Michael Hill

I had lost a pearl from a set of earrings i purchased and genalie Kelly went above and beyond to ensure i received my replacement with ease. Really appreciate all the extra effort she put in and from her manner in the store with other customers it seems this is just her way of being. Thankyou ms Kelly ! Show details

Couldn’t be more happier when I go get my jewellery cleaned and inspected by Jen at Waurn ponds Geelong. Always goes above and beyond to make sure all my jewellery is perfect. Great asset to the company. Thanks Jen. Show details ·  1

Corrupt, poor quality, worse customer service, false advertising of warrantees and care plans. Claiming that my 9 year old engagement ring is "at the end of its life" and they won't replace the lost diamond or repair the claws, despite all my 6… Read more

monthly checks being up to date and 2 other jewellers saying the ring is in sound condition and can be easily repaired.

I bought a ring online and in advance for my daughter's 21st birthday. The ring arrived and it was the smallest stone I have ever seen! Not depicted correctly online. After my daughter's birthday I tried to get a refund or exchange. It was in… Read more

the same condition as when purchased but because we were outside the 30 day return policy, they would not even consider it. Will never shop here again and now completely understand why there is no-one in the stores when I walk by.

I was served by Jamie from the Michael hill Hobart store on both occasions and her friendliness, willingness to help and customer service skills were next level. I found Jamie to be so helpful and if it wasn't for the service I received I wouldn't have made the two purchases that I did. I look forward to the next shopping experience at Michael Hill Hobart. Show details ·  1

Thank you so much Ganalie at Micheal hill’s Rockingham.She helped us with our engagement ring and went far beyond service you don’t find today .She is absolutely delightful and was very professional . She can make you laugh and made our experience perfect.We received our ring as promised .Thanks to Micheal hill to employing a store manager who’s customer service was outstanding .Sean and Hoa Show details ·  1

I had a great experience at Michael Hill. The staff were friendly, patient, and knowledgeable. They helped me find exactly what I was looking for without any pressure. The jewelry is beautiful, and the customer service was excellent. I would definitely shop here again. I would especially like to recommend Diana and Jason (the Store Manager) at… Read more ·  1

the Highpoint store. They went above and beyond to help me when I had an issue with one of my products. Their professionalism, care, and dedication made the whole process smooth and stress-free.

Diana provided outstanding customer service. She was calm, honest, patient, and genuinely cared about resolving my problem. If I could give her 10 out of 10 for customer service, I absolutely would.

I truly trust the Michael Hill Highpoint store because of its high-quality jewelry and exceptional customer service. I highly recommend this store to anyone looking for a great shopping experience.

Very disappointing experience. My Michael Hill bracelet came off twice, first at Sydney Airport, where I was incredibly lucky it was found and returned, and then again at home. Despite this, Michael Hill claimed there was no fault and refused a refund. I no longer trust the clasp and would not risk wearing the bracelet again. For jewellery at this price point, this is unacceptable. Very poor product confidence and customer service.

Terrible product and customer service** If only there was a 0 star rating, this would be more accurate rating for this terrible service and products. We purchased a $3,000 diamond ring from Michael Hill for our 25th wedding anniversary. Despite completing the required inspections, two diamonds fell out within approximately 15 months. Michael… Read more

Hill now claims the ring has been subjected to “significant wear,” even though I wore it sparingly and treated it carefully.

Their response lacked empathy, transparency and any meaningful solution. They relied on an internal jeweller’s assessment and refused to provide me with any documentation, or photos relating to their assessment. They left me feeling blamed rather than supported. I am now left with a sentimental anniversary ring that I no longer want to wear. They have now refused to repair the damage and will return it to me with no alternative solution. An extremely disappointing and distressing experience.

I will be submitting a formal complaint with Fair Trading NSW, and I urge anyone else who has had this experience to do the same. They can't keep getting away with selling such poor products, and not repair or offer alternative solutions when things go wrong.

The staff are an absolute joke. It’s like they’re robots readings from a script. If you interrupt them to try and voice how your situation is different, they say “let me finish (my script) please” and then end with a silence that loudly and emotionlessly says “go tell someone who cares”. Show details

A big thank you to Mary at Michael Hill Jewellers in Garden City for helping us choose my wedding band. Such a special purchase deserves a special experience, and Mary made it one to remember. Her friendly, thoughtful approach made choosing my ring a pleasure, and we’re very happy with our choice. Thank you, Mary, for being part of this lovely… Read more ·  1

milestone. We would happily recommend you to anyone looking for something special! Regards from Haniel and Donna.

Very disappointing experience with Michael Hill. My partner spent thousands on my engagement ring in 2021 and also purchased a care plan. At no point was he told that this particular design could only be resized to a certain point. After losing a significant amount of weight, my ring is now too large to wear safely. When I contacted Michael… Read more

Hill, I was told they cannot resize it further and was essentially advised to either try an independent jeweller or purchase a new engagement ring.

I understand that a ring cannot be modified if it risks damaging the setting, but what is disappointing is that such a significant limitation was never explained at the time of purchase. Rather than offering a meaningful solution, the response has essentially been to spend more money.When we went in store for the care plan check up we were told to see an independent jeweller and void all warranties and the care plan or wear the ring on another finger and buy a new one.

