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Listing monitored by Mint Telecom

Pros

All unlimited data plans
Australian customer support team
Skilled, helpful and friendly staff

Reviews

4.9
447 reviews
  • Value for Money
    4.8 (223)
  • Transparency
    4.9 (209)
  • Customer Service
    4.9 (228)
  • Adequate Speeds Yes (217) · No (2)
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David John A.
David John A.
  • 2 reviews

Easy Set Up

published

Just Changed back to Mint after around 18 months, They have the easiest setup for someone like me (providing you put correct details in) Michael helped me through this and now up & running with great speed.

  • Value for Money
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David
DavidGreater Melbourne (Outer), VIC

First class service and top notch customer care

published

The best telco by a country mile. I've been with Mint for years and I can testify to the fact that they are by far the best telco in Australia. I've had terrible experience with other telcos and Mint saved my business a few years ago and I'm always amazed how pro-active and polite/professional they are. Put simply, Mint Delivers!

  • Incentivised Review No
Mint Telecom
Michael S.Mint TelecomSend a private message
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A++ customer service

published

We have been experiencing internet drops for so long which prompted me to replaced the modem as my previous provider was unable to resolve the issue. When I moved to Mint, I mentioned the reason of my move. I'm impressed with their customer service because after porting over to them, they proactively monitor my network connection and internet drops and reached out to me first when they noticed that the drops issue had recurred. Now our internet connection is stable and faster and everyone in our household is happier. Thank you Kelvin and team!

  • Customer Service
  • Incentivised Review No
Mint Telecom
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Kristine M
Kristine MGreater Melbourne (Inner), VIC

Tip Top

published

We used Mint in Adelaide and then when I moved to Melbourne, I chose them again. Excellent and reliable service. Customer care and support was amazing in helping me set up the connection speedily and they were extremely patient. Have had no problems since installation. And their follow-up is regular.

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Kyla M.
Kyla M.South East Queensland, QLD

Mint customer service always exceed expectations!

published

Mint customer service is so amazing that they called me about our intermittent connection (rusty copper cable) before I had a chance to call them. They always exceed my expectations.

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Mint Telecom
Michael S.Mint TelecomSend a private message
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I'm so happy with service

published

Right from the first conversation, I have been very happy with advice & talking me through the set up.
Ive never had any problem with internet drop out & its been reliable.

  • Value for Money
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Mint Telecom
Michael S.Mint TelecomSend a private message
Debbie
Debbie

Another reason I chose you, was because you are a local business, operating in same time zone.

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Very stable, good support

published

I have my business connection and home connection through Mint. Both connections have been up and running without dropout since they were setup 79 days ago.
I have also used Mint Telecom to supply internet and VOIP services to multiple clients, all without issue and Mint have provided great service to many of our customers.
Getting support is very easy, getting through on the phone always takes less than 5 minutes.
Many ISP's will not provide good assistance when it comes to complex phone number ports. Mint have completed a number of complex phone ports for our customers when they had unsuccessfully tried with various other ISP's.

  • Value for Money
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Mint Telecom
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Darren
DarrenHobart, TAS
  • 2 reviews

hands down the best ISP out there

published
  • Value for Money
  • Transparency
Mint Telecom
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Kate Y.
Kate Y.Hobart, TAS

The best customer service ever!!!!

published

I have only recently connection to the NBN and these guys have been amazing!! Nothing was an issue and they went above and beyond to help me get everything ready to go. Super easy set up! Couldn't be happier.

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Mint Telecom
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Sammi
SammiGreater Melbourne (Outer), VIC

Incomparably Excellent Customer Service

published

The customer service I've received from Mint is second to none. They far exceed any other company when it comes to communication. They follow up promptly, reach out when they notice an issue, are diligent with retrieving answers and patient when it came to me asking questions. Very friendly, very helpful. Highly recommend!

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Mint Telecom
Michael S.Mint TelecomSend a private message
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Seamless smooth to deal with

published

Had bad experience with reception then Mint came along and everything has been great .Would recommend to anybody looking to upgrade to faster service. MINT are very helpful with set as well..

  • Transparency
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Mint Telecom
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crowdywendy
crowdywendyMid North Coast, NSW
  • 3 reviews
  • 1 like

Relief to Have Good Internet: Pleasure to Deal with a Friendly, Professional and Helpful Company.

published
  • Value for Money
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Mint Telecom
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Franky65
Franky65
  • 3 reviews

NBN internet connection

published

Switched to Mint Telecom after having enormous difficulties and zero service with our previous provider.
The transition was smooth, and the service has been outstanding with follow up emails to ensure we are satisfied and immediate responses with any concerns via messenger.
Thank you Mint.

