Mincove Homes

Post Built Service - Too Bad! – We have been waiting for 2 years to get issues resolved after moving to house built by Mincove. Be careful and stay away!!! Despite repeat requests and follow ups, I eventually gave them a week's notice to go to the fair trading. I got a call on the last day advising that someone will be visiting home on 22 Aug. I sent a reminder just a day… Read more

before to ensure someone is really coming. No response and as suspected, no one showed up. I stayed home and spent whole day in anticipation. I had enough and now requesting Fair Trading to assist us.

Amazing – My partner and I made a decision to do a knockdown rebuild almost two years ago. After careful consideration, we found the house we wanted to spend the rest of our lives in and so began our journey with Mincove. The whole process was made a breeze from the first meeting, and this continued throughout our build. This was thanks to our Client… Read more

Liaison Officer Cathleen who was always available to help. However none of this would've been possible without our site foreman Phil. Throughout, he kept us up to date with the build progress being transparent, and he delivered. Which was amazing, especially when trying to coordinate with so many different trades, in a world where trades are so hard to come by. I know building one home was stressful, but having to build multiple homes at the same time I couldn't imagine. I don't envy his job and again wanted to pass on a big thank you him in particular.

New Home 2022 – In September 2022 we received the Keys for our new home. The quality of work on our build exceeded our expectations and we are beyond grateful for all Mincoves hard work. From our first meeting with James he was so knowledgeable, friendly and helped us through the early stages with no question being too silly . Brendan our site supervisor was… Read more

always informative on all the steps from construction stage right through to maintenance stage. All the ladies from administration to selections in between were always so helpful and prompt with their replies Thank you for building our forever home.

Downright terrible – Honestly if you are looking for a company that is efficient, honest and worthy of your money go find another company. This company is slow, makes mistakes that out end up being a huge delay, bad communication, and drag out every single process. The built stage ongoing is 9 months and the delays are caused by their error. 9 months…. And still… Read more

can’t give me a timeframe from settlement. What a joke.

Yet houses around me have been started in Jan 22 and now completed.

The first home builders dream – We engaged Mincove homes to build an investment property at Calderwood around Sep 2020 (First home construction experience). This was after they clearly stood out from other builders during the pre-sale process by being being supportive and listening to our needs with regards to an uneven block with quite a slope. From the very get go, the Mincove… Read more

process was easy to follow, and all milestones were set out with expectations being set upfront. Once things got moving, we very quickly realised Mincove's experience in building and also with the local area. The show room and process in selecting variations and fittings was a great experience too. Then came the construction milestones, full communication at every stage, and surprisingly fast without compromise on quality, but also the complete handling of all situations with local council. This takes away the stress from project managing the build yourself. We reach handover stage last week (Nov 2021) so in just over a year we have a fully built 4 bedroom house with double garage. The majority of this time was predominantly waiting on banks and council. There was only a minor delay due to covid lockdowns, but otherwise Mincove reached the major milestones in very short time, overall construction actual process would have been achieved in around 5-6 months. Throughout the entire experience, we found Mincove personnel to be highly professional and friendly, but most of all patient with highly stressed out demanding first timers like us. I have left the most important part of this review til the end because I felt that too much emphasis is placed on cost and usually a cheaper price comes at a sacrifice to something else like quality, time or customer service. I can confidently say that Mincove beat all other tenders and quotes by a significant amount and now that the build is finished, I can happily say that the value for money is highly impressive, they have not compromised on quality. I cannot recommend Mincove highly enough, we will most certainly be building with them again and this is reminiscent of a number of folks who have built with them in the local area. They have managed to find the formula that works, reasonable price for a high quality build with plenty of options to customise, all while remaining in constant communication with you, resulting a very positive outcome - maximum score, the benchmark has been set.

