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Reviews

4.9

401 reviews
5
(391)
4
(2)
3
(0)
2
(1)
1
(7)
  • Value for Money
    4.8 (141)
  • Transparency
    4.9 (128)
  • Customer Service
    4.9 (142)
  • Adequate Speeds Yes (99%) · No (1%)
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Best provider with top class service

published

I have been with Mint with 8 months now and the only regret I have is why didn’t to move them sooner. Better late than never, I really like their service, support team and consistent speed and most importantly their genuine willingness to help customers is flawless.

Transparency
Customer Service
Value for Money
Connection TypeFTTP (Fibre to the Premises)
Start DateDecember 2019
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type6-month contract
Data TypeUnlimited Data
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom

Fantastic customer support!

published

Have been with Mint for just over 3 months now and they are hands down the best in terms of customer service. No frustrating conversation with outsourced call centres, just direct, useful responses from local staff members who know what they are doing. Not to mention stable speed and reliable connections. Can't complaint!

Transparency
Customer Service
Value for Money
Connection TypeFTTP (Fibre to the Premises)
Start DateMay 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type6-month contract
Data TypeUnlimited Data
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom
Ashi Edwards

Ashi EdwardsHobart, TAS

  • 2 reviews

Simply the best, better than all the rest

published

Josh Kelvin and entire customer team just amazing. Why did we not know about your amazing company and local to us in Hobart years ago. Your product, price, customer service and delivery of modem absolutely sensational. No stress in change from lousy Benalong to Mint. Everyone should have MINT service, modem as you are the real deal. No stress, no aggravation, in Australia and speak excellent English and return all calls and emails super promptly. Thank you, thank you.
Ashi and Mike

Transparency
Customer Service
Value for Money
Connection TypeI don't know
Start DateJuly 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type6-month contract
Data TypeUnlimited Data
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom
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Great support from the Mint Team

published

Michael and his team did a great job setting up my new NBN account and getting me started. They made a typically frustrating and time consuming process very simple and easy!!

Transparency
Customer Service
Value for Money
Connection TypeFTTB (Fibre to the Building)
Start DateJuly 2020
Adequate Speeds Yes
Standalone or BundledStandalone
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom
Patrick B.

Patrick B.South East Queensland, QLD

Amazing Team

published

These Guy's are super efficient and great their customer service. Can not recommend more!
If anyone needs an Internet connection, these guys are a must!
I've had issues with nbn doing servicing in the area though mint where much more professional than me

Transparency
Customer Service
Value for Money
Connection TypeFTTC (Fibre to the Curb)
Start DateMay 2019
Adequate Speeds Yes
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom
Alan R

Alan RIllawarra, NSW

Don't get sick or go to hospital

published

Been with them 18 months not so good service. Wife went to hospital forgot to pay on the day then cut us of 2 days later. Thanks a lot no more not even an email to say overdue.

Transparency
Customer Service
Value for Money
Connection TypeI don't know
Start DateFebruary 2019
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom

Very Happy with Mint Telecom

published

I switched to Mint telecom because I was unhappy with my current provider plus the fact that it is a local company with good reviews on Product Review. Helping me through NBN set up and Mint connection was hassle free. The team helped me right along the way and answered any queries I had. Can't recommend them highly enough, especially for older people like me who are not completely convergent with new technology.

Transparency
Customer Service
Value for Money
Connection TypeHFC (Cable)
Start DateMay 2020
Adequate Speeds Yes
Standalone or BundledBundled
Contract Type6-month contract
Data TypeUnlimited Data
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom
Sarah

SarahSouth East Queensland, QLD

Amazing Service. Internet which simply works

published

* Easy to switch from Telstra(after 18 months of trouble).
* One call a week later onto a reliable service. So impressed with how quickly it happened.
* With no wait time on the phone.
* Why did I pick Mint. They are LOCAL. Support LOCAL the service is simply amazing.

Transparency
Customer Service
Value for Money
Connection TypeHFC (Cable)
Start DateMay 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom
Kim S

Kim SSydney, NSW

  • 4 reviews
  • 1 like

Best internet company

published

Mint are miles ahead of other companies: customer service is 10/10, you ring their number, a human answers & deals with your query. No fobbing off to someone else. They follow up too! I am old & not techno-savvy.....Mint are perfect & give simple explanations.

Transparency
Customer Service
Value for Money
Connection TypeFTTP (Fibre to the Premises)
Start DateMay 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type12-month contract
Data TypeUnlimited Data
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom
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Rhett

RhettGreater Melbourne (Inner), VIC

First Class !!!! Take note Tesltra

published

I couldn’t be happier with Mint and your service to execute was first class, so many thanks. As a result I’ve referred you to family and friends. Perfect option for your internet service

Transparency
Customer Service
Value for Money
Connection TypeI don't know
Start DateMay 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type12-month contract
Data TypeUnlimited Data
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom
Susan

Susan

  • 3 reviews
  • 1 like

Superb customer service

published

After years of being fed up with other incompetent providers I was recommended to contact Mint Telecom by a friend, and was so very glad I did! Should have contacted them years ago. Speaking to real people that understand previous issues you have been experiencing and ensuring it does not happen again has been refreshing. Constant follow ups to check on service by customer service is also a thing I have never experienced from any other provider! Cannot recommend Mint highly enough! Keep up the good work, you are amazing and truly care for your customers.

