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Order never delivered, can't contact them.
Don't order from this company. Where's my order Mica Lighting, You guys are impossible to contact. Mica Lighting: Tax Invoice # 100278221. I can't recommend this company, no communication, no follow up. Rate 0 for service. Did not receive my order. I would not order from these guys. My $2000 order never arrived and there is no way to contact them. They never return enquiries on their contact forms, which is the only way to contact them. Don't use this company. Bad service and don't deliver orders.
Customer service is the best I have experienced. Product even better than the images online I just love the lights
the staff could not have been more helpful with my order. When it arrived a couple of the globes were broken. they sent replacements within 24 hours but due to the fragile state of these globes only one made it not broken. this did not stop the support from the company to make sure I got my product not broken which we finally managed. I would recommend this company to anyone and will go back when I need further products.
Light fittings that are perfection!
Am so happy I discovered MICA Lighting when searching for light fittings during renovations. I wanted 'pretty' and 'unique' and a perfect fit for my decor. I wanted quick, efficient service. And everything I wished for I got from MICA lighting. Love your products and your service!
Will buy from again. Great customer service.
Ordered 2 bedside lamps in the middle of Covid stage 4 lock down in Victoria, but they still managed to arrive within a day or two. Both lamps were better than expected and were perfect for what I needed. Unfortunately a couple of months later one blew a bulb and shorted out the whole lamp. A couple of emails with the lovely Jane and she had a new base personally checked, posted and it arrived within 24 hours. Very happy with the customer service. Would definitely buy from again.
Unprofessional company that has no regard for its customers
Refused to give me a refund, claimed I had misunderstood their policy when I had not, lied about their product description was, refused to respond to my emails and when they realised they were wrong deleted my comments from their website.
I chose hanging pendants (2) and wall sconces (2). Delivery was a problem, but I resolved that after 3 weeks. Managed to get an electrician to come to install. He and I unpacked the lights and assembled them. There were some fairly ordinary build issues, which we managed to massage and get the lights up. One pendant in particular had wiring issues and threw all the safety switches. At least after 5 hours it was up, but one arm was clearly dead. I contacted Mica. Their answer after too-ing and fro-ing was for me to pay the electrician to take th...e light down, for me to disassemble it and return it to them, they would then assess and then 1. return it or 2 send me another. All in all I needed to pay for an electrician twice and 2 sets of delivery charges. Pathetic . The build quality of this Made in China lighting is really really bad and never again. I will make a complaint to Vic Consumer Affairs. But beware of this company. Awful products and matching service.
Terrible service post delivery of faulty item
I purchased a floor lamp that looks as described on line- really like the lamp BUT.....The issue is the pole is not stable when connected to the base, this results in the lamp leaning and at risk of falling.
I have attempted to contact mica lighting but with no response. The post sale service is atrocious.
New exterior house lights
Our exterior lights on the house were looking old and faded so I went on the hunt for new ones. My needs were for three exterior wall lights and four under eave exterior lights, after a disappointing search in both appearance and price, I found Mica Lighting who had exactly what I wanted and at a very good price. I had to wait a few weeks due to the lights I chose were in a shipment from overseas, true to their (Lisa) word had them packed and shipped promptly. I am very pleased with lights supplies both aesthetically and quality feel. I can recommend Mica Lighting to everyone.
Outstanding customer service
I purchased many yellow lights and I was thrilled with them. Unfortunately there was a problem with 2 of the lights. The customer service was outstanding. There was no problem and my lights were replaced immediately. The customer service is outstanding. Thank you Mica Lighting for my gorgeous lights.
Wonder chandelier, just love it.
Great service. Reply to my emails with great help. Enquires are always follow-up.
Their web site is easy to use and you can enquire about the products before you buy.
A variety of wonderful designs and have numerous stock and their specials are fabulous.
My chandelier is so pretty. Thankyou.
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