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Reviews

(321)
(2)
(0)
(1)
(6)
  • Value for Money
    4.8 (74)
  • Transparency
    4.9 (62)
  • Customer Service
    4.9 (75)
  • Adequate Speeds Yes (97%) · No (3%)
Rohan

RohanSydney, NSW

  • 2 reviews

Great customer service and delivery!

published

Fantastic level of customer service, way ahead of most other Internet providers. The team is extremely professional, friendly and helpful. The turnaround time to get the internet up and running was outstanding!I was quoted a potential time period of 20-25 days from another ISP, Mint had me up and running in less than 24 hours!

Transparency
Customer Service
Value for Money
Connection TypeFTTP (Fibre to the Premises)
Start DateApril 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type6-month contract
Data TypeUnlimited Data
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom

Hi Rohan,
That's certainly a little bit faster than the alternative! Great to hear we were able to get it sorted for you before Easter and really appreciate you making the time to provide us with the feedback.
Cheers
Michael

Professional, fast customer service

published

Professional, accessible and efficient service provision. We originally signed up with Telstra but with no progress after a week a quick phone call to Mint Tel had us up and running that same day. The connection is coping well with 2 kids and 2 adults working and schooling from home, with no drop outs or issues to date. Highly recommend any one considering a new internet provider to give Mint Tel a go!

Transparency
Customer Service
Value for Money
Connection TypeFTTN (Fibre to the Node)
Start DateMarch 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type6-month contract
Data TypeUnlimited Data
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom

Great customer service

published

Mint provice responsive customer service via facebook messenger even outside of office hours and at the weekend. My connection so far is fast and reliable. I highly recommend their NBN 25 standard package

Transparency
Customer Service
Value for Money
Connection TypeWireless
Start DateMarch 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type12-month contract
Data TypeUnlimited Data
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom
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Trudi Dwyer

Trudi DwyerHobart, TAS

The staff were incredible so helpful even when out of hours.

published

Great connection and service better than I have experienced in many years. They were there last minute and when all other companies were out of hour they helped out. The best customer service I have had for as long as I can remember.

Transparency
Customer Service
Value for Money
Connection TypeWireless
Start DateMarch 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom
Eljay47

Eljay47Hobart, TAS

  • 6 reviews

What a pleasant surprise

published

After doing battle with foreign staff whom I could not understand and seemed not to listen or undertake any remedial action it was a breath of fresh air to ring up Mint Telecom to open a new connection after over 11 years with my previous provider (see comment iiNet)
My connection was fixed immediately and I was supported all the way, what a team all out of the top drawer.
Undoubtedly the best ISP I have dealt with with blisteringly fast speeds.
Can only suggest that you get on board the Mint expeess.

Transparency
Customer Service
Value for Money
Connection TypeFTTP (Fibre to the Premises)
Start DateMarch 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type6-month contract
Data TypeUnlimited Data
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom
Reviewer

ReviewerBrisbane

  • 3 reviews

Finally an Aus company providing great service!

published

Went with Mint Tel after the reviews here. So glad I did. The service from whoa to go has been outstanding. Their advice, guidance and support has been second to none and they do not oversell unnecessary equipment. The service they recommended is perfect for my needs and, when I thought I needed to upgrade, they steered me in the direction I actually wanted! 10 out of 10! Customer

Transparency
Customer Service
Value for Money
Connection TypeFTTC (Fibre to the Curb)
Start DateMarch 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type6-month contract
Data TypeUnlimited Data
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom
Dale

DaleSydney, NSW

Go Mint!

published

We are an SME that places a great deal of importance on personal service, quality, knowledge & support ... Mint Telecom not only ticks all boxes, but also does it in a competitive manner.
No doubt the right move for us when we changed over to the NBN for both internet & phones; the transition & setup was sooo smooth.
The equipment turned up ready to plug & play, it works well and the ongoing support is excellent.
We only gave 5 Stars because there aren’t any more to give ...

