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Mica Lighting

Mica Lighting

4.3 from 547 reviews

Reviews

(403)
(51)
(4)
(7)
(82)
  • Product Quality
    4.3 (44)
  • Return Claim MadeYes (6) · No (40)
  • Customer Service
    4.2 (36)
Kim

KimSouth East Queensland, QLD

Online purchase

published

There was a clear picture of the lamp online, I felt it was a good price, efficient delivery, I’m very happy overall and I would definitely use Mica Lighting again.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationCampbellfield, Victoria
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Cbb

CbbSydney

  • 2 reviews

Late Delivery Wrong Lights No Refund

published

The wrong lights arrived a month late even though they said 3-6 business days. They refuse to collect the wrong lights. I am supposed to lug 3 huge boxes down to the post office, print off labels at my expense and then wait who knows how long until I may or may not receive the correct ones. I requested a refund which they refuse.

Customer Service
Product Quality
Return Claim MadeNo

Wrong order sent&broken! Plus terrible customer service!

published

My order was sent wrong and broken
Although the product I received isn't even advertised
Can't speak to anyone everything must be done by email but I'm now getting no replys !
Have re rung and was told to keep sending my email for a response
I'm so annoyed !!!

Return Claim MadeYes
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Great experience time & time again

published

Ordered from Mica Lighting several times, always arrive in a good time. The designer replica's we purchased look great and still of good quality as well as the other items.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationOnline
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Laurie

LaurieSydney, NSW

  • 2 reviews

The Oras 12w LED Wall Light is perfect.

published

I`m really happy with my new bathroom vanity light - simple, stylish and exactly what I was after for my new bathroom. This product features a switch so you can adjust the light to a cool white and Mica staff were very friendly and supportive when I needed to clarify which switch position to select.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationI purchased online via the Mica website.
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Robyn

RobynGreater Melbourne (Metropolitan), VIC

Do not trust Mica Lighting.

published

BEWARE!! Online photos are misleading. Make pendants look larger than they are! Purchased pendants online after being misled by photo - mica lighting refuses a return, not even a store credit.

Customer Service
Product Quality
Return Claim MadeYes
Store LocationMica online and Campbellfield showroom
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Robyn

RobynSydney Surrounds, NSW

  • 2 reviews

So happy with our new lamp.

published

Our lamp just purchased is perfect for what we wanted. The service from Mica Lighting was fantastic packed perfectly for delivery and very prompt service. Very happy. Recommendable for any one purchasing lighting.

Customer Service
Product Quality
Return Claim MadeNo
Geoff

GeoffSouth East Queensland, QLD

Not Compliant :(

published

As a matter of fact we were not happy with our purchase as these lights we purchased for our bathroom were not compliant, when the Electrician came to install them, we were told they did not comply with being installed in a bathroom, when we wanted to return them we were told they were outside of the return time. We purchased these weeks prior to being installed so feel outside the return time frame, so now are stuck with lights we can not use :( It did not say on the website they couldn't be installed in a bathroom

Customer Service
Product Quality
Carol - Nowra NSW

Carol - Nowra NSWIllawarra, NSW

Best customer service ever!

published

I ordered several items online from Mica, among them a glass lamp shade for a floor lamp.

Mica contacted me quickly to tell me the item was out of stock and that they were no longer able to source them. I asked if they could recommend anything similar. The sales person was polite, professional and lovely. She was very happy to help me and understood the type and look of the shade I was looking for.

I received an email within an hour with links to 4 similar items and was able to choose an alternative that met my tastes.

The order arrived and I was very happy with all of the products but particularly happy with the alternate glass lamp shade. I love it more that the original one I chose.

Thanks, a pleasure to deal with you.

Thanks Mica

Customer Service
Product Quality
Return Claim MadeNo
Store Locationonline
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Bathroom vanity light

published

Very happy with the entire process of purchasing my vanity light which was actually discontinued but Nancy helped me source an alternative at no additional cost. Her high level of customer service is not often seen today. Had the light installed this morning and it looks magic!! Very happy all round, and a big thank you to Nancy.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationMica Lighting Melbourne
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kylesj79

kylesj79AU

  • 5 reviews

Worst customer service ever experienced.

published

Worst customer service ever experienced. Photos online were misleading, gouged on return shipping and refused a refund. Will never shop there again. Could not ever recommend this store based on my online shopping experience.

Customer Service
Product Quality
Return Claim MadeYes
Store LocationMica Lighting online store
See all answers
  • Verified customer

Great product and service

published

I had these lights shipped to my home overseas. The service was very good, and staff were happy to accommodate my requests. The package arrived in great shape, and the actual lights are more beautiful in real life than they appear on the website. A great experience for me, and I will definitely recommend Mica Lighting and will look at purchasing other lighting from them. Great customer service!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationOnline store
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Very happy

published

Very happy with my recent purchase. It was exactly as described online, and delivery very quick. The light was well packed. Would have no hesitation on buying from Mica in the future!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationOnline in nelbourne
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Angryperson

AngrypersonGippsland, VIC

  • 2 reviews

The Finishing Touch!

published

I have just had these pendant lights installed in my new home, they are absolutely stunning, the perfect finishing touch!
I would definitely recommend them, they are well made and exactly what I expected!

Return Claim MadeNo

Claudine was just great!

published

Had a last minute rush order and could not have been happier with the attention and assistance provided. I had a deadline and I met it thanks to MICA. Would recommend them any time.

Customer Service
Return Claim MadeNo
Store LocationCampbellfield, Vic.
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Terry

TerryGreater Melbourne (Inner), VIC

  • 2 reviews

Great lighting

published

Purchase lights for a unit complex. Prices were great as was the selection. staff very helpful.
Now renovating our house so going back to purchase all new downlights throughout highly recommended

Return Claim MadeNo
Store LocationCambellfield
Leanne

LeanneCentral Highlands and Goldfields, VIC

Couldn't be happier :-)

published

I am so happy with my overhead LED fluorescent linear bar lights. I'm a professional clothing designer and they were purchased and installed to bring work light to my cutting table and machine area and I don't know how I got by without them. They are functional as well as great looking in their pinkish copper finish-and they were amazing value. What more could I want?

Customer Service
Product Quality
Return Claim MadeNo
Store Locationonline
See all answers

Too perfect!

published

This was the perfect light, it was packaged well and arrived so quickly. My favourite part... the personal and friendly service. Amazing communication from the very beginning. I couldn't be happier.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationMica lighting online
See all answers
Christina R.

Christina R.Hunter Region, NSW

  • 2 reviews

I never buy things like this online, but I’m glad I did!

published

Found my lamp, ordered it easily, even got a phone call from a lady saying that it has been back ordered so it might be a day or two late, but it wasn’t. Arrived perfect. I looked for months in stores, but found it and had it within a week.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationOnline
See all answers

Product performed as featured on website

published

The product arrived well packaged and performed as expected after installation.
It is used to illuminate an outside possum feeding area, So far there has been no complaint from the possums.
LED lighting has a number of drawbacks : the use of a dwindling supply of rare earths: the introduction of large transients on the mains : the generation of radio frequency interference : to name a few.
This LED lamp, surprisingly, generates little interference and therefore comes highly recommended.

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