NO R nor S isomers in this product so, basically useless. two attempts to have contact with Mega V were just ignored. Should anyone buy from this supplier?
Worst postage and wait times – Very disappointed. First time placing order and will be my last. IHerb sells exact same vitamins for half the price this wretched company is charging. I am still waiting for my order. Stay away from this company, save your money and buy from IHerb. What a mistake I’ve made.
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Still waiting on order placed on 24/9/23 – Found out by Australia Post that this terrible company didn’t send my goods out on 29/9 as stated. They provided the tracking on 29/9 but I’ve been advised that they didn’t send until 5/10. I am STILL waiting for my order & tracking has not been updated. Save yourself buying from this company….they get the products from iHerb. Buy direct from… Read more
iHerb you get your order much much quicker & it comes from overseas!!!!!!!! If I could give them zero stars I would. Stay clear from them!!!!!
Recent reviews
NO REFUND - TAKES LONGER TO REFUND BACK INTO A BANK ACC – Ordered Sweetlife natural XYLITOL 2kg + 4 - Xylitol toothpaste - received the invoice showing as ordered with their bank details -paid by band deposit $119.93- I get notification order is on it way - 2 days later - sorry no toothpaste will refund (bank deposit) $51.41. then nothing. Contact them (tried calling - leave a message - no call back) … Read more
emailed what dose refund been (refund back into my account or a credit for when the toothpaste comes back in) answer we don't do credits, a refund is back in your account. I HAVE GIVEN THEM MY BANK DETAILS OVER A MONTH AGO AND [Name Removed] TELLS ME ON EACH EMAIL I SEND THEM - " I HAVE SENT A URGENT REQUEST TO THE REFUND DEPARTMENT " "IT TAKES LONGER TO TO REFUND BACK INTO YOUR BANK ACCOUNT". WHAT A LOAD OF RUBBISH - HOW DO YOU PAY YOUR SUPPLIERS ? HOW DO YOU PAY YOUR EMPLOYEES.
ASIC - HOW ABOUT LOOKING INTO SOME OF THESE INTERNET SELLERS - SORT OUT THE SCAMMERS - WE ARE SICK OF GETTING RIPPED OFF
MAKE SURE YOU FOLLOW UP RECEIPT OF GOODS – I placed an order with this company in June 2023. Going through my outstanding to do list I realised I had not received my order. I contacted them via email [phone rang out several times] and I was told Aust Post had lost the parcel and they would give me a full refund. The further advised item not in stock at the moment. I went ahead and… Read more
placed another order for the same product, which interestingly had gone up from 4 for $20 to 3 for $31. They accepted and confirmed my order even though they had just advised me in their email that the product was out of stock. I immediately cancelled my order and lo and behold, I got the exact same email about Aust Post losing the parcel as I did from my old outstanding order.
Poor process? A scam? Price gouging? I don't really know but I will not trust these people with my money again
Complete scam - wish I read reviews prior to ordering – I ordered a 60ml vitamin spray which came to $35.99, with the addition of postage I paid $44.59. When my order arrived I received a 50ml product of an inferior brand worth $16. I received no confirmation email and no tracking. When I attempted to contact the company the phone line repeatedly rang out.
Despatched wrong product – I'm very concerned that a quite different, inferior product has been despatched to me instead of what I ordered. I've emailed them and hope my experience in getting a full refund is better than the experience of others I've since read about in these reviews. Will update....
Update: full refund given promptly
Megavitamins - Mega Scam – Ordered a product 2 weeks ago. Received a confirmation from +1 based phone number. Tried emailing twice, tried calling 6 times. Absolutely nothing back. Avoid using this company, they have horrific reviews and may actually be a scam. UPDATE - within 5 minutes of my last lot of messages, texts (to the +1 (323) number and emails (sales@megavitamins.com.au)using the word SCAM I received an automatic refund of my entire order.
Offers unavailable stock then charges full postage for incomplete delivery – I placed an order with MegaVitamins because their pricing was good. Following up I was advised they didn't have the products in stock, accepted a refund but then received a small part of the order with full postage charged. Initially they offered to refund the postage then when following up by email received no response. Ultimately time consuming and very expensive.
