Reviewer Photos & Videos
Took my money and no phone!
This company took my money and then refused to give me the phone. Avoided all conversations of refunds and would not engage in direct questioning. Would not answer questions about getting my money back. Would hang up on me. Avoid at all costs SCAM! SCAM! SCAM!
- Verified customer
Ringke fusion mobile cover
The only website I could find this product on.
Reading the other reviews I anticipated the worst, however it was a 3 week wait which I didn't mind.
Price wise quite good. Product arrived in good condition, can't complain. Bricks and mortar stores are really expensive, sacrifice wait time for good price and convenience of online shopping. Happy customer thank you!
Practically a Scam
I ordered a screen protector from them not fully reading the fine print while doing all my online shopping during the holiday season, which turned out to be a massive mistake.
Obviously it didnt show up within the listed 7-15 days, and when i contacted customer service i was given the same generic response twice, only with australian shipping delays information added to the second response when i pointed out they had given me a uk shipping website when they were supposed to be an australian website/business.
A complete scam: i recieved a refund...
Do not order!! Sham operators. Misrepresent origins and promises.
Clearly I did not research here before ordering or would NEVER have continued to 'MobileZap' with such a simple item. JB Hifi is just down the road.
Ordered - Olixar Universal Smartphone Windscreen In-Car Holder - on 30-11-20. Price fine ~ $16.99. It 'seemed' as though it was coming from an Australian distributor. Upon reflection, that was my mistake but they did do all the right things to make it appear so and disguise their Birmingham, UK origins.
Items are intentionally not tracked. This is because they know they will not supply in the ri...diculously stated 15-25 business days. Such lassitude also excuses them from delivery responsibility. Who knows if it was even shipped? I ordered some Molecule pants from Thailand online on the same day as I ordered from Mobilezap and the Molecule item arrived weeks ago!! Their sales staff even updated me the tracking progress as the parcel moved through Australian customs! What a sham 'Mobile Zap'. UK regulators should really deal with these guys. Their business plan has a deceptive pattern to attract offshore customers to unrealistic and as yet unfulfilled orders.
2 weeks and still waiting
I ordered a phone case, screen protector etc 2 weeks ago now and still no sign of it! Now I'm told it can take up to 25 working days to arrive. I've had my new phone for 2 weeks now! They do not make it clear online that orders have to arrive from UK! Non-trackable international parcels! I think this is ridiculous! I would never order with them if I knew it's coming from overseas :(
No tracking. Poor attitude.
Shocker of a company. No tracking provided. Most of my goods are purchased online and this is the first business I can recall in many years with no tracking. Get with the times!
Very poor attitude when you contact them. .
Probably the worst company to go through, customer service is terrible, the website says its in stock but you pay for it and it either never arrives or they say its back orderd for months
Won't acknowledge lost packages
DON'T believe the fake reviews they give themselves on this site
They use the cheapest form of postage without tracking and is easily lost.
They won't allow you to report a package as lost or did not arrive before 25 days since posting as it hasn't been long enough. If it goes over 30 days they say it's been too long and can't do anything about it. (See attached proof).
BEWARE shady business practices
If you are caught in this situation, call your bank to charge back the amount
Wouldn't cancel order.
Tried to cancel my order immediately after placing it shipped anyway, was given token email explaining it was too late 12 hours later. Scammers beware.
Olivar genuine leather flip case for Samsung S9 Plus. Arrived after 25days.
Like others I presumed it was an Australian based company. I was concerned i wouldnt get it as they didnt reply to emails. But voila it has turned up and it is a lovely quality case.
It was easy to navigate the store and buy. It should really state products come from the UK
Otherwise all good
Shipped from the UK not Australia...
Thought they were based in Australia but until I got the confirmation email only then did I find out that their warehouse was in the UK, the domain was .au and it is misleading. It's been 5 weeks since I placed my order for a phone case and it still hasn't arrived, not to mention we are in the middle of a pandemic so it's going to be even longer than expected. Estimated time of delivery stated in the email said 10 to 15 business days.
Just a warning they aren't an Australian Business and you will end up waiting a month or more for your order to arrive from the UK also majority of orders don't come with tracking so you are left in the dark.
Au registered domain, yet products posted from UK
Ordered on the 8th October, it's now the 24th and still haven't received product. No tracking number. I enquired about it on their website and they say they won't look into it until 25 business days have passed. Absolute joke.
never received product
I assumed this was an Australian company (based on the .com.AU domain name) and so was disappointed to realise that it was being shipped from the UK. My mistake I suppose. I should have read the fine print. Having said that, I still haven't received the cable I ordered. No tracking number, no way to chase it up and no refund. Very deceitful marketing. There should be laws preventing overseas companies registering Australian domain names. Would never deal with them again.
Questions & Answers
Product has just arrived with arm bent towards cupule. Arm is fixed rigid and cannot be adjusted. Limited instructions with unit do not cover a rigid arm. How do I fix this? Are there more instructions? or troubleshooting info?
Where is mobilezap shipping from?
I believe the UK for alot of items.(i ordered a phone cover) They do have a store in NSW, and when you call them Australian staff will help you.
But, dont be tricked into thinking you will have your item with in 3 days shipping, when shipped from there UK warehouse expect at least 15 days. Avoid them if you need it quickly.
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