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Mint Telecom

Mint Telecom

ADSL and NBN
4.9 from 292 reviews

Small efficient team, always on hand to help !!!

I have been with Mint Telecom for a few years now and we have never had any issues. Reliable fast service, and excellent customer service. Pricing is also very competitive.

Value for Money
Transparency
Customer Service
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
Connection TypeFTTB (Fibre to the Building)
1 comment
Hi Justin, Easy to reach and easy to deal with all backed up with products that work and an experienced team - that's what we strive for and its great to see that's what flows through for you when you think of Mint. Thanks for taking the time to provide us with the feedback, its definitely appreciated. Cheers Michael

No problems

I've been with Mint Telecom for a long time now and never had a problem with the provided NBN router or their service. I've communicated through email with them and they've always responded very quickly. They've never left any questions unresolved and have always provided excellent customer service. All great reasons for me to stick with them.

Value for Money
Transparency
Customer Service
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Connection TypeI don't know
1 comment
Hi Tania, We try to make ourselves as easy as possible to reach as we appreciate how busy everyone is these days. Whether that be email, chat on our website, Messenger or even an old fashioned phone call we're very responsive. Great to here this works for you and that everything is going well. Thank you for taking the time to provide us with the feedback, its much appreciated. Cheers Michael

Incredible customer service

After my router died, the Mint Telecom team helped me attentively to get my WiFi running smoothly again. Customer service was incredible. They were immediately onto the issue, even while on the road! And I learned how important it is to have a good router – really helpful tips. Thank you Mint Telecom!

Value for Money
Transparency
Customer Service
Start DateMarch 2019
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeCapped Data
Connection TypeFTTN (Fibre to the Node)
1 comment
Hi Claire, A good router is definitely critical to getting a great WiFi experience and is the most common issue we deal with when trying to improve a customers speeds. Luckily, as you have noted, we are able to easily identify WiFi issues and can point you in the right direction to fix. Thanks for taking the time to provide us with the feedback, its much appreciated. Cheers Michael

Perfect

Just got connected today, and have to say, it was perfect from the start to the end, Michael and his team cannot be beaten on support and customer service, thanks again for all your help, will recommend to everyone i know, cheers Joe. G.

Value for Money
Transparency
Customer Service
Start DateAugust 2019
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type6-month contract
Data TypeUnlimited Data
Connection TypeFTTN (Fibre to the Node)
1 comment
Hi Joe, Great to hear that the connection went through effortlessly for you. We work very hard to make the onboarding process as simple and efficient as possible so its always great to get feedback that it has gone to plan. Thanks for the recommendations in advance! And thank you for taking the time to let us know of your experience. Cheers Michael

Very good internet service, 100% uptime, very fast support

I have been using this service for 11 months and am extremely pleased by the quality of the service and support. I either have to have an amazingly good or amazingly bad experience before I can ever be bothered to write a review, I highly endorse Mint Telecom.

Value for Money
Transparency
Customer Service
Start DateSeptember 2018
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
Connection TypeFTTP (Fibre to the Premises)
1 comment
Hi DesignKink, Great to hear the service is working as we both expect it to. We work very hard on ensuring we deliver great products backed up with local support so its always fantastic to get feedback that what we aim for is working. Thanks for taking the time to let us know, its much appreciated. Cheers Michael

Smooth sailing

Easily the best customer service I’ve ever received from a telco. Quick turn around on connection and reliable speeds.

Had a problem connecting with my previous router and the service crew identified and provided a solution instantly.

Highly recommended.

Value for Money
Transparency
Customer Service
Start DateMay 2019
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type6-month contract
Data TypeUnlimited Data
Connection TypeFTTN (Fibre to the Node)
1 comment
Hi Rhino, There are so many routers in the market these days that it can sometimes cause a problem establishing the initial connection. Whilst we aren't experts on all as its just not possible, we do see lots and typically can work it out with you as the basic principles don't vary too much. Great to hear our focus on service has shone through and really appreciate you taking the time to provide us with this feedback. Cheers Michael

Mint Telecom - incredible service!

It's quite simple, know your product and provide exceptional service. Well, this is what Mint Telecom does every day. I only wish more businesses would do the same.

If you are reading this review then you are doing exactly what we did 2 years ago. Reading reviews and trying to find a good internet provider? Well, you won't find that here because "good" is just not good enough for the team at Mint Telecom. What you will find is a Great product that is supported by Exceptional service. And, its not just one person that supplies you with all of this techno stuff and hard-to-believe customer service brilliance - its the whole team!

We have been with Mint Telecom for two years and not only does this group of people exceed our expectations (every time) as an internet provider, but I can honestly say that this organisation is the best example of an Australian business. Like you, we were tired of being tortured by the incompetence and lack-of-care tactics by the larger providers and now there is no looking back.

