Minidisc Australia

Minidisc Australia

 Verified
Minidisc Australia
4.9

327 reviews

PositivevsNegative
97% · 3179 · 3%

Return Claim MadeYes · No
Warranty Claim MadeYes · No
Product Quality
3.9
Shipping
5.0
Customer Service
3.7

Reviews

327 reviews
Mark W.
Mark W.
  Physical store

Fanastic store for headphones

Winning combination of a fantastic selection of headphones/DACs/amps, and patient, low-pressure staff who really know their stuff. Highly recommend. Show details
Marvina C.
Marvina C.Victoria16 posts
  Verified Online store

Great place to buy audio equipment

Got a good price, delivery was good, and it's a quality product but I personally don't appreciate multiple follow up emails asking for a review so I took off a star. Show details
Product Quality
Shipping
lil_ninja
lil_ninjaSydney13 posts
  Verified Physical store

Specialist audio shop providing smooth online transaction

Purchased wireless headphones from their online store. Found it easy to navigate. Selected the Click and Collect option since it was more convenient for me. Received an email advising my goods is ready to be picked up. The shop is close to Chatswood station, easy to locate, walked upstairs, showed email receipt and physical photo ID as stated in email pickup instructions and goods handed over.

Very smooth transaction, friendly service and would definitely deal with Minidisc again. Show details

Yllanthras B.
Yllanthras B.Launceston, TAS
  Online store

Professional and joyous!

Entire ordering process was smooth and easy, lots of friendly and informative communication every step of the way and item received in under a week.
Would definitely purchase here again. Show details
Guy
Guy2 posts
  Online store

faulty product

Faulty product, repaired once, fault occurred again, refused to provide a refund, I would not buy from this company again. Show details
Mr Savea
Mr SaveaGreater Melbourne (Outer), VIC2 posts
  Online store

Smooth delivery with no hiccups

brought the buyerdynamic DT770 pro 250ohms, i paid $11 more for express and received within 3 days here in Melbourne, no complaints so far, product was in good shape when received and in excellent working condition. As long as they do their job I am happy and will continue as a customer. Show details
Corbin
CorbinSouth East Queensland, QLD2 posts
  Online store

Excellent follow up service

I bought some etymotic earphones which developed a fault early on and ended up not using them for months. Minidisc provided prompt service when I finally sent them back, and sent me out a brand new set that has been working well since. Show details
Gav B.
Gav B.
  Physical store

Terrible Customer Service

Minidisc has been absolutely disgraceful and has caused me humiliation as they have refused to replace my under warranty chord mojo unit claiming that according to their supplier's "judgement" it is an out of warranty repair or replacement an that they haven't seen this issue before. I bought a $800 unit and now they cant replace it or repair it under warranty. DONT buy anything from minidisc guys because your next warranty claim could be knocked back because of their "judgment" and "experience" of seeing those issues. Show details
Minidisc Australia
Minidisc Australia   DM   
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Ryan
Ryan2 posts
  Minidisc Australia

Excellent service

Simple phone call to inquire about an order, super friendly and helpful staff, product is in transit already even though its free shipping. Can't ask for more. Cheers.

TSS
TSS
  Minidisc Australia

Better service than you hope for

Black Friday specials were easy to find. Wing is always a pleasure & extremely helpful to do business with. Great phone manner & delivered faster than expected with a few added extras that are very helpful. Superb as usual.

Darrel
DarrelOakleigh East
  Minidisc Australia

Ran out of stock and didn't inform me until I contacted them

Ordered headphones 2 Sundays ago. Waited for one whole week but there was no reply or any indication that they were going to deliver, so I emailed them. Turns out they ran out of stock and only could deliver at a much later date and they didn't even inform me. Now i have to wait another week just to get another pair of headphones from them.

Asher0612
Asher0612Sydney, NSW16 posts
  Verified Minidisc Australia

Best Range + Best Customer Service

I purchased a set of B&O headphones from Minidisc that had a manufacturing fault. Not only were they incredibly helpful in assisting me with sorting out this warranty claim but in the end after experiencing the same fault with a new pair, they were incredibly patient and helpful in assisting me choose another brand of headphone and crediting me the difference in price. I am very happy with both their professional level of service, fantastic pricing and experience both instore and online. They've secured me as an ambassador and customer.

Daniel C
Daniel CMelbourne8 posts
  Minidisc Australia

No problems

26/10 (Thu) - Ordered online at 1:43pm

26/10 - Got confirmation of order, billing etc

26/10 - Shipping confirmation 9:53pm (bit of a weird one, prob delay in emails)

30/10 (Mon) - Arrived around 9am

1. Opted for free shipping so expected 3-5 working days

2. took 2 and half working days, worst was Aus post tracking telling me its in VIC on Friday lunch, but stopped there for the week

Overall not bad, no hassle, looks like their processes improved significantly from 2013 (Poor reviews)

Always check negative reviews for worst case scenarios!

Tony H
Tony H2 posts
  Minidisc Australia

Great Store and great service

There aren't many places in Sydney where you can sample so many different headphones in one place, on your own set up. I went there to buy a particular set of Oppo headphones, and after speaking with the owner, and an hour of sampling different sets, walked away with something completely different and I'm very glad I did. I almost bought the original pair online without sampling and thanks to MiniDisc, I ended up much happier with my purchase.

neotokyohead
neotokyoheadGold Coast2 posts
  Verified Minidisc Australia

Price matched and shipped same day. What else can you ask for?

Still great after all these years. Website is great. Stock levels are accurate! Spoke to a chap on Live Chat who was quick to help me out. Price matched a competitor. Posted the same day. Currently listening to music with my new earphones. Thank you for making life easy

Questions & Answers

Caelen M.
Caelen M. · Minidisc Australia

Why are the 990 pros and 770 pros the same price I was going to buy the 990s but realised that the 770s are the same price why?

anzacman
anzacman · Minidisc Australia

I need a repair on minidisc Aiwa AM-F5 as the screen does not come on. The unit works perfectly otherwise.
Any suggestions where I can get fixed.

Marianne L
Marianne L · Minidisc Australia

Would you have the senheiser tr175 in stock,if so how long does delivery take? To innisfail-4860.Qld

Minidisc Australia
Minidisc Australia   DM   

If you mean the rs175, yes we have stock and offer free shipping :)

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