The initial visit to browse the product went smoothly however my returning 4 visits (for purchasing and resizing) were all met with rude, standoffish behaviour from all the staff. They gave poor welcomes and told me misinformation different from their website. I got the vibe they were biased (potentially racist) because when another customer entered the store, all faces were smiling and greeting them from across the store, however, I was given intense stare downs. They didn't want to greet or help me until I approached them at the counter and said hello. This happened every single time and frankly, made me resent visiting the store.

All the bad reviews about Michael Hills are true. Don't buy from them. I regret the purchase.

Jules in the Cairns store was amazing, she helped my partner pick the perfect ring and now the perfect wedding band to match! Constantly getting compliments, and whenever I'm by the store I get it cleaned and polished. My partner purchased the extra so that I can get it re-dipped as many times as needed, have already done once and that was a really quick turn around. Wedding band arrived way faster than expected and was an easy process. The girls in store are always really happy to help with anything.

Very expensive, yet very poor quality. Charging repair fees even when there is a receipt provided.Area manager was offensive and doesnt even know how to compute. No proof of conversation as phone calls are not recorded.

Excellent help with resizing my ring. Had it resized but still too big. No problem in dieting sizing. Very helpful

I have purchased jewellery from other stores in the past and learned from experience, that Michael Hill is the only shop that exceeded my expectations on everything, from excellent customer service to great range and value for money.

Choice of product was fabulous ... The piece in which was sold to me wouldn’t have been better if I designed it for myself ..... The price was perfect & within the price range I was looking for , and absolutely no unexpected charges ... The shop assistant in which I will call Lynelle was so experienced,qualified in knowledge I felt so safe within my purchase . I would have know hesitation in referring anyone to Michael Hill in Wagga Wagga .

The store display at Micheal Hill is great, and there are always pleasant and friendly staff at the Mirrabooka Store.

Wonderful service from Jane in Werribee can not say thank you enough. Love my ring. Will always recommend. Love this shop

"Great customer service that made me feel welcome and valued."
As a valued customer i was also able to receive a further discount on the items i had purchased. Very happy.

"I've spent a number of years purchasing jewellery from Michael Hill and it's also very convenient to where I live."

Tracey at the Karrinyup store was extremely helpful and knowledgeable and I left as a very happy customer and my purchase was perfect

Helpful, informative and willing to go the extra mile. Very patient and professional. They took their time with me answering all quesions I had.

I was very Happy with the price and the product! I was given all of the monetary information before I purchased my bracelet and it was a lot cheaper than I was expecting!

The locket on my gold bracelet broke & the diamond and clasp broke on my bangle. I had taken out insurance on the bangle so it was repaired for free but I paid for locket replacement which I felt was reasonable & am very happy with service I received

The willingness of the staff to ensure that your purchase experience is one to remember, along with the beautiful jewelry that you have your heart set on to take home with you.

My partner absolutely loved the ring I got him and if it wasn't for the lovely lady that served me I wouldn't have known about the matching necklace that I also got. They offered me the lifetime warranty which I got for both products and it was so cheap! The jewellery was incredible quality and reasonable priced!

Before I buy from MH, if I'm not happy with color, clarity will ensure they get a better piece in.

Michael Hill in Adelaide City sold my brother in law a diamond ring assuring him it would be able to be resized to the size his fiancé needed. Upon returning to get it sized he was told it could only go down two sizes otherwise the diamonds would pop out. She is now stuck with a ring that is way to big for her and flies off at any moment. They also sell a “Lifetime Care Plan” but do not bother mentioning that you can only use it for repairs up until the value of what you paid for the ring is reached.
They do not give you accurate information and clearly just want the money in their till.

My husband bought me an anniversary ring last year.
At the time of purchase, they told us to come back later to get a quote for re-sizing and a regular cleaning plan.
We were left waiting as Michael Hill closed down indefinitely and was put under administration in March.
Now that they are back in business and we went back to the store to get the ring cleaned as the base of the stone is enclosed but hollow so, dirt gets in behind it and it is very difficult to clean (design flaw).
The sales attendant was extremely rude saying there was nothing s...

My now husband has purchased several pieces of jewellery from Michael Hill over the years but this is where it ends. His last purchase was my engagement ring. It is a $4000 diamond solitaire which was bought with the knowledge that it had a small white inclusion, as pointed out by staff. After a short while it cracked. He was never told that the quality of diamond Michael Hill sells as part of their range, would be liable to crack. We took it back and the response was quite flippant - we were told diamonds of that quality crack quite often but ...