MKC Repairs

Do not use this store! Lost my daughter’s iPad. I took my daughters iPad into the Camberwell store 4 weeks ago and they store has lost my iPad. Apparently they have changed owners and the owner took all the stock to the city store. I called the city store several times trying to follow up on it and no one has got back to me with what has happened to it. I am at a loss with what to do and my daughter is devastated Show details

People so nice here!! – This my first time at MKC repairs and so far the staff here are so nice and friendly! Very cheap prices for second hand stuff. I would totally come back here if I have anything broken:)

Great service – The guys in Elizabeth Street were so nice and friendly!! I went in because my phone wasn't charging and they helped me in a flash! Great service and very friendly.

professional and competitive repair store – I had a iPad Pro broken screen and MacBook Pro broken ssd, amt electronics fixed my iPad in less than 30 minutes and replaced my MacBook Pro ssd in the same day. very friendly people and competitive prices. highly recommend them. Show details

Awful experience – A ZERO STAR REVIEW. I first went to the store on the 2nd December and paid $399 for the back of my IPhone 14 Pro to be repaired. To start with, this was a lot more expensive they were advertising online but I had rushed after work and wanted a fixed phone. After paying, I was told they didn't have time to do it today so to come again the next… Read more

day. The next day I am asked if I would like a purple back or a black back (my phone is white). They didn't have my colour in (despite accepting the service days earlier) and told me to come back tomorrow, again. The phone was finally 'repaired' on the Wednesday after 2 and a half hours, not 30 minutes as advertised. However, immediately after being handed the phone back I can see glue all around the top of my screen. I was told it was dust and he would clean it quickly, same thing again when he handed it back. He told me my phone was very dusty on the inside and this was the issue (funnily enough I've read this on someone else's review too). I accepted the phone and left.

As soon as I inspected the phone, I could see the screen is not flush to the phone and you could see into the top part of my phone. This problem only proceeded to get worse, with the phone making cracking noises when it was touched. I returned back to the store a week later, explained the problem and my phone was 'repaired', but I was told the damage was now due to the damaged frame of the phone, despite this never being diagnosed originally and the frame being attached to the new back they gave me.

Over the next week, the screen continued to get worse and is now no longer in the case of the phone at all. I returned to the store for the third time, explained the problem and asked for a refund as I would have to pay for it to be fixed elsewhere. The staff member (who fixed the phone on the other occasions) refused to give me a refund or give me the details of anyone else to speak to. I then spoke to Consumer VIC who explained the breaches by the store (as they have done with other people in these reviews) and talked me through the process. Unfortunately, this has been unsuccessful as the manager will only give me a refund if he can have my phone over night to put my old smashed phone back back onto the phone, which has apparently been kept from the 2nd December. I, obviously, do not want this store touching my phone again.

Other problems I have had include a random crack on the replacement back, I have not once dropped this phone since the repair and use it minimally to avoid any inevitable further damage. The phone will also heat up dangerously and very easily, specifically in the top corner where the screen is no longer in place. The phone is slow to respond and the brightness is significantly lower.

This whole situation has been truly upsetting, stressful and unnecessary. Not only have I wasted $399, I have a phone which is more broken than it was in the first place, I will have to pay even more to buy a new phone and this one is now not worth any money at all due to counterfeit parts and excessive damage.

I was also told I could come into store to have the phone looked at on Monday (my last desperate attempt at a refund) however whilst already on my way, I checked to see if they were open and was told the manager was not in (despite him asking to see me on that same day).

Warranty may not be given wihtout a reasonable reason!!!!!??????? – My daughter went in with a warranty repair as the screen for her device had only been replaced within a short period. The first time it was broken the technician was told that it was broken by the user so the new screen replacment was paid for. This screen then became faulty without any impact within warranty period and the technician would not… Read more

replace the new screen as he said it was impacted when it wasnt, so no warranty!!! They tried to make out that old scratches, marks etc where evidence of impact. These scratches etc where there when the first screen had been replaced. When asked for a written quote with the cause of screen failure they would not do it. What does that tell you?

