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MobileZap

MobileZap

4.0 from 966 reviews · View Statistics

Reviews

  • Product Quality
    3.0 (50)
  • Return Claim MadeYes (5) · No (62)
  • Shipping
    1.9 (51)
  • Warranty Claim MadeYes (5) · No (59)
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ArvinA

ArvinAMelbourne

  • 2 reviews
  • 2 likes

Product taking weeks to arrive

published

Wish I read these reviews before buying. This is not Aussie site, it's taking 15d to arrive. Literally hundreds of better places to buy. I have severe buyers regret.

Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedGhostek
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UK company long shipping times

published

Although it claims to be an Australian company, all the products come from the UK and thus it takes weeks to receive

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedApple Airpods 2nd Gen with Charging Case
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Took my money and no phone!

published

This company took my money and then refused to give me the phone. Avoided all conversations of refunds and would not engage in direct questioning. Would not answer questions about getting my money back. Would hang up on me. Avoid at all costs SCAM! SCAM! SCAM!

Incentivised ReviewNo
Warranty Claim MadeNo
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Bec

BecSydney

  • 3 reviews
  • 1 like
  • Verified customer

Ringke fusion mobile cover

published

The only website I could find this product on.
Reading the other reviews I anticipated the worst, however it was a 3 week wait which I didn't mind.
Price wise quite good. Product arrived in good condition, can't complain. Bricks and mortar stores are really expensive, sacrifice wait time for good price and convenience of online shopping. Happy customer thank you!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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Not an Australian Seller

published

Very misleading, looks like an Australian seller with a .au domain. Item ships from UK and take forever. Would never have ordered this if I knew this...disappointing

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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Practically a Scam

published
Product Quality
Shipping
Incentivised ReviewNo

Do not order!! Sham operators. Misrepresent origins and promises.

published
Incentivised ReviewNo
Kasia

KasiaSouth East Queensland, QLD

  • 4 reviews
  • 3 likes

2 weeks and still waiting

published

I ordered a phone case, screen protector etc 2 weeks ago now and still no sign of it! Now I'm told it can take up to 25 working days to arrive. I've had my new phone for 2 weeks now! They do not make it clear online that orders have to arrive from UK! Non-trackable international parcels! I think this is ridiculous! I would never order with them if I knew it's coming from overseas :(

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
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Sherlock

SherlockAU

  • 9 reviews
  • 5 likes

No tracking. Poor attitude.

published

Shocker of a company. No tracking provided. Most of my goods are purchased online and this is the first business I can recall in many years with no tracking. Get with the times!
Very poor attitude when you contact them. .

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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Completely UnAustralian

published

Probably the worst company to go through, customer service is terrible, the website says its in stock but you pay for it and it either never arrives or they say its back orderd for months

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Product PurchasedS20 FE phone cases
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Avoid - excessive shipping times

published

Not an Australian company, items shipped from UK. Quoted time frames are wrong I have been waiting 4 weeks and they won't help because it hasn't been greater than 25 business days despite the quoted 7-15 business days. Scammers

Incentivised ReviewNo
1 comment
Gregory
Gregory

Update- had to tick box that said it has been over 25 business day in order to contact them. From there I gave my order number and advised of my concerns and was provided with a full refund.

Won't acknowledge lost packages

published

DON'T believe the fake reviews they give themselves on this site

They use the cheapest form of postage without tracking and is easily lost.

They won't allow you to report a package as lost or did not arrive before 25 days since posting as it hasn't been long enough. If it goes over 30 days they say it's been too long and can't do anything about it. (See attached proof).

BEWARE shady business practices

If you are caught in this situation, call your bank to charge back the amount

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Product Quality
Shipping
Incentivised ReviewNo
lozza

lozzaSouth East Queensland, QLD

Wouldn't cancel order.

published

Tried to cancel my order immediately after placing it shipped anyway, was given token email explaining it was too late 12 hours later. Scammers beware.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedOlixar Sentinel Phone Case
See all answers
Gilly44

Gilly44Peel, WA

  • 18 reviews
  • 15 likes

Great Product

published

Olivar genuine leather flip case for Samsung S9 Plus. Arrived after 25days.
Like others I presumed it was an Australian based company. I was concerned i wouldnt get it as they didnt reply to emails. But voila it has turned up and it is a lovely quality case.
It was easy to navigate the store and buy. It should really state products come from the UK
Otherwise all good

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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Shipped from the UK not Australia...

published

Thought they were based in Australia but until I got the confirmation email only then did I find out that their warehouse was in the UK, the domain was .au and it is misleading. It's been 5 weeks since I placed my order for a phone case and it still hasn't arrived, not to mention we are in the middle of a pandemic so it's going to be even longer than expected. Estimated time of delivery stated in the email said 10 to 15 business days.

Just a warning they aren't an Australian Business and you will end up waiting a month or more for your order to arrive from the UK also majority of orders don't come with tracking so you are left in the dark.

Shipping
Incentivised ReviewNo
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Bunch of gypsy's

published

I would love to know who is giving these guys 5 stars? "Tom Smith - Excellent product". Tom is definitely a robot. They'd sell you the shirt off your own back and then never deliver it.

Incentivised ReviewNo
dilf9000

dilf9000Mid North Coast, NSW

Au registered domain, yet products posted from UK

published

Ordered on the 8th October, it's now the 24th and still haven't received product. No tracking number. I enquired about it on their website and they say they won't look into it until 25 business days have passed. Absolute joke.

Incentivised ReviewNo
Return Claim MadeNo
Ex fan

Ex fan

  • 2 reviews
  • 2 likes

Useless

published

These guys sent what I ordered really good but as soon as there was a problem I discovered their customer service is non-existent buy your gear somewhere else guys. They're not worth your money.

Incentivised ReviewNo
David

DavidMetropolitan Adelaide, SA

  • 33 reviews
  • 37 likes

never received product

published

I assumed this was an Australian company (based on the .com.AU domain name) and so was disappointed to realise that it was being shipped from the UK. My mistake I suppose. I should have read the fine print. Having said that, I still haven't received the cable I ordered. No tracking number, no way to chase it up and no refund. Very deceitful marketing. There should be laws preventing overseas companies registering Australian domain names. Would never deal with them again.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
Tara M.

Tara M.

  • 2 reviews

Great quality!

published

If you don't mind the wait for shipping, they are great quality cases for the price. They are just shipped from overseas so took about 5 weeks to arrive. Very happy though!

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Page 1 of 49

Questions & Answers

Lynette

Lynetteasked

Product has just arrived with arm bent towards cupule. Arm is fixed rigid and cannot be adjusted. Limited instructions with unit do not cover a rigid arm. How do I fix this? Are there more instructions? or troubleshooting info?

No answers
Ash1610

Ash1610asked

How long do you normally wait for products to arrive? I bought a case two weeks ago and im still waiting for it to arrive.

2 answers
Wayno
Wayno

Do believe I read somewhere it said 7-15 working days

Tony Hunt
Tony Hunt

Three weeks has been my experience... just when you think it's not coming, it arrives

tzabas

tzabasasked

Where is mobilezap shipping from?

2 answers
Aaron
Aaron

I believe the UK for alot of items.(i ordered a phone cover) They do have a store in NSW, and when you call them Australian staff will help you.
But, dont be tricked into thinking you will have your item with in 3 days shipping, when shipped from there UK warehouse expect at least 15 days. Avoid them if you need it quickly.

UK they are a liar company not based in Australia as stated

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