I've used milk run on several occasions and there's always been some sort of problem without resolution. My last delivery was stacked in kind of the screen door so tightly packed it was I couldn't open the door to get out. I had to ring a friend to get them to come down to move the parcels so that I can get out. I also disability damages… Read more
aluminium screen door as a using it to try and barge my way through the past. I contacted customer service and they were as useful as an ashtray on a motorbike.
I'm currently unable to get to the supermarket due to bad health and I am a single pensioner so don't have huge grocery bills but I like fresh produce. I have found Milkrun to be invaluable to me to use perhaps twice a week to keep fresh bread in the house and what ever else I need. I have used this service on numerous occasions and I'm just so glad it is available. Thank you Gawler Milkrun.
I just got some food delivered ., my dogs food the packet it self says expired 8/12/26 .. Woolies staff really need to get their eyes checked before packing.. this is actually the 3rd time they send me expired stuff., I believe they think buyers won’t check
Reviews with attachments
- +2
Once again, gave a chance to get it right and I am absolutely disgusted with Woolies Point Cook Town Centre. AFL grand final and order some item along with a roast chicken to have it delivered (not the driver as I was safely on his seat in the paper bag) my chicken was a mangled mess.
I've given feedback to the milk run app 3 seperate times now, and today was the last. The drivers have no care, no common sense or NO RESPECT for the paying customers. Literally the first time someone left my groceries out on the road, and crows got to it. The 2nd time it happened again accept I managed to make it to my groceries b4 the birds got… Read more
to it, and then today the driver left my bags out on the main road far from my front door???? All 7 bags right by the main road in the literal curb???? Thats done it. I've spent thousands on this app, had their drivers been more caring and delivered with respect then I would stay. But no matter how much feedback on the app you give, trash doesn't get done or nothing changes.
First time using Milkrun. An item was missing and wasn’t delivered so I called up to ask for a refund and compensation. No compensation was provided. Instead, only $6 for free delivery for my 4th order - very, very disappointing. Was escalated to a supervisor who would not budge. Won’t be a second order let me tell you! Show details
TAKE MY MONEY!! When I first used Milk Run I didn't think much of it. It was still fairly new. I decided to give them another try this week and I love it! Let's talk about the shopping. SPECIALS- I love that I can choose to view all the products in a category OR select from the SPECIALS. BUNDLES- These are fantastic! You have different meal… Read more
kits bundles that you can choose to make meal planning so much more efficient with really good prices. MINIMUM SPEND- $25-$50 (depending on your local store and location) plus a small delivery fee. Sometimes I don't need $40 worth of groceries. I only need a few basic items that usually total around $25-$30 and Milk Run is by far the best. The delivery fee is so affordable. REWARDS- Connect your Woolworths rewards card to your account and don't forget to activate all your booster rewards every week. The points build up fast allowing you to reach the discounts faster. NAVIGATING THE SITE- By far the EASIEST app to do your shopping and find what you need. TRACKING & SHOPPING- Shopping is done super fast and the tracking is great. I think the fact that Woolies online team do the shopping and the delivery person just has to collect then deliver is very effective. It leaves room for minimal order errors. Every bag or bulk item is clearly labelled with the customers name. This is great for drivers who may deal with multiple orders. Well done MILKRUN, sorry I didn't think to get pics as I wasn't expecting to want to write a review. HIGHLY RECOMMEND to anyone that can get this service in their area.
- +7
Complaint: Friday 20th March 2026. Order invoice 26AIRS6FGBJE. Time: 9:04pm. MILKRUN delivery from Woolworths supermarket: 445 Tapleys Hill Rd, Fulham Gardens SA 5024. Tonight was the last straw! More than once I have had issues and I'm over it to be honest. Staff at this particular store are not being properly trained about taking proper… Read more
food handling procedures to prevent possible cross contamination & how to go about correctly packing!
Several times now, I have had issues regarding the people who are employed for picking the fruit and vegetables as well as the people packing the items. Each issue, I have called customer service, explained the issues, and requested the issues be escalated and measures taken to properly train staff to prevent the same situation repeating when I get my groceries delivered.
Tonight's episode is proof that management at Fulham Woolworths is not taking this matter seriously and taking steps to prevent the same problems occurring.
