Mimco has gone downhill. Quality not there. If you order on line, it is wrapped in one tissue paper. Nothing else. No pouch, can't give as gift like that. Store in Burwood closed. Also Birkenhead head store closed. Looks like cheap costume junk. Buy another brand.
As the website says….. Please SMS us for your customer service enquires, and we will get back to you straight away. 4 months later, I’m still waiting. That’s for the first issue. The second is I bought a wallet for my Daughters birthday, which is today! You would think 2 weeks would be sufficient for delivery, well I was wrong, I’m still waiting… Read more
like I am for now , 2 SMS messages I have sent! I would rate -10 ⭐️ if I could. Shopping in store used to be completely different, although the experience has become a little less fun of late. Staff don’t seem to want to be there, and my local store has downsized, but not in a good way! Sunshine plaza! I won’t be re-purchase again online or in-store, a lot more competition out there now, for your $$. This is from a Rose gold member too. They can shove their bags!
Giving Mimco a 2 star only because I did like Mimco jewellery! I have brought a few pieces over the years and always a little pricey for jewellery that I thought looked good. The necklace that I purchased has pretty oval pearls and round blue dotted balls on a distressed metallic chain. Have only worn it a few times as it goes with a specific… Read more
look in mind. My jewellery is always kept in cloth pouches to keep pristine. The necklace was only 3 years old and the string holding the pieces has snapped! Its unfortunate, but I don't want to spend this kind of money on costume jewellery if the result is going to be that they tarnish or break after a couple of years. Note to self, no more costume jewellery from Mimco for me.
Reviews with attachments
- +1
DEFECTIVE HANDBAG — MIMCO FAILED TO ACKNOWLEDGE FAULT. It’s clearly apparent they don’t value the customer. A disappointing experience with both the product quality and customer service, and inexperienced staff. I purchased what I thought was a denim fabric tote bag with leather piping. The fabric was defective and irreparably damaged when it came… Read more
in contact with water. Would you believe it — WATER faded the fabric like bleach. When I contacted the company, I was bounced between the store and head office repeatedly before being told I needed to present my original receipt to proceed. As someone who loved the bag and had no reason to anticipate a quality issue, I hadn’t kept it. What frustrated me most is that this bag has MIMCO printed all over it — there is no question where it was purchased. For a brand at this price point, I expected both a quality product and a straightforward resolution process. Feeling frustrated with the generic AI robot response, I then complained again to the store. I was contacted the following day and offered a voucher for the price of the bag to pick up in store. When I arrived days later, I was met with an inexperienced sales assistant who handled my issue very badly, even though I was assured they were expecting me. She couldn’t be bothered to do anything until I insisted. When the manager eventually arrived, there was NO APOLOGY for the defective bag. I was merely treated like a liar because I had no receipt. The defective bag was never acknowledged as a defect — it was stated that the voucher was an act of goodwill. Obviously it was assumed that I wasn’t being truthful, so I was offered their lowest sale price of a $39 VOUCHER. I WAS SO INSULTED ——I WALKED OUT.
Mimco can keep their lowball offer — they obviously need the money more than I do —-I suggest adding it toward training the staff on how to handle a complaint!
I will be lodging a complaint with the ACCC and would caution others before purchasing from a brand that does not value the customer.
P.S I have been a Mimco customer for over 20 yrs I have 10 handbags , purses, multiple hair accessories and some jewellery. Apparently I have only one purchase on there database. I will NEVER spend another cent with this brand!!
Lost its quality and class - The online service was ok - its the product I am not happy about! A very disappointed customer here: Just received a new handbag Mimco Noir Charm Bowler Bag Black, looks very impressive but I am very disappointed with the structure of this bag. Firstly the leather is rather thin more like vinyl, it is not overly solid… Read more
for a 'structured' bag as per some others like the D-Vine Tote Bag in Saffiano leather. This bag is very soft if indeed leather and I see it will not last long! There is No signature lining just a cheap black Indian cotton? The internal slip pocket for a phone sits far to close to the zip catching when closing bag, and cannot put phone sideways, pocket should be deeper in the bag. And what has often annoyed me, no foot studs or reinforcements to protect the bottom as you would expect for a bag designed to stand up, and at a price range $399.95 AUD! Sadly this bag will be returned as I see more and more these days that Mimco is lacking in quality and this bag is proof. I have been buying Mimco products for many years supporting an Australian brand, but now I feel clearly with NO quality control, leading into fast fashion with a high end price tag, its an item that will end up in landfill! I think its a need to start looking elsewhere! Mimco you have lost your quality and class and a long standing customer!
