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MicroCloud
4.6 from 30 reviews · View Statistics

Reviews

4.6

30 reviews
  • Product Quality
    4.6 (16)
  • Return Claim MadeYes (0) · No (14)
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Debra

DebraGreater Melbourne (Outer), VIC

LOVE LOVE LOVE the MicroCloud Products

published

We have furnished our luxury retreats at Point Capri on the Mornington Peninsula, Victoria, with MicroCloud pillows, quilts, mattress toppers and fluffy white robes and we could not be happier. We chose them originally as they were a local company and because their products are allergy free and are fully washable, so important for a hygiene and guest comfort and safety. What we received so was so much more - fabulous and caring customer service, top quality products that deliver on all they promise and more - superior comfort and durability. Our guests have asked about our pillows, quilts and robes as they want to take the Point Capri experience home :-) We are delighted to tell them about MicroCloud. Can not recommend highly enough!

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
1 comment
MicroCloud
MicroCloud B.MicroCloud
Sheryl P.

Sheryl P.

  • 2 reviews

Wonderful love it!

published

After purchasing a foam topper (too soft)& ditching it l decided on the Microcloud king size topper & absolutely love it! Not too soft. It's just right. Cannot recommend highly enough!

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
1 comment
MicroCloud
MicroCloud B.MicroCloud
ErenM

ErenMGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 1 like
  • Verified customer

What a Wonderful Professional Company!

published

The loveliest Company (staff). They genuinely care and take great effort to ensure your sleeping/comfort needs are met. My new Bed & Base is divine! The gift package unexpected but greatly appreciated. My back greatly thanks you! :) Highly recommended.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
1 comment
MicroCloud
MicroCloud B.MicroCloud
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DeniseG

DeniseGGreater Melbourne (Outer), VIC

Amazing. Just love the mattress topper !

published

Our mattress was too firm for me. After reading reviews on the MicroCloud mattress topper I felt comfortable in ordering one. I am soooo pleased I did. It is perfect !!! Would recommend to anyone.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
1 comment
MicroCloud
MicroCloud B.MicroCloud

Hi DeniseG, an excellent result and arguably the best solution for you and many others too. We are very grateful for your review and recommendation to others. Thankyou.

Outstanding customer service

published

As I had not received notification re shipping of my quilt two weeks after ordering, I contacted MicroCloud. Tim could not have been more helpful, responding very promptly and updating me regularly (the delay was with the courier, not MicroCloud).

Incentivised ReviewNo
1 comment
MicroCloud
MicroCloud B.MicroCloud

Hi Colleen, thank you for your very positive review and we will pass this on to Tim too. Appreciate the feedback .

Sound Sleeper

Sound SleeperSydney, NSW

  • 2 reviews

Finally a decent night's sleep!

published

The fact that MicroCloud supplies the top hotels inspired me to enquire and I'm so glad I did. My thanks to co-owner Tony who, rather than seizing a quick sale, advised me to see a physio in order to investigate some back issues I was experiencing. I did see both physio and chiropractor resulting in the problems being identified. However I decided to buy a MicroCloud topper as I felt my brand new top of the range mattress just wasn't quite right and needed something additional. Thanks to my new topper I can now describe my sleeping experience in one word: BLISS. I have never had such a comfortable bed. No- two words: SHEER BLISS.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
1 comment
MicroCloud
MicroCloud B.MicroCloud
Rosemary A

Rosemary ANorth-East, TAS

  • 4 reviews
  • 2 likes
  • Verified customer

Best bedding I’ve ever had

published

I purchased a doona, mattress topper, European pillow, normal pillow, V shaped pillow and several pillow cases about 2 years ago. Yesterday a friend borrowed my doona because she had tried 4 different doonas over the last month and was not comfortable under any of them.

Today I purchased a doona for her!

1 night under the doona and she loved it as much as I do.

I live in an Aged Care Facility and all my bedding is washed and dried in a commercial laundry. Everything still looks brand new!

The service from MicroCloud is excellent too.

