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Mica Lighting

Mica Lighting

4.2 from 583 reviews · View Statistics
See the Best Lighting & Fan Shops in 2021 as rated by Australians on ProductReview.com.au.
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Reviews

  • Product Quality
    4.3 (75)
  • Return Claim MadeYes (14) · No (65)
  • Customer Service
    4.2 (71)
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Reviewer Photos & Videos

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Malie
MalieGreater Melbourne (Outer), VIC
  • Verified

Scope 65 Pendant Light - Stainless Steel

published

Loving my light from Mica. Customer service was awesome from the Mica team. They were really helpful when I wanted extra length added to the cord. The globe arrived and survived a whole year in the box through Covid when I couldn't get anyone to hang it for me.

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Product Quality
Customer Service
Frustrated
FrustratedIllawarra, NSW

AVOID at all costs!

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Customer Service
Truthteller
TruthtellerSydney Surrounds, NSW
  • 5 reviews
  • 1 like

Great lights, well priced and a lot better than waiting a month plus for shipping which you do when buying from Asia.

published

Great lights, well priced and a lot better than waiting a month plus for shipping which you do when buying from Asia.

Product Quality
Customer Service
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Louise Routledge
Louise RoutledgeNorthern Region, NSW

Misleading and deceptive

published
Product Quality
Customer Service
Denis
Denis
  • 2 reviews

Great Service

published

Floor lamp I purchased was excellent value for money, however the shade had a blemish but this was promptly replaced with another and I couldn't be happier. I highly commend this company.

Product Quality
Customer Service
Mark
MarkCanberra 2600, ACT
  • 2 reviews
  • 1 like

Order never delivered, can't contact them.

published

Don't order from this company. Where's my order Mica Lighting, You guys are impossible to contact. Mica Lighting: Tax Invoice # 100278221. I can't recommend this company, no communication, no follow up. Rate 0 for service. Did not receive my order. I would not order from these guys. My $2000 order never arrived and there is no way to contact them. They never return enquiries on their contact forms, which is the only way to contact them. Don't use this company. Bad service and don't deliver orders.
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Customer Service
Incentivised Review No

Customer service is the best I have experienced. Product even better than the images online I just love the lights

published

the staff could not have been more helpful with my order. When it arrived a couple of the globes were broken. they sent replacements within 24 hours but due to the fragile state of these globes only one made it not broken. this did not stop the support from the company to make sure I got my product not broken which we finally managed. I would recommend this company to anyone and will go back when I need further products.

Product Quality
Customer Service
Happy customer.
Happy customer.Sydney, NSW
  • 5 reviews

Light fittings that are perfection!

published

Am so happy I discovered MICA Lighting when searching for light fittings during renovations. I wanted 'pretty' and 'unique' and a perfect fit for my decor. I wanted quick, efficient service. And everything I wished for I got from MICA lighting. Love your products and your service!

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Product Quality
Customer Service

Love it!

published

Collection of 3 pendant lights over our stairs in our new build, look absolutely fabulous! One arrived broken and customer service were quick to respond and offer a replacement

Product Quality
Customer Service
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Michelle
Michelle
  • 2 reviews
  • 8 likes

Will buy from again. Great customer service.

published

Ordered 2 bedside lamps in the middle of Covid stage 4 lock down in Victoria, but they still managed to arrive within a day or two. Both lamps were better than expected and were perfect for what I needed. Unfortunately a couple of months later one blew a bulb and shorted out the whole lamp. A couple of emails with the lovely Jane and she had a new base personally checked, posted and it arrived within 24 hours. Very happy with the customer service. Would definitely buy from again.

Product Quality
Customer Service
Larry
LarryGreater Melbourne (Metropolitan), VIC

Great service!

published

Accidentally threw out the mounting bracket for a light fixture I purchased at Mica months ago. Contacted them with the specs and they immediately arranged to send out a replacement at no charge. A life saver!

Product Quality
Customer Service

Very helpful.

published

Made mistake in my order, no problems, they were ready to help sort it out. Order sent with corrected items, happy ending.

Product Quality
Customer Service

Unprofessional company that has no regard for its customers

published

Refused to give me a refund, claimed I had misunderstood their policy when I had not, lied about their product description was, refused to respond to my emails and when they realised they were wrong deleted my comments from their website.

Customer Service
Incentivised Review No
Marg. S
Marg. SGreater Melbourne (Outer), VIC

Beware

published

Terrible service post delivery of faulty item

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I purchased a floor lamp that looks as described on line- really like the lamp BUT.....The issue is the pole is not stable when connected to the base, this results in the lamp leaning and at risk of falling.
I have attempted to contact mica lighting but with no response. The post sale service is atrocious.

Product Quality
Customer Service
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Questions & Answers

Roni
Roniasked

Looking for the royal wall livingroom light priced at $72 can’t find photo of same

No answers

Get an answer from our members and Mica Lighting representatives

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