Mirvac

As first-time land purchasers, we were genuinely excited about our experience at Mirvac Everleigh. The outstanding customer service provided by Eileen and Chris made a world of difference for us. Eileen was with us every step of the way, patiently answering all our questions and providing the support we truly needed during this significant time. … Read more ·  2

Having previously encountered challenges with various land developers last year, we cannot emphasize enough how Mirvac stands out from the rest. Their timely communication and thoughtful management of our experience helped ease our concerns and made the process so much smoother for us.

We also want to extend our heartfelt thanks to David Atkinson from Mirvac's customer relations team. His unwavering dedication and willingness to assist us with our numerous inquiries brought us a great deal of comfort and confidence.

Ultimately, our journey with Mirvac has been truly remarkable, and we feel incredibly fortunate to have received such compassionate support during this important milestone in our lives.

Thank you.

Absolutely appalling experience! There's no such thing as a referral bonus here. It feels like a rip-off. The salesperson was clearly covering their own back, and when I complained, they only seemed to care about their staff's interests, showing no respect for customers. Make sure to get everything in writing, or sales person at Clyde Smith's Lane… Read more

office won't stick to his word. He's a cheater who pushes you to pay a deposit without clarifying the facts. When you ask questions, he shows no respect. After paying the deposit, don't expect any help or answers from him. I wouldn't recommend dealing with this person. Be cautious!"

Feels like a family owned business – Overall very inclusive experience they made us feel very included in every step and guided us through n through. We had a few hiccups but Eileen and Chris helped us out at every step. Show details

Phenomenal – I have recently moved in to my beautiful new Mirvac home! I can honestly say, from contract signing to settlement, everything has been so EASY. Even during a pandemic, lockdowns etc - they were communicative of all issues and how they were dealing with them. Every single person I've met during this process has been truly wonderful too. From… Read more ·  1

Maxine (you rock!), to the random landscaper my dog has fallen in love with (thanks for being such a good sport about her sitting in your work). I have friends also building at the moment (with different companies) and I can honestly say my experience has been so different to theirs - I've had ZERO stress. I have been very lucky to have signed on with such an amazing builder. If I were to build again, 100% would do it with Mirvac. No question about it.

I would advise anyone against building with Mirvac. Both of our bathrooms are non-complaint. No water stops were installed and we have had reoccurring leaks into our downstairs. Maintenance team come out and apply band aid fixes and don't address the root cause because its too hard and too big -s six months later the same leaks come back. This… Read more

has been going on for 6 years and still trying to get things fixed. They are an absolute nightmare to deal with. The whole estate has been built by mirvac and a number of neighbours have had the same issues. Mirvac turn a blind eye. Will be lodging a complaint with DBDRV as other neighbours have done. Has been a massive inconvenience in our lives. I highly recommend that you avoid buying anything off Mirvac.

Poor sound proofing - lack of sleep from regular night-time disturbances – Extremely pathetic sound proofing between floors and from next door. I am constantly disturbed at night by noisy neighbours with loud stomping, dropping heavy items and loud voices. Also experiencing sleep disturbance from my next door neighbour who likes to party all night long...I've addressed this through Mirvac NSW customer service, building… Read more

management and strata - but no resolution so far. This impacts my health and my ability to do my job. Very disappointed as it's not sustainable.

Very disappointing – Please read our experience below if you are considering from buying from this developer: My retired in laws were customers of Porter Davis via Developer Mirvac. They purchased a lot from Mirvac Sales Office and were advised this lot was reserved to be built with builder Porter Davis. As I’m a conveyancer and a former employee of Stockland, I… Read more

felt that Mirvac would be a good Developer for my in-laws to use.

Stockland is very focused on customer service and though they have strict contracts in place, they will show compassion to customers where needed. I thought, Mirvac being a competitor that is in the same league as Stockland, that the operations of their business would be similar.

Also, Mirvac had a reputation for being able to title land on time, so this was also a peace of mind.

