Machine Works V8 Motor Model Great Product Thanks For Your Wonderful Service – Machine Works V 8,Very happy with the service and product thank you!
Amazing customer service! – The staff is so friendly and helpful, such a great experience. Even when they were out of the products I was wanting they reached out very fast to organise a solution. Definitely recommend to anyone
Great experiences at the Melbourne store – Always received great advice and expertise on paints, airbrushes and most recently remote control cars from the Melbourne store My boys and I will keep going back!
Excellent customer service – Had an issue with shipping details and was fixed swiftly by Lauren. Shipping very fast for orders and packaged with care. Will be buying more models and supplies with Metro Hobbies in future.
Great Customer Support – In seeking help for a faulty battery charger, I received excellent support from Polly and Denis. I encountered courtesy and assistance at every step. Thank you both. My issues were resolved satisfactorily.
Great products and aervive – Feel secure to buy online from this business. They offer great, friendly after sale service
Go elsewhere - worst hobby store in Melbourne – Purchased items online. Paid and then they tried to extort more money as said it was wrongly listed. Said it was posted but then it wasnt. Told me I was unable to pick up in-store. Second dealing with them in short period. First time store staff rude, talked down to my partner when she asked reasonable questions. Wont be shopping here again. For… Read more
railway stuff I suggest you look at Train World in Brighton or Hearns Hobbies, both of which provide quality service
Need to up the people skills – Packaging and postage always good. However, they do not respond to their social media pages like Facebook messages and even their own online forms! That human contact element is missing. They do answer the phone though, and then you tell them they are not responding - always apologetic. it's just slackness. I see they don't even respond to these reviews. Shows their general interest in customers.
Biante B182917M 1/18 HSV GTSR Maloo - Sting Red Diecast Ca – I've been waiting for 2 years for my pre order, they offer me the defective as per condition that the upcoming 2 models they will allocate one for me thats why I accept it, then they send me a message that the car is allocated to other customer. I should have wait for the non defective one. DIssappointed!
The Tram sent to me is wonderful, great product, thanks – Melbourne tram sent in a few days, great service, well packaged item. This tram is so realistic and well built it suits the bill very well.
Metro hobbies boxhill store – Online orders have been easy and fast. thank you again for such a excellent speedy service, I recommend boxhill as the staff service in shop too is excellent aswell
My favourite hobby store – I’ve made several purchases from Metro Hobbies over the past year or so. They have a great product range and a web site that makes it easy to find and order items. Their prices are reasonable and delivery is fast. Customer service is excellent, staff have an amazing product knowledge and are always willing to help out either on the phone or in person at the store. Highly recommended!
[Content Removed] advertise what can't get – They advertise products they can't get. I've been waiting 4 months for mini champ helmets and they still can't tell me when. No wonder they don't care they have my money but not for long. My advice is buy from another store keep away from metro can't supply hobbies they are hopeless the worst maggots [Content Removed] POMS RIGHT
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Great Service – Buy all my plastic model ship kits from Metro - competitive prices great service and fast delivery to Sydney. Free delivery on my kits and always well packed.
Bad service – I ordered two gifts for my boys on the 02/08 after a few weeks I followed it up and was told they would take 4 weeks so one more week to wait and I’d receive an email that they would be sent. Nothing came so I rang after 5 weeks and was told they would talk to there supplier and get a response and let me know. 61/2 weeks later I call again after… Read more
hearing nothing and get told they wouldn’t arrive until Nov 2021. I just asked for a refund. I understand things don’t always go to plan but no feed back or follow ups is terrible service.
Missed my kids birthday - ridiculous payment processes – There are a plethora of options to buy whatever Metro Hobbies sells on other websites here in Australia. Their approach to payments and confirmations is what I'd expect of a 3rd world country customer needed to be verified. If you don't have a deadline and don't mind a long process to buy whatever it is you're looking at then metro I'm sure is OK. If you'd like speedy, reliable business as usual checkout, dont buy from Metro.
Scam company over charging customers – This company is a scam, i remember a few years ago seeing a sexy pvc statue from a online store overseas, it cost less then 20 dollars i think, it wasn't expensive maybe even a few dollars. These guys charged over $60, i thought it was outrageous but maybe it went up in value as its probably a collectable. I bought it and it wasnt even close to… Read more
the smallest kotobukiya statues (japanese anime statues) it was smaller then a childs palm AND it wasnt even painted. Partially my fault for not understanding scaling eg i think it was 1/22 or something like that and i thought it would be bigger but to charge over 60 dollars for something the size of a toothpick and unpainted?? Please yourself to mark up a product SO small in pricing by 600% and cost more then overseas online stores. TOTAL SCAMMERS!!!
Slow sending items – I read all these great reviews about these guys . Well on three occasions we have ordered through their online site . Talk about slow to send on every order sent on day 3 or 4 then even though express post selected another week before you see it. Maybe it's because we are in another state but packaging and sending is to slow.
RC jeep – Bought a Roc hobby jeep online absolutely love it fast delivery and well packed the guys where very helpful.I would recommend Metro hobbies to everyone I know .look forward to next visit. To Melbourne.
Excellent service – I placed my order by telephone with Stephanie and received it well packed and very promptly to Sydney. May thanks for excellent service ! I am very please I was able to find what I was looking for because there was nothing suitable in NSW
Great Online Store – Have ordered five times from Metro Hobbies and every time goods arrive in factory sealed boxes that are wrapped in heavy bubble wrap then placed inside an outer packing box. They take care to see that you get your order in perfect condition which is great. Nothing worse than getting RC gear that is damaged in transit.
Great service – Great service when I purchased the RC car. Had a warranty issue and Metro fixed it up very quickly. Excellent work in getting replacement the new part to me so quickly. Thanks very much Peter
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