Some bumps along the way, but a good build! – Prior to the build, customer service was good with James sorting out our initial tender. He took in our requirements and suggested a complete package. We found that we had to follow up a few times with some specific requests, but most ended up being ironed out. There were a couple of minor exceptions not really worth mentioning here. After we… Read more

accepted the contract, we were passed on to Natasha, the selections consultant, who was wonderful. She stepped us through all of the selections. The only thing that I can fault in this process is a relative lack of transparency in terms of price, but she was usually able to let us know what was likely to drive cost up or down. In the end, variations weren't too much, and we ended up changing a few things that ended up looking amazing!

The only part that was somewhat of a let down were the delays. We don't necessarily chalk this up to Mincove, but to the environment of COVID. However, there were was a lack of responsiveness sometimes that does not bode well when you have anxious customers who are spending hundreds of thousands of dollars on a new home for the first time. At the beginning, the anxiety was mainly around the HomeBuilder grant. This all ended up being sorted.

The main drama that I found was at the end where our construction certificate seemed to be heavily delayed. Unfortunately, the communication on the admin side was much delayed. Eventually, however, everything ended up being sorted and handover was done. There was a frustrating moment where our site manager set up a handover appointment with us only to come back 5 minutes later stating that the occupation certificate had not been organised yet.

The build itself was great, albeit a bit delayed due to COVID. We ended up having a building shutdown right near the end of our build, which was incredibly frustrating. Throughout it all, the site manager Brendan was communicative and amazing. He even gave us his mobile number - didn't text him much, but the few times I did, he was pleasant and responsive and even got us in touch with a concretor to do our driveway after the house was built.

The finished product is well done. It was pretty much what we decided on in selections and everything seems to have been to a high standard! There are a few minor cosmetic dings, but everything seems sound and still looks great. If we had to build again, we wouldn't hesitate to consider them again. Of all the project builders in the local area, they have been honest, forthright, and incredibly helpful. Other than a few admin-related issues and their customer service responsiveness, we are happy.

So far so good! – The start of our build with Mincove has been outstanding. Starting with James at the display homes to Jodie, Anthea, Alana, Anita and Matt our site supervisor. Building in a lockdown has has some setbacks. Mincove have kept us up to date and have delivered! We look forward to the rest of our build and moving into our new home. Eleni & Justin Show details

No Stress in a stressful process – We built our first home with Mincove Homes and what we thought was going to be a very daunting and stressful process, quickly turned into a fun exciting adventure! Mincove took out all the stress from the get go, they were very upfront and offered so much information and agency for us to change and modify designs to suit our ideas. The entire… Read more

build process went quite smooth with only a few minor speed humps that were quickly resolved without any issue. We always felt involved in the process and were never left in the dark. There were no hidden costs or changes that we were told other people had experienced in their builds with other companies. I cannot fault our experience at all and will definitely use Mincove Homes for any future builds. The workmanship and quality of our finished home is top notch. Any small issues that popped up after handover were quickly rectified without fuss or drama.

If you are nervous or on the fence as to whether or not you should build a new home, it is a must to chat with the team at Mincove Homes, they will put you at ease and will have a solution that will suit your needs. Cheers, Two very proud Mincove Home owners.

Mincove make building easy!!! – So many people told us that the building Process is stressful - not with Mincove. They made the whole process easy from start to finish and we enjoyed the experience. A quality build at an affordable price. We love our home and can’t believe our dream home came true. Highly recommended. Show details

We love our New Beautiful Home – We knew we wanted an architecturally inspired home, with modern finishes, clean lines and we were fortunate that Mincove Homes achieved this for us. Our build wasn't easy, a custom design that required a dedicated team to ensure a great result and we have achieved that. Chris our project manager, worked tireless with trades to ensure the… Read more

workmanship was of the highest standard, and it is a credit to him that the quality of the build was excellent. We are extremely proud of our beautiful new home and would have no hesitation in recommending Mincove to build yours! Congratulations to the whole team from site to office - fantastic effort all round, Thank-you very much :)

Mincove = Quality – If you're looking for a Quality home with finishing's to match, look no further than Mincove. We spent the extra $$ on upgrades, including kitchen, bathroom & ensuite and couldn't be happier. Having built twice before we were aware that there would be some issues along the way, and there were. However, Mincove had any problems rectified and… Read more

fixed without fuss.

