MobileZap

MobileZap

 Verified
3.8

1,042 reviews · Statistics

PositivevsNegative
73% · 762247 · 24%
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Return Claim MadeYes (12) · No (110)
Warranty Claim MadeYes (9) · No (114)
Product Quality
2.9 (99)
Shipping
1.9 (110)
See the Best Electronics & Computing Shops in 2024 as rated by Australians on ProductReview.com.au.

Reviews

1,042 reviews
Lisa G.
Lisa G.
  Fair Incentive Verified

It was exactly what I was looking for

I knew what I wanted, it was easy to find, the price was good, the product was what it said it was, shipping was quick and they kept me up to date, I would use them again.
Jayc
JaycQLDFar North Queensland, QLD4 posts
 

Not in Australia

Ordered phone chargers. Useless as are not compatible with Aussie sockets. They pretend to be in Australia but they are not. Do not waste your money like I did. Scam. Show details
Kimberly B.
Kimberly B.VICWimmera, VIC20 posts
 

Product was ok but the rest, not happy with

I ordered from the site because it implied it was an Aussie company, which it isn't. It took over 2 weeks to arrive and when I tracked it, I found out it was coming from overseas. Not happy. It didn't say anywhere, that I saw, that it was coming from overseas. When I tried to post my reviews they wouldn't post them and I kept getting posting "errors". The items work fine so, try them at your own risk. Show details
Product Quality
Shipping
Alex D
Alex DVICGreater Melbourne (Metropolitan), VIC6 posts
 
Subieroo
SubierooNSWSouth-Eastern Region, NSW
  Verified

Refund for cancellation of order

Contacted to cancel order on 24 October 2023 to cancel order when I couldn’t give an Order ID number I also sent a copy of the payment I was told on the 30 October that payment would show up in my account within 72hours. I am still waiting for after 14 days for that refund and also a reponse from the company has been ignored
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Hammad Q.
Hammad Q.
 

Scammers

I have placed my order for which funds were deducted, received neither the order confirmation nor the product. Repeated emails and complaints falling on deaf ears of customers support. I have shared my transaction history and everything but still no response. Show details
Jason F.
Jason F.3 posts
 

Avoid like the plague!

Purchased item, took 4 weeks to arrive. Then the product was faulty. Contacted and got a response fairly quickly directing me to their returns site.
This however doesn't work or is ignored.
Followed up with emails on the original ticket and keep getting told to simply "Enclose your Mobile Fun Returns Form in your return parcel", but it's impossible to get a returns form.
I did get directed to a prepaid returns service, but it's only valid for UK residents.
After 4 weeks have come to the conclusion this is a scam site sending you faulty products and you spend weeks trying to return and eventually you give up.
Would strongly recommend you save your money, time and energy and avoid like the plague. Show details
Product Quality
Shipping
jack
jackNSWHunter Region, NSW
 

bad product, misleading advertising, no support in Australia

it is useless charger! It is not 10 Wats! It takes 10h to charge Galaxy a54 from 20% to 85% and it works only without phone cover. It doesn't work at all with any phone cover! Waste of money and they do not exist in Australia! Show details
Product Quality
Shipping
ArrDee
ArrDeeNSWSouth-Eastern Region, NSW5 posts
 

BEWARE: Despite .au SITE ISN"T AUSTRALIAN

Beware, this site doesn't specifically say anything where it is located, but the .au suffix suggests it is Australian. After paying, the european nature of the site becomes more evident through follow up and postage. Lo and behold, the $120 I paid for two plugs came with UK plugs. They are of no use to me and it took almost a month to get them posted out here, despite paying premium rates for "Australia Post". Beware. Show details
Shipping
Reshaat
ReshaatVICGreater Melbourne (Metropolitan), VIC13 posts
 

Misleading

A lot of effort has gone into making the customer believe mobile zap is in Oz. After ordering and paying extra for fast shipping it still arrived 2 weeks later and from another country.

Not to mention their 3 emails a day trying to sell you more crap. Omg..

Chrissy62
Chrissy62QLDSouth East Queensland, QLD8 posts
 

NOT IN AUSTRALIA

I did a search for an Australian based business. This business came up with an Australian Web address. It is a actually in Switzerland and only found out when my Australia Post app was updated. DO NOT RECOMMEND Show details
Grasswren
Grasswren5 posts
 

Long shipping time

The website for Mobile Zap is Australian so you'd be forgiven for thinking your items are being posted from Australia via APO. They aren't. Expect to wait up to a month for your order to be shipped from the UK. Any less than 25 business days waiting and they can't help you. Nor can they track the item. It shouldn't take 4 weeks to receive a screen protector. It should be written large all over the website that it's an international delivery. At checkout it said postage could be 7-15 business days. I thought that was on the long side. Should have looked much closer. Show details
Shipping
Grasswren
Grasswren  
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Update: they sent me an incompatible plug for Australian powerpoints. It's listed as an Australian website. I shouldn't have to guess whether I'll get the right product.

Pete
PeteQLDSouth East Queensland, QLD3 posts
 

Don't buy electrical items from them

Although they have a registered Australian business and domain, they ship from the UK so expect your item to be delivered slowly. Also if you buy an electrical item from them it probably won't have an Australian plug. Show details
Product Quality
Shipping
cha c.
cha c.
  Fair Incentive

Sony xperia pro i car charger

Very good and legit seller, the product description is very accurate. My sony xperia pro i phone is very picky when it comes to charger, it won't qork on any charger. Until i found out about their product with a specific description that will charge a sony xperia pro i! It never let me down its legit and now my phone charges using the charger that i bought from them. Thank you so much Show details
Product Quality
Shipping
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Shaxpier
ShaxpierNSWSydney, NSW111 posts
  Verified
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Questions & Answers

Barrie
Barrie

I tried contacting you numerous time using the contact form. It kept highlighting an error in the order number though I checked it a number of times. I tried with both the asterisk up front and without. Since you don't have any other forms of contact, questions on the product or other issues can't be asked. Even the number in Sydney I found for the company was no longer connected. Customer service is obviously not a concern with you

Ben R.
Ben R.

Why do use a .com.au domain, and use language on your website that is trying to convince buyers that you're Australian, when you're not? That is grossly misleading.

had enough
had enough

How to contact them as they do NOT respond to emails?
Perhaps need to go to the ombudsman now?
Same product replaced, just as faulty as the original, now refuse to enter into any correspondence.

Teresa
Teresa  

To their credit they always responded to my emails, however my query wasn't about a faulty product. I used customer.services@mobilezap.com.au

had enough
had enough  

That's the same email address I used and they do NOT respond at all.

See all MobileZap questions

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