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Fantastic follow up and assistance
Our NBN cabling was giving us some connectivity issues. for a few weeks after we switched from Wireless broadband. Mint kept in touch with us every few days to see if they could help. Quickly got the NBN technitian around when required and had us up and running.
Resolution of an unusual problem
We lost Internet connection to all devices, both Wi-Fi and Ethernet. We called for help from Mint. After checking the usual problems to no avail it was apparent our problem was not usual. All the symptoms pointed to the modem being faulty. Mint encouraged the supplier to replace it, which they did. But this didn't solve the problem. Next thought it was the NBN box. Mint encouraged NBN to visit us which they did twice, and in fact replaced the NBN box. But this wasn't the problem. After further detailed investigations it appears that the proble...m related to our TV. Who would have thought? It took us well over a month to get to the bottom of this and Mint was with us all the way. Not the devotion I would have expected previous Internet suppliers of mine to demonstrate.
Kelvin from MINT telecom provides fantastic customer service, he will ensure everything is as it should be. I have had no issues or disruptions to my service. I recommend MINT for your next NBN connection.
Mint literally saved my mental health & Wellbeing
Mint's service is outstanding - MINT went beyond what they offer and got me connected to NBN - had been trying with another provider for 6 months. Highly recommend their product - no dropouts
Best ISP I have used. Highly recommended.
Took me a while to select a new provider when I moved, previous house did not have nbn and 4G wireless was less than ideal. Read nightmare reviews about other internet providers having slow speeds and no customer service skills, have experienced it first-hand also.
So far am more than happy. Setup was easy, staff were helpful and friendly, was nice to talk to a real person after waiting less than a minute on phone. Got notified by txt that afternoon that my new service was active and the modem turned up in only two days, already set up for me. Everything was plug and play to get started. Speed is typically faster than estimate when signing up. Best internet service I have used so far.
Mint Telecom has been one of the best internet providers. After having alot of trouble with a previous and larger internet provider. Swapping to mint was easy and trouble free.
Great Speed & Local Australian Based Service
We transferred from iinet due to the speed of their NBN service reducing over time and performing poorly. We changed to Mint Telecom due to positive reviews from other friends (word of mouth) and have been very happy with the change. Speed is reliable and well performing (average around 80-90mbps for 100bmbps plan) and there is local Australian based service. Very happy customer
We are so happy with our new service from Mint Telecom. Way better than our previous service and also an awesome company to deal with. Can fully recommend Mint Telecom...
Prompt and personal service
Service has been exceptional from the very 1st phone call we made to Mint Telecom who came recommended to us by Adam from Channel Tech support, who evidently answered the phone with in a couple of rings and we actually got to speak to a real person.
We where on NBN Satellite and where struggling to get any work done at home. Mint telecom believed we could get connected to Fixed Wireless NBN and organized everything directly with NBN on our behalf. The fixed wireless was connected with in the next 7 days and we can now work from home without w...
Excellent customer service. After a frustrating experience with a major telco, a friend recommended Mint to me. Mint had the issue solved, and internet up and running on the day. Fast communication, friendly, and competitively priced. Can’t fault them.
The Mint Team was recommend to us by a friend who works in IT. All our NBN and phone services have been set up and are looked after by Mint. Top service every single time by the team. Extremely important for a business like our. Not common in this industry and greatly appreciated.
Mint markets themselves as being great at customer service. They live up to that promise.
Every time I have had a problem they have been helpful and easy to contact. Need I say more? Try talking to a human when you're with another ISP. Good luck.
Incredible, highly recommend!
I was referred to this service by a close friend and it has been nothing but an incredible service provided. Always helpful, fast and quick internet service. I highly recommend this service provider.
Service is great, they are responsive and you don't need to wait on the phone for hours just to speak to someone. I have had no issues with the internet speed either
Well deserving of 5 stars!
Called Mint Telecom in the morning, everything was up and running smoothly by lunchtime! Really friendly bunch and I love that emails are replied to so quickly :) So far so good, excellent wifi speeds even on the Basic plan in the evenings!
Questions & Answers
Lots of reviewers on here giving glowing reviews with just the one review. Very suss.
Feel free to try us out and experience for yourself.
With nearly 400 reviews (not all glowing) over 5 years I think they speak for themselves.
What method of delivery can I get
Best to message us directly via our website so we can get clarity on your question and situation.
For instance, you can provide your own modem or router or if you purchase from us we use startrack express.
If your type of NBN requires a NBN device to be posted then that delivery method is determined by NBN Co, typically Toll.
Hi Michael, A belated thanks for your reply.A further question can you quote me on supplying WI FI rather than Broadband.The NBN is not the service I seek. I look forward to your advice.Thanks Graeme 0412609242.
Contact us directly via our website and we can review options for you.
Hi Mint Telecom,
I have read fantastic reviews for your company, hence the reason I am contacting you.
I am NBN ready in Graceville QLD and am shopping for NBN plans. I don't need a landline, happy with average speeds and I am in 2-3 person household. Also is the modem and installation included in the plan and what is the average timeframe from signing up to NBN working in my home? Any hidden costs? Thank you in advance for your help.
Thanks for reaching out.
There are no hidden costs. Best to contact us directly so we can review your specific address and requirements.
You can message us directly from our website or call us during business hours if you prefer.
Ours was operating perfectly within a week of us signing up. Depends on how quickly the NBN send a technician, I guess. Mint’ s customer service is outstanding
Get an answer from our members and Mint Telecom representatives
|Category||Internet Service Providers||Internet Service Providers||Internet Service Providers||Internet Service Providers|
|Standard Monthly Price||$89.95||$79.95||$69.95||$99.95|
|Typical Evening Download Speed||60.0 Mbps||30.0 Mbps||15.0 Mbps||60.0 Mbps|
|Max Download Speed||100 Mbps||50 Mbps||25 Mbps||100 Mbps|
|Max Upload Speed||20 Mbps||20 Mbps||5 Mbps||40 Mbps|
|Packages Available||Bundle and Standalone||Bundle and Standalone||Bundle and Standalone||Bundle and Standalone|
|Contract||Set Period||Set Period||Set Period||Set Period|
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