Mirvac NSW

Poor sound proofing - lack of sleep from regular night-time disturbances – Extremely pathetic sound proofing between floors and from next door. I am constantly disturbed at night by noisy neighbours with loud stomping, dropping heavy items and loud voices. Also experiencing sleep disturbance from my next door neighbour who likes to party all night long...I've addressed this through Mirvac NSW customer service, building… Read more

management and strata - but no resolution so far. This impacts my health and my ability to do my job. Very disappointed as it's not sustainable.

5 Star Team at Crest by Mirvac – The Team at Crest by Mirvac was absolutely amazing. They never gave up on us from the time we walked into the office despite paying a deposit to take it off the market twice and not proceeding further to purchase land. They always believed in us and made our dream come true on the third occasion. We can't thank them enough. It just speaks volumes… Read more ·  1

about the company from up-down about believing in their customers. A Big Vinaka Vakalevu (A Big Thank You in Fijian) to John, Kristen, Pam and Rebecca at the Team at Crest.

Poor Post Completion – Took over a year for the post completion team to attempt to finish all outstanding issues, with all aspects having us to continually contact Mirvac for updates and time frames for works to be completed. It has been almost 2 years since handover and still not finished. Have been attempting to have a poorly fixed roof flashing rectified for over… Read more

six months and every time someone comes out they do not investigate where I have informed them the issue is located and simply work on some unrelated issue. A month ago I personally climbed on my roof to take photos of the specific location of the issue and they have yet to action this despite my relentless contacting, and even when I informed them they have left me no choice but to contact fair trade they are still not rectifying the damaged area.

Terrible experience. Steer clear! – House was FILTHY when received keys. Took 2 whole days to clean before we could actually move in. Tiles on the front porch lifted and cracked after 18 months. Mirvac refuses to fix. Great advertisement for poor quality when visitors come and its the first thing they see! Talked MANY MANY family and friends out of buying Mirvac. Very few of the… Read more

post completion defects were rectified. Many neighbours who also built Mirvac have or had similar problems. NEVER AGAIN!

Dodgy Work & Post Completion Team Not Helpful At All – Moved into my house in June 2015 at Alex Avenue in Schofields. Spent my time, touching up paint work, insulation was not fitted properly (they just threw it on top of ceiling, so I spent 2 hours in ceiling lining them up), even the walls (tiler said no straight which is why he did odd cuts to match the walls) and corners are not straight, corners… Read more

are not 90 degree angles, so my corner shelves don't have a proper fit, drainage also another problem, they did not fix in front of my yard. They only did half a job, because they used a dodgy concreter for my driveway water is not directing into the drain its flooding onto my turf, so when we get heavy rain it floods!! I have raised this with them and post completion team said someone will get back to me but I don't hear anything. I'm having current talks with my solicitor, best way to deal with it is fair trading, neighbours were also having same problem, might lead to class action for the whole street with dodgy drainage. Let's see what happens, I'm very patient but over 2-3 months no response I will take it further.

Fair quality but poor customer service – I just moved in an apartment by Mirvac in October 2013. I bought it off-the-plan in 2012 because of the BIG name Mirvac. In term of quality, it's just ok: it included all basic items according to the contract but they are not in perfect condition. - The dishwashing machine had been turned on before the settlement. I won't say it had been… Read more

used, but I found water inside the dishwashing machine and the operation manual was wet.

- Socket outlet with running thread screw. The socket outlet moved out a bit (few centimeter I think) when I tried to unplugged the power cord.

- Some scratches on the lighting switches

- The air conditioner was not working, in fact, it was running all the time even the control panel was in "OFF" position. I thought it was natural ventilation not until the Mirvac maintenance team came and check it out for me. It already wasted me a lot of electricity.

I accepted most of the imperfection but for the reported critical defects, they took a very long time to get them fixed. The customer service from Mirvac was not eager to deal with the defects and just asked me to contact their sub-contractors. I don't have the contact of their sub-contractors. Even if I have, I wondered why should I contact their sub-contractors as the defects were found within the three months investigation period. If I have the sub-contractor's contact, I don't mind to contact them but Mirvac is the developer, the builder.

Bad after-sale service. Poor Customer Service. Not recommend this Developer to any of my friends.

Mirvac - Poor Quality and Appaulling Customer Service – Do not even consider Mirvac when you are looking at building a project home. We have had multiple quality issues all the way through the building process. Slab was 200mm out of square. Brick overhang of the slab was over 50mm on load bearing walls. Timber frame and windows left out in the weather for 10 weeks waiting for their so called tradesmen… Read more

to erect. Blocked stormwater drains that were full of brick and concrete all for lack of 10c covers. Cheap foil sisal used underneath the colourbond roofing when insulated blanket was paid for as variation. Toilet sewer pipe in the wrong location in the slab. Brickwork that you can see through where there is mortar missing. There were many more issues that are ongoing after 6 months of taking possession of the house but i think you get the drift of what i am saying. When you raise any of these issues during the building process you are treated as if you are an idiot and they justify there shody building practices and poor quality workmanship by saying "Dont worry you have our 50 year structural guarantee to fall back on". The same spiel that you were given during the sales process complete with glossy brochures. This is all good until handover and there is no certificate for this 50 year guarantee and your handover pack has white out over every reference to it. When questioned they state "oh sorry we don't do the 50 year structural guarantee any more". Great work Mirvac another unhappy customer.

