Mirror Mirror Boutique

I didn't like the order I have received it was ripped and has damaged. Lessons learned I saw negative reviews but I'll take my chances it's only minimal but somehow its a waste of money. Show details

DO NOT EVER ORDER FROM HERE. I placed an order for a pair of jeans and a jacket and never received any email confirmation, nor could I see the $300 amount debited from my bank account. Naturally, I assumed the transaction had not gone through and that the order had failed. Because of this, I placed a second order the following day for the same… Read more

items.

Again, I received no order confirmation email, which only added to the confusion. The only communication I received was tracking details a few hours later, by which point it was already too late to correct the mistake.

I then contacted the store to clarify whether two separate orders had actually gone through. They confirmed that both orders had been processed and insisted that confirmation emails had been sent-despite the fact I never received any of them. I checked my inbox, spam, and junk folders thoroughly and there was nothing.

I requested a refund for one of the duplicate orders, given this was clearly a genuine misunderstanding caused by a lack of communication and missing order confirmations. The store refused, stating they do not offer refunds. I understand that may be their policy in general, but in this case the issue arose directly from their own system failures and lack of communication. Instead, I was offered a store credit. However, I don’t even shop from this site regularly and have no intention of using it again, so a credit is not a practical solution for me.

As a result, I was charged twice for the same items - totaling $600 for two identical orders of jeans and a jacket. This is incredibly frustrating and feels unfair, especially considering the lack of basic communication at the point of purchase and the inability to resolve what is clearly a duplicate-order situation.

Overall, the experience has been extremely disappointing. Poor communication, missing order confirmations, refusal of refunds, and an unusable store credit have left me feeling frustrated and out of pocket. I would strongly caution others to double-check everything carefully before ordering from this store.

For an online shop to not accept returns for a refund is so out of touch and arrogent. Terribly inferior quality of the items matches the quality of the customer service. Show details

Terrible quality I wish I had read the reviews before I purchased items. Still waiting on return to be approved with only being offered a store credit & have to pay for the return shipping. Avoid!!! Show details

I’ve purchased a few times (multiple items each time) from MMB in the past. Unfortunately, with my recent purchase I’m very disappointed with MMB’s handling of a trench coat that arrived to me faulty (broken button) and of incredibly poor quality. Because of this I could not use it for the event I purchased it for. MMB tried to say that under the… Read more

ACCC guidelines it’s only a minor fault and therefore would only offer a store credit. They also claimed they needed to stick to this guideline to be fair to all customers. I researched and found that under the ACL, a product that arrives faulty and cannot be used for its intended purpose constitutes a major failure and the ACCC clearly states that in such cases, consumers are entitled to choose their remedy, including a full refund in the original form of payment. Had I known the item had a broken button (and was such poor quality), I would not have made the purchase in the first place.

MMB has denied my refund request around this twice, offering only store credit, which actually contradicts the same ACCC guidelines they are using to keep my money despite the broken & poor quality product. I reluctantly accepted the store credit to put this to rest, but feel their handling of this is worth letting other potential customers know how MMB handles situations when they send a faulty, broken or poor quality product to a customer. I really hope MMB improves its approach to customer service & consumer rights in the future.

Zero Rating - if this was given as an option!! Do not purchase anything from this online store. The items are terrible quality, over priced and are not accurately reflective of the actual clothes. Also, if you are not happy with items, you only receive a store credit, and have to pay to return them and pay postage again when you use your credit. Website is also terrible quality. Highly DO NOT recommend.

The photos on the website are so heavily edited and airbrushed that they do not accurately represent the item. It is unreasonable that refunds are not offered, especially given there is no opportunity to view the product in person. This feels deceptive, as the item I received was a completely different colour and of noticeably poor quality for the… Read more

price. It was a knit that shed excessively and was poorly constructed. Additionally, the returns process is long-winded and costly.

