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Mint Telecom

Mint Telecom

ADSL and NBN
4.9 from 265 reviews

The human touch

Excellent service. Modem works well. Great company to deal with. Very helpful, prompt and courteous in answering questions. They really care about their customers. Very reassuring when one isn't technically minded! Have no hesitation in recommending them to others.

Value for Money
Customer Service
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
1 comment
Hi BSwann, Great to here our commitment to helping our customers shine through in your review. Operating from Hobart we are all about the best possible service with great products, so getting feedback that let's us know we are getting it right is really encouraging. Thanks for taking the time to provide us with the feedback, it's much appreciated. Cheers Michael

Great customer Service

We have been with Mint Telecom since we opened our business 5 months ago and they provide amazing customer service. They never give up until your service is perfect and you are happy with everything. They go above and beyond which is a rare quality in telecommunication service providers. We couldn't be happier with our connection and Mint Telecoms service, particular thank you to Kelvin for his persistence and patience.

Value for Money
Customer Service
Start DateApril 2019
Adequate Speeds Yes
Standalone or BundledBundled
Contract Type6-month contract
Data TypeUnlimited Data
Connection TypeFTTP (Fibre to the Premises)
1 comment
Hi Susan, We definitely are persistent and as long as you are willing to work with us we will keep going until it's the best it can be. We get how frustrating it is when things don't work as they should so want the right experience for our customers. Thanks for taking the time to provide us with the feedback, we really appreciate it. Cheers Michael

Wonderful nbn providers. Easy set up and great customer service

Very reliable connection, never had any problems.
Setting up was made very easy by customer service team, they were extremely helpful and easy to get in touch with.
I’m was extremely happy with how fast the connection was made and the modem arrived!
Would recommend this service to family and friends.
Thanks again guys!

Value for Money
Customer Service
Adequate Speeds Yes
Contract TypeMonth-to-month
Connection TypeI don't know
1 comment
Hi Madeleine, Great to hear our focus on making onboarding nice and simple with preconfigured, plug and play, modems worked for you - its exactly what we aim for. Operating from Hobart makes us nice and easy to get hold of and to deal with. Appreciate the support and the time to provide the feedback. Thank you. Cheers Michael

Top service

I switched over3 days ago ,from the time of my first phone call to being conected was 4 hours .not days
The service team were great to deal with and all questions answered.
Speeds are good for what i am paying for
Keep up the good work.

Value for Money
Customer Service
Start DateApril 2019
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type6-month contract
Data TypeUnlimited Data
Connection TypeWireless
1 comment
Hi David, When NBN is fully installed already its a relatively quick process to get you up and running. Great to hear the speeds are as expected, we definitely focus on ensuring it works as it should as we appreciate the frustration of that not occurring. Thanks for providing us with the feedback, we really appreciate it. Cheers Michael

Fantastic Product and Support

This has to be the easiest company I have dealth with in the last 10years. Such a smooth transition and so prompt in answering questions no matter how silly. I would highly recomend MINT to everyone.

Value for Money
Customer Service
Start DateFebruary 2019
Standalone or BundledBundled
Connection TypeI don't know
1 comment
Hi Paul, We definitely focus on our communication and ensuring we are easy to reach and to deal with - so its awesome to get that feedback. Thanks for taking the time to let us know, its definitely appreciated. Cheers Michael

I LOVE MINT

Mint was amazing. Decided to switch after Optus failed to set up my NBN, after 5 weeks. Made the switch to Mint yesterday morning, and now 24hrs later have recieved my modem and have working internet. Cannot believe I didnt switch sooner.

Customer care team is an absolute delight to deal with. An Australian call centre who I didnt have to wait on hold for. I was assisted by helpful, competent, friendly and easy to understand staff.
I have also reached out over facebook messenger and requested a call. I promptly got a reply and a call time organised.

Mint is absolutely sensational! I will never deal with another internet provider again. I cannot recommend them high enough! If setting up your internet use Mint, or switch your current provider now!

Value for Money
Customer Service
Start DateMarch 2019
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type6-month contract
Data TypeUnlimited Data
Connection TypeFTTN (Fibre to the Node)
1 comment
Hi Tiff, Wow, thank you! What you've described is what we aim to deliver. Easy to reach via phone, email or Facebook messenger all backed up by a very experienced team. Operating from Hobart is what we deem our secret sauce! No overseas call centres with us, ever! Thank you for taking the time to provide us with the feedback, it's much appreciated. Cheers Michael

Great local company!

Really amazed by the customer service that I received. Great products at very reasonable prices.

Have not had any issues at all and I would happily recommend this internet’s provider.