The fixed price contract we signed off on two years ago didn't change. However, dirt removal & hitting rock was additional (and we were aware of this).

A big thanks to everyone at Mincove who helped along the way. A special thanks to Craig (AKA Poppy) our building Supervisor who was fantastic during the build, and above all a great bloke.

Mincove = Quality!

Superior – Our intention from the very start was to build a house that will become our home for life. We just knew that Mincove would be our builder from the moment we stepped foot in their display homes in Calderwood and Shell Cove, and were greeted by their fantastic staff. Our home became a custom build due to the nature of our block of land, and Mincove… Read more

being Mincove were more than happy to help us achieve our dream. Our home is beautiful in design, Superior in quality and filled with top end appliances. Being a local builder, we love how everything was just a short drive away, it was convenient, and such a generous amount of bricks, tiles etc to choose from. Nothing was too hard for Mincove. We have been proud to tell our family and friends that we have built with Mincove homes. Mincove are really Homes for Life.

Eagerly awaiting our Mincove home! – Our experience with Mincove Homes to date has been extremely easy going and professional. We were most impressed with Mincove from both the the display homes Shell Cove and Calderwood display centres. Our Mincove home is a custom design and we liked the way the house plan was designed to suit the building site. The consultant, Lesley, was very… Read more

understanding friendly and always keen to discuss any aspect of the plan or ideas we had. We also attended a Selection Day with some trepidation as we didn’t know what to expect eg.color schemes, kitchen and bathroom decor etc. but from the onset Alana’s expertise made us feel comfortable and assured us we would get through the day. Thanks to Alana for your professional opinion and guidance we made our selections with ease. Our variations requests were clearly itemized and we were pleased with the outcome. Our plans are currently being processed in local council and look forward to the construction of our Mincove home in the near future. Two main factors that make Mincove stand out amongst other builders is that they support local businesses and you could feel a sense of family that emanates through all the staff we have interacted with to date Dennis and Connie

Wow!!! Very Happy So Far – The thought of building our 1st home on our new block of land was so overwhelming but, regardless we started on our journey with a visit to both the display homes at Calderwood & Shellcove. From the minute we walked into the Mincove display home we knew this was the quality home we desired. The consultant Lesley was a pleasure to deal with and… Read more

was so informative, We felt comfortable straight away with her and we decided Mincove was the one. Our home is a custom build so, we knew it would take a bit of work to relay the home we had in our minds. Each time our prelim plans arrived, we were straight in to discuss with Lesley. With every change we made and there were quite a few believe me, it was never a problem. After the 6th prelim plan we were ready to go. Selection day came around and that too was a day that I was dreading as I can be so indecisive. We met with Alana who straight away assured us it will be fine. We really couldn't have got through the day without her expertise and guidance with helping us choose absolutely everything that we needed to start the build of our new home. Even as of today I have made a couple of further requests and Alana has been more than accommodating. Plans are in council and we now await the next part of our journey. We are so happy with the process so far and the attentiveness we have received from everyone we have dealt with at Mincove and are so confident we will be back here on this same site reviewing how beautiful our home is wen it is completed next year.

Highly Recommend Mincove Homes – Highly Recommend Mincove Homes. We are currently building a Custom Dual Occupancy on a sloping block with Mincove Homes. The Team have been very helpful and accommodating throughout the entire process: from initial tender, concept designs, drafting, DA applications and now into the actual build itself, they have gone above & beyond. We are very… Read more

much looking forward to seeing the end result and appreciate The Mincove Team helping us achieve our dream homes.

