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Reviews

3.1

695 reviews
5
(315)
4
(32)
3
(21)
2
(48)
1
(279)
  • Product Quality
    4.2 (270)
  • Return Claim MadeYes (19) · No (252)
  • Shipping
    3.2 (5)
  • Warranty Claim MadeYes (34) · No (231)
  • Customer Service
    4.3 (263)
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Tarlzxx

TarlzxxWestern District, VIC

Absolutely brilliant

published

Nice clean store, great prices, something for everyone and lovely staff. I was very impressed with how easy it was to speak to the staff, will definitely be going back

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationWarrnambool
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"The best price and good quality of service"

published

I like the necklace it suit my skin tone, the price also suit its quality and the cute little diamond that add sparkle to its beauty it feels like it was handcrafted for me

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Store LocationWA
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Lin Li

Lin LiPalmerston, NT

Our favourite jewelry shop - Palmerston NT

published

We recently purcahsed a few certified solitaire jewelries for our big day. We loved the high quality diamond jewellry with the professional care plan. More imporantly, we are so happy with the staff and their excellent customer service. The manager, Kabir demonstrated his jewellery knowledge. We trusted his recommendations and we felt very comfortable meeting him. Both Head Office and the store manager were flexible and allowed us to exchange items. They assisted us to choose other items that we were satisfied with. We are very pleased with our purchases and more than happy to continue with purchases in the future. We recommend Michael Hill (Palmerston store), its our favourite jewerellery shop.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationGateway, Palmerston, Norther Territory
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Tim F.

Tim F.Sydney, NSW

  • 4 reviews

Fantastic Thanks Again!

published

What can I say? Once again the team at Campbelltown Mall have excelled themselves again! Thanks to Danni and staff for your friendly and approachable attitude. 10 out 10! Will definitely recommend to anyone looking jewellery .

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationCampbelltown Mall
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Trayster

TraysterGeelong

Beautiful Piece

published

Esthetically pleasing, high quality jewellery displayed. Not clutteted or overcrowded. Friendly staff member who was very helpful and knew axactly what we were looking for. Very pleasant shopping experience.Thank you.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationWaurn Ponds, Vic
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This was a very exciting day for us

published

The customer service and the time they took with us was awesome
They listen to what we we’re after and made feel very welcome
No like other stores who jumped down our throats and told us what to buy
I will always now shop at Michael Hill
100% best customer service

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationMarion
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Peter

PeterPerth, WA

Excellent In Store Sales Service

published

The Micheal Hill Perth store was the only jewelry store I visited that had a range of the item I was seeking to purchase. The sales lady could not have been more help full taking the time to show me the products on offer and pointing out the difference between each. I own a retail shop and understand the importance of great customer service. 100 out of 100 with this transaction.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationHay Street Mall store in the Perth CBD
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Diana Rodriguez

Diana RodriguezHunter Region, NSW

A gift for me... from the husband!

published

Friendliness and honesty and amazing customer service! Laura was patient the entire time, considerate of my likes and worked with me around my budget from start to finish. Definitely an asset to the Singleton store!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationSingleton
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Love Michael hill

published

Love jade and staff at Waurn Ponds the prices are great jade is a beautiful person and very helpful wouldn’t shop any where else love that store also Michael hill only jewellery I own

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationWaurn Ponds Victoria
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Kate

KatePerth, WA

Love shopping here

published

We only shop at Baldivis Michael Hill. The staff are so friendly and helpful. They make you feel like more than just customers. I’ve spends thousands of dollars there and look forward to my next purchase.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationBaldivis Michael Hill.
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Tina

Tina

  • 3 reviews

They Love What they do..

published

"They seem to really love their job, and it shows in the manner they treat you, and speak to you. They seem very genuinely interested in you and what you need."

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationThe Hub, Karingal, Frankston 3199
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Great Service & Product

published

The service, style, & price. Went out of their way to meet our budget whilst offering the quality we were looking for, a very personalised experience. Could not be happier with our purchases. Cleaning service is super convenient also!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationIpswich QLD
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Ashley

AshleyPerth, WA

Absolutely wonderful shopping experience

published

Have shopped there before and like to go back to shops that have great quality and price also pleasant staff go along way, Also excellent after sales service, free ring sizing and cleaning for life

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationCockburn Central WA
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Mark M.

