Mifo
VerifiedABN: 706144016421,485 reviews
We have detected a number of positive reviews for this listing on 2 July 2024 which we suspect have been falsely generated and have the potential to mislead consumers.
ProductReview.com.au takes a zero tolerance approach to any fake reviews and have removed these reviews accordingly.
Consumer Affair Victoria has issued a public warning on this company on 22 May 2024 that can be read here: https://www.consumer.vic.gov.au/latest-news/mifo-australia-public-warning
AI reviews summary
Pros
Cons
Verdict
Overall consumer sentiment toward Mifo is overwhelmingly negative, driven by widespread frustration regarding post-purchase support and product reliability. While a few users note positive initial experiences with product quality, the vast majority highlight significant challenges with obtaining refunds, securing warranty replacements, and receiving timely communication. Potential buyers should exercise caution and take note of public warnings issued by consumer protection agencies regarding this business.
Purchased earbuds and they constantly dropped in and out of connection. They gave me a whole process but it didn’t improve the situation. They told me they would replace them and another process which I followed. Then they started ghosting me so I had to purchase something to replace them. I kept chasing them telling them I now wanted a refund all… Read more
within 9 months of purchase as I now had replaced them due to the delays with another brand. Again they ghosted me so I went to Consumer Protection in WA they chased them for 6 months with a final reply that Mifo refused to participate in resolving the case. They told me the next step is take Mifo to court, my expense so much for consumer protection. This company is totally dodgy, no address and no ability to leave Google reviews. Do not deal with them.
MIFO Gen 4. Ordered in early August for dispatch on 14th September. Didn’t get order until mid October. Upon first use the earbuds were failing with multiple faults including in pairing from devices mid use, staticy & bassy noises even when sound isn’t playing, pairing to phone even when both earbuds are securely in case, pausing and in pausing… Read more
constantly while in use, unable to answer calls with them. Just an all around terrible product. Only thing worse is their ‘customer service’ takes days or weeks to get a reply, just for them to tell you to reset them for the 100th time to fix everything. Do not respond when asking for a replacement or refund.
Don't waste your money or time on the MIFO Gen 4 ear buds. I wish I'd thought to look here first. Unfortunately, I can also report a very poor experience. My Gen 4 ear buds were defective on delivery and MIFO has not responded to my requests for refund or replacement. There is no phone number to contact MIFO on. The ChatBot service does not… Read more
produce a response of any kind.
The product and packaging are compelling. The performace of the ear buds ("World's Most Advanced") is apalling based on my experience.
The ear buds were defective on delivery. packaging was compelling, as was the look of the ear buds, BUT: The left ear bud constantly crackles over the sound it produces and thee right ear bud only produces sound if you work out a process that involves replacing them in the case, resetting them, removing them, disconnecting the connection, reconnecting/pairing them with the phone.
My reasonable efforts to contact MIFO to request remedy (Resolution or refund or replacement) have been ignored. There is no phone number to contact the business on, even though the web site suggests you call them to discuss. The chatbot service allows text entry but does not produce a response. There is no return request form to complete, even though the web site suggests you complete the form.
The most galling part is that the business receipted and responded to my pre and post purchase emails requesting delivery timing information, but since delivery, my emails have gone unreceipted and without response from MIFO, even though MIFO sent a product review request just over a week after I recieved the ear buds.
Don't waste your money. Don't fall into the trap I did, which was looking at the relatively high number of positive reviews and failing to read the negative ones. Read the negative reviews from 3 Stars down. On as many review sites as you can.
Keep your money in your pocket for a different set of ear buds.
Reviews with attachments
Terrible, very bad customer service – Left earbud stopped working after 3 months. Customer service terrible. Very slow replies and they keep telling me to do the same thing over and over again. Still not resolved. Would never buy again Show details
Recieved a FAULTY device – I have ordered their Ekko One Percussive Therapy Sports Massager last month, and after weeks of delivery delays, I received a faulty gadget. I reported the issue to their support team and GOT NO REPLY up to now! With this, I can safely say their product was a disappointment, and their customer service is discouraging. The product supposedly is meant to ease stress but dealing with them is something no one deserves. Show details
NON EXISTENT SERVICE - OR SCAM – I bought the WalkAbout2 for my wife. Terrible product, the app doesn't have any clock faces.... I bought the same watch for less than a third of the price from Kogan $55, and it's exactly the same but better. It even ha more watch faces that you can actually update. And it uses the same app. How's that. I have emailed MIFO over a month ago and still no reply. TERRIBLE SERVICE. I would not reccommend to anyone. Show details
Bought some bone conduction headphones approximately 6mths ago. Everything was fine, I was quite happy with the product. Then randomly they were temperamental in operation, sometimes taking 5/10 mins to turn on, this occurred for a couple days and culminated in them appearing to work fine but not connecting to my phone or watch reliably and… Read more
physically feeling warm enough that it didn’t feel safe to use them.