Unfortunately, the lot sold to my in-laws is currently over 10 months delayed in title registration and to date has not been tiled. This means my in-laws have been paying rent and waiting for the land to title so they can start building, and now that the title is due to register any day , Porter Davis has gone into liquidation resulting in my in-laws losing their build deposit.

We have reached out to Mirvac and asked Mirvac to allow either of the two below options to assist my in-laws from losing further money and move forward with their lives;

Option 1: Allow the contract to be canceled and the land deposit returned. As the land is due to title any day now, Mirvac will be able to re-sell the land for MORE money than they sold to my in-laws (Titled land in the estate is very desirable, as it is rare in the Olivine Estate).

Option 2: Allow my in-laws to nominate this lot to someone else to take over the contract as we have a few friends interetsed, who are looking for titled/ or soon-to-settle land.

I think any decent business would know that this is a fair request, especially considering that Mirvac has been advised that my in-laws are living off their life savings which are dwindling away because of this property.

They are elderly and have already lost their deposit to one of Australia’s largest builders, how are they then expected to provide more money to another builder, and keep paying rent in their retirement? All whilst the cost of living is going through the roof and they are unable to work and make money to recoup all the financial losses they have and are continuing to incur because of this property?

These circumstances were explained to Mirvac in detail, however, we have been told that Mirvac has declined both options, as my in-laws are “Cash Buyers”. Cash Buyer is a term we usually refer to buyers who don't need to have a mortgage, often these buyers are wealthy. But my in-laws are pensioners using the little retirement money they have from the sale of their house to try to put an affordable roof over their heads, and went with the house and land package as that seemed to be the most economical option.

I was also told by Mirvac, if the land doesn’t settle my in-laws would also lose their land deposit to Mirvac OR if they did settle the land, and they wanted to re-sell the land without building, then they need to ask for consent from Mirvac as this would be a breach of the contract. Given the Developer has already declined the above-mentioned 2 options, it is highly unlikely they will be allowing resale after settlement.

Mirvac has stated, they want to "Help their customers" and they are doing this by being prepared to kindly extend the time period of the building clause in the land contract.

Mirvac's response as one of Australia's Largest developers is disgraceful, especially given that they can easily help a customer AND they can make a PROFIT by easily reselling the land at a higher price. We had also agreed to sign a confidentiality agreement to state that we would not disclose this to anyone. Given this is a win-win for both parties, Mirvac refusing to help in this circumstance is actually cruel.

When the government and the rest of Australia is trying to find a way to help customers of Porter Davies, even at a loss, Mirvac's ZERO COMPASSION for such an easy fix i(even with a profit) is unethical.

Sensational – Mirvac has been fantastic from the very beginning. Always happy to answer any questions we have and provide regular updates. As first home buyers we wouldn’t be happier with service all the staff at Mirvac have offered so far. Will be sure to recommend to family and friends in the future! Show details

I've recently bought a lot from Mirvac in Olivine – I've recently bought a lot from Mirvac in Olivine. My experience was excellent from their sales team to settlement and customer service, all commendable. They were very responsive to all my queries and flexible to my needs. We have not started living in Olivine yet however the estate looks great with lovely residents. Show details ·  1

Quality Developer – Recently purchased in a newly completed Mirvac / Built Construction apartment development in Perth - the complex is very well designed and constructed , and any minor issues I've reported to Mirvac have been dealt with quickly. I wouldnt hesitate to purchase another property from Mirvac and would recommend to others. Thanks you..  Show details

Rushed - Mirvac putting cashflow before customers – We purchased a Mirvac townhouse off the plan in the Tullamore Estate, Doncaster VIC, Stage 1. In mid-June 2017 (prior to settlement) we drove past the property and it looked like there was considerable work to do to completion. Yet Mirvac were telling us that the property would settle in late June of that year. We asked Mirvac for assurance… Read more

that they were not going rush and cut corners to finish it - they confirmed that they would not.

My family and I were so excited when we settled and collected the keys. That excitement turned to huge disappointment when we entered the property to find it filthy. There was grease on the tiled living area floor, a cabinet door lying on the floor in the middle of the master bedroom, dirt all over the windows, a bright red paint stain on the carpet etc.

