Reviewer Photos & Videos
Miele service is terrible
Had an issue with cord not retracting. Contacted Miele service. It took them 2 weeks to respond initially basically asking same questions that was already answered in the first correspondence. Now after 4 weeks I am still waiting for them to respond.
Purchased in September 2019.
Non-existent customer service and repairs
Our bagless CX1 vacuum broke 1 year after we purchased it. We submitted a warranty claim through AppliancesOnline, where we bought it, who contacted Miele on our behalf. Miele still has not replied to them, so AO can't do anything.
We contacted Miele ourselves, and were told to wait 10-12 business days (that's 2-3 weeks) for a reply. It is ridiculous that this brand tries to portray itself as high quality. We will never again buy another Miele appliance.
Terrible quality and price of repair
Do yourself a favour, do not buy this or any other Miele vacuum cleaner. The plastic dust caniste broke on ours, and Miele is now quoting us $216 to send us a replacement. This is literally just a bunch of plastic---there are no electronics or mechanics there. And they want us to pay a third of the price of the whole machine for this stupid plastic canister.
Do yourself a favour and buy a different brand. The top quality ones have lifetime warranties, and will end up costing you much less than a Miele in the long run!
Great vacuum & after sales service
Bought/changed over to the Miele Blizzard CX1 Excellence and glad we did after having a Dyson Cinetic Big Ball vacuum for a few months which lacked decent suction, had to go over the same area 3,4 times to pick up items.
Wish we got the Miele Blizzard from the start. Awesome vacuum no issues very good suction and features. Noticed after a while during the warranty period that the handle and extendable tube plastic parts had cracked/split under normal use and affected the suction performance.
Contacted emailed Mile spare parts advised of situation with pictures and receipt and without any questions or issues sent out the parts without the delay. Awesome after sales support and recommend Mile vacuums.
Amazing powerful, easy to use, easy to empty
Great vacuum. After asking friends what vacuum they had and hearing Miele Often, I thought I’d look in to them.
I picked this one after looking up best vacuum for long hair. I was sick of cutting the hair out of my old vacuums roller head.
I use this on tiles, low pile wool and high pile rugs and it’s amazing.
It has soft floor setting and hard floor setting.
4 power levels again for hard flooring, carpets, rugs, furnishings ( great for prams and car seats).
Super easy emptying feature, one button no touch. I hated having to get my fingers dirty with my old Hoover.
An 11mtr cord, still can’t reach the whole house obviously but a lot more than I’ve seen on other vacuums.
Nice sleek look too.
Wow this is, hands down the BEST vacuum I’ve owned.
I have Karndean tiles, ceramic tiles, jarrah floorboards and floor rugs to clean at my place. This is a dream machine. We foster dogs (but usually sweep daily rather than vacuum daily to save cleaning so many dog hairs out of the machine and don’t allow them on rugs). Perfectly balanced but light to pull around. Everything is as it should be. I’ve owned Bosch, Volta, Kmart brand and other mid range pull vacuums. This is my first ever Miele product and I’m impressed. It by far, out does any other I’ve ever used. Easy to clean, the cord is long ...enough, the wand is the right height and adjustable and the hose is long enough. I’m repaying the favour because I purchased it from HN on sale ($350) over 12 months ago based on Australia’s reviews on this site. The people have spoken. This is truely a great product. Well done Miele.
Multiple Turboteq brush failures
Wooden & Carpet flooring, One Dog and a useless vacuum head on the CX1 Cat & Dog.
It may have powerful suction, but it's only as good as it's weakest point, the Turboteq brush head.
The first Turbo head failed with a burning smell on first use of the new vacuum, after driving to the service center to get a replacement, the second Turbo head failed after three uses.
Frustrated I dismantled the unit to find the issue:
The metal shaft ends of the Turboteq's brush run on ABS plastic rather than a roller bearing or even a cheap brass bush. The ends ...
High suction, powerful vacuum
I use this vacuum on floorboards, tiles and carpet. It performs really well on all surfaces. I generally use it on the second lowest suction because it's really strong. On carpet I have to use the lowest suction, it's really strong. Glides really smoothly. Long cable. It is pretty heavy but worth it because of its performance. Looks sharp and cool. Has all the handy accessories. Cost me $470 from Bing Lee. Much better than my previous wertheim which only lasted 3 years and cost me $400.
