Miscota

SCAM COMPANY – AVOID AT ALL COSTS! I placed an order through Misscota’s website, iam in Dubai, and it never arrived. It has been over a month and a half, and I have received absolutely nothing. I spent a significant amount of money, and they just took it without delivering the products. Customer service? Non-existent. No proper responses, no… Read more

tracking updates, and no solutions. This feels like a scam, and I highly warn everyone DO NOT ORDER FROM THIS WEBSITE unless you want to lose your money.

If I could give zero stars, I would. Stay away!

Miscota Australia is NOT Australian! AVOID! – I have spoken with [Name Removed], Customer Service Manager from Miscota (after a blasting email to the company executive and secretary.) Funnily enough, they backed down and refunded me. Know your rights Australians, and do not back down when the first person says "your problem". With any luck, the message has gone up the chain now and they'll… Read more

stop operating their business in this manner but I highly doubt it.

Miscota is a spanish company operating warehouses wherever it is convenient to them. They also deliberate set up subdomains in each country to make it look like you are buying domestic. You are not. They don't give a damn about checking to ensure what they are doing is legal so much as what they are doing gets revenue through the door.

They claim to be honest but I don't trust the company culture to get this right. Still, per the email below, they are at least VERY aware of this problem now. So don't accept their lies if they say they are not!

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Hello <Flake>, Thank you for your email. This is [Name Removed], I am the Customer Service Manager. Hope you are doing well! This ticket has come to my attention and I am deeply concerned about your experience and the rapid escalation without any remedy from our side. Therefore, I would like to extend my sincerest apologies for all that you have been through.

You are correct; we have not fulfilled our responsibilities adequately with regard to shipping orders to Australia. As a result, numerous orders have been impacted, affecting many customers and their pets. We accept full responsibility for this issue and are currently seeking legal counsel in Australia to prevent such situations from occurring in the future. For us, every customer is important, regardless of their location or where they place their order from.

We are neither deceitful nor dishonest; rather, we are a dedicated group of individuals striving to perform our duties to the best of our abilities. For this reason, I have processed a full refund for this order (XXXXX.xx EUR), which should be reflected in your payment method as soon as possible. Once again, I apologize for all the difficulties you have experienced with this order. I remain available should you wish to discuss anything further or review any other matters together.

Item out of stock – I ordered some pet items from them then was told one item out of stock would have to wait 4 weeks for it to be back in stock, they shouldn’t advertise items they haven’t got. They aren’t as reliable as they used to be which is disappointing.

Excellent – Products are of high quality and about 1/3 the price of products available in Oz. Shipping took a few weeks, but that was fine, I was expecting delays. Tracking numbers were provided for international carrier and Auspost. Great range of products available, some things that are not available in our local stores. Payment made through PayPal, so I… Read more

never felt like I would lose money or that this was a scam company. They're legit. They send discount codes for subsequent orders. All in all, I am absolutely chuffed about finding this company, and have recommended them to heaps of pet owners I know.

Highly recommend if you don’t need urgent order – I did online order and it took 3 weeks to arrive Sydney . The package is all good through and product is the one that we cannot get in local market.

Scam. Don't buy from Miscota – Don't buy from them!!! This is scam! This company knowing well that the parcel will be destroyed by Australian customs, continues to advertise and take money from Australian customers.

Dentalife for cats seized by customs – My bad I didn't read the reviews; however, Miscota should have warned Australians customers of the customs potentially seizing this type of products due to biosecurity reasons given the amount of feedback they have received. How unconscionable! There was no way of knowing whether the product was sourced locally; in fact they were shipped from the Netherlands that's why there was an intervention at the border.

Don’t use this Co – 1. Goods ordered were seized at Aust customs, Miscota refused to refund. So many reviews here with same experience - Co must be aware of the issue yet continues to advertise these items for the Australian market. 2. A further amount similar to that of the above order was debited from my bank account by this Co a couple of months later - even… Read more

though I had not (of course) placed another order! Fortunately I noticed it quickly and my bank was able to stop payment and issue a new credit card.

Customs issue – I ordered some rabbit snacks that got seized at customs. I have had a look at the website to try and ask for a refund however Miscota do not give refunds on orders that have been seized at customs and sent back.

Item not received - no refund given – Miscota website has AU address. It is not. Items I brought are available in Oz but I was told my order was stopped in customs and destroyed. Not sure why when I can get them here. I received and email from customer service saying “no refund will be given”. Don’t throw your money away

Misleading – Terrible. I ordered a diffuser over a month ago and it hasn’t arrived. When I reached out to customer service they told me it was held up at customs because the product isn’t approved in Australia and they refused to refund my order. The website advertises itself as ‘Miscota Australia’ when it appears in a sponsored search on google yet they sell… Read more

products on it that cannot be imported to this country. Im seeking legal advice to get my money back and will be reporting them to consumer affairs for misleading advertising. Do not order from their website if you’re in Australia.

