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Mocka
4.4 from 881 reviews

Reviews

(647)
(115)
(32)
(30)
(57)
  • Incentivised Review Yes (50%) · No (50%)
  • Product Quality
    4.2 (193)
  • Return Claim MadeYes (2) · No (187)
  • Shipping
    4.4 (153)

shanika s.

shanika s.Greater Melbourne (Inner), VIC

  • Verified customer

Disappointing

published

I was so excited for this drawer as I bought my TV table from mocka and had no problem with it! Although whilst at the end of building these drawers there is a very evident gap as the backing is to small.
So disappointed and could not find anywhere to leave a review on their actual website.

Product Quality
Return Claim MadeNo

Great value for money

published

Considering how affordable this furniture is we are extremely impressed with the quality and the delivery fee was very reasonable. I got the Vigo coffee table and Asta arm chair and love them.

Product Quality
Shipping
Return Claim MadeNo

  • Verified customer

missing parts. no follow up.

published

Bought kids kitchen play and as we were assembling it realized there were couple of missing parts so couldnt complete it. Sent them emails straight away regarding it. It's been a few days now and still no follow ups. Very dissapointed.

Product Quality
Shipping
Return Claim MadeNo
1 comment
Mocka
Mocka A.Mocka

Hi there, the customer service team are working as quickly as possible to respond to all enquiries. If you have not received a response, please check your junk/spam folders just in case.

Smith

SmithSouth East Queensland, QLD

Luna Cube storage - below average

published

We purchased 3 x Luna 6 cube storage. The quality of the product is well below average for the money paid. Not sure how they received 100% positive reviews on these, but ours were many with dented sides on unpacking, the paint job was uneven throughout and one top panel was not second-coated.
We ended up going to IKEA and purchasing new cube storages to replace these, which were much better quality and a third cheaper.

Product Quality
Shipping
Return Claim MadeNo
1 comment
Mocka
Mocka A.Mocka

We are sorry to hear of the issues with your product. Please contact the customer service team at hello@mocka.com.au so they can assist you further.


Plants with A.

Plants with A.South East Queensland, QLD

Great products, great customer service

published

Ordered a nursery set and noticed a hole on the front of the drawers, contacted Mocka and within 24hrs received a reply stating they will replace any parts necessary. Ended up receiving those parts within days.
Definitely recommend, couldn't be happier.

Product Quality
Shipping
Return Claim MadeNo

Jess

JessMetropolitan Adelaide, SA

  • 13 reviews
  • 1 like

Chelsea 6 drawer wide and tall

published
Product Quality
Shipping
Return Claim MadeNo

Disappointed

DisappointedGreater Melbourne (Inner), VIC

  • 2 reviews

Mocka - Jesse four drawer - do not bother

published

Assembly instructions are very light on and confusing eg panels are numbered 1,2,3.. and so are the steps in the instructions. The metal runners in the diagram do not look exactly like the actual ones so it’s hard work out if you’re putting the pieces in the right place. It would ha s been helpful to have worded instructions alongside the diagrams or even a YouTube video where you can see how it’s done.

Plus the screws for the side panels and runners are too small! The holes in the metal runners are bigger than the screws! So I’ve had to source and purchase washers that fit exactly. Very frustrating and I’m not even finished with the assembly after 3 hours of fiddling around.

Product Quality
Return Claim MadeNo
1 comment
Mocka
Mocka A.Mocka

Elyce

ElyceSydney, NSW

  • Verified customer

Waste of money and time

published

After purchasing and spending 2 hours putting together the sonata baby change drawers,
You discover the draw space is half the size of the unit. Absolutely waste of space even though the description of the draws boasts how spacious the draws are. I emailed to complain and was told to disassemble the item as best I could, and put back in original packaging ( which had already been put out in the trash.
Draws are push to open feature, which doesnt work unless you almost fully loosen the screws that hold the magnet in place.

Product Quality
Return Claim MadeNo
1 comment
Mocka
Mocka A.Mocka

We do apologise for any issues you have experienced and can see the team has been communicating with you directly to get this resolved. Mocka Customer Service


Nass H.