The issues to date: Packing loose fresh fruit and vegetables with no vegetable/fruit bags, and then packing these into the same paper bag as fresh raw chicken, raw meats! It's a careless attitude and easily avoided! As an example of tonight's delivery, I recieved one paper bag with teabags, aluminium foil, plastic containers, tin of tuna, bottle of mayonnaise etc, and the staff could have easily placed that loose fresh fruit and veg into this bag instead of the bag with the raw chicken package. Now, it sounds like simple thing to do right? So why do the staff at this particular supermarket keep consistently putting fresh produce with raw packaged meats? Did management take any of the feedback onboard from my previous multiple complaints and take steps to remedy the situations? Obviously not. If they had, this wouldn't be an ongoing issue would it?
Also from same store they previously packaged HOT roast chicken with the bag not sealed or checked, into the same paper bag as CHILLED RAW Meats! Hello?? Hot food with refrigerated food? And the chicken water from the bag and juice was all over everything! It was an absolute mess. And obviously none was edible because unsafe to consume.
Someone higher up needs to pull their finger out and do their job and stop this from happening! Where's accountability??
I'm 60 years old and when I was a teenager I worked in a supermarket and we were properly trained on what items were permitted to be packed together and what items were not to be packed together! Eg: pantry items did not get packed into same bag as frozen or refrigerator items etc. But frozen and refrigerator items were ok to be packed together. Not difficult to remember if you are trained thoroughly!
Coles and Drakes supermarkets have always packed loose fruit and vegetables into those proper fruit/veg compost bags. Neither store has ever packed hot foods with cold foods, and in fact Coles put their hot roast chicken etc into a seperate paper bag, and they have never packed fresh fruit and veg into the same bag as raw meats either.
What does this say about Woolworths? And apparently I'm told, Australia wide Woolworths customer service desk receive complaints from customers not getting their loose fresh fruit and vegetables in the fruit/veg compostable bags. Why? Who is in charge of the standards of staff training? They're not doing a very good job! A thorough investigation into store staff and training should be addressed asap. Woolworths have lost a customer.
I will shop with Coles and Drakes and avoid Woolworths altogether now.
See photos: One group of photos from one delivery was taken with the hot chicken on top of the raw meats, plus two milks seperate in ambient only bags instead of together with the cold meat.
> See photos from each delivery I made complaints about. More than once was hot cooked chicken on top of raw meats. And a couple of times loose fruit and veg thrown in with packaged raw meats, without the fruit veg bags for added protection. One delivery the packer just threw the stickers for the bags (ambient, chilled) into a bag and didn't place onto the bags. Same delivery that was the open hot chicken bag which spilled everywhere inside.
Whilst the actual Woolworths store is the problem in my review of 3 star rating overall, the customer service teams and staff are really appreciated and they do an excellent job handling complaints and I don't have a bad word to say for the customer service reps. The app itself needs improvements too. Its listings of items needs more attention. As it goes to a long list and images are small and the design isn't good.
Unavailable items are up to date too often so I order certain products for a dinner to cook that night and end up with only half the items and unable to cook that meal. Bread rolls etc are only available until a certain time. Same with hot chickens. That's annoying.
The fact they use DoorDash delivery is also a problem sometimes with incompetent delivery drivers.
MILKRUN is a very convenient app and I used them often in the past. I’ve had to stop because any perishable items were consistently so close to use by date it was not acceptable. Like a 2L milk that ran out of date the next day, chicken and steak that had 2 days left. I felt strongly that this was a way for Woolworths to get rid of old stock.
MILKRUN has been great many times until today. I placed order at 6:13 pm, Every 20 minutes the delivery time was adjusted to another half hour . At 8-01 pm I received e mail that order had been cancelled . Not impressed
The prices are a joke on here they say 50% off. Your paying full prices if they say that. 70$ for OMO!. On the woolworths app it's the same full price as half price item on milkrun.ive stopped buying from them.
Ordered milk run as I was stuck at home sick. Got everything for pizza and they sent mouldy pizza bases. And now they won’t even help me. Will never use them again. Don’t waste your time or money.
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Latest follow-ups
I don't get the negative reviews here at all. I have used Milkrun at least once a month and found they are super fast and reliable. Today I ordered… Read more
over $100 of groceries and they arrived literally in 30 minutes,all intact and with a $20 discount applied. What's not to love? Do you prefer to go to the shops and waste fuel,time and money on impulse buys?
