Poor customer service and so unprofessional - stay away - this is for property management who handles rentals bonds etc
Stay away people. Worst experience ever. Staff at HO are so unprofessional, never answer your calls. They only good when you are a new tenant and about to sign a contract and pay bond. After this they are purely rubbish. This is from a personal experience. When I left my last place they didn’t even return my bond immediately after doing the checks and everything. They have left to be returned automatically after 14 days. I emailed I called and no one wants to do his/her job at this poorly managed company. Location to be more specific Rhodes
Disguisting Services, Umprofessional, unethical, rude and unapproachable staff. Zero help with full attitude
I have this experience recently when hunting for appartment to rent/lease. I have contacted Meriton Staff many times via online enquires and then follow-up calls many times but no one responded. Then I went on site to meet staff, they did not pickup phone or bother to call back.
I managed to visit one of their site in Lidcombe at Carter Street (Element Group of Meriton) and there was lady Cashell and she was like going to sting me and my wife and she was not interested in talking to us rather planning to kick us. Such a vile example of a human being.
Over priced apartments with ugly behavior staff, they don't not deserve to be in the business. Waiting for them to collapse.
Predatory and disgusting behaviour.
They took money from me and would not return it after weeks of me communicating to them and them ignoring me for several days at a time. They offered no recourse except "no", and frequently changed their position on why they wouldn't return the money. An absolutely dodgy company. Do not do business with them.
Not a good stay
Dog poo in every garden, lawn, foot path in Merrion parque. Absolutely disgusting and very uncomfortable stay. Would never recommend to anyone. Especially for the money that is paid here
It was a nice stay for a couple of months
Moved in to Chatswood Meriton serviced apartment for a few months last year when out home was water damaged. We had a great view from the 24th floor in a one bedroom suite.
Cons- upon arrival we had to wait for an hour as the booking was made with the long term staff which are not onsite. So there was a lot of back and fro. The carpark parking was also time consuming. The suite wasn’t cleaned to my standard. It looked like someone spat food on the windows behind the curtains, a bit of mould in the bathroom. Used or not wash well plates put bac...
We had the pleasure of staying for 8 days at the Meriton on Sussex St in Sydney. I say pleasure because from the moment we were met by the very courteous staff (special thanks Stefan) to the immaculately clean room, made our stay in Sydney a pleasure.
Windows can't handle the wind!
We stayed here for a weekend on the 73rd floor. The windows didn't seal properly so we either had to open them (not ideal for cold winds!) or put up with the constant screaming whistle. The suites are nice. They're large and comfortable. The views are pretty amazing. No food on premises which is a bit annoying and parking is pricy. Overall it was fine but the windows really ruined it.
Ideal but theres room for improvement
Recently moved to Sydney and staying at Meriton Serviced Apartments. They are cozy apartments, conveniently located. Stay is comfortable but feel there is room for improvement for house keeping/cleaning standards and health club.
I only stay at the Meriton when I travel and am more than happy to rate them 5 stars every single time. That was until I stayed at the Meriton on Herschel Street, Brisbane. I had booked a Penthouse for the weekend. I had a confirmation email with the total amount my room was going to cost for the weekend . Whilst checking in, I was informed that I also needed an extra $2000 for a bond. I had never been asked for a bond before. This information should be clearly visible on the email and should be included in the total cost of the room so ...everyone is aware of the bond and don't get that surprise thrown at them when checking in. The staff were quite rude not very helpful. They didn't want to listen or consider any customer suggestions and everything was too much of an effort for them.
Not as experienced as they look
Recently, movies into a unit managed by Meriton in FERNTREE place, Epping.