My experience with customer support was initially good. I cooperated with their requests and supplied photos of headphones and they offered a replacement which I was happy about considering I had no issues with the product for nearly 6 months.
That was early March.
After a number of emails back & forth regarding a return label for the faulty product my patience had worn thin, I had my first half marathon event approaching and I rely heavily on a headset for running and didn’t want to be without, I stated that given I had not even received the return label yet and that because I was being further inconvenienced by now having to purchase a replacement I’d now prefer a refund.
They stated refunds were against their policy on 2 occasions. - something that appears to be in direct conflict with Australian consumer law.
It is now 15th of April and still no return label or refund.
Avoid Mifo.
I wrote this and didn’t hit send as I had given them a time frame before moving to external complaints.
It is now 30th of April and no further correspondence or return label.
Avoid Mifo and their crappy attitude towards customer service.
These earbuds failed after a short period of time and even though first communications with the company were positive, once the reset procedures did not work and it was obvious they had to be returned to be repaired or replaced. Every excuse came out to delay stall. I returned an email to the below on the 4th thanking for the help and that I was… Read more
looking forward to getting them returned and a working set sent to me, no replay or emails on how to return arrived by the 20th so I emailed and stated this is getting unreasonable and should not take the months that it has taken, if the returns is so delayed and it is an internal issue then to dispatch the replacement set immediately or return my money now the 16th March and still no reply stay away from MIFO AUSTRALIA
From: support@mifo.com.au <support@mifo.com.au> Sent: Tuesday, 3 February 2026 5:43 PM To: xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx Subject: Report Issue Hi joel, Good day, Please note that due to internal operational delays, there were issues initiating returns over the past few months. We sincerely apologize for the inconvenience caused. We are pleased to inform you that all the issues have now been resolved, and we will begin processing returns starting next week. Once the return is initiated and the faulty item is received at our warehouse, we will process your replacement without any further delay. We appreciate your patience and cooperation and look forward to your response to ensure a smooth return process. Thank you. Best Regards, [Name Removed] Kind Regards, [Name Removed] Mifo Support
Terrible. I have bought 2 sets of the previous generation buds and no issues. They won’t connect or sync, when/if they do they cut out. The worst part is the support from Mifo, responding at the start and now I have asked for a new pair or a refund they are ignoring my emails. Would never buy again from them, disappointed is an understatement. Show details
FAILURE to Honour Warranty on a rubbish product. I bought a Walkabout Watch 3 from MIFO Australia which is the trading name for Smartware pty ltd. The defects below were apparent straight out of the box. The fitness/health part of the watch is not fit for purpose and could even be dangerous. Heart rate was tested against a known accurate monitor… Read more
for a 40 min workout. Known good rate Av was 128 bpm. Walkabout watch 3 Av was 108. Dangerously inaccurate. Blood pressure was just as bad. Tested against an Omron Medical grade BP monitor for 2 tests of 6 readings each. First was after a bit of light exercise and and second was completely at rest. Test 1 Omron average 133/88. Walkabout 3 average 109/76 Test 2 Omron average123/81. Walkabout 3 average 107/74. Both tests ridiculously inaccurate. I contacted MIFO and did all the fault finding steps to no avail. I asked for a refund, MIFO stopped communicating. I threatened them with the ACCC and then I am contacted by the watch manufacturer Walkabout Technology Australia who promise to do a refund. After getting the run around by them for a month, they stopped communicating as well. I reported both companies to the ACCC who were already investigating them. So in closing, looks like 2 Chinese companies failing to honour Australian warranty requirements with NO phone numbers and NO current Australian address that I can find. MIFO doesn't even send a tax receipt and does not have their ABN anywhere on their paperwork. MIFO also did NOT publish my review that I sent in, another breach of consumer law.
Latest follow-ups
I would give less than one star if I could. I bought a DualView walkabout 3 doorbell camera that let moisture into the lens which resulted in a permanently cloudy view on the upper camera. They will not refund or replace. It’s now with Fair Trafing… Read more
NSW. Do not buy anything from Mifo Australia!! They will take your money, sell you an inferior product and then completely disregard your requests for a replacement or refund. Their customer service will stop replying to your emails and their chat on their website never answers. They also won’t let you leave any reviews on their website. Do not give them your money!
Follow-up · Fair Trading NSW have contacted Mifo and Mifo have done nothing, completely ignored them. I have not had one new email from Mifo, no refund or replacement. The company is a scam.
