Mint Telecom

It's easy to feel overwhelmed when weighing up which internet provider to go with but I've been with Mint for almost 2 years now and never had any issues with the internet. But by far the most distinguishing factor has been their customer care. They are rarely any queues to speak to someone and they are incredibly responsive over e-mail which makes setting up or moving house that much easier. Thanks again Show reply

I've had Mint across 3 states now (Vic, SA, and ACT), and it's been a great experience. I was tired of the non-stop issues with the "low budget" ISPs and genuinely decided to go with them based on other reviews here. Glad that I did and I'm now adding to the reviews for the next potential shopper. They do regular inspection (I don't know the… Read more ·  1

proper name) on your service and if they notice drops or reduced speed they will reach out to let you know they've noticed and have implemented xyz corrective actions. My move to SA and ACT required NBN and they had it booked and coordinated before I even knew I needed it. When I first got them, they had everything set up and connected in a newly built unit within 3hrs. I remember that my provider at that time said it would take 3-5 days to connect to the new address, but I worked from home and couldn't afford to not be able to go online. Which reminded me it actually hasn’t been a good experience with them, so I went shopping. I haven't really had a reason to call in since the initial set up. Everything else, including suspending and reconnecting with each move, I do through their online ticketing system. They respond within 24hrs if after hours and within the hour during working hours. Their customer service is unmtched accross all tech based services I've ever used/paid for. Really hoping they stay this amazing into the foreseeable future. 10/10 would recommend!

A story of top level customer support and service that is rarely seen anymore.. Up until today, my home internet was with Iprimus and had been for over 15 years. It was always paid on time (direct debit) and using their premium NBN service. The internet with them was buggy and slower than expected. Technical phone calls were always a minimum of 30… Read more ·  1

mins on hold wait times only to be connected to a foreign call centre with lackluster staff who have no idea and are barely understandable. I was shocked that all of a sudden today my internet stopped working due to 'non payment'.. Tried logging into the account via their Iprimus app, which no longer works. Logged in via the web portal, only to see my account showing $0 owing and up to date. Gave them a call and was on hold for literally just over 1 HOUR.. I gave up without speaking to them and rang Mint Telecom (We use them for our business phone & internet). No on hold, no delays and straight through to Emily, who was an absolute pleasure to deal with and chat to. A total breath of fresh air. Within 10 MINUTES, yes MINUTES, had onboarded me, setup my home NBN and connected everything.. This level of customer service is worth signing up for on it's own. Can't recommend them enough. 10/10

What a breath of fresh air! – After 25 years with Telstra as a business customer I suffered all of the frustrations an association with that organisation could bring. Lengthy waits in phone queues, lack of action for account issues, language difficulties and generally poor support. The final straw was a constantly degrading internet speed on our fixed wireless service that… Read more ·  1

nobody seemed to care about - constant calls to Telstra brought little or no response, or a hand-off saying "that's the best you can expect with fixed wireless". The call to Mint was the best decision I could have made. I was doing some research on plans & pricing at the Mint site when I found the chat option, and was amazed to get an instant response from a real person. Everything I was looking for was provided, and that one interaction led to a decision to change. The new modem arrived promptly, my new service was on an alternate NBN port so we were able to change to the Mint service before disconnecting Telstra, and our landline switched over and worked at exactly the arranged time. The first observation was that our internet speed was immediately doubled! Since then the connection has been totally reliable and at an acceptable speed all hours of the day. A couple of queries to Mint have also been dealt with immediately. Great service all round - I could not be happier!

They are like a family at Mint, friendly reminder's each month and to ensure all is good, they stay in touch and making sure all is good. No where else can you obtain such service and friendship? Show details ·  1

I have been with Mint Telecom for my internet and phone for several years now. I have had several NBN issues over the years. Dealing with Mint has always been an absolute pleasure; I can honestly say they have the best customer service I have come across in recent years. They are proactive in dealing with issues. It is easy to log a fault via… Read more ·  1

their web-site (which often involves an NBN tech coming out), and if you need to talk to somebody you can get them on the phone within minutes. They are not hiding behind an anonymous call-centre like so many companies these days.

I cannot recommend them enough. If you are looking for a new internet provider I can 200% recommend Mint.

We have been using Mint Telecom for more than 5 years for both our business and home. Their customer service, products, have all been extremely above satisfactory. What I value most is their willingness to help if there were any issues. They are swift to respond, propose solutions, and action them. I look forward to many years of supporting their business. Show details ·  1

Mint Telecom is amazing! Never had service as this good! They were on top of their costumer services and their internet connection, they sent technicians when the connection wasn't right even before I asked or complained! It sort it out straight away! Thank you!! Show details ·  1

We recently noticed a few nights when the connection dropped out. It was always strong during the day but the increased traffic at night must’ve been the weak link. It was a minor issue that would’ve gotten worse. Thank you for going above and beyond (before we could even note the slow/faulty service). You guys are awesome! Show details ·  1