Customer service not good. I ordered 9 different styles of bracelet last 30th of Nov and it was a split delivery. 7 of them arrives on time and 2 remaining didnt arrived on time and it was really dissapoint after 1 week of waiting still nothing and 10/12 i follow up they said it was lost in transit and they going raise to case manager they give me… Read more
case number and they going to reply within 2 to 5 days. After waiting for nearly 5days 13/12 i follow up again and they said they are still conducting investigation i told them that i really need the bracelet its a xmas present and they said it takes time because of holiday season and i told that i order it on time why it taking so long to resolve the issue. And they give me case number again. Im so frustrated and then i follow up again 15/12 i told to the customer service that i cant wait this is too much delay in my end and that bracelet was for xmas present. I suggest if i can collect in penrith and they said yes i can and there is a stock at their penrith store and they going to give a confirmation from the store after 3 days they 19/12 give a tracking number instead of a confirmation from the store i said to my self ok fine lets wait, hopefully no issue at this time. And then today 23/12 i received the delivery and makes really upset i received empty bag. So i contacted the customer sevice with the photos same same lines "im sorry, this is frustrating blah blah" omgeee.... this lines is overused. Really makes upset. And also they also in hurry they always "is there anything i ca help?" And they always said "im sorry i understand the your situation" I told to the customer service that is really too much. There's no phone number to contact them. Mimco never again.... i paid in full and not afterpay and what kind of service you have???Ive been waiting for nearly a month. And issue still not solve and now i have to wait again xmas and new year is approaching and my xmas pressies for my friends are not yet compled xmas parties are almost over. My other online purchases from last weekend has already arrived and yet from mimco hasnt still arrived yet and still had an issue. Really mimco????
Super disappointed. It wasn’t a cheap backpack, and the black leather is peeling around the handle and straps. It isn’t even a year old. These ‘designer’ brands need to do better. And they don’t let you leave reviews on their website.
Latest follow-ups
I had a $15 reward to use. I went to use it when a 30% was on but the app doesnt seem to work properly with PayPal so I had to redo the transaction on the desktop. Suddenly my discount was gone. I contacted customer support the next day as it was… Read more
past 5pm and they said as a gesture of goodwill they restored my $15 and they had no ability to honor the 30%. Utterly ridiculous and not good customer service. That is not a gesture of goodwill, it was their issue and I missed out. This also is not the first time I have reported this matter but it clearly wasnt reviewed or fixed. I am also a silver member. Alsolutely terrible.
Follow-up · Ive been asked to write a follow up. Mimco staff didnt help at all so Ive stopped shopping there.
She thinks she works in Chanel! – I have previously sent this directly to Mimco customer support, or should I say, Lack of customer support (no response) so I'm sharing my experience with you.Hi, Customer Care, I want to share my in-store experience, which I believe was sadly… Read more
lacking, this afternoon for my click-and-collect experience.
Firstly, I have never shopped at Mimco and with that said, I certainly won't be again at the Mimco Central Plaza.
I came into the store just after 1 pm to collect, with two staff serving at the counter, as a third went to lunch. A blonde girl asked me if she could assist and as soon as I said it was a collection, she gave me a spiel that the other person, who was serving would assist as she needed to be on the floor, like she was the directrice of Chanel!
Now you are aware of your store size, there's no separate rooms or blind spots so she could have quickly assisted AND acknowledged any new customers as they entered AND done my collection but no, she stood there greeting and smiling, which is all well and good and after about five minutes of me waiting, I heard her tell another customer to join the line for service. This is when I spin around and point out that if she had just assisted me in the first place, there wouldn't be a line.
She blustered some reasons as to why she HAD to be on the floor but then sent the other girl, who had just finished her sale on to the floor and proceeded to make the gesture to get my item.
I absolutely refused to accept service from her as she didn't want to assist initially, she continued to sprout rubbish and the other girl, processed my click and collect within 30 seconds. I genuinely wish I had had the manners to thank the girl who assisted but I was too furious and just asked for my item (which I still haven't looked at) refused a bag and left with a parting shot at the blonde girl that the word shop assistant has assist in it.
No doubt you can watch this entire experience on your internal cameras.
