Metropolitan Electrical Perth
Verified116 reviews
This business is a scam, overharging people for work they don't do. Recently, I've called these people to fix an issue I have with one of the switchboard fuse keep triping. I rang a different business (aparently unrelated) - (Afterhourselectrical.com.au) who turns out they are not doing any electrical work, only finding jobs for these scammers.… Read more
The electrician turned out quite late (although I made the call very late) and quote me $1149 for "up to one hour investigation". The work he did wasn't even related to a qualified electrician work, he just plugged and unplugged some devices in my house to find the faulty one (I could do it myself, but I thought the isse may be water related as it was quite a heavy rain the previous night). They sent me a bill quoting some work the technician never did, to justify their steep charges. Stay away of this people, their minimum charge is $1149 even if they don't have to do an electrical work!
Reviews with attachments
Just wanted to help – Called Sunday morning, 10am. They talked me thru what to check, found problem to be my fridge, not RCD trip. Really helped me out.
I say scam – They charge you $140 call out to quote which they will take off if you use them. So my quote was for: install 1 x light fitting, swap 2 x light fittings, install 1 x exhaust fan, move 1 x power point, install 1 x power point and install 1 x light switch. Came to $5,000 and then some!! I almost could not speak. They were to give me a written… Read more
quote but I think the guy was too embarrassed as the only things he put into the quote were the replacement of 2 x light fittings (supplied by me) at $1429.00. Yes you read that right, just swap 2 x light fittings which I have supplied. I think the scam is no one will pay this so they just get call out fees for nothing. Pic is of one of the fittings to be replaced, basically for something the same but bigger...
This is an edit to the above. After waiting a week for MEP - as that was the first time they could fit me in, (could have been yesterday but I was not avail), I am now without an electrician and having to find another - and was fearing that another week would have to go by while other tradies wait for the electrics to be done. But guess what? I got back on-line and and lo and behold in just over an hour I have 2 x electricians coming out to FREE quote. Today! Not in a week. Well I want to say WTH? Who the hell are these (METROPOLITAN ELECTRICAL PERTH) guys to stuff people around like that! What a wrought!
Rcd replacement expensive – Called on sunday paid 141 call out fee, they refused to give an idea of the possible quote cost. Once on sight did same faulting already done by me then to tell me 1200 to replace on 40amp rcd, 4 wires and fitted to din rail. Another 1200 if i wanted second one in the house to be done. Told the guy to take a hike. Got another company and both done less than half the price quoted Show details
Saved my night and our home – My power went out while making dinner on a Friday night, half the outlets were not working in my house. I called, and Trevor came to our rescue within a few hours. Turns out a breaker wire was loosely connected to the circuit breaker and over time was burning away at it. This could have started a fire in our home. He quickly diagnosed and fixed the issue for us. Thank you Trevor and thank you Metropolitan electrical Show reply
Gross Overcharge – We had a faulty RDC Switch which resulted in the loss of power to half of the house on a late Friday and decided to contact Metropolitan Electrical Services as they apparently had a "No Extra Charge 24/7 service at your door within the hour". Upon confirming the booking over the phone, we had to pay a non-refundable call-out fee of $141 but… Read more
someone could only come out the next morning. The Metropolitan electrician ([Name Removed]) arrived at 9:15am the next morning (Saturday) and offered us 2 choices through his Mobile device to rectify the fault. 1. Gold Package - Upgrade all switches to RDC Switches at $4339 2. Silver Package - Diagnose and replace the single faulty RDC switch at $1489 We mentioned that the cost was quite excessive but he insisted that that was the market rate and his prices were 'fixed'. We had enquired about going with the Silver package but was advised that there were no guarantees that the issue would be resolved as other switches may also fail and that he would only diagnose and fix that single RCD switch. He subsequently suggested that we go for the gold package to ensure everything was completely resolved and future power trips would be isolated to that particular location. We checked the estimated prices online one would expect to pay for residential "Switchboard Upgrades" which was around $800 - $1200 and highlighted this to the electrician but he insisted that those rates were not accurate and were just featured to entice customers to contact them. As we had young children and needed to get our power back on we decided to go ahead with the gold package. When the job was completed around 5 pm, the electrician insisted that he be paid in full which we did. We felt very uneasy about the costs ($4480 including call out fee) and also the fact that our working switches were not left in our possession. I subsequently contacted our usual electrician on Monday who provided us with a quote of $130 (Includes callout fee) to replace the faulty RCD and this confirmed our suspicion that we had been absolutely ripped off. Subsequent checks on the company's reviews on "product reviews" and "google reviews" also revealed that there were many similar accounts of this unethical business practice on unsuspecting customers. We had tried to call the business to seek resolution internally but were advised that their customer service dept was busy and they would call us back but they never did. My wife had also requested they provide us their customer service number directly but it was declined. Our emails were also ignored. When we finally managed to get through to customer service, we requested at least half the amount back but was only refunded $750. The Customer service manager claimed they were a "premium" company to justify the gross overcharge. Extremely disappointed and cheated with Metropolitan Electrical.
