Scammer (They are not part of MKC group) and Downright DISGUSTING Service
Took my Macbook to be repaired as the screen was damaged and battery needed replacing. They took the laptop telling me it would be one week and I would hear back from them. Two weeks later I decided to call and follow up after which, seemingly reminded that they had my laptop, they said they would let me know by tomorrow what the issue was. After discovering the issue and "fixing" it, I came to pick up my laptop and forked over $380. Then, as soon as I start using the laptop again I get a whole new suit of issues with the trackpad not working, ...the "new" battery shutting down after 30minutes of attempted use, and the laptop needing 3 force quits to be operational for 5 minutes. I called to complain and figure out what happened and was told to bring my laptop back with the promise that if they caused the issue they would reverse what they did and refund me the full amount. Now my error was not getting this is writing, and after having to travel interstate for a family emergency I returned and called to set a time to come in and drop the laptop off. At this stage I was told that they would not refund me, but rather replace the "new" battery with my old one, refund me $180 and charge me $100 labour cost for this. I was flabbergasted! Absolutely outraged I called the MKC franchise main line to speak to customer support and was then told by them that the Burwood store is not actually part of their group and should not have their company name!!! DO NOT USE THEM. AT ALL. EVER.
Screen cracked shortly after being repaired
Wow, not only is the quality of repair really bad, MKC customer service is terrible. Poor quality of screen (substantially worse quality than original screen) and terrible job done regarding the screen replacement has caused my iphone screen to crack shortly after being repaired at the Flinders st store. I took it back several times but no one is ever at the Flinders store since then. Finally took it to Elizabeth st (store 19/147 Elizabeth st, Melbourne) only to be refused repair under warranty (yes replacement is still under warranty) and ...refused to be given refund by the manager of the Elizabeth St store. I was told by the manager's assistant who used to work for apple that the frame was too damaged from original crack and the replacement screen was always gonna crack. Flinders street store of course did not tell me this when they did original repair and assured me that i was under 90 days warranty for the new screen. Elizabeth st manager did offer to replace my damaged screen "at $10 discount" fully knowing that the repair wont last. After being abused by the manager at Elizabeth st i spoke with James who I assume owns the business over the phone. He asked me to come back this afternoon to have a look. It is going to be 40 degrees today and i am on the other side of the city! Having taken hours out of work to see them in person already i find this response beyond terrible. So do yourself a favour do not use MKC. You are better off getting a new phone!
iPhone battery replacement only worked for 4 months
I payed MKC Repairs to replace my iPhone 6 battery as they were much cheaper than Apple and it worked fine for 4 months then the battery rapidly lost ability to hold a charge for more than an hour of use. I rang MKC and explained this but as they only offer a three month warranty they would not replace my battery without me buying another from them. I would not recommend them for iPhone battery replacement.
Took my phone 2 weeks ago to fix the lcd screen and back of the phone. Was quoted $300 cash price over the phone to fix it. The man said I'd have to pay $20 for the back. As advertised, I said I wasn't interested in accessories for the phone. He fixed it and sold me a $15 cover. The cover broke after 2 days so I took it back to him, as I took the cover off- the back which wasnt glued properly had pulled away causing it to crack. He told me it would take a few days to order the back cover. Whilst I was sitting having lunch at work, the phone whi...ch had my old cover had fallen out of my pocket and unto some flat 300 wide timber. The drop was less than a foot deep and the phone fell flat on its back. This phone had been dropped more than dozens of times in the past at a much higher drop and was left unaffected. However this time, due to the poor workmanship and lack of care- the back was not sealed properly and had caused a weak point in its overall casing. I brought it back to the shop- Mike the guy told me that I had to pay again to get it fixed. On top of that- he wanted me to pay for the new back for the phone cos he said it was my fault. He is essentially saying that he has sold me a crap case and therefore it was my fault that I took it off my phone and because there wasn't enough glue due to his poor workmanship the back had peeled off as I was taking the phone cover off. No accountability from this dodgy business. Two weeks later, after 3-4 visits back to the shop my phone still has a cracked screen. The only difference is my wallet is $320 lighter with nothing to show for it. Stay well away
professional and competitive repair store
I had a iPad Pro broken screen and MacBook Pro broken ssd, amt electronics fixed my iPad in less than 30 minutes and replaced my MacBook Pro ssd in the same day. very friendly people and competitive prices. highly recommend them.
