Mixbook
67 reviews
Absolutely thrilled with my high quality hardcover wedding album. Beautifully presented with thick pages. The photos and layout was perfect and it arrived to our regional location quickly too. 100% recommend and will definitely use Mixbooks again.
- +1
I spent HOURS upon HOURS creating a 12x12 layflat book — carefully choosing every photo, adjusting every detail, and making sure it was perfect because it’s a birthday gift. For the amount of money I spent, and the level of detail that went into this project, I expected at the very least a keepsake box that actually protects it. The book arrived… Read more
in a ripped box. Not dented — ripped. I contacted customer service, sent photos, explained the issue, and they sent a replacement. The replacement box arrived today and it is the exact same size as the damaged one. It’s still too small for the book. I sent more photos, explained everything clearly, and asked for a manager.
Customer service acknowledged the photos… and then stopped responding. Completely. I sat there waiting, saying “Hello?” and asking again for a manager, and got nothing. This is supposed to be a birthday gift, and the experience has been the opposite of “happiness guaranteed.”
On top of that, you can’t even change the font size on the spine, which is ridiculous for a premium book. After all the time, effort, and money I put into this 12x12 layflat, the fact that the box doesn’t fit — twice — is unacceptable. If you’re going to charge premium prices, at least provide a box that actually protects the product.
After this experience, my next layflat will be done with Shutterfly.
- +2
Quick, fairly easy to create, however even upgrade to what they considered two quality and its pretty rubbish. There is no quality, so grainy and not sharp and these are from professional photos, had better quality printing at Kmart
Reviews with attachments
Best quality books and THE BEST customer service! – I have had the upmost greatest experience with this company! Truely the best customer service experience ever ever ever!! I have ordered 2 books this month for christmas gifts and i have loved both! I was super impressed with the quality of the book and the images. The website was also so easy to navigate! One of the books i received had a… Read more
sticky tape mark at the back (the other book was PERFECT!), aside from this i was super happy with the book. I emailed customer care and spoke to Dianne (an absolute gem of a human!). I told her about the mark and she offered to reprint the book (for free!!!!!). I also made a slight error on the book and asked if she could fix it in the re-print and she said YES! This was above and beyond customer service. I cannot recommend this company enough! I found it through TikTok and believe it is better quality than any other printing company. Dianne, thank you so much! you really made my week! I can’t wait to make all my future books on Mixbook! They’re also the perfect gift! Not to mention it’s also super fun to make! Thank you again Mixbook ❤️
Very happy about my purchase – I'm adding a review here as I believe the company upgraded their service. I ordered three albums to get delivered in Australia, and their website was very easy to use, my albums got delivered on time, it was absolutely spot on and my three albums were beautiful. I couldn't be happier with it and I'll definitely use their services again. Show details
Do NOT order Christmas Cards from Mixbook and expect a timely arrival – Ordered Christmas cards on December 10 and paid $224. Upon confirming my order I was given no indication that my Christmas cards would take 13-15 days to arrive. After waiting seven days without an updated status, I reached out and was told that even with priority mailing, that they would not arrive until December 23 at the earliest. This was not… Read more
going to allow any time for people to receive the cards before Christmas. I have used both Shutterfly and Minted for printing cards and would highly suggest these two reputable companies over Mixbook if you want to receive things timely. Customer service was only performed by chat and when I asked to speak with a manager or receive a manager's link, I was not given one. I also requested a link to write a review and also was not given one . I'm very frustrated that they I have such poor communication about the expected arrival date for items that are needed on a timely basis.
Latest follow-ups
It is intersting to read the contrasting experience of customers - some positive, some negative. Sadly, our experience was very poor. We sought to purchase a photobook. It arrived in two weeks - yet had loose pages within. Contact was made, and… Read more
we were offered a replacement. When this had not arrived after three weeks, we were assured it would arive within a further 14 days. The replaceemnt eventually came 60 days after the initial complaint. The replacement book this time had pages printed upside down.
The best that Mixbook are now offering is refund. There is no compensation for loss.
The experience says to me that there are key deficits in their processing: it is not possible that quality of the product has been checked prior to despatch. Very lengthy responsive actions - in total we are 2 and a half months still without product or refund. The correspondence with "happy customoer team" is rote, standardised and lacking in rationale or willingness to problem solve.
All in all, one could not possibly recommend this company based upon our experience.
Follow-up · To rub salt into our wounds, the refund that we were promised turns out to be only 50%. We have been informed that there will be no replacement forthcoming. All in all...4 months of lost effort. $78 out of pocket. A very disappointing affair. One could not think of a performance that could be any lesser
Quality was absolutely terrible. Photos were grainy and blurry when arrived. 100% customer satisfaction is a scam. Customer team is useless. Promised a refund 4x now and still nothing has come of it. Absolutely scam for price they charge. Much better off with other companies who are cheaper and have more quality products.
Follow-up · Further terrible experience, it has been 6x weeks now. Continued promises for a refund but nothing hitting the account. Then now decided it is outside their refund window, a time period that is not on their website and changes depending on who you talk to. An absolute joke of a company.