1. As the building manager, Meriton does not provide a booklet to explain how thing work in the apartment:
# recycle and general waste bin location, how to dispose of large items.
# what happens if the fire alarm goes off.
# location and working hours of the gym and the pool.
# a schematic building plan with the locations of the emergency exits and assembly points.
# the location of the allocated car park and storage room.
# instructions regarding moving in or out days.
2. I guess the unit was not inspected upon the previous tenant moving out:
# the aircons were not usable since their remote controls were missing....
- Verified customer
The poorest service!!!! Do not recommend
I usually love booking into the Meriton and have previously given them 5 star elsewhere however when checking in today my service was absolutely appalling!!!!! Will never ever return to mascot central after today! When service is everything, the front desk counts as it is the first point of contact. I usually stay here regularly as my home away from home but today ... the hotel staff made judgements about me which was not very nice. Thankfully there is a Meriton built 5 minutes away mascot airport which I, from now on will choose to give my bus...iness to!! Here’s hoping they don’t share the same staff or manager because the service now at Mascot Central is an absolute disgrace!! Absolutely disgusting service! If there was a no star option I’d give the team at Mascot Central that! I don’t know what has changed but never ever again will I book at Mascot Central. Meriton Airport is great however I Do not recommend Mascot Central If 5 star non judgmental service is extremely important to your hotel experience!
Old shonky apartments with BIG price tag on them
I’ve stayed in many meriton serviced apartments and rented their horrible apartments. Firstly for the serviced apartments the quality of the rooms is horrible with everything falling to pieces done by a crappy renovation, the price is unjustifiable for this hotel with most of the guests being young party goers who do not let you have a peaceful nights sleep. On the other hand the rental apartments are even worse with the meriton customer service being awful & meriton dictating which electrical and internet providers you can use for the apartments which never work.
This company is the definition of cheapskate...
Do not waste your money... stay with any other good quality developer possible, i.e. Frasers, Crown Developments and Mirvac.
Slow service at reception/cold water in the room
I booked two days at the Meriton hotel in Bondi junction and I regret it service is very slow there are always queues at the reception. Worse still, the water’s cold in the shower. I complained about it they told me that I have to leave the water running for 10 min to warm it up”you know you’re three floors down from the top it takes time for the water to warm up” (???) they claim to offer luxurious accommodation (without hot water??) I’ll never stay at this place again. Huge mistake
Highly Recommended Meriton
Have stayed at Meriton on a number of occasions. The suites are modern and the views are incredible. Upon our recent visit at Southport Brisbane (22nd June 2018) the Duty Manager was extremely helpful and went above and beyond to make our stay memorable. Would definitely recommend.
- Verified customer
After being a loyal and consistent Client at Meriton apartments Notably city and North Sydney for a long time spending more time there than my own home.
I found myself in a situation whereby Meriton did not look at my best interest and safety as a loyal client but instead made me feel like I was was a criminal.
In respect to Meriton I acted according and calmly to my plight
In stead of support and care I was only told I was not to return to any Meriton locations. Am still in shock at being treated so unjustly and may seek Legal advice now see them only money hungry will no care concern for others.
Looking at other hotel chairs maybe a blessing.
Beware: This hotel's idea of a king bed is two single beds joined together!
Overall, great service, great staff, clean appartments.
For the price we pay we expect a king size bed to be a king size bed. But their idea of a King size bed is to join two single beds.
Yes, you heard it right.
Good luck people. Enjoy your beauty sleep on two single beds joined together-as Meriton calls it a King size. LOL
Worst customer service!
NEVER EVER AGAIN! No focus on customer service, all they want is money and increasing the rent. When you move in you need to consider that you might get kicked out again. Happened to me 2 times in 5 months "without any reason". Their response was "We are Meritons - we can do whatever we want." Ridiculously unfriendly staff and rent is already too high. Never ever Meritons again!
- Verified customer
Meriton Vantage South, Old Buildings, Bad Management, Even Worse Maintenance-Excruciating Experience
We live in the meriton vantage south building, started renting in 2018. Our move in day was delayed several time due to incomplete renovations and painting, although that we had paid for it. The unit was in bad conditions, with ACs not working (in January's Heat) and burn marks on the carpet. Even after we moved in we had tons of issues, including plumbing and all.
The building manager is more concerned with renting out the apartments rather than resolving the building issues, when you enter the parking there is an off putting garbage smell a...
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