Build was OK and but trades and customer service could have been better – At the start it was all good, building built on time. Hand over was rushed so we missed a couple imperfection here and there and that's what the 3 months maintenance period is for. They came assessed and said they will fix some and not do some because that not a warranty issue or a defect for example and internal door that is bowed should have… Read more

been replaced but wasn't and supposedly fixed still doesn't close properly and pops open randomly especially when there is a draft. Had an internal plumbing issue where i was hearing a tapping noise everytime the dishwasher and sink was in use which was fixed after some time once I could take off work to allow for the trades to come and do there job. To do this ceilings and wall were cut open to access the pipes and because the gyprocker wasn't organised after and couldn't come at the same time i had to take more time off work to allow the gyprocker to come then i had to take time off again for the painter for the painter. A couple days later the the noise came back and more time off (wasted annual leave) again because trades came at different days... this is poor management and a lot of MY time wasted. Not long after i got landscaping started and previously i had asked the supervisor and plumber which down pipes were charged and not and where the pipes were. And to note there was always a muddy spot infront of my house. The inspector looked under the house behind the wall and it was dry. Weird but thought nothing of it and he didn't say there was an issue. So when the landscaper started digging keeping in mind where the pipes are he found a supposed charged pipe that wasnt even connected which explains the muddy patch and when i called the builder and ask they straight away blamed the the landscaper but when the plumber came to site he blamed his own apprentice. So the two DPs that should have been feeding my water tank there was only one was working and the other filling up with mud. The maintenance guy said he would get the pipe cleared out and capped by the plumber but that never happened. The carpet started tearing at the entry to most bedrooms they supposedly fixed it but still happening there were gaps at the walls underlay was patchy. There were stains on my tiles which the maintenance guy said he removed and were cause by the final inspection from the staff and dirty tiles. But a house should have been cleaned before hand over and now the best the kitchen bulk head has a crack right in the middle they have come patched and painted 7 times and its still the same cracked and crap. Now my walls and ceiling is still unpainted from the plumbing issue and my kitchen still cracked and they want me to make the time and lose pay to have people come and do the repairs.

Ill do my own thank you. Once a builder blames the trades they hire to build a house its not the trades problem it should have been the builders responsibility to check and make sure the trade used is living upto the builders standard so when something is handed over there is no blame game or finger pointing.

Amateur Builder – Amateur builder with deceptive sale tactics. There staff have zero care factor other than taking your money off. Me and my wife have been corned into paying a deposit by giving us a fake estimate with actual tender 100k above their estimate (even though we advised them of all our requirements and site specific condition, they choose to exclude… Read more

these in estimate without informing us to bring down their estimate price). They are very expensive for their quality of build and don't provide you any price breakdown, other than lump sum. Also I found that their fixed price tender is not actually fixed (there are fine prints in their tender favoring towards them to seek variations in certain conditions). Do not recommend this company unless you do not value for your money.

Our Beautiful Home – We couldnt be happier with our Mincove home. From the minute we walked into the office with a sketch of what we wanted, getting the plan and layout right, from the first bit of turned soil and foundations laid to handover and after sales service - the whole experience has been a positive pleasant one, with little or no stress on our behalf. Our… Read more

house is stunning with the best quality finishes and i cant wait until i finish my interior designing & landscaping so i can show it off. I found all of the staff along the way to be pleasant and helpful and I have no hesitation in recommending Mincove homes.

Home sweet Home – The quality of build on our new home was excellent. Estimates of expected times of completion on each section of the building were lived up to and suggestions of slight changes to our design which we agreed to proved to be advantageous both visually and costwise in our favour. Our home is now 18 months old and still has that that glow and glitz… Read more

and freshness of a new home. The management and staff at Mincove have always been approachable and my wife and I encourage anybody requiring value for money to give Mincove an opportunity to show their talents.

