Michael Hill

I purchased an eternity ring for my wife at the Launceston store. The staff were friendly, knowledgeable, patient and understanding. They were great at helping me look through options and when I needed to order the ring in due to sizing they ensured it would be ready in time. And in my wife's words the ring was "perfect".

The customer service in this store is fantastic. They are all very patient even when the store is crawling with customers. Their range is quite good and their knowledge on their items is also excellent. Glen the manager there was more than helpful so much so they will continue to receive my business in the future. Anna also helped me pick the perfect necklace last time i was there so thankyou kindly. Prices were very resonable especially when they have sales on and the quality of their range from my experience seems fantastic.

"I loved that she was lovely and friendly. She was able to answer all my millions of questions and not once changed her attitude or body language yet helpful throughout all my browsing."

I visited the Perth’s DFO store recently, I was served by Sonia, I must say she had excellent customer service. I definitely would revisit the DFO store again. The shop looked fantastic. Well done Michael Hill.

Diane Knew what she was doing, Knew what I wanted and wasn't pushy, even though the store was really busy, she took her time and was very friendly and interested

I have used micheal hill for ten years thanks to my wonderful experiences with them and the wonderful customer service. Never had a problem and the range is stunning year after year.

The woman made eye contact with me just as I was entering the store in Joondalup and smiled all the way until I I got to the counter. It was very natural and engaging and made me feel automatically welcome

My recent experience instore with Michael Hill was lovely - the sales consultant made us feel very valued and she was so enthusiastic about the piece that we bought. I will definitely be purchasing again. We visited several jewellery stores on the day and Michael Hill stood out with the best quality for the best price.

Warm and friendly approach (not too pushy) and remembered my name when I returned back to the store. The jewellery I bought is lovely, delicate and feminine (just how I like it). The Cockburn M.H. Store is the best!

"Gave me options, shared their honesty, Jenna gave me her time and wasn’t rushed, my item was well priced, they gave me an option to purchase a lifetime care plan and the pros of this."

I am very satisfied with the beautiful ladies especially the "Eye contact and even though they were with another customer they still acknowledged me." I only go to Michael hill .

Genalie in Rockingham made me fell like family to the point where I felt like I knew everything about my latest purchase before I actually knew what I wanted. I will now only be buying all my jewellery going forward from her and the Rockingham team. Very professional and would highly recommend to all my family!

Honestly I was not planning to buy anything. Me and my Mum were just browsing. But the sales attendant is very friendly, she is not one of those irritating nor intimidating who will either insist in offering their products or makes you feel unwelcome if you say you are just browsing. First she asked politely if I need any help then she happily assisted me for everything I asked. Now I am enjoying my tennis bracelet :)

Very understanding and accommodating for what we wanted. The staff member was very pleasant and helpful in helping us to find the perfect piece. Would definitely shop with them again in the future

They have good energy when interacting with customers. MH staffs are amazing. They are very polite and helpful. I'd love to come back though.

I was really satisfied with the pricing and the quality of products.

Why don't they buy their own product? Or they should be clear on the day when we bought it. if they not buying their own product then no one will. This Ring I bought from them for 12k is basically no less than any steel ring if you cant sell it.

Hi, I wanted to know if all the diamonds at MH over the years are ALL natural diamonds. I have read lots of articles on google, and interviews from MH staff, and seen on your website that you sell lab grown diamonds. I have researched this and seen that companies can sell synthetic diamonds but can call them "diamonds". They also show up as "real" on a diamond tester as they have the same compounds as a read stone. My certificates don't say natural on them, so are they lab grown? I have spoken to other jewellers and they confirm they DO NOT sell lab grown diamonds. From what I can understand, this is why MH diamonds are cheaper because they are LAB grown and not natural.

Now a larger store with a wider range of items at Westfield Carousel, Cannington.
Have seats for customer to sit comfortably
Staff I had was very polite, helpful, attentive and showed me whatever I wanted to look at ....very warm and friendly. Made me feel very welcomed."

"The manager of the store was amazing from start to finish she listened to me and showed me the right products, Gave me the right advice , she didn't put me under no pressure like most shops do to get a sale. She is a bright star, well done."

I went to Michael Hill in Watergardens, Melbourne, Victoria
Sammi and Derek offered me the most oustanding customer service and went out of their way to help with my purchase thankyou