Millers

No wonder this company has gone bankrupt. The quality of the products are horrendous, worse than SHEIN. Now that the company has gone into liquidation I'm unable to return anything and get a refund. The shipping was also really slow (5 weeks). The product came from China not Australia. Show details

Wish I had read all the reviews! Sheet sets are NOT 2000TC even though stated – I ordered 4 sets of king size sheets at 2000TC. They are NOT 2000TC at all, they are thin and flimsy, I'm so disappointed! I've also bought some clothing and now I'm worried after reading everyone else's reviews. It's been nearly 2 weeks and if I don't get what I ordered in another week I'm going to call my bank and get a stop put on the items. Wish I had known how many problems there were with this company.

2 successful online orders recently, but don't buy Millers gift cards! – Update - went on and ordered more jeans, 2 prs and they arrived within a week (today). Please be aware that as they are foreclosing at least some of their other store names they are apparently forcing people to contribute their own money like for like on Millers gift cards! For example, I buy my Mum a $100 Millers gift card for Christmas. My… Read more

mother, when she goes into the store will be told she has to spend $100 of her own money on top (ie $200 worth of goods) to be able to redeem the $100 gift card. It stinks and has recently been on A Current Affair. This is apparently legal, but who would do this?! Original review - recently ordered some items I knew I wanted but couldn't find in my local Millers which I frequent often! I read reviews on here after spending $90 on 2 pr jeans and 2 lovely tops (everything discounted!). I thought oh my God, this stuff will never arrive. My heart sank when I got an email from their parent company Mosaic/ Noni B saying there could be delays and maybe multiple consignments. Well, within a week I got my items, all correct items and size, looking like they'd never been tried on, wrapped in plastic like from a dry cleaners! Just want to reassure everyone.

Very skilled and customer focused support – Very pleasant, courteous and competent staff who quickly completed the resolution of my problem. A nice experience. Show details

Excellent service and excellent value for money!!! – Never been disappointed in any of my orders. Quick delivery. Excellent service and excellent value for money . Love love love my clothing! Show details

Not happy poor customer service – Goods arrived in dirty packaging and one dress has holes surrounded by black markings. I have asked for help regarding replacement I have provided photos but customer service non existent.

POORLY SEWN – Easy ordering process online BUT then products were so poorly made. Ordered 3x Katies Tiered Shift Dresses. Pockets not sewn incorrectly, sew lines so close to the edge of fabric throughout the dress that one gentle pull and the seams came apart. Had to re-sew necklines to keep the lining in place. Re-sewed the tiers on. Apparently reduced from $89.99. Not worth the $25 I paid and definitely not worth $90. Come on Millers!

Irresponsible and contrived – It's really no wonder they are in admin. Customer service is terrible. And illogical. I purchased 3 items in the same order, one size 14, it fit nicely, another item in size 16, fit nicely, then 3rd item in size 18 which was TOO SMALL! Okay, so I wanted an exchange for the 18 to a 20 to fit. They wrote and asked me for a photo to "show… Read more

comparison"!?!? I wrote back and asked them what that was supposed to be as I had nothing to compare to (look, if it doesn't fit, it doesn't fit!) They then wrote back to me and stated this: "Please be advised that our stores do not accept returns or exchanges for online purchases made with the payment method of PayPal or Afterpay." SERIOUSLY? They didn't say that at first! And I've returned before and I always use PayPal! Just a very suss, wiggly attempt to get out of return. I'm sure this must violate Australia's retail return rights code somehow! They don't say that anywhere on the website or Returns policy. And, as stated in another Review here, I'd have to pay $15 to return. "Contrived avoidance" ... they know we won't return that way, so they keep the $$ and we dispose of the merchandise. They just make it up as they go! I just wanted to exchange a badly sized top. They say on their website, "Easy Returns" ... really??? No wonder they can't make it work with irresponsible behaviour like this. Give 'em a wiiiidddde berth!

Terrible! – No stars! Terrible customer service and product not even close to the picture in the ad. Also, they will only refund 30%! Still waiting for a response for an address to return.

Faulty product and no help with refund – My wife purchased a dress and when she got it home found it had a hole in it. None in stock in townsville to replace and no assistance whatsoever from these criminal, rip-off merchants. They would not know customer service if it hit them in the face. Never shopping there again and recommend no one else does either. Cheap junk rubbish and no one… Read more

standing behind the product they sell. Buy from them at your own peril. AVOID AVOID AVOID. Buyer beware!