Poor quality, poor customer service, questionable tradesmen, multiple ongoing issues

Stay away from Mirvac – Words of advice - if you want a quality home and do not want any headaches don’t go with MIrvac. I made the biggest mistake of my life to build with Mirvac. They are the worst company to ever deal with, as others mentioned before - good luck in trying to resolve problems with Mirvac. Their customer relation management is extremely poor. It's been… Read more

3 years since we built with them, believe it or not there are still issues that have not been rectified. The quality of the material is extremely poor and workmanship is of the lowest quality. Last year we installed down lights, when the electrician used laser to measure the area we could clearly see how uneven and unlevel the ceilings were and same goes with the concrete slab. If you have carpets and want to install tiles or timber later on, expect to pay at least another $5000 - $6000 extra to level up the ground. Our in laws also built with Mirvac at the same time and same story with another 2 buildings in the same area so we were not just the unlucky ones.

I honestly wish I did more research on Mirvac before deciding to build with them – as mentioned before stay away if you want a quality house and no headaches.

extremely poor customer service, poor quality material and workmanship, poor communication,

Hard to deal with – Good luck trying to resolve problems regardless of how polite or nice you try to be. It didn't work for me. The process has changed from what it used to be back in 2006. Don't be surprised if you get ignored. The majority of work appears to have been tendered out to the lowest bidders. Quality I found to be poor/sustandard as a result. I would… Read more

have preferred to have use Eden Brae in hind-sight.

Most display homes we saw were pre-basix therefore the finished product costs alot more. Mirvac's certified inspector was alot harsher than our local council and therefore cost us a considerable amount more having to implement designs that council told us they were no longer concerned with. Consequently Mirvac would not be flexible or co-operate. On second thoughts, very little. Bad warranty service, poor workmanship, extremely poor customer relations after handover.

Bad – Built in Newcastle on own land. Sales staff great. Colour co-ordinator gave bad advice on bricks and colour scheme. Contractors quality very average. Slow workers - cheapest around I think, always worked by themselves, no team. All contractors from Sydney - very difficult to contact for follow up. Plumbing - worst ever seen, do not use Castle… Read more

Plumbing from Dural! Willing to alter plans for free. Plenty of display homes. Overall finish very average - disppointing for a new home. Paint average - could have done a better job myself. Window sills chipped and mouldy. Plumbing - absolutely atrocious! Drains 2/3 blocked with rubbish. Outside pipes not connected with glue, put a round pipe into a square pipe with no joiner. Gas leak in stove. Tiling chipped. Concrete floor not level. Water tank plumbing floods backyard. Extra electricals expensive.

Terrible – Read my post 26th September 2009 re plunging water down the sink. Mirvac finally came out when I discover that they had wedged down the sink pipe a cutout from a whole saw into the pipe. Plumber that came out said that the only way it would of got down there was by someone forcing it in (it was wedged that tight). This is after I complained to… Read more

Mirvac several times plumbing was not right and was told it was probably my fault for pouring food/oil down sink ?. I have photo's of blocked plumbing which I sent to Mirvac when why they finally came out. To 'learnhardway' I have the same problem (water tank plumbing backs up) and was told by [name censored] that mine was the only one ever to do that?? Sorry you have suffered a similar fate. Just goes to show Mirvac will tell you it has never happened before yet there are others that have suffered same poor workmanship. If you are ever considering building a house with Mirvac on your own land THEN DON'T YOU WILL REGRET IT !!!! Still None Quality/finish and customer service

Terrible – Bought a land building package. Requested for a Lodge house but was told a Palais house was better and cheaper. Was asked to sign tender and pay $4000 as deposit for building, even though no building contract or plans drafted yet. WHen plans was drafted, it was not as per the Lodge plan. Complained to Head Office but was told, 'surely you have… Read more

reviewed the document before you parted with your money'.

When my documents were delayed, I had to call the head office to follow up and was told, 'we're very busy here'.

Now building contract is ready for signing but liquidated damaged is only $20 a week. Pressured to sign building contract, 'or else will not be eligible for FHO grant boost'. My solicitor reviewed the contract and informed me that it was so lopsided the buyer does not have any effective protection, eg builder is not even responsible for certificate of occupation! Insurance cover is less than half of value of building contract.

Avoid dealing with them if you can. Nice show houses Poor customer service, especially afer you are committed into the transaction.

Excellent – Built our house with Spring Farm, as stressful building as maybe, the guys in Mirvac have been nothing but excellent in every respect. From the initial encounter with our Sales person, to our Service Consultant to our Site Supervisor. I can't speak for people building in other Estates but our build in Spring Farm has been great! Any issues we… Read more

have are addressed immediately.