We have experienced a number of products that Mint have on offer and we have required a variety of different and challenging setup/maintenance scenarios all of which have been handled beautifully by the team at Mint Telecom. With a sense of urgency and a dose of patient professionalism the voice on the other side of the phone will guide you through what may be a simple process to them but is a world of pain for you and me.

In short, if you want a competent provider then give Mint Telecom a call and they will do the rest.

Value for Money
Transparency
Customer Service
Start DateAugust 2017
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type12-month contract
Data TypeUnlimited Data
Connection TypeFTTP (Fibre to the Premises)
1 comment
Hi Greg, Thank you very much for your kind words. You have encapsulated exactly what we set out to do and deliver - products that work backed up with great service delivered by our very experienced team from Hobart. Always is fantastic to get feedback that we what aim for is what our customers experience, very much appreciate you taking the time to let us know. Cheers Michael

Mint has been MINT

Great support to get everything set up for our first NBN connection. Michael provides all the support required for this technophobe to bring the household out of the dark ages.

Value for Money
Transparency
Customer Service
Start DateJuly 2019
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeCapped Data
Connection TypeFTTN (Fibre to the Node)
1 comment
Hi Brook, Great to hear the experience all went as planned and the new NBN service is working exactly as we all expect it to. Thanks for taking the time to provide us with the feedback, its much appreciated. Cheers Michael

A refreshing change

Believe it or not, there is a telco in Australia where the staff are knowledgeable, genuinely helpful and proficient in English. Keep up the good work Mint Telecom, you're leaving the big boys for dead.

Value for Money
Transparency
Customer Service
Start DateJuly 2019
Connection TypeHFC (Cable)
1 comment
Hi Paul, Thanks for the feedback! Operating out of Hobart we think is key to our focus on great service and great products. Always good to hear that these items are valued by our customers. Cheers Michael

Very satisfied overall

We have been connected through Mint Telecom for a couple months now. The personal service we received during setup and followup after that has been truely outstanding and greatly appreciated. The connection works perfectly.

Value for Money
Transparency
Customer Service
Start DateMay 2019
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type6-month contract
Data TypeCapped Data
Connection TypeFTTP (Fibre to the Premises)
1 comment
Hi Roy, It's always great to hear that our focus on service is truly appreciated. Even better when the product also works as we both expect! Thanks for the feedback, it's much appreciated. Cheers Michael

Mint Telecom - leaves a nice taste in your mouth!

Been with Mint now for around 5 years. Their customer support is second to none. They recently reset up my phones and internet not only in a new warehouse, but also in a new State. They made suggestions as to what we should do, and then gave me the pros and cons of each one. We are now resettled with brand new phones, have a much faster internet connection, are saving money on a monthly basis, and still have the Mint team checking in each week to make sure everything is fine. Very refreshing.

Value for Money
Transparency
Customer Service
Start DateJuly 2014
Adequate Speeds Yes
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeUnlimited Data
1 comment
Hi Rocky, In the business space we certainly don't believe one size fits all and like to engage to discuss and deliver the solution that best meets the business requirements and its budget. Great to hear that the outcome we worked through was implemented as smoothly as we both expected. Thanks for taking the time to share your experience and provide us with the feedback. Cheers Michael

So easy

I can't believe how easy it was to deal with Mint Telecom. After dealing with another nightmare provider I decided to research for a new ISP and stumbled across Mint Telecom. A quick phone call to customer service and we were on our way. Within a few hours I recieved a SMS to inform our NBN was connected. Michael was fantastic, I had my own router which he researched on my behalf to ensure it would be capable, not once was I hassled or coerced to purchase any additional products. I even received step by step information by email on how to set up my connection. I can not recommend this company enough.

Value for Money
Transparency
Customer Service
Start DateJuly 2019
Contract Type6-month contract
Data TypeUnlimited Data
Connection TypeWireless
1 comment
Hi Jack, Great to hear that our onboarding process operated exactly as we both expect it should! Operating from Hobart our focus is all about being easy to reach, easy to deal with and delivering great products so its always good to get feedback that aligns with what we strive for. Thanks for taking the time to provide us with feedback on your experience. Cheers Michael

Awesome service

Seemless services from the guys at Mint. From ordering my service, to NBN installation, the service tech being not only time but phoned ahead. Speed is spot on. Even when I went to connect at 6pm one evening I was even able to reach Mint to guide me through.

Value for Money
Transparency
Customer Service
Start DateJune 2019
Adequate Speeds Yes
Standalone or BundledStandalone
Data TypeUnlimited Data
Connection TypeSatellite (Sky Muster)
1 comment
Hi Kirk, Glad to hear the installation went well and was on time. Whilst we don't control the NBN techs its great to hear of their proactive approach with regards to calling in advance. Whilst the call centre is not open of an evening we are always about and able to help with Messenger chat our favourite way to help out of hours as the ability to send us photos really helps with troubleshooting. Thanks for taking the provide us with the feedback, its very much appreciated. Cheers Michael

Mint!

