Merry People
Verified67 reviews
- Slightly small
- ·
- True to size
As they are ignoring my emails they leave me no choice. This is my review on the Lochie sandals. I would like to provide some feedback on the walking sandals I recently purchased from you, as unfortunately I am extremely disappointed with them, especially considering the price I paid. I have now walked approximately 10,000 steps in them… Read more
(5,000 yesterday and another 5,000 today), hoping that perhaps I just needed time to get used to them. However, they are still incredibly uncomfortable, and I honestly feel that the quality and comfort are no better than what I would expect from much cheaper shoes from The Warehouse or Kmart.
A few things that I am particularly unhappy with:
Inner sole: It is extremely hard, almost like walking barefoot on concrete. It actually makes my toes go numb. To be clear, it is not the strap across my toes that is too tight. Arch support: There is absolutely no noticeable arch support, which is disappointing in walking sandals. Weight: The sandals are surprisingly heavy, making walking in them quite tiring. Heel strap: The strap at the back sits far too low, almost underneath the bottom part of my heel, rather than sitting higher around the Achilles tendon area where it would be much more comfortable. Adjustable straps: The strap across the instep only has adjustment on the nylon section, which doesn't provide enough room to get my foot in comfortably. The leather is also so thick that the fastening lever struggles to go through the holes in the orange ring. Getting the sandals on is a real struggle, and I cannot simply slip them on. I have to use both hands to manoeuvre my foot inside. Orange fastening rings: These keep turning sideways constantly making the whole process even more frustrating. Overall, I am very unhappy with the sandals. When paying this sort of money for walking footwear, I expect comfort, proper support and quality. I was hoping to feel like I was walking on clouds, but instead it feels like I am walking on concrete.
I have genuinely tried to give them a chance, but I don't feel that these sandals are suitable for me.
The positive is I like the colour.
Reviews with attachments
Bought a pair of these boots for my wife for Mother’s Day just under 2 years ago . The wife tells me there all cracked and water gets in on them all the time . I have contacted Merry People about the issue and they told me they are natural rubber and needs to be cared for which we didn’t know then. After speaking to them and explaining we never… Read more
heard of having to take care of boot before which was a first for us . They were very helpful and replied with sending us another replacement pair for the troubles . I said I will buy a care kit then for replacing them but to their credit they said they would supply it for free . Now that’s great service and much appreciated the wife is super happy again .
I purchased the Lochie sandals because I wanted something comfortable and durable for walking on the beach. They are perfect for that but also look so good I’m wearing them everywhere. Was also impressed with the interactive size guide Merry People have on their site it gave me confidence I would get the right size first time. Love these! Show details · 1
I have a pair of boots and a clog from Merry People. Theirs shoes are made to last and endure mud and weather whilst keeping my foot comfortable and dry. Easy to clean and super fun colours. I highly recommend it. Easy ordering and super fast delivery. Show details · 1
Love and hate – While I’m obsessed with how they look and I purchased like ALOT OF PAIRS.. THEY ARENT big leg friendly, the openings are different on every pair it’s weird. My fav are the Tully but I still look like a line of Frankfurt sausages. The poppy bobbis had a really wide opening which was great but the sunflowers are made for wrists not ankles.
Thanks so much for the honest review, Brooke! We’re… Read more
The only boots I’ve worn in the last 4 years; amazing product, amazing-er service – I love boots. I had a delinquent trainer/sneaker phase, but boots were always a mainstay. Problem was you needed different boots for different uses: work boots, hiking boots, rain boots. All these problems went away in 2020 when I got my first pair of Merry People boots. They were stylish, they were rainproof and oh my how comfortable are they???… Read more · 1
They look good and they just work. All you got to do is pick one of their amazing colours (or a few). I’ve worn them to work, to festivals, to hike, to garden, to shops - practically everywhere. And if you ever run into a fault or problem with your boots, contact their support humans - they are actually humans, and humane. They will go above and beyond to fix your problem. I have recommended at least 10 others to get these Bobbie boots and they love their boots too. Thank you Merry People for your Quality product, quality service - rare find.
Latest follow-ups
There are socks and there are Merry People socks. The Merry People socks are the best socks I have ever worn with my Merry People boots. A comfortable wear without the sweat and discomfort I have experienced with other socks. Show details
Follow-up · Merry socks continue to be the best I’ve worn in my Merry Boots. Great in winter, maintaining their colour and shape. Always nice to see the happy message on the socks.
Great product, speedy delivery – My Bobbi clogs arrived really quickly and they are exactly what I wanted. This is my second pair and they are perfect for work. Show details · 1
Follow-up · I'm a kitchenhand and stand as all day, these clogs are the most comfortable footwear I have for work.
Excellent service, great clogs- warm & comfortable. They work really well in the wet too. Show details
Follow-up · Too early to comment on durability, they are quite new. The 41 is true size and the grip is good.
Recent reviews
Do Not Waste Your Money. Poorly Designed Product. Terrible Customer Service – I belong to a dog walking group who have been great supporters of Merry boots. When I saw someone from the group was selling a new pair of Darcy mid-calf boots because they were the wrong size, I immediately jumped on them as having a pair of Bobbi in the same size, I knew they would fit. Wrong. It was more or less impossible to get my feet in… Read more
the boots, and extremely painful trying to wrench them out.