Poor quality repairs at a premium price – I am unhappy with the quality and support for a replacement LCD I bought and had installed at this store. The repair included the drilling of a hole into the top left-hand corner of the device, though I understand and accept that this likely falls under ‘necessary actions to repair my device’ as outlined on the receipt Terms and Conditions. Less… Read more

than a month later I noticed a line of faulty pixels on the LCD. I returned to the store who informed me they would contact the supplier for advice. I visited the store three times in the following 4 weeks to have the problem remedied. I was finally told that the damage was caused by undue pressure on the screen from the case (Spigen branded - reasonably good quality). They have refused to remedy the situation and provided an email for complaint. I send my complaint with timeline, photos and receipt to no reply and have now lodged my complaint with the ACCC.

Disappointed that my Apple Watch was not fixed – I was very surprised that, after paying $250 for water damage repair and a new screen, my watch gave up after four days. I was told the next repair was not covered by their three month warranty which means I now question what I received for the $250 I spent. The answer is - almost nothing. Very very disappointing. Show details

Failed to fix my iPhone – Despite their certification and supposed good reputation, not only were they unable to fix a fault with my iPhone, the returned unit was in worse operating condition that when originally submitted to them Show details

Absolutely terrible and liars – I did NOT proceed to go through with repair. They quoted me $149 to repair my front screen even though their own website clearly stated $95. They could not understand me (using plain English) or the issue. Show details

Avoid these Scammers – We took our iPhone in for repair and the screen developed coloured lines 2 months after. Others said the screen was never fixed properly but MKC would not take responsibility. Avoid these charlatans at all costs. They are scammers!!! Show details

Scammer (They are not part of MKC group) and Downright DISGUSTING Service – Took my Macbook to be repaired as the screen was damaged and battery needed replacing. They took the laptop telling me it would be one week and I would hear back from them. Two weeks later I decided to call and follow up after which, seemingly reminded that they had my laptop, they said they would let me know by tomorrow what the issue was. After… Read more

discovering the issue and "fixing" it, I came to pick up my laptop and forked over $380. Then, as soon as I start using the laptop again I get a whole new suit of issues with the trackpad not working, the "new" battery shutting down after 30minutes of attempted use, and the laptop needing 3 force quits to be operational for 5 minutes. I called to complain and figure out what happened and was told to bring my laptop back with the promise that if they caused the issue they would reverse what they did and refund me the full amount. Now my error was not getting this is writing, and after having to travel interstate for a family emergency I returned and called to set a time to come in and drop the laptop off. At this stage I was told that they would not refund me, but rather replace the "new" battery with my old one, refund me $180 and charge me $100 labour cost for this. I was flabbergasted! Absolutely outraged I called the MKC franchise main line to speak to customer support and was then told by them that the Burwood store is not actually part of their group and should not have their company name!!! DO NOT USE THEM. AT ALL. EVER.

Screen cracked shortly after being repaired – Wow, not only is the quality of repair really bad, MKC customer service is terrible. Poor quality of screen (substantially worse quality than original screen) and terrible job done regarding the screen replacement has caused my iphone screen to crack shortly after being repaired at the Flinders st store. I took it back several times but no one… Read more

is ever at the Flinders store since then. Finally took it to Elizabeth st (store 19/147 Elizabeth st, Melbourne) only to be refused repair under warranty (yes replacement is still under warranty) and refused to be given refund by the manager of the Elizabeth St store. I was told by the manager's assistant who used to work for apple that the frame was too damaged from original crack and the replacement screen was always gonna crack. Flinders street store of course did not tell me this when they did original repair and assured me that i was under 90 days warranty for the new screen. Elizabeth st manager did offer to replace my damaged screen "at $10 discount" fully knowing that the repair wont last. After being abused by the manager at Elizabeth st i spoke with James who I assume owns the business over the phone. He asked me to come back this afternoon to have a look. It is going to be 40 degrees today and i am on the other side of the city! Having taken hours out of work to see them in person already i find this response beyond terrible. So do yourself a favour do not use MKC. You are better off getting a new phone!

iPhone battery replacement only worked for 4 months – I payed MKC Repairs to replace my iPhone 6 battery as they were much cheaper than Apple and it worked fine for 4 months then the battery rapidly lost ability to hold a charge for more than an hour of use. I rang MKC and explained this but as they only offer a three month warranty they would not replace my battery without me buying another from them. I would not recommend them for iPhone battery replacement.

