Mimco

Purchased a bag which was on sale, the original price was $299.95. The bag was presented to me in a plastic bag, surely a product of that value should be nicely presented in tissue or something, not a plastic bag. Thought I was shopping in Kmart. Very disappointed. Show details

i can only say positive things about Ana at Mimco DJ and Dani at Mimco Myers both at Chadstone. They have always been incredibly helpful and supportive to me. They both know the Mimco brand really well. Mimco are very lucky to have both of them who are brilliant.

I absolutely love the Mimco Stage Crossbody Bag. I first bought it in Faded Moss and was so impressed with the quality, size, and versatility that I went back for the Black Light Gold and Leopard as well. Each color has its own personality, but the design is consistently excellent—great size, great quality, and perfect for everyday use or travel. Highly recommend. Show details

I am extremely satisfied with my purchases. Including a crossbody bag, bracelet and earrings. The quality is so good and it’s priced so well. The beaded elastic bracelet is heavy and looks stunning the earring have not irritated my sensitive ears either. Package came so well packed and secure I was really happy with the fast delivery. Show details

Mimco is my go-to for beautiful, stylish accessories. Their statement pieces never disappoint—flawlessly designed and crafted with exceptional quality. While the price point is on the higher side, the value is outstanding; so many of their items are simply STUNNING! I also love that many pieces are thoughtfully designed to be worn multiple… Read more

ways—it’s both fun and clever. Most of my all-time favorite necklaces are from this store, and I truly can’t recommend them highly enough.

I returned a product and was told in-store that the amount paid using rewards would be returned to my account as a goodwill gesture (this was written on the receipt). However, the rewards were never credited back. I contacted Mimco customer service today. (No phone number available, only text (first response after 4 hours) and online chat… Read more

(unavailable when I tried earlier). Must have moved offshore... The response I received from Afshar via online chat: “When a purchase is returned for a refund, any reward used on that purchase is forfeited and not reinstated. In the future, you can retain your reward by opting for an exchange instead of a refund.” If this policy had been clearly explained in-store, I would have chosen an exchange instead of a "refund". The customer service agent apologized but offered absolutely no resolution. I like Mimco’s designs, especially the jewelry, but this experience has been totally unexpected. It makes me question why some Australian fashion brands struggle to match the service standards of reputable global brands. Unfortunately, this experience marks the end of my purchases from Mimco.

Zero star I stopped someone from stealing 2 handbags from their store and write to Mimco management was ignored for 5 months. They gave me a $20 Voucher which must be used within 3 weeks as a good will gesture for my taking time ‘writing a letter’ to them but no Thank you Mimco used to have a genuine quality products but now their leather good… Read more

are very inferior and Mimco Customer Service is not up to standard now Save my money for a better much more pleasant product in the future

Would give zero stars if possible. Kicking myself that I ignored my own review advice some months ago. Things have not improved just gotten worse and this is the last online purchase I will make. Made what I thought was an idiot proof purchase pre xmas window. Two small items. They used the one shipping label for both. Except I received only one… Read more

item and the other item was someone else's order. Got onto their chat expecting them to fix their stuff asap. Chat person apologetic but useless. Gives me a case number and says someone will contact me in a few hours. Case number? I don't have time for this!!! Nonetheless hopeful about the email that's coming. Sure enough an email does come from customer service with the same case number but advising due to high volume THERE MAY BE A SEVEN DAY DELAY BEFORE I GET RESPONSE. So that's two people whose orders they've screwed up pre xmas - and that's supposed to be ok - we'll try to get back to you in 7 days. What they should have done - had an actual person available to say we're sorry about that we'll courier the missing item out now. That's what you would expect from a premium brand. This brand is crap, period. Save yourself the time and energy you'll never get back chasing them for their screw ups. NEVER AGAIN

Placed an order on 30th November 2025, with expected delivery on 4th December 2025, however I'm still waiting for this order to be delivered as of 13th December 2025. I have been a loyal customer to Mimco, however I will not be in the future. Terrible customer service, as you can't contact Mimco by telephone. Hopefully, a Christmas miracle will happen and I receive my Christmas present before Christmas day. Show details

Hi there Do not order online from Mimco. Their customer service is appalling. It’s been a month since I ordered a bag and a keyring. Parcel came with just the keyring inside but packing slip said both items were in there. Contacted them on chat, text message and email (you cannot speak to a person as they don’t have a phone number which is… Read more

unbelievable for an Australian company) and all I get back is AI generated messages telling me someone is looking into it, please be patient etc. I have a photo of the parcel bag my keyring came in which clearly shows there is no way the bag I ordered could have been inside the tiny parcel. It’s been a month now and still nothing. Do not buy online from Mimco because if something goes wrong, there is no one there to help you.

