Reviewer Photos & Videos
Great service beautiful jewellery
Picked out an awesome diamond watch, staff were really helpful and friendly offered great advice will be back for more
The products were beautiful, staff were friendly and helpful and the prices were reasonable in store. Thank you Michael Hill!
Store Visit @ Enex 100
“experienced” staff were adamant my ring was not from MH when I wanted a clean. I told them to check their systems and said they didn’t have record for rings > 10 years ago. Staff had an attitude and had a discussion that ring “was not one of theirs”. Made u feel fantastic that no one knew about MH ring. Staff even said “you do have the paperwork at home right?!” rather rudely I might add. Other stores are great, just not this new store at Enex 100 Perth.
Ring was cleaned at the end with much displeasure. Have written to customer feedback and response was - management training will be followed up. I sure hope so.
Love the Midland Gate Branch team!
Absolutely love the team at Michael Hill Midland Gate. They are always so nice, welcoming and helpful. I also love the quality of the jewellery and the fact that if I buy presents for my family overseas and something goes wrong they are able to take to their local shop. On my last visit Arifa helped me purchase both my bridesmaids gifts as well as the necklace and earrings I'll wear on my wedding. They didn't have one of the items in stock but she organised it to be delivered to the store within a week. Just overall amazing service and products.
10/10 great service
I would highly recommend staff member Tracey. Tracey is extremely helpful, making my experience enjoyable and also educational. Tracey showed that she knew the products well and didn't push me into making any decisions on the spot. Thankyou Tracey and thankyou
Excellent customer service experience and a great sale-priced purchase
Friendly, professional service, the sales consultant proactively listened to what we the customer wanted, and advised us of great sale prices. Gift wrapping. Very pleased and satisfied.
Best Jewellers in town by far!
Very happy, nice and helpful team members. Great knowledge of products on hand and what's available to order. Great environment, clean and tidy. Would highly recommend the Warrnambool gateway store. Best Jewellers in town by far!
The team member was amazing and I enjoyed my experience there. I would absolutely recommend the Cranbourne store and their staff.
DON’T TRUST THEIR LIFETIME DIAMONDS WARRANTY!
Well I purchased my wife’s wedding ring from their Loganholme store (not a cheap ring either). The service was fine but took the ring back yesterday as a diamond has fallen out and needs to be replaced. We got told that the warranty was no good as we didn’t take the ring back every 6 months to get checked.
When we purchased the ring the form that came with the warranty was with the authenticity certificate (for insurance purposes) and not once did we get informed that we would need to bring the ring back in. OTHERWISE WE WOULD HAVE.
“Lifetime diamond warranty” is a complete fraud
I purchased a diamond wedding ring back in 2019 because Michael Hill offered Diamond lifetime warranty. After purchase, I found out it is deceptive as it requires you to go to store and do the service every 6 months in order to maintain the warranty. I passed the 6 month timeframe as it was Covid. After lockdown, I went to local store to do the service on Dec 2021 which was after lockdown. The salesman told me that they couldn't do the service as it was over 6 months and they needed a manager confirmation in order to do the service. I told them...that I needed to go abroad and couldn't come back when the manager is there, they didn't care. I came to the store two times after coming back to Australia which was after April, they gave me the manager is not here story again and told me to come back later. After wasting so much of my time, they are saying sorry that they can’t reinstate my warranty as I broke the policy. So if you want to buy diamonds from them because they offer the so called “lifetime warranty”, good luck with that, because as soon as you passed the 6 months period, they will cancel your warranty! STAY AWAY FROM THEM!
Horrible ring quality
We Bought my wedding and engagement rings from Michael hill and have had nothing but problem since. Poor quality in the band that it snaps all the time and needs to be sent off all the time to be fixed. The wedding ring was fixed by thinking the band and I am happy with that but I was told my engagement ring could not be thinked and its just a matter of time before it would break again and I should just keep bringing it back every time it breaks how is that a solution to the problem. Why make engagement rings that are such poor quality I can't even wear it now I'm suck with a ring I can't wear because I could lose it if it breaks.
No pushy staff, you can get what you want not what they want you to get. Great choice and very happy with prices.
Service was absolutely amazing
Every time I went above and customer service,
Customised product order above expectations,
Always reasonable prices and plus warranty on all my jewellery
Wanting a present for grand child but not sure what
Lovely staff asked lots of questions, consulted with each other, made us feel welcome, and helped my choose the perfect gift.
The staff were welcoming and helpful and I was able to find the product I was looking for. I will be back for another purchase soon.
Questions & Answers
Hi, my wedding set that is 22 years old this year had a stone found out of engagement ring, is this covered under lifetime guarantee?
Hi Maria, We have a few different warranties and service plans available. To see if you are eligible for repair services under a care plan or our Life-Time Diamond Warranty please reach out to your lo...cal store or our Customer Service team with the details of your purchase, so we can take a look. I will include the Customer Service email address below. firstname.lastname@example.org Thanks Tamara
Hi, I recently lost my gold chain necklace due to theft and was wondering if i could get a replacement? Thank you.
Thank you for reaching out to us and we are very sorry to hear that....All Michael Hill products do come with a 12 month manufacturing warranty but unfortunately this warranty does not cover the loss/theft of an item. We apologise for any inconvenience caused by this. We would recommend contacting our team directly on email@example.com as our team will be able to look more into your case and advise further. Kind regards, Michael Hill Customer Service
I’m about to purchase a ring new condition but second hand from eBay
The lady had a Care plan, is she able to transfer the care plan into my name so I can use it and resize? Thanks
Thank you for your query. Neither our Professional Care Plans or Lifetime Diamond Warranty (not sure if the ring you're looking to purchase originally came with this) can be transferred from the original purchaser to a new owner. ...Kind regards Michael Hill Customer Service
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