Even after regular cleaning the plastic ends on the roller brush seams to melt and collapse. That’s the second time this happened. Not happy.
No good for owner with a dog .

After trying to get through via the 1300 line for which there is NO direction re: Warranty issues I managed to get through to a very helpful Genevieve then finally to Russ in spare parts working from home.
My telescopic wand was free moving and would not lock in position anymore after less than 1 year in use (use 1/week and approx. 47 usages from new).
Russ was most accomodating and managed to get a new wand out to me in several days. No hastle whatsoever and surprise of surprise - NO cost.
Sterling service Russ and thanks.

The Vaccum itself is pretty good, plenty of suck and filters are good.

The power head is a real pain though, probably ok if you have short hair animals but it can’t cope with our Malamutes fur. It gets clogged after about a couple minutes at best and because there is no easy way to remove it you either have to sit there pulling out the caught up fur.

The bagless container is also rather small and requires frequent emptying, although not a huge issue my old bagless dyson has about 3x the capacity

Overall its an good vaccum but not if you have long hair or thicker animals

Last week while replacing my Miele washing machine l happened to see this Vacuum while initially intrigued as it was bagless, l had previously bought the Miele C3 cat and dog and it had served me well. Jake from the Miele service centre in Adelaide demonstrated it and as l only have timber flooring now, he said that this model would suit me fine. So impressed with it as l have 2 Shetland Sheepdogs and one of my boys is doing a summer drop so massive amount of fur coming out of him and the vacuum’s suction is great so all fur gone for now and love the bagless feature so easy to use.

Used on carpet, wooden floor and tiles. Works great and is fairly quiet. Love how easy it is to access attachments, comfort handle great and as I'm tall extra length perfect. Easy to move around, very handy having a place to attach telescopic tube. Very easy to empty dust compartment it's clip does look flimsy but time will tell if it holds up. Extra long cord great. Miele's done it again top product.

Living in rural Australia, I bought this expensive vacuum, after years of buying cheaper ones, expecting it to give many years of service. It was great to start with, but 2 weeks after the warranty expired (2 years), the suction dropped dramatically despite many attempts to clean the filters. The nearest Miele service man is 3 hours away and there is no local vacuum cleaner repairman so I am, once again, left having to purchase yet another vacuum cleaner. Very disappointed with Miele.

Had an issue with cord not retracting. Contacted Miele service. It took them 2 weeks to respond initially basically asking same questions that was already answered in the first correspondence. Now after 4 weeks I am still waiting for them to respond.

Our bagless CX1 vacuum broke 1 year after we purchased it. We submitted a warranty claim through AppliancesOnline, where we bought it, who contacted Miele on our behalf. Miele still has not replied to them, so AO can't do anything.

We contacted Miele ourselves, and were told to wait 10-12 business days (that's 2-3 weeks) for a reply. It is ridiculous that this brand tries to portray itself as high quality. We will never again buy another Miele appliance.

Do yourself a favour, do not buy this or any other Miele vacuum cleaner. The plastic dust caniste broke on ours, and Miele is now quoting us $216 to send us a replacement. This is literally just a bunch of plastic---there are no electronics or mechanics there. And they want us to pay a third of the price of the whole machine for this stupid plastic canister.

Do yourself a favour and buy a different brand. The top quality ones have lifetime warranties, and will end up costing you much less than a Miele in the long run!

Bought/changed over to the Miele Blizzard CX1 Excellence and glad we did after having a Dyson Cinetic Big Ball vacuum for a few months which lacked decent suction, had to go over the same area 3,4 times to pick up items.

Wish we got the Miele Blizzard from the start. Awesome vacuum no issues very good suction and features. Noticed after a while during the warranty period that the handle and extendable tube plastic parts had cracked/split under normal use and affected the suction performance.

Contacted emailed Mile spare parts advised of situation with pictures and receipt and without any questions or issues sent out the parts without the delay. Awesome after sales support and recommend Mile vacuums.

Great vacuum. After asking friends what vacuum they had and hearing Miele Often, I thought I’d look in to them.
I picked this one after looking up best vacuum for long hair. I was sick of cutting the hair out of my old vacuums roller head.
I use this on tiles, low pile wool and high pile rugs and it’s amazing.
It has soft floor setting and hard floor setting.
4 power levels again for hard flooring, carpets, rugs, furnishings ( great for prams and car seats).
Super easy emptying feature, one button no touch. I hated having to get my fingers dirty with my old Hoover.
An 11mtr cord, still can’t reach the whole house obviously but a lot more than I’ve seen on other vacuums.
Nice sleek look too.
HIGHLY RECOMMEND

I use this vacuum on floorboards, tiles and carpet. It performs really well on all surfaces. I generally use it on the second lowest suction because it's really strong. On carpet I have to use the lowest suction, it's really strong. Glides really smoothly. Long cable. It is pretty heavy but worth it because of its performance. Looks sharp and cool. Has all the handy accessories. Cost me $470 from Bing Lee. Much better than my previous wertheim which only lasted 3 years and cost me $400.

The machine is super quiet and I found the suction to be great for both carpets and tiles. The wheels make it easy to maneovre around the house, however, it's pretty heavy so might not be suitable if you plan to lugg it up and down stairs regularly. The clip for the dust bin is a little finnicky but I haven't found this to be an issue so long as I take a second extra to close it properly. Overall happy with my purchase and would recommend.

When it works it works well....but...it is marketed as a dog and cat machine but the turbo head brush is a pain. It is so hard to clean fur out - scissors are your only option! My first turbo head lasted less than six months before it stopped turning and the replacement has just stopped turning after 5 months! I really expected better. The engineering on the turbo head is appalling.

Great hoover overall-quiet, good suction, haven’t had problems with turbo brush like some other reviewers here
BUT
it smells of dogs hair a lot! Only bought it October 2019 and washed filter 3 times - every time it dries the smell goes a bit for the first time and returns almost instantly. Any tips on how to get rid of it? Or where can I get a replacement of the filter?