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MicroCloud
4.5 from 32 reviews · View Statistics
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Reviews

4.5
32 reviews
  • Product Quality
    4.4 (18)
  • Return Claim MadeYes (1) · No (15)
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deni
deniSydney, NSW
  • 4 reviews
  • 1 like

The ‘Hotel’ Pillow

published

Useless pillows. Be warned don’t waste your money - $100 on these pillows.
You’d be better of buying the best Tontine pillow you can get because that is what it compares too. Nothing more. Absolute rubbish.

Product Quality
Incentivised Review No
Return Claim MadeYes
Jule
JuleSydney Surrounds, NSW
  • 3 reviews

Incredible!

published

I purchased a new mattress a couple of months ago and unfortunately found it painfully firm. After reading quite a number of positive reviews about the Microcloud products, I decided to purchase a King size mattress topper. I am extremely happy that I decided to transform my bed from a thing of torture and broken sleep to a blissfully comfortable place to relax and drift off into the land of nod! Customer service was unbelievable..Tony and Tim arranged for my topper to be shipped express post so from purchase to receipt it was only a few days. I couldn’t recommend more highly both the product and the professional service from Microcloud. Thank you so very very much.

Product Quality
Incentivised Review No
Return Claim MadeNo
MicroCloud
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Debra
DebraGreater Melbourne (Outer), VIC

LOVE LOVE LOVE the MicroCloud Products

published

We have furnished our luxury retreats at Point Capri on the Mornington Peninsula, Victoria, with MicroCloud pillows, quilts, mattress toppers and fluffy white robes and we could not be happier. We chose them originally as they were a local company and because their products are allergy free and are fully washable, so important for a hygiene and guest comfort and safety. What we received so was so much more - fabulous and caring customer service, top quality products that deliver on all they promise and more - superior comfort and durability. Our guests have asked about our pillows, quilts and robes as they want to take the Point Capri experience home :-) We are delighted to tell them about MicroCloud. Can not recommend highly enough!

Product Quality
Incentivised Review No
Return Claim MadeNo
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Sheryl P.
Sheryl P.
  • 2 reviews

Wonderful love it!

published

After purchasing a foam topper (too soft)& ditching it l decided on the Microcloud king size topper & absolutely love it! Not too soft. It's just right. Cannot recommend highly enough!

Product Quality
Incentivised Review No
Return Claim MadeNo
MicroCloud
MicroCloud B.MicroCloud
ErenM
ErenMGreater Melbourne (Metropolitan), VIC
  • 2 reviews
  • 1 like
  • Verified

What a Wonderful Professional Company!

published

The loveliest Company (staff). They genuinely care and take great effort to ensure your sleeping/comfort needs are met. My new Bed & Base is divine! The gift package unexpected but greatly appreciated. My back greatly thanks you! :) Highly recommended.

Product Quality
Incentivised Review No
Return Claim MadeNo
MicroCloud
MicroCloud B.MicroCloud
DeniseG
DeniseGGreater Melbourne (Outer), VIC

Amazing. Just love the mattress topper !

published

Our mattress was too firm for me. After reading reviews on the MicroCloud mattress topper I felt comfortable in ordering one. I am soooo pleased I did. It is perfect !!! Would recommend to anyone.

Product Quality
Incentivised Review No
Return Claim MadeNo
MicroCloud
MicroCloud B.MicroCloud

Hi DeniseG, an excellent result and arguably the best solution for you and many others too. We are very grateful for your review and recommendation to others. Thankyou.

Outstanding customer service

published

As I had not received notification re shipping of my quilt two weeks after ordering, I contacted MicroCloud. Tim could not have been more helpful, responding very promptly and updating me regularly (the delay was with the courier, not MicroCloud).

Incentivised Review No
MicroCloud
MicroCloud B.MicroCloud

Hi Colleen, thank you for your very positive review and we will pass this on to Tim too. Appreciate the feedback .

Sound Sleeper
Sound SleeperSydney, NSW
  • 2 reviews

Finally a decent night's sleep!

published

The fact that MicroCloud supplies the top hotels inspired me to enquire and I'm so glad I did. My thanks to co-owner Tony who, rather than seizing a quick sale, advised me to see a physio in order to investigate some back issues I was experiencing. I did see both physio and chiropractor resulting in the problems being identified. However I decided to buy a MicroCloud topper as I felt my brand new top of the range mattress just wasn't quite right and needed something additional. Thanks to my new topper I can now describe my sleeping experience in one word: BLISS. I have never had such a comfortable bed. No- two words: SHEER BLISS.

Product Quality
Incentivised Review No
Return Claim MadeNo
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Rosemary A
Rosemary ANorth-East, TAS
  • 4 reviews
  • 2 likes
  • Verified

Best bedding I’ve ever had

published

I purchased a doona, mattress topper, European pillow, normal pillow, V shaped pillow and several pillow cases about 2 years ago. Yesterday a friend borrowed my doona because she had tried 4 different doonas over the last month and was not comfortable under any of them.

Today I purchased a doona for her!

1 night under the doona and she loved it as much as I do.

I live in an Aged Care Facility and all my bedding is washed and dried in a commercial laundry. Everything still looks brand new!

The service from MicroCloud is excellent too.

I would HIGHLY recommend their products and the company.

