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Reviews

(303)
(2)
(0)
(1)
(6)
  • Adequate Speeds Yes (96%) · No (4%)
  • Transparency
    4.8 (44)
  • Customer Service
    4.9 (57)
  • Value for Money
    4.8 (56)


Laura Verdouw

Laura VerdouwHobart, TAS

Service is second to none!

published

The switch to this locally owned and operated business was the best decision. Their customer service is outstanding - they are so helpful, do what they say and follow up. They’re also easy to do business with and nice people to boot! We’re here for life, highly recommend!

Value for Money
Transparency
Customer Service
Start DateNovember 2019
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
Connection TypeWireless
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom

Steve M.

Steve M.South East Queensland, QLD

Great service.

published

Moved houses and opted to stay with belong for ease. After 3 weeks of being given excuses (and getting scripted answers to every call made) and getting told it would be up tomorrow we lost faith. We spoke with Michael initially via Facebook as office was closed over Xmas. Called first day after and had nbn within 4 hours thanks to Kelvin. Not only was the service better but Kelvin talked us through the logistics of nbn in a large home. Result is a fantastic service with no buffering in a house with four teenagers.

Value for Money
Transparency
Customer Service
Start DateJanuary 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
Connection TypeI don't know
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom
NoWay

NoWayGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Best ISP I've experienced

published

Had enough with Dodo for a number of years then decided to try Mint telecom out. They are so helpful in all aspects and telling you all the facts up front instead of just luring you in as another number. Honestly the best ISP I've experienced so far! Particularly their friendly and local sales team and the spot on yet lovely tech support!

Value for Money
Transparency
Customer Service
Start DateDecember 2019
Adequate Speeds Yes
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom
Ann

AnnMetropolitan Adelaide, SA

If you expect service - don't bother

published

When your internet drops out, you are sent a link so you can diagnose your own problem. Then, you contact MINT and they will log a fault if there is one. Until then they will do NOTHING to help you. I joined because I wanted Australian service only to find there is NO service over holiday periods except over messenger through facebook. This company's plans are not cheap so if you want real service you are better off going somewhere else. They don't like being questioned or care if you are not happy either

Value for Money
Transparency
Customer Service
Adequate Speeds No
Standalone or BundledBundled
Connection TypeFTTN (Fibre to the Node)
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom

Best Customer Service

published

Looked at a few other providers, who are well known but all had the same rating in service. Found Mint Telecom and all the reviews were excellent. Phoned and spoke with Michael gave me the best option for what I needed and all was finalized this morning. Will recommend them

Value for Money
Transparency
Customer Service
Start DateDecember 2019
Adequate Speeds Yes
Standalone or BundledBundled
Contract Type6-month contract
Data TypeUnlimited Data
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom

Rose N.

Rose N.

  • 2 reviews

Mint is perfect

published
Value for Money
Transparency
Customer Service
2 comments
Mint Telecom
Michael S.Mint Telecom
Rose N.
Rose N.

Definitely we will go with Mint, Michael

Cheers


Steven

StevenHobart, TAS

  • 10 reviews

Brilliant Customer Service

published

Best customer service I've encountered. Prompt, efficient and courteous. Our FTTN NBN connection has been a little unreliable, but MINT have gone over and above to try and help, even with this second-rate FTTN connection.

Value for Money
Transparency
Customer Service
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type12-month contract
Data TypeUnlimited Data
Connection TypeFTTN (Fibre to the Node)
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom

Ming

MingSydney

  • 4 reviews

First class customer service

published

The customer service provided by the staff at Mint Telecom is second to none. The process of transitioning from ADSL to NBN was handled in a professional manner. I was guided through the process with patience (which I very much appreciated). Couldnt recommend highly enough.

Value for Money
Transparency
Customer Service
Start DateAugust 2016
Adequate Speeds Yes
Standalone or BundledBundled
Contract Type6-month contract
Data TypeUnlimited Data
Connection TypeFTTC (Fibre to the Curb)
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom
Peter H.