Positive reviews
Dylan P saves the day – I cannot praise Dylan P from Mr Emergency more. Over a heat wave he worked diligently to fix the burnt out wiring on my old house. He was clear and precise when making explanations, saved me money and made a horrid experience so much more pleasant. Thank you Dylan.
Very happy customer! – Huge thank you to Dylan P for saving my sanity today! You were super fast, friendly (even the picky cat and baby thought so) and said things in a way that was easy to understand, even for a sleep deprived mum. Thank you again for going above and beyond, we appreciate you Dylan, and will keep your details for next time!
Awesome service! – We had an electrical problem at home and it was taken care of promptly. The service was done by Bryan, very experienced, solicitous and friendly too. It was the best service I've ever had. I highly recommend. Much appreciated :)) Show reply
Negative reviews
Scam unreliable company – Arranged for an emergency call out for an electrical issue. Told them I had no power and needed an electrician the same day. It was 8am and the earliest they said they couldn’t get someone was 5pm. I agreed feeling I had no choice and paid the $142 call out fee. Waited al day and at 4pm I receive a sms cancelling and saying I had to call and… Read more
rebook. I called up and no apology nothing, just that I had to book for another day which I declined. Ended up calling western power who came within an hour and fixed the issue. 100% a scam dodgy company. Do not use.
Massive overcharge, absolute thieves – Emergency call out due to power being out. They replaced one fuse block and fuse on the meter box and charged $141 call out and then $1150 for the work which took them one hour and used less than $50 of parts. The cost should have been closer to $200. They then had the gall to stick stickers advertising their company all over the switchboard,… Read more
aircons etc. Absolute thieves, I don't know how they sleep at night.
I complained and got a call back, they asserted that this was their "standard price" and that they did the work required. They said that they run a lot of different locations etc. and at all hours so that is why the price is what it is. I don't know how that justifies charging over $1000 an hour and me paying more than 5x the normal price because it is clearly a rip off.
Ridiculously Expensive! Opt for Someone Local – We needed to replace two smoke detectors before the settlement of our house. We were pleased that someone was sent out on the same evening we made our inquiry. During the visit, we received two quotes: one for $4,000 and another for $2,000 which was crazy. The technician advised us that all smoke detectors were required to be interconnected… Read more
indicating and any cheaper alternative was non-compliant. We later discovered this was not applicable to our home, as it was built prior to the 2015 regulations that mandated this feature.
In Western Australia, the Building Code of Australia (BCA) stipulates that smoke alarms must be installed in accordance with the relevant Australian Standards. However, the interconnection requirement only applies to dwellings built or significantly renovated after 2015.
Ultimately, we found a local electrician who provided the necessary service, including a compliance certificate and the smoke detectors supplied, for just $370. While Metropolitan Electrical had a quick response time, we felt it was a significant waste of resources to pay a call-out fee for advice that was not accurate and then charge such an exorbitant amount.
