Metro Hobbies

Metro Hobbies

Metro Hobbies
4.0

29 reviews

PositivevsNegative
72% · 217 · 24%

Return Claim MadeYes · No
Product Quality
4.2
Shipping
3.9
Customer Service
4.8
Brand Manager for Metro Hobbies? Claim your listing.

Reviews

29 reviews
Andrew
AndrewGreater Melbourne (Metropolitan), VIC
  Physical store

Balance Charger ADVICE

Denis from Dandenong store was amazing, talked me through the issue, provided suitable solutions and then gave me a detailed tutorial in how to use the AC Balance Charger/discharger. Extremely impressed with this customer service for a Dad completely out of his comfort zone when dealing with RV Show details
Jace
Jace
  Online store

Excellent customer service

Had an issue with shipping details and was fixed swiftly by Lauren. Shipping very fast for orders and packaged with care. Will be buying more models and supplies with Metro Hobbies in future.
Peter Jacobson
Peter JacobsonSouth East Queensland, QLD
  Online store

Great Customer Support

In seeking help for a faulty battery charger, I received excellent support from Polly and Denis. I encountered courtesy and assistance at every step. Thank you both. My issues were resolved satisfactorily. Show details
Product Quality
Shipping
Luke
Luke
  Online store

Great products and aervive

Feel secure to buy online from this business. They offer great, friendly after sale service Show details
Phillip
Phillip4 posts
  Online store

Go elsewhere - worst hobby store in Melbourne

Purchased items online. Paid and then they tried to extort more money as said it was wrongly listed. Said it was posted but then it wasnt. Told me I was unable to pick up in-store. Second dealing with them in short period. First time store staff rude, talked down to my partner when she asked reasonable questions. Wont be shopping here again. For railway stuff I suggest you look at Train World in Brighton or Hearns Hobbies, both of which provide quality service
Cletus
CletusPerth, WA3 posts
  Online store

Need to up the people skills

Packaging and postage always good. However, they do not respond to their social media pages like Facebook messages and even their own online forms! That human contact element is missing. They do answer the phone though, and then you tell them they are not responding - always apologetic. it's just slackness. I see they don't even respond to these reviews. Shows their general interest in customers. Show details
Product Quality
Shipping
edg
edgGreater Melbourne (Metropolitan), VIC
  Online store

Biante B182917M 1/18 HSV GTSR Maloo - Sting Red Diecast Ca

I've been waiting for 2 years for my pre order, they offer me the defective as per condition that the upcoming 2 models they will allocate one for me thats why I accept it, then they send me a message that the car is allocated to other customer. I should have wait for the non defective one. DIssappointed!
Product Quality
Shipping
Rob Griffith
Rob Griffith2 posts
  Online store

The Tram sent to me is wonderful, great product, thanks

Melbourne tram sent in a few days, great service, well packaged item. This tram is so realistic and well built it suits the bill very well. Show details
cnwrailfan
cnwrailfanGreater Melbourne (Outer), VIC19 posts
  Physical store

Nice Place To Browse With Good Service When You Need It

Have always enjoyed shopping here in a relaxed environment. Amazing selection of model paints from good brands. Love the regular e-newsletters even when on topics that I have only a passing interest. Show details
Product Quality
Customer Service
TheModeler
TheModelerGreater Melbourne (Metropolitan), VIC
  Online store

Metro hobbies boxhill store

Online orders have been easy and fast.
thank you again for such a excellent speedy service, I recommend boxhill as the staff service in shop too is excellent aswell Show details
Product Quality
Shipping
Neville C
Neville CAU11 posts
  Online store

My favourite hobby store

I’ve made several purchases from Metro Hobbies over the past year or so.
They have a great product range and a web site that makes it easy to find and order items.
Their prices are reasonable and delivery is fast.
Customer service is excellent, staff have an amazing product knowledge and are always willing to help out either on the phone or in person at the store.
Highly recommended! Show details
Carl
Carl2 posts
  Online store

[Content Removed] advertise what can't get

They advertise products they can't get. I've been waiting 4 months for mini champ helmets and they still can't tell me when. No wonder they don't care they have my money but not for long. My advice is buy from another store keep away from metro can't supply hobbies they are hopeless the worst maggots [Content Removed] POMS RIGHT Show details
Dugga
DuggaGreater Melbourne (Inner), VIC7 posts
  Physical store

Staff are always knowledgeable and helpful

The staff know their stuff and are very helpful. The stores are great too with an awesome range - always fun to go there. Show details
John richards
John richards5 posts
  Online store

Great Service

Buy all my plastic model ship kits from Metro - competitive prices great service and fast delivery to Sydney. Free delivery on my kits and always well packed.
Johnathon Campbell
Johnathon CampbellDarling Downs, QLD2 posts
  Verified Online store

Bad service

I ordered two gifts for my boys on the 02/08 after a few weeks I followed it up and was told they would take 4 weeks so one more week to wait and I’d receive an email that they would be sent. Nothing came so I rang after 5 weeks and was told they would talk to there supplier and get a response and let me know. 61/2 weeks later I call again after hearing nothing and get told they wouldn’t arrive until Nov 2021.
I just asked for a refund.
I understand things don’t always go to plan but no feed back or follow ups is terrible service. Show details

Questions & Answers

john
john · Online store

i ordered online 5 days ago,why so long to fill the order.I ordered a previous order before Christmas and it was done on the same day.

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