I am fully of the belief that as my purchase was a collection and not going to her sales targets, she just couldn't care about the service. If I am wrong, I would appreciate a response to this email.
Thank you, Sarah Ford
Follow-up · In regard to follow up on my Mimco experience....... There is none. This is not a product I can align with or consider purchasing again. My disposable income and shopping experience must give me something back, besides the product. It's a small wrist purse, but the initial point of contact and service staff dismissal is something that I will always remember, and we are two years on. I'm sure she's gone, but so am I. Seeya!
i can only say positive things about Ana at Mimco DJ and Dani at Mimco Myers both at Chadstone. They have always been incredibly helpful and supportive to me. They both know the Mimco brand really well. Mimco are very lucky to have both of them who… Read more · 1
are brilliant. Yet again l purchased a few things at Mimco Myers Chadstone, day 3 still no rewards or record of my purchases. This has happened MANY TIMES
Follow-up · Definitely not happy with Mimco Customer Service, appalling service
Positive reviews
I absolutely love the Mimco Stage Crossbody Bag. I first bought it in Faded Moss and was so impressed with the quality, size, and versatility that I went back for the Black Light Gold and Leopard as well. Each color has its own personality, but the design is consistently excellent—great size, great quality, and perfect for everyday use or travel. Highly recommend. Show details
I am extremely satisfied with my purchases. Including a crossbody bag, bracelet and earrings. The quality is so good and it’s priced so well. The beaded elastic bracelet is heavy and looks stunning the earring have not irritated my sensitive ears either. Package came so well packed and secure I was really happy with the fast delivery. Show details
Find out how Mimco compares to other Jewellery Shops & Brands
Know better, choose better.
Mimco is my go-to for beautiful, stylish accessories. Their statement pieces never disappoint—flawlessly designed and crafted with exceptional quality. While the price point is on the higher side, the value is outstanding; so many of their items are simply STUNNING! I also love that many pieces are thoughtfully designed to be worn multiple… Read more
ways—it’s both fun and clever. Most of my all-time favorite necklaces are from this store, and I truly can’t recommend them highly enough.
Negative reviews
Would rate zero if possible. Unacceptable wait for fulfillment of order. When I chased up multiple times, just fobbed off. Still haven't got my bag. Please DO NOT BUY ONLINE!!!! Show details
I purchased an expensive necklace from Mimco and didn’t receive a pouch or anything to keep it in, I know that they usually come with a cheap little pouch and this was missing, it was only wrapped in tissue paper upon receipt. I have contacted customer service 4 times and they just direct me to go into physical store which I cannot do. I think the… Read more
contact centre is in another country and it’s absolutely appalling customer service. I am a long time customer and this has put me off this brand forever.
Purchased a bag which was on sale, the original price was $299.95. The bag was presented to me in a plastic bag, surely a product of that value should be nicely presented in tissue or something, not a plastic bag. Thought I was shopping in Kmart. Very disappointed. Show details
Recent reviews
I bought this cross body bag and just after 12 months I noticed the bottom wearing. This is the second Mimco bag this has happened to. Mr Minute said it would cost $100s to repair. I will never buy another product as Mimco refused to help or replace… Read more
when I returned to the store. Ive bought 3 bags, 2 x wallets and buy birthday gifts from Mimco. They've lost me as a customer.
Follow-up · Who wants to use the bag when it looks like a cheap knock off because the leather has worn off. If I hadn't purchased it from Mimco myself I would have said it came from Bali.
I returned a product and was told in-store that the amount paid using rewards would be returned to my account as a goodwill gesture (this was written on the receipt). However, the rewards were never credited back. I contacted Mimco customer service today. (No phone number available, only text (first response after 4 hours) and online chat… Read more
(unavailable when I tried earlier). Must have moved offshore... The response I received from Afshar via online chat: “When a purchase is returned for a refund, any reward used on that purchase is forfeited and not reinstated. In the future, you can retain your reward by opting for an exchange instead of a refund.” If this policy had been clearly explained in-store, I would have chosen an exchange instead of a "refund". The customer service agent apologized but offered absolutely no resolution. I like Mimco’s designs, especially the jewelry, but this experience has been totally unexpected. It makes me question why some Australian fashion brands struggle to match the service standards of reputable global brands. Unfortunately, this experience marks the end of my purchases from Mimco.