Our dream come to life! – We could not be more happier with our Mincove Home! We chose the "Rivulet", modified to suit our block perfectly. From the sales, design, selections and build teams we could not fault the service or the detail of the craftsmanship that has gone into creating and building our beautiful dream home. We look forward to the many years and the amazing memories ahead of us! Thank you Mincove Homes!  Show details

Redgum Ridge Build – My wife and I built our house through Mincove in Redgum Ridge estate Figtree. We had several meetings with national builders and were constantly let down as our block (like many blocks in the Illawarra) was not flat and level. On visiting the display village at Haywards Bay we discovered Mincove Homes, and a simple white board sign out on the… Read more

front lawn saying something like "We love to build on sloping blocks". It was from this very day our dream home got underway. The entire process from start to completion was 5 star, and the level of service we received from Chris the project manager during the whole build was exceptional. We're glad that we went with not only a local builder but with Mincove as they truly do add that personal touch by taking the time to understand the clients needs instead of treating you like a number. We have highly recommended Mincove to friends and will continue to do so.

Amazing home – Many years after our home was built in Shellharbour Village we thought it was time we thanked Mincove homes for building an amazing home. We chose a design and floor plan from the display home. We then had several appointments with the colour and design consultant to ensure that our home was exactly what we wanted. She was very experienced and a… Read more

pleasure to deal with.

The overall cost was within our budget and we are happy to say there were no surprises.

There were some rain delays throughout the build, the house was only a few weeks over schedule due to this. The supervisor was great to deal with and always kept us well informed.

The finishes on our home are of the highest standard, it’s a testament to the tradies that work for the Mincove team.

The service provided after the build was excellent.

Thank you Mincove for our beautiful home, we would definitely build with you again.

The Lachlans

It’s the house that’s special to us – it works…and works beautifully – We chose the Mincove Bega plan, which gave us a 3-bedroom house with a generous, open-plan, living-dining-kitchen area and an adjoining double garage backing onto the rear laneway; the exact plan that would meet all our criteria to make this our next and last house as we moved into full retirement. Construction started in February and we moved in… Read more

early August – well under the time frame. The build went very smoothly and appeared seamless. Throughout the entire time we were building with Mincove, the administration of our client schedule was very friendly, thorough and efficient. We received regular emails, letters and phone calls. Of particular note, we were given sufficient notice regarding our scheduled payments during the build, allowing us to manage our funds easily. Now – 23 months down the track…We love our house, there is not one thing we would change or do differently. It’s perfect for us and where we are in our lives. We have switched a lake/beach view for a mountain view but it’s the house that’s special to us – it works…and works beautifully.

Our Home on the Marina – My wife and I recently built our custom designed home with MIncove homes and can't recommend them highly enough. While there were initial design changes prior to commencement and further alterations during construction, Shayne, John, Chris and the entire team at Mincove were awesome in not only pointing out potential problems but produced a… Read more

solution with some variations that gave us confidence in the fact that Mincove had our best interests at the forefront of their minds. The build was completed well within the recommended time frame and was built to the best quality standard that MIncove are well known for. While there were some minor issues with some items the after sales maintenance team headed by Liam was second to none with all matters rectified promptly and professionally. This is our forever home and we are 100% happy with all aspects of the MIncove team from Design and selections, Construction and after completion Maintenance.

Thanks MIncove,

Jason & Teniell Wills

Still finding problems 12 months later – Too many faults to mention them all. Drummy tiles, wrong door, wrong door handles, missing power points, leaking toilet, door that wouldn't lock, crooked windows, unsealed expansion joints, loose roof tiles, wind blowing through cavity sliding doors...... We had to involve Fair Trading to get things fixed and one of the owners still tried arguing… Read more

with their building inspector. Mincove couldn't even comply with the completion deadline that was set by Fair Trading. They changed the position of power points and AC unit and control panel without consultation. No demonstration or instructions left as to how things such as the AC worked.

The foreman has confirmed, in writing, that our roof tiles are not fixed as per the Development Approval and Fair Trading are currently dealing with this issue. Recently we have also found a bent window frame and a crack under another window.

I know of 2 other customer that had to involve Fair Trading as well. Rude and abrupt emails received from everyone from business owner to the receptionist even during construction.