Mobile Monster

Recently sold my iPhone through Mobile Monster and had a great experience. The process was simple, communication was clear, and payment was received as promised. Highly recommended!” Show reply

Easy processing. Fast Response and Great customer service. Would definitely recommend everyone who wants to upgrade or sell the phone or any other listed products. Show details ·  1

Incredibly efficient & friendly service! I had a Samsung phone that had been lying around and figured I should get rid of it. Instead of turning to personal sale, I used the service for the first time & enjoyed my experience. Easy to submit the details online, dropped off the phone & had it assessed so quickly! Would use this service again & I recommend this to others :) Show details ·  1

I have been here several times. Junior is always nice and patient, helping me with my trade-ins. He’s professional, friendly, and really knows his stuff. Always gives honest advice and makes the whole process super smooth. Highly recommend coming here and asking for Junior if you want great service! Show details ·  1

I was looking for a way to sell my old Samsung Galaxy phone, but I didn't really want to go through the hassle of selling it on Facebook Marketplace or Gumtree, etc. So, after a quick Google search, I came across this website (Mobile Monster), and after a bit of a look to make sure they were legit, I did a quick search to see what my model was… Read more ·  1

currently worth. After I got the estimate, I was quite impressed with the offer, and I decided to go ahead with the sale.

Because I live in SA and this business is located in Melbourne, it meant that I'd need to send my phone to them. Apparently, I could have gotten a prepaid envelope sent out, but I just decided to pay the postage myself (with insurance) and send it directly to them without having any delays. After it was delivered, within only a few days of processing, I got paid for the full agreed amount that was on the original offer.

I really couldn't be happier; the whole process was simple and, most of all, hassle-free. I'd definitely recommend them to anyone wanting to sell their old phone.

✨ “MOBILE MONSTER: THE GOD-TIER LEGENDS OF THE TRADE-IN UNIVERSE!” ✨ Ladies, gentlemen, and fellow seekers of phone-trading glory — let me tell you a tale. Not just any tale, but a saga so thunderous, so electrifying, that it could make Mount Olympus tremble and make rock gods shed a single, perfectly lined tear of joy. I approached Mobile… Read more ·  1

Monster with a humble phone and modest hopes… and they obliterated my expectations with the force of a thousand pyrotechnic guitar solos. Their service wasn’t just fast — it moved at warp speed, as if delivered by a flaming Pegasus with a jet engine strapped to its wings.

From the moment I submitted my trade-in, I felt like I was being ushered backstage at a sold-out rock show, where customer service isn’t just service — it’s a VIP experience with golden lights, roaring crowds, and someone handing me a leather jacket embroidered with the words “Legendary Customer.”

Their communication? Crisper than the first chord of an opening anthem. Their offer? So fair, it could bring harmony to the universe. Their payment? Faster than a drum solo at the speed of light.

Mobile Monster didn’t just buy my phone. They elevated it to Valhalla. They made me feel like the hero of my own tour, a rock star striding off stage to the sound of chanting fans and confetti raining from the heavens.

5 out of 5 stars? Too small. 10 out of 5? Closer. ⚡ INFINITE GLORY, SUPREME CUSTOMER EXPERIENCE, LEGENDARY STATUS UNLOCKED.

If you’re even thinking about trading in your phone anywhere else, stop. Stand tall. Crank the amp to 11. And choose MOBILE MONSTER, the undisputed headliners of the trade-in world.

#RockOn #MobileMonster #TradeInTitans #PhoneValhalla #CustomerServiceLegends

Misleading website, poor customer service, and a worthless price match guarantee. This has been one of the most frustrating customer experiences I’ve ever had. I submitted my phone based on the fair condition criteria listed on the company’s website, which clearly states that scratches and dents are acceptable under the “fair” category — only… Read more

cracked screens are considered “damaged.” My phone had some scratches, but no cracks. I was therefore expecting the advertised $550.

Instead, I was offered $275 — the price associated with partially damaged devices. After raising my concerns, the customer service team acknowledged there were no cracks but still failed to honour their own definition of "fair" condition. Eventually, they offered $300, which still falls significantly short of the originally stated amount.