DO NOT BUT FROM MIFO. My Walk about 3 watch died within 6 weeks. Have spent the past 2 months trying to get a replacement but only get responses from a chat bot. Have taken this up with consumer affairs Victoria. Show details
Follow-up · Uncertain why the watch died. It just did. Customers service was an AI bot that never provided any help. Just look after loop. Finally got a refund in August 2026. Took almost 12 months to get a refund. I do not recommend buying a watch from this company.
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Customer Service is virtually NIL. It is now well over a week since purchasing a set of headphones and somehow although I ordered one pair with no… Read more
insurance - I received two pairs with paid insuance - I have contacted them by email and chat for 10 days - one email from their support told me to reply to the email "We have got this" they said - to send me a return shipping label enabling me to return the extra headphone set. Since then I have spent numerous all day on their chat - and never had a response - and not had an email to state they are sending the labels. Unfortunately I did not see the WARNING regarding AustralianMifo Australia, from Consumer Affairs Victoria and NSW Fair Trading. I will be adding a complaint to Consumer Affairs.
Follow-up · I have placed my experience to Consumer Affairs Victoria re nil customer service. Headphones are very good.
Follow-up · Quite a long time after writing to Consumer Affairs I did receive the labels to return and then a very long time after that I suprisingly received money for the returned set.
Positive reviews
After I paid for the Mifo Sonictrek SmartQ ANC headphones I started reading the reviews (as you do, instead of before!). Unlike other people's experience, they were posted two days after ordering and arrived just over a week later. For the price, I am really happy with them. There is good bass and I can hear all the instruments on the music… Read more · 1
tracks. The ANC blocks out noises like trains, fans vehicles etc, it doesn't block out people talking. The only reason I didn't give 5 stars was because there is no app to adjust the sound. Lucky for me, there is heaps of bass. I have very small ears so they fit comfortably in the head pieces but if you have big ears I would imagine they could be uncomfortable. They store flat which is great. I am really relieved I didn't experience the problems other people have had with the ear buds.
Excellent Earbuds – My husband is thrilled with his new Gen 3 MiFo earbuds. He says they are superior to his last pair of MiFo. The noise cancelling & sound quality are excellent with a lovely deep bass tone even when turned up quite high.
I like my Sleep Earbuds from Mifo – The Sleep Earbuds from Mifo ( Sonitrek minifit) are working just right for me. I am a 68 year old with reasonable hearing. The sound is clear and they remain charged all night and much longer. The instructions that came with them were easy to follow. They fit well and don't fall out. I am very impressed with the quality. I have had them a week.… Read more
I was sceptical about this product at first after seeing the reviews online but as I had already ordered them I went ahead anyway. The only problem was a delay in delivery but my email and phone enquiries were responded to and followed up very quickly by both Mifo in Melbourne, Australia and the delivery company. I couldn't have asked for a better interaction.. Mifo Melbourne is worth buying from, and the earbuds are great.
Negative reviews
Yet another shitty overseas company with zero morals and even less customer support. They firstly send my product to the wrong state, so it was returned to sender by their courier. After 2 months of asking when they will send a new product to the correct address, or provide a refund, I have nothing ... except an email response saying "we're waiting on the relevant team" to provide an answer. Do not touch this company with a barge pole.
⭐ 1 STAR — DO NOT BUY FROM MIFO AUSTRALIA I strongly recommend avoiding this company. My experience closely mirrors the issues that Australian consumer regulators have already publicly warned about. I ordered and paid $129.99 for headphones on 24 May 2026. The website stated shipping within 3–5 days. When nothing arrived, I contacted Mifo on 31… Read more
May.
On 1 June I was told stock would arrive “within a week”. When that passed, I chased them again and on 10 June was again told stock was expected “within a week”. On 23 June I was then told it would arrive “by the end of the week”. That date also came and went.
By 6 July I had been waiting more than six weeks with no product. On 7 July — 6 weeks and 2 days after placing my order — I finally cancelled it. Mifo confirmed in writing that the order was cancelled and that a refund would be issued “shortly”.
It wasn't.
I followed up on 16, 20, 22, 23 and 27 July — FIVE separate emails after they had agreed to refund me. Mifo did not respond to any of them and did not refund my money.
In the end I had to lodge a transaction dispute with Commonwealth Bank. The bank investigated the matter and reimbursed the full $129.99.
I subsequently discovered that this is not an isolated experience. Consumer Affairs Victoria has issued an official PUBLIC WARNING about Mifo Australia, including complaints about accepting payment without supplying goods within a reasonable time and failing to provide refunds. NSW Fair Trading has separately issued a warning telling consumers NOT TO DEAL with the company.
I wish I had seen those warnings before ordering.
I will also be reporting my experience to Consumer Affairs Victoria, Consumer and Business Services SA, NSW Fair Trading and the ACCC so there is a formal record in addition to this review.