Scam! You never get the item – Don't buy anything there as it is a full scam. They first said their item was out of stock and then said oh it was already shipped and then said it was destroyed at the border and there is no refund. Any other real shop would do a refund if that would be true, as shops have insurance for that. They also provided a fake tracking number!

Very risky items not delivered terrible support with no refunds – Order never received, spent considerable time back and forth with customer service who advised I should take this up with Australia Post who confirmed the shipment never made it to Australia Post. Miscota support refused to help and provide any freight tracking support. Complete lack of support and no option for a refund. Very risky.

Miscota never sent products – It seems to be an online thing now that web sites just don't send goods and hope you don't chase them up for a refund. They can hold your money and use it to make more money. I won't be using Miscota again. Remember to ALWAYS use PayPal or similar so you can get your money back.

Stealing money from Australia – They advertise sending to Australia and illegally send you produce knowing customs will reject the order. They then pretend that they will give you a refund knowing full well customs won’t send it back. They take large amounts of money from Australian consumers knowing this happens regularly. They send you on an email paper chase and waste your time and are rude, dishonest and lie. I still have not received my refund.

Dont be enticed – Bought some cat pheromone spay though these guys because it was a bit cheaper than elsewhere. After a month I finally checked the shipment status and it said "lost or destroyed". After asking about it they basically said "take it up with customs if you want your money back". Unprofessional practice bordering on scam.

Terrible- Be aware if you ordering on line – The website has .com.au but the product comes from overseas (The Netherlands). My order was stopped at Australian Custom and finealy returned back to Miscota , I have chased my credit for 3 months, NO RESPONSE, eventually managed to het hold of the customer Service (What service !!!) . Bluntly refused to issue credit and used the excuse of non payment. Stay away from MISCOTA

Buyer beware – As this was an .com.au website, I assumed that what I was buying was all above board. My shipment was stopped in customs. I was advised I needed an import permit. I am an individual ordering 2 bottles of Kaminox supplement for my cat - so naturally I do not have an import permit. I sent three emails to Miscota, advising them they can’t sell… Read more

this into Australia. They just said there is nothing they could do. So, I have no product, they do not refund and the worst is they still have on an AU website product they are not allowed to sell and they don’t care. Beware!!

Poor service – My order was never delivered. The said the was an attempt by the return to sender. Why? Not the say it's held to Customs and will be no refund. I was scared out of $300+

Scam, run don't walk away from their page – Ordered 2 harnesses for my dogs on the 2/6. On their website and in my email it did inform me I wouldn't receive it until around 30/6 as such I just sat back and waited. When by the 30th I hadn't received it I emailed asking where my order was only to be informed it had been cancelled on the day I ordered it due to being flagged by their system.… Read more

They never told me it was cancelled nor did they refund my money. So I am guessing I will be in for a fight to get my refund. Wish I had researched before purchase.

Never received my order – I ordered a product from this company on the 8/4/22. On the 13/4/22, I was advised it had been shipped and was waiting to fly to Australia from the Netherlands. It has sat there until today. and I can only presume it has been returned to sender.... I contacted the company but no response to date (24/5/22). Thankfully, I paid via PayPal who… Read more

refunded my payment after I explained the issues. 25/5/22 - update - the company did respond and the item had been returned. They did say a refund was to be issued.

Have not received any notification about my paid order – They have a website that says Au and it is not in Australia. I have not received any notification re my order Do not use this company

Real fraud!!!! Don't buy from them!!!! – Don't buy from them, it's a fraud. My items should have arrived by 23rd/12. Contact them a week later to get my money back, they refused to do it and till now I haven't received my products. They are a real fraud.

It's been 3 months and I haven't recieved my order SCAM – It's been 3 months and I still haven't received my order... This website is a SCAM, please do not buy.

Costs more than local pet shop, and wait months for supplies – I ordered on this site thinking it would be cheaper and easier than visiting pet stores looking for bark spray. I have waited over a month and now find it in pet shops way cheaper. Still have not received my order. I had custom ceramic sinks made in Morroco and delivered faster than two cans of dog spray. DO NOT USE this company if you were hoping for it to be cheaper and easier.

No problem with my order – I placed an order in the 18th July 2021 and received my order three weeks later. Goods arrived in good order and condition and were the brand name I ordered and not a clone. No complaints from me at all. Not bad service to be sent from Spain to Australia in these trying times.