Product Quality
Incentivised Review No
Return Claim MadeNo
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Katie
KatieSouth West, WA
  • 3 reviews

Absolutely love my mattress topper

published

Because I have suffered with back/ neck problems, I ordered a mattress topper for my bed.
I have found it so comfortable to sleep on. Took it off for couple nights, and certainly noticed the difference.
Wouldn't like to sleep anywhere without it now. It's just the best.

Product Quality
Incentivised Review No
Return Claim MadeNo
MicroCloud
MicroCloud B.MicroCloud

Hi Katie,
we are really pleased that the topper has made a significant difference and that the comfort factor has been significantly improved. Thank you for sharing your feedback .

Heather
HeatherSydney, NSW
  • Verified

Heavenly mattress topper and pillows!

published

There mattress topper and pillows are amazing! There were some delays with delivery and trouble with the courier as I was moving house and Microcloud were great, and timely with resolving it. I couldn’t recommend their products and their customer service enough!

Product Quality
Incentivised Review No
Return Claim MadeNo
MicroCloud
MicroCloud B.MicroCloud
Justine
JustineSydney, NSW
  • Verified

We love these Mattress Toppers...

published

I purchased an expensive Sealy mattress only to find it was too hard...after researching online and discovering MicroCloud (loved the fact it was hypo-allergenic and not foam which I had thought would retain body heat) decided to order the Mattress Topper. It has transformed my sleep from average to amazing...I worried the topper would not make much of a difference but it certainly did and has kept its dense yet lofty and soft shape for years.

My daughter recently upsized beds and I ordered her a MicroCloud Mattress Topper before we ordered a mattress...thats how much I love this product. I would highly recommend it to anyone who wants a "sleeping on a cloud" experience. This is everyday luxury!

Product Quality
Incentivised Review No
MicroCloud
MicroCloud B.MicroCloud

Hi Justine, thank you for your review and recommendation. We're delighted to know that our topper has made a significant improvement to your sleep comfort.

ReviewingTom
ReviewingTomHobart, TAS
  • 3 reviews
  • 1 like

I've got mixed feelings about Microcloud....

published
Product Quality
Incentivised Review No
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ReviewingTom
ReviewingTom

When did you start manufacturing your mattresses in Melbourne?
My mattress label was a commercial bed manufacturer in Perth with whom I spoke. So no - I didn't receive wrong information. Do you deny ever having your beds manufactured in WA?

MicroCloud
MicroCloud B.MicroCloud

We have always and only ever manufactured here in Melbourne. Please contact us at info@microcloudbedding.com.au so we can look into this further for you.

ANNE
ANNESydney, NSW

Sleeping comfort

published

I have been customer of MicroCloud for a few years now buying Toppers, Quilt, Pillows and have been absolutely thrilled with my purchases. Family and friends staying over sleeping in my beds have been so impressed with the comfort that they have gone ahead and made purchases. A fantastic company to do business with.

Product Quality
Incentivised Review No
Return Claim MadeNo
MicroCloud
MicroCloud B.MicroCloud

Hi Anne, thank you for your review and recommendation. It's pleasing to know that you have enjoying our microCloud range for many years now. Thank you for being a loyal customer!

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Donny
DonnyPerth, WA
  • 9 reviews
  • 7 likes

Great Service. Product Wasn't Suited To Me - Refunded

published

The pillow didn't suit my sleeping style and perhaps body shape and weight. I'm 6"3 and 100kg with broad shoulders and like to sleep on my tummy or side. I contacted their support team and was given a full refund. The product felt like it was great quality so may be suitable to others. The support team were friendly and helpful although their emails were down for a few days. I was given great post purchase service and support. Definitely worth buying based on other reviews and the service and quality of product I experience, I think would suit people who sleep on their back.

Product Quality
Incentivised Review No
MicroCloud
MicroCloud B.MicroCloud

Hi Donny, thank you for sharing your experience. We're sorry the pillow didn't quite suit you. However, it is pleasing to know that you found our post purchase support to be super helpful. All the best for your search for the ideal pillow.

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Read more reviews - page 2

Questions & Answers

SMC
SMCasked

Hi,
Am looking at the mattress topper. How efficient is the cooling aspect? Some of the memory foam with cooling gel indicates a 3 degree C lower temp - are the MicroCloud toppers any better? And if I am buying a queen size mattress topper, do you sell a cover for it ? If yes, what type/size is best ?

2 answers
Sound Sleeper
Sound Sleeper

I suggest you phone MicroCloud (I did) and speak to them as everybody's cooling requirements are different. (Check their website for the phone number). There is no memory foam in the MicroCloud topper just some sort of high-tech fibre. I have a queen-size bed so bought a queen-size topper. There was already a 'topper' on my new King Koil bed but it still wasn't quite right so that's why I bought a Micro-Cloud. I had already bought a brand new good quality mattress protector from FortyWinks when I bought the bed. I put it over my MicroCloud topper. Bed is now fantastic.

MicroCloud
MicroCloud B.MicroCloud

Thank you Sound Sleeper for your considerable help, we await contact from SMC via phone to have a friendly chat.

Grannycool
Grannycoolasked

Delivery time from placing order

2 answers
Nat L
Nat L

Hi there
We placed order on the 22nd April and was delivered to Central Coast NSW on the 30th April

MicroCloud
MicroCloud B.MicroCloud

Hi Grannycool, the delivery time will depend on your location. Please e-mail info@microcloudbedding.com.au for specifics.

@ Nat L - thank you for your helpful reply.

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