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This company is misleading
This company is misleading ((IT ISN'T AUSTRALIAN BASED) everything is through emails they take ages to contact you back it is based overseas even though they have an Australian email address. I order something and paid and submitted straight away. I then realised it was the wrong order. Tried to contact them with a email to be let known it was to late as goods have been sent. Two weeks later goods received the goods from overseas in bad packing. TO be told $20 to send back
Neoprene phone case that doesn't fit
Navigating the store was good, product range was good and the product was good quality. Although the website said it would fit my phone and it didn't so I guess I will have to find another use for it.
The reviewer stated that an incentive was offered for this review
Not as designed and do not answer emails for weeks.
I emailed them a week ago requesting information on the glass screen projector with no reply yet. It is nearly 3mm short of even reaching the curve horizontally and 2.3 short of the curve vertically. (Sony Xperia 5ii Olixar)
I take it they don't give refunds?
Due to the wrong dimensions of this 'Screen Projector' (ha) I have a constant edge through my viewing angles which makes a pink and green refracted light prism along the right side. It also makes it hard to see the left side of the keyboard and hit shift, number menu, q, and a characters ...
Avoid at all costs
Terrible company that misleads customers their products are in Australia. Can't even provide tracking information and quote a ridiculous 25 business days for delivery.
downright dishonest delivery times, I'm still waiting.
The stated 7 to 15 day delivery should be changed to "whenever it arrives, could be several weeks or months". And with no way to get in touch with them., best to avoid this seller.
They run an australian website but ship items from Europe which take months to arrive and this is not made clear at the time of purchase. There is no phone number that you can call to get in touch with. Absolute scam, steer well clear of them.
Fast delivery, good quality
I'm not sure why there are so many negative reviews and saying it's a scam site. I ordered the Google Pixel 4XL Ghostec case with card holder on the 1st April and it arrived within 6 days, pretty great for all the public holidays over Easter, faster than local post! Case quality is great, super happy, would definitely recommend and am ordering another case for my kid today. Only negative, not an Australian site so slugged cross border fee of $2.00.
NOT an Australian company, despite the .com.au website!!
Searching online for a case for my new phone I found MobileZap which purports to be "Australia's leading online mobile accessories retailer". Ordered my case then read in their order despatched email that all their products ship from their warehouse in the UK - WTH?? Reading through all the details on their website, this is stated in only two places that I could find and only in the very fine print. How can they have a .com.au website and get away with calling themselves Australian when they're not? Very unimpressed!
When my order arrived it was supplied incorrectly, so I submitted a return request on their 'contact us' page. They took a few days to respond but apologised for the mistake and dealt with the refund quickly.
Item never arrived. No customer service. Do not use! I am super annoyed because I really need the product I ordered and if I had have read the reviews before I ordered I never would have gone through this "company"
Not quite what I expected
I bought an Oppo Find X2 Neo leather style wallet stand on 26 February 2021, and it has only just been delivered (end of March 2021). Sadly, it did not live up to my expectations and I thought it was expensive for the quality.
Delays and no contact
Calling an Australian leading online store when they charge you extra for faster delivery yet it takes weeks to get the product. There is no way that you can contact them. No phone provided and when you try to email them you get automated replies. I wish I had read the reviews before ordering it.
Got a refund but the reviews were never published
Ordered 2 cases, a Clear Gel and a protective case.
Support gave me a full refund for the protective case arriving smashed in the mail (DOA) which was annoying since it was a “tough case” so clearly mail delivery is tougher.. if it broke that easy then dodged a bullet for my iphone.
The clear gel case is great, but hinders the function of your keyboard, face ID and camera.
First the faceid/camera: the cut holes in the front are incorrectly aligned to the phone and breaking face id for me, camera has the “plastic glow” over it. So a poorly cut...
****AVOID***** UK based company, products take at least 5 weeks at least to arrive although they say 7-15
Go for it If you enjoy waiting 5 weeks for a phone case. Read their fine print UP TO 25 BUSINESS DAYS, 5 bloody weeks before they even look at refunding your order because the thing went missing or wasn't sent cause they're out of stock but still sell It anyway. AVOID!
A long wait
4 weeks and still waiting. No contact or excuses for this long wait. Could have got a similar product locally for the same price.
Product taking weeks to arrive
Wish I read these reviews before buying. This is not Aussie site, it took 30 days to arrive Literally hundreds of better places to buy. I have severe buyers regret. Beware
Questions & Answers
Product has just arrived with arm bent towards cupule. Arm is fixed rigid and cannot be adjusted. Limited instructions with unit do not cover a rigid arm. How do I fix this? Are there more instructions? or troubleshooting info?
Where is mobilezap shipping from?
I believe the UK for alot of items.(i ordered a phone cover) They do have a store in NSW, and when you call them Australian staff will help you.
But, dont be tricked into thinking you will have your item with in 3 days shipping, when shipped from there UK warehouse expect at least 15 days. Avoid them if you need it quickly.
UK they are a liar company not based in Australia as stated
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