Temu has better quality clothes. Ordered 3 sets online, yes they were on sale but still close to $70 (sale price). The quality is extremely cheap, lining hanging out of the bottle of shorts and everything is misfiting. Photos and what the products look like do not match. Ive tried emailing but of course heard nothing. Not that they will take responsibility for any of it anyway. Show details

These are the worst clothes I have ever bought. I made the mistake of making a big order and realised afterwards that you can return anything, and can only get a store credit. I recently bought the gray bomber jacket and a black top to use my credit and they are both terrible. Jacket is soooo oversized, can’t even fot my hands in the pockets and… Read more

and the black top is so rough and scratchy and offsized, I will literally never wear it. I will NEVER buy from them again. Buyer beware ! Products are terrible. I’d rather buy from Temu

First time (and last) ordering from Mirror Mirror boutique and found their products to be expensive, cheap, and customer service is terrible. After ordering the Bello Dress - Cobalt Floral in a size 8 (despite being a size 6 and ordering up for a more relaxed style), it significantly shrank in the wash, despite following the care instructions by… Read more

washing by hand in cold water. After two washes, it shrank so much it is no longer able to be worn as it is too short. Photos were attached to the email to they could see how much it shrunk. After providing this feedback and requesting a refund, and offering to send the dress back, I received a very cold email back with no apology that the product had shrunk and that we weren't happy with the product and instead mentioned that some items will shrink with certain fabrics and is to be considered when purchasing certain fabrics. They then included instructions on how to 'stretch the item back to its original size'. Despite having cold washed and attempting to stretch the product into shape when it was wet. Really disappointing outcome that could have - at minimum - been offered a voucher to compensate but instead felt like they were trying to shift blame. Won't be ordering from this boutique again.

filing a complaint with the ACCC & Fair Trading – Echoing all the 1 star reviews - Horrendous customer service, non inclusive and unethical, condescending responses to emails about faulty items essentially blaming you for not fitting into their poorly produced clothing. Clothing is not true to size and poor quality. Am in the process of filing a complaint with the ACCC & Fair Trading. All for supporting small business but this experience has properly turned me off. Show details

Horrible quality and customer service! – Would have to be the worst customer service I have ever received. Using words like hun, and lovely to reference their clients- all whilst telling you that their faulty items aren’t faulty. Condescending and extremely unprofessional! Their sizing is all out of whack too. I will never purchase from them again- their instagram looks amazing, DONT be fooled!

Do not buy off this website! – Disgusting customer service where they still will not return for a refund even though the product is not as described or pictured on their website! Complete false advertising. Will never buy again.

Avoid would be my reccomendation – Appalling avoid this online boutique. Only offer store credit and take zero responsibility for terrible advertising and poor quality products. Show details

Terrible quality items! AVOID – Terrible customer service was sent a faulty item and as 24 hours had passed since I received it (I was away for the weekend and let them know on the Monday) they wanted to me to ship back at my own cost avoid, avoid, avoid so unhelpful when they are the ones who sent a faulty product which I informed them of as soon as I put on me! The quality of… Read more

the product is terrible honestly like something you would get from temu and they have the audacity to charge to return the rubbish they send to be assessed even after sending very clear photos of what I was sent.

Clothes are too big for size stated – Just bought a dress from them on sale. No return policy for sale items. Anyhow normally size 10 size 12. This dress is like a size 16. Huge. Oh well in the bin it goes. Wish I had looked at their website first to see all the terrible reviews. Show details

No replies to emails and never received item!! – Don’t buy from here. Wanted to swap a top over for a larger size and I was slapped with a credit note instead and had to buy the top over again and pay extra shipping. So two tops paid and 3 shipping and in the end I never even received the 2nd order!!! No reply to my two emails asking where the top was after waiting weeks on end. Have put a claim through bank to get the money back!!! Beware! Show details

Unfavourable, ripped off – Can confirm the rest of the bad reviews. Ordered countless items from here and relentlessly have sent back to receive credit notes. All items were of poor quality, looked nothing like pictures and totally different colours. I eventually tried to get a refund on something that was faulty to which they didn’t reply and then would again only offer a… Read more

credit note. So I’m still stuck with this credit note and subpar clothing. Don’t get sucked in to their marketing!

