Mobile Monster

Good price for the old mobile compared to other providers. Very easy to find and simple process. Junior was quite helpful and honest with his feedback. Overall an amazing experience Show details ·  1

Sold my iPhone 16 here today and had a fantastic experience! The staff were super friendly, supportive, and made the whole process quick and smooth. Highly recommend their service if you're looking to trade in or sell your device in Melbourne! Show details ·  1

I was here a year ago and back again today, same great service and very fair guys to deal with. Special mention to Junior who took the time to explain to me the process. Highly recommend, and its great cause you can physically drop off your stuff or pick up in the city. Show details ·  1

I have been here several times. Junior is always nice and patient, helping me with my trade-ins. He’s professional, friendly, and really knows his stuff. Always gives honest advice and makes the whole process super smooth. Highly recommend coming here and asking for Junior if you want great service! Show details ·  1

I was looking for a way to sell my old Samsung Galaxy phone, but I didn't really want to go through the hassle of selling it on Facebook Marketplace or Gumtree, etc. So, after a quick Google search, I came across this website (Mobile Monster), and after a bit of a look to make sure they were legit, I did a quick search to see what my model was… Read more ·  1

currently worth. After I got the estimate, I was quite impressed with the offer, and I decided to go ahead with the sale.

Because I live in SA and this business is located in Melbourne, it meant that I'd need to send my phone to them. Apparently, I could have gotten a prepaid envelope sent out, but I just decided to pay the postage myself (with insurance) and send it directly to them without having any delays. After it was delivered, within only a few days of processing, I got paid for the full agreed amount that was on the original offer.

I really couldn't be happier; the whole process was simple and, most of all, hassle-free. I'd definitely recommend them to anyone wanting to sell their old phone.

✨ “MOBILE MONSTER: THE GOD-TIER LEGENDS OF THE TRADE-IN UNIVERSE!” ✨ Ladies, gentlemen, and fellow seekers of phone-trading glory — let me tell you a tale. Not just any tale, but a saga so thunderous, so electrifying, that it could make Mount Olympus tremble and make rock gods shed a single, perfectly lined tear of joy. I approached Mobile… Read more ·  1

Monster with a humble phone and modest hopes… and they obliterated my expectations with the force of a thousand pyrotechnic guitar solos. Their service wasn’t just fast — it moved at warp speed, as if delivered by a flaming Pegasus with a jet engine strapped to its wings.

From the moment I submitted my trade-in, I felt like I was being ushered backstage at a sold-out rock show, where customer service isn’t just service — it’s a VIP experience with golden lights, roaring crowds, and someone handing me a leather jacket embroidered with the words “Legendary Customer.”

Their communication? Crisper than the first chord of an opening anthem. Their offer? So fair, it could bring harmony to the universe. Their payment? Faster than a drum solo at the speed of light.

Mobile Monster didn’t just buy my phone. They elevated it to Valhalla. They made me feel like the hero of my own tour, a rock star striding off stage to the sound of chanting fans and confetti raining from the heavens.

5 out of 5 stars? Too small. 10 out of 5? Closer. ⚡ INFINITE GLORY, SUPREME CUSTOMER EXPERIENCE, LEGENDARY STATUS UNLOCKED.

If you’re even thinking about trading in your phone anywhere else, stop. Stand tall. Crank the amp to 11. And choose MOBILE MONSTER, the undisputed headliners of the trade-in world.

#RockOn #MobileMonster #TradeInTitans #PhoneValhalla #CustomerServiceLegends

Misleading website, poor customer service, and a worthless price match guarantee. This has been one of the most frustrating customer experiences I’ve ever had. I submitted my phone based on the fair condition criteria listed on the company’s website, which clearly states that scratches and dents are acceptable under the “fair” category — only… Read more

cracked screens are considered “damaged.” My phone had some scratches, but no cracks. I was therefore expecting the advertised $550.

Instead, I was offered $275 — the price associated with partially damaged devices. After raising my concerns, the customer service team acknowledged there were no cracks but still failed to honour their own definition of "fair" condition. Eventually, they offered $300, which still falls significantly short of the originally stated amount.

To make matters worse, I presented a written offer from Mobile Monster for $460 and expected this company to match it as per their so-called price match guarantee. Rather than honouring that, they dismissed the clear evidence and gave their own speculative assessment of what Mobile Monster “would” offer — ignoring the actual email I provided.

Finally, after I declined their revised offer, they agreed to return my phone and said I would receive tracking details immediately. That was two days ago, and I’ve received no update or tracking information.

I rarely leave negative reviews, but this experience was unacceptable from start to finish. I would strongly caution others to avoid this company — their policies are misleading, and their customer service lacks integrity.

I was just searching where to sell my phone and i come across mobile monster. Honestly, it’s properly the best place you can sell your phone here with high price and excellent customer service. Front desk is very helpful and makes the process much quicker than what i was expecting. For those who looking to sell your phone, this is a very good place to do so. Highly recommended. Show details ·  1

Super happy with Mobile Monster! The team was friendly, quick to respond, and handled everything much faster than I expected! The whole process was simple and easy from start to finish! Show reply

Great experience with mobile monster. I traded in my iPhone 16 Pro and had a chat with the guy about all the other products as well like laptops. I will come back here for my next laptop purchase. Show details ·  1

I sold my phone with Mobile Monster online, and I had a very disappointing experience. I was initially offered $120 after accurately describing the condition of my phone. It then took almost two weeks just to receive the postage satchel. After they received my phone, I waited another four days before being told there was “screen damage,” despite… Read more

the only issue being what I considered to be an extremely small 2 mm long hairline scratch. My offer was then reduced to just $60.

By this point, the entire process had taken one day short of a full month. I accepted the lower offer because I didn’t want to wait even longer to have my phone returned. While I understand refurbished phone companies need to inspect devices, I don’t believe such a tiny scratch justified a 50% reduction in the quoted value, and the overall turnaround time was far too long.

Based on my experience, I wouldn’t use this service again.

Website is easy to use and the quoting system is also straightforward. I provided all details of my phone, including IMEI number which then allows them to fully identify the phone and it's value. Waited for the satchel to arrive, posted the phone in original box to them, only to be told the offer has been revised to $0 as the phone was older… Read more

than anticipated, but they offered to dispose of it for me. Very annoying! Then had to wait for it to eventually arrive back to my PO Box, after which I sold it on MarketPlace for double their original offer!

Used to be a good service. Not now. They say 3-5 business days to get paid. I’ve been waiting 5 business days now with no update on when I’ll get paid. The company uncontactable. Joke

I have an amazing experience dealing with Mobile Monster. Heard about them through a friend and give it a go to sell my s25. Amazing service and good prices. Ask for Junior at the front desk! Show details ·  1

I used Mobile Monster to sell my Galaxy phone, and the whole experience was excellent. The process, both online and at their office, was quick, easy, and very friendly. Everything was straightforward, and the payment was fast. I highly recommend Mobile Monster to anyone looking to sell their phone. Show details ·  1