Milsims Games

On their website, on the top right is a button that says Price Match. Guess what? No one from their team ever replies to whatever you submit on there. If that's their customer service to online enquiries submitted through their website's dedicated feature, imagine the rest of their customer service when you actually do spend at their shop. They… Read more

may have competitive prices on some products but are you willing to risk a bad service, no support just to save a few dollars?

Well priced, friendly – I backordered two items online at different times to pick up from the store. The items were well-priced, the same or cheaper than amazon. Picked up one within a week and the other took about three weeks. Staff friendly and knowledgeable, and thanked me for my patience on the 2nd pickup. Offered to try and get an old game I enquired about which I appreciated. I intend to purchase future games from them to support local business.

Extortion company don’t buy from them – This place takes your money for products they don’t have in stock and then instead of refunding for what they can’t supply they try to give you store credit, which is against the law, or charge you a 10% fee on the refund, also against the law. Absolutely disgraceful business practises and the ACCC should take them to task for doing this… Read more

repeatedly to multiple customers. Read the reviews and stay away. There is a reason they are known in gaming circles as the dodgy brothers store.

Placed my order and received it under a week all with COVID going on – So, I have been searching for top loaders and penny sleeves and were struggling to find them. These guys had them, I placed my order before checking reviews - I must admit I was a little spooked reading some older reviews online but credit where credit is due I had fantastic service. Thanks milsims my unprotected cards can be safe

New owners rejuvenating the business – Very good experience ordering online. Quick to post and respoind to email enquiries promptly. Poor reviews relate to previous owner.

In-store service is great, prices are the cheapest I've seen at a bricks-and-mortar, selection is awesome! – I'm honestly surprised to see so many negative reviews on here about Milsims - had one bad experience when they couldn't get stock of a particular game, but I chased it up and got it in the end. Apart from that - I've always shopped there in person and have found the staff to be friendly and knowledgeable, their prices unmatched within physical… Read more

stores, and their range excellent. I'm happy they've moved to Mont Albert because it's nearer to me and I can visit them more often!

Thanks guys and keep up the good work!

Clown show – Some advice: Do not email people spruiking an online "sale", take their money when they attempt to purchase an "in stock" item, only to refund it almost a week later because the item does not exist. Presumably I get to swallow the transaction fee.

Charge for refund on out of stock items – Phone and check items are in stock before you place an order online. We ordered 38 items that were indicated as in stock on their website on the search and cart page, but apparently customers are expected to open each item individually to check stock numbers there. When they picked our order they advised 7 of them were not in stock and they had… Read more

no plans on ordering more anytime soon. We have been offered store credit, which leaves us out of pocket and out of goods, and been told if we want a refund we need to pay a 10% restocking fee to get the money back for the items they did not have available as advertised.

After calling the store to find out what had happened with the 31 items they did have in stock that I paid for, they advised they decided to keep them aside even though I had requested and paid for express shipping.

At no point during the ordering process was I made aware of the 10% stocking fee for items that are out of stock, or the need to check each item has sufficient quantity in stock myself (most websites do this for you). Maybe these are some changes you could implement to make the shopping experience less painful for the next person.

Out of business – Ordered 2 items back in June, only received one. Fortunately I only got charged for the one unlike others here. Now the website is down, their facebook hasn't been updated since October and their shop is shut. Looks like the end.

New management, Staaf and location makes a great combination! – Milsims are back to being a great store. Lots of stuff, friendly staff willing to help means this one great brand has risen like the proverbial phoenix from the ashes!

Non-supply of ordered and paid for games – I ordered a board game in April 2015 and expected that it would take a few months to import. I contacted them after 5 months and was told it was on order. I emailed again them in December (8 months after I paid for the game) and got no reply and left a phone message a few days ago but still have no reply yet. Judging by similar complaints, they are beginning to look rather shonky!

No item and no refund - Not even responding to Fair Trading NSW – I preordered a product with these guys a month in advance. I was advised on the day that it should have arrived that they hadn’t ordered enough stock. I let them wait and see when the product would arrive and after a few weeks they advised they couldn’t give a time frame. I asked for a refund and haven’t heard back from them since. I’ve sent… Read more

multiple emails in that time.

I contacted my bank to get the money back but it was past the allowed timeframe. I contacted Fair Trading NSW but they couldn’t get in contact with them either. I don’t know how a company can get away with fraud like this.

