Mobile Federation

Ordered a refurb iPhone mini as the price seemed okay, but was sent regular full-size model. I contacted them, and asked them if they had the correct model in stock. They ignored my question and offered to give me $30 to accept it. Returned it. Bait and switch - they don't carry what they claim online.

This is the second refurbished iPhone we have purchased from Mobile Federation, and once again we have been very happy with the service. The iPhone 14 Pro arrived in excellent condition, the battery health was very good, and everything worked perfectly straight away. Delivery was also surprisingly quick to our regional area. The whole process was easy, and I would happily purchase from Mobile Federation again. Show details ·  1

My go to vendor for used phones. I have bought 4 or 5 phones from their ebay store and their website over the years for various family remembers and all the devices were as described and priced fairly. I would recommend MobileFederation to anyone who needs a high end phone but doesn't want to pay the premium for a brand new device. Show details

Returning customer coming back for the great service & products. Website is easy to navigate & photos clearly show exactly what you receive. Will be purchasing again from Mobile Federation Show details

Looked online for a refurbished phone and found Mobile federations site,I looked at reviews & purchased an apple 13 max pro it arrived 3 days later as a ‘new phone’. Very pleased but wish I had got the screen saver & case with my original purchase. I would throughly recommend this company as I had an a good experience. Show details ·  1

Phone was not in excellent condition as described. Visible marked “gauging on three of the Four corners of the backing metal on the iPhone. I have also just had to replace the Mother board, battery and port. I do not know if any of these expensive repairs are under warranty, as it is not clear . I do not recommend this company. Show details

I ordered an excellent condition iPhone. Was given a banged up scratched to the metal phone instead. I requested that if I decide to receive a replacement, I would need to see photos of the item before it would be sent to me as an assurance that the phone would be in excellent condition as described. They refused. So I decided to get a full refund due to their difficult customer service. Show details

Bought my son first phone. "AS NEW" arrived with scratches on sides. Within three days of using phone the phone just cuts out and turns off every time it is on for more than a few seconds. Two year warranty ....right! Still waiting for a response. Kogan needs to ditch them from their product supplier list. Show details

I’m very pleased with my iPhone 15plus. Very vast delivery. I bought my phone in almost new condition. My iPhone was in excellent condition. Looked very new. Great price and great warranty. Thankyou mobile Federation. Show details ·  1

First time customer with Mobile Federation and could not be happier. Great selection of devices, options are available for desired quality (good, very good, excellent, near new) at different price points and there was an option for a new battery to be installed. Shipping was amazingly fast, the phone's condition was as ordered, packaged well.… Read more ·  1

Would recommend them to anyone not wanting to pay full price for a brand new phone and have options to give them the flexibility that they want in buying a replacement phone.

We have now purchased a few phones from Mobile Federation, and all but 1 have worked fine. the one that had a fault was returned, and MF replaced it without any discusion. Communication with MF has een excellent. Phones we bought were delived within 4 days. Show details ·  1

Ordered a used/ refurbished iPhone12 with new battery for my daughter, very happy with the phone and quick delivery. Well packaged and the phone was very good condition as described in the advert. Will have no problems placing another order with Mobile Federation in the future. Show details ·  1

The phone arrived exactly as described and in perfect order. I couldn't even tell that it was refurbished. Shipping was super quick with the phone arriving in 2 days. Show details

Samsung S23 ordered ,delivery so fast -4 days, unit in as new condition, battery great, like the 1 yr warranty. My Dad bought a S20 4 years ago from Mobile Federation -so I had no second thoughts in buying from MF. Show details

I purchased a refurbished Iphone 13 and paid extra for premium condition. On the site it states that premium items will look like new and no visible scratches from 12 inches. Th item arrived with scratches around the case and the camera and has clearly been dropped with a dent in the bottom. I have reached out to Mobile federation and Reebelo where it was purchased and no response has been made. Show details

I've bought two phones from Mobile Federation (S21 Ultra and S23+), both have been excellent phones. The S21U recently developed a problem, just as the warranty was about to expire. I backed it up, did a factory reset, and sent it to them to be checked. The phone was replaced, and because they didn't have one in stock of the same spec, they… Read more

upgraded my phone to an S22 Ultra at no cost. I can't speak highly enough of their customer service and product description. I'll be back! Many thanks, James.

I have bought 3 phones for our family through Mobile Fed and have had an excellent experience every time. Product arrives promptly and is exactly as described - good quality used phones. Would recommend! Show details

After 2 years I contacted them in regard to the phone apparently was an overseas phone that now will not work on Aus 4g. Only could have known this recently as I receive TXTs saying the now incompatibility. Mobile Federation fobbed me off telling it is out of warranty. Apart from it not being a warranty issue but rather a false description of the… Read more

item sold me, it was only just out of warranty! I would hestitate dealing with this company again, due to it’s poor customer service when there is a problem. Other similar poor reviews often reflect this also.

DON’T DO IT!! I don’t recommend this business.! (Unless they change their warranty to include batteries) I bought through Mobile federation because of the 24 month warranty. My Premium 9 month old iPhone 12 battery has degraded so it needs to be changed. Upon contacting [Name Removed] at support I was informed they don’t do battery changes,… Read more

also my so called 24 month warranty will be null-in-void if I get the battery replaced due to tampering. Yet it has to be tampered with to change the battery.

In order to keep my warranty I was informed by [Name Removed] to change my battery after my warranty expired.! That’s another 15 months. I would need to charge my phone 3-5 times a day to even use the basic function.

I will not be recommending or buying from them again and doing my research next time on this warranty business anyone advertises.

Premium phone arrives damaged – I ordered a premium pixel 7 pro and it arrived with a scratch across the selfie camera. Very U happy and the packaging wasn't very secure, just a sheet of thin bubble wrap in a thin cardboard box. The only reason I'm giving it 3 stars was because of the free 2 day shipping. Other than that, for a "premium" device, it is terrible. They offered for… Read more

me to send it back but it is a lot of effort to send it back since I've already signed into the phone and customised it

"Premium" Refurbished Pixel 8 Pro Not As good As Claimed/"New" Cable Less Functional/Working Well – Purchased Premium Version (The Top Quality) Model Pixel 8 Pro. Sent by AusPost Express and arrived in two business days to Melbourne. Phone was packed poorly in thin layer of bubblewrap within a cardboard box so it moved around easily. They supplied a Blacktech USBC to USBA type cable but this does not allow transfer of files from old phone like… Read more

the genuine accessories (aka USBC to USBC with USB adapter). The top of line quality model was supposed to have "no signs of any wear" based on vendors claimed condition. The screen was perfect (unscratched) but the bezel had scratches as does the trim around the camera lens at back and there was slight scratch on back. Haven't tested yet so my rating may change. Thinking about returning it under their 30 day free return. (Update. I have been using for two months+ and it is working fine.) ....Update on July.2025 .... Still working perfectly.