1,016 reviews
AI reviews summary
Mobile Guru Australia receives polarized feedback, with high satisfaction regarding product sales and significant criticism concerning their trade-in service. Buyers frequently praise the "as-new" quality of refurbished devices and the inclusion of complimentary accessories, while sellers report systematic price reductions and poor communication during the appraisal process.
Pros
Cons
Verdict
Mobile Guru is a highly rated choice for consumers looking to purchase refurbished electronics, offering competitive pricing, fast shipping, and quality hardware. However, those looking to sell or trade in devices should exercise caution, as there are significant recurring complaints regarding aggressive price downgrading and mandatory return fees.
After a mishap with shipping that was ultimately the fault of Australia Post, Mobile Guru stepped up and went above and beyond to make things right. They promptly arranged for another phone to be sent to ensure my daughter received it in time to start her new job. Throughout the process, they maintained excellent communication, keeping us… Read more
informed every step of the way and fast-tracking everything to help resolve the issue as quickly as possible. They even kindly included a phone case and screen protector.
I am genuinely impressed with the level of customer service and care they provided in rectifying the situation. Thank you to the team at Mobile Guru for your professionalism and support. ⭐️⭐️⭐️⭐️⭐️
I sent in several devices to sell about a month ago, but the company has been unwilling to communicate, let alone pay me for them. Its very disappointing that what appears as a genuince business seems to nothing more than a [Content Removed] to get used devices for free. As they have to be reset before they are sent, there is nothign much I can… Read more
do to trace them, although I intend to report the matter to the Office of Fair Trading and in fact the Police.
Reviews with attachments
I am amazed with the quality of mobile and durability of battery it has. Everything in perfect condition. Show details
Really prompt delivery and regular updates on progress . Very well packaged - have already recommended to others Show details
I always buy refurbished tech whenever possible, and can say this is the most substantial and professional packaging I've ever received. Item its self is in fantastic condition, looks like new. Very happy with my purchase. Show details
excellent product, fast delivery. very happy customer. Very easy smooth transaction. Phone is in great condition Show details
So happy with my phone purchase from mobile guru- the phone is in perfect condition and beautifully packaged and I saved a ton of money. Will never buy a brand new phone again!! Highly recommend Show details
Beautiful phone. Easy set up, it found my old Samsung and automated the process. Very happy so far. Show details
Fair price. Arrived via express post. Very happy with purchase. Show details
Swift service. High quality refurbished phone in a very secure packaging. Highly recommend. Show details
Easy store navigation, selected my 'dog n bone'...took a few days to arrive..all shiny..I ordered a 256Mg...I GOT a 128 Mg... Show details
I ordered and paid for an iphone 16 pro max 1T and received a 512GB for the big $ of 1T. However, on Mobileguru realising their error, after my contact, they ubered the incorrect phone back and delivered my correct phone within a couple of hours. New phone is great with 98% battery health! I then went on holidays comforted that i had satellite… Read more · 1
road side assistance which was the reason for my purchase. So even though not perfect i can highly recommend Mobileguru
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Everything works on it – The phone fells like a new phone and is a new phone Show details
Order 62161 returned my iPhone 17 ( no cable as I provided when I sent you you . Also left my phone with a passcode ( you didn’t tell me the code I left the phone fully reset at least tell me the code or rest as I left it for you this is called respect none given back to me as below now I had to purchase another cable now waiting for the code for… Read more
my phone which you set not told me -0 stars poor customer service I want refund for the cord you forget and days of inconvenience having no phone back from this code you set thanks
My dad will call tomorrow to get the code !! Nonsense guys do better
At least return with my cable ( I had to buy another one $50 plus paid you $10 postage ) while… Read more (+5 replies)
My partner purchased a Pixel 9 Pro Fold via Rebeelo as a birthday gift, sold and shipped by The Mobile Guru. The device was listed as Premium Quality with an elevated battery condition and priced at $1,100. The phone arrived without the original box, which is acceptable, although we had expected it given that this was the highest condition tier… Read more
available.
