Mitsubishi Heavy Industries Ciara DXK18ZTLA-WF (5.0kW)
VerifiedMPN: DXK18ZTLA-WF21 reviews
had ours now 1 year I find it ok to use but its worth but it I wont buy any other brand, nice and cold and heating good also rather this then use our ducting heating system where gas cost more now but be buying another one again and I recommend family friends also Show details · 1
Very happy with performance of unit. Very easy to operate. Show details · 1
The unit is very visually appealing as it is more slimline with soft curves hence it doesn't stand out on a white wall. It's also very quiet when operating. Show details
We got 2x 5kw Ciara series and 2x Ciara 2.5kw AC's installed in our home in central qld (inland) in September 2025. The pros: - They're whisper quiet! So queit we forget it's actually on unless we turn the fan speed up to max. - Excellent effiency ratings. - Has very effectively (and quickly) cooled our very large lounge rooms within about… Read more
10 mins when it was at least 35 inside (39c outside), seems extremely effortless for the unit to do it too.
- Nice to look at, smallish sizes and nicely designed too.
- Cooling is fast and effective.
- Cleaning looks to be easy and there are few nooks and crannies that look hard to get to.
- The outside box parts aren't too noisy either.
- Installation was fast and easy for the installers. Nothing was overly complicated.
- Warranty is generous and we also got some cashback from the company (Mitsubishi themselves).
- I like that the downward pointing option of the vents is actually straight down! It allows me to pinpoint direct the air exactly where i want it and avoid drafts in sensitive areas eg over a cot. Other ac's we've had say they're pointing down but actually just blow the air almost horizontally.
- The features to auto turn on and off are extremely helpful. We can set it and forget it and have it turn on when we're not home to keep our dogs cool once it gets hotter in the day. Saves us having to turn it on in the am when we're not even home or its not hot enough to actually warrant it being on.
- Wifi options are a bonus!
- I really like that the on/off button on the remote glows in the dark so i can find it if i want to turn it up or down or on or off.
- I like that lights on the actual unit are not extremely bright. Rather a softer glow. It allows just enough light to see in the bedroom at night (and not fall over) but not so much that it keeps you awake.
Things that could be better - The price. I'd love it it were cheaper, we'd be able to re-do every ac in our home without having to save for them.
Great unit very quiet cools very well also can control from your phone Show details
The aircon is excellent and saved us in this hot summer. Show details
Very Happy - excellent heating and cooling – Internal and external units are very quiet and efficient. Power consumption is excellent - about 0.25 of that required to boil a jug of water!! Mitsubishi Heavy Industries were the only manufacturer we could find that had an internal unit capable of a horizontal swing as well as a vertical swing - all others only had manual adjustment to a fixed position. Show details
Fabulous! – We are extremely happy with the efficiency, quietness and appearance of our airconditioner. No negatives from us. Show details
Living room airconditioner – Very efficient, especially in extreme heat. Very happy we chose Mitsubishi Heavy Industries as recommended by our technician Show details
Great unit – A easy to use, efficient device that does everything the literature said it would do. The installation company was also excellent as was the price. Show details
easy to work with – very happy with the work and the 4 units installed Show details
Definitely Recommend 100% – Very good quality air-conditinor. Happy with my purchase and definitely recommend to all. Show details
Good experience – Very happy with the AC unit, works efficiently and quietly. Show details
Find out how Mitsubishi Heavy Industries Ciara DXK18ZTLA-WF (5.0kW) compares to other Split System Air Conditioners
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Diligent, hardworking, quiet and easy to use – I installed three separate units in my library, lounge, and kitchen. All worked quietly, especially during recent continuous hot summer days of 30+ degrees. Worked very well. Show details
Happy with product and service – Happy with the product and the service. Would definitely recommend.