Transparency
Customer Service
Value for Money
Connection TypeFTTN (Fibre to the Node)
Start DateOctober 2018
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom
Anon

AnonGreater Melbourne (Metropolitan), VIC

  • 3 reviews

Amazing Service, Quick no hassle

published

Got disconnected early by existing Telco, spent 3+ hours talking to call centers around the world( no help)
found Mint and spoke to Kelvin who adv all costs and products, was set up with in 3 days.
So happy to speak to a human in AUS and was actually pleasantly surprised by being told service would not be great due to still being on ADSL(most others I spoke to tried to only sell me on their product) ..... have already told a friends and family

Transparency
Customer Service
Value for Money
Start DateMarch 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type6-month contract
Data TypeUnlimited Data
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom
Rachael

RachaelGreater Melbourne (Outer), VIC

It's a miracle!!! I've found a BRILLIANT internet company!!!

published

Like phone companies, insurance companies and banks, I ALWAYS dread calling internet providers... Until I found Mint Telecom. What an amazing experience. From the first phone call, through to the informative advice, the technical help and the friendly, effective customer service - it was all so easy and pleasant. A special shout out to Kelvin and Josh who were so patient with me (and my severe lack of internet know-how!) and have helped improve my internet and phone connection beyond any other provider. Living in a semi-rural area with poor reception, and no NBN, other companies would find hurdle after hurdle, but nothing was too difficult or too trivial for Mint Telecom. I'd give them 6 stars if I could! #Minttelecomconvertforlife!!

Transparency
Customer Service
Value for Money
Start DateMarch 2020
Adequate Speeds Yes
Standalone or BundledBundled
Contract Type6-month contract
Data TypeUnlimited Data
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom
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The A team.

published

I had previously had ongoing issues with my isp switching between isp's and still getting no results, No assistance nor anyone capable of getting a tech to come and work it out.
Switching to mint was my saving grace. Being minutes away from ripping the box off the wall and using it as a Frisby to my dog the mint team assured me they'd sort it. A few tests and a couple days the mint team had a tech out replacing my antenna, redirecting my service to an alternate tower and my speed tests from 2mbps to averaging 20 plus at peak.
This was going on 12 months ago(ish) and I'm still yet to have a single issue with their service. Kudos to mint! You've slowed my balding and grey hair production.
Thank you.

Transparency
Customer Service
Value for Money
Connection TypeWireless
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom
Katie

KatieHobart, TAS

Always reliable, look nowhere else!

published

Mint Telecom has provided a reliable NBN service to our rural property when no other operator could. Their staff provide top notch, friendly customer service. We love using a provider located in our state.

Transparency
Customer Service
Value for Money
Connection TypeWireless
Start DateSeptember 2019
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type6-month contract
Data TypeUnlimited Data
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom
Rem

RemGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Fantastic customer service and provider

published

We recently left Mint Telecom, but not because of a bad service. Michael and his team are absolutely terrific. They monitored our service for any issues and promptly raised them when they were identified. We had the unlimited 50/20 package which served us really well. We would highly recommend Mint Telecom, Michael and his team and will certainly be back if it doesn't work out at our new provider.

Transparency
Customer Service
Value for Money
Connection TypeFTTN (Fibre to the Node)
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom
Hel Cat

Hel CatDarling Downs, QLD

  • 2 reviews

Best ISP Ever!

published
Transparency
Customer Service
Value for Money
Connection TypeFTTP (Fibre to the Premises)
Start DateJanuary 2019
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type6-month contract
Data TypeUnlimited Data
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom

Best Customer Service!

published

Mint Telecom have the best customer service we have encountered from an ISP. We have never had an issue getting through on the phone & they are available out of hours via Facebook Messenger. They always respond promptly when we message them.

Our experience with our NBN Fixed Wireless over the last few months has been horrible, with lengthy dropouts & extended maintenance. All the issues we have had can be attributed to NBN.co and not to Mint Telecom. Mint Telecom have spent hours via Facebook Messenger working with me to try and troubleshoot our connection issues, much of this time out of normal business hours.

I can highly recommend Mint Telecom to anyone looking for an ISP with an Australian based support & customer service team.

Transparency
Customer Service
Value for Money
Connection TypeWireless
Start DateMay 2018
Adequate Speeds Yes
Standalone or BundledBundled
Contract Type6-month contract
Data TypeUnlimited Data
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom
Greg A.

Greg A.Greater Melbourne (Metropolitan), VIC

  • 2 reviews

Mint Telecom provides quality help and prompt service that is exemplary!

published

Their support service even exceeds the calibre of Internode + iiNet waaaaaay back before being bought out by TPG - even earlier for iiNet; before they bloated with advertising, dumped quality for quantity, and outsourced everything.