Value for Money
Customer Service
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type6-month contract
Data TypeUnlimited Data
Connection TypeFTTN (Fibre to the Node)
1 comment
Hi Dan, Great to hear all is going well for you as we work very hard on our service delivery and to ensure our products are not only competitively priced but work as we all expect them to. Thanks for taking the time to provide us with the feedback, its really appreciated. Cheers Michael

You'll struggle to find a better company!

After years of ADSL and then NBN drop outs (at least 3 a day and some lasting weeks) I moved to Mint. 3 days later they called me to say there were issues with my connection. Yes, they called me! NBN as usual said it was, my modem, my wiring, not their fault! (I'm a telecommunications engineer!) Mint bugged the living crap out of NBN to fix it! I've not had a drop out in 7 months! Since Mint got NBN to finally send a decent technician to fix the issue. My speed also doubled. Love Mint. I may pay $5 more a month for their service, but they get the job done and they are a truly aussie company. I've spent close to 20 hours on the phone with iinet to fix the same issue with the only result being extreme frustration on my part...

Value for Money
Customer Service
Start DateAugust 2018
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type12-month contract
Data TypeUnlimited Data
Connection TypeFTTN (Fibre to the Node)
1 comment
Hi Paul, Great to here its all working as it should. As you noted, we monitor our entire customer base daily for drops and where we think there is a problem we'll start a conversation - after all we want it to work as best as it can. And even though the drops are never due to our network, we're very good and persistent chasers of NBN Co to get it right (plus we bring a lot of experience to the table which also helps). Thanks for taking the time to provide us with the feedback and your experience, it's much appreciated. Cheers Michael

Best company to deal with!!!

I have to say that I am blown away by the customer service from this company and the modem came within 24 hours! Service was set up in 2 hours from when I called (but I had to wait for the lovely modem). No wait times for phoning into the company either. I had to cut ties with My Republic as they are absolutely horrifying to deal with and Mint Telecom came to save the day! Thank you!!!

Value for Money
Customer Service
Start DateFebruary 2019
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type6-month contract
Data TypeCapped Data
Connection TypeI don't know
1 comment
Hi Sandra, Great to hear our preconfigured modems and onboarding process made it nice and simple to get up and running. Operating from Hobart we are nice and easy to reach and deal with, definitely no long waits to speak to us. Thanks for taking the time to provide us with the feedback, we definitely appreciate it. Cheers Michael

Best NBN provider around

I moved over to Mint recently and I couldn't be happier with my decision. The set-up process was incredibly fast, easy, and supported by the best customer service - something that seems so rare these days! My NBN connection has been reliably great and I love that when I do have a question it's easy to contact their team and they're always happy to help. Highly recommended. Thanks guys!

Value for Money
Customer Service
Start DateDecember 2018
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type6-month contract
Data TypeCapped Data
Connection TypeI don't know
1 comment
Hi Maile, Great to hear your experience in getting setup and thereafter contacting us is exactly what we aim for. Operating from Hobart makes us nice and easy to reach and to deal with and we focus heavily on making the onboarding and activation process as simple as we can for all our customers. Thanks for the feedback, we really appreciate it. Cheers Michael

The Fastest and Quickest ISP

We’ve never had an NBN connection in our property but when it was finally available, I signed up with these guys and when NBN schedule an appointment with us, all we had to do was wait 40 minutes and the service was active. The customer service is amazing and you never have to wait hours and hours for someone to answer your calls and emails. If you want affordable and fast service this is the way to go!

Connection TypeNBN FTTN (Fibre to the Node)
1 comment
Hi Hazel, Great to hear your onboarding experience was exactly what we work very hard to deliver - simple and efficient with services working as they should and all backed up by our friendly and easily accessible team. Thanks for taking the time to provide us with the feedback, it is definitely appreciated. Cheers Michael

Very happy with Mint Telecom

Very pleased that we made the decision to go to Mint for NBN. Internet fast and reliable. Customer service is second to none. Would highly recommend Mint

Connection TypeNBN FTTN (Fibre to the Node)
1 comment
Hi Zarina, Great to get that sort of feedback as we certainly aspire to deliver the best customer service coupled with the best possible products that we can. Thanks for the recommendation and the feedback! Cheers Michael

Best customer service I have received in years - highest recommendation

So pleased with Mint, I have waited about 18 months to comment after moving to Mint when NBN became available to ensure that the product and customer service levels were consistently as good as they were at set up. They are super responsive to any issues. They recently contacted me to advised of drop outs on my service and asked me try some troubleshooting. They came back to me same day and advised it was Telstra maintenance in the area and when it would be finished. They called ME!!!
When I signed up with Mint, I asked for the highest speed package, they advised me to start on a lower speed and see how I go. Same day, they kept in touch and happily advised that my speed potential was much greater and I switched accordingly. This consultative, honest and professional approach blows me away, it's so rare.
Keep it up Mint, I have truly not experienced any service or provision that I have been so impressed with in years.