Terrible experience to purchase this company’s business
Terrible experience to deal with this company. I purchased mkc repair Brandon park Business on July 2019. After settlement only after 1 week sales figure drop more than half from $8000. Make sure write everything what he told you down on the contract before make payment. I am happy to share my story with you.
The skinny chinese/Vietnamese or whatever girl on the front was so rude and her face is always like a bulldog. They are so unprofessional. couldnt get my issue fixed when i knew what it was and didn't tell them because i wanted to test them. Bloody FOOLS
Terrible Quality iPad Pro Screen Replacement
Terrible quality screen, not as bright or as many pixels, light leakage around edges of display, much thicker than Apple screen (makes TouchID useless as sensor is deeper inside due to thickness) & screen has significant movement around edges as was not properly attached.
Great service at a great price.
Very competitive price, super quick and easy. My touch screen wasn not working, went into MKC and they fixed my iPhone 6 in less than thirty minutes. I went to their store located on Elizabeth street.
What is the definition of repair
Took phone in after water damage. Took 3 weeks before ready. Picked up and next day noticed camera flash LED not working. After paying $129 they want another $90 because it is not covered under warranty.
Didn't I pay for a repair?
Fixed my screen broke my 6 months old phone.
Brought my S9+ to these guys fixed the screen ok but speaker wouldn't work brought it back they said nothing wrong with it. In the end the guy said he would put my broken screen back on and throw my money at my face.Absolute disgace.. Stay away from these dodgy operators!!
Unprofessional and making prices up and they go! And they stuffed the screen protector has bubbles and isnt protecting any thing!! Then didnt wanna give my money back! Then said an hour try 2.5hrs! As for the screen repair time will see... oh and he put a pink plate around my purple phone!!!! Ridiculous!!
Fixed the screen, BUT broke much MORE.
I took my iPad 4 to MKC repairs, it had a cracked screen, not very broken but there were visible crack on the bottom left corner. They replaced the screen within 40 minutes, and it looked great! BUT, over the next few days I started getting ghost touches. They must've nicked the digitzer, and didn't even bother to tell me. I've been using it less and less for months. Now, less than a year on my iPad is completely unusable. The screen glitches, it senses touches when you're not even touching the screen. Would not recommend their service.
The staff at the maribrynong store were super friendly and had a great knowledge of the products we bought in. Great customer service and really good pricing as we bought in numerous items
The reviewer stated that an incentive was offered for this review
Buyer Beware .
Yes, they may seem great initially but I have had three products serviced here 2 iPad screens & an iPhone screen replacement, and have had nothing but trouble since then onward . All products have never worked the same since screen replacements and have numerous problems now that too, need fixing from this ! Screen dropped off iPad after 2 days which they again replaced and now, keeps freezing and can’t use home button function, same with others and sound was compromised to the point where there is barely any sound at all ! Yes, the $50 price t...ag is also attractive .. for a damn good reason ! Do yourself a service, go elsewhere and get an actual legitimate quality replacement and pay extra if you must because, you will sorely regret it if you do not and also before your products too, are ruined completely . Oh and their stated “wait while they fix” times, are an absolute load of rubbish ! Try 2 and a half to 3 and a half hours each time .
Screen repair !!
I just needed to get my phone screen repaired because I’ve been meaning to for a while - found this little spot with great prices. The repair was efficient and effective work in under 20 minutes. Clean repair with no flaws - very impressed !! Highly recommend :)
The reviewer stated that an incentive was offered for this review
Repair cracked iPhone screen
I was recommended MKC repairs by my son and daughter in law who have used their service. I was very impressed with their customer service. Staff were friendly and helpful.
They suggested a tempered glass screen protector rather than plastic. Phone was repaired in time stated and all is working well. I also got a new case as part of the price.
Ok customer service. Bad product
I should have been more prepared! I went in to the highpoint store ans asked to fix my phone they were blunt but polite. However i wasnt offerred (and didnt know there were options on genuine apple parts or not) when i got my phone back the screen was a little dark. I ignored it. I gave the phone to my mum and everytime she called i would constantly hear buttons being pressed and she would go on mute. I looked for the number to call and find they had a special with phone repairs for a free case. I didnt get one. When i called the store direct t...hey said bring it in anytime. A few days later my mum pulls the phone out of her bag and the screens cracked. My mum calls the 1300 number. The lady was nice. Mum was told to take the phone in. She will have to pay still though. Mum goes to the store yesterday AND ITS CLOSED PERMANENTLY! Its hard for her to get to the city and considering she has to pay again wont be a returning customer :(
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