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Recent reviews
No power from Sunday afternoon and sorted Monday morning – Dylan P came out and sorted my faulty kill switch and whilst here diagnosed a faulty ceiling fan of which he fitted in getting a replacement fan and fit it after sorting the switch. Professional, tidy and knowledgeable with all my questions in regards to the issues I was having Show details
Excellent Service – Dylan was very pleasant and polite. I was impressed with the advice given regarding the electrical queries I had at the time. Easy to understand information provided. Dylan completed the electrical process, and I would be happy to use the electrical service if required. INSTALLATION Also would like to thank Simon. So nice to see people with good… Read more
work ethics, attention to detail, polite, friendly manner. Good feedback for obtaining best results from the system. A thank you to Taylor, the first contact person from the service, polite, efficient, and the installation details were expediently set in place, also taking in to account our routines. Very pleased with the attention to the cleaning up that was completed Certainly recommend your services.
Use with caution – Person in call centre & technician who attended were polite & professional. It was a Sunday & we were unable to contact our regular electrician & other local electricians we tried were away and/or unavailable. Luckily a temporary resolution & identification for further investigation was provided within 15 mins so we only paid the call-out fee. The… Read more
quote for further work was excessive over $1000 per hour. We didn’t accept the quote. My recommendation is use with caution as a last resort but only use if a quick diagnosis & resolution can be achieved. Don’t accept their quotes. They are way too expensive & it would be best to get an alternative.
I found this website useful to provide a guide on pricing. https://www.service.com.au/articles/electrician/how-much-does-an-electrician-costs?amp
Absolute thieves! – I would have put ZERO stars except the attending electrician saved the company from that! So picture this, Tuesday evening I am packing to go on holidays the following morning. My electricity goes out. It's after 5pm, I have people coming in to mind my house and pets. I need to get electricity restored before I leave. I Google emergency… Read more
electricians. Metropolitan was the first to come up. $141 call out fee seemed fair given the hour. It also gave no indication of just how expensive any further work was going to be! The electrician was prompt in showing up, earlier than expected - I was made aware of this, so good service there. An absolutely lovely young man was working the night shift alone this particular evening. I described my problem and time predicament, he got straight to work investigating the issue. Within ten minutes i was told i needed a new RCD. No problem, it was pretty old and original. No surprise it needed replacing. The surprise was the over inflated, ridiculous cost of the replacement! $990.....I mean, seriously??!!! It should have been no more that a couple of hundred bucks, five hundred at the most, including the investigation and work! I was in a bind, so agreed to the replacement. RCD replaced within ten minutes. Once switched on, it was discovered I had a short in the wiring for my ceiling lights. Rat activity in the ceiling the likely cause of the problem. Unfortunately my ceiling/roof space clearance is tiny and the roof sheeting needs to be removed for access. One person cannot do this alone I was told. But, two electricians could be at my place at 11am the following morning. This is where I wish I had had the knowledge that living without lights and ceiling fans would be ok. Power points work so can plug in lights and all appliances still work and there's hot water. The investigation, the RCD replacement and check of reinstated electricity was all done in UNDER an hour. But no! I stupidly paid in advance another $890 for completing the fix the following day when the two electricians could attend to remove my roof sheeting together. The issue is common and I was told could be fixed within the hour I prepaid for. The following day, not only were the electricians nearly 90 minutes late, it was raining and so no work was done. Fortunately the invoice for further investigation at a later date was declined by the person I had stand in for me. So I have prepaid for an hour already, knowing the roof was to be removed and wiring traced for issues and fixed. I am beyond furious at Metropolitan, at myself for being so stupid, and the lack of contact I have managed to achieve to try and resolve this issue. DO NOT EVER USE THIS COMPANY. EVER.
Hi Kylie, Thank you for your feedback. We… Read more
Let there be lights!!! – TW fixed a broken main RCD switch late at night for us. Very friendly, explained the issue, kept us informed. Very happy to recommend this company to others. Show reply
Did not deliver service provided and 500% more expensive – On returning from holidays our reverse cycle ducted air condition system stopped working. Most repairers we rang said they were booked for 2 - 3 weeks. So we rang Metropolitan who said they would come out within the next few hours to give us a que and most probably make the repairs on the spot. They arrived within 2 hours and the staff member… Read more
tried some tests on our system and then came back in the house to say that the job would cost $2800 for a service and if they found what was wrong they would take some of the parts off the price. But they also said they couldn't do it that day - despite them stating on the phone to us that they fixed most issues on the call out. They had to put in a service requests for a repairer and couldn't give us a time or date for this unless we committed to the $2800 quote. They said they were a premium service as they helped quicker than others so they charged more. We called the supplier of the air conditioner unit and just had it fixed, with two electricians coming out on sperate occasions and diagnosing the issue and then fixing it with new parts, with a full repair to board and parts for $600. We had to pay for the call out fee to Metropolitan but after complaining they refunded us. We were warned by other repairers that services who claimed to offer a repair the same day were usually full of false promises. And they were.