However, the front display advertised as scratch-free arrived with heavy scratches and even a small crack. Rebeelo offered a $50 refund for this issue, which is completely inadequate given the condition mismatch.
While using the phone, we also discovered that the battery does not charge properly. After testing multiple chargers and cables, the issue persisted. We then ran Google’s built-in diagnostic tool, which confirmed that wired charging has failed, clearly indicating a hardware fault.
Based on this experience, I strongly advise against buying from The Mobile Guru, either directly or through Rebeelo. The condition descriptions are misleading, and faulty devices are being sold. Other reviews also mention receiving stolen or defective phones, and many of the positive reviews appear to be influenced by compensation being offered in exchange.
Be cautious with this company. I purchased an Apple laptop through Reebelo, and it was invoiced and delivered by Mobile Guru. When I turned it on, the device was locked and displayed a message indicating it was stolen. I tried contacting Mobile Guru multiple times but received no response. I eventually had to go through Reebelo to arrange a… Read more
return. If Mobile Guru is a legitimate business, they should thoroughly check their refurbished products and at the very least respond to customer enquiries. Very disappointing experience — I will not be dealing with this business again.
Latest follow-ups
Great all round service from Mobileguru – The iPhone XR arrived within 4 Days. Very happy with condition just like new. Set up was easy and great colour. No problem at all so far. Show details
Follow-up · Battery still going good Takes great photos Have had no problems at all
I’m really happy with my purchase from Mobile Guru Australia. The phone arrived in excellent condition — honestly, it looks and feels just like brand new. The packaging was neat and secure, and delivery was smooth with no issues. Everything works… Read more
perfectly, and I’m very satisfied with the quality for the price.
Highly recommend to anyone looking for a reliable refurbished phone!
Follow-up · Hello.. the battery life is really bad and it gets heated very easily. My SE, even if I fully charge, sometimes it goes below 20% in minutes...
After searching through several phone websites & reading their reviews I considered Mobile guru to be my choice to purchase from. Easy to navigate site with a wide range of choices. My phone arrived in good time and in the condition as stated. Very happy with purchase. Will recommend & use Mobile Guru again. Show details
Follow-up · All good with battery. Charges quickly & holds charge well. Have taken some lovely photos. Sound is acceptable.
Positive reviews
As a first-time seller with Mobile Guru, I was very pleased with the overall experience from start to finish. I compared several online buyers, and Mobile Guru offered the highest price for my device. The process was smooth— the satchel arrived from Melbourne to rural Queensland in just three days, and my device was sent back to them within… Read more
another three days. Once received, the order was processed, re-evaluated, and approved within four days, which I was happy with. The only slight downside was that the payment took a little longer than expected. Overall, I’m very satisfied with Mobile Guru and would definitely sell with them again.
On Tuesday 3rd February 2026 I sold my iPhone 13 Pro Max (2021) - 256 GB, Mint for $535. On Thursday 5th February 2026 they accessed it and the device met the conditions so they offered me the price I originally quoted. On the same day they transferred the $535 into my Bank account. Show details
Follow-up · The communication was very easy. The process was easy. It took 2 days to access the phone and for me to get paid.
Find out how Mobile Guru compares to other Electronics & Computing Shops
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Great customer service over the phone. The big issue I have is the hold up in delivery. The phone I ordered was held duecto waiting on a battery. Aust Post stated the parcel was in transit. Im confused! I was never notified of the hold up & I was in the belief it was an Aust Post issue. Communication is key, this order was held up for 10 days… Read more
before delivery arrived. Mobile Guru had it for 7 of these days. I was on the belief it was sent express post. Nothing express about this order
Negative reviews
Stay away from this company. I was quoted $530 for my iPhone 14 Pro Max and then after I’d sent it to them I received an email saying I was only going to get $460 because there were “scratches” on the phone. The phone was still in its expensive life proof case and I think I’d only ever taken it out of that case once or twice in 3yrs and it was… Read more
only to change over a sim. It also had a glass screen cover that had been on it its entire life. They get you because you go to all the way to post it and they count on people not being bothered to go through the effort of having it returned and the fact that sometimes you need cash urgently and they take advantage of that. Definitely do not recommend!!!
