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Reviews

4.9

389 reviews
  • Value for Money
    4.8 (170)
  • Transparency
    4.9 (156)
  • Customer Service
    4.9 (172)
  • Adequate Speeds Yes (163) · No (2)
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Top Service

published

The Mint Team was recommend to us by a friend who works in IT. All our NBN and phone services have been set up and are looked after by Mint. Top service every single time by the team. Extremely important for a business like our. Not common in this industry and greatly appreciated.

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Mint Telecom
Michael S.Mint Telecom
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Mint markets themselves as being great at customer service. They live up to that promise.

published

Every time I have had a problem they have been helpful and easy to contact. Need I say more? Try talking to a human when you're with another ISP. Good luck.

Customer Service
Incentivised ReviewNo
1 comment
Mint Telecom
Michael S.Mint Telecom
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Ebonie N.

Ebonie N.Hobart, TAS

Incredible, highly recommend!

published

I was referred to this service by a close friend and it has been nothing but an incredible service provided. Always helpful, fast and quick internet service. I highly recommend this service provider.

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Mint Telecom
Michael S.Mint Telecom
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Great service

published

Service is great, they are responsive and you don't need to wait on the phone for hours just to speak to someone. I have had no issues with the internet speed either

Incentivised ReviewNo
1 comment
Mint Telecom
Michael S.Mint Telecom
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Lee

Lee

  • 2 reviews
  • 1 like

Well deserving of 5 stars!

published

Called Mint Telecom in the morning, everything was up and running smoothly by lunchtime! Really friendly bunch and I love that emails are replied to so quickly :) So far so good, excellent wifi speeds even on the Basic plan in the evenings!

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Mint Telecom
Michael S.Mint Telecom
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Charles B.

Charles B.Greater Melbourne (Outer), VIC

Exceptional service

published
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Mint Telecom
Michael S.Mint Telecom
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We should have moved to Mint ages ago!

published

Been great so far, very happy we decided to change service providers. Should have done it ages ago. So easy to setup, and great friendly and knowledgeable support. Highly recommend them. You won't regret the move!

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Mint Telecom
Michael S.Mint Telecom
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Melanie Jonker

Melanie Jonker Launceston, TAS

Exceptional customer service

published

Great NBN service reception and great customer service from staff based in Hobart. I received super service when first connecting my NBN service. Kelvin was so patient and helpful. So glad to support a local business. Thank you!

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Mint Telecom
Michael S.Mint Telecom
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customer

customer

  • 2 reviews

The best service ever

published

I live far away from the nearest switch. It was to hard for everybody else, but Mint Telecom made it fantastic and in fact best ever! Once you try them you will stay with them. Head and shoulder above others!!

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Mint Telecom
Michael S.Mint Telecom
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10 out of 10 for Customer Service

published

Can always talk to someone when you need to, service is the best I have received from a telecommunications company, keep up the good work guys, well done Mint!! Very happy customer!

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Mint Telecom
Michael S.Mint Telecom
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PeCo

PeCoGreater Melbourne (Metropolitan), VIC

  • 9 reviews
  • 1 like

Great support from this Aussie based provider

published

I have been with Mint for a few years now on ADSL now NBN, and really tested their support recently when we started to experience internet dropouts. Having an Australian based call centre is a major advantage for Mint, and communication was a breeze. The problem was eventually resolved by an NBN technician, and Mint stayed the course without ever trying to "pass the buck". Keep up the good work!

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Mint Telecom
Michael S.Mint Telecom
PeCo
PeCo

Your welcome!

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Craig123

Craig123North Queensland, QLD

  • 2 reviews

Boringly Reliable

published

Been a customer for several years now have had no real issues. Speeds are consistent, everything just works as it should. The odd occasion that I have required Tech support it has been great, I see no need to go elsewhere. Original router supplied was poor, replaced with a better one which improved coverage even more.

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Mint Telecom
Michael S.Mint Telecom
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Nicole Wood

Nicole Wood

  • 2 reviews

5 star company

published

We have been with Mint telecom for years now at home and in our business. Outstanding service! Would highly recommend to anyone. No issues what so ever. Thank you Mint!

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Mint Telecom
Michael S.Mint Telecom
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What a relief!

published

Ok. We’re seniors but reasonably tech savvy. We’ve been trying to install NBN for several weeks. We live in an apartment block with fibre to the basement.
The connection process is relatively simple but two ISPs were unable to achieve it.
Calls to service centres produced people with limited language skills and non-existing tech skills located in the Phillipines.
Called MINT! Wow! They understood all the detail of our issue. They gave accurate advice they’re located in Hobart.
Within 5 days of us signing up (including one weekend) we were connected!
They messaged to check how things were going, they answered residual questions.
This ISP is Mint!

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Mint Telecom
Michael S.Mint Telecom
Farrago
Farrago

And they personally answer their phone with no time on hold- amazing!