Connection TypeNBN FTTN (Fibre to the Node)
1 comment
Hi wcbugle, We definitely do try to be proactive where we can and as you have mentioned we proactively review the drops on our entire customer base each weekday and where it looks like a problem might exist we start a conversation - after all we want your service to work as best as it can for your address. Great to hear this approach resonates with you as we focus really heavily on our communication backed up by our years of experience in the industry to deliver the best products we can. Thanks for taking the time to provide us with the feedback, its much appreciated. Cheers Michael

Superb Service

Fast, Excellent, prompt and no drop outs. Customer service is super fast. Even if you email at midnight, you receive a response in less than 60 mins. I have never had any drop out in last 1 year and 6 months. Speeds are fine, had a very minor issue once or twice, but nothing major.

Connection TypeNBN FTTB (Fibre to the Building)
1 comment
Hi Sam, Service is definitely what we focus on and certainly look to turn emails around when we are awake (so wouldn't always expect replies at midnight...). Great to hear its all working really well and as we both expect. Thanks for taking the time to provide us with the feedback, its much appreciated. Cheers Michael

Very happy customer

I have been so happy with the service I have received from mint.

I initially had some issues getting my connection working, and the support people were so helpful with straightening me out, which is great because I’m not great with understanding internet technology and terminology. I wanted to BYO modem, since it seemed silly to buy a new one and while the guy I spoke to warned me that the one I had is notoriously difficult to use, he also guided me through setting it up in a way that didn’t leave me bamboozled.

Since getting up and running, the only issues I have had have been related to the old infrastructure that the NBN utilises, so not so much a mint issue.

i am giving 4 stars rather than 5 because part of the sign up process involved signing me up for a rewards program that I don’t want.

Connection TypeNBN FTTN (Fibre to the Node)
1 comment
Hi Jol, Great to hear we were able to get you up and running nice and easily, even with your own modem. That's our business and focus. Re the rewards, currently we provide 12 mths complimentary access to it for new customers. It's certainly not intended as a hardship! The program retails for $500 but we are incredibly lucky to be able to offer it to our customers for just $49 a year (and free for 12 mths to check it out). There is no ongoing commitment, you can opt out at any time and we even remind you well before the 12 mths. If it's not for you, that's fine, you just let us know and we turn it off, but we offer the 12 mths free so you can trial it (or gift it to friends as its completely transferable). Cheers Michael

Fantastic Faultless and Friendly

Reliability is 100% - never a glitch or dropout that I have noticed. And I am on the lowest plan currently. Speed has never been an issue. For anything I have wanted to know or needed, the team on the other end of the phone are amazing. No long wait queue's either. I just give my name and they have me up on the system and have all the answers for me in seconds. They are so friendly, knowledgeable, nothing seems a bother, they get the job done, so helpful and in my experience it's always the first time. We had a broken cable and requested the NBN team come out to repair it.. one phone call to Mint Telecom and it was booked, a confirmation email received, NBN arrived on time, fixed it all up, and as soon as I logged in Mint Telecom saw I was back on line and sent me an email to say hey.. welcome back !! I mean, hello, I don't want to have to spell that out for everyone, but is that not the best customer service you have heard of in this day and time. Not to name names, but can you see any of the large Telco's doing that...? I don't think so. Tell everyone, Mint Telecom is "The One" I'm not on a commission, I'm just telling you the straight up truth of my experience. And I did recommend my 91 year old Dad get NBN with them last year and he did.. and Mint Telecom gave us both a bonus off our bill. I rest my case... Thank you for Excellent Customer Service Mint Telecom. Love your work !!

Connection TypeNBN FTTN (Fibre to the Node)
1 comment
Hi Kim, Wow, that really says it all. We focus hard on simple, old fashioned service. Easy to reach and easy to deal with coupled with loads of experience and great products - to read your review really reinforces we are focusing on the right things. Thanks for taking the time to provide us with the feedback, it's much appreciated. Cheers Michael

Great customer service, highly recommend this internet provider

These guys go above and beyond when it comes to customer service. They can be spoken with on the phone, chatted with on their website or contacted through Facebook messenger after hours. They are real people located in an office in Hobart Tasmania who you can actually speak with. It's unfortunate that the NBN Co. does not compliment the the customer service given by Mint by providing decent infrastructure. Thanks Mint.

