Mixbook

Mixbook

Mixbook
2.9

38 reviews

PositivevsNegative
42% · 1619 · 50%

Return Claim MadeYes · No
Product Quality
3.2
Shipping
3.6
Rates and Fees
3.1
Job Satisfaction
3.1
Timeliness
3.9
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Reviews

38 reviews
Mathilde M.
Mathilde M.Murrumbidgee Region, NSW
 

Very happy about my purchase

I'm adding a review here as I believe the company upgraded their service. I ordered three albums to get delivered in Australia, and their website was very easy to use, my albums got delivered on time, it was absolutely spot on and my three albums were beautiful. I couldn't be happier with it and I'll definitely use their services again. Show details
Rates and Fees
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Carol K.
Carol K.South East Queensland, QLD
 

Wrong size photo book

Ordered 12" x 12" photo book but when it arrived the actual size of the book was half an inch less. This meant the top row of photos and text weren't printed on the page. Emailed this complaint and they sent a new book. But the same problem occurred. Specified again what the problem was and am awaiting the third book.
Taryn
TarynPerth, WA
 

Lack-lustre quality and printing

I've used them many times before but the recent orders, which I shipped to an address in the USA to access the lay-flat options and then ship onto Australia were lack lustre and utterly disappointing. For $300 AUD I was devasted. The photos were washed out, photos no longer visible due to the lay flat not being achieved. Show details
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Rates and Fees
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Amy
AmyPerth, WA
 

Easy to make but quality lacked

The program used to make the photobook was amazing and so easy to use, being able to import directly off a mobile device was extremely useful. Didn't take long to arrive. But when it did arrive, I felt a bit lackluster as the thickness of the paper was MUCH lower than I was expecting and there was no 'substance' to the book because of the thin paper. When I ordered, there wasn't an option to increase the GSM of the paper otherwise I would have. Pricing was competitive, but I guess you get what you pay for! Quality of photos were good, just disappointed with the paper.
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marie
marieMetropolitan Adelaide, SA
 

product initially average but customer service was excellent to replace

I initially ordered two mixbooks; the one with 50 pages arrived in perfect condition, while the 325-page book was adequately damaged. After expressing my disappointment to the team, they promptly re-printed the entire book, upgraded the delivery to express, and offered a sincere apology at no additional cost. Their excellent customer service, swift responses, and commitment to resolving issues made the experience positive, especially for an Australian customer like me. I'm confident the replacement will be of excellent quality and overall remain a happy customer. Show details
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Shipping
Rates and Fees
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Timeliness
elltorn
elltornGreater Melbourne (Metropolitan), VIC16 posts
 

Print quality is poor

Pro: Easy to use software and fast shipping.
Con: Book quality is pretty poor, print quality even worse, only half my order arrived, shipping tracking is mediocre.
Product Quality
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Rates and Fees
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Timeliness
Zoe L.
Zoe L.Mid North Coast, NSW
 

Great product, fantastic support

I've ordered several books from Mixbook after using other companies. The photos are clear and the colour accurate. We are always happy with the results. The support team have dealt with me in an exemplary way and I always feel very pleased after any conversations with them. That is rare in it's self
Coral
CoralPerth, WA5 posts
 

Honest review

I got a custom calendar made for my partners birthday.

Pros: photo quality is on point, size is perfect, set up is amazing

Cons: I opened the package expecting there to be some sort of protection between the calendar and package lining but there wasn’t. Each page has small scratches on the photos and there are ink spots on every page of the calendar. Very disappointing. Show details

Job Satisfaction
Timeliness
Matt
MattSouth East Queensland, QLD
  Fair Incentive

Not worth it

Some photos were not same as I previewed. A bit disappointed. Show details
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Eric S.
Eric S.
  Verified

Poor control over delivery timing committements

- Mixbook had 10 days to deliver a photo book for a birthday.
- Mixbook didnt start printing until day 6 or 7.
- Mixbook indicated on 4 occasions they would not miss the birthday deadline.
- Two day increased cost shipping
- Delivered to carrier with less than 2 days to deliver. Carrier will miss dead line by 3 days.
- Mixbook used higher cost shipping as reason to defer printing which cost them the deadline they agreed to prior to purchase. Show details
Shipping
Rates and Fees
Timeliness
Kristy
KristyHunter Region, NSW
 

Bad service, not great quality

Advertised as lay flat which I ordered & received a regular non-lay flat after finding out they don’t supply this to Australia. Grainy graphics used, not good quality. Customer service, was not helpful, didn’t want to know about it. Very disappointed.I would not recommend Mixbook. Show details
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Caitlin M.
Caitlin M.South East Queensland, QLD3 posts
 

Love my Mixbook books

I have now created and ordered 6 photo books through Mixbook. Their website is easy to use and it saves what I've done so that I can keep adding to the book throughout the year. I find the prices excellent and postage is pretty quick considering it's coming from America. I haven't used any other photo book companies so I can't compare to others. But I would definitely recommend Mixbook. Show details
Kellie
KellieNorth Queensland, QLD9 posts
 
Michelle Z
Michelle Z
  Verified
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Nina R.
Nina R.Sydney Surrounds, NSW6 posts
 

SCAM & WASTE OF MONEY

They get their name out there by giving fake prizes like with the My Maccas App, $20 vouchers that you can’t actually use.

The service is completely unneeded and you can do the same thing and MORE at any Kmart Photo Booth.

This company is a scam in a cheaply made website, don’t waste your time or money with their service.

Save yourself a LOT of money and just use Kmart, you can even do it online and pay cheaper delivery from a more reputable company.

Questions & Answers

heidi caws
heidi caws

How long does it take to get a book delivered?

Itsakat
Itsakat

I've noticed that a lot of the photo books start at 19 pages and then you add on. Does any one know if they ever have specials starting with more pages without having to pay extra for each page? I'm need to create a book but require approximately 50 pages.

sherri
sherri  
notruly
notruly  
Hamlinator
Hamlinator  
Loris
Loris

do you post to Australia, and if so what is delivery time?

sherri
sherri  

They do post to Aust but it isn't cheap. It took my cards about 2-3 weeks to arrive from the time I ordered.

Hamlinator
Hamlinator  

Extra Information

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