- Sign in
- Write a review
Pros
Reviewer Photos & Videos
A massive thank you to Tyson for coming out late on a Saturday night and getting our hot water heater changed over that night, I couldn’t be happier right now
Had gas leak in a pipe inaccessible behind a large, full and heavy rainwater tank. Dave come out late afternoon of call and worked into the night. He came up with an elegant solution to avoid disturbing tank that was cheaper as well. Completed the job in a timely and detailed fashion the next day. Very satisfied with the outcome and service.
Hi Bodie,
We're pleased to hear that Dave delivered a non-invasive but thorough solution for your gas leak. That's certainly a tricky job at the best of times but to keep everything undisturbed is a massive bonus. Thank you for the support!...
Read more Sincerely, Metropolitan Plumbing- Plumbing Perth
- Verified
Very quick to respond and explained everything so that I could understand
A pipe burst in my vanity throughout the day and I called the guys at metropolitan, they sent Ruben out quite fast. When he arrived he was very thorough and explained things to me in a way that I would understand.
Hi Kristy,
Thank you so much for choosing Metropolitan for your emergency plumbing. Great work by Ruben to deliver a quick and easy solution for your burst pipe - that's always a worrisome issue! But...
Read more you never have to stress when a reliable plumber is on call.We had blocked toilets and bad smells in bathroom, Brent quickly identified the issues and went to work sorting them out. He worked extremely hard and into the night to get our drains up and running again. Forever grateful!!
Hi Annette,
Thank you for picking Metropolitan to clear your blocked toilets! Our plumbers, like Brent, work hard to ensure you have a thorough clean and long term success. You don't want repeated bl...
Read moreocked drains and we always aim for long lasting solutions.Find out how Metropolitan Plumbing compares to other Plumbers
Know better, choose better.
The rep from Beaudesert Qld arrived at my premises while I was not there and at work. He stayed for an hour, and asked my wife if she would pay his fee of $700.00. This does not include the call out fee of $147.00. She did not know if I had already agreed to this and could not contact me as I was at work at the time. She agreed and then received 12 calls from a Sydney number to confirm payment had been made while the rep Heath lingered in his vehicle outside our house waiting for confirmation from the office. She made the payment. $700.00 for a...
Read moren hours work which did not fix the problem as you will see by the attached photos. This is clearly wrong, unethical and disgraceful predatorial attempts to bully and pressure payment from an innocent victim. I am seeking legal advice and believe this sham company and Heath from Beaudesert need to be exposed for their beligerant disgusting acts.Hi Marcus,
We are sorry to hear about your negative experience. We certainly don’t intend on leaving things this way. Please check your inbox as we will be getting in touch with you to request further details and begin working to a resolution....
Read more Sincerely, MetropolitanWe engaged metropolitan to fix our wall mixer at our house. Brenton attended and was very professional. He explained all possible options clearly and in an easy to understand way.
In the end we ended up replacing it due to parts being unobtainable.
Hi Vicky,
Brilliant work by Brenton to provide a professional plumbing service for you. We're pleased to have found a long term solution for your mixer tap....
Read more Sincerely, Metropolitan PlumbingMetropolitan arrived to my property to repair out hot water unit, they give options for repair and replace, they installed my new hot water unit same day and we had hot water again.
Hi Taz,
We always work hard to deliver same day plumbing repairs, especially when hot water is involved! We hope you have enjoyed your brand new hot water system over the past week....
Read more Sincerely, Metropolitan PlumbingJoel from metropolitan came to our property and replaced a couple of taps in our bathroom he was very polite and explained the whole job to us, will be using this company again in the future.
Hi Pat,
Wonderful work from Joel. You can always call on Metropolitan for reliable and trusted plumbing repairs. We hope you've enjoyed the new tap fittings over the past week....
Read more Sincerely, Metropolitan Plumbing- 2 reviews
Needed a hot water repair but after making me jump through hoops to qualify for time payments for nearly a week the "repair" did not result in hot water. The whole thing has been a stressful ordeal that's left me back at square one.
Edit: I just found out that it's just a front for Jim"s Plumbing If not strictly illegal it is misleading.
EDIT: they are trying to strong arm me into paying regardless. thieves.
Find out how Metropolitan Plumbing compares to other Plumbers
Know better, choose better.
Taylor and his colleague Harlet were great. They came on time, knew exactly what they were doing, provided a range of product and cost options and got the job done. Not only this, but they are funny blokes that made the experience even better. Legends - highly recommend
Hi Sasha,
Lovely work from the Metropolitan team to deliver an informative and engaging service! We love to leave a lasting impression so it's always a benefit to sprinkle in some personality amongst our professional services. ...
