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Metropolitan Plumbing
4.2 from 1,717 reviews · View Statistics
Listing monitored by Metropolitan Plumbing

Pros

Optional Zip Pay payment plan

Reviews

  • Customer Service
    4.3 (1,330)
  • Timeliness
    4.4 (1,316)
  • Job Satisfaction
    4.2 (1,223)
  • Rates and Fees
    3.6 (1,270)
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Sunday delight

published

A massive thank you to Tyson for coming out late on a Saturday night and getting our hot water heater changed over that night, I couldn’t be happier right now

Customer Service
5/5
Timeliness
5/5
Metropolitan Plumbing
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Gas leak

published

Had gas leak in a pipe inaccessible behind a large, full and heavy rainwater tank. Dave come out late afternoon of call and worked into the night. He came up with an elegant solution to avoid disturbing tank that was cheaper as well. Completed the job in a timely and detailed fashion the next day. Very satisfied with the outcome and service.

Customer Service
5/5
Timeliness
5/5
Metropolitan Plumbing
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Kristy
KristyWestern Australia

Very quick to respond and explained everything so that I could understand

published

A pipe burst in my vanity throughout the day and I called the guys at metropolitan, they sent Ruben out quite fast. When he arrived he was very thorough and explained things to me in a way that I would understand.

Customer Service
5/5
Timeliness
5/5
Metropolitan Plumbing
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Class act.

published

We had blocked toilets and bad smells in bathroom, Brent quickly identified the issues and went to work sorting them out. He worked extremely hard and into the night to get our drains up and running again. Forever grateful!!

Incentivised Review No
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Unconscionable and unethical fee charging

published
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Customer Service
1/5
Timeliness
1/5
Metropolitan Plumbing
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Vicky N
Vicky NPerth, WA

Resolved.

published

We engaged metropolitan to fix our wall mixer at our house. Brenton attended and was very professional. He explained all possible options clearly and in an easy to understand way.
In the end we ended up replacing it due to parts being unobtainable.

Incentivised Review No
Metropolitan Plumbing
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Hot water

published

Metropolitan arrived to my property to repair out hot water unit, they give options for repair and replace, they installed my new hot water unit same day and we had hot water again.

Customer Service
5/5
Timeliness
5/5
Metropolitan Plumbing
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New taps

published

Joel from metropolitan came to our property and replaced a couple of taps in our bathroom he was very polite and explained the whole job to us, will be using this company again in the future.

Customer Service
5/5
Timeliness
5/5
Metropolitan Plumbing
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Brian E.
Brian E.Metropolitan Adelaide, SA
  • 2 reviews

Worthless

published

Needed a hot water repair but after making me jump through hoops to qualify for time payments for nearly a week the "repair" did not result in hot water. The whole thing has been a stressful ordeal that's left me back at square one.
Edit: I just found out that it's just a front for Jim"s Plumbing If not strictly illegal it is misleading.
EDIT: they are trying to strong arm me into paying regardless. thieves.

Customer Service
4/5
Timeliness
3/5
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Sasha
SashaPerth, WA

Fast and great service!

published

Taylor and his colleague Harlet were great. They came on time, knew exactly what they were doing, provided a range of product and cost options and got the job done. Not only this, but they are funny blokes that made the experience even better. Legends - highly recommend

Customer Service
5/5
Timeliness
5/5
Metropolitan Plumbing
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Zena
ZenaPerth, WA

Amazing service

published

Brent from metropolitan came out on a weekend because we had a leaking water pipe. Although it was expensive, he had the problem sorted out quick smart. Both him and office staff were very friendly. Would recommend

Incentivised Review No
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Terry G
Terry GPerth, WA

Got me out of the proverbial

published

Brent from metropolitan came out to check out my blocked toilet . He Got it unblocked quickly and efficiently. He Even showed me the cause by putting a little camera down the drain. Thanks heaps.

Incentivised Review No
Metropolitan Plumbing
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Excellent and curteous service

published

Gas hot water heater wouldn't stay on. Daniel assessed the unit, tested pressures, arranged replacement unit,and removed old unit with efficiency. He explained requirements and options well. Will use them again.

