Michael Hill

"She listened to what I'd said and showed me a selection that was exactly what I had in mind. I was able to decide very quickly which item I wanted to buy."

"She was very sweet and happy to be in NZ and in her job. She offered alternatives and showed me other options as well. She packaged up the necklace beautifully and thoughtfully."

"She made us feel very important and insured we got what we wanted."
She arranged a ring that they didntt have and insured it would be there before we flew out and it was!
She also hugged us like she was part of our special time and she was !

Great service, very ready to find out if they didn't know, rather than just making it seem they knew, and wonderful manner in dealing with us. Got exactly what we wanted, and at a very good price.

Customer service was excellent. I didn't know what I was really looking for but Lisa behind the counter was more than happy to help out. She even gave me a better deal than anywhere else I had been looking! No brainer! Service was quick and professional and I had the perfect engagement ring within a week of ordering it...fit to size!! Overall I am really happy with Michael Hill Stocklands in Townsville and definitely will be going back there for wedding bands.

Sales assistant offered to clean my jewelry after noticing I was wearing some fabulous Michael Hill jewelry, which led to another discussion about spoiling myself for my birthday and being on holidays and buying a gorgeous pair of earrings, can never have enough jewelry

My Fiancee brought my engagement ring from Michael Hill, absolutely love the design. However, when I went to get it valuated I was told these diamonds were rubbish and hand no value.
I went to 2 different jewellery stores to sell the diamonds, n they weren't even willing to buy or swap the diamonds cause of the poor quality!!!
My Fiancee paid over 5k and this ring has no value!! You claim you have the best of diamonds and you charge us for it, the false advertising needs to stop as this is a crime!

I love this store! Rebecca assisted me, she was really nice and I felt no pressure to buy anything. I just think she was warm, friendly & genuinely cared about helping me find the right piece.

Ji genuinely took interest in what we were looking for and was patient with us in finding the right product for us. Customer service was top notch and will go there again.

Going shopping for a wedding ring should be fun exciting and rewarding, right?
Well do t hi to Michael Hill Jewellers at Kawana Waters.
Picked a ring. Sized and ordered ring. Three weeks delivery time she said!
3 months and three attempts later the ring is still not right size. Once again we will send I. A request and get it back I. Three weeks. We said no thanks Andy he Manager didntwe requested a refund. Weddi g date can d en co
R o eg and try to keep the same or even apologise. We missed our wedding date.
Thanks Michael Hill Kawana Waters
Obliviously service matters........Not!
If you want on time and vote t size shop elsewhere

I bought a sapphire and diamond necklace which was just what I wanted for my combined wedding anniversary and milestone birthday,great value and luxury product.I was also happy with the service provided when purchasing my jewellery.

A few weeks ago my now Fiance proposed to me with a beautiful ring from Michael Hill. I am absolutely in love with the ring! Anyways, a few days after he purchased the ring it got reduced by $500. He was so upset about it so I went into Michael Hill and explained the situation. They ended up giving him back a $500 gift voucher to spend in store. The staff at this store were so pleasant and understanding. No ifs or buts, it was just straight to the point. We were very happy as we are a young couple and only just moved out of home last year, we struggle with paying bills. Huge thank-you to the staff at Michael Hill :)

I have bought several items from the company and each item has discoloured within weeks. I wear silver and every piece has tarnished and gone black. After exchanging an item the same thing happened. Either the silver is plated which they swore wasnt or just cheap rubbish!!
I have worn and bought silver jewellery since I can remember and never had an issue. Not good enough and dishonest selling inferior products and not cheap!!!!

One staff member made me feel uncomfortable about going into any jewellery store again. It was my birthday and my partner wanted to buy a present for me. The staff member in question asked me "what jewellery are you passionate about", I wasn't sure what I wanted but made it clear I wasn't interested in bangles or bracelets as I had several that were broken or damaged in the past. All she wanted to show me after that was various styles of bracelet and bangle! We ended up leaving and buying a nice necklace somewhere else!

Purchased my engagement ring from the Eastgardens store from a lovely lady who was helpful and a pleasure to deal with! Unfortunately my experience was later completely ruined by another staff member! I returned to the store to enquire about getting my ring resized and was in no way spoken to politely or given a reasonable standard of service. The second staff member has absolutely ruined any chance of myself purchasing from there again and I’m honestly shocked in the service.