- Blizzard CX1 Cat & Dog (SKCR3)
- Verified purchase
Poor design and makes vacuuming time longer
Just bought it today and already have had to clean the Turbo Head 4 times. The thing is, it's advertised especially to deal with pet hair. I understand that the roller within Turbo Head needs cleaning, however it's the way access for cleaning is designed. The only way to clean the roller is using scissors to cut the hair off, which is what you need to do with some other similar products, the problem is access to the roller is extremely tight and fiddly. It should have been designed in a better way to allow easy or easier access to the roller (w...hich appears to be the case for the older model), or like my previous vacuum (Dyson) allows the roller to slide out for ease of cleaning. Having said the above, suction is good, it appears to clean better than my previous product and the ease of use is good as well, however the cleaning the roller after vacuuming takes longer than the vacuuming itself, it's just not worth it. If the design to access the roller could be improved to allow easier cleaning, I'd be more than satisfied with the product. There would seem to be a similar or other issues that have arisen throughout the reviews of this site regarding the Turbo Head, it's just a poor design. I cannot understand what they were thinking of when they designed it, or it was just never tested in the real world. Just wish I had come across this site earlier. I would not recommend for excessive use as advertised, it will take you longer to remove the hair from the roller than it takes to vacuum.
The machine is super quiet and I found the suction to be great for both carpets and tiles. The wheels make it easy to maneovre around the house, however, it's pretty heavy so might not be suitable if you plan to lugg it up and down stairs regularly. The clip for the dust bin is a little finnicky but I haven't found this to be an issue so long as I take a second extra to close it properly. Overall happy with my purchase and would recommend.
Great suction but not fit for purpose.
When it works it works well....but...it is marketed as a dog and cat machine but the turbo head brush is a pain. It is so hard to clean fur out - scissors are your only option! My first turbo head lasted less than six months before it stopped turning and the replacement has just stopped turning after 5 months! I really expected better. The engineering on the turbo head is appalling.
I'm giving it a go!
My Dyson has had rotating head (roller brush) issues for over a year and was also getting noisier so time to change.
First observations: Miele is a damn sight quieter, longer tube reach, larger head, slightly longer ext. cord and easy to pull around.
Dyson clip on (attachments/tube) is better and air control at handle is a great feature however you can never get the waste receptacle fully clean and the vac did tip over occasionally going around corners.
Miele appears to be better made. Receptacle has lots of corners and is difficult to get ...
Great hoover but filter smells of a dog
Great hoover overall-quiet, good suction, haven’t had problems with turbo brush like some other reviewers here
it smells of dogs hair a lot! Only bought it October 2019 and washed filter 3 times - every time it dries the smell goes a bit for the first time and returns almost instantly. Any tips on how to get rid of it? Or where can I get a replacement of the filter?
Purchased in October 2019 for A$600.00.
I purchased my CX1 blizzard cat and dog two years ago. I am now about to throw the machine out, my second Turbo Teq 305-3 has clogged up and wont spin. I clean it as per instructions. not worth buying another head for $179. Expected more from Miele
Purchased at Goodguys for A$650.00.
Could buy better???
Unfortunately spare parts aren`t easy to obtain and the powerhead does last long clearing dog hair.
Wouldn`t recommend this at all!!
Had it 12 months and the dust container is broken and now having trouble getting another.
Purchased in May 2019 for A$599.00.
Great machine with design faults
Designers need to think of their target market - eg people who do housework. In a large country house with high ceilings, various floor coverings and a dusty environment the ridiculously short hose makes for very hard work and does not reach high enough, the tools are very heavy and clumsy and the fixed dusting brush all but useless. The crevice tool should be longer, and the wretched thing keeps tripping on its own electrical cord. The machine itself is excellent!
Badly built and designed to fail
This machine has been a nightmare. It is constructed from cheap plastic parts that do not stand the test of time. The plastic handle and adjustable stem have become defective after one year of use. The power nozzle makes a terrible rumble and was not effective in the slightest. The plastic filters are flimsy, with one of them no longer secure. Worst of all, the rubber gasket designed to contain the vacuumed contents leaks. The only part that has not yet failed on this machine is the motor. Even the cord retractor is faulty. Do not purchase a Miele bagless machine. You will be disappointed beyond measure.
I think they can do better if they think about it.
