Merrell

I have been purchasing Merrells for at least 10 years or longer but unfortunately the last 3 pairs started falling apart in less than twelve months. The first one that had a problem were replaced under warranty but the last two were just outside warranty. The last pair shocked me as I only wore them occasionally and hadn’t noticed the sole separating from the upper until they were 15 months old. No more Merrells for me. David

Moab Mid - literally falling apart. My old inexpensive brand, non-Merrell, hiking boots were looking a little tired after 10 or more years of use. I decided to invest in a pair of Merrell Moab Mid for what I thought would be long term quality hiking boots. First time, and the last time I will buy Merrell. After little use, they began to fall… Read more

apart and the Gore Tex layer became irrelevant as they are absolutely not even water-resistant walking through dew on the grass. After making contact with Merrell, I was ghosted with the sound of deafening crickets. Charter boat………. What charter boat? Customer service………What customer service? Email after email I wrote, to be told there was nothing Merrell would do. Not could do, would do. Merrell simply wiped their hands of any responsibility for their product and threw the place of purchase under the bus, saying it was the place of purchase responsibility. Seriously! Who does that? The quality in both product and service from Merrell, in my experience, was woeful. My boots were definitely not fit for purpose as the quality and durability did not live up to the brand. Tip of the day - read other negative reviews before considering purchasing and then consider an alternative brand.

Purchased three Merrell Moab 3 Gore-Tex - one after another over about 7 months. All were malformed (lump) in the middle of the front in the left shoe, just where your toes connect to your foot. First pair, I suffered through six months then decided… Read more

that the problem had to be a one off. Second pair, I could not believe the same problem. Going away in two weeks, so I figured that I was just unlucky and it was not Merrell's normal quality, so I got a third pair. Same problem with bump in the front of left shoe. On holiday, could not walk normally, distracting, tried smaller socks, etc. no success. Got home, purchased two pair of different model Hoka and they fit without a problem. No confidence in Merrell now.

i've had my pair of HIKING Merrell since 2015, being 10 years of hikings like PATAGONIA, UYUNI, ITALY, SPAIN, CALIFORNIA, TASMANIA, AUSTRALIA, ETC!!! and they are amazing, 10 years and I could walk 20.000 steps on a day with them, or even take them to the beach. sadly I ruined them by getting my wet showered feet inside and they turned smelly now,… Read more ·  1

so thinking of replacing them. but even the soles are almost intact, its crazy how good my Merrell are! I bought them in Chile in the Merrell store in Viña Del Mar, so impossible to have proof of purchase, and now I have them drying outside for the smell to go away! =(

Merrell shoes – A repeat purchaser for Merrell hiking shoes and sandals. Great products, at brilliant prices, always have my size and style when many other sites including Merrell don't. Excellent delivery/service. Highly recommend and will be buying again Show reply

Shoe review – Shoes were too hard to get into for slip ons perhaps I should have ordered a bigger size, colour was what I was looking for, therefore returned the shoes and received my refund. Show reply

NO CUSTOMER SERVICE AT ALL!!!!!! Purchased a pair of shoes (or at least I thought I did). Went in store. They did not have my size. Shop assistant was very helpful and offered to have them shipped to me. This went well and delivery came quickly. Only one issue........there was only one shoe in the box. After going around in a virtual… Read more

customer service circle I was finally told I could not talk to anyone only email or online chat. ONLY option is for me to go to a store and exchange or refund dependant on availability. Surely the store that despatched the ONE shoe can just send the other one!!

The mereell moab 3 tactical boot is not waterproof uncomfortable and the after sales service is terrible it has been over a week since I filled a return and Merrell is still screwing me over. Show details

Fell apart as I put them on for the first time. Stitched shoelace holder completely let go. Comfortable fit, just poor quality control, hence unreliable manufacturer. Anaconda happily refunded and I resisted trying any further Merrell shoes because I had no further confidence in the quality or reliability. What a shame. Show details

I have had 2 pairs of Merrell Moab Adventure 3 shoes. The first pair the toe covering glue failed. It was over 1 year old so didn’t claim on warranty. Went to the Hobart store and they said that if I purchased another pair and there were any problems to return and they would refund. So in under a year and exactly the same issue. Contacted Merrell… Read more

and there response was that it wasn’t a manufacturing fault and couldn’t do anything. Avoid purchasing anything from this company as you’ll be lucky to get a year out of a pair of shoes.