Incentivised Review No
Metropolitan Plumbing
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Very helpful

published

Taylor was very informative, extremely polite, and helpful when our sink hose burst and our house flooded. The sink was fixed within the hour and he also assisted us with water pressure too.

Incentivised Review No
Metropolitan Plumbing
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Toilet and tap replacement

published

Great service! Very helpful and quick. Very happy with the results. Quick turnaround after call out. Jake was very helpful and did a great job. Will use this company again.

Customer Service
5/5
Timeliness
4/5
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Questions & Answers

Michael
Michaelasked
Plumbing

Why do you keep ripping off every single customer, starting with the call-out fee? Anyone who pays the call-out fee should get a refund or notify their bank to cancel the payment because you [Content Removed] are [Content Removed] and nothing more. Your company is a total [Content Removed] and nobody should ever use you. Surprised you are still in business and not in jail for fraud and theft.

No answers
Mark Schmidt
Mark Schmidtasked
Plumbing Brisbane

Hi I would like to get the contact details for customer service please, I have had a terrible experience with this service. I originally contact you to repair my air conditioner unit, for a call out fee, then $600 to book a repair technician which cam out & looked like he didn't have a clue, I had to pay the rest of $439.90 which i complained about because he couldn't fix it, I have tried to contact you for a refund as nothing was done, I've had the unit fixed by a real technician & I need a refund if no work performed. I have been given we will get back & now another week. if nothing is done i will need to give the matter to external party to rectify the problem i have. Mark Bracken Ridge.

1 answer
Metropolitan Plumbing
Customer S.Metropolitan PlumbingSend a private message

1300 367 333

Roger lennard
Roger lennardasked
Plumbing Melbourne

Do you do work on caravans

1 answer
Metropolitan Plumbing
Customer ServiceMetropolitan PlumbingSend a private message
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Get an answer from our members and Metropolitan Plumbing representatives

Metropolitan Plumbing

Details

Features:

  • Plumbing company available to Melbourne, Adelaide, and Perth areas
  • Metropolitan offers a range of services, including fixing blocked drains and toilets, and installing hot water systems and dishwashers.
  • The company provides a ‘1 hour emergency service’, which involves sending out a plumber who will arrive at the job within a hour (for no extra cost)
  • Offers payment plans via Zip Pay if you don’t have the budget to pay upfront

Points of praise:

  • Clear communication was a recurring point of praise among reviewers. The plumbers informed customers of what was happening at each step and explained what needed to be fixed and why.
  • The business offers flexible service dates and times. One happy customer was relieved they could hire someone less than one week before Christmas to have their shower replaced.
  • The plumbers were polite, professional, and treated clients' houses in a respectful manner

Points to consider:

  • According to reviewers, you can expect to be charge a $140 call out fee – and keep in mind that you’ll still be charged for this fee even if you don’t proceed with the service
  • Reviewers were surprised to find that a plumber from ‘Jim’s Plumbing’ arrived to complete the job, instead of someone from Metropolitan Plumbing, which left many confused.

2021 ProductReview Awards logo

Clearly reviewers have been continued to be impressed with Metropolitan Plumbing, as evident by their 2021 and 2020 ProductReview Award Winner streak. Reviewers had plenty of praise for the business’s high-quality repairs and work ethic.

Compare all 24 Metropolitan Plumbing, Electrical & Air Con
Metropolitan Plumbing Adelaide
  • Award Winner 2022
  • 2021
  • 2020

Metropolitan Plumbing Adelaide

4.5
(613)
Metropolitan Plumbing Melbourne
  • Award Winner 2022
  • 2021
  • 2020

Metropolitan Plumbing Melbourne

4.1
(649)
Metropolitan Plumbing Perth
  • Award Winner 2022
  • 2021
  • 2020

Metropolitan Plumbing Perth

4.1
(270)
Metropolitan Plumbing Brisbane
  • Award Winner 2022
  • 2021
  • 2020

Metropolitan Plumbing Brisbane

3.2
(149)
Pros
    Professional and friendly service
    Punctual
    Completes work to a high standard
CategoryServices and PlumbersServices and PlumbersServices and PlumbersServices and Plumbers
Compare all 24 Metropolitan Plumbing, Electrical & Air Con
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