People just need to ensure that you are always in constant communication with your CSC and your SS. They are the key players that can make/break things here.

I would definitely be looking forward to building with Mirvac again.

Nothing beats a good service.

I will post another review in regards to the house build once we have settled in for a few weeks.

But service-wise, Mirvac is a 5 out of 5. Great Service.

More than happy to help employees.

They aim to please.

Their department plays well with other third party people during the build (ie, broker, conveyancer, council, etc...) Home owner should be willing to understand the terms Mirvac work on to gain better understanding of how the overall build works.

Colour selection specialist assigned to us could have been more knowledgeable about the products available at Mirvac's disposal.

Met expectations – We recently completed our build with Mirvac in Sydney and believe that they have met expectations on the build quality and service. The finish isn't outstanding but neither is it poor. Any outstanding issues were fixed shortly after notifying the vendors - from reading some other posts, the key is to being polite and courteous yet assertive and… Read more

factual - document, photograph etc. The foreman, supervisors etc are more likely to help you if you take out the negative emotion.

The only issues that I had was around handover dates and the constant shifting of dates. We were told 2 days prior that our written handover date had to be changed.

The other issue is that Mirvac will give priority to the townhome/duplex packages as they only receive funds once the house is complete compared to standard build where progress payments are released at various stages of completion. This can be dissapointing when you see these houses mushroom and overtake your build even though you may have started 2-3 months earlier. Complaints and issues were quickly dealt with addressed, Fair quality of finishings, Excellent price point, Big company means more likely to avoid big negative disputes Poor communication in relation to handover dates, Natural floor levels did not match to plan

Terrible – Do not ever consider using this group. They will lie, deceive and mislead to get what they want. I have never heard a good thing about them. A neighbour had a similar experience. They tried to increase the tender price without telling him. He said, "see you later", and lost his $400 tender price. I wonder how much money they make this way.… Read more

Their homes are cheap compared to others. That's because they have cheap fittings and their construction is below par. Totally incompetent. Paid $400 for a tender. They could never get it right. 9 months later I still didn't have a tender detailing items I wanted. They didn't even know how to source a square basin for the bathrooms. No contact with the Sales lady. Months would go by without any contact. I had to keep chasing.

I pulled and fought to get my $400 back. Absolutely useless.

They only deal house and land now. I bought a block off land off them at Stanhope Gardens. They lied to me about the development and the costing of the community centre.

Terrible – The incompetence of the admin staff, colour consultants, eletctrical consultants etc defied belief. It took nearly 12 months for them to get our tender right, after numerous errors in pricing and selections. This resulted in us passing through 2 tender periods. After we demolished and were ready to build they attempted to slug us an extra 6K at… Read more

the last minute for a price hike that occurred 3 months earlier apparently just after our last tender expired - the first we'd heard of it was days before we were set to start construction. Despite their incompetence causing the delays that pushed into a new tender period they refused to remove the increase. We pulled out of the contract and refused to build with them, having lost faith. After threatening legal action they finally refunded our deposit, which shows they knew they were in the wrong. BUYER BEWARE - DO NOT USE THIS COMPANY. Display homes looked great, sales staff at display village were helpful and knew the product. Price "seemed" right. Tender had loop holes and "provisionals" all through it that leave you very exposed. Incompetent administration staff and dishonest dealings.

Good – Overall so far we have been treated well by the sales staff when you are considering $275000 with them but finding out information about how the building process is progressing is difficult to say the least staff have been good so far we paid our $4000 FOR the final tender. as we are only just started the building process no t had any problems yet

Good – we build the Newport @ Cameron park in 2007 great house only 3 miner faults all fix with in 3weeks an old gentleman done the fit out work by him self A1 Job the tilers we great and the painters were Great.the plastering could have been better All up A++ Great site manager and all sale staff None all good

Excellent – Construction has only just started, but it started sooner than we expected, and although we know it will be a long process, each step so far has happened quicker than we expected. Time will tell, but so far couldn't be any happier with the professionalism of all the staff we have dealt with at Mirvac. We are building a home with Mirvac at Spring… Read more

Farm. The Sales Staff at Spring Farm were brilliant and very helpful from the beginning. From the initial tender to the final tender, it's all be great. Any issues that did arise were handled immediately. Now that we have commenced construction, the sales staff are still really helpful, which is a refreshing change to some other company's. As long as you are prepared to keep in constant contact and don't expect them to chase you constantly, you will always keep on top of things. Colour selection was a bit weird, I'd hoped we would have left with a list of everything we'd chosen on the day, but we were mailed the list at a later date, so seemed a bit of double handling, and room for error. Apart from that everything has been great and I can't speak more highly of the Mirvac Group.

Good – prices are good and sales staff are helpful, they need to have better blocks available at all times if they want to sell their homes. Great Design & price is OK They only build on their own land that they want to sell you.