After 15 years with TPG, and endless hours spent on the phone waiting to get help, and then passed from department to department, Mint Telecom is such a ray of sunshine. Opening the account was so quick and seamless, customer service immediately available and very helpful, internet working great. The experience could not be better! Show reply

All concerns have been dealt with immediately to resolution. They identified a fault we were not aware of and organised NBN technician to repair. Excellent service and communication. Show details ·  1

Absolutely love mint Telecom, I had issues with my internet for a year + with major companies I was constantly calling up complaining my internet was slow but they couldn't fix it, soon as I switched to mint, they fixed it in 2 hours, I'll stay with mint Telecom for life if possible! 5/5 and customer service is absolutely amazing! Best internet provider I've ever been with and very fast speeds, thank you mint Telecom! Show details ·  1

What can I say, ever since day one, Mint and their fantastic staff have been there to assist. It really makes you feel like part of the family by the way they look after you. They treat every client in and the same way, theey are you people to speak to, don't wait go for it, now. Show details ·  1

So happy with my fibre connection! It is so fast after years of a copper connection cutting in and out on the hour! And the price is great!! Wonderful assistance, and a joy to speak with local people I can understand, and they understand where I am coming from with my questions. Show reply

Switched to Mint Telecom a while back and honestly wish I’d done it sooner. The service has been super reliable — fast speeds, no dropouts, and setup was a breeze. I work from home and stream a lot, and it just works. What makes Mint stand out is the customer service. You get to speak to someone local who’s friendly and knows what they’re talking… Read more ·  1

about. No being bounced around or sitting on hold forever, they answer within 30 seconds. They've helped me out a couple of times and were awesome each time. Plans are clear, no hidden fees, and no long contracts locking you in. It just feels like an honest company that genuinely cares about its customers. Big thumbs up from me. Would happily recommend to anyone sick of dealing with the big telcos.

Couldn’t speak more highly of Mint Telecom, their customer service is like no other, always respond within 10 minutes and have any questions answered just as fast. Highly recommend Show details ·  1

Excellent customer service! – Excellent customer service and technical support. With my previous provider, I had internet issues at home for about a week. They would not respond to chat messages, emails or fault logs and my partner and I spent about 10 hours on hold over 7 days trying to speak to someone about our internet outage. Enter Mint Telecom! A quick google search… Read more ·  1

brought me to speak to a super friendly customer care person (they answered the phone within 2 minutes), long story short less than 24 hours later we are transferred over to Mint and up and running again. Highly recommend, thanks Kelvin and Mint Team!!

Awesome – Moved over to Mint and couldn't be more happier. Customer service second to none no wait times and straight forward service. Should have done it years ago Show reply

THE STANDOUT COMPANY – Mint is fantastic, friendly, helpful and prepared to go that extra kilometre to ensure you have everything that is required to be completely satisfied. We are. Show reply

Fixed Wireless Speed improvement – Moved across from another provider due to slow speeds on FW and NBN not helping. Read that this company will go the extra mile to get results. The service from this company has been fantastic and true to their reputation! So glad I took the chance before going to Starlink, my speeds are as fast as can be had by my current plan, 100/20 and then better. Great work Mint Telecom! https://www.speedtest.net/result/16851879709 Show details ·  1

The BEST SERVICE EVER – Connection was extremely reliable. No dropouts. No issues with service at all. The best service I have ever experinced. Staff amazing, helpful, friendly and so patient with people like myself who are not very IT savvy. Being able to pick up the phone and speak to someone within 28 seconds is 'absolute GOLD' for me. I would much rather speak to a person than texts all the time, especially when the staff at MINT are so so helpful and patient. Show details ·  1

Amazing customer service from Emily at Mint – Ok I'm the generation that doesn't know the difference between a router and a modem and I switched to fibre! When I saw the instructions I asked WHY do I do this to myself??? But the technician had been and gone and I was all in and drowning not waving. And then there was Emily, customer services at Mint. For the next 40 minutes Emily patiently… Read more ·  1

talked me through the process. Her communication skills are excellent; her patience was exemplary and I appreciated the way Emily injected humour when I was getting frustrated. Great job Emily. I'm super grateful (and so is my wife!) I hope your boss knows how good you are at your job! #payriseforemily!!! Crispin

Not great, not customer centric at all – Not a very customer-centric business. Large missed payment fees, no refunds if you pay in advance but cancel before end of the month and blaming low-margin NBN which as a consumer I don't need to know about. Speeds were decent when it worked, but often had dropouts or just a general lag during peak times. Won't use these guys again. Show details

Fixing problems – Hi..I have recently experienced difficulties with the service in my area. The guys at Mint were super helpful, informative and got NBN to fix things. It is rare to find a service like Mint that listens and responds quickly. My service is now working better than ever. Show details ·  1

Great Team – I have been with Mint Telecom since I opened my business 7 Years ago. During that time I have had nothing but great service from them. They contact me if they can see an issue. No one else I have found do that. Keep up the great work! Show details ·  1