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Not built for Australian Environment
Very poor quality plastic all round.
The plastic over the control panel panel begins fading in weeks and attached it what it looks like after two years. $120 to get the part to replace it yourself.
Under an awning and facing west with tree coverage as well. Wont last and have seen other reviews the same.
Purchased in May 2018 at Chromagen.
Had a problem with no hot water after install of Chromagen 170 heat pump. Called the office on sat arvo and left message. Within an hour Kelly returned my call and organised for Andrew to come around , he was here within an hour and fixed the problem , great response on a sat arvo.
Purchased in July 2021.
Not great in the outdoors
If you’re planning to get one of these free hot water systems from the Victorian government, may I suggest having it installed somewhere that is out of the weather. The screen on my father in law’s unit started to become cloudy within 6 months. After a while the screen window become very brittle. Now moisture gets into the area between the clear window and buttons. Warranty does not cover this after 12 months of install. Customer Care told me that my father in law should have brought it to their attention earlier. The Customer Care assistant t...hat I spoke to at Chromogen was not overly helpful unfortunately. They screen window will cost about $130 to replace out of warranty. Customer care offered me 10% off when I told them that my father in law could not afford that. I would not recommend this system unless it is in a well covered location, out of sun and rain.
Purchased in January 2019.
Do not buy chromagen ever or a heat pump from any company. Standard electric
Plumber in Brisbane, heat pumps have too many parts that can break. People selling Chromagen are scammers they know the tanks are rubbish. Is money more important than being a good person? A chromagen tanks do not last long.
BUYER BEWARE - DO YOUR RESEARCH
I did what was recommended and arranged for a service call at the five year mark for the anodes to be replaced on our Midea Heat Pump. The authorised service guy in Perth came out and said the anodes are stuck in place and he cannot remove them. He said he has been in touch with the manufacturer, Chromagen Australia and they haven’t responded other than it is now out of warranty for any parts that may be faulty etc. It's ridiculous when the unit cannot be serviced because parts are stuck through no fault of the customer and the manufacturer tak...es no responsibility. They have offered to sell me a new Heat Pump when this one is just out of warranty - no thanks. What you save on electric after just over just 5-years use doesn't warrant the upgrade to a heat pump. Maybe watch this video https://www.google.com/search?q=chromagen+anode&source=lmns&tbm=vid&bih=782&biw=412&client=ms-android-samsung-ss&prmd=sinv&hl=en-GB&sa=X&ved=2ahUKEwjAutT63J3xAhUaGnIKHSkaAQcQ_AUoBHoECAAQBw#fpstate=ive&vld=cid:670d36a9,vid:X2--CwLUxhk,st:0 and then compare the reviews with EvoHeat Evo270 before purchasing.
Purchased in February 2016.
Just copes with 3/ 4 showers day if quick and one lot of dishes .. if Power goes out you have to reset it , had mine just on two years and now I have to keep manually setting to heat water ,it will cost me travel tine plus parts and labour costs. Not happy as i live130 ks away from nearest service centre.
If there was zero star I would give zero. It died in 6yrs.Had issue when it was a year old. Will not recommend this product. I had to spend $4938 to put a new one. Very disappointed, the company doesn't wanna know about it. Called them few times.
A great power saver
We have had our Midea operating for a year now The installers were great, took away the old unit and all the packaging. Any issues later were quickly dealt with. Unit ran quietly and smoothly with adequate hot water for our needs, couldn't be happier with the product
noisy, sucks power like crazy, fan almost constantly running. leaking water worried about my power bill now
noisy, sucks power like crazy, leaks water, fan always on. big and bulky. only bonus it looks good. doubt its saving me money like we were told. wish i stayed with my old heater
Purchased in February 2021 for $700.00.
The noise from the pump is driving me crazy!
I wish I had stuck with my old hot water service! Now that the weather is cooler the pump is going a lot and I find the noise annoying. Is anyone else finding this?
Purchased in July 2020.
This thing is terrible!!
We're a family of 5 and after 3 short shower its empty and takes 3-5hrs to get back to temp. After the install they left all the rubbish and the old hot water units which have holes in them and are unuseable. When we tried to contact product support they gave us the run around and would not answer our phone calls or emails.
Purchased in August 2020 for $900.00.
Installed by cowboys
Does not meet electrical standards information from electrical inspector.
RCD not installed. Isolator underrated only 20A units use 29.5A.Tried to contact company no response. Rang 4 times gave up finally gave up.
Purchased in March 2021 at Chromagen Australia for $200.00.
Was a good unt to start with but when the hot water sytem uses $1500 of electrity i begin to wonder how they are
Chromagen is a very dodgy company beware if you are considering get a hotwater sytem through them they sighn you up and dont wish to no about you after that
Purchased in January 2018.
Very Poor Service backup
Product is ok but Chromagen service back up is poor. If you have an issue with your hot water unit on the weekend, they will charge you $275 even if its under warranty for labour and parts. Not very ethical company
Purchased in November 2020 at Chromagen Australia.
Cheap crap unit
I bought this system off Greenlogic solar over 2 years ago and the tank had a error on the system i called up the manufacturer and Greenlogic and they both want a $190 call out fee plus extra money for parts to fix the unit that should be under warranty, try avoid this unit and go for something else
Purchased in January 2019 for $1,600.00.
Questions & Answers
Hi, has anyone else had an issue with the plastic on the screen of the control panel. Thin plastic, just a few years in and it totally broke and exposed the buttons to the weather. I thought it was like a protective film. What quality product would use thin film plastic ?? its got less protection than my TV remote
I have just had a Chromagen 170 litre installed. Would not heat on economy (3days of cold water). Changed unit to hybrid mode I now at least get some hot water. Not much. Compressor runs all the time. Has not heated up to set temperature 60 deg (mostly in the 40's range). The unit has only been installed for 7 days and I am not receiving any assistance only excuses. Not good enough Chromagen.
Not good ,i only ever use hybrid mine playing up setting correct on time but suits it self at what time it comes on No service from Chromagen Australia, i rang they said some one call me but now they have No one in my area
I always recommend electric hot water unit simple design, no compressors, computer less things that can break. If its still under warranty or just after and they aren't fixing the issue call your government department that looks after consumers. They can help. Make sure you always email and keep all records.
Hi, Is the Chromagen 170L Midea able to be converted to solar ? regards John
I have no idea
The unit itself does not specifically have connection points to connect to a solar hot water panel, however these units do work extremely well with solar power. These units come with inbuilt timers that can be used to set the times the unit will operate, so they can be tied in with solar power generating periods.
Get an answer from our members and Chromagen representatives
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