Mobile Guru

After searching through several phone websites & reading their reviews I considered Mobile guru to be my choice to purchase from. Easy to navigate site with a wide range of choices. My phone arrived in good time and in the condition as stated. Very happy with purchase. Will recommend & use Mobile Guru again. Show details

On Tuesday 3rd February 2026 I sold my iPhone 13 Pro Max (2021) - 256 GB, Mint for $535. On Thursday 5th February 2026 they accessed it and the device met the conditions so they offered me the price I originally quoted. On the same day they transferred the $535 into my Bank account. Show details

I was trading in a Samsung S22 which was in very good condition. I rated it as "GOOD" to make the transaction quick and easy. Lo and behold, they rated it way down and instead of the $250, I was offered $10. Apparently a pristine screen had… Read more

developed chips and an excellent chassis had dents. Rubbish. When asked to review the company, I was offered $10 to do so. Nice bribe! They are thieves sadly.

"Could we please take a minute of your time to go to this link and share your experience with us? Google Review Link:- https://g.page/MobileGuruAustraliaMelb/review?rc To express our thanks, we would like to offer $10 cashback when you leave your feedback. Positive reviews from awesome customers like you help others to feel confident about choosing Mobile Guru Australia, too."

As a first-time seller with Mobile Guru, I was very pleased with the overall experience from start to finish. I compared several online buyers, and Mobile Guru offered the highest price for my device. The process was smooth— the satchel arrived from Melbourne to rural Queensland in just three days, and my device was sent back to them within… Read more

another three days. Once received, the order was processed, re-evaluated, and approved within four days, which I was happy with. The only slight downside was that the payment took a little longer than expected. Overall, I’m very satisfied with Mobile Guru and would definitely sell with them again.

Great customer service over the phone. The big issue I have is the hold up in delivery. The phone I ordered was held duecto waiting on a battery. Aust Post stated the parcel was in transit. Im confused! I was never notified of the hold up & I was in the belief it was an Aust Post issue. Communication is key, this order was held up for 10 days… Read more

before delivery arrived. Mobile Guru had it for 7 of these days. I was on the belief it was sent express post. Nothing express about this order

Really happy with this service, got my new phone fast and the assessment done on my old one quickly and smoothly, was really simple to do, just waiting for the funds to clear, was nice I got what I was quoted for my old phone. Show details

Stay away from this company. I was quoted $530 for my iPhone 14 Pro Max and then after I’d sent it to them I received an email saying I was only going to get $460 because there were “scratches” on the phone. The phone was still in its expensive life proof case and I think I’d only ever taken it out of that case once or twice in 3yrs and it was… Read more

only to change over a sim. It also had a glass screen cover that had been on it its entire life. They get you because you go to all the way to post it and they count on people not being bothered to go through the effort of having it returned and the fact that sometimes you need cash urgently and they take advantage of that. Definitely do not recommend!!!

I have been waiting nearly 3 weeks for a response from these guys. I purchased a phone, plus cover and case. The phone seems fine, although I'm reluctant to use it yet because they sent 2 screen covers instead of a case and the screen covers are for the wrong model. I emailed them straight away with pictures and have followed up again, still no response. Show details

I purchased a Microsoft Surface Pro 11 on 28/11/2025 from Kogan Marketplace seller Mobile Guru Australia. Payment was accepted and the order was confirmed. After confirmation, the seller unilaterally cancelled the order without contacting me and issued a refund I did not request, agree to, or consent to. No explanation, alternatives, or remedies… Read more

were offered.

The product was advertised and sold at a Black Friday price that does not appear to be available elsewhere. Once the order was cancelled, no attempt was made to honour the advertised price or offer an equivalent product, leaving me unable to purchase the same item at that price from another retailer.

Under Australian Consumer Law, a seller cannot simply cancel a confirmed order and consider the matter closed by issuing a refund alone. Where goods are advertised, paid for, and confirmed at a specific price, the buyer is entitled to an appropriate remedy — including supply of the item or an equivalent product.

Despite clearly and repeatedly requesting that Mobile Guru Australia and Kogan honour the original sale by supplying the Surface Pro 11 or an equivalent current model at the agreed Black Friday price, I have received no meaningful response.

Formal complaints are currently active with: • ACCC (ref 0099374) • NSW Fair Trading (ref 11480579)

Based on this experience, I would not recommend purchasing high-value items from this seller or via Kogan Marketplace.

Super happy with my purchase. I recently decided I would not spend $2,000 anymore for a st>pid phone. But it was high time for me to upgrade. I found the perfect one, a slight upgrade from my old SE. Came very quickly, perfect condition, battery 100% health and it’s working great! I found my new store for all my future phones! I am also selling back my iPhone SE to Mobile Guru, and that’s easy as ABC… Show details

This is the 3rd phone I have purchased from Mobile Guru & they are great. Phones arrive quickly and are true to their online description. Have never had a problem with any of my purchases. Love the 24 month warranty. Have recommended Mobile Guru to friends & family Show details

Excellent online experience purchasing a refurbished phone from Mobile Guru. The site has a good selection, competitive pricing and promotions and is easy to navigate and checkout. Great communication and super FAST shipping. I also appreciate the 2 year guarantee. They did not lie when they described this phone as "awesome as new" - it's perfect… Read more

and it was packaged so well, like having a new phone experience at half the cost. I definitely recommend and will shop again. Thanks!

Thungs!! Sent in my iPhone 15pro in fantastic condition. Website states good condition is: “ Excellent working condition Minor signs of use—has superficial scratches but no defects, chips, or dents Original battery with above 80% capacity Free of defects, including white spots, screen burn-in, and water damage No financial obligations, leases, or… Read more

contracts associated”

Phone was evaluated @ $790 with comments “Ding and discoloration on the volume up and down buttons” with “ We kindly ask you to visit our office to collect your device or we can return the devices to you at your expense for a fee of $10.” As my only option if I don’t agree

Titanium button, phone always in a case? For all I know it’s dirty, but I’m effectively being held ransom with a 10 dollar fee to return, which is not documented anywhere on the website, or conveniently 20 dollars off what apparently good. Even based on the definition of good, I should get $810.

The business model is clearly built around you sending your device off and having no choice but to accept a reduced offer or paying fees not clearly defined on the website.