Peter H.Hobart, TAS

Excellent customer service

published

Have had two separate connectivity issues recently, one with NBN and the other a problem with the modem. Mint worked on our behalf in getting NBN Co to repair our connection at the node promptly. Mint also resolved the modem issue by lending us a modem whilst another, new, one was ordered. It has now arrived and both issues successfully resolved. The customer service from Mint has been extraordinary in terms of timeliness and courtesy. Mint was recommended to us via word of mouth and we in turn would happily recommend Mint to anyone else.

Value for Money
Customer Service
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeCapped Data
Connection TypeFTTC (Fibre to the Curb)
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom
David c

David cSydney, NSW

Mint have the absolute best team behind them!

published
Value for Money
Transparency
Customer Service
Start DateNovember 2019
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type6-month contract
Data TypeUnlimited Data
Connection TypeI don't know
See all answers
2 comments
Mint Telecom
Michael S.Mint Telecom
David c
David c

Thanks again mate!! Awesome!!


Ricky B.

Ricky B.Greater Melbourne (Metropolitan), VIC

45 Mbps download speed at 5pm - perfect

published

Great service at a great price. After an initial issue that turned out to be a faulty modem, I received the replacement modem within 24 hrs and it's been fantastic ever since.

Value for Money
Transparency
Customer Service
Start DateJuly 2019
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type6-month contract
Data TypeUnlimited Data
Connection TypeFTTC (Fibre to the Curb)
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom

alison

alisonGreater Melbourne (Outer), VIC

Nothing will compare

published

After hesitating swapping to nbn network, I am so thankful to have come across Mint telecom. They have been amazing!!! From beginning to end the support has been extraordinary, particularly for technology challenged people.
Where the larger suppliers said no to our requests, MINT said yes. In particular retaining our fax .
We did have a hiccup initially, but the staff were fantastic and saw us through, communicating all the way till operating. Then even following up afterwards.
Customer service cannot be beaten, as the initial contact person walked the journey with us and what was even better they are based in Tassie. Nothing overseas.
It was worth every cent to support a local Aussie business!!!

Value for Money
Transparency
Customer Service
Start DateOctober 2019
Adequate Speeds Yes
Standalone or BundledBundled
Contract Type6-month contract
Data TypeCapped Data
See all answers
2 comments
Mint Telecom
Michael S.Mint Telecom
alison
alison

For us, we were just grateful for the support and we had confidence in our dealings with you. From our perspective it wasn't a big issue. just consumed a bit more time for you . Thanks heaps


Kurt

KurtSouth East Queensland, QLD

  • 5 reviews

Finally! A proper, customer focused ISP!

published

I have been with MINT for around 10 months now and cant speak highly enough of them. After previous years of ISP's providing mediocre service and internet speeds at best, these guys are phenomenal! Got a great initial deal for 50/20, then was informed the NBN wholesale price had changed so we would be dropped to the 25/12 plan. The process of informing me of the change and the reasons for it were transparent and reassuring. If you're questioning whether you should leave the big telcos, you should! MINT all the way.

Value for Money
Transparency
Customer Service
Start DateJanuary 2019
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeCapped Data
Connection TypeFTTN (Fibre to the Node)
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom

Christine

ChristineHobart, TAS

Brilliant provider with outstanding customer support

published

We recently moved to Mint after experiencing poor service from another provider and thank goodness we did! An amazing local company who provide an excellent product, teamed with fantastic customer service! Recommend to everyone - make the switch today!!

Value for Money
Transparency
Customer Service
Start DateOctober 2019
Adequate Speeds Yes
Standalone or BundledBundled
Contract Type6-month contract
Data TypeUnlimited Data
Connection TypeFTTP (Fibre to the Premises)
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom
Clay

ClaySydney

Sick of poor customer service with Telcos? Go with Mint Telecom!

published
Value for Money
Transparency
Customer Service
Start DateApril 2019
Adequate Speeds Yes
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeCapped Data
Connection TypeFTTN (Fibre to the Node)
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom

Professional and Helpful

published

Setting up our Internet connection with Mint was easy and straightforward. From the start they were professional and friendly in all aspects when arranging our broadband connection and we have Wi-Fi connection to all of our devices.

