Service? forget it!
Installed by Builder in display home we purchased. Easy now to see why... cheap Chinese rubbish. Heat pump errored and stopped after 4 years. Rang Chromagen 4 times.. each time they would "send their electician" No Call, no visit. That was weeks ago. Its out of statutory warranty, hence out of concern. Dont waste your money. If you need to replace just get an off-peak. If you are young enough to see the savings in your lifetime..get solar.
Purchased in August 2016.
Bought a Midea heat pump 170 2 years ago and know the screen is faded I can’t read anything and the hot water is leaking from the front, wish I spent the extra money to get a better product
Purchased in March 2018 for A$1,900.00.
Wished we install the 300 lt the same as we had which was a excellent heat pump but only lasted 4 years. Went with the smaller one as recommended but notice our power bill went up.Sales people say it would do 4 people it would struggle. A little disappointed.
Purchased in May 2020 at Chromagen.
Don’t waste your money
published 2 years ago
This thing seriously comes up short in some very obvious design flaws that can cost you money.
Firstly, if the power goes out, even for a second, ALL presets are lost and if you don't notice this has occurred then when you do want hot water it could well be lukewarm or cold, depending on the duration before next use and/or noticing it has occurred.
Secondly, the tank insulation is pathetic, you can almost watch the degrees dropping away on the readout after your preset timer has switched off so basically you need to overheat your water
Purchased in January 2017 for A$1,600.00.
Best thing that we have done
We have 2 x 170 litre systems, one for the house & one for Granny flat. Best thing we have done, never run out of water. On a 6 degree night with the grandkids staying over the water temperature got down to 41 degrees, by morning it was back up to 61 degrees. I was impressed.
- Verified purchase
No hot water to en-suite
The hot water service it replaced was working perfectly, lovely hot water throughout the house.
Now no hot water, none to the en-suite. No need to use the cold water tap anywhere in the house.
Purchased in July 2020 at On line.
Faulty outlet valve
My exhaust outlet value leeks far too much. It has been replaced about every 6 months. MY power bill goes up and water consumption soars. Any saving the heat pump makes is lost due to these faulty valves.
A different type of valve is required for this unit. Of course the temperature will drop when the water is flowing out over a litre an hour
Purchased in October 2015 at printz plumbing for A$623.00.
Wish I'd heard about it sooner
Was contacted by the hot water company a few months ago and was put onto this new type of system and have noticed a massive difference on my latest quarterly bill. easily saved myself nearly $200 and only thing I've changed is my hot water system. work great for myself, the hubby and two teenage girls, havent run out of water once yet! wish I'd know about this years ago lol
Purchased in March 2020 at hot water co for A$298.00.
Great Product, Terrific Service
We are a two person household, meets all of our needs perfectly. Water is consistently hot and there is very little noise coming from the unit. Disappointed that Bunnings sold us an 8 year old unit, but it is performing very well. Had to contact Chromagen for an initial leakage problem, but this was very quickly sorted, their service was commendable.
Chromagen Heat Pump Hot Water - Rubbish.
The Heat Pump part of this cylinder stopped working after approx 3 years, the cylinder rusted out after 5 years & 3 months, 3 months out of warranty. Rubbish, Don't buy!
Purchased in December 2014.
- Verified purchase
Poor Quality: Won't last long term
I purchased this unit in 2014, the system has worked well since then and is economical. Where it falls short is the build quality, at this point all exposed plastics are degraded, the top lid of the unit warped within the first few months. After 5 years all the seals are degrading and cracking, same with the top of the unit. It is still working for now but having spoken to plumbers and had a visit, the seals cannot be fixed. Dealing with Chromagen they simply sent someone out to visit who charged for the site visit (no advice from Chromagen tha...t this would occur) and their plumber blames the original installer. Hard to prove this 5 years on, especially when the seals are faded and cracked. Original installer and inspector just advise to purchase a new unit, was told earlier units had bad UV rating but doesn't help me now! Avoid and pay a bit more for a better unit.
Gift horse / mouth
This hot water heater came as a nice gift from the government.
The heater services 3 adults in an off grid environment for 8 months of the year. The other 4 months I run a parallel instantaneous lpg gas heater (winter).
The 250 rheem electric it replaced for us used 12 kwh per day. The Midea uses 6 kwh on eccon and 6-8 on hybrid. The saving on power is not important to us during summer, however on the shoulder months when energy generation is limited it makes a significant difference. also saving money as not using lpg. This heater is an eff...
- Verified purchase
Glad I made the switch to a hot water heat pump
After much contemplation and research I decided to install a Midea 170L hot water heat pump for a household of two adults. (Replaced a leaking 130L electric heater)
Installed in December 2019 and have seen a 40% reduction in electricity usage through the Energy Australia app. The unit is set to heat to 60deg C to heat on the inbuilt timer from 12noon -5pm.
The temperature of the water held in the tank gradually decreases over the day till the next heating cycle. The true test will be in winter when the ambient temperature drops drastically ove...
Purchased in December 2019 at Harvest Hot Water Canberra for A$2,500.00.
Splutters when first turned on hedge called a few times awaiting for some one to come and look at it other than that very efficient heating system nice hot water
Purchased in March 2019 for A$99.00.
i bought it new and performed well for the first few months had the unit replaced after a constant whine up to 70 BD in the first 3 years . they replaced a new unit under warranty .
Purchased in December 2017 for A$1,600.00.
Good hot water service.
Bought May 2019 with some rebate, it cost $799. Replaced Rheem 325 heat pump that was unreliable. Really energy efficient during warm months and serviceable during cold months. So far a definite pass mark.
Purchased in May 2018 for A$799.00.
Savings on power bill
The unit is brilliant and the water is always hot and plentiful, even when we have guests staying. We have also noticed a big reduction in our electricity bill which is a great bonus.
Purchased in April 2018.
The reviewer stated that an incentive was offered for this review
- Verified purchase
Very happy, thank you!
I had one put in at my retirement home. 7 month ago. very happy, thank you!
my electricity bill net down a bit, every dollar helps, especially on a pension.
very capable product
We have been using the 170L heat pump over 6 months. It easily meets our daily hot water usage (2 adults with 1 child, 2 showers a day for adults and 1 shower for child, plus kitchen and laundry, and occasionally having 1-2 guests ). Never failed to deliver continuous hot water so far. Have not touched control pad since installation and was told the newer models do not have the 'reset after blackout' issues any more. The price seemed to be dramatically cheaper than some of the top rankers on the heat-pump review page, so I reckon it is offering wonderful value.
wonderful unit, for 3 people
It's really a good unit 170litres Midea, the only thing is when there's a power cut have to reset temp in middle of night for water otherwise cold shower in morning, and have to reset clock on unit like you do on microwave when power comes on.
Purchased in February 2019 for A$499.00.
Questions & Answers
Warranty on unit/heat pump? Does off peak night rate sufficient to keep the unit hot...what is the thermostat set at? Thanks
Hi, I’m considering installing the 170L heat pump unit and wanted to understand if the heat pump requires electricity to heat up the water?
Yes, the unit requires electrickery to run the compressor.
Think of this unit as a heat exchange unit.
It takes the heat from outside the unit and transfers it to the water in the tank.
So if it is cold outside then the unit is less effective as there is less heat to transfer.
They are generally cheaper to run than a normal unit though.
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