There were many examples of them being outside tolerances including the uneveness of the tiling and not applying an undercoat to the internal walls. We had to spend $5K for a new floor to cover the tiled hallway and living area as it looked so bad. When we asked Mirvac for compensation they refused. The smallest knock to the walls would chip the paint.

Everything just looked so rushed and cheaply done, even some of the contractors who worked on our home were telling us we shouldn't have bought it, saying that the property was full or errors. The electrical contractors told us that Mirvac pushed them to work faster than they ever have before to finish.

We found out later that they had rushed so that they could get settlement and their money before the end of financial year in order to meet their revenue targets. We saw this pattern across the estate again and again in subsequent years - the mad rush to finish before EOFY. Many times were saw Mirvac pushing contractors to work outside of VIC EPA allowed times to finish properties, often waking the neighbours before 7am and severely impacting on the quality of life of their own customers. We also saw total disregard for safety and rarely any traffic management.

Many purchasers in Stage 1 were extremely upset and we heard some real horror stories from other purchasers. A number told us that they had previously purchased Mirvace properties but would never purchase another Mirvac property. A common complaint from many Mirvac purchasers is that their homes were far below the standard of their display homes.

The property got exceptionally hot in summer. We had to put the air conditioning even when the outside temperature was in low 20s, leading to extremely high electricity bills. There were nights where we would have to set up fans in the bedrooms and even still our young children would complain that they couldn't sleep. Without air conditioning on in extreme hot days the indoor temperature would exceed 40 deg. When I approached Mirvac about this issue they said they were not responsible for the property getting so hot. If Mirvac, who designed and built the townhouse, aren't responsible, then who is?

After all of this, seeing Mirvac's slogan 'Quality and attention in every detail' is a huge insult. I also note that they market themselves as premium builders when deliver volume builder quality and finishing. My advice is don't believe the marketing spiel.

Very professional service – I bought my first investment property at Doonybrook in 2019 and another one in 2020. I am very happy with service Mirvac provided and support all they way upto settlement. Mirvac estate looks very beauitifull. They got new Grammer school and looking farward for new cafe and General store. Keep up the good work - Emma and Ben. Show details ·  1

Service beyond others! – It couldn't have been any easier for us, the land sales team were super professional and helpful. The team made us feel relaxed and not like just another client or sale (not pushy at all), they really have your best interests in mind and of the community we are becoming a part of. Olivine estate has been really well thought out and amenities are… Read more ·  1

on another level compared to nearby estates. The whole process has been seamless, the updates provided are helpful and when settlement came (on time of course) we couldn't have been more happy with their help and support.

Thanks for your professionalism! – We recently purchased land in Donnybrook north of Melbourne CBD and with many developments to select from Mirvac was the stand out. Firstly they are not just selling land they are developing a community and we liked that proposition. They have created an amazing town plan that reflects everyone in the community. They have left existing native… Read more ·  1

trees and are creating well designed parks and parklands. We liaised with a number of their consultants throughout the sales process. Their professionalism, warmth and welcoming nature and their ability to provide us all the information in order for us to make one of the most costly decisions you make, was an easy one. We can't wait to build on our land shortly. It's exciting to see some of the infrastructure already in place and the future plans.

Mirvac- a cut above the rest!! – Mirvac have been amazing with communication and support with our settlement of land. Chris and the team at Everleigh are a massive asset to the company! Their customer service is great, really made you feel like a welcomed and valued buyer. They are very prompt with any communication or formal documentation. Highly recommend Mirvac Show details

THE MOST PROFESSIONAL COMPANY EVER! – I bought off the plan for an apartment in The Eastbourne over two years ago. From that date until settlement and beyond, the staff at Mirvac have been courteous, prompt, always updating on progress (important to me) and well beyond my expectations in service. I commented to many about the professionalism of Mirvac staff. They go above and beyond for their customers. My apartment was ready before the estimated date. How good is that?!?! Show details ·  1

5 Star Team at Crest by Mirvac – The Team at Crest by Mirvac was absolutely amazing. They never gave up on us from the time we walked into the office despite paying a deposit to take it off the market twice and not proceeding further to purchase land. They always believed in us and made our dream come true on the third occasion. We can't thank them enough. It just speaks volumes… Read more ·  1

about the company from up-down about believing in their customers. A Big Vinaka Vakalevu (A Big Thank You in Fijian) to John, Kristen, Pam and Rebecca at the Team at Crest.