Read more Sincerely, Metropolitan PlumbingBrent from metropolitan came out on a weekend because we had a leaking water pipe. Although it was expensive, he had the problem sorted out quick smart. Both him and office staff were very friendly. Would recommend
Hi Zena,
Thanks so much for the five stars! We really appreciate the feedback and are glad to hear that Brent provided professional and friendly service. We also appreciate the honest feedback....
Read more Thanks again, MetropolitanBrent from metropolitan came out to check out my blocked toilet . He Got it unblocked quickly and efficiently. He Even showed me the cause by putting a little camera down the drain. Thanks heaps.
Hi Terry,
We’re glad to hear that Brent could provide the essential repairs to help get your home back on track. We also really appreciate the honest feedback....
Read more All the best, MetropolitanFind out how Metropolitan Plumbing compares to other Plumbers
Know better, choose better.
Gas hot water heater wouldn't stay on. Daniel assessed the unit, tested pressures, arranged replacement unit,and removed old unit with efficiency. He explained requirements and options well. Will use them again.
Hi Mark,
We’re glad to hear that Daniel could provide the essential repairs to help get your home back on track. We also really appreciate the honest feedback....
Read more All the best, MetropolitanTaylor was very informative, extremely polite, and helpful when our sink hose burst and our house flooded. The sink was fixed within the hour and he also assisted us with water pressure too.
Hi Katie,
Thanks so much for the five stars! We really appreciate the feedback and are glad to hear that Taylor provided professional service....
Read more Thanks again, MetropolitanGreat service! Very helpful and quick. Very happy with the results. Quick turnaround after call out. Jake was very helpful and did a great job. Will use this company again.
Hi Yvonne,
We’re glad to hear that Jake could provide the essential repairs to help get your home back on track. We also really appreciate the honest feedback....
Read more All the best, MetropolitanQuestions & Answers
Why do you keep ripping off every single customer, starting with the call-out fee? Anyone who pays the call-out fee should get a refund or notify their bank to cancel the payment because you [Content Removed] are [Content Removed] and nothing more. Your company is a total [Content Removed] and nobody should ever use you. Surprised you are still in business and not in jail for fraud and theft.
Hi I would like to get the contact details for customer service please, I have had a terrible experience with this service. I originally contact you to repair my air conditioner unit, for a call out fee, then $600 to book a repair technician which cam out & looked like he didn't have a clue, I had to pay the rest of $439.90 which i complained about because he couldn't fix it, I have tried to contact you for a refund as nothing was done, I've had the unit fixed by a real technician & I need a refund if no work performed. I have been given we will get back & now another week. if nothing is done i will need to give the matter to external party to rectify the problem i have. Mark Bracken Ridge.
1300 367 333
Do you do work on caravans
Hi Roger,
Unfortunately, we do not do any work on caravans. ...
Read more All the best, MetropolitanGet an answer from our members and Metropolitan Plumbing representatives
Details
Features:
- Plumbing company available to Melbourne, Adelaide, and Perth areas
- Metropolitan offers a range of services, including fixing blocked drains and toilets, and installing hot water systems and dishwashers.
- The company provides a ‘1 hour emergency service’, which involves sending out a plumber who will arrive at the job within a hour (for no extra cost)
- Offers payment plans via Zip Pay if you don’t have the budget to pay upfront
Points of praise:
- Clear communication was a recurring point of praise among reviewers. The plumbers informed customers of what was happening at each step and explained what needed to be fixed and why.
- The business offers flexible service dates and times. One happy customer was relieved they could hire someone less than one week before Christmas to have their shower replaced.
- The plumbers were polite, professional, and treated clients' houses in a respectful manner
Points to consider:
- According to reviewers, you can expect to be charge a $140 call out fee – and keep in mind that you’ll still be charged for this fee even if you don’t proceed with the service
- Reviewers were surprised to find that a plumber from ‘Jim’s Plumbing’ arrived to complete the job, instead of someone from Metropolitan Plumbing, which left many confused.
Clearly reviewers have been continued to be impressed with Metropolitan Plumbing, as evident by their 2021 and 2020 ProductReview Award Winner streak. Reviewers had plenty of praise for the business’s high-quality repairs and work ethic.
Pros | Professional and friendly service
Punctual
Completes work to a high standard
| |||
---|---|---|---|---|
Category | Services and Plumbers | Services and Plumbers | Services and Plumbers | Services and Plumbers |
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Hi Gillian,
Superb work from Tyson as always. We're thrilled to see he assisted with your late night hot water installation. Nothing beats timely weekend repairs and we're happy to have been on call for your job....
Read more Sincerely, Metropolitan Plumbing