Based on my experience: do not give this company your money. If you are already waiting for goods or a promised refund, keep every email and consider contacting your bank or card provider about a transaction dispute.
NEVER buy from this company. If I could give 0 stars I would. Paid them. Chased them for weeks. Never recieved the product. They claimed to approve the refund. Never recieved the money back. Show details
Recent reviews
Mifo Earbuds purchased took a long time to arrive and the left bud was faulty and stopped working after 2 months. I asked for a replacement completing all the steps Mifo asked me to take including detailed photos of the item and return via post using the return label provided. The item arrived back to them and was confirmed as received by Aus Post… Read more
but Mifo stopped communicating on any replacement or potential refund. I followed up for over a month via emails and messages with no response. I am now out of pocket $149.99 for the original purchase price with no product to show for it. I wish I had seen the public warning on Consumer Affairs Victoria government website about Mifo before buying anything from them.
OK on initial purchase (Sonictrek headphones) but have been ghosted/strung along for 3 months on a warranty claim (physical crack). Noting NSW and VIC fair trading warnings ... https://www.nsw.gov.au/departments-and-agencies/fair-trading/news/consumers-warned-not-to-deal-smartware-pty-ltd https://www.consumer.vic.gov.au/latest-news/mifo-australia-public-warning Show details
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Knowing what I know now about this company I would never have dealt with them. Product not in stock. Delivery time well 2 weeks latter still waiting .You are better dealing with the chinese company that makes these products direct at least you would… Read more
receive the product no matter how bad it is. Considering a formal complaint to Fair trade if product doesnt arrive at all.
Follow-up · I will never deal with this company again .
Products are rubbish - I mean absolute garbage. DO NOT buy trail cams they are useless. I purchased two. One failed on first use, the second simply does not capture images. Nor does it recognise a perfectly good, brand new micro SD card - the card works fine on every other device I own that accepts micro SD cards. No response to my refund request.… Read more
Fake reviews on fake websites - simple WHOIS queries show some domain ownership of reviews and MIFO. Company is rubbish.... obviously incapable people turning to scamming for a living Owners are another example of societies leeches
STAY AWAY FROM THIS COMPANY. Complete scam,again a company that advertises products they do not have. How are these businesses allowed to continue ripping off customers. Like me,you will kiss your money goodbye to these scammers.
Purchased Sonic TrekQuiet Max11 Headphones on 16th June Paid $199.99 Listed as in stock at Altona delivery 3 to 5 days this is now 13th July No delivery, No Updates No Refund, No Explanation, I have sent so many Emails to Mifo Customer Support however only a couple of generic responses and no assistance whatsoever. It now appears they are ghosting… Read more
my attempts to Email them, This is theft! How are they able to get away with this practice? I did due diligence before buying however the reviews I read were satisfied with Mifo TOTAL SCAM!
Bought headphones and ear pods only received ear pods..was told order was delivered I am really angry with myself for not checking reviews..have not… Read more
had a response since first email it has been 10 days kissed $200 good buy! EarPods not working now do not buy from these scammers!
Follow-up · I sent countless emails and when they reply they said headphones are out of stock and are not willing to refund money even though I paid for insurance..
Follow-up · After 2months the headphones turned up a little late I’m not sure how good they are I am just relieved I have something for my $200..probably the moral of my story is don’t give up!
Do not deal with this company. After many weeks the ear buds had not arrived. No shipping notification of any kind. I bought others thinking I’d been scammed. Then they arrived. They won’t reply to me with returns details. They are ignoring me in… Read more
the hope that I’ll go away. Although I’m sure that if I could find out how to return them I wouldn’t see a refund.
Follow-up · There is now a facebook group trying to start a class action to prevent them from trading
Worst pair of ear buds. Only one side works. Better to throw your money down the drain. I had the first pair replaced and second pair still does not work. If you only like to hear from one side, buy this. Otherwise do not waste your money!
My experience with MIFO has been extremely poor. I placed an order after relying on the stock information shown at the time. When it became clear the items were not available as expected, I requested cancellation and a full refund. Despite this, the order was still sent. I returned the items unopened, in the original packaging, using the return… Read more
label supplied by MIFO. I also provided photos confirming the items were unopened, along with the tracking information. The returned goods have been delivered back to MIFO.
Despite this, no refund has been paid.
Since the return was received, MIFO has failed to provide any meaningful update or resolution. I have sent multiple follow-up emails, but the communication has either stopped or failed to address the actual issue: they have the returned goods and I still do not have my money back.
This is unacceptable. A return of unopened items should be a straightforward process, particularly where the company supplied the return label and received the goods back. Instead, I have been left chasing a refund that should already have been processed.
Based on this experience, I would strongly caution others before ordering from MIFO. The problem is not just the original stock issue; it is the lack of accountability, poor communication, and failure to refund after the items were returned.