Zero star I stopped someone from stealing 2 handbags from their store and write to Mimco management was ignored for 5 months. They gave me a $20 Voucher which must be used within 3 weeks as a good will gesture for my taking time ‘writing a letter’ to them but no Thank you Mimco used to have a genuine quality products but now their leather good… Read more
are very inferior and Mimco Customer Service is not up to standard now Save my money for a better much more pleasant product in the future
Would give zero stars if possible. Kicking myself that I ignored my own review advice some months ago. Things have not improved just gotten worse and this is the last online purchase I will make. Made what I thought was an idiot proof purchase pre xmas window. Two small items. They used the one shipping label for both. Except I received only one… Read more
item and the other item was someone else's order. Got onto their chat expecting them to fix their stuff asap. Chat person apologetic but useless. Gives me a case number and says someone will contact me in a few hours. Case number? I don't have time for this!!! Nonetheless hopeful about the email that's coming. Sure enough an email does come from customer service with the same case number but advising due to high volume THERE MAY BE A SEVEN DAY DELAY BEFORE I GET RESPONSE. So that's two people whose orders they've screwed up pre xmas - and that's supposed to be ok - we'll try to get back to you in 7 days. What they should have done - had an actual person available to say we're sorry about that we'll courier the missing item out now. That's what you would expect from a premium brand. This brand is crap, period. Save yourself the time and energy you'll never get back chasing them for their screw ups. NEVER AGAIN
Placed an order on 30th November 2025, with expected delivery on 4th December 2025, however I'm still waiting for this order to be delivered as of 13th December 2025. I have been a loyal customer to Mimco, however I will not be in the future. Terrible customer service, as you can't contact Mimco by telephone. Hopefully, a Christmas miracle will happen and I receive my Christmas present before Christmas day. Show details
Find out how Mimco compares to other Jewellery Shops & Brands
Know better, choose better.
Hi there Do not order online from Mimco. Their customer service is appalling. It’s been a month since I ordered a bag and a keyring. Parcel came with just the keyring inside but packing slip said both items were in there. Contacted them on chat, text message and email (you cannot speak to a person as they don’t have a phone number which is… Read more
unbelievable for an Australian company) and all I get back is AI generated messages telling me someone is looking into it, please be patient etc. I have a photo of the parcel bag my keyring came in which clearly shows there is no way the bag I ordered could have been inside the tiny parcel. It’s been a month now and still nothing. Do not buy online from Mimco because if something goes wrong, there is no one there to help you.
I didn't receive an order from online shopping with Mimco. Their customer service is a nightmare. No phone number only an online chat service. Lodged a case # and absolutely no follow up - despite me following up everyday. In the end I needed to contact my bank for a refund of the money spent. VERY DISAPPOINTING. Show details
Most of their shops are closed forcing you to online purchases. AVOID would leave zero stars if possible. Used their Australia Post generated label for return - month later still waiting for refund. Tracking shows delivered but they say they haven't received it and worse they make you run around Australia Post chasing it. This is third rate and… Read more
not the customer service experience of a premium brand they purport to be. Separately I've made a purchase online which never even arrived. Again another nightmare to sort out with them. Save yourself the misery - stay away
I am a regular customer of Mimco and spent thousands of dollars over past year. I purchased a bracelet which the gold cap fell off after 4 months and I only wore once. I contacted customer service to be told it is wear and tear and basically I am a liar... This is appalling customer service, I will never buy anything again. It was insulting to be… Read more
called a liar and told it is my fault the bracelet broke. Four months isn't even that long , so much for your quality and backing your product. I have never been treated so poorly by a customer service centre. I will never buy from you again. Train your staff to have better service as well.
Very disappointed in Mimco’s customer service. They send you the wrong item and then make you jump through hoops to arrange a refund. Shaik from the online customer service is unhelpful in resolving issues and takes a considerable amount of time to process a request.
Very poor customer service whether it’s in store or online, have waited a month and a half for a reply and still nothing What’s given $15 vouchers twice and then going to use them they do not work Show details
Mimco castle towers staff not friendly at all.I was there yesterday and I just asked if a particular item is full price or on sale. She wasn’t friendly at all. So today I bought that item online instead of going to that store. Show details
Went into Melbourne Central mimco with 2 friends. We were there for about 8 to 10 minutes. No other customers in the store. Not once did the young girl attempt to talk, approach or ask if we needed any help. So we walked out. How she got the job. I don't know Show details
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.