I am a long distance hiker and go though a few pairs of hiking shoes/boots. I bought a pair of Moab3 5 years ago and after slipping on a wet tarred road and injuring my hamstring, I gave them away and found another brand. This year I needed another pair of hiking shoes ( I have plenty of boots) and as my preferred brand didn’t make the shoes in… Read more

a wide size, only the boots, I stupidly reverted to a MERRELL Moab again because they are the best fit for my wide feet and are vey comfortable. Alas 2 weeks ago, in the rain, I slipped on some metallic tactile pavers for the vision impaired before a crossing, I fell and broke my hip necessitating a hip replacement. MERRELL is the only brand whose sole has ever done that. They are very unsafe in the wet, sometimes you have to walk on road and customers should feel safe on all terrain.

purchased sandals where the top side of the sole shrunk and cut into my foot so I couldnt wear them. I was told that the issue was due to wear and tear so they wouldnt stand behind their product and replace it. They look brand new and I had maybe 40-60 hours of wear. Would never buy any merrell products again Show details

Garbage – $220 for a pair of absolute crap shoes. I started noticing multiple sellers on marketplace offloading brand new shoes and wondered why. These clowns should be held responsible for ripping people off. I got mine stretched, removed inners and replaced them with better ones and still nothing.. DO NOT BUY THESE SHOES. GARBAGE. Show details

Terrible – Ive been wearing merrell moabs for years as work shoes , for about 10 years lve been buying a new pair nearly every year and relagate the old ones to backyard shoes all from a large retailer , l started buying merrells on recommendations of my podiatrist friend l found them to be very comfortable and hard wearing till my last 2 pairs , the 1st… Read more

started squeaking from the sole and became very uncomfortable after about 9 months , the 2nd literally fell aparts within 2 weeks got a replacement and they have become very uncomfortable and are falling apart after about 10 months , l still have a pair from about 5 yrs ago that have done 1 yr of work shoes then back yard shoes since other than the sole being completely worn out they are in better condition than the ones that are less than 12 months old, l , l am happy to spend $200au + on a pair of comfortable hard wearing shoes but these last 2 pairs of merrells have been crap like $20 kmart shoes , l wont be buying merrells again

Expensive and bad quality – I've bought a Merrell shoe years ago, and it was good. Now I've got two. I bought them half a year apart, and they're around 1-2 years old. They are coming apart - and this started within a year (in different places, both material fatigue and gluing issues). And to top it off, they both became rather uncomfortable. Stiff parts lose their… Read more

padding and are now chafing.

Save yourself the trouble.

If you want cheap - buy something cheap.

If you want quality - go somewhere else, this isn't it.

Customer disservice not customer service – It's clear reading through the customer reviews that I'm just another victim of the appalling customer service of Merrell. It appears the quality has declined as well so it may be a good thing that they cancelled my order because I complained - my first message requesting an update on my online order via the chat option was ignored, so the… Read more

following day I sent another message and they claimed I crossed a boundary by stating if someone didn't get back to me I would escalate the issue. They then cancelled my order without discussion and claim to have sent a refund that I still have not received. I expect I'll read about the financial collapse of Merrell in a few months as a company can't continue with poor quality products and poorer customer service - buyers are too astute and reviews like this one keep mounting up.

No customer service from Merrell – I've been wearing Merrell MOABs for years & have always loved them until my latest pair. After very little wear the rubber covering around the front of both shoes has perished & split. I contacted Merrell & sent photos, their response "it was a natural breakdown of materials". Not good enough & that's my last purchase from them. Show details

Slippery Soles – I purchased a pair of Merrel Accentor boots for walking my dogs in, I have found that the sole on these boots can be quiet slippery on wet surfaces.Today I took a nasty fall walking down my concrete path, it was wet and my feet just went from under me. It has fortunately left me , less than confident in these comfortable boots to walk in. I now… Read more

see that Merrel has similar reviews on the sole of some of there boots.

Do your research folks, this fall could have cost me a broken bone. I will be looking for something now with better grip on the soles. Disappointed and sporting some skin off and bruising.

THEESE ARE NOT WATERPROOF AS ADVERTISED – Bought a pair of Merrell's Accentor 3 shoes. They're advertised as waterproof and have waterproof stamped on the shoe. These are not waterproof and therefore not fit for purpose. After walking through wet grass for a few minutes, my wife's socks were soaked. Now admittedly we've had these for 13 months, so are just out of warranty. On the other… Read more

hand, this was the first time the shoes had been worn through a wet environment, and, they failed miserably. On going to their store in Bundoora Vic. and speaking to them, they said out of warranty ,so bad luck. We're quite disgusted by their approach to customer service and failure of the product. We will now consider contacting the Department of Fair Trading as we believe that this product is very misleading as for their claims made about waterproofing. Whatever happens, we will not buy their footwear again. Very disappointed!

Uppers fall apart. Avoid – Good soles ONLY. Not waterproof at all. Uppers fall apart and split after very little use. For over £100 these trainers are very poor and are a waste of money. Avoid, avoid, avoid. I will never again buy or recommend Merrell. Even after so many complaints these useless trainers are still being sold and the only thing you get is a generic apology. Show details

Disgusting customer service – I bought a pair of merrell shoes that did not fit. Contacted brand house almost immediately, then twice to arrange to return. First response was obviously generic, stated goods are on the way? ??what? Already received ! Wanted an exchange, second time no response...sent another request (3rd time) and your company won't honour return as its past… Read more

30 days!!! Not acceptable!! I reached out twice again and no response...atrocious customer service...will be contacting fair trading.