Reviewer Photos & Videos
selling out of stock items
Purchased an "in stock" graphics card but was then told they were holding the product until they could verify my details, I immediately sent through my drivers license to prove my identity and they cleared the order to send but then I received an email saying they couldn't as they were now out of stock (so they were never holding it for me).
No attempt was made by customer service to remedy the issue other than saying "apologies for any disappointment this causes" and no information was given on when the item would be back in stock.
- Verified customer
Amazing Site. Great product selection and fantastic customer service.
I have purchased from your site on a number of occasions. It has a great product selection, example animal crossing merchandise I can’t get in stores. Easy to use ordering system with seamless delivery. I definitely recommend your site to all my friends.
- Verified customer
Product took 6 weeks only to arrive broken!
"In-stock" product took 6 weeks to ship, and was broken on arrival!
I'm expected to ship back the faulty product before they'll send a replacement. Other companies i've had this experience with have immediately shipped a replacement once video/photo evidence was provided proving the product was defective, and provide free shipping for the customer to return the defective item (without having to wait for the return to finish to ship the replacement).
Mighty Ape didn't care that they'd already wasted two months of my time, and had zero intere...
Great Pop Stand Bases
I ordered a pack of 10 Funko Pop Stand Bases. The whole process was easy, and the tracking information was excellent, with updates every step of the way. They arrived within the week. Great quality. Love the 'Mighty Ape' packaging! Will definately order again.
Garmin Fenix 5 plus
I bought a Garmin Fenix 5 plus from Mighty Ape. After googling for the watch, quite a number of websites came up as per normal. Mighty Ape, a NZ based business was a great price. I read the reviews and nothing but praise for this company. Also went on their website and saw pictures of their warehouse distribution centre, impressive and well organised was my impression. After ordering Sunday night, I knew it wouldn’t get actioned until Tuesday morning (due to Waitangi public holiday in NZ on the Monday). This information was provided up front by...Mighty Ape on the watch purchase page. After purchasing, I received an email straight away. I opted for normal delivery. On Tuesday morning received another email stating it had been actioned and I was able to track the watch movement delivery by NZ post and Australia Post. Received the watch Thursday lunchtime in Brisbane Australia! Wow! Super quick delivery. Will definitely be using these guys again, good old fashioned efficient company with excellent reviews and communication. Well done!
Very Competitive Prices.
No problem finding the jigsaw I was looking for. Quality product, well packaged. Arrived safely and fast, despite Australia Post being swamped with deliveries owing to Covid. Great people to do business with and I wouldn't hesitate to purchase from them again and to recommend them. Range of products was much bigger than I thought.
Model Kits Purchased
It was easy finding what I wanted and the prices were most competitive for an Italeri Spitfire VI and Italian Special P-51 Mustang. Processing was a bit slow before they were sent, and Australia Post was a bit slow on their delivery, but that is their fault, not Mighty Ape. Italeri are good quality model kit, easy to build and accurate. Looking forward to making them up.
After collection, guidelines were followed. They were easy and simple, and upon our first cooking we were completely satisfied. Apart from cooking sea food, we cooked the chook and it was tender, juicy and had crispy skin. We love the Instant Vortex.
Quick, Easy will Buy From Again
Cheapest price I've found for the product I was looking for. Posted the next day. Ordered from a few times now and every time has been hassle free. Correct products sent and packaged well. Cheap postage.
Questions & Answers
Why does the price including shipping go up from 54.90 to 67.00 when I go to purchase with PayPal?
Rachel M.Mighty Ape
Hi there, Our delivery fees start at $5.90 to Australia and change based on the delivery options that you select. The payment method shouldn't change the price of the shipping fees on our site, so if you are still having issues with PayPal, please send us an email with photos so that we can have a look into this for you :) You can submit a request here: https://help.mightyape.com.au/hc/en-au/requests/new
You can also read more about our delivery fees here: https://help.mightyape.com.au/hc/en-au/articles/360001250636-Delivery-Fees
Can you cancel orders after they have dispatched ? and also when refunding do you refund on the debit card that the person has paid with?
Hey mighty ape! How long would you guys deliver to Melbourne?
Rachel M.Mighty Ape
Hi Mani, typical delivery timeframes to Melbourne around 3-6 days from the date of dispatch :)! We'll also quote a delivery estimate on the product page and during checkout for you too. As a result of COVID-19 we are seeing some small delays in some instances, but for the most part our estimate of 3-6 days is accurate.
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