Took My Money. Didn't Send Game. Raising A Dispute With Paypal – I chose to buy here because I saw on a forum that they were a good store. Boy, was I wrong. No response in two months. Can't get them on the phone. I want a refund.

potential fraud – After explaining to the police the problem with this company I have been advised to make an official report as military simulations are not responding to any enquiry and are charging for orders they are not fulfilling. I implore you to do the same immediately...

Avoid. 'In Stock' is meaningless – Ordered 'In Stock' items, weeks went by without any confirmation. Multiple emails were not responded to. Had to open a PayPal dispute and even then received no message. I will never order anything from here again. Judging by other reviews I'm not alone with this experience.

Catastrophe! Stay Away!! – One of the worst sellers I have ever encountered! Here are the things that bugged me most: - Time factor: More than 4 months have passed without any sign of my order. - Terrible communication and customer care: Only 1 out of my multiple emails was ever answered. - Poor business practice: The one email answered stated part of the order would… Read more

be with them the week after. This may have been the case but it was certainly never sent on to me.

- Payment in advance: Since they did not honour my order, looks like this type of practice created very cheap credit for them.

Now I am left where I started over 4 months ago.

Shop elsewhere - this business is a waste of time, effort and money!

New owners, new MilSims – Since new management have taken over, MilSims is once again a great shop. While they can no longer boast great prices, their selection is extensive and their staff are extremely helpful.

Why don't MilSIms respond? – I am trying to contact MilSIms re an order that I placed last April. They do not reply to my emails. When you ring their shop number, no-one answers, instead you are instructed to leave a message. They do not reply to the message. Don't waste your time or money dealing with these guys!

Its still rubbish – Guys if your reading this and think that they have improved. They haven't. I got told my game needed to be ordered from US.... Two months after I placed the order. Then 1 week later... They asked if they should keep trying. I bought and received the game from Amazon before the 2nd email was sent. Don't buy anything from them.

They used to be good before 2015 – Milsims was recommended to me by a friend about 3-4 years ago and from then I ordered games from them, at a much cheaper price than at local stores. Sometimes I had to wait a month or two for games to arrive, but I could live with that. That all changed with my latest order from April 2015. One of these items was in stock and arrived quickly… Read more

but the rest never showed up. I emailed/called the store at least five times and was told that the items would arrive in a week or two, but they never did. The last time they said ONE would arrive and even that failed to do so. This was very stressful and frustrating as I wanted these games for a housewarming, which I consequently could not do.

More than five months later I decided to cancel my order. My first two attempts (phone call and email) nothing happen, then I called them again and it was done straight away with a refund. I'm giving them two stars rather than one in appreciation of the good service they used to provide and that I eventually got a refund. I will not be ordering from them again.

Don't waste your time with these guys – I have tried and tried to not get irritated with these guys due to my emotional connection to them from growing up in a small country town and these guys where the only way I could get gaming products. However all of my last interactions with this company make it clear, they do not care anymore. They should shut the doors, its over. I ordered… Read more

on a Saturday and they happily processed my payment. Was quite happy to wait till middle of week to get an update. Sent an email Thursday afternoon asking for an update. All items where "In Stock" and according to their site this should not be an issue. Sent another email on the Monday asking for a response. Nothing.

I will be cancelling the order, this is ridiculous. I NEEDED items on that order for the weekend after the Monday email. 2 complete weeks I figured was plenty of time for Australia Post to cause an issue, but I thought the order would be at least processed.

Don't waste your time with these guys, head over to Joe Dodgy or The Combat Company. You know its become bad when reviews recommend competitors.

Decline in service – I have been a customer with milsims for the last 15 years. They used to send out a brilliant catalogue to their customers years ago and you would email and call your order through with little or no problem. In the last three years their customer service has deteriorated seriously.Staff on the phone are rude, terse and often you will have to ring… Read more

numerous times to find the status of your order. The prices are very reasonable but buyer beware, anything out of stock or listed as a pre order will take ages and my last few orders I have just ended up getting refunds. A sad state of affairs for what was once probably once one of Australia's premier games/miniature store.

Worst customer service - do not pre-order anything! – So i made a pre-order of a game on the 17th January 2015 was advised that it would be in stock in early March. So the whole of March came and went and no communication whatsoever. I then emailed them in early April and was told that it would be arriving within the month. Start of May and still no game or no communication or explanation from the… Read more

store, NOTHING.

So again I have to contact them but this time I just get 'sorry it's still out of stock with the supplier'. No time-frame of when it might be coming in (which by now I wouldn't believe anyway) or offer of refund.

