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MobileZap

MobileZap

4.1 from 904 reviews

See the Best Online Shops in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
542
4 star
197
3 star
27
2 star
18
1 star
120

Amitav D.

Amitav D.Sydney, NSW

Worst customer care and unreliable business

published

I ordered a screen guard and mobile cover for my mom and these guys have still not delivered it. Sent a mail your item has been dispatched and its more than a month.
Upon sending multiple emails, not even a single response. I will never trust such companies operating out of UK and having no customer support number in AU.

Return Claim MadeNo
Warranty Claim MadeNo

Bec M.

Bec M.Greater Melbourne (Metropolitan), VIC

  • 9 reviews

Awful Product - cheap and definitely nasty

published

I recently purchased a protective screen for my 'old' (2 years) mobile phone. I had to search online to find someone who sold them, and MobileZap seemed to have good reviews and very good prices. (I should have been wary then!) The product sent did not fit my phone, despite their website listing that it did, and when fitted to my phone, was full of lumps and air bubbles and tears. I emailed MobileZap some feedback about this product and did not receive a response, so now I'm reviewing them online to make other potential customers aware that this product was of terrible quality and I received zero customer service.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

Great and Reliable Service

published

Found what I was looking for very quickly, fast and easy payment, and shipping was on time. The cost qas also relatively good compared to other stores. The product quality was also very good, as expected. Would definitely recommend as the service was reliable and convenient.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

The reviewer stated that an incentive was offered for this review

Michael

MichaelGreater Melbourne (Metropolitan), VIC

Perfect customer service

published

Trouble with shipping at first but when I enquired they made things happen. I will definitely use these people again. Fantastic. The product was exactly what I needed and their website easy to navigate.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo

jakoshy

jakoshyGreater Melbourne (Metropolitan), VIC

On-time delivery and kept me informed throughout the delivery process.

published

It was easier to narrow down your advanced search and to get the product that you are looking for.
The product I ordered was an official product, which was sold at a reasonable price. The list of products ranged exacly as indicated on the original brand's website.
The quality and the package of the delivery was very secure. I got a mail notified when the product was delivered at my doorstep.

Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeNo
Product PurchasedOfficial Huawei P30 Pro Back Cover Case - Grey
See all answers

The reviewer stated that an incentive was offered for this review


Worst company to deal with.

published

Do not be deceived, items come from UK .
NOT an Australian company.
Item still has not arrived after 20 days, they also do not reply to emails.
DO NOT BUY FROM OR BE DECEIVED BY THEM

Warranty Claim MadeYes
Product PurchasedPhone case

Abhilash

AbhilashGreater Melbourne (Metropolitan), VIC

  • 4 reviews
  • 1 like

Terrible customer service! No response for emails!Stay away!

published

The site is good for buying but once thet take your money, that's it! No response for refunds, where they try to say, you can buy something else from us.
They respond in UK time if they do and one response a day. No responses in weekends.
Its been 2 weeks since I bought my item and 2 days later they say item not in stock.
I havent had a resolution or a refund till now.
And yeah, its an interational site even though its .com.au
You will be stung with international charges on your card.
Careful with these guys!!!

Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedOzobot

xuqi99

xuqi99Perth, WA

  • 5 reviews

Product as described but very slow shipping.

published

Deceptive location as it's not an Australian company hence the slow shipping. If you're willing to wait 15-20 days for shipping from UK then ok, but otherwise I suggest steering clear of them.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

Zola

ZolaSydney, NSW

GB scam to get more of you money

published

Twice already, for two different things, they charge the money just to advise that they do not have that in stock. Offering that I change my purchase to more expensive items.
Do not buy from this company. It is not Australian company.

Return Claim MadeNo
Warranty Claim MadeNo
Daryl L.

