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MobileZap

MobileZap

4.1 from 919 reviews

Reviews

4.1

919 reviews
5
(544)
4
(199)
3
(27)
2
(19)
1
(130)
  • Product Quality
    3.4 (23)
  • Return Claim MadeYes (3) · No (28)
  • Shipping
    2.5 (22)
  • Warranty Claim MadeYes (3) · No (28)
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PJL

PJLCentral, SA

  • 3 reviews

Not Australian stock avoid this site

published

Sadly this is not an Australian supplier although it has a com.au website . All stock is out of UK warehouse. I only realised this after I placed order. Forwarded cancel order twice abdcthen tgey emailed saying it was dispatched but after I sent 2 cancel order emails and Returning items charge $13 more than postage they charge to send

Return Claim MadeNo
merlin1111

merlin1111Perth, WA

avoid at all costs.

published

I ordered a phone case more than a month ago now and nothing. Lying to your face saying 'maximum' 15 days, this company is borderline a scam. avoid avoid avoid

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeYes
See all answers
Steven

StevenHobart, TAS

  • 13 reviews

Products come from the UK: L-O-N-G postage wait

published

Genuine products. However, the webpage is misleading, as the products are from the UK. My phone case took nearly a month to arrive. The Mobilezap Aus webpage is misleading. This is just a front for a UK shop.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
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Ray Brisbane

Ray BrisbaneSouth East Queensland, QLD

Never arrived

published

Ordered a cover for an iphone 10. They appeared to be in sydney but i think are actually in uk. After 20+ business days, no delivery! Have given up, but will never use again

Shipping
Return Claim MadeNo

My order never arrived

published

I ordered a glass screen protector for my S20. After 10 days they informed me that it is out of stock, which is annoying. Then once it was shipped, I waited 26 Business days and the order never arrived. I then spoke to support who refused to send me a tracked parcel at their cost. Its only $12 to ensure you have a happy customer. Please avoid this company, this service is pathetic.

Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeNo
See all answers

AVOID THIS COMPANY

published

Don't purchase from this company! Quick to take your money but don't send goods & don't respond to enquiries. Been waiting 2 months, have sent 3 online enquiries and not a single response.

Return Claim MadeNo
Warranty Claim MadeNo
Mike D.

Mike D.Sydney, NSW

  • 3 reviews
  • Verified customer

Delivery took forever

published

It's been almost 2 months and still no sign of delivery. Customer service not responding to any of my emails. To everyone out there just use Amazon or shop locally.

Edit: finally got the item. It took almost 2 months

Shipping
Return Claim MadeNo
Warranty Claim MadeNo

Items never arrived

published

My phone cover and screen protector never arrived and I only received a partial refund. I thought it was an Australian site due to miss leading advertising and Australian email address.

Warranty Claim MadeNo
Product PurchasedHuawei p30 lite cover
Dnanarama

DnanaramaSydney, NSW

  • 2 reviews

Purchases are shipped from the UK

published

Mobile Zap has an ABN, they are registered for GST, their website is a .com.au and they show their address as Sydney. You are lead to believe that this is an Australian company but it isn't they are foreign UK owned.
I purchased from them under the impression that the item purchased was being supplied from within Australia, especially important under current Covid-19 circumstances. Items are shipped from UK. They are clever in their shipping communication stating the item will be delivered by Australia Post not that the item was sent via Royal Mail. If this was clear upfront then I would have made a more appropriate purchase.

Shipping
Return Claim MadeNo
Warranty Claim MadeYes
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eMs321

eMs321

  • 2 reviews

I should have read the reviews...

published
Product Quality
Shipping
alex55

alex55SYDNEY

  • 8 reviews

Didn't like the product but the customer service was excellent

published

The phone case I ordered from mobilezap.com.au, while fitted well and felt secure, had almost no grip which I didn't like. I asked to exchange for another case which again had minimal grip, after which I requested a refund. Both times Mobile Zap responded quickly and the 2nd time did not hesitate to process a refund. For those saying their emails were ignored I had no issues using customer.services@mobilezap.com.au

Product Quality
Shipping
Warranty Claim MadeNo
Luisa

LuisaSouth East Queensland, QLD

  • 2 reviews

Wrong wireless charger

published

Ordered the latest fast wireless charger....padded and convertible....because I had just purchased the brand new Samsung A70....also ordered the adapter.....
An older wireless charger arrived...I was ok with that considering I purchased from a company I assumed was within Australia only to realise it was being delivered from another country....
The problem is that the wireless charger is not compatible with my samsung and after hours of charging nothing had worked...it says it's charging....but it's actually not ....