Mark M.Central Highlands and Goldfields, VIC

Lovely staff

published

I bought a ladies promise ring and staff were great and very friendly. I will definitely try them again soon, price was ok to, we went there again and bought another item

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationMelton
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Michelle01

Michelle01Central Queensland, QLD

  • 2 reviews
  • 1 like

Can't fault them

published

Great service, great products, friendly team, a team who wanted to help & knew what they were talking about. They always go beyond to ensure I'm happy with my purchase. All items are of very high quality!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationMackay QLD
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cathy

cathy

  • 3 reviews

Genuine

published

"I had a bad shopping experience with other Jewellers once. Staff at MH were the only people who made me feel welcome. I won't go anywhere else now." Thank you MH.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationLakehaven NSW
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Tracey

TraceyMid North Coast, NSW

  • 3 reviews
  • 1 like

Beautifully presented store and very pleasent staff

published

Nolda from the port Macquarie store was amazing, helpful and Nolda had a very good knowledge of their products.
I absolutely love my anklet which was my purchase on this day

Return Claim MadeNo
Warranty Claim MadeNo
Store LocationPort Macquarie NSW 2444

Quaint little shop

published

"quaint small store well set out" Staff where excellent and could not help me enough. Staff went above and beyond to please me. Will definitely shop in this store again

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationLiverpool
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Annie

AnnieGreater Melbourne (Outer), VIC

  • 4 reviews

Impressed with the service.

published

I was impressed the range of product but in particular the service. The quality of the products have always been excellent from a window shopping point of view but now that I have experienced a purchase I was most impressed with the ease of which the sales consultants treated us.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationCastletown Qld
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Victoria P.

Victoria P.Greater Melbourne (Outer), VIC

Fantastic service

published

Vesna from Michael Hill Jeweller in Epping Plaza was approachable, relatable and her integrity sang when she gave us her honest opinions about selecting jewellery. She asked questions about my partner and I, referred to us by our names, and paid interest. I would definitely return!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationEpping Plaza
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Page 1 of 35

Questions & Answers

Truc & Family - C.

Truc & Family - C.asked

Michael Hill

Hi, I bought a diamond ring from Micheal Hill 3 years ago, and now I want to sell it or exchange another one. So Can I do that at Micheal hill stores?

1 answer
Michael Hill
Customer S.Michael Hill

Hi,

Thank you for reaching out to us! We can do this on eligible items, but there are some conditions attached to the trade in policy. We recommend going in and having a chat to the Manager of your local store to see if possible. :)

Kind regards,
Domonique

Mathew D.

Mathew D.asked

Michael Hill

I sent my engagement ring away to get re sized, well that was 5 weeks ago and the store can’t locate my ring now... what will happen now? Will they Replace the ring? I’m so frustrated with this situation!!! The store isn’t giving me answers AT ALL.

1 answer
Michael Hill
Customer S.Michael Hill

Hi Matthew,

Thank you for reaching out to us - we are more than happy to follow this up for you to get this one back to you. Could you please email all details through to online@michaelhill.com.au so we can look into this?

Kind regards,
Domonique

Therese W

Therese Wasked

Michael Hill

Hi A few years back I brought a leather bracelet and was advised to only add Michael Hill charms to it. It was packed away when I moved and I forgot all about it until recently. I was also advised to wear it all the time as taking it off and on would wear the locking unit out. This morning I noticed the leather has frayed and when I took the bracelet off it broke. Is it possible to get it fixed? Thank you

2 answers
Tricky Niki
Tricky Niki

Hi Therese, I’m sorry to hear about your bracelet, the same happened to me with my Pandora bracelet, a Pandora store told me it can’t be repaired so I got another new one. I ordered a silver necklace from Michael Hill I wear everyday. and is still a beautiful bright silver, after 4 months and I ordered a pair silver pink zicon stone earrings. I hope you’ve resolved this. I really like Michael Hill jewellery it’s been my favourite jewellery shop since COVID 19 lock down.

Michael Hill
Customer S.Michael Hill

Hi Therese,

Thank you for reaching out to us - unfortunately as the Emma and Roe brand has now been discontinued the only thing we can advise is taking that one into your closest Michael Hill to see if there's anything that can be done to repair that one, we're so sorry!

Kind regards,
Domonique

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