Michael Hill

Poor quality. I am bought a pearl ring, not even a year old and the pearl has fallen off twice. I had purchased the 10 year warranty looks like I will be using it a lot. I will never buy from here again. Waste of money and time. Show details

I bought a ring online and in advance for my daughter's 21st birthday. The ring arrived and it was the smallest stone I have ever seen! Not depicted correctly online. After my daughter's birthday I tried to get a refund or exchange. It was in the same condition as when purchased but because we were outside the 30 day return policy, they would… Read more

not even consider it. Will never shop here again and now completely understand why there is no-one in the stores when I walk by.

I purchased the cluster diamond studs from Michael Hill and one on the stones fell off. My recommendation is not to buy it as repair is expensive and it is faulty product no one buys a pair earrings from such a big store with so much reputation for… Read more

the stones to fall out. Generally Australian products are well made so you don't have to worry about missing stones. Didn't have a good experience.

I purchased a titanium ring with eight small diamonds 16 years ago as my wedding ring. A few months ago I saw all eight diamonds were gone leaving a groove in the ring. Obviously not individually placed but just a rack which was not set… Read more

appropriately. I sent this to Michael Hill along with photos. The response was this is normal wear and tear and sorry but we are not helping. I’ve looked at their reviews and this is a familiar theme

There is nothing wrong with the customer service at the Mackay Michael Hill store all the staff are brilliant. Purchased a diamond ring in September… Read more

2023 - cost over $5000.

One of the smaller diamonds fell out within the first year. Given that I have maintained the 6 monthly checkups it was replaced under warranty but there was a cost to repair of around $140.

December 2025 the main diamond fell out. I found the diamond and went back to the store in January with the ring and the diamond. I was honest and gave them the diamond. Had I not found the diamond, they would have had to replace it. Again, there will be a cost to repair, tba, unknown at the time of writing this review. I believe the cost should be borne by Michael Hill.

I have diamond jewelry which I wear every day, some pieces more than 20 years and none of these has ever had an issue.

I believe that the ring I purchased is inferior with the quality of the workmanship and is substandard.

This morning I bought stud pearl earrings from the store at Woden Plaza Canberra. They have a small pearl on one side and a larger pearl on the other… Read more

which are connected by a stud and screw together so you can either have a large pearl or small pearl at the front. I did not realise until I got home that the connection is much wider than the thickness of my ear lobe 0.5 cm in fact. They will not sit neatly next to an earlobe but will hang down from the earlobe I also realise screwing the front and back will be very difficult when on an ear. I rang and was told I can’t return them even though i was not made aware that this was the policy when I purchased the earrings. I also found it a put down when the employee who spoke to me on the phone kept saying “there is nothing I can do lovely” . I will not be able to wear these earrings and have wasted my money. I wish it was possible to give zero stars.

I had great service at MHJ Indooroopilly, when I wanted to join my gold charms to my necklace. I wanted it done that day, so thought I'd have to do it myself. Therefore I thought maybe a nose ring or some sort of tiny lock would work. I was served by Murray who was courteous and helpful. He even offered to attach the charms then & there. I… Read more ·  1

appreciated the free offer, but didn't want to fiddle with the jump rings on the charms as I thought it would weaken them. He then suggested slipping both charms onto another slightly larger jump ring, so it would be the one attached to the necklace & he would attach it to see if it suited what I want before I committed. It was perfect and all for only the cost of the new 10kt gold jump ring - $11. I had been to another jeweller that day & it was going to cost a lot more & take 2 weeks.

Had to get 2 extra links for my watch, I just wanted the links themselves and I was going to install myself, no.. apparently they couldn't do that, they need to do it and they needed to rip me off charging me $75 for it. On top of that they took nearly a month. The customer service at liverpool was fine. I guess head office instructs the employees to rip people off... Show details

Chadstone Michael Hill worst customer service. Went into get my jewellery cleaned and checked and they said it would take 15 mins. Went back 40mins later nothing was cleaned or checked. Worst experience don’t buy from them no after care service. Show details

I purchased a $1,400 watch from Michael Hill online. The watch arrived in a box that was significantly water damaged - to the point where the package itself must have been left outside in a torrential rainstorm - I immediately reported the issue. Michael Hill offered a replacement (but then didn't have a single watch of the same kind to replace it… Read more

with). Being a gift and on a limited timeline, I had no choice but to accept the watch as-is and purchase a new box and watch strap at my own expense. To make matters worse, MH then insultingly offered a $100 discount on a future purchase to say sorry (as if I would ever shop there ever again). Avoid at all costs, their terrible reputation is well earned and I feel like a fool for giving them a chance at all.

Bought 10ct solid gold heart earrings for my daughter from Michael Hill Robina. I would highly recommend purchasing from this store. Amazing service, great communication, and lovely salespeople, couldn't be happier. When there was an issue with one of the earrings, they provided exceptional customer service and replaced it for me. Thank you so much! Show 3 replies

Disappointing experience We went to Michael hill juwelars in Stockland mall in Merrylands. We are regular customers. 0n 16/12 we wanted to buy a gold ring for my wife coming birthday. The ring we saw in the catalogue. The shop assistant told us a very high price then made rude remarks regarding as we made some inquiries. Absolute unprofessional… Read more

conduct of the 2 sales assistant surprised us. It’s sad this shop that we shopped from over 15 years has come to this level

Avoid. Sadly, a business whose advertised core values are not reflected by its lack of integrity. The business relies on high pressure sales and average quality products. Diamonds are yellow with many inclusions, white gold platings are thin, Pandora-style beads are cheap while their low-price range are sourced from mass-production wholesalers.… Read more

Not surprisingly they suffer from high people turnover, both the staff from constant pressure of demanding targets and repairers who are poorly rewarded.