I have sent emails and never get a response....guess I'm stuck with a useless $134 worth of plastic.....happy birthday to me....

Thanks mobilezap you suck.

Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
Nick

NickSydney

Dishonest!

published

They will take your money and will not ship the product. I placed and order, contacted them after two weeks, as my order was not delivered. They asked me to wait one more week and my order was still not delivered. When I contacted them, they told me that the product is not in stock and I will get my money back. It has been over a week and I am still waiting for my refund.

Product Quality
Shipping
Return Claim MadeNo
Lynn W.

Lynn W.Griffith 2603, ACT

Very good product and value for money.

published

The Olixar NovaShield Bumper Case (Black) for Google Pixel 3a was accurately described and and very well priced. The product took 11 days to arrive which I thought was a bit long but it fits well and feels good. Happy now.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedGoogle Pixel 3a
See all answers
Kevin

KevinCanberra 2600, ACT

  • 3 reviews

Good service and communication

published

After being advised product not immediately available mobile zap came through a few days later. All up good service and communication and would but through these guys again. Happy days

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedSanDisk Ultra 16GB microSDXC UHS-1 Card
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SidVicous

SidVicousSydney, NSW

  • 5 reviews

No complaints.

published

Easy to order from a very wide variety of quality products. Purchased a mobile car and received it before Christmas. Happy with pricing and product. For phones purchases outsider of Australia they have a good variety of cases that are not available locally.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Amitav D.

Amitav D.Sydney, NSW

Worst customer care and unreliable business

published

I ordered a screen guard and mobile cover for my mom and these guys have still not delivered it. Sent a mail your item has been dispatched and its more than a month.
Upon sending multiple emails, not even a single response. I will never trust such companies operating out of UK and having no customer support number in AU.

Return Claim MadeNo
Warranty Claim MadeNo
Bec M.

Bec M.Greater Melbourne (Metropolitan), VIC

  • 10 reviews

Awful Product - cheap and definitely nasty

published

I recently purchased a protective screen for my 'old' (2 years) mobile phone. I had to search online to find someone who sold them, and MobileZap seemed to have good reviews and very good prices. (I should have been wary then!) The product sent did not fit my phone, despite their website listing that it did, and when fitted to my phone, was full of lumps and air bubbles and tears. I emailed MobileZap some feedback about this product and did not receive a response, so now I'm reviewing them online to make other potential customers aware that this product was of terrible quality and I received zero customer service.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

Great and Reliable Service

published

Found what I was looking for very quickly, fast and easy payment, and shipping was on time. The cost qas also relatively good compared to other stores. The product quality was also very good, as expected. Would definitely recommend as the service was reliable and convenient.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
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The reviewer stated that an incentive was offered for this review

Michael

MichaelGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Perfect customer service

published

Trouble with shipping at first but when I enquired they made things happen. I will definitely use these people again. Fantastic. The product was exactly what I needed and their website easy to navigate.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Page 1 of 46

Questions & Answers

Lynette

Lynetteasked

Product has just arrived with arm bent towards cupule. Arm is fixed rigid and cannot be adjusted. Limited instructions with unit do not cover a rigid arm. How do I fix this? Are there more instructions? or troubleshooting info?

No answers
Ash1610

Ash1610asked

How long do you normally wait for products to arrive? I bought a case two weeks ago and im still waiting for it to arrive.

2 answers
Wayno
Wayno

Do believe I read somewhere it said 7-15 working days

Tony Hunt
Tony Hunt

Three weeks has been my experience... just when you think it's not coming, it arrives

tzabas

tzabasasked

Where is mobilezap shipping from?

2 answers
Aaron
Aaron

I believe the UK for alot of items.(i ordered a phone cover) They do have a store in NSW, and when you call them Australian staff will help you.
But, dont be tricked into thinking you will have your item with in 3 days shipping, when shipped from there UK warehouse expect at least 15 days. Avoid them if you need it quickly.

UK they are a liar company not based in Australia as stated

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