Was a good unt to start with but when the hot water sytem uses $1500 of electrity i begin to wonder how they are
Chromagen is a very dodgy company beware if you are considering get a hotwater sytem through them they sighn you up and dont wish to no about you after that
Purchased in January 2018.
Very Poor Service backup
Product is ok but Chromagen service back up is poor. If you have an issue with your hot water unit on the weekend, they will charge you $275 even if its under warranty for labour and parts. Not very ethical company
Purchased in November 2020 at Chromagen Australia.
Cheap crap unit
I bought this system off Greenlogic solar over 2 years ago and the tank had a error on the system i called up the manufacturer and Greenlogic and they both want a $190 call out fee plus extra money for parts to fix the unit that should be under warranty, try avoid this unit and go for something else
Purchased in January 2019 for $1,600.00.
Fantastic unit to get us off gas.
We had this installed 2 days ago. It's a very cool looking unit and makes as much noise as your fridge, 48 decibels. The quality looks good and the plumber and sparky said that the unit is high quality and that they have never had a call out to fix one, in their experience. They also said not to worry about setting the timer as to let the thermostat regulate the compressor cycles, as to have constant hot water. Each to their own, but I'm just doing what they suggested for now. The annual running costs for the heat pump will be under half of wha...t our old gas storage used according to the 'Australian energy foundation' website. I'm pretty pleased about that. We're climate conscious, so it was a good step to make our home gas free. Natural gas is methane which, when burnt releases CO2. Also, I believe that gas prices will always rise in the future, whereas power and renewables will continue to fall. Note that if you wish to swap out an old gas storage unit, you will need a new 20 amp circuit and cable, run in from your fuse box to the unit itself. In Victoria, the Midea 170 cost us $999, with an added cost of $70 to take the old unit away. If you have an existing Electric hot water unit, your total cost for the installation and the unit will be Zero! I wish that I knew about these things years ago.
Purchased in December 2020 at Chromagen Australia for $1,068.00.
We wen without hot water for 12 days and no one showed up until Alex and moe called and said they be here tonight they showed up and fixed the problem not just great service but reall nice men who know what they are doing and I’m so happy of what they did tonight for me they deserve more than what they get as they are good at there job I’m very happy with them
And thank you again moe and Alex
Purchased in February 2017.
Service? forget it!
Installed by Builder in display home we purchased. Easy now to see why... cheap Chinese rubbish. Heat pump errored and stopped after 4 years. Rang Chromagen 4 times.. each time they would "send their electician" No Call, no visit. That was weeks ago. Its out of statutory warranty, hence out of concern. Dont waste your money. If you need to replace just get an off-peak. If you are young enough to see the savings in your lifetime..get solar.
Purchased in August 2016.
Wished we install the 300 lt the same as we had which was a excellent heat pump but only lasted 4 years. Went with the smaller one as recommended but notice our power bill went up.Sales people say it would do 4 people it would struggle. A little disappointed.
Purchased in May 2020 at Chromagen.
Don’t waste your money
published 2 years ago
This thing seriously comes up short in some very obvious design flaws that can cost you money.
Firstly, if the power goes out, even for a second, ALL presets are lost and if you don't notice this has occurred then when you do want hot water it could well be lukewarm or cold, depending on the duration before next use and/or noticing it has occurred.
Secondly, the tank insulation is pathetic, you can almost watch the degrees dropping away on the readout after your preset timer has switched off so basically you need to overheat your water
Purchased in January 2017 for $1,600.00.
Best thing that we have done
We have 2 x 170 litre systems, one for the house & one for Granny flat. Best thing we have done, never run out of water. On a 6 degree night with the grandkids staying over the water temperature got down to 41 degrees, by morning it was back up to 61 degrees. I was impressed.
Purchased in December 2019 at Chromagen.
- Verified purchase
No hot water to en-suite
The hot water service it replaced was working perfectly, lovely hot water throughout the house.
Now no hot water, none to the en-suite. No need to use the cold water tap anywhere in the house.
Purchased in July 2020 at On line.