Positive reviews
Can’t really fault anything. Quality great and images very clear. Very easy to design and edit. Price was reasonable. Quick turnaround. Would definitely use again and recommend.
First time creation of a photo book. It arrived really quickly. Very happy with it. Many of the photos I uploaded were not of the best quality (poor quality photos scanned into a USB and uploaded), despite this the print quality was pretty good. There was a bit of a learning curve but not too much has most of it was intuitive. The help facility… Read more
is excellent, probably the best I've come across on a computer. If the chatbot could not answer the question you're put through to a help desk and responded to very quickly by a real person. If for some reason you lost the connection you found an email in your inbox advising you what to do. Would happily use them again.
Have ordered several books over several years and am just about to make more. Have found the process very easy and great quality books arrive. Just make sure to check the size of the book you’re ordering… I did accidentally make one small book (but at least it was cheap).
Negative reviews
While I appreciated the concept and what initially appeared to be a seamless way to create a photo book, I ultimately encountered numerous frustrating issues with the collage pages and was very disappointed with the final product. Following the instructions, I added my selected photos to each page and chose a collage layout. The system… Read more
automatically placed the images, which felt ingenious and promised a simple, efficient, and quick way to build the book. However, the software did not format the pictures properly. Several images were cut off, and some overlapped incorrectly with others. Although I attempted to adjust them, the layout often reverted back to its original, incorrect placement.
My biggest concern was the review process. The preview pages were displayed so small that I did not notice duplicate images bleeding onto adjacent pages. I did not upload these duplicates, so I cannot explain how they appeared. Unfortunately, because the review view was difficult to assess accurately, these errors made it into the printed product.
In my opinion, the platform still has significant room for improvement before it can be considered fully reliable. I was also disappointed with the company’s response to my feedback. While I had already acknowledged missing the errors during review, the issue was attributed solely to user error. Although a discounted reprint was offered, the additional cost—nearly $100 CAD—did not feel reasonable given the circumstances.
I will say the team seemed to truly care about my satisfaction and I was, in the end, offered a refund. I have yet to receive it but there is no reason to believe it will not be received. I did very much appreciate their understanding that the end product was not as expected nor satisfactory.
Overall, while the concept is promising, the execution and quality control need improvement. Based on this experience, I would be hesitant to use this company again. I would want to have an improved final review process before committing to my purchase.
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Very expensive, we got a total of 11 albums, in 2 orders, 150 pages, soft cover, 28cm by 22cm, at $165 each and that was with a 50% discount. We were priced in Australian with GST but after paying we got a foreign purchase fee added by PayPal. We made a mistake going with Mixbook an American company. We could have got a 120 page photo book, hard… Read more
cover, same size that included delivery from an Australian company for only $47 each. Don't get ripped off like we did search on line for an Australian company offering discounts.
Super rip off !! Dishonest business practice. Don’t be deceived by its “discount”. Each time I click it, it gives different amount after discount. It’s fooling you thinking you got great offers or discount. I ended up paying $85 for a photo book with only 26pages?! Will never use it again! I have done 4 books with them in the past and each time it… Read more
gets more expensive. Postage was $9.95 then jump to $14.95? They try to rip you off with more clicks? do not value loyal customers just money grabbing system . Disgusting
Recent reviews
Found program to be quite easy to use but time consuming. Received order with grainy pictures and border bleeds on some frames. Some pictures also seem to be quite dark. Awaiting response from email to see if they will fix the problem.
My first book was fine but my second was a wasted $132. When I contacted services they kept trying to get me to send pictures of the issues!!! Clearly the pics had partially transposed onTHEIR system. Pictures on one page were somehow on the next set of pages whilst the original photo page was "moved over, completely ruing allthe pages. So I gave up and won't bother again. Waste of money
My photo books – I received my 4 books and found one of them has the back page damaged , the other 3 are damaged in the corners , I have tried to contact many times but no response !
Wasted a day because they dont ship outside the USA! Or did I? WHats with the checkout messages? – Made the whole thing. Happy with how it looked. The process itself was fine enough. At checkout it says "This product doesn't ship outside USA or Canada". What an absolute waste of time i say to myself! The checkout knew i wasn't in the states, so why not flag that when someone begins their project?! But hold on. I go back in to the Australian… Read more
site. It looks different. Project is still there and available. Im able to complete the order....so what wasn't available outside the USA? Whatever. Ill find another company next time.
Terrible UI, not as easy unless you go with the basic super expensive set u – You have to manually add everything or if it auto creates it only post a couple of photos per page to obviously increase the price you pay. It will let you manually change the number of photos per page but you have to manually add them all, you can't just set up how you want tjhe book to look and the add photos automatically, it instead clears out all your set up and goes back to a couple of photos per page. A terrible UI and experience
Idiocy make customers run away – Calendars weeks can't start on a Monday... How dumb is this. Only in a few parts of the world do people, for some obscure reason, want their week to start the day it actually ends. Surely it wouldn't be too hard to offer the choice to other parts of the world where Monday IS the first day of the week.