Millers no thanks – I will never buy anything from Millers ever again, I brought off their online shop and the items did not fit. When I tried to return it the rude saleswoman at Morayfield shopping centre informed me that the item was Rockmans and had to be returned to Rockmans or it could be returned to Rivers. If you purchase something from a Millers website then… Read more

you should be able to return the item to a Millers store. Why could I return it to Rivers or Rockmans when I got it from Millers ?

Very disappointed in sizing – Bought 7 pieces of clothing on line. Only 3 can be worn because of sizing. Ordered 4 size 12 blouses. All are to fit sizes 16-18 so CANNOT wear. One pair of crop pants to fit size 12 but they are more like a 14. Another pair of crop pants size 12 fitted well. One short sleeved top size 12 is between a 12 and a 14. Obviously items were wrongly labelled in factory. Show details

sizes inconsistent and costly return policy – Ordered 2 jumpers online in M size which I have hd form them before . paid $12.95 postage. One is great , the other is far too big. Contacted them via email about return to the closest store (10k away) and as paid via paypal I have to send it back to the warehouse and the only option is $15 freight. so dont rely on the returns policy and sizes vary considerably although marked the same size Date of experience: 26 August 2024 Show details

No head office in Australia – I have been a loyal customer to Millers for many years I wish to exchange a jacket a few days after the 30 days I have tried to call head office but the offshore people ignore my request I am beyond frustrated and upset. Show details

Poor customer service – Placed a click and collect order stock not available to collect in store took 11 Days for delivery. As I no longer required the items as I went to the store to buy. I have returned the items. I have not heard if the package has been received this was sent on 15th June. They don’t respond to emails at all. Only offer AfterPay for online shopping. I will never do an online order again. Show details

Online gift card fail – Trying to order online with gift card given as present. Store said it was able to be used online. Operator every second word, I'm sorry, they will get back to me in 3-4 days. Asked to speak to supervisor conveniently on break after wait on phone. Reminded her supervisor has to be available. They are the ones that have closed all the stores. Asked for refund on gift card useless to me.

Most revent example of Millers failing to honour a reward voucher 30/05/2024 Tweed Heads mall – Millers reward vouchers seem fraudulent. I have never been able to use one yet and social media posts suggest I am not the only one. Details of most recent failure of Millers to honour a voucher is attached. Why are they permitted to offer an incentive which is generally unusable?? Reeks of dishonest business practice. Show details

Big thumbs down on Millers – What has happened to Millers? You could rely on getting some decent clothes but my recent experience in purchasing some tops and a jacket has been so disappointing. My purchases were all done online, the 3 tops I bought are made from cheap material, poor workmanship, didn't fit well nor did they look good on me at all. The sizing was all over the… Read more

place, a size 12 was too small, a size 14 was too large, the jacket didn't fit at all, went to a Miller store to exchange the jacket, unfortuntately they could not exchange as they didn't have the item. I was told I could pick something else which was good but their range of clothing is not very interesting. I'm giving 2 stars because I was able to swap one of my purchase over in store, the other items I am donating to charity, customer service in store was good. Millers really need to step up with producing better quality clothing and not mass produce to sell cheap, it shows and its poor. Not sure how they are staying afloat, just cheap cheap cheap.

Bad Experience – Bought some tops from here, one didn't fit and the other looked weird on. I took them back, one top didn't have the smaller size I needed, so I just wanted a full refund as there was nothing else I liked there. They wouldn't give me a refund (so dodgy in itself) and only offered a Credit Note. Tried to then get a gift voucher so at least my mum… Read more

could use it, was told couldn't do that (I paid them $50 in cash so why can I not get a $50 voucher?). So they basically steal your money!! I will not EVER be shopping here again!!

Worst shopping experience – Purchased cardigan which was too big. Returned the next day for exchange, but smaller size unavailable. Could not get refund, I would have settled for credit note, but this was not allowed either because I did not have receipt...even though I am a member and the sale was registered to me on their computer. I will NEVER set foot in their stores again. They could not care less, and now, neither do I. Show details

Closed Down – You really need to update your website's. I drove half an hour to go to Burwood Miller's. It has obviously been closed down a long time. What a waste of my time. Show details

Never again Millers – Purchased 2 tops and the sizing wasn’t right took them back for an exchange and they wouldn’t let me. Millers has my money and I have 2 useless tops. Never will I set foot in any Millers store again their customer service is disgraceful. Show details

Easy to buy, hard to return – Don't expect a refund from the miller's store if you buy online using BPay or credit card. You will need to spend a further $12.95 postage to return. If the item is reduced you can't exchange or return at all. Never again, lesson learned. Show details