Faulty outlet valve
My exhaust outlet value leeks far too much. It has been replaced about every 6 months. MY power bill goes up and water consumption soars. Any saving the heat pump makes is lost due to these faulty valves.
A different type of valve is required for this unit. Of course the temperature will drop when the water is flowing out over a litre an hour
Purchased in October 2015 at printz plumbing for $623.00.
Wish I'd heard about it sooner
Was contacted by the hot water company a few months ago and was put onto this new type of system and have noticed a massive difference on my latest quarterly bill. easily saved myself nearly $200 and only thing I've changed is my hot water system. work great for myself, the hubby and two teenage girls, havent run out of water once yet! wish I'd know about this years ago lol
Purchased in March 2020 at hot water co for $298.00.
Great Product, Terrific Service
We are a two person household, meets all of our needs perfectly. Water is consistently hot and there is very little noise coming from the unit. Disappointed that Bunnings sold us an 8 year old unit, but it is performing very well. Had to contact Chromagen for an initial leakage problem, but this was very quickly sorted, their service was commendable.
Purchased in April 2020 at Bunnings Warehouse for $2,069.00.
Chromagen Heat Pump Hot Water - Rubbish.
The Heat Pump part of this cylinder stopped working after approx 3 years, the cylinder rusted out after 5 years & 3 months, 3 months out of warranty. Rubbish, Don't buy!
Purchased in December 2014.
- Verified purchase
Poor Quality: Won't last long term
I purchased this unit in 2014, the system has worked well since then and is economical. Where it falls short is the build quality, at this point all exposed plastics are degraded, the top lid of the unit warped within the first few months. After 5 years all the seals are degrading and cracking, same with the top of the unit. It is still working for now but having spoken to plumbers and had a visit, the seals cannot be fixed. Dealing with Chromagen they simply sent someone out to visit who charged for the site visit (no advice from Chromagen tha...t this would occur) and their plumber blames the original installer. Hard to prove this 5 years on, especially when the seals are faded and cracked. Original installer and inspector just advise to purchase a new unit, was told earlier units had bad UV rating but doesn't help me now! Avoid and pay a bit more for a better unit.
Purchased in October 2014 at Infinite Energy for $1,999.00.
Gift horse / mouth
This hot water heater came as a nice gift from the government.
The heater services 3 adults in an off grid environment for 8 months of the year. The other 4 months I run a parallel instantaneous lpg gas heater (winter).
The 250 rheem electric it replaced for us used 12 kwh per day. The Midea uses 6 kwh on eccon and 6-8 on hybrid. The saving on power is not important to us during summer, however on the shoulder months when energy generation is limited it makes a significant difference. also saving money as not using lpg. This heater is an eff...
Purchased in August 2017 at Chromagen Australia.
- Verified purchase
Glad I made the switch to a hot water heat pump
After much contemplation and research I decided to install a Midea 170L hot water heat pump for a household of two adults. (Replaced a leaking 130L electric heater)
Installed in December 2019 and have seen a 40% reduction in electricity usage through the Energy Australia app. The unit is set to heat to 60deg C to heat on the inbuilt timer from 12noon -5pm.
The temperature of the water held in the tank gradually decreases over the day till the next heating cycle. The true test will be in winter when the ambient temperature drops drastically ove...
Purchased in December 2019 at Harvest Hot Water Canberra for $2,500.00.
Questions & Answers
Hi. I will be absent from home for five months.
What is the best way to turn off the unit? Does it need to be drained? We live in a tropical climate.
Where is the heat pump manufactured and what are the running costs for 4 people households
They are made in China. The 170ltr unit will not do enough hot water for 4 people, its suitable for 2. You will need to go for the 280 ltr unit for your needs. As to savings, you will save money....how much depends on what you currently use for hot water and who you buy your electricity from. We save around $40 per month at least
I have a problem with air in the heat pump. When hot water is turned on we get a lot of pressure from air
with spits and spurts for a minute or so. I don't believe it is a fault with the pump. I am after some help to fix the problem. I have followed the maintenance procedure in your guide and purged the tank - but did no good. The system was installed October 2019 so I don't think it is the anode. We did have air in the cold water lines as well but this has cleared up now. Can you help please. Ray Hart WA.
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