After this experience, we will be purchasing our wedding bands and any future engagement ring elsewhere. It’s incredibly disappointing to feel that customer care comes second to another sale.

Choose wisely if you shop here.

Excellent service from Nasreen at Warringah Mall. Looking for an appropriate gift for my 50th wedding anniversary, Nasreen skillfully and patiently took me through the options and eventually found exactly the right piece. Much appreciated. Show details ·  1

I had a very disappointing experience at Michael Hill at Warringah Mall when I went to return a watch that I had purchased online. As soon as I explained that I wanted a refund, both staff members took my watch to the back room and left me waiting for around 7 to 8 minutes with no explanation. They then came back and told me they couldn't process… Read more

the refund because their system was down.

To be honest, I found this explanation very difficult to believe. If the system had genuinely been down, I would have expected to be told immediately instead of having two staff members disappear into the back for several minutes before giving me that answer. The whole situation made me feel like I wasn't being given the real reason, which was extremely frustrating.

Whether the system was actually down or not, the lack of honesty, transparency and communication was unacceptable. I left feeling that my time had been wasted and that I wasn't treated with the respect every customer deserves.

I have always expected better customer service from Michael Hill, and unfortunately this experience has left me with a very negative impression.

Poor quality. I am bought a pearl ring, not even a year old and the pearl has fallen off twice. I had purchased the 10 year warranty looks like I will be using it a lot. I will never buy from here again. Waste of money and time. Show details

I purchased the cluster diamond studs from Michael Hill and one on the stones fell off. My recommendation is not to buy it as repair is expensive and it is faulty product no one buys a pair earrings from such a big store with so much reputation for… Read more

the stones to fall out. Generally Australian products are well made so you don't have to worry about missing stones. Didn't have a good experience.

I had great service at MHJ Indooroopilly, when I wanted to join my gold charms to my necklace. I wanted it done that day, so thought I'd have to do it myself. Therefore I thought maybe a nose ring or some sort of tiny lock would work. I was served by Murray who was courteous and helpful. He even offered to attach the charms then & there. I… Read more ·  1

appreciated the free offer, but didn't want to fiddle with the jump rings on the charms as I thought it would weaken them. He then suggested slipping both charms onto another slightly larger jump ring, so it would be the one attached to the necklace & he would attach it to see if it suited what I want before I committed. It was perfect and all for only the cost of the new 10kt gold jump ring - $11. I had been to another jeweller that day & it was going to cost a lot more & take 2 weeks.

Had to get 2 extra links for my watch, I just wanted the links themselves and I was going to install myself, no.. apparently they couldn't do that, they need to do it and they needed to rip me off charging me $75 for it. On top of that they took nearly a month. The customer service at liverpool was fine. I guess head office instructs the employees to rip people off... Show details

I purchased a titanium ring with eight small diamonds 16 years ago as my wedding ring. A few months ago I saw all eight diamonds were gone leaving a groove in the ring. Obviously not individually placed but just a rack which was not set… Read more

appropriately. I sent this to Michael Hill along with photos. The response was this is normal wear and tear and sorry but we are not helping. I’ve looked at their reviews and this is a familiar theme

Chadstone Michael Hill worst customer service. Went into get my jewellery cleaned and checked and they said it would take 15 mins. Went back 40mins later nothing was cleaned or checked. Worst experience don’t buy from them no after care service. Show details

I purchased a $1,400 watch from Michael Hill online. The watch arrived in a box that was significantly water damaged - to the point where the package itself must have been left outside in a torrential rainstorm - I immediately reported the issue. Michael Hill offered a replacement (but then didn't have a single watch of the same kind to replace it… Read more

with). Being a gift and on a limited timeline, I had no choice but to accept the watch as-is and purchase a new box and watch strap at my own expense. To make matters worse, MH then insultingly offered a $100 discount on a future purchase to say sorry (as if I would ever shop there ever again). Avoid at all costs, their terrible reputation is well earned and I feel like a fool for giving them a chance at all.

There is nothing wrong with the customer service at the Mackay Michael Hill store all the staff are brilliant. Purchased a diamond ring in September… Read more

2023 - cost over $5000.

One of the smaller diamonds fell out within the first year. Given that I have maintained the 6 monthly checkups it was replaced under warranty but there was a cost to repair of around $140.

December 2025 the main diamond fell out. I found the diamond and went back to the store in January with the ring and the diamond. I was honest and gave them the diamond. Had I not found the diamond, they would have had to replace it. Again, there will be a cost to repair, tba, unknown at the time of writing this review. I believe the cost should be borne by Michael Hill.

I have diamond jewelry which I wear every day, some pieces more than 20 years and none of these has ever had an issue.

I believe that the ring I purchased is inferior with the quality of the workmanship and is substandard.

Bought 10ct solid gold heart earrings for my daughter from Michael Hill Robina. I would highly recommend purchasing from this store. Amazing service, great communication, and lovely salespeople, couldn't be happier. When there was an issue with one of the earrings, they provided exceptional customer service and replaced it for me. Thank you so much! Show 3 replies