Disappointed – I have bought over a $1000 worth of photo books from Mixbook Australia over the past 6 years. I had two books made recently, photos from 2024 in one, photos from 2015 in the other. Both books were so dark I couldn't see some of the photos properly. Emailed the help line several times but no reply. I am not getting any more books done with them
Find out how Mixbook compares to other Photo Printing Services
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A waste of time – I have worked with other book programs and found Mixbook to be the most restrictive. I produced two books at the same time to ensure I interacted identically. My book with Mixbook took over 16 hours where Journi took less than an hour. The review process on my IPad was very restrictive as the review image was 1” by 2”, impossible to see added… Read more
text. The ability to add a page isn’t possible, only can add two page spreads. Adding individual photos requires multiple steps and formatting is cumbersome at best. Customer service provided very little help. I won’t be using this program in the future.
Delayed delivery. Can not meet delivery date – Ordered photo book from Mix book and with 4 days to spare until my sons 21st and have now found out the book most likely wont arrive in time. It hasn’t been printed and delivery date is in 2 days. They apologised and said they don’t know when I’ll receive it and there is delay in printing. I would say allow at least 3 weeks from order to delivery. Not happy at all.
Bad service – Very disappointed. Mix said photo book would arrive 27 June. Just found out won’t arrive until after 3 July. It was the only reason I used Mix and have now missed giving the books for my daughters 21st. No proper explanation from Mix. Really terrible customer service and very disappointed that they promise something they did not seem to have… Read more
any intention of delivering since they sent books by road to Perth. I had told them the date it was required and why. Really very upsetting.
They saved this father's day – Wow, I'm blown away that anyone has ever had a bad experience with Mixbook. I've been making albums for years and have nothing but over the top raving reviews!! Ifeel bad for never posting a review but after this last miracle they performed, I have to share it and say thank you . I pushed the time limit on a father's day album but got the order… Read more
placed just in time with express delivery to have it by Friday. It wasn't until the next night that I realized I didn't have express delivery and it was going to arrive after father's day. I emailed the mixbook team but there wasn't alot they could do, being that it was just being printed and I needed it in days. I accepted that I royally messed up and couldn't expect them to fix my mistake. Low and behold, it arrived!! On Thursday! Earlier than it would have, even with express shipping. I could've cried happy tears knowing that the kids got to give their daddy, a special 30 page father's day album, from them. I emailed to say thank you and they sent the most beautiful response. I feel like I know them from the love and care they put into their emails and customer service. They're all amazing people that put their heart and soul into making their customers happy. This review is focused on their customer service. I need an entire other review on the top quality photo albums they print and how easy the app is to use!! Beats all other photo companies, by a long stretch!! Mixbook is the only company to use and has proven themselves time and time again. Keep up the good work Mixbook team. You're truly amazing!!
False promises and terrible shipping – Ordered a project, went over all the different photobook companies and using online chat verified mixbook would be done and shipped in time. Paid for the express option too. Delays in the printing but still enough time for shipping but then rather than AusPost express they shipped with aramex, absolute disaster. 0 chance of it arriving anywhere… Read more
close to time now.
Multiple conversations they kept telling me it was Auspost until finally having to admit it was aramex and nothing could be done. Photobook missed anniversary date, terrible experience, lots of gaslighting and stress.
Disappointed – Ordered my book to be delivered 5 days before my sisters wedding. Tracked my book on the confirmation email and it said it was still printing. Had to contact their team via chat, for updates on my book. The book was stuck in “final stages of printing” for 6 days due to printing issues. The team never formally emailed me to update me on the… Read more
situation. If I would have known my book wouldn’t come in time I would have ordered through another company. This book was a wedding gift, very very disappointed
Very poor follow up to feedback on dissatisfaction about the product – I wasn’t happy with the quality of my Mixbook and I sent some feedback. All the discussions were very polite and friendly but no one ever addressed my issues. And the kept asking for a rating on their response. And apologising. Still no response to my issue. I am very disappointed
Wrong size photo book – Ordered 12" x 12" photo book but when it arrived the actual size of the book was half an inch less. This meant the top row of photos and text weren't printed on the page. Emailed this complaint and they sent a new book. But the same problem occurred. Specified again what the problem was and am awaiting the third book.
Lack-lustre quality and printing – I've used them many times before but the recent orders, which I shipped to an address in the USA to access the lay-flat options and then ship onto Australia were lack lustre and utterly disappointing. For $300 AUD I was devasted. The photos were washed out, photos no longer visible due to the lay flat not being achieved. Show details
Easy to make but quality lacked – The program used to make the photobook was amazing and so easy to use, being able to import directly off a mobile device was extremely useful. Didn't take long to arrive. But when it did arrive, I felt a bit lackluster as the thickness of the paper was MUCH lower than I was expecting and there was no 'substance' to the book because of the thin… Read more
paper. When I ordered, there wasn't an option to increase the GSM of the paper otherwise I would have. Pricing was competitive, but I guess you get what you pay for! Quality of photos were good, just disappointed with the paper.
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Update: customer service got back to me after I posted this review. They were very nice and offered… Read more