Had an issue with cord not retracting. Contacted Miele service. It took them 2 weeks to respond initially basically asking same questions that was already answered in the first correspondence. Now after 4 weeks I am still waiting for them to respond.

Our bagless CX1 vacuum broke 1 year after we purchased it. We submitted a warranty claim through AppliancesOnline, where we bought it, who contacted Miele on our behalf. Miele still has not replied to them, so AO can't do anything.

We contacted Miele ourselves, and were told to wait 10-12 business days (that's 2-3 weeks) for a reply. It is ridiculous that this brand tries to portray itself as high quality. We will never again buy another Miele appliance.

Do yourself a favour, do not buy this or any other Miele vacuum cleaner. The plastic dust caniste broke on ours, and Miele is now quoting us $216 to send us a replacement. This is literally just a bunch of plastic---there are no electronics or mechanics there. And they want us to pay a third of the price of the whole machine for this stupid plastic canister.

Do yourself a favour and buy a different brand. The top quality ones have lifetime warranties, and will end up costing you much less than a Miele in the long run!

Bought/changed over to the Miele Blizzard CX1 Excellence and glad we did after having a Dyson Cinetic Big Ball vacuum for a few months which lacked decent suction, had to go over the same area 3,4 times to pick up items.

Wish we got the Miele Blizzard from the start. Awesome vacuum no issues very good suction and features. Noticed after a while during the warranty period that the handle and extendable tube plastic parts had cracked/split under normal use and affected the suction performance.

Contacted emailed Mile spare parts advised of situation with pictures and receipt and without any questions or issues sent out the parts without the delay. Awesome after sales support and recommend Mile vacuums.

Great vacuum. After asking friends what vacuum they had and hearing Miele Often, I thought I’d look in to them.
I picked this one after looking up best vacuum for long hair. I was sick of cutting the hair out of my old vacuums roller head.
I use this on tiles, low pile wool and high pile rugs and it’s amazing.
It has soft floor setting and hard floor setting.
4 power levels again for hard flooring, carpets, rugs, furnishings ( great for prams and car seats).
Super easy emptying feature, one button no touch. I hated having to get my fingers dirty with my old Hoover.
An 11mtr cord, still can’t reach the whole house obviously but a lot more than I’ve seen on other vacuums.
Nice sleek look too.
HIGHLY RECOMMEND

I use this vacuum on floorboards, tiles and carpet. It performs really well on all surfaces. I generally use it on the second lowest suction because it's really strong. On carpet I have to use the lowest suction, it's really strong. Glides really smoothly. Long cable. It is pretty heavy but worth it because of its performance. Looks sharp and cool. Has all the handy accessories. Cost me $470 from Bing Lee. Much better than my previous wertheim which only lasted 3 years and cost me $400.

The machine is super quiet and I found the suction to be great for both carpets and tiles. The wheels make it easy to maneovre around the house, however, it's pretty heavy so might not be suitable if you plan to lugg it up and down stairs regularly. The clip for the dust bin is a little finnicky but I haven't found this to be an issue so long as I take a second extra to close it properly. Overall happy with my purchase and would recommend.

When it works it works well....but...it is marketed as a dog and cat machine but the turbo head brush is a pain. It is so hard to clean fur out - scissors are your only option! My first turbo head lasted less than six months before it stopped turning and the replacement has just stopped turning after 5 months! I really expected better. The engineering on the turbo head is appalling.

Great hoover overall-quiet, good suction, haven’t had problems with turbo brush like some other reviewers here
BUT
it smells of dogs hair a lot! Only bought it October 2019 and washed filter 3 times - every time it dries the smell goes a bit for the first time and returns almost instantly. Any tips on how to get rid of it? Or where can I get a replacement of the filter?

I purchased my CX1 blizzard cat and dog two years ago. I am now about to throw the machine out, my second Turbo Teq 305-3 has clogged up and wont spin. I clean it as per instructions. not worth buying another head for $179. Expected more from Miele

Unfortunately spare parts aren`t easy to obtain and the powerhead does last long clearing dog hair.
Wouldn`t recommend this at all!!
Had it 12 months and the dust container is broken and now having trouble getting another.

Designers need to think of their target market - eg people who do housework. In a large country house with high ceilings, various floor coverings and a dusty environment the ridiculously short hose makes for very hard work and does not reach high enough, the tools are very heavy and clumsy and the fixed dusting brush all but useless. The crevice tool should be longer, and the wretched thing keeps tripping on its own electrical cord. The machine itself is excellent!

This machine has been a nightmare. It is constructed from cheap plastic parts that do not stand the test of time. The plastic handle and adjustable stem have become defective after one year of use. The power nozzle makes a terrible rumble and was not effective in the slightest. The plastic filters are flimsy, with one of them no longer secure. Worst of all, the rubber gasket designed to contain the vacuumed contents leaks. The only part that has not yet failed on this machine is the motor. Even the cord retractor is faulty. Do not purchase a Miele bagless machine. You will be disappointed beyond measure.

I don't understand why it cost so much with such mediocre performance.
everything is so average compare to other cheaper brands,
its said for "Multi Floor" but bad for carpets, any vacuums with a motorhead cleans better.
and btw the clip for the dust bin doesn't work well, some times it just won't lock.