Follow-up · The delivery people leave the order at the door so I don't have any favourite drivers,they are all good. Usual order is of things that I may have forgotten in my last order elsewhere,or some things I need quickly. Fresh produce has always been fine. It all comes from the local Woolworths anyway. Oh and just a comment about supermarket BBQ chickens… Read more
Follow-up · Fresh produce is fine,just as if I was shopping for it in-store. I haven't had to contact customer service again so I don't know. I had one substitution yesterday which was silly. I had ordered pet mince for cats and they substituted mince for dogs. I don't have a dog. But I guess it's basically the same.
It has taken 6 days up to today to remove a simple email from my account I have gone thru 4 agents 2 supervisors iv explained to the supervisors [Name Removed] and [Name Removed] I've been without food for days due to them not being able to fix my… Read more
account all of my complaints to the supervisors are falling on deaf ears I cannot explain the such unprofessional no action no customer service no help no nothing towards me I would not employ these two people as supervisors what so ever all they have done is pass the problem on to other areas of milkrun and still I cannot use my account!! This is the worst worst worst business I have ever used in my entire life the "Supervisors have no idea what they are doing never mind the agents who answer the phones, milkrun does not give a rats about me as a customer!!! Absolutely disgusting customer service towards me, some people might have jobs, but have no idea what they are doing, thank you [Name Removed] for your ignorance and thank you [Name Removed] for not doin anything to help me, I cannot rate milkrun low enough!!! Useless useless useless
Follow-up · OVER A MONTH LATER PROBLEM STILL NOT FIXED NO RESPONCE FROM MILKRUN THIS HAS TO BE THE WORST MOST UNPROFESSIONAL UNTRAINED STAFFED BUISNESS EVER,THE SUPERVISORS WERE ABSOLUTELY USELESS AND COULD NOT CARE ABOUT CUSTOMER SERVICE WHAT SO EVER CANNOT RATE MILKRUN ANY LOWER TERRIBLE TERRIBLE TERRIBLE SERVICE!!!!
Just a " grab the cash first " Woolworths extended business arm, Milkrun is definitely worse than their big brother WW. I firstly used Milkrun when initially trading. I thought their obviously flawed business model was due to new business teething… Read more
problems. eg, Cancelled deliveries without notification. Delivery to clearly incorrect address.( Nope, they don't resend order correctly, start a new order and wait for refund from previous order). Missing items? YOU prove it!! Delivery times? Uhmm... take your chances. Substituted items NOT similar or just not substituted at all! Defeats the purpose of ordering in the first place. I have offered advice to Milkrun to allow customers the opportunity to indicate that Order is to be CANCELLED if cannot be 100% FULFILLED. Yeah right!. Totally ignored. Obviously.! Suggested to Milkrun NOT to snatch money immediately, but to wait until order contents verified when packed and correct delivery confirmed. NOPE!! Ignored again! Demanded that Milkrun stop sending almost inedible fruit and vegetables.! Asked Milkrun why their products seem to be predominantly VERY CLOSE TO USE BY OR BEST BEFORE DATE! ( Customers paying exorbitant prices, shouldn't be treated like pre-paid dumpster divers!) So called PHONE HELP SERVICE shouldn't ever be unavailable due to recorded message "WE'RE EXPERIENCING CRAZY NUMBER OF CALLS, SEND EMAIL....(or you can try one of their lazy uncaring and unco-operative online WORK FROM HOME message assistance people! e.g: I once had to Cancel my order via Message Service urgently, after 30 seconds of ordering, due to bank problem. Was told order being packed!! Hahaha.. seriously? After explaining situation, my order was eventually cancelled. But not before being berated like a 5yo child! ). Even with their so called incentives to reclaim ex customers, there is no way in hell I would return! Including Woolworths! Strictly Coles now because far less headaches (albeit not totally headache free).
Follow-up · Haven't used since my last post. However, I have gleened over their current T&C's and didn't notice anything new that might be more customer friendly.
Positive reviews
Wish I had read all of these reviews but I placed two orders with milk run as I've been unwell both with milk and both times they said the milk was no stock ??? They're called milk run but no milk ... Just don't . Save yourselves the stress. Show details
Follow-up · Apologies to milkrun - Forgive me please : have to amend my review . Apparently I did not put a alternative tick in place so that's why my order lacked milk and bread . Since then I've tried milkrun again and it was a speedy service . Make sure you flick the alternative button to yes if you need milk and bread in a hurry or icecreams
Incredibly impressed! First time user. Needed a few items fast. From confirmation of the order to delivery was 12 minutes. I’m blown away. I didn’t really think it could be so efficient. Will definitely be ordering again.