Transparency
Customer Service
Value for Money
Connection TypeWireless
Start DateJune 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Data TypeUnlimited Data
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom

Great Service

published

I can't speak of Mint high enough. They are very easy to call & speak to someone straight away. Good knowledge of products & help me choose best for our family. Internet it self is great, know issues at all. Thanks Mint very happy customer

Transparency
Customer Service
Value for Money
Connection TypeWireless
Start DateJuly 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type6-month contract
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom

Outstanding

published

The guys at mint telecom have outdone themselves placed order and was connected same day which was fantastic
Very happy customer will mention to family and friends never had a drop out prefect connection everytime

Transparency
Customer Service
Value for Money
Connection TypeFTTN (Fibre to the Node)
Start DateJuly 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Data TypeUnlimited Data
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom

Hi Brendan,
That's exactly the experience we aim for so really appreciate you taking the time to provide us with the feedback.
Cheers
Michael

alio80

alio80Sydney, NSW

  • 2 reviews
  • 1 like

Amazing. Fantastic customer service

published

Great speed, honest feedback on the right product for us. Follow up and check in to see how everything is going. So glad we switched to a local call centre with people that know what they are doing. Thanks Kevin!

Transparency
Customer Service
Value for Money
Start DateJuly 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type6-month contract
Data TypeUnlimited Data
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom
Chris

ChrisGreater Melbourne (Inner), VIC

SO FAR SO GOOD

published

Had some problems in first week but the backup was great and now sorted. That's what all service should be like, prompt response from experts. THANK YOU. I would recommend Mint.

Connection TypeHFC (Cable)
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type6-month contract
Data TypeUnlimited Data
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom
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PC

PC

  • 2 reviews

Best ISP ever!

published

I have been with Mint Telecom for a few years now and can't recommend them enough! Kelvin responds immediately to any problem we have and persisted with getting the third party Vocus Network to fix a routing problem for websites I regularly use that were unusable due to a problem in the Hong Kong part of the network. Aside from that miracle, Kelvin always provides above and beyond support and information. You won't find a better ISP!

Transparency
Customer Service
Value for Money
Connection TypeHFC (Cable)
Start DateFebruary 2017
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type6-month contract
Data TypeUnlimited Data
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom
Mat H.

Mat H.Hobart, TAS

Above and beyond

published

Now I'm no tecko head I'll give it a go as far as I can but when I get stuck I'm maybe not the most patient unlike the lads at mint who talked my 12 yr old lad through what needed to be done to get the new Google nest up and running. Amazing service and my internet never misses a beat with mint.

Transparency
Customer Service
Value for Money
Connection TypeFTTP (Fibre to the Premises)
Start DateSeptember 2017
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
2 comments
Mint Telecom
Michael S.Mint Telecom
Mat H.
Mat H.

This is the second time I've left a review the 1st was after my house move and I was without internet for only 5 hours. You lot have the very best customer service I've ever experienced. Thank you.

Dave

DaveGreater Melbourne (Outer), VIC

Changed to Mint when I moved and I can't be happier.

published
Transparency
Customer Service
Value for Money
Connection TypeHFC (Cable)
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type6-month contract
Data TypeUnlimited Data
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom
GraemeD

GraemeDSouth East Queensland, QLD

So far Faultless

published

After reviewing Internet providers on the product review website I decided to use Mint even though they were based in Hobart and we live on the Gold Coast. Mint organised the broadband to NBN transition, we also changed ISPs at the same time. I was going to source my own modem, but the cost from Mint was similar to other providers and as it was pre programmed with Mint settings, this no doubt proved advantageous.

The installation and changeover was seamless and the initial contact with Mint professional. After some 3 weeks now there has not been any issues. So refreshing after using other providers.

Transparency
Customer Service
Value for Money
Connection TypeFTTB (Fibre to the Building)
Start DateMay 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type6-month contract
Data TypeUnlimited Data
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom

Outstanding Service

published

Have been a customer of MINT for over a year, and have fantastic service since our first call. Michael, Grant and Kelvin all go above and beyond and have made our NBN an excellent reliable service along with being the best "over the phone" troubleshooters I have ever dealt with. (This is after having patchy internet service with Telstra for years, and we run 2 businesses from home so it is essential).
They even help with technical advice/opinions if they are not making money out of it!
Cannot say enough about this excellent (Australian) company. Very happy, thanks!

Transparency
Customer Service
Value for Money
Connection TypeFTTC (Fibre to the Curb)
Start DateMarch 2019
Adequate Speeds Yes
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom
Page 1 of 21

Questions & Answers

Graeme S.

Graeme S.asked

Mint Telecom

WHERE ARE YOU STATIONED

1 answer
Mint Telecom
Michael S.Mint Telecom

Hi Graeme, we operate nationally from Hobart.
Head on over to our website at minttelecom.com.au where you can ask us more questions if required.
Cheers
Michael

hilda g.

hilda g.asked

Mint Telecom

Hi do they service Wentworth point
16 Marine Parade

1 answer
Mint Telecom
Michael S.Mint Telecom

Hi Hilda,
We operate nationally. If you can access the NBN Network or Telstra network we can help.
Give us a call or chat directly with us from our website.
Cheers
Michael

Paul B.

Paul B.asked

Mint Telecom

Are they in Brisbane

2 answers
Trudi Dwyer
Trudi Dwyer

I don’t think so it is a Tasmania company

Mint Telecom
Michael S.Mint Telecom

Hi Paul,
Yes, we operate nationally FROM Tasmania.
We have customers all over the country. Give us a call on 1300586468 during business hours.
Cheers Michael

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