Very friendly customer service team too.

Customer Service
Start DateOctober 2019
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeCapped Data
Connection TypeFTTP (Fibre to the Premises)
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom

Amazing communication between every involved at Mint.

published

The NBN tower is getting upgraded soon enough and the Mint team has been nothing but helpful in making sure we were up to date with our current situation, Since dropping our previous plan with another company, Mint welcomed us and have provided both good service and good customer service and deserve all the 5 stars they get.

Value for Money
Transparency
Customer Service
Start DateJune 2018
Adequate Speeds Yes
Standalone or BundledStandalone
Data TypeUnlimited Data
Connection TypeWireless
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom

TechMafia

TechMafiaGreater Melbourne (Metropolitan), VIC

  • 7 reviews

Really bad

published

The advertised price is actually not what you would pay and there's always something on top of it.
Also, some services being hosted on AWS and Google are blocked. When you ran through the traffic, it goes through a proxy server "I THINK". which is not good.

Value for Money
Transparency
Customer Service
Start DateJanuary 2019
Adequate Speeds No
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeUnlimited Data
Connection TypeI don't know
See all answers
2 comments
Mint Telecom
Michael S.Mint Telecom
TechMafia
TechMafia

Brett C.

Brett C.North-West & West coast, TAS

What a refreshing and pleasant team to deal with

published

Received what I was told
Back help BRILLIANT
great product .. great people
Why didn’t I do this years ago..
Kelvin and Michael and the whole team just work extremely well together nothing is a problem

Start DateSeptember 2019
Adequate Speeds Yes
Standalone or BundledBundled
Contract Type6-month contract
Data TypeUnlimited Data
Connection TypeFTTN (Fibre to the Node)
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom

Great speed and awesome customer service

published

Cant recomend highly enough . I is great to be in tasmania and have 100% local service the speed is great and the follow up service is great . If you are looking for a local provider this is the company to go for

Value for Money
Transparency
Customer Service
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type6-month contract
Data TypeUnlimited Data
Connection TypeFTTN (Fibre to the Node)
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom

Page 1 of 16

Questions & Answers

Irene

Ireneasked

mobile phone plans with international roaming

1 answer
Mint Telecom
Michael S.Mint Telecom

Hi Irene,
We don't offer mobile services.
Cheers
Michael


Megan C.

Megan C.asked

Where are your customer support staff/call centres based?

3 answers
David John A.
David John A.

Hi Megan
Call centre is based in Tasmania, and they answer all your questions so you can understand
David

Mint Telecom
Michael S.Mint Telecom

Hi Megan,
David is correct. We operate nationally from Hobart, you won't speak to or deal with anyone anywhere else.
Cheers
Michael

Ann
Ann

Yes Hobart, which is why I chose them my issue was not with that but that the support is not personal, wouldn't pick up a phone to talk to me because they were on holidays, and frustrated that I get links to self diagnose and have to text back before they will look into it further then text back and forth like a yoyo that would take far less time if you were talking to them. if you dont mind all that. Oh and wait for it - [Name Removed] will respond to this because he can't resist having the last word! Not pleasant at all.


Vicki A.

Vicki A.asked

All plans seem to have 6 month contract. Is that right? Do you charged to have the Fetch box connected you your service? My current provider charges $15 to have it connected to the server/modem

1 answer
Mint Telecom
Michael S.Mint Telecom

Hi Vicki,
Correct, no long term contracts, just 6 mths and thereafter it's month to month.
We don't offer Fetch so don't charge anything related to it. If you want to use Fetch you simply setup directly with Fetch.
Cheers Michael


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