Hi Lea We’re so sorry that your experience… Read more
Switchboard upgrade – TW came around straight away (on a Sunday night) when our power was disconnected by western power due to our switchboard being unsafe. (As my partner received an electric shock from inside the house) He treated us with compassion. Gave us a full comprehensive quote. Came back in the morning with all the parts and completely changed out and upgraded our switchboard. Show reply
Great service! – TW arrived at the start of the window we were given for arrival. Very prompt, friendly and understanding. TW did an awesome job identifying the problem, getting it fixed and also improving our board to prevent future hassles. Cannot recommend highly enough. Thanks TW!! Show reply
Ridiculously overcharged! – We lost power to one of our electrical circuits at our home on a Sunday. We found one of the switches in our electric meter box had been tripped and we could not physically reset it. The affected electrical circuit powered key appliances such as a fridge, a separate freezer, a dishwasher, a washing machine and a garage door, so we were desperate… Read more
to have it fixed quickly. We contacted Metropolitan Electrical. They indicated that a technician could attend between 4pm and 7pm that same day and a non-refundable callout fee of $141.90 needed to be paid before any booking was made, which we paid. Their website claimed no extra changes for Sunday and no exorbitant fees. We were charged $939 on top of the $141.9 call out fee to supply and replace the faulty circuit breaker. The technician was at our house for less than 30 minutes and we later found out the part costs about $10. We later received 3 other quotes and the most expensive was $339. At this point we realized we had been completely overcharged and taken advantage of. We complained to Metropolitan Electrical and eventually received a $500 refund. If you believe you have been overcharged by Metropolitan send an official complaint via email stating the refund you want and that if you don't get a response within 10 days you will file an official complaint with consumer protection. If you get a phone call from Metropolitan offering a partial refund do not feel pressure to take the offer straight away. You can negotiate to get a better refund. Do not use Metroplitan Electrical and if you have been ripped off ask for a partial refund.
Dear Customer, we regret to learn that our… Read more
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Professional Outlet Replacement – They efficiently replaced the outlets, ensuring proper wiring and safety. Now, I have convenient power access throughout my home. I highly recommend their service. Show reply
Professional and great service – This business offers superb customer service from booking to end. 5 star for TW for being professional, perfect workmanship and friendly. Work done quickly and tidied up before he left. Will definitely recommend.. thank you. Show reply
Prompt Electrical Troubleshooting – They quickly identified the underlying issue, which turned out to be a faulty connection, and resolved it efficiently. Their ability to tackle electrical issues swiftly and professionally was impressive. Show reply
Dependable and Trustworthy Electricians – Metro was prompt and resolved the electrical issue efficiently. I felt confident in their expertise and appreciated their professionalism throughout the service. Show reply
Reservations about quote and time to attend – Once the electrician arrived , the job was completed efficiently. The electrician was polite and to the point. The cost seemed high, $141 to get here, and $1000 to replace the main circuit breaker. I rang about 5 in the morning for an emergency call out, the electrician did not arrive until 11 a.m.
Hi Elizabeth, We’re glad to hear that our… Read more
Efficient and Safe Electrical Rewiring – Metropolitan arrived on time, carefully rewired the area, and ensured everything was functioning properly. They prioritized safety and completed the job efficiently. Show reply
Professional service – They arrived on time, assessed the situation, and quickly resolved the issue. They were friendly, and professional, and took the time to answer my questions. Show reply
Amazing service – T.W was an amazing electrician, he came when he said he would, did a lovely quick job and got our electricity back asap. Having no electrical experience myself he was also kind enough to explain everything to me so I knew what was going. I'm so grateful for the lovely service Show reply
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Hi Alison, It's great to hear that we were… Read more