I didn't receive an order from online shopping with Mimco. Their customer service is a nightmare. No phone number only an online chat service. Lodged a case # and absolutely no follow up - despite me following up everyday. In the end I needed to contact my bank for a refund of the money spent. VERY DISAPPOINTING. Show details

Most of their shops are closed forcing you to online purchases. AVOID would leave zero stars if possible. Used their Australia Post generated label for return - month later still waiting for refund. Tracking shows delivered but they say they haven't received it and worse they make you run around Australia Post chasing it. This is third rate and… Read more

not the customer service experience of a premium brand they purport to be. Separately I've made a purchase online which never even arrived. Again another nightmare to sort out with them. Save yourself the misery - stay away

I am a regular customer of Mimco and spent thousands of dollars over past year. I purchased a bracelet which the gold cap fell off after 4 months and I only wore once. I contacted customer service to be told it is wear and tear and basically I am a liar... This is appalling customer service, I will never buy anything again. It was insulting to be… Read more

called a liar and told it is my fault the bracelet broke. Four months isn't even that long , so much for your quality and backing your product. I have never been treated so poorly by a customer service centre. I will never buy from you again. Train your staff to have better service as well.

Very disappointed in Mimco’s customer service. They send you the wrong item and then make you jump through hoops to arrange a refund. Shaik from the online customer service is unhelpful in resolving issues and takes a considerable amount of time to process a request.

I had a $15 reward to use. I went to use it when a 30% was on but the app doesnt seem to work properly with PayPal so I had to redo the transaction on the desktop. Suddenly my discount was gone. I contacted customer support the next day as it was past 5pm and they said as a gesture of goodwill they restored my $15 and they had no ability to honor… Read more

the 30%. Utterly ridiculous and not good customer service. That is not a gesture of goodwill, it was their issue and I missed out. This also is not the first time I have reported this matter but it clearly wasnt reviewed or fixed. I am also a silver member. Alsolutely terrible.

Very poor customer service whether it’s in store or online, have waited a month and a half for a reply and still nothing What’s given $15 vouchers twice and then going to use them they do not work Show details

Mimco castle towers staff not friendly at all.I was there yesterday and I just asked if a particular item is full price or on sale. She wasn’t friendly at all. So today I bought that item online instead of going to that store. Show details

Went into Melbourne Central mimco with 2 friends. We were there for about 8 to 10 minutes. No other customers in the store. Not once did the young girl attempt to talk, approach or ask if we needed any help. So we walked out. How she got the job. I don't know Show details

I paid $79.95 for a pair of Mimco-silver coloured earrings. They are too heavy to wear. Here is what Mimco told me: "We do not accept returns for change of mind for earrings due to hygiene reasons ... I recommend making sure to check the weight of products". Show details

Looks great. Quality not. I bought some Love Hoop earrings that I love. They look great. However, they are my second pair. I had to return the first pair because the post on one of them was bent out of shape. My second pair has a similar issue. I have been wearing earrings for decades and I've never had this problem before. It is not something I… Read more

have done. It's a shame because I love them so much, but one keeps falling off. Sadly, Mimco will not accept this review on their site or address the quality issues. Also, had poor customer service at their Chadstone store with the first return.

Solar tote. This bag arrived in what can only be described as used condition. Not new as sold. No protective stickers to hardware. No protection to straps, zip ends etc (usually a white kind of foamy wrap). Leather very marked and small mark on the inside. Straps held a position as if the bag had been hung. Clearly a second or floor stock. I… Read more

returned the bag and was sent a replacement. The replacement arrived the same. It was squashed into a box too small so super creased. No protection anywhere, damaged foot, straps hung etc. Anyway, CX offered a discount (which the bag had been on sale for before, so still nothing more than you could have got for a brand new bag) and small good will gesture voucher which they would credit to my mince acc. I said, I don’t want a good will gesture as won’t be coming back, just refund the total of the two and call it done. Normally I would have returned a bag in this condition, however this bag was now out of stock and as I already had the same bag in the black and ivory, I wanted to complete the set. CX basically refused the request and just refunded their initial offer and told me about it after the fact. So basically, no opportunity for me to object. Very poor show in my opinion. I won’t shop again in the future. To add insult to injury, Mimco moderated the review above and refused to publish it.

Rubbish product -Mini Shimmy Bracelets – Rubbish product -Mini Shimmy Bracelets.Purchased three of these for Christmas presents (one Click & Collect ,two walk in purchases -all Tea Tree Plaza ) only to discover that they had discoloured and completely stretched out of shape after three wears by the three diffrent recipients . You can buy better on TEMU ,don't bother with MIMCO and their overpriced rubbish. Show details

Easy online ordering with Mimco – I have bought several items online from Mimco. Great specials and fast delivery. Packaging could be improved though. I bought 3 leather pouches and only received protective bags for two of them. Would of liked them for all 3 as they wete gifts. Their refund policy should be longer for online orders too.