Have now had their service for my previous address (FTTN) and current, which had issues with a missing Terminating Panel, from which Kelvin from Mint has taken care of with consistent effective communication and resolution.

Their network provision has always been consistently of high quality, with this plan supporting multiple simultaneous video streams without dropout or loss of quality.

I cannot recommend even considering any other service

Transparency
Customer Service
Value for Money
Connection TypeFTTN (Fibre to the Node)
Start DateNovember 2019
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type6-month contract
Data TypeUnlimited Data
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom
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Belli

BelliGreater Melbourne (Inner), VIC

Do not go anywhere else! Mint, Mint, Mint!!!

published

Cannot recommend them enough. Our rep was so so so helpful, easy to understand, used plain English not tech talk. Went out of their way to help, explain and save us money. Will never ever use anyone else again.

Transparency
Customer Service
Value for Money
Start DateFebruary 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type6-month contract
Data TypeCapped Data
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom
Mei

MeiSydney, NSW

Best customer services and friendly staffs

published

I signed up with Mint 3 weeks ago. Their staffs are always helpful and patient with my queries. They have the best customer service that you won't get from any other places. Their live chat feature is life saver, simply sending photos and questions, all could be sorted in minute. Not like other ISP which you need to fill in a form via email and got an answer overnight. I highly recommend Mint!

Transparency
Customer Service
Value for Money
Connection TypeFTTC (Fibre to the Curb)
Start DateDecember 2019
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type6-month contract
Data TypeUnlimited Data
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom
Sam K

Sam KLaunceston

Great small company with real people and excellent service

published

I deal with mint both at my job as an IT Technician and have my home NBN through them and so far I have not had any issues with them nor have any clients we have helped sign up with them.

Communication is fantastic and very responsive with friendly helpful staff, turn around time is second to none and the connections so far have been rock solid.

Transparency
Customer Service
Value for Money
Connection TypeFTTN (Fibre to the Node)
Start DateNovember 2019
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom
Laura Verdouw

Laura VerdouwHobart, TAS

Service is second to none!

published

The switch to this locally owned and operated business was the best decision. Their customer service is outstanding - they are so helpful, do what they say and follow up. They’re also easy to do business with and nice people to boot! We’re here for life, highly recommend!

Transparency
Customer Service
Value for Money
Connection TypeWireless
Start DateNovember 2019
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom
Steve M.

Steve M.South East Queensland, QLD

Great service.

published

Moved houses and opted to stay with belong for ease. After 3 weeks of being given excuses (and getting scripted answers to every call made) and getting told it would be up tomorrow we lost faith. We spoke with Michael initially via Facebook as office was closed over Xmas. Called first day after and had nbn within 4 hours thanks to Kelvin. Not only was the service better but Kelvin talked us through the logistics of nbn in a large home. Result is a fantastic service with no buffering in a house with four teenagers.

Transparency
Customer Service
Value for Money
Connection TypeI don't know
Start DateJanuary 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom
Page 1 of 17

Questions & Answers

Paul B.

Paul B.asked

Mint Telecom

Are they in Brisbane

2 answers
Trudi Dwyer
Trudi Dwyer

I don’t think so it is a Tasmania company

Mint Telecom
Michael S.Mint Telecom

Hi Paul,
Yes, we operate nationally FROM Tasmania.
We have customers all over the country. Give us a call on 1300586468 during business hours.
Cheers Michael

Greg W.

Greg W.asked

NBN

I would like a price listing for your NBN services. Locally we are now available to connect to NBN and I am after a provider. postcoide 2540 - Greenwell Point - NSW
Greg Wise 0427260311

1 answer
Mint Telecom
Michael S.Mint Telecom

Hi Greg,
All our pricing is on our website on the plans page.
Head on over and have a look.
If you then have further questions you can also message us directly from our website.
Cheers Michael

Maria

Mariaasked

Mint Telecom

Hello, I was just enquiring as to whether you are able to provide unlimited internet to our address in qld we are in Bowenville 4404

3 answers
Mint Telecom
Michael S.Mint Telecom

Hi Maria,
If you can access the NBN network or Telstra ADSL network we can help.
Best to message us directly from our website OR call us.
Cheers
Michael

Maria
Maria

Could I please get a contact phone number .

Mint Telecom
Michael S.Mint Telecom

Get an answer from our members and Mint Telecom representatives

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