What can I say!! Mint is Mint. Top notch Customer Service, awesome assistance from Kelvin, Grant and Josh, nothing was too hard for them, answer all my questions (I had many LOL) I'm not tech savvy, so having Josh jump in and help me out was bonus in itself. The sign up process was easy and straightforward, the turn around time from my old provider disconnecting and Mint taking over was within hours which I thought was pretty fantastic.

Value for Money
Transparency
Customer Service
Start DateJuly 2019
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type6-month contract
Data TypeUnlimited Data
Connection TypeWireless
1 comment
Hi Davona, Great to get feedback that aligns with the experience we aim to deliver! We have a very experienced team which we think makes a big difference in getting you connected and online as efficiently as possible. Thanks for taking the time to update us. Cheers Michael

Best Internet Service Provider

I regret not switching to Mint Telecom sooner. Would’ve saved a lot of time arguing with customer advisors in Phillipines working for a major ISP providing sub-standard service.

I stumbled upon Mint Telecom on productreview and was skeptical at first as they were too good to be true. We took the plunge 2 years ago and switched to Mint Telecom, best decision ever made. We couldn’t believe the ADSL modem arrived and ADSL transfer all ready to go within 2 days. What’s even more surprising was we had some drop outs in our area (black spots) and one of the Mint Telecom staff contacted us to ask how our internet connection was as they had seen our download speeds slowed down on their end. We were mind blown by the customer service, the problem was solved before it ever became an issue!

We recently switched to Mint Telecom NBN and we can stream Netflix, Youtube with no drop outs during the evenings. To think of it, we never had any problem since we picked up the phone and signed up to ADSL. When you call them, the call is answered straightaway by an Aussie, working in Australia. You are not greeted with a pre-recorded menu and put on hold until the call drops out or speaking to a different person each time and repeating things with no resolution and want to pull your hair out.

What really prompted me to write the review today is Kelvin’s amazing customer service through the Mint Telecom online chat. No robots asking for prompts, I spoke to a real human being. I asked him some questions about my mum’s NBN installation issues and he provided more information in 20 minutes than my mum’s incompetent ISP in 3 weeks. I did want to sign my mum up to Mint Telecom NBN today and be rid of the other sub-standard ISP but Kelvin was very honest with me and said I’d be better off making a direct complaint to NBN Co. as I’d get more answers there. He even found the email on the NBN Co website fine print (they hide contact details quite well).

I have used the internet services of many major ISPs in Australia and I can truly say Mint Telecom is by far the best, by a good 10 miles ahead the rest of the competition. Please keep up the good work and never outsource your call centres!

Value for Money
Transparency
Customer Service
Start DateJuly 2017
Adequate Speeds Yes
Standalone or BundledBundled
Data TypeUnlimited Data
1 comment
Hi Angela, Great to hear our focus on local, proactive service from Hobart backed up with great products is appreciated so much! No need to worry about our call centres, we are passionate Tasmanian's so won't be moving the business anywhere - whilst we operate nationally you'll always speak to someone in Hobart. Thanks for taking the time for such a detailed review and feedback for us. Cheers Michael

value

I stumbled upon MINT. Made a phone call to enquire and was pleased with great personal service in english. Just a phone call away for assistance. I cant speak too highly of the service I received .

Value for Money
Transparency
Customer Service
Start DateJune 2019
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type6-month contract
Data TypeUnlimited Data
Connection TypeI don't know
3 comments
Hi Teresa, You'll only ever speak to someone in Hobart - nice and easy to reach and to deal with! Great to hear the service was exactly what we aim for. Thanks for taking the time to provide the feedback. Cheers Michaelmy name is not Teresa my name is warren smith!!No worries Warren! Your account name shows as Teresa for some reason. Thanks for the feedback. Cheers Michael

Awesome service

The team at Mint Telcom kept us up to date at all times.
The team at Mint managed our expectation about speeds and plans which was extremely proactive
Support has been tier 1.

Value for Money
Transparency
Customer Service
Start DateMay 2018
Adequate Speeds Yes
Standalone or BundledBundled
Contract Type24-month contract
Data TypeUnlimited Data
Connection TypeFTTN (Fibre to the Node)
1 comment
Hi Bock Corp, With the multi technology roll-out that is now in place for NBN it does mean that there is quite a difference between addresses. Accordingly we will review what your address is capable of and combined with your specific requirements look to match you to the best plan and speed specifically for you. Great to hear that our proactive approach to support is valued and we definitely appreciate you taking the time to provide us with the feedback. Cheers Michael

What a fantastic company to deal with..