I would HIGHLY recommend their products and the company.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
1 comment
MicroCloud
MicroCloud B.MicroCloud
Katie

KatieSouth West, WA

  • 3 reviews

Absolutely love my mattress topper

published

Because I have suffered with back/ neck problems, I ordered a mattress topper for my bed.
I have found it so comfortable to sleep on. Took it off for couple nights, and certainly noticed the difference.
Wouldn't like to sleep anywhere without it now. It's just the best.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
1 comment
MicroCloud
MicroCloud B.MicroCloud

Hi Katie,
we are really pleased that the topper has made a significant difference and that the comfort factor has been significantly improved. Thank you for sharing your feedback .

Heather

HeatherSydney, NSW

  • Verified customer

Heavenly mattress topper and pillows!

published

There mattress topper and pillows are amazing! There were some delays with delivery and trouble with the courier as I was moving house and Microcloud were great, and timely with resolving it. I couldn’t recommend their products and their customer service enough!

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
1 comment
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Justine

JustineSydney, NSW

  • Verified customer

We love these Mattress Toppers...

published

I purchased an expensive Sealy mattress only to find it was too hard...after researching online and discovering MicroCloud (loved the fact it was hypo-allergenic and not foam which I had thought would retain body heat) decided to order the Mattress Topper. It has transformed my sleep from average to amazing...I worried the topper would not make much of a difference but it certainly did and has kept its dense yet lofty and soft shape for years.

My daughter recently upsized beds and I ordered her a MicroCloud Mattress Topper before we ordered a mattress...thats how much I love this product. I would highly recommend it to anyone who wants a "sleeping on a cloud" experience. This is everyday luxury!

Product Quality
Incentivised ReviewNo
1 comment
MicroCloud
MicroCloud B.MicroCloud

Hi Justine, thank you for your review and recommendation. We're delighted to know that our topper has made a significant improvement to your sleep comfort.

ReviewingTom

ReviewingTomHobart, TAS

  • 3 reviews
  • 1 like

I've got mixed feelings about Microcloud....

published
Product Quality
Incentivised ReviewNo
3 comments
MicroCloud
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ReviewingTom
ReviewingTom

When did you start manufacturing your mattresses in Melbourne?
My mattress label was a commercial bed manufacturer in Perth with whom I spoke. So no - I didn't receive wrong information. Do you deny ever having your beds manufactured in WA?

MicroCloud
MicroCloud B.MicroCloud

We have always and only ever manufactured here in Melbourne. Please contact us at info@microcloudbedding.com.au so we can look into this further for you.

ANNE

ANNESydney, NSW

Sleeping comfort

published

I have been customer of MicroCloud for a few years now buying Toppers, Quilt, Pillows and have been absolutely thrilled with my purchases. Family and friends staying over sleeping in my beds have been so impressed with the comfort that they have gone ahead and made purchases. A fantastic company to do business with.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
1 comment
MicroCloud
MicroCloud B.MicroCloud

Hi Anne, thank you for your review and recommendation. It's pleasing to know that you have enjoying our microCloud range for many years now. Thank you for being a loyal customer!

Donny

DonnyPerth, WA

  • 9 reviews
  • 7 likes

Great Service. Product Wasn't Suited To Me - Refunded

published

The pillow didn't suit my sleeping style and perhaps body shape and weight. I'm 6"3 and 100kg with broad shoulders and like to sleep on my tummy or side. I contacted their support team and was given a full refund. The product felt like it was great quality so may be suitable to others. The support team were friendly and helpful although their emails were down for a few days. I was given great post purchase service and support. Definitely worth buying based on other reviews and the service and quality of product I experience, I think would suit people who sleep on their back.

Product Quality
Incentivised ReviewNo
1 comment
MicroCloud
MicroCloud B.MicroCloud

Hi Donny, thank you for sharing your experience. We're sorry the pillow didn't quite suit you. However, it is pleasing to know that you found our post purchase support to be super helpful. All the best for your search for the ideal pillow.

Karen J

Karen JSydney, NSW

  • 2 reviews
  • Verified customer

Tale of 2 Pillows and a King Size Quilt

published
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
1 comment
MicroCloud
MicroCloud B.MicroCloud

Good morning Karen, thank you for your review. That's truly a terrific outcome. We designed the quilt to be lightweight and regulate temperature superbly all year round. Pleased to know your enjoying a better sleep as a result.

