Installed by Builder in display home we purchased. Easy now to see why... cheap Chinese rubbish. Heat pump errored and stopped after 4 years. Rang Chromagen 4 times.. each time they would "send their electician" No Call, no visit. That was weeks ago. Its out of statutory warranty, hence out of concern. Dont waste your money. If you need to replace just get an off-peak. If you are young enough to see the savings in your lifetime..get solar.

Bought a Midea heat pump 170 2 years ago and know the screen is faded I can’t read anything and the hot water is leaking from the front, wish I spent the extra money to get a better product

Wished we install the 300 lt the same as we had which was a excellent heat pump but only lasted 4 years. Went with the smaller one as recommended but notice our power bill went up.Sales people say it would do 4 people it would struggle. A little disappointed.

published 2 years ago
This thing seriously comes up short in some very obvious design flaws that can cost you money.

Firstly, if the power goes out, even for a second, ALL presets are lost and if you don't notice this has occurred then when you do want hot water it could well be lukewarm or cold, depending on the duration before next use and/or noticing it has occurred.

Secondly, the tank insulation is pathetic, you can almost watch the degrees dropping away on the readout after your preset timer has switched off so basically you need to overheat your water

We have 2 x 170 litre systems, one for the house & one for Granny flat. Best thing we have done, never run out of water. On a 6 degree night with the grandkids staying over the water temperature got down to 41 degrees, by morning it was back up to 61 degrees. I was impressed.

The hot water service it replaced was working perfectly, lovely hot water throughout the house.
Now no hot water, none to the en-suite. No need to use the cold water tap anywhere in the house.

My exhaust outlet value leeks far too much. It has been replaced about every 6 months. MY power bill goes up and water consumption soars. Any saving the heat pump makes is lost due to these faulty valves.
A different type of valve is required for this unit. Of course the temperature will drop when the water is flowing out over a litre an hour

Was contacted by the hot water company a few months ago and was put onto this new type of system and have noticed a massive difference on my latest quarterly bill. easily saved myself nearly $200 and only thing I've changed is my hot water system. work great for myself, the hubby and two teenage girls, havent run out of water once yet! wish I'd know about this years ago lol

We are a two person household, meets all of our needs perfectly. Water is consistently hot and there is very little noise coming from the unit. Disappointed that Bunnings sold us an 8 year old unit, but it is performing very well. Had to contact Chromagen for an initial leakage problem, but this was very quickly sorted, their service was commendable.

The Heat Pump part of this cylinder stopped working after approx 3 years, the cylinder rusted out after 5 years & 3 months, 3 months out of warranty. Rubbish, Don't buy!

Splutters when first turned on hedge called a few times awaiting for some one to come and look at it other than that very efficient heating system nice hot water

i bought it new and performed well for the first few months had the unit replaced after a constant whine up to 70 BD in the first 3 years . they replaced a new unit under warranty .

Bought May 2019 with some rebate, it cost $799. Replaced Rheem 325 heat pump that was unreliable. Really energy efficient during warm months and serviceable during cold months. So far a definite pass mark.

The unit is brilliant and the water is always hot and plentiful, even when we have guests staying. We have also noticed a big reduction in our electricity bill which is a great bonus.

I had one put in at my retirement home. 7 month ago. very happy, thank you!
my electricity bill net down a bit, every dollar helps, especially on a pension.

We have been using the 170L heat pump over 6 months. It easily meets our daily hot water usage (2 adults with 1 child, 2 showers a day for adults and 1 shower for child, plus kitchen and laundry, and occasionally having 1-2 guests ). Never failed to deliver continuous hot water so far. Have not touched control pad since installation and was told the newer models do not have the 'reset after blackout' issues any more. The price seemed to be dramatically cheaper than some of the top rankers on the heat-pump review page, so I reckon it is offering wonderful value.

It's really a good unit 170litres Midea, the only thing is when there's a power cut have to reset temp in middle of night for water otherwise cold shower in morning, and have to reset clock on unit like you do on microwave when power comes on.