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Mistral MSS25

Mistral MSS25

1.8 from 59 reviews

See the Best Split System Air Conditioners in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
3
4 star
7
3 star
4
2 star
4
1 star
41

Grant

GrantBrisbane

  • 2 reviews

Fix with a new capacitor

published
Date PurchasedApr 2005

11 years and still running

published

I turn this unit on every summer after getting local blokes ini for a yearly service. It works like a dream for three months straight then tun is off as the days turn cooler.
Bought brand new summer of 2006 when we bought the house. It's only missed a beat once, when the outdoor capacitor failed, local bloke bypassed it, until part arrived.

Head unit, has a family of mice turn up every winter. And they chew their way through the drainage pipe. Local guys turn up repair it as part of the service and the unit ist keeps powering through.

Wish I could of got another one for the bedroom.

Date PurchasedDec 2006
Joe Smith

Joe SmithAU

  • 3 reviews
  • 2 likes

Check the capacitor first if failed

published

The a/c unit is with the house i bought. Failed after two years i own the house. Not produce cold air in summer but was found the outdoor unit capacitor failed.

You could easily source one from Ebay about $35 and its easy to change.

If you get a capacitor tester or multimetre, you can do a test to see if the existing capacitor is dead or not before you buy a replacement capacitor. But it is usually the capacitor failed.

Heating is not so good in winter. Outdoor unit makes funny loud noise which i can even hear in bedroom. I can not figure out what the problem is.

stevsz

stevsz

  • 2 reviews
  • 5 likes

Cheapie but can't complain about the 9yr trojan work it performed

published

Will

WillThe Mallee, VIC

  • 3 reviews
  • 1 like

No problems in 7 years

published

We have a large 9kW Mistral reverse cycle air cond and have not experienced any problems in 7 years.
We purchased with a 5 year warranty and extended it to 7. I think most brands come out of the same factory in China

1 comment
Will
Will

NO PARTS available now, but ours still running well after almost 10 years.


MightyJosh

MightyJoshQueensland, 4504

  • 19 reviews
  • 7 likes

Don't waste your money

published

Having worked at Bunnings Mistral went from a 5 yr warranty to a 1 yr. I have just replaced all the rubbish AC units in a house I just brought with quality Mitsubishi units. If your on a budget get a Samsung. Not as good but good service. Old saying pay for what you get. Mistral is just complete rubbish.

Got an hour


Piece of useless junk

published
3 comments
kaz11
kaz11

Totally agree

Lovice
Lovice

Does anyone have a operating manual for the MSS25. Bought a house with it installed and have no manual. Red light on the unit with the moon symbol under it. Was working 3 days ago, now nothing.

bobbyboy
bobbyboy

i also am looking for a copy of the user manual please


Terrible

published

I'm a Air-conditioning mechanic and i use to be a warranty agent for mistral. DO NOT BUY ONE.... They went bankrupt about 1yr ago and there is no spare parts or warranty for them. If it's not working turn it off at the wall (or meter box) for 5min then turn it back on, this will fix 80% of the faults due to its normally a pcb issue. If it still does not work then get a new a/c

nospam

nospamAU

  • 3 reviews
  • 4 likes

Good

published
2 comments
UncoolAir
UncoolAir

Can you tell us the name of this refrigeration company? I to have a couple of units that would still be under warranty.

nospam
nospam

Yeh UncoolAir,at the time it was [Air condition and Appliance world] at Arundal

Terrible

published

never buy anything minstral or linda which is also the same company cannot buy any parts to repair these things do not buy if you dont want to lose money

i brought 4 fo these worked for 3 mths and have never worked since


Bmnot

Bmnot

  • 11 reviews
  • 6 likes

Terrible

published
1 comment
peter duffy
peter duffy

Terrible

published

I was stupid enough to buy 3 of these units,one works fine but the other just starts flashing all the lights and switches off.No service , because all their numbers are disconected.The third one hasnt been installed yet,Im thinking i shouldve read this first before i bought them.Anyone want to bye an aircon still in its box?
Cheap...to buy.
Expensive to keep working,


OK

published

I had similiar issues as others here, but eventually got a full refund from mistral. The service number in the boklet was not answering so I simply kept adding one digit to the number until someone answered. About six weeks later after a technician declared the unit beyond repair, mistral deposited a full refund in my account. Keep perservering people!!
I got a full refund


Terrible

published

It is far too noisy and does not work well cooling a very small room. Kept making a ha loud noise and cutting itself off. Lasted 1 day after the repairman said it was leaking, regassed it and now after $300+ later, I have had to call him back again. It is now making the same high pitched squeal after about 15 minutes.He said they are just endless trouble! Wish I had never bought it. 41 degree heat on the way.
Nothing really. It worked for about 1 summer and then it has been trouble ever since.
IT DOESN'T WORK!

corjes

corjesQLD, 4205

  • 14 reviews
  • 5 likes

OK

published

Terrible

published

dont buy under any circumstances this is a lemon get a brand name the noise this thing makes is unbeleivable

heaps interesting to read comments had ours 5 years got mechanic out each year under warranty gave it up last night I give up having it replaced


Terrible

published

What a waste of money. Was planning on contacting Mistral to try and get compensation but after reading all these posts I think it would be a waste of time. Will have to bite the bullet and get another more reputable brand and write it off.
has lasted 3 years
just packed it in - needs new fan motor which I am told you cant get


OK

published

The warranty agent dj electronics went into receivership. This does not mean mistral has. It is now upto mistral to source a new warranty service agent. You can try calling mistral direct and ask for warranty or take it to consumer protection saying mistral has failed to provide its warranty. Please try and claim your warranty through consumer protection its your best option.
Great aircon but as below warranty not avaliable
People mistral is still around; read below for warranty


Bad

published

Ok if i could find a answer for this. The problem is no communication phone number. All phones are dead or out of order. Please help me...the machine is just three years old
It was working over last 2 - 3 years hopefully. Because i just bought the house and it is just a three year old house.
Trying to contact but could not reached because the nubmers are out of order. Pls. Give me a ring 0433 563022 and i am customer waiting for a consultation. The sleeping mode is always on and the heater is not working. Automatically switch off the system after blinking the red light (sleeping mode light) after some time.


Excellent

published

very happy hasn't missed a beat. It not onlt cools my room but heats it very well
the trick is to get your room measured up right for the air conditioner which i did and it has been great. If you buy the wrong size air condtioner for the room it will not last. I'm so glad i got a bunnings to assist me. btw bunnings have a money back garantee :)
Nice price


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Questions & Answers

gail

gailasked

what K/W was model MSS25

No answers

Candice B.

Candice B.asked

how do i switch to heat with my mistral air conditioner
i am not sure what all the mode are and which one i need to be on for heat

1 answer
Joe Smith
Joe Smith

the one with the 'sun' logo, you need to wait probably 3-5 mins until the heat pump warm up before the air con blow out hot air.


Timothy A.

Timothy A.asked

I want to know the spec for mistral AC R410 1.5hp and user manual

No answers

Get an answer from our members and Mistral representatives

Details

CategorySplit System Air Conditioners
Reverse CycleYes
Cooling Capacity2.05kW
Heating Capacity2.05kW
Indoor Unit Height315mm
Indoor Unit Width1020mm
Indoor Unit Depth178mm
Outdoor Unit Height690mm
Outdoor Unit Width860mm
Outdoor Unit Depth370mm

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