We have a Miele Blizzard CX1 vacuum cleaner. It is now a year old. We bought this because we have 2 dogs with long hair that settles in 'clumps' around the house. We have the turbo brush head and the swivel brush head which we bought extra. I will rate the swivel brush 10/10, absolutely love it on my hard floors. The dog fluff vanishes instantly up the hose , perfect! The turbo head is another story. I'll give it 2/10. I appreciate we need to cut away the dog hair that gets caught in the brush regularly, but we now have realised we need...to completely take it apart regularly, get the tweezers out and pick out endless twisted up dog hair. If we don't do this it stops rotating completely. This is annoying and I would have thought Miele could design something they market for pet hair in such a way that does not involve having to completely dismantle it with screwdrivers and tweezers.
Paid $550 for this machine only 9 weeks ago. Suction admittedly is great, way better than my previous Dyson. Machine has broken the retractor cord and i need to take it into Brisbane to have it repaired. Admittedly they are repairing it under warranty but it is a 1.5hr drive each way, i should not have to do this! The warranty service centre are being fantastic but i'm dissapointed this has happened. Also hate how the brush is attached to the handle, and you get dirty emptying the cannister. I used to own a Dyson big ball and this sucks better...but is less user friendly, very heavy, cord retractor needs replacing, dust leaks into canniser area as it is not air tight like my Dyson. Interesting to know i left a 1 star review on Harvey Norman and they deleted it, wonder if this one will stay up.
- Blizzard CX1 Multi Floor (SKCR3)
- Verified purchase
I don't understand why it cost so much with such mediocre performance.
everything is so average compare to other cheaper brands,
its said for "Multi Floor" but bad for carpets, any vacuums with a motorhead cleans better.
and btw the clip for the dust bin doesn't work well, some times it just won't lock.
The reviewer stated that an incentive was offered for this review
Questions & Answers
Come on Miele, when are you going to create a really good turbo head for carpet that picks up long animal hairs and is also easy to clean? I did a review earlier this year and added some photos of the lengths we have to go to to unlock the hair that gets caught up in the inner workings (tweezers etc) that stop the brush rotating. You said you'd phone but never did. I challenge you to do better. The swivel head is superb but we have to use that on carpet too as the turbo brush just gives up too often as it gets clogged internally.
Hi Nicola, we apologise for the inconvenience of this however we are unable to answer this question at this time. We would like to resolve this with you, can you please contact us on 1300 464 353 or leave an enquiry via https://www.miele.com.au/domestic/contact-us-3073.htm and our team can assist you as soon as possible. Kind regards, Shane.
*Note, the above contact information is for Miele Australia only. To contact New Zealand please call 0800 464 353 or leave an enquiry via https://www.miele.co.nz/domestic/contact-us-3071.htm .
hi my problem is it keeps self cleaning i cleand all filter s and stops keeps cleaning then to red light soft cleaning ?
Hi I've had my vaccum for just over a year and (it probably started 8 months ago) it often stops for no reason with the comfort light - lighting up. It works again after I turn it off and on again. It's just annoying and makes odd noises. Does this indicate any fault?
It’s not the vac it’s the turbo head that is useless
I’m on my third one
It stops spinning because the plastic end breaks off and virtually jams the brush
I’ve pulled this one apart and made some modifications and it seems to be going ok for now
This is 100 percent design fault with the turbo head
Miele should redesign a new head and supply to existing customer at no charge
I feel sick to the stomach when I spend good money on Inferior products
Could not agree more. As for Miele, they were quick to respond by email but have not heard any more. Very disappointing.
Hi John, we are sorry to hear of your poor experience and we appreciate you bringing this to our attention. We would be more than happy to look into this matter further to resolve. The brush is ideal for removing fluff and hair from short-pile carpet. Would it be possible for you to email me at email@example.com and include any photos of the brush and further comments to how it broke? Please reference your Product Review username so we can identify you. Kind regards, Luke.
|Category||Barrel Vacuum Cleaners||Barrel Vacuum Cleaners||Barrel Vacuum Cleaners||Barrel Vacuum Cleaners|
|Weight||8.56 kg||8.46 kg||8.56 kg||8.56 kg|
|Cord Length||7.5 m||7.5 m||7.5 m||7.5 m|
|Power||900 W||900 W||900 W||900 W|
|Suction (Air Watts)||1,100 AW||1,100 AW||1,100 AW||1,100 AW|
|Manufacturer Warranty||2 year(s)||2 year(s)||2 year(s)||2 year(s)|
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