Finally on the 6th June, I've had enough and asked them to refund my money. Which i finally got after 14 MORE DAYS and another email asking where my refund was.

I honestly don't know whether this place is deliberately deceitful or just has the worst customer service.

A tale of 2 Countries – A few weeks back, on the same day, i ordered 2 items: 1x game from Milsims & 1x rare book from Hong Kong. Both items were 'in-stock' on their websites. I paid with Pay-Pal for both. What happened? The Hong Kong company: - Put my item into Processing first thing Monday morning (i bought on a Sunday) - Posted the item 1 hour later and sent me… Read more

an e-mail notifying me

- the item arrived 3 working days ago

= I am very happy

Milsims Games

- Put my item into Processing on the Tuesday

... then ... nothing ... no e-mails, no updates on my account ... nothing

- so I rang on the Thursday: "yeah, we have the item, i put it out to be packed this morning" (i thought Processing was done on Tuesday?)

- a day later, still not sent: "The game was too badly damaged so we are getting another brought in, it should take 5 working days"

- call back 7 working days later "should be here in a couple of days"

Note that ALL these conversations happened because i initiated them, the item was 'in-stock' at time of order and then was 'too damaged' but no one let me know, no e-mail, phone call or account update.

In The End?

I cancelled my order and got a refund.

I have shopped with Milsims for over 5 years and their service has deteriorated over the last few years. This was the end for me. I have another Game Shop i am using who are quick and keep me up-to-date.

What is it with all these 'in stock' items that are 'too damaged' to send. This is the second game company in a row that have trotted out the same excuse.

Unsure who is who – I don't know if it was the owner or an employee, but the staff member I interacted with on Friday 01/05/15 at approximately 3.30pm was the rudest and more arrogantly indifferent staff member I have ever dealt with. I ended up buying a game only to use up a voucher I had to ensure that I never have to deal with this place again. Their prices are… Read more

good, but for the frustration and headaches it causes, it's worth just paying a few dollars more and going to good games or something.

In Stock Does Not Mean In Stock, No Phone call, no message – I bought a game and expansion, both showing as "In Stock". Received the game, but not the expansion, seeing as the game was pretty crap without the expansion you can understand my frustration, when they don't contact me in regards their stuff up, and only after phone calls do I get "Oh our websites is faulty" we won't get it in for another few… Read more

weeks. (Well reading these reviews shows how reliable that response can be). Like other reviews this is not my first experience of this. Well that's it I've given up on milsims. Buy elsewhere people, pay that little extra for piece of mind.

Good selection overshadowed by terrible owner – Owner is rude to customers and intimidates employees, can be heard having loud and obscene phone conversations within earshot of customers and staff.

I'm so over this – I decided to put in a large order through them back in July. While I expected that not everything would be on my doorstep in a day, I have waited month on month for them to get their act together. Ask for an ETA on items? You can forget about it. They instead recommended I go raid the factory in China myself. When I was fortunate enough for… Read more

them to tell me they had received part of my order, I'd go and pick it up. That's fine, except for the odd occasion where I'd go to browse with a friend, and lo-and-behold part of my backorder is sitting on the shelf with a pricetag.

"Uh.. excuse me mate, but I'm pretty sure I've got that on backorder." was met with indifference, I had to recommend myself that it would be suitable that I take the item they had sitting in front of me.

I mean wow, you place an order, PAY FOR IT, then what exactly is the attitude here? Oh, we've got his money, let's get some more cashflow by putting items on the shelf? I'll be amazed if that's even legal.

So I went there 2 days ago and spoke to someone about cancelling everything left in the order. She said she'd pass it on to someone else (I'll refrain from posting names here), and I haven't heard about it.

I. Want. Out.

Seriously, if it's out of stock at the time, don't even hope. Just buy it someplace else for a few dollars more. The $50 I might have saved in all of this doesn't even compare to how furious I am.

And if what you're looking for is in stock? Sure, it's 10% cheaper. But from now on I'll take my purchasing anywhere else; these people don't deserve to be in business.

Terrible customer service – Order away if they have what you want in stock and you don't mind waiting at least a week for them to get around to your order. They won't communicate with you throughout the process and if you ring up, they will give you little information, won't give you an indication to whats going on. a "We will get onto it when we get onto it" attitude is… Read more

what I received. I had a week deadline to receive my product and even said I would come into the store to pickup if there was any problems in shipping it to arrive before the weekend.