Cheap and received everything on time – I recently put in an order with MegaVitamins as they were the cheapest that could ship quickly within Australia for what I needed. I looked at the reviews afterwards and then got worried that I may not receive my order and if it was a scam. Luckily, the order was shipped out within 24hrs and I received everything by the next week. I am very happy… Read more
with the service and products at the price point and will buy again. Hopefully this review helps even out some of the negative reviews in that regard and the service provided is better now.
Just a scam. Don't order, but if you have, contact your bank and report fraud – I ordered sups weeks ago. Haven't received them and Aus Post has no record of the parcel existing physically, just the original electronic manifest from Megavitimins. Tried calling and emailing them but no response. It's a scam 100%.
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Wrong Order Issue Resolved – As per many reviews below, customer service does indeed take a long time to get back to you. But they did come back and my wrong order was able to be shipped back free of charge. A delay in customer service due to the Christmas rush which is understandable - so my experience overall was a positive one.
So frustrating – I ordered a few products but particularly needed one vitamin....it didn't arrive. Emailed to complain and then sent me another random vitamin, totally unrelated and valued at 1/3 of the price, no explanation no nothing. Emailed again. The product I wanted was out of stock. That was it. Multiple Emails later they said they would send it when… Read more
back in stock the following week.
Nearly two months later and more emails.... nothing.
Will never order from them again.
bad rap – Ordered citicholine first time,read reviews and figured there goes my money, but in a week it came..did it again and they sent an equivalent product as jarrow was short everwhere,which was fine (web site said was out of stock ,so I rang up) and arrived in a week. Note the company is ordering via other companies so tracking does not work......But… Read more
worked twice for me for an item I could not get over the counter....figured I should post my positive experience,as often only people with negative experiences will post.
Absolute rip off – I ordered products & credit card was charged. Advised that order may take longer than normal due to global health crisis. After about 4 weeks and no contact from company, I emailed - no reply. I have tried to phone - no answer. I have reported them to my bank to try recover funds. I wish I had searched for reviews for this business before buying!
I would give it lower if I could – Ordered iron supplement, probiotics and enzymes. All emails comma had advised ALL my items had been shipped. No sign of probiotics or enzymes on receipt of delivery. Was told they out of stock and I had been notified of this. Absolutely NOT the case. Biggest waste of time. Why take my money for a product they know has been out of stock for months?! Stay away.
Scamming company – I ordered my vitamins in mid August they said they shipped it on the 25th August it still has not arrived. Australia Post can not locate it either. I have attempted to contact this company with no luck. Would def NOT reccommend this company to anyone.
Terrible - in so many ways!!! Seriously reconsider placing an order with this business – My experience with Mega Vitamins is nothing short of the worst customer experience I have ever encountered. I placed my order with them because I thought it was fantastic that an Australian business stocked such a comprehensive range of products that is similar to iherb. My order did not ship for a week following its placement, and then only after… Read more
I followed up by phone because they didn't respond to their online chat. I was told I would receive the order later that week - which I didn't. A week later I received a notification Australia Post had received the shipment information and it never progressed from there. I contacted Mega Vitamins via email multiple times regarding this with only one response that was somewhat incomprehensible about covid and cleaning. I made several phone calls to them and spoke with [Name Removed]. I was told that it was being followed up on and that they'd get back to me which they never did. I lodged an investigation with Australia Post who advised me that they weren't able to locate where the parcel was and when I followed up with Mega Vitamins regarding this I was blatantly lied to and told they were able to see the parcel was progressing from "their system", which I requested a screenshot of via email and when I received this it was the exact same information that I could see on my Australia Post account. Ultimately, I requested a refund from Mega Vitamins and was told that they couldn't give me a refund because the order had shipped and that I would receive the parcel (which has still not progressed on the Australia Post tracking system). Mega Vitamins advised me that if Australia Post deemed it lost in transit they would provide me with a full refund. I requested this in writing and received an email stating if it was lost in transit a full refund would be processed. Australia Post have since deemed the parcel lost in transit and I have followed up with Mega Vitamins regarding this outcome and have not received a response. Seriosuly reconsider placing an order with this business. The majority of the reviews are appalling and reflect my experience.
Send wrong products then don’t respond to emails – Send the wrong products then don’t respond to emails about refund or exchange. Multiple emails over multiple weeks and still nothing back
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I sent a email yesterday to mega vianmins saying I was going to do this review - guess what, i… Read more