I have had so many problems in the past with other providers but I stumbled across Mint Telecom on the internet and check out their reviews and decided to contact them. From day one I have only dealt with one person yes that's right the same person not a different person every time. Kelvin has been fantastic he had me up and running on the NBN in couple of weeks and could give me answer's to what the problem was, which no other company over 18 months could do. Kelvin is very responsive, gives great advice, gives assistance where needed and keeps you updated. I now have great internet throughout my home many thanks.

Value for Money
Transparency
Customer Service
Start DateMay 2019
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type6-month contract
Data TypeUnlimited Data
Connection TypeI don't know
1 comment
Hi Nerissa, We strongly believe that experience matters as not all providers of NBN services are the same. 18 months is a disgrace for something that took us 11 days to have connected (with the majority of that time being waiting for the NBN appointment due to tech timing). Really pleased that you found us and we were able to help and appreciate you sharing your feedback with us and others. Cheers Michael

Great to deal with

I have been with Mint for about 12mths and I could not be happier. It’s such a pleasant change to deal with nice telecommunications company which is Australian based and have their office in Tasmania . I don’t normally write reviews like this , but the helpful people at this company deserve praise . Also the price of their products is very competitive. Highly recommended.

Value for Money
Transparency
Customer Service
Adequate Speeds Yes
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeUnlimited Data
1 comment
Hi Trent, Fantastic to hear that our focus on great service and products backed up with service all provided from Hobart has resonated with you. We think it makes a difference so its always great to hear our customers agree. Thanks for taking the time to provide us with the feedback, especially since its not common for you to do so! Cheers Michael

Perfect customer services, best for me

Best connection and best best customer service!
When I email them to ask any internet question, the staff always online and always fix my issues
What can I say? I will suggest them to all my friends

Value for Money
Transparency
Customer Service
Start DateNovember 2016
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
1 comment
Hi Brent, We provide lots of support via Messenger as we find its really convenient for customers to deal with us via chat. The ability to easily send us photos is also very helpful when troubleshooting problems. You can of course always call us, but in this day and age we focus on making sure we are easy to contact via multiple methods. Thanks for taking the time to provide us with the feedback, its much appreciated. Cheers Michael

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Questions & Answers

do mint have email addresses?
4 answers
Hi Tez, Email addresses from an ISP are not transferable so if you git an email address from us you wouldn't be able to keep it if you left us. It doesn't make sense to us so we don't supply nor recommend this path. You are far better to get an email account with Gmail or Hotmail as they are both free and better than any email account from an ISP. Cheers MichaelThanks Michael.Hi Tez, I can get you a permanent custom email address, through my web hosting business, use our contact form and I'll tell you more. https://foxiewebdesign.com

getting a cable to premises connection , how long for connection from placing order??
1 answer
Hi Ron, Whilst we place the order, NBN Co perform the connection as its their network. The timing will depend on local NBN Co tech workloads in your local area, typically 1-2 weeks. Cheers Michael

Hi Team I'm liking the look of all these reviews for your internet service, I just have a couple of questions, well 4 to be exact. 1...I thought Mint Telecom was a Tasmanian only company ? 2...If I move out of Tasmania and go back to the mainland would I be able to continue using the Mint Telecom service, if I was to join ? 3...what sort of IP address do you offer, is it Static or Dynamic and does it really matter which one it is ? at the moment my current provider has me on an IP address that keeps changing and it's driving me nuts because it's interfering with some thing's I do on my laptop. 4...Do you have DATA share plans on the NBN ? Thanks for your time Regards Melissa
1 answer
Hi Melissa, 1. We operate from Tasmania. Our services are available nationally. 2. As long as you can access the NBN or Telstra networks we can provide a service. 3. Static IP. Shouldn't really matter though, but that's what we provide. 4. No. Not sure anyone does? Our most popular plans are with unlimited data. Give us a call when the office is open and we can answer any further questions. Cheers Michael

Details

Mint Telecom ADSLMint Telecom NBN 12 (Basic)Mint Telecom NBN 25 (Standard)Mint Telecom NBN 50 (Standard Plus)Mint Telecom NBN 100 (Premium)
CategoryInternet Service ProvidersInternet Service ProvidersInternet Service ProvidersInternet Service ProvidersInternet Service Providers
Monthly Price $69.95$79.95
Service TypeADSLNBNNBNNBNNBN
Packages AvailableBundle and StandaloneBundle and StandaloneBundle and StandaloneBundle and Standalone
ContractSet PeriodSet PeriodSet PeriodSet Period
Data AllowanceCapped/FixedCapped/FixedUnlimitedCapped/Fixed
NBN Speed Tier 12/125/550/20100/40
Max Download Speed 12 Mbps25 Mbps50 Mbps100 Mbps
Max Upload Speed 1 Mbps5 Mbps20 Mbps40 Mbps

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