Brandon Park – Took my phone 2 weeks ago to fix the lcd screen and back of the phone. Was quoted $300 cash price over the phone to fix it. The man said I'd have to pay $20 for the back. As advertised, I said I wasn't interested in accessories for the phone. He fixed it and sold me a $15 cover. The cover broke after 2 days so I took it back to him, as I took the… Read more

cover off- the back which wasnt glued properly had pulled away causing it to crack. He told me it would take a few days to order the back cover. Whilst I was sitting having lunch at work, the phone which had my old cover had fallen out of my pocket and unto some flat 300 wide timber. The drop was less than a foot deep and the phone fell flat on its back. This phone had been dropped more than dozens of times in the past at a much higher drop and was left unaffected. However this time, due to the poor workmanship and lack of care- the back was not sealed properly and had caused a weak point in its overall casing. I brought it back to the shop- Mike the guy told me that I had to pay again to get it fixed. On top of that- he wanted me to pay for the new back for the phone cos he said it was my fault. He is essentially saying that he has sold me a crap case and therefore it was my fault that I took it off my phone and because there wasn't enough glue due to his poor workmanship the back had peeled off as I was taking the phone cover off. No accountability from this dodgy business. Two weeks later, after 3-4 visits back to the shop my phone still has a cracked screen. The only difference is my wallet is $320 lighter with nothing to show for it. Stay well away

Terrible experience to purchase this company’s business – Terrible experience to deal with this company. I purchased mkc repair Brandon park Business on July 2019. After settlement only after 1 week sales figure drop more than half from $8000. Make sure write everything what he told you down on the contract before make payment. I am happy to share my story with you.

Unprofessional – The skinny chinese/Vietnamese or whatever girl on the front was so rude and her face is always like a bulldog. They are so unprofessional. couldnt get my issue fixed when i knew what it was and didn't tell them because i wanted to test them. Bloody FOOLS Show details

Terrible Quality iPad Pro Screen Replacement – Terrible quality screen, not as bright or as many pixels, light leakage around edges of display, much thicker than Apple screen (makes TouchID useless as sensor is deeper inside due to thickness) & screen has significant movement around edges as was not properly attached. Show details

Great service at a great price – Very competitive price, super quick and easy. My touch screen wasn not working, went into MKC and they fixed my iPhone 6 in less than thirty minutes. I went to their store located on Elizabeth street. Show details

What is the definition of repair – Took phone in after water damage. Took 3 weeks before ready. Picked up and next day noticed camera flash LED not working. After paying $129 they want another $90 because it is not covered under warranty. Didn't I pay for a repair? Show details

Fixed my screen broke my 6 months old phone – Brought my S9+ to these guys fixed the screen ok but speaker wouldn't work brought it back they said nothing wrong with it. In the end the guy said he would put my broken screen back on and throw my money at my face.Absolute disgace.. Stay away from these dodgy operators!!

Unprofessional – Unprofessional and making prices up and they go! And they stuffed the screen protector has bubbles and isnt protecting any thing!! Then didnt wanna give my money back! Then said an hour try 2.5hrs! As for the screen repair time will see... oh and he put a pink plate around my purple phone!!!! Ridiculous!! Show details

Quick and easy and works well – I had Smashed and completely broken the screen and brought it in and was fixed in 45 mins. Also checked for water damage etc. for free and cleaned up the back Show details

Fixed the screen, BUT broke much MORE – I took my iPad 4 to MKC repairs, it had a cracked screen, not very broken but there were visible crack on the bottom left corner. They replaced the screen within 40 minutes, and it looked great! BUT, over the next few days I started getting ghost touches. They must've nicked the digitzer, and didn't even bother to tell me. I've been using it less… Read more

and less for months. Now, less than a year on my iPad is completely unusable. The screen glitches, it senses touches when you're not even touching the screen. Would not recommend their service.

Great service – The staff at the maribrynong store were super friendly and had a great knowledge of the products we bought in. Great customer service and really good pricing as we bought in numerous items Show details

Buyer Beware – Yes, they may seem great initially but I have had three products serviced here 2 iPad screens & an iPhone screen replacement, and have had nothing but trouble since then onward . All products have never worked the same since screen replacements and have numerous problems now that too, need fixing from this ! Screen dropped off iPad after 2 days… Read more

which they again replaced and now, keeps freezing and can’t use home button function, same with others and sound was compromised to the point where there is barely any sound at all ! Yes, the $50 price tag is also attractive .. for a damn good reason ! Do yourself a service, go elsewhere and get an actual legitimate quality replacement and pay extra if you must because, you will sorely regret it if you do not and also before your products too, are ruined completely . Oh and their stated “wait while they fix” times, are an absolute load of rubbish ! Try 2 and a half to 3 and a half hours each time .