Don't buy online with Michael Hill Purchased an gift online for Xmas and wanted to exchange the item for another size. Due to policies the Customer Service replied to say there could not be an exchange and there was no other option but to follow the relevant policies. Can understand why these types of business would be going bust when there is poor customer services, bad online store and inflexibility with the support and policies. Show details

Highly recommend Michael Hill Karingal - always a positive experience! In particular, Tara - who sold me the abfab Dachshund Cubic Zirconia stud earrings and the Snowman stud earrings with cultured freshwater pearls. The lovely staff here clearly enjoy their jobs and are more than happy to help you with your Michael Hill experience!! Show details

I wish I could rate zero stars. I just got a pair of earrings as a gift from my husband and took it back to the store as they are not my style and was advised it cannot be exchanged. We are talking about a $500 Pair of diamond earrings. I have contacted two stores and the customer service over the phone and had no luck. They all said earrings… Read more

can't be exchanged but never bothered telling my husband at the time of purchase that the gift he was buying would HAVE TO suit the person he was gifting.

Waiting for ACCC to get back to me. I will come back here to post the outcome but stay away from this store. I will never be buying from them again and wish my other diamonds were not from there.

Most appalling customer service at this store. If you need after sales assistance and help with repairs the condescending manner of the manager is next level. A ring was given to me as a 40th present from my husband. In April the band of the ring split. I was told by the manager that I'd damaged it and had to pay to have it repaired. I didn't… Read more

accept that to be true, so I took it to an independent jeweller for assessment, who stated the split was due to a casting issue and that Michael Hill was responsible for this repair. I went back and once I said what the independent jeweller had stated it was repaired at their cost. I picked up the ring after this repair on May 1st. I wore the ring approx. 5 times after this repair and again (same side as the repair) a diamond fell out. I left the ring at Michael Hill Doncaster on August 16th and stated I wanted a refund and that it was faulty. It took from then until August 29th to be told was told no refund would be given, that it was either I pay to repair it (somehow, I had apparently damaged one tiny diamond, amongst a group of diamonds and flattened the prongs on just that one tiny diamond), or I could exchange it for something else in store. I said there's nothing in store I like, and I believe that a more likely explanation to the diamond falling out is they've damaged it whilst repairing the split in April; if I have to pay to repair what is the cost? I waited more than a week for the cost of the repair and couldn't seem to get one, so I emailed saying seeing as you can't seem to provide a quote to repair the ring, give it back to me and I'll get it re-assessed by the external jeweller. In response to this I was offered a refund, which we took. We went to the store for the refund, and the manager Irene rolled her eyes and hardly spoke to us. Not an apology for all the delays, or any conversation at all... just a what's your number so I can get the receipt of the system and then told us the money would be back in 3-5 days. Just another poor experience in a line of terrible experiences in this store. As we left the store my 13-year-old son actually asked, "why is that lady so mean". Not an experience anyone should have in a store, and I certainly wouldn't recommend them to anyone after this experience.

I purchased a gold bracelet (10Y 19cm double oval curb) from Michael Hill for my daughter’s 21st birthday, along with their 3-year warranty (an extra $79 on top of the $359 bracelet) to cover repairs or damage. The bracket was too long so two links were taken out by Michael Hill. My daughter has had it for just 2 years and 4 months, only worn on… Read more

weekends, when the bracelet suddenly broke.

She returned it with proof of warranty, only to be told after two weeks that it couldn’t be repaired because the links are hollow and it had been “excessively worn.” The Bengio store manager, Natasha was quite rude and went on to say that they can’t predict how often customers wear their jewellery, as some people “only wear it once.”

So essentially, we paid over $438 for a bracelet + warranty, only to find out that wearing it regularly (but not excessively!) makes the warranty useless. If bracelets aren’t designed to last or be worn often, customers should be told upfront before purchasing.

This was meant to be a special, lasting gift for my daughter, and instead we’ve been left with disappointment and poor service. Very disheartened by the experience with Michael Hill.

I brought my partner a pair of earrings from Michael hill for her birthday they supposed to be 10ct solid gold found out they are fake there copper filled they changed colour there black have spoken to some one about this problem and they said we can’t do anything because they can’t find me in there system it’s not right I am very upset about it… Read more

she can’t wear them and I’m down $154 false advertising if you purchase any thing from them make sure it’s real I have reported this to fair trading I will never buy or recommend buying from them again

I bought a diamond ring from Michael Hill for my partner, and one of the diamonds fell out in less than two years. We were told the claws had worn down and had to pay $90 to fix it — despite having recovered the stone. Michael Hill explained that their Lifetime Diamond Warranty requires six-monthly inspections, but this was never clearly… Read more

explained to us at the time of purchase. Their response was polite, but no goodwill gesture was offered.

Reading many similar reviews online, this seems like a common issue. Disappointed with both the durability of the ring and the limited value of their “lifetime” warranty.