I’ve used milk run now for over a year and they have always done a great job on my order, they are a bit pricey though with an add 50 to $1 on top of the normal price with is a turn off , even on woollies specials, they only use our local Woolworths .
Negative reviews
Used this service twice when I’ve been sick and unable to go out to get staple items. Both times they have not delivered what i needed and in this instance it was toilet paper. Now I am forced to go out, risk more people getting sick from me and all they can do to help me is refund me the cost of the toilet paper. That isn’t help, that is an obligation for their failures. Never again will I use such service OR go to Woolies for that matter!
one star is being way to nice this service is not worth one star i have used this app a handful of times thinking maybe each time it will get a little better i would rather pay an extra few dollars and go through uber or uber eats this app is absolutely ridiculous it does not show you what car your delivery driver is driving it has no message… Read more
option to message them it does not have a live tracking app to show where your driver is it only shows a blue little car that stays in the same spot and a timer that doesn’t even match with the real time this app does not meet any small even simple things that every other service provides save yourself the stress and trouble to be left without your order getting dropped off to the right listed address is a very huge ask for this company DO NOT ORDER FROM THIS PATHETIC USELESS APP
They over charge they don’t honour refunds when they have charged initially for the maximum amount of meat and they supply the smallest amount. You never see the full refund. Each item is well over priced. My organic berries came opened with a big slit in the bag. I thought this service would be good bit extremely disappointing and I’ve had problems a few times won’t use again! Show details
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Recent reviews
If I could give it a zero I would . Worst customer service both on phone and chat the guy Jay that works there honestly the rudest person I've had to deal with never again Show details
My order didn't arrive and I was charged. The driver said he delivered to 23, which is my apartment number, not my street number. I walked to #23 and there was nothing there, wasting my time. Milkrun then dismissed my objection by email with: "After a thorough investigation and based on our delivery partners findings, we have confirmation that… Read more
your order was delivered accordingly".
After a 20 minute call with customer service, they said they would give me a refund. They suggested I use a pin going forward so that the hand over of delivery is confirmed.
Have tried and failed with this service at least four times . Every time it is over ONE HOUR watching the driver sit in the car park of the shops while my “expected” delivery changes from 20 minutes to 25 minutes to 35 minutes to an hour and half. The estimated time is just a LIE as it changes while their drivers sit around waiting and waiting… Read more
and waiting for other orders.
IVE ALREADY PAID FOR MY ORDER TO BE DELIVERED. DELIVER WHAT I HAVE PAID FOR !
I wouldn’t bother using them again. They don’t even speak basic English so good luck having a conversation with anyone. Their chat help is an ai bot. Tried to call the actual driver and was told by recording “this door dash number no longer works” make of that what you will. Waited to speak to an actual person who couldnt find my order and questioned if I’d ordered off the app or not. That was ridiculous as well. And I heard her car door close so she isn’t working from an office anywhere. Zero support Zero service DONT BOTHER
wanting ingredients for dinner , would not accept any payment method,hopped on chat no help there,might sort it today or not ,need my s#@t now ,so delete milkrun an went to doordash
Absolute joke, they’ll give you terrible substitutes that make no sense; make you tick no substitutes every time and have a no refund policy. Don’t bother with MilkRun. Show details
Poor service. Twice my eggs have been delivered broken. One time half a dozen were all completely broken. When I reached out to them about it to have my money refunded I was told NO. Twice i have ordered cumin spice no stock available and I was substituted with coriander. That's ridiculous!!! if I wanted that spice I would have ordered it. I thought substitutions meant like for like. Never using them again!!!
The service used to be good. But of late the times have gotten longer and longer. Now with my latest order, the driver picked up the order. - I live about 6 mins from the store - 30 mins I was still waiting, so I checked the tracking. I live near Mirrabooka, he was in Osborne Park. By the time my delivery finally came, the ice cream I ordered was… Read more
liquid. I understand the need for drivers to make money, but taking multiple orders from other businesses and neglecting orders they already take is not a good look. Very disappointed. Now the run around to get a refund.
The delivery is almost 2hrs but when i place my order it says 20mins but 4-5 different drivers kept changing. Very expensive but the service was not good. So many items missing. Not happy at all!