I wrote to them with my specific issue. They didn't reply to my first email so I wrote again.
Their first attempt at justifying the boots were perfectly OK was to tell me to stuff them with towels - they will stretch. So I got friends with the same shoe size to try them on as I was told that people have different feet. The friends were not even willing to try to push their foot in.
I wrote to them again, attaching a photo showing where the foot gets stuck. They replied in their first sentence with "Oh no, I am truly sorry for this experience with your pair ". This would make you think they are going to address your specific issue.
Wrong.
What followed was a COPY and PASTE that had paragraphs in it which were of absolutely no relevance to the issue.
They appeared to have no interest in my concern, and the final straw was to tell me to "gift the boots to a friend or family member or even sell them on a secondhand marketplace. We appreciate your feedback and look forward to helping you find a suitable solution."
At the price they are selling them, you expect not only quality product that is fit for the purpose, but also a highly trained customer support. You get neither. I have had numerous boots in my life, and each and every pair has fitted and been comfortable to wear.
Do yourselves a favour - go buy a cheap pair and replace them when needed.
I’m up to 8 colours of MP socks so far & love them all! My partner always declined my offer to buy some for him, but I eventually surprised him with a gift of 3 pairs. After wearing them he admitted they’re the most comfortable & stylish socks he’s ever worn, & when he sat down & saw the MP logo, it made him smile :) Show reply
I love the Merry People range and colour choice. Honestly the best customer service I have ever had online. Well done Merry People, thank you for restoring my faith in online shopping x Show details
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Took a few wears before they felt comfy but now they are my go-to shoe for winter. Very warm, and great in the wet winter weather. I love them and so does my husband! I'm thinking of buying another colour next winter so I can have a "good" pair to wear to the shops. Show details
Love my Billie Clogs. Service was exceptional. I have 3 pair of boots & all fit very comfortably & true to size but if I was to order the clogs again I would go one size bigger. Show details
Follow-up · Clogs are not heavy they are comfortable & I love them but if I was to buy the clogs again I would go one size bigger (that's just me though)
My partner and I have had multiple pairs of merry people boots and we absolutely love them. The only downside is that they can crack and we would love a pair that was a little bit longer for when it’s very wet and muddy Show details
We now have 2 pairs of your boots in our family. The are correct to size, they are comfortable, amazing colours of course. We have also purchased a number of socks and find them warm & comfortable and they don’t slip down in the boot! Show details
Awesome boots! Super comfortable which is so welcome on my wide feet.. I have the dusky pink and they go well with everything.. highly recommend these boots for comfort, warmth and dry feet on those wet winter days! Service and delivery is top shelf too! Show details
The boots are of good quality. They are fashionable and stylish. They are a perfect fit for my usual size of 6. Quick delivery and nice packaging with a note from Merry People.
Merry People is a great company to deal with. Quality products, fast delivery and good business ethics. I highly recommend this company. Show details
Love Lochie!! I bought a pair of Lochie sandals 18 months ago when the only colours available were orange/coral colours or black … so I bought black … & wore them all that summer & this one too … still going strong!! At the time of that purchase I provided feedback raving about how comfy these sandals are & suggesting that some additional bright… Read more · 1
colours be added to the range (I suggested blue & pink). Imagine my delight when you guys did just that!! So now I have my blue/green pair to wear for any remaining warm days now … or to step out in next summer … can’t wait!! For those of you who haven’t tried these sandals yet … just do it!! They are the most comfortable sandals ever, great for wearing all day whether you are walking on paths or on the beach. I’m pretty tough on shoes … but these sandals are wearing really well. If a new really bright hot pink colour comes out, I’ll have a 3rd pair in my wardrobe !!
Love how quickly my orders arrive. Great service. My grandchildren love their Merri boots Show details · 1
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Great boots in a gorgeous range of colours. Really comfy and go with any outfit. I’ve also bought Merry Boots sandals and they’re also super comfy and stylish. I’m looking forward to some rainy winter days to really give my boots a workout. They arrived super quickly, securely packaged. Merry People are brilliant to deal with. Show details · 1
The colours are lovely. I want all of them! I’ve been a merry person for awhile now and I’ve got the sandals, clogs and boots ( new ones!). Merry People make me…merry Show details · 1
This business sets the benchmark for what great service should look like. Every interaction I’ve had with this business has been marked by professionalism, care, and an attention to detail that is increasingly rare. The commitment to quality is evident not only in the services they provide, but also in the way they communicate, follow through, and consistently deliver above expectations. Show reply
Great sandals, so comfortable, great value, well made, can dress up or down, have recommended to all my friends! Show details · 1
I have now bought two pairs of boots and a pair of sandals from Merry People. Speedy dispatch each time, and the footwear is well made and durable. Highly recommend. Show details · 1
Everything from Merry People is exactly as advertised. Arrived very quickly and well packaged. Items are of high quality, I really love these products. Show details · 1
Love, love, love my Merry Boots Super fast service, trouble free ordering and great product. Ticks all three boxes for me. Show details · 1
Merry people boots and socks are beautiful have bought them for grandchildren and they love them so easy for them to put on Keep up the great work merry people Show details · 1
Thank you so much for your thoughtful review. While… Read more