Excellent after sales service – Bianca Huppert from the settlement team was most helpful and responsive when I request for documents in relation to my property in Hacrest Wantirna South. The turnaround time was excellent and complete, I have good reason for choosing Mirvac’s houses and have no hesitation of recommending Mirvac’s houses to my friends and family! Show details ·  1

Good Quality builder and excellent team – Mirac sales Consultant Ben was an excellent communicator. He always handled our problems efficiently and was very helpful during the progress of the build. The house was built in very good quality and we are very happy with the workmanship of our home. Show details ·  1

Choose mirvac without any doubt and confusion like some other builders – I build my house in Aintree (woodlea) and I'm 100% satisfied with my home and site supervisor ( Anthony Zahra),sometimes I emailed him midnight and he replied me straight away. He build my house much more than my expectations, Mirvac don't loose this type of supervisor and you must Award him. Again I thanked Mirvac and specially my site supervisor (Anthony Zahra). Love my new house. Show details ·  1

Poor Post Completion – Took over a year for the post completion team to attempt to finish all outstanding issues, with all aspects having us to continually contact Mirvac for updates and time frames for works to be completed. It has been almost 2 years since handover and still not finished. Have been attempting to have a poorly fixed roof flashing rectified for over… Read more

six months and every time someone comes out they do not investigate where I have informed them the issue is located and simply work on some unrelated issue. A month ago I personally climbed on my roof to take photos of the specific location of the issue and they have yet to action this despite my relentless contacting, and even when I informed them they have left me no choice but to contact fair trade they are still not rectifying the damaged area.

MIRVAC 10/10 – Mirvac sales consultant Ben was a professional from start to finish and a pleasure to deal with. Mirvac allowed me to customize my home to my needs where no other builder would. Any issues that arose were addressed and resolved immediately. Anthony is what every building supervisor should be, pro active to his customer requests, had attention to… Read more ·  1

detail to provide a quality product and provided regular updates.

Ben and Anthony are a credit to the Mirvac Team 10/10!!!

Excellent all round customer service & support - 10/10 – Our experience with dealing with Mirvac settlements team has been nothing but pleasant. Special thanks to the Settlement Executive Bianca Huppert and her entire team, who have been absolutely extraordinary. Whenever we’ve had problems and needed to make enquiries, they've always replied with crystal clear explanations, suggestions and… Read more ·  1

recommendations, and most importantly, offered solutions in a timely manner. Bianca and her team have really gone out of their way to help us when needed.

We have been treated so well by Mirvac, and would not hesitate to choose them again in the future. Will also be recommending them to our friends and family.

Great service from Mirvac Settlement Team – Recently I had to get the soil compaction report fro my builder and later has to organise the transfer of the completion bond at Harcrest to my name. I was referred to Mirvac Settlement Team and I am very satisfied with their prompt reply and action on both occasion. I am say that Mirvac has trained it employees well and do provide great service to its Customers.  Show details ·  1

Great customer service – Recently I had an issue with the planted tree in front of my house and I had to call MIRVAC to find out how to address it as it was planted by them when developing the estate. After reporting the problem, I was contacted by Customer Service in a reasonable time frame. They managed to thoroughly assess the situation and provide a short term and… Read more ·  1

long term solution, allowing me to pick the more convenient for me.

I'm currently waiting for MIRVAC to complete the work, but I'm feeling very happy with how Customer Service managed my claim, not to mention their representative was the most diligent, informative and effective.

Thanks, MIRVAC, keep the good work!

TM