They ignored all requests and sent it after my deadline.

Items arrived in good packaging and condition but be warned if you need things in a rush or have to talk to their staff

Big selection of games - terrible terrible customer service – Milsims has a large selection of games (albeit a lot are out of stock and need to be backordered), and the prices are reasonable for an Australian retailer. The deal breaker for me is the terrible customer service. My first (and now last) experience with them involved them reserving the wrong game for me so that when I went to pick it up they had… Read more

nothing in stock.

This would have been OK had I not experienced the worst customer service in recent years when I rang in to verify something - the woman on the other end was rude, sarcastic and really didn't seem to care about helping, instead asking rhetorical questions to general enquiries instead of just answering them (e.g explain to me why would we do that?).

I will not be going to Milsims again for my game purchases - which is a shame because they do have a lot of games and I just started a games group and we were looking to start a collection. Large selection of games with decent prices Incompetent staff and terrible customer service

Reliable, great range, good prices – My go-to site for boardgames. Generally items are posted within a day or two, and orders will be sensibly broken up if one of the items is out of stock. Occasionally they need some prodding when things aren't moving; customer service is brusque, but efficient. I've never had any problems with them (unlike, say, Games Paradise). Edit: As of late… Read more

2015, it appears Milsims is no more. Try boardgamesearch for other possibilities. Range, prices, speed Customer service could be more proactive

Great Prices. Useless and rude customer service – Do not have the gall to request an ETA on any of your purchases should they be on back order. Do not question why your in stock orders are taking more than two weeks to ship. Do not expect an apology OR update should an in stock order that you purchase go immediately to back order over the next 7 days and you end up waiting months for it. Feel… Read more

privileged that you are ordering from these people... particularly the gruff old rude and down right useless example of customer service that seems to be the owner.

There is an exponential amount of pathetic attitude coming from a particular older gentleman who takes the calls, and my interactions always make me think a) If you weren't the cheapest in Australia, I wouldn't be buying from you and b) I want to punch you in the nose.

They are cheap though :) If what you're ordering is suitably easy to find and you're in no rush to receive it, then they're probably the best in Australia to order from in terms of cost. Cheap. Younger staff and the lady who has very rarely taken phone calls seem lovely. One particular joke who takes phone calls and consistently acts rude. Long waits. No updates or communication.

Best prices from an Australian online store – I've spent over $2000 on the MilSims website over the years and have nothing but great service. Items in stock are sent quick, well packaged and with great communication from service staff. Have had the occasional order take a bit longer to arrive then expected though. Placed an order on Wednesday, paid the extra postage for express post, and… Read more

not have it turn up until late the following week.

Only once have I received an item that has been damaged. But it looked like that happened in transit due to another heavy object being placed on top rather than poor packaging.

I really like how they deal with back orders too. Rather then wait for all items to be in stock, like some stores, they well send every item as soon as its available. I've received large orders in several shipments at no extra cost to myself.

I referred MilSims to my mum who was looking for a particular game for a Christmas present. They had it in stock, she called the store saying she needed it ASAP and they had it packed and shipped on the same day. She was very impressed. Great prices, fast delievery on items in stock, great communication. Processing time can be a bit long if you want the product ASAP. But a call to the store can fix that.

I received my order without any hitches – I've ordered from Milsims many times and I've had no problems to date. I complete my order on their website and I usually get what I pay for within a fortnight (unless they lack stock). It would be nice if they offered free shipping or a had a free shipping cap. I'm pretty sure the moment a board game retailer does, this would seriously threaten… Read more

the established players in the Australian board game retail industry. My products arrived and were in good nick. Still no free shipping promotion or free shipping cap.

Poor service Slow processing – I've attempted to order things from Milsims Games twice in the last year. First they had an item listed as in stock when it wasn't. They told be about it 3 weeks after I ordered after I emailed them. The response was rude Promised to have some ASAP 3 months later I cancelled the order after the event I purchased the product from was passed. … Read more

It was hard getting a refund and response was slow.. Against my better judgement I ordered another item from them since my husband wanted something from there....I thought maybe the last time was a one of bad experience with a bad customer service drone. a week later still hasn't been processed. I sent an email asking if they could please move on it because I want it for another event... he response I got back from them was rude again basically telling me I would get to it when they felt like it. Starting to feel like I'm being taken for a ride again.

unreliable unfriendly, unhelpful