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Exceptional!

published

The service from Mint has been unlike any I have ever experienced not only from any other internet provider but from any product/services company. They are extremely polite, friendly and efficient. In a world where nothing is personal anymore, Mint provides the absolute best personalised service. Exceptional in every way!

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1 comment
Mint Telecom
Michael S.Mint Telecom
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So simple and so quick

published

So easy to deal with. I changed my plan today via the websites chat function, it was done with such ease. I was done before I would even be through the "push this number for this option" crap with another provider let alone the wait time.

Thanks again for your help and hopefully I dont need to contact you again as there is never any issue but if I do I know it will be the easiest thing I do all day

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Mint Telecom
Michael S.Mint Telecom
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Great customer service and reliable

published

Was recommended to Mint by a friend. The transition was so easy and the local support was amazing. So great to speak to a lovely local willing to help us with our set up even on a Sunday. Thank you Grant! Would highly recommend Mint to everyone. No drop outs or connection issues thus far! Happy customers!

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Mint Telecom
Michael S.Mint Telecom
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TassieRob

TassieRob

  • 2 reviews

Very Satisfied with the service.

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Mint Telecom
Michael S.Mint Telecom
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Kitta Rose

Kitta RoseGreater Melbourne (Outer), VIC

  • 3 reviews
  • 1 like

This is the best company ever..

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Mint Telecom
Michael S.Mint Telecom
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Ben

BenSouth East Queensland, QLD

Service stands out

published

Easy and friendly onboarding experience. 100/40 speeds delivered - so I am getting what it says on the tin. My internet has been down twice since I joined 2 months ago. One matter related to issues with my own equipment, the other was a network problem in my area. In both cases I got very quick assistance and speedy resolution. They are definitely keeping up their end of the bargain as an NBN retailer. Based on this experience, I have no trouble in recommending Mint.

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Mint Telecom
Michael S.Mint Telecom
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Page 1 of 20

Questions & Answers

theuptake

theuptakeasked

Mint Telecom

Lots of reviewers on here giving glowing reviews with just the one review. Very suss.

1 answer
Mint Telecom
Michael S.Mint Telecom

Hi,
Feel free to try us out and experience for yourself.
With nearly 400 reviews (not all glowing) over 5 years I think they speak for themselves.
Cheers Michael

Graeme M.

Graeme M.asked

Mint Telecom

What method of delivery can I get

5 answers
Mint Telecom
Michael S.Mint Telecom

Hi Graeme,
Best to message us directly via our website so we can get clarity on your question and situation.
For instance, you can provide your own modem or router or if you purchase from us we use startrack express.
If your type of NBN requires a NBN device to be posted then that delivery method is determined by NBN Co, typically Toll.
Cheers Michael

Graeme M.
Graeme M.

Hi Michael, A belated thanks for your reply.A further question can you quote me on supplying WI FI rather than Broadband.The NBN is not the service I seek. I look forward to your advice.Thanks Graeme 0412609242.

Mint Telecom
Michael S.Mint Telecom

Hi Graeme,
Contact us directly via our website and we can review options for you.
Cheers Michael

Judith

Judithasked

Mint Telecom

Hi Mint Telecom,
I have read fantastic reviews for your company, hence the reason I am contacting you.

I am NBN ready in Graceville QLD and am shopping for NBN plans. I don't need a landline, happy with average speeds and I am in 2-3 person household. Also is the modem and installation included in the plan and what is the average timeframe from signing up to NBN working in my home? Any hidden costs? Thank you in advance for your help.

Regards Jude

2 answers
Mint Telecom
Michael S.Mint Telecom

Hi Judith,
Thanks for reaching out.
There are no hidden costs. Best to contact us directly so we can review your specific address and requirements.
You can message us directly from our website or call us during business hours if you prefer.
Cheers
Michael

Farrago
Farrago

Ours was operating perfectly within a week of us signing up. Depends on how quickly the NBN send a technician, I guess. Mint’ s customer service is outstanding

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Mint Telecom

Details

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CategoryInternet Service ProvidersInternet Service ProvidersInternet Service ProvidersInternet Service Providers
Standard Monthly Price $89.95$79.95$69.95$99.95
Typical Evening Download Speed 60.0 Mbps30.0 Mbps15.0 Mbps60.0 Mbps
Max Download Speed 100 Mbps50 Mbps25 Mbps100 Mbps
Max Upload Speed 20 Mbps20 Mbps5 Mbps40 Mbps
Service TypeNBNNBNNBNNBN
Packages AvailableBundle and StandaloneBundle and StandaloneBundle and StandaloneBundle and Standalone
ContractSet PeriodSet PeriodSet PeriodSet Period
Data AllowanceUnlimitedUnlimitedUnlimitedCapped/Fixed
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