Do to stock above size 12 – I posted a review on the website and it appears to have been deleted!! In the review I mentioned that they do not stock above a size 12 in several styles so if you have curves, forget it. I’m really disappointed because I’m not overweight at all but have to size up due to large natural bust size. This company does not cater to curves!

Horrible customer service! Will never shop here again – I have never received such poor customer service in my life. Purchased an item based on the description and size guide, received it and it was extremely oversized and not as described. I was told they don’t do exchanges so I needed to pay for shipping again to return the item (which I did) and then they would give me a store credit for the other… Read more

size. When I went to check out with the new size I was asked to pay for shipping AGAIN. When I contacted customer service I was told I would need to spend an EXTRA $100 to get free shipping. The customer service team was unhelpful and rude. I will never shop here again and judging by reviews on product review, many others have had the same experience. How customers can be treated like this in 2024 is disgraceful.

Wish I read the reviews before purchasing – Brought a set , brought size 10, cause that what I am. Came in the post , was literally a size 16 it was HUGE on me and unwearable. So disappointing paid express post and all. Then they only offer store credit , online store and your don’t offer a REFUND ??? What world are you living in . Show details

WORST CUSTOMER SERVICE EVER!! – I received an order from Mirror Mirror Boutique, only for it to be faulty. Contacted the customer service email several times before I received a reply 7 days later. Multiple days between email replies, those of which were extremely unhelpful & blunt. The item I purchased was visibly faulty through photos, but the customer service rep told me they… Read more

would have to inspect the item back at HQ before I could be issues a credit note. I stated multiple times, I was over the company and did not want a credit note but rather a refund. The customer policy states they do not do refunds. However, they clearly do not understand thay a faulty item is legally required to be refunded. After a couple of emails asking me to send back the item at my own cost, I got them to send me an aus post label. The item had now been delivered and sitting at their HQ for over a week. I have emailed and tried all social media platforms trying to contact them again, nothing. Absolute silence. They've received the item back, will probably onsell it to someone else & will no doubt be keeping my money. Extremely poor customer service & poor quality items. I have never been so repulsed by a company before & I do alot of online shopping. Do not waste your money.

Disappointed! – Mirror Mirror Boutique claims to reflect the epitome of style and sophistication, but my recent experience with them has shattered any illusions of glamour and customer service excellence. I pre-ordered an item, patiently waited several weeks as promised, only to receive a faulty product that left me questioning the integrity of this so-called… Read more

boutique.

The anticipation turned to frustration when I discovered the defective nature of the item. It was disheartening to see such a lack of quality control from a store that touts itself as a purveyor of high-end fashion. The audacity to send out a faulty item is bad enough, but the real disappointment lies in Mirror Mirror Boutique's complete failure to respond to my multiple emails addressing the issue.

Communication, or rather the lack thereof, has been the most infuriating aspect of this entire ordeal. Despite my best efforts to reach out and seek resolution, Mirror Mirror Boutique has maintained a deafening silence. It appears that once they have your money, they're more than happy to leave you hanging without a care for customer satisfaction or loyalty.

This experience has left me questioning the legitimacy of Mirror Mirror Boutique as a reputable establishment. It's disheartening to witness a business prioritize profit over customer satisfaction. If this is the reflection of their commitment to quality and service, I would strongly caution anyone against investing their time and money in Mirror Mirror Boutique. Save yourself the disappointment and look elsewhere for a shopping experience that values its customers and stands behind the products it sells.

Horrible customer service – I brought a short set off the website and when I recieved it it's a completely different colour to what's listed online (the tag literally says a different colour) plus the photos online didn't show any buttons at the top of the shirt, I requested a refund and have just kept been told "just store credit" when it's a misleading item! DO NOT BUY FROM HERE! I wish I read these before I brought! Show details

DO NOT BUY FROM HERE – Poor qaulity and sizing doesn't match online description. Sent through a return which was delivered 2 weeks ago. Still have not received a confirmation that the return was received. Sent multiple emails and still not reply. Not happy, WORST customer service Show details