  • Value for Money
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Mint Telecom
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Kelly
KellyHobart, TAS

Everything is easy!

published

We moved business premises and with that we moved NBN and phone lines to MINT. So uncomplicated, so friendly and easy. About to move our home connections as well. Amazing service to start and their follow up as well.

  • Value for Money
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Nathan
NathanHobart, TAS

After years with the big providers, happy to be here.

published

Spent years with the popular providers, which was fine until it wasn’t. Changed to Mint a couple of months ago and am happy to say that I will not be going back. The fact you can pick up the phone and get onto someone within seconds that is sitting in an office in Salamanca is worth the few dollars a month difference. That, and it’s great to support local business.

  • Value for Money
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Questions & Answers

Shaunna sparkles C.
Shaunna sparkles C.asked
Mint Telecom

How do I sign up

1 answer
Mint Telecom
Michael S.Mint TelecomSend a private message

Hi Shaunna,
Give us a call on 1300 58 64 68 during business hours. We have no wait times, so just call when you are free.
Cheers Michael

MichaelW
MichaelWasked
Mint Telecom

which router would be supplied by Mint for HFC connection in Melbourne?

2 answers
Mint Telecom
Michael S.Mint TelecomSend a private message
C Huynh
C Huynh

Hi Michael
I have a Netcomm in Sydney, I think it's best to ask Mint directly for the model they supply in Melbourne.
Cheers!

Bruce Forrester
Bruce Forresterasked
NBN 250/25 (Superfast)

Can you run tests to make sure our connection has the capacity to be compatible with 250/25?

1 answer
Mint Telecom
Michael S.Mint TelecomSend a private message
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Get an answer from our members and Mint Telecom representatives

Mint Telecom

Details

About Mint Telecom

  • All plans start off with a 6-month contract, with a month-to-month service and no lock-in contracts after this.
  • Every plan includes unlimited data, for added peace of mind that you won’t blow your budget.
  • Mint Telecom provides local customer service support from a team based in Hobart, Tasmania.

Mint Telecom services

Phone plans

The top Mint Telecom phone plans are:

  • Nude plan: At $69.95 monthly, it includes a working phone service, and calls to other Mint NBN customers.
  • Starter plan: For $74.95 monthly, this includes the features of the Nude plan plus the ability to make local calls to non-Mint NBN customers.
  • Ultimate plan: At $94.95 per month, this is the most premium popular plan. With this plan, customers can make local, national and mobile calls.

Internet - NBN Services

The three most popular Internet NBN services with customers are:

  • NBN25: with a basic evening speed minimum 15Mbps ($69.95 a month).
  • Unlimited NBN plan: with a standard plus evening minimum 30 Mbps ($79.95).
  • NBN100: with a basic evening speed minimum 60 Mbps ($89.95).

Small Business Phone Systems

A Hosted PBX solution lets you use the cloud to manage call flows and setup. SIP trunks can be plugged into a traditional phone system, with the added benefit of HD voice quality and lower call costs. Both of these options are advertised as part of the setup for Small Business Phone Systems.

Points of praise from Mint customers

  • It was a common experience of reviewers that Mint provides a reliable NBN service with no dropouts or disruptions to the service.
  • Customer service staff are excellent at assisting customers with setting up their new services. Customers who don’t regard themselves as tech savvy noted that this involved skill as well as patience.
  • Reviewers loved that customer service staff were based in Australia. Staff members were able to efficiently resolve issues, without double-handling or redirecting enquiries.
  • Staff at Mint Telecom were attentive, and made their customers feel valued with each interaction.
  • Staff respond promptly to customer questions or issues.
  • Mint Telecom's proactive approach was appreciated by customers. It included staff notifying customers about power outages before they occur, and recommending options to facilitate a speedier internet connection, for example by updating old modems.

Pricing and plan information in this Details section are accurate as at February 24th 2022.

Compare all 6 Mint Telecom
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CategoryInternet Service ProvidersInternet Service ProvidersInternet Service ProvidersInternet Service Providers
Standard Monthly Price $89.95$79.95$69.95$99.95
Typical Evening Download Speed 60Mbps30Mbps15Mbps60Mbps
Max Upload Speed 20 Mbps20 Mbps5 Mbps40 Mbps
Service TypeNBNNBNNBNNBN
Packages AvailableBundle and StandaloneBundle and StandaloneBundle and StandaloneBundle and Standalone
ContractSet PeriodSet PeriodSet PeriodSet Period
Data AllowanceUnlimitedUnlimitedUnlimitedCapped/Fixed
Max Download Speed 100 Mbps50 Mbps25 Mbps100 Mbps
Compare all 6 Mint Telecom
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