14B Wellaton St Midvale – Aircon delivers excellent cooling and energy efficiency, which makes it worth the price. Show details
Great AirCon for Smart Homes – I installed 7 Ciara units through my house because 1) Mitsubishi's good reputation and 2) FINALLY a model with inbuilt WiFi - I wanted to integrate it into a Smart Home (controller Home Assistant). Other reviewers have noted how terrible the WiFi setup instructions are. Once you figure it out, it Just Works. The units integrated seamlessly. 3… Read more
months on and the worst of Perth heat is a distant past. The Smart Home is controlling the units, doing smarter climate management than the units themselves can do - swapping between Cool and Dry, automatically running on high if the temp is too hot. The units don't make a lot of noise, and the various manual controls Do What You Want. Very, very happy with my choice here. It's a great product. If you're thinking eventually to link your aircon into your smart home, I strongly recommend these. Just don't give up at the configuration stage!
Works a treat! – Cools and heats the room quietly, is easy to operate. Show details
Perfect! Worth every cents – Love the unit and it keeps our environment cool and clean all the time. Easy to use and can also automate when you want to use or turn off Show details
Keeping house extremely cool – So happy that I purchased the air conditioner in rhe lounge Show details
Well, the aircon itself works, but the manual is incomplete and the built-in WiFi control doesn't work! – I had one of these 5KW units installed today to replace a 5 year old Mitsubishi that got fried in a storm. I have otherwise found all my other (5) older Mitsubishi aircons to be reliable and easy to use and set up. This model however has been a nightmare already. I specifically requested the latest model with built-in WiFi (the other 5 have/had… Read more
the small add-on WiFi boxes). So, the first problem is that the paper user manual supplied has absolutely NO information on how to set up the WiFi facility (it does have 2 very poorly written brief sections on how to turn on the built-in WiFi server (it only stays on for 1 minute to allow connection from your phone/app), and how to reset any stored WiFi credentials. The second problem is that Mitsubishi Australia has NO INFORMATION on this new model on its website! No downloadable manuals, nothing! Why is Mitsubishi selling this product if it doesn't support it? I eventually found a PDF manual from Japan on the web which describes (badly) how to set up WiFi control. Third problem: Mitsubishi has decided that its existing smartphone app ("Wi-Fi Control", which I use for my 4 remaining older units) will not work with the new unit(s). Instead you need to download a separate app ("Smart M-Air"). 4th problem: this new app DOES NOT WORK on iPhones/iPads with the latest iOS 17, despite the (Apple) app store saying that the app was updated only 3 weeks ago. There is in fact a note in the small print that it only works up to iOS 16. Why, Mitsubishi? iOS 17 has been out for a long time now and contains vital security fixes. I am confident in guaranteeing you that the app will not work on your (new) iPhone as I am a computer scientist and telecoms specialist, but I spent 1 hour trying to get it working anyway. The final problem is that (AFAIK) the older Mitsubishi WiFi units will not work with the new app anyway, meaning that your home aircon control is spread over 2 apps. There is a 3rd-party solution to remote control, and that is to use a Sensibo (or similar) box, which acts as a smart-home infrared control for the aircon(s). I re-programmed my own Sensibo box with the new Mitsubishi remote and it works well with the new aircon. Nevertheless, I am giving this model aircon, and Mitsubishi Electric in general, a 1-star review for appalling lack of support and a non-working product that is not supported. I recommend in the strongest terms that you DO NOT BUY one of these models (there is a range of capacities and model numbers). I have asked my installer to demand callback support from Mitsubishi Australia ASAP. I attach photographic proof that I own one of these.
UPDATE: 19 January 2024. Mitsubishi released a new version of the iOS app a week or 2 back. This seems to have addressed the incompatibility of the app with the current version (17) of iOS on iPhones. Tonight I was able to get the aircon connected to my WiFi by using the WPS function on my router; the app then picked up the new aircon straight away and now allows me to monitor and control it from my iPhone. I was unable to connect the aircon to my WiFi using the alternative "long hand" method of connecting my iPhone to the aircon and using the Mitsubishi app to enter the WiFi security details. I also want to note that Mitsubishi still does not provide a downloadable user manual in PDF (or any other) form. Nor is there yet any consumer manual giving instructions to connect to WiFi. But in summary, my new aircon is working OK via WiFi.
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