Connection TypeNBN FTTN (Fibre to the Node)
1 comment
Hi Dave, We absolutely focus on our service and particularly on being easy to reach and deal with... All from Hobart as you have highlighted. Great to see that resonate with you. Thanks for taking the time to provide us with the feedback, it's much appreciated. Cheers Michael

The perfect Internet Service Provider for reliability, quality, speed and customer service

I have my own IT business and I am rolling over my customers to NBN with Mint Telecom. I use their services because they deliver what they say is possible. The staff are friendly and very helpful. In the rare event of a problem you can be assured that Mint Telecom will work efficiently and hard to resolve it.
Easy to contact through Facebook messenger, phone, email or chat application on their website. I have used their phone services and find the phones easy to use and reliable. Porting phone numbers to them is easy and you are kept informed along the way. They also offer a very cost effective inbound fax solution.
Using their services for my customers gives me complete peace of mind as I know they will be looked after. I no longer have to spend three hours on the phone tryinging to resolve problems (as you would with some!).

Connection TypeNBN FTTC (Fibre to the Curb)
1 comment
Hi Paul, It's great to get this sort of feedback from one of the professionals we work with. Increasingly this is why we have IT businesses working with us as combined we are able to deliver an exceptional service to small business clients. We appreciate the support and will always go above and beyond to ensure mutual clients get the best solution and service for their business. Thanks for taking the time to provide us with the feedback, it's much appreciated. Cheers Michael

Honest

I am not a customer with Mint and here's why: When I rang and told them I wanted to sign up they were honest about the speeds my new property would likely get with a wired vs mobile internet at my new property, told me when I could expect NBN to my property and suggested I get back to them then but use an alternative in the meantime. Other companies have blatantly lied about the speeds I should expect/would get from them but Mint were refreshingly transparent even though it meant I didn't sign up with them today.

Connection TypeADSL/ADSL2+
1 comment
Hi kj93, We focus on no surprises as we believe there is nothing worse than not being able to deliver to promises made. Some things are out of our control and we have no visibility or knowledge of, but where we can see and do know we want to ensure our customers are fully advised. We hope to welcome you to Mint once NBN is ready for your property. Cheers Michael

Wish I had found MINT TELECOM earlier.

After a horrible service with Commander our business switched to Mint 2 months ago. If you want a stress free company to deal with with no overseas call centre Mint is the only telecom business to work with. Their answers to questions ether by phone or email are speedy and dealing with an Australian call centre is their biggest asset. Will be highly recommending Mint to other businesses and friends.

Connection TypeADSL/ADSL2+
1 comment
Hi Mark, Our aim is most certainly to ensure we are easy to reach and easy to deal with, so it's always fantastic to hear that shine though in feedback. Thank you for making the time to provide us with the feedback, it's always appreciated. Cheers Michael

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Questions & Answers

We previously has Optus ADSL and want to use NBN. There is a small Optus box connection at the front of the house with a cable going across the roof to back of the house for the internet connection. To use nbn would this be deemed a new connection with a $300 charge. Do you have a NBN25 0r NBN50 plan with 100GB download limit? If so what would the cost be?
2 answers
Hi Michael, As part of reviewing the best plan for you we would check your address to see if a new connection fee would apply. What you are describing wouldn't be a new connection though - that is purely for new builds post April 2016. For NBN25/NBN50 we only have unlimited with the plans on the website. We do have a 100GB plan but that's only for 12/1 speed. Cheers MichaelThank you for your prompt reply

Can I use my Telstra nbn modem for mint Telecom if I switch over or do I have to buy a new modem?
1 answer
Hi Melissa, A telstra modem will work for fibre to the premise or fixed wireless but not for any other nbn types or voice as telstra lock settings that need changing. Cheers Michael

If I were to sign up with you and I had trouble technically or with billing, would I be speaking to someone in Australia when I rang up about it? Pat
3 answers
I believe, they don't have an offshore call center. All operations are based out of Tasmania.Hi Pat, You will only ever speak or deal with someone in Hobart, Tasmania. Cheers MichaelThank you. Would there be any cost to signing up with you. We already have a D-Link router and a Uniden telephone system, and are connected to the NBN.

Details

ADSLNBN 12 (Basic)NBN 25 (Standard)NBN 50 (Standard Plus)NBN 100 (Premium)
Monthly Price $69.95$79.95
Service TypeADSLNBNNBNNBNNBN
Packages AvailableBundle and StandaloneBundle and StandaloneBundle and StandaloneBundle and Standalone
ContractSet PeriodSet PeriodSet PeriodSet Period
Data AllowanceCapped/FixedCapped/FixedUnlimitedCapped/Fixed
NBN Speed Tier 12/125/550/20100/40
Max Download Speed 12 Mbps25 Mbps50 Mbps100 Mbps
Max Upload Speed 1 Mbps5 Mbps20 Mbps40 Mbps

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