Per Andersen

Per AndersenSydney, NSW

  • 12 reviews
  • 14 likes

Do not use. No idea of customer service

published

I ordered from this company. Immediately got an email. Saying it would be dispatched and tracking advice sent. No email sent. I sent email asking for tracking advice. Received sms saying items sent tracking that day. After another 5 days I sent sms back saying I had not received. [name removed] cc'd me into emails into despatch manager. In one he states. Can you follow up. Customer riding me. Asking politely for tracking info as not stated is not riding you. No tracking ever sent. Items were dumped on front door step with no permission to leave ever given and one pillow missing from order.

Incentivised ReviewNo
Return Claim MadeNo
1 comment
MicroCloud
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Nat L

Nat LSydney Surrounds, NSW

  • 5 reviews

Perfect Pillow

published

We used these pillows whilst away on holiday and had to found out what they were as were so lovely to sleep on. We purchased 4 king size ones for our family. Best nights sleep ever!!

Incentivised ReviewNo
1 comment
MicroCloud
MicroCloud B.MicroCloud

Hi Nat, thank you for your review. We're very pleased to see that amazing nights sleep on holiday is now replicated every night at home.

Sharon

SharonVictoria

Amazing

published

I have been looking for a pillow for years as I have trouble sleeping
Since talking to different people and through the radio i heard about Koala beds so looked on there website Microcloud Bedding and purchased their V pillow.
Honestly I love this pillow I am having deeper night sleeps and longer .
Also the shape of the pillow not only helps me sleep better but has stopped pain I had in between my shoulder blades and neck, which at times have been extremely bad
Thank you Microcloud for producing such an amazing pillow, quality is sensational
When I am financial I will absolutely purchase a koala mattress in a box
Sharon D :)

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
1 comment
MicroCloud
MicroCloud B.MicroCloud

Great

published

Always loved med cloud pillows it arrived in one package and when opened was delighted straight away with the soft wooly like texture that nestled my head after a long day.

Product Quality
Incentivised ReviewNo
1 comment
MicroCloud
MicroCloud B.MicroCloud

Hi Mel, thank you for your review. Pleased to know you're enjoying the comfort.

Christine M

Christine M

  • 2 reviews
  • 1 like

The very best pillow ever

published

The pillows are so comfortable and retain their shape all night giving you a really good night's sleep. The service we got from microcloud was first rate and would recommend them to friends and family

Incentivised ReviewNo
Return Claim MadeNo
1 comment
MicroCloud
MicroCloud B.MicroCloud

Hi Christine, thank you for your review and recommendation. Pleased to know you're having great sleep.

Catherine

CatherineGreater Melbourne (Outer), VIC

  • 2 reviews

disappointed with the mattress topper

published

We bought the mattress topper on the 6th of December after reading the reviews. However much to our disappointment the product is not comfortable at all. It is a waste of money. We had to buy a replacement from another company after 6 weeks of used, and this product is cheaper and very comfortable.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
1 comment
Catherine
Catherine

I am glad that I have been contacted by MicroCloud and my issued has been resolved. Thank you Jonathan and Robert.

Page 1 of 2

Questions & Answers

SMC

SMCasked

Hi,
Am looking at the mattress topper. How efficient is the cooling aspect? Some of the memory foam with cooling gel indicates a 3 degree C lower temp - are the MicroCloud toppers any better? And if I am buying a queen size mattress topper, do you sell a cover for it ? If yes, what type/size is best ?

2 answers
Sound Sleeper
Sound Sleeper

I suggest you phone MicroCloud (I did) and speak to them as everybody's cooling requirements are different. (Check their website for the phone number). There is no memory foam in the MicroCloud topper just some sort of high-tech fibre. I have a queen-size bed so bought a queen-size topper. There was already a 'topper' on my new King Koil bed but it still wasn't quite right so that's why I bought a Micro-Cloud. I had already bought a brand new good quality mattress protector from FortyWinks when I bought the bed. I put it over my MicroCloud topper. Bed is now fantastic.

MicroCloud
MicroCloud B.MicroCloud

Thank you Sound Sleeper for your considerable help, we await contact from SMC via phone to have a friendly chat.

Grannycool

Grannycoolasked

Delivery time from placing order

2 answers
Nat L
Nat L

Hi there
We placed order on the 22nd April and was delivered to Central Coast NSW on the 30th April

MicroCloud
MicroCloud B.MicroCloud

Hi Grannycool, the delivery time will depend on your location. Please e-mail info@microcloudbedding.com.au for specifics.

@ Nat L - thank you for your helpful reply.

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