Not Australian stock avoid this site
Sadly this is not an Australian supplier although it has a com.au website . All stock is out of UK warehouse. I only realised this after I placed order. Forwarded cancel order twice abdcthen tgey emailed saying it was dispatched but after I sent 2 cancel order emails and Returning items charge $13 more than postage they charge to send
Products come from the UK: L-O-N-G postage wait
Genuine products. However, the webpage is misleading, as the products are from the UK. My phone case took nearly a month to arrive. The Mobilezap Aus webpage is misleading. This is just a front for a UK shop.
My order never arrived
I ordered a glass screen protector for my S20. After 10 days they informed me that it is out of stock, which is annoying. Then once it was shipped, I waited 26 Business days and the order never arrived. I then spoke to support who refused to send me a tracked parcel at their cost. Its only $12 to ensure you have a happy customer. Please avoid this company, this service is pathetic.
- Verified customer
Delivery took forever
It's been almost 2 months and still no sign of delivery. Customer service not responding to any of my emails. To everyone out there just use Amazon or shop locally.
Edit: finally got the item. It took almost 2 months
Purchases are shipped from the UK
Mobile Zap has an ABN, they are registered for GST, their website is a .com.au and they show their address as Sydney. You are lead to believe that this is an Australian company but it isn't they are foreign UK owned.
I purchased from them under the impression that the item purchased was being supplied from within Australia, especially important under current Covid-19 circumstances. Items are shipped from UK. They are clever in their shipping communication stating the item will be delivered by Australia Post not that the item was sent via Royal Mail. If this was clear upfront then I would have made a more appropriate purchase.
I should have read the reviews...
Sick and tired of this company. I bought a new phone and needed a new phone case soon. Normally I order from eBay, but I decided to get a better quality product and splurge a little and buy from a 'real' company. Their website looks professional, Australian based, so I ordered. Well, surprise they totally fool you, they are based in the UK, and use the slowest shipping method possible, there is no way to track the shipping. Four weeks later and still waiting... I've since ordered my case from eBay which arrived within 3 days - so at least my ph...one is protected. Should have read all the negative reviews before ordering, because if you can't trust their website - can I trust that they have actually shipped my item? Maybe they just take money and never ship things. So sick and tired of this company, will never order from them again. They have just offered to resend the items (still in stock on their website) but then I got an email the items were out of stock - and it will take another 2 weeks before they can be sent. Sick and tired of these. These are dishonest people. Avoid at all costs.
Didn't like the product but the customer service was excellent
The phone case I ordered from mobilezap.com.au, while fitted well and felt secure, had almost no grip which I didn't like. I asked to exchange for another case which again had minimal grip, after which I requested a refund. Both times Mobile Zap responded quickly and the 2nd time did not hesitate to process a refund. For those saying their emails were ignored I had no issues using email@example.com
Wrong wireless charger
Ordered the latest fast wireless charger....padded and convertible....because I had just purchased the brand new Samsung A70....also ordered the adapter.....
An older wireless charger arrived...I was ok with that considering I purchased from a company I assumed was within Australia only to realise it was being delivered from another country....
The problem is that the wireless charger is not compatible with my samsung and after hours of charging nothing had worked...it says it's charging....but it's actually not ....
I have sent emails and never get a response....guess I'm stuck with a useless $134 worth of plastic.....happy birthday to me....
Thanks mobilezap you suck.
They will take your money and will not ship the product. I placed and order, contacted them after two weeks, as my order was not delivered. They asked me to wait one more week and my order was still not delivered. When I contacted them, they told me that the product is not in stock and I will get my money back. It has been over a week and I am still waiting for my refund.
Very good product and value for money.
The Olixar NovaShield Bumper Case (Black) for Google Pixel 3a was accurately described and and very well priced. The product took 11 days to arrive which I thought was a bit long but it fits well and feels good. Happy now.
Good service and communication
After being advised product not immediately available mobile zap came through a few days later. All up good service and communication and would but through these guys again. Happy days
Easy to order from a very wide variety of quality products. Purchased a mobile car and received it before Christmas. Happy with pricing and product. For phones purchases outsider of Australia they have a good variety of cases that are not available locally.
Worst customer care and unreliable business
I ordered a screen guard and mobile cover for my mom and these guys have still not delivered it. Sent a mail your item has been dispatched and its more than a month.
Upon sending multiple emails, not even a single response. I will never trust such companies operating out of UK and having no customer support number in AU.
Awful Product - cheap and definitely nasty
I recently purchased a protective screen for my 'old' (2 years) mobile phone. I had to search online to find someone who sold them, and MobileZap seemed to have good reviews and very good prices. (I should have been wary then!) The product sent did not fit my phone, despite their website listing that it did, and when fitted to my phone, was full of lumps and air bubbles and tears. I emailed MobileZap some feedback about this product and did not receive a response, so now I'm reviewing them online to make other potential customers aware that this product was of terrible quality and I received zero customer service.
Great and Reliable Service
Found what I was looking for very quickly, fast and easy payment, and shipping was on time. The cost qas also relatively good compared to other stores. The product quality was also very good, as expected. Would definitely recommend as the service was reliable and convenient.
The reviewer stated that an incentive was offered for this review
Questions & Answers
Product has just arrived with arm bent towards cupule. Arm is fixed rigid and cannot be adjusted. Limited instructions with unit do not cover a rigid arm. How do I fix this? Are there more instructions? or troubleshooting info?
Where is mobilezap shipping from?
I believe the UK for alot of items.(i ordered a phone cover) They do have a store in NSW, and when you call them Australian staff will help you.
But, dont be tricked into thinking you will have your item with in 3 days shipping, when shipped from there UK warehouse expect at least 15 days. Avoid them if you need it quickly.
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