Daryl L.Greater Melbourne (Inner), VIC

Happy with purchase

published

Item purchased is exactly as described. Arrived in good condition, pleased that care was taken by putting it in bubble envelope. Would love to see a wider range of accessories

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedSony Xperia xz3 style cover
See all answers

Luke

LukeCanberra 2600, ACT

  • Verified customer

Great prices and superb customer service

published

Easy website to navigate, find what you want and complete the purchase.
I found the prices to be very reasonable and after receiving my order the high quality of the items.
No misconception that goods may be shipped from the UK as you are advised at the Checkout.
I had a small issue and my email was responded to very quickly using positive language. The issue was resolved straight away leaving me feeling like a true valued customer.
I highly recommend MobileZap for their pricing, quality products and superb customer service experience.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedSamsung A50 phone accessories
See all answers

magoo

magoo

  • 2 reviews

MobileZap Shopping Online Experience.

published

I found the protective case I needed for my phone @ MobileZap. An easy to navigate website with all the information I needed to make the best choice. The case I needed was out of stock but an expected date for back in stock was on the website. I got an email when it was back in stock so I placed my order & it arrived within the stated delivery time. Will shop with MobileZap again.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedProtective phone case
See all answers

The reviewer stated that an incentive was offered for this review


PBR

PBRMetropolitan Adelaide, SA

Olixar Samsung Galaxy S10 5G Film Screen Protector 2-in-1 Pack - you need 2 to have any chance of applying correctly.

published

Mobile zap website, purchase procedure and delivery were excellent. The instruction video for applying Olixar Samsung Galaxy S10 5G Film Screen Protector 2-in-1 Pack was useless resulting in wasting the first protector and second go was no better. No hole for the selfie camera. Don't waste your money on this product.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

The reviewer stated that an incentive was offered for this review


Mary G.

Mary G.Greater Melbourne (Inner), VIC

Note9 Case

published

Website was easy to navigate as was ordering. Was easy to find what I wanted. Very competitive pricing. Delivery was slow, hence only 3 stars but the product I ordered is great.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedSamsung Note 9 Olixar ArmoDillo Case
See all answers

The reviewer stated that an incentive was offered for this review


Misleading Add

published

Product was described as a plastic phone dock but is a cardboard box .It is a pathetic product & low quality, sorry - but true. Add was quite misleading. Selection of goods was Ok.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedSmartphone Gramaphone
See all answers

The reviewer stated that an incentive was offered for this review

products are poor quality,

published

purchased phone case and headphones. The headphones did not work at all, and the case was nothing like what was described. The postage was also very slow, and I thought I was buying from a local however it came from overseas.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

Connie

ConnieWestern Australia

Waiting for my order

published

Ordered my S10 case on early March and was told it was shipped 20th March. Waiting for more than 15 business days and have not received my order. Emailed and thru their customer feed back but none of them have replied.

Shipping

Still waiting for product...

published

I ordered a screen protector two and half weeks ago and the item is yet to be shipped.
No correspondence or notification for the delay - I suspect they had to order it from elsewhere to fill order.
Will definitely not be using them again.


Nathanial Stengewis

Nathanial StengewisMetropolitan Adelaide, SA

Liars. Do not ship from in Australia as claimed. Either from China or UK. Are in administration in Australia. Fake

published

Claim on their website to be in Australia yet now by email admit they are not and shipping will take much longer than advertised. I doubt they even will send. Liars

Shipping
Return Claim MadeNo
Warranty Claim MadeNo

Alan D

Alan DCentral Highlands and Goldfields, VIC

  • 3 reviews
  • 1 like
  • Verified customer

I was happy over all

published

i thought the fact its a .au website was shipping from the UK was odd, but i was surprised at how quick everything arrived . i'd shop again for sure. maybe just make it more clear of the dispatch location at time of purchase

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo

The reviewer stated that an incentive was offered for this review


Page 1 of 46

Questions & Answers

Lynette

Lynetteasked

Product has just arrived with arm bent towards cupule. Arm is fixed rigid and cannot be adjusted. Limited instructions with unit do not cover a rigid arm. How do I fix this? Are there more instructions? or troubleshooting info?

No answers

Ash1610

Ash1610asked

How long do you normally wait for products to arrive? I bought a case two weeks ago and im still waiting for it to arrive.

2 answers
Wayno
Wayno

Do believe I read somewhere it said 7-15 working days

Tony Hunt
Tony Hunt

Three weeks has been my experience... just when you think it's not coming, it arrives


tzabas

tzabasasked

Where is mobilezap shipping from?

2 answers
Aaron
Aaron

I believe the UK for alot of items.(i ordered a phone cover) They do have a store in NSW, and when you call them Australian staff will help you.
But, dont be tricked into thinking you will have your item with in 3 days shipping, when shipped from there UK warehouse expect at least 15 days. Avoid them if you need it quickly.

UK they are a liar company not based in Australia as stated


Get an answer from our members and MobileZap representatives

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