To make matters worse, I presented a written offer from Mobile Monster for $460 and expected this company to match it as per their so-called price match guarantee. Rather than honouring that, they dismissed the clear evidence and gave their own speculative assessment of what Mobile Monster “would” offer — ignoring the actual email I provided.

Finally, after I declined their revised offer, they agreed to return my phone and said I would receive tracking details immediately. That was two days ago, and I’ve received no update or tracking information.

I rarely leave negative reviews, but this experience was unacceptable from start to finish. I would strongly caution others to avoid this company — their policies are misleading, and their customer service lacks integrity.

I recently traded in my iPad and Apple Pencil with Mobile Monster, and the entire process was smooth and hassle-free. The online quote was fair and transparent, and the instructions for sending my devices were clear and easy to follow. After my items were received, the assessment was completed promptly, and the payment was processed quickly. I was… Read more ·  1

impressed by how professional and efficient the whole experience was. Communication throughout the process was excellent, and there were no unexpected issues or hidden surprises. If you're looking for a reliable and trustworthy company to trade in your Apple devices, I highly recommend Mobile Monster. I would definitely use their service again in the future.

I had a great experience with Mobile Monster. They offered a very good price for my phone, much better than I expected. The process was straightforward, communication was clear, and payment was prompt. Highly recommend Mobile Monster to anyone looking to sell their phone quickly and for a fair price. Show details ·  1

I was trading in my phone. The website was easy to use. It gave ma thr price I would receive for my phone & options on how to get the phone to the store. I chose to drop the phone in person. The service at the store was great. Friendly, helpful & quick. Would recommend. Show details ·  1

Website is easy to use and the quoting system is also straightforward. I provided all details of my phone, including IMEI number which then allows them to fully identify the phone and it's value. Waited for the satchel to arrive, posted the phone in original box to them, only to be told the offer has been revised to $0 as the phone was older… Read more

than anticipated, but they offered to dispose of it for me. Very annoying! Then had to wait for it to eventually arrive back to my PO Box, after which I sold it on MarketPlace for double their original offer!

Used to be a good service. Not now. They say 3-5 business days to get paid. I’ve been waiting 5 business days now with no update on when I’ll get paid. The company uncontactable. Joke

absolute scam!!! AVOID at all costs! Advertise all over their website a certain price for your phone, with a clear $$ alternative given for less quality phones. Once they have your phone they offer you a HEAVILY reduced price for your phone 30% less than even the alternative!!!! Show details

Great experience - super professional and efficient. Literally within 15 minutes had everything finalised and no competition . Junior is an absolute pro - highly recommend. Show reply

Excellent service provided by Mobile Monster. Highly recommended to every one. The best price you can get for your old devices. Excellent customer service provided by staff member Junior. Show details ·  1

Great service from Mobile Monster! Fast, professional, and easy to deal with. Competitive pricing and excellent customer support. Highly recommend Mobile Monster for mobile phone trade-ins, used phones, and smartphone services in Melbourne. Show details ·  1

I had a really great experience with Monster Mobile. Junio was super helpful and made the whole process of selling my phone smooth and stress-free. He kept me updated, offered a fair price, and the payment came through quickly. Friendly service and definitely a company I’d use again. Highly recommend! Show details ·  1

I’ve discovered Mobile Monster thru a Facebook Ad. They are legit and offer a good amount for my device. Junior the front desk guy offered a really good service. 10/10. Show details ·  1

I’ve traded with Mobile Monster multiple times and have always found the process professional, transparent, and easy to deal with. The quoting process is straightforward, communication is prompt, and the team is generally very responsive whenever I have questions or concerns. Payments have always been processed efficiently, and the overall… Read more ·  1

experience has been smooth from start to finish. What I appreciate most is that the staff are friendly, professional, and willing to explain any assessment results clearly. The trade in process saves a lot of time compared to selling devices privately. Overall, a great service with excellent customer support. I would happily use Mobile Monster again and would recommend them to anyone looking for a convenient and trustworthy device trade-in service

I recently sold my iPad here and had a great experience. The process was quick, straightforward, and hassle-free. The staff were friendly, professional, and offered a fair price. Everything was handled smoothly, and I was very satisfied with the service. Highly recommended! Show details ·  1

Great Experience while selling my device. Fast and speedy response. Great value as well for old devices. Will definitely comeback in the future. Junio is a legend. Thanks Show details ·  1