I have been waiting nearly 3 weeks for a response from these guys. I purchased a phone, plus cover and case. The phone seems fine, although I'm reluctant to use it yet because they sent 2 screen covers instead of a case and the screen covers are for the wrong model. I emailed them straight away with pictures and have followed up again, still no response. Show details
Hi Emmett, Thank you for your feedback. We… Read more
I was trading in a Samsung S22 which was in very good condition. I rated it as "GOOD" to make the transaction quick and easy. Lo and behold, they rated it way down and instead of the $250, I was offered $10. Apparently a pristine screen had… Read more
developed chips and an excellent chassis had dents. Rubbish. When asked to review the company, I was offered $10 to do so. Nice bribe! They are thieves sadly.
"Could we please take a minute of your time to go to this link and share your experience with us? Google Review Link:- https://g.page/MobileGuruAustraliaMelb/review?rc To express our thanks, we would like to offer $10 cashback when you leave your feedback. Positive reviews from awesome customers like you help others to feel confident about choosing Mobile Guru Australia, too."
Follow-up · Follow up? I refused the $10 and wrote that review. I took the $10 that they eventually offered me to just finish the matter. All done online with some postage involved.
Recent reviews
Excellent service. We agreed a price for Mobile Guru to buy my item. They mailed a prepaid label which I attached to the parcel and dropped off at Australia Post. I received a notification with tracking number. A few days later I received a message from Australia Post saying it had been delivered followed by a message from Mobile Guru to let me… Read more · 1
know they had received the parcel and were checking it out.
A few minutes later I received an email confirming condition and agreed price. The money was in my back within the hour. I will be using them again.
I purchased a Microsoft Surface Pro 11 on 28/11/2025 from Kogan Marketplace seller Mobile Guru Australia. Payment was accepted and the order was confirmed. After confirmation, the seller unilaterally cancelled the order without contacting me and issued a refund I did not request, agree to, or consent to. No explanation, alternatives, or remedies… Read more
were offered.
The product was advertised and sold at a Black Friday price that does not appear to be available elsewhere. Once the order was cancelled, no attempt was made to honour the advertised price or offer an equivalent product, leaving me unable to purchase the same item at that price from another retailer.
Under Australian Consumer Law, a seller cannot simply cancel a confirmed order and consider the matter closed by issuing a refund alone. Where goods are advertised, paid for, and confirmed at a specific price, the buyer is entitled to an appropriate remedy — including supply of the item or an equivalent product.
Despite clearly and repeatedly requesting that Mobile Guru Australia and Kogan honour the original sale by supplying the Surface Pro 11 or an equivalent current model at the agreed Black Friday price, I have received no meaningful response.
Formal complaints are currently active with: • ACCC (ref 0099374) • NSW Fair Trading (ref 11480579)
Based on this experience, I would not recommend purchasing high-value items from this seller or via Kogan Marketplace.
Really happy with this service, got my new phone fast and the assessment done on my old one quickly and smoothly, was really simple to do, just waiting for the funds to clear, was nice I got what I was quoted for my old phone. Show details
Super happy with my purchase. I recently decided I would not spend $2,000 anymore for a st>pid phone. But it was high time for me to upgrade. I found the perfect one, a slight upgrade from my old SE. Came very quickly, perfect condition, battery 100% health and it’s working great! I found my new store for all my future phones! I am also selling back my iPhone SE to Mobile Guru, and that’s easy as ABC… Show details
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Hi Jenni, Thank you for your feedback. We… Read more (+1 reply)