Nass H.Greater Melbourne (Metropolitan), VIC

  • 8 reviews

Great designs, fantastic customer service

published

I was surprised to see so many negative customer service reviews. I actually got more than I expected dealing with Mockas customer service team. They clearly state how returns/refunds work on their webpage and their conditions are reasonable.
I ordered the Jimmy organiser, kids activity table, and original high chair. Whilst the quality was not as I expected, it was easily put together and the dents and defects on the products, resolved by customer service.
Great designs and affordable prices, especially when on sale. Would highly recommend

Product Quality
Shipping
1 comment
Mocka
Mocka A.Mocka

Hi There. Thanks for taking the time to place your feedback, whilst we are disappointed there were some quality issues we are glad we were able to have this resolved and appreciate the opportunity to do so.

Average customer service and horrible courier experience

published

My personal experience with Mocka has been dissapointing to say the least. The courier they used attempted to deliver the package the day after it's scheduled date, which had been confirmed. Then stated they had left a card to organise for delivery, but failed to do so. Customer service palmed me off to the courier company, and were incredibly slow in assisting.

Wouldn't recommend.

Product Quality
Shipping
1 comment
Mocka
Mocka A.Mocka

danineteen

danineteenSydney, NSW

  • Verified customer

Kennedy TV unit fits right in at home

published
Product Quality
Shipping

The reviewer stated that an incentive was offered for this review


Horrified

HorrifiedGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Disappointing

published

Bought the Vigo buffet in black and from start to end disappointing.
Product arrived with 5 panels damaged.
Contacted mocka and replacement parts sent- on arrival two panels damaged in this second shipment.
Mocks also expected me to pay to dispose of the panels which I then had to take to the tip and pay for disposal.
Product was difficult to assemble with several holes drilled in wrong place and the two doors do not work properly with the push open and the hinges do not work well. Very disappointed.

Product Quality
Return Claim MadeNo
1 comment
Mocka
Mocka A.Mocka

Lin

LinHunter Region, NSW

  • 2 reviews
  • Verified customer

Disappointed

published

Honestly loved the look of this slim boy. Funky and useful... however once put together the 3rd drawer refused to close ! Tried everything and it is going back. Legs are also impossible to screw into all the way as so it wobbles. Terrible.

Product Quality
Return Claim MadeNo
4 comments
Mocka
Mocka A.Mocka
Lin
Lin
Mocka
Mocka A.Mocka

Can we ask you to respond to the original email sent with this information and the team can look into this further for you or advise troubleshooting tips for the drawer. Mocka


Natalie Moss

Natalie MossFar North Queensland, QLD

Products are FANTASTIC

published

We recently purchased a change table and rug from Mocka for our nursey! We couldnt be happier with the product and quality! I will definitely be purchasing from Mocka again! Highly recommend

Product Quality
Return Claim MadeNo

The reviewer stated that an incentive was offered for this review


Emily

EmilySouth East Queensland, QLD

Mocka kids bedding Junk

published
Product Quality
Shipping
1 comment
Mocka
Mocka A.Mocka

Smells like toxic fumes AVOID

published

Recieved the cot mattress in a timely manner, but it stinks like a toxic waste dump. Internet searches reveal these fumes to be "off-gassing" fumes that contain naphthalene and formaldehyde. I can't have my baby sleep on that! No warning or instructions on how to remove the smell and fumes, can't return for a refund for "health and safety reasons". DO NOT BUY.

Product Quality
Shipping
Return Claim MadeNo
3 comments
Mocka
Mocka A.Mocka

Hi there, please rest assured we take safety very seriously and our cot mattresses pass independently tested AS/NZS 8811.1:2013 safety standards. Please contact the team directly at hello@mocka.com.au if you have any issues with products.

Catherine
Catherine

That standard tests for firmness not for toxic fumes. I'm not stupid.

Mocka
Mocka A.Mocka

As advised if you have any issues please contact the team directly to resolve this for you.


Beautiful piece of furniture for nursery

published

Very asthetically pleasing to the eye and a lovely addition to the nursery. Only downfall is that it isn't easily rockable, despite being a rocking chair. Can only manage very small rocking movements, but this is enough for baby.

Product Quality
Shipping
Return Claim MadeNo
1 comment
Mocka
Mocka A.Mocka

Thanks for taking the time to place your feedback. Mocka


Maya Corner Shelves

published

Just found my ikea replacement furniture store. Bought a maya corner shelves and its lovely. Item is delivered very promptly and free shipping. Will definitely visit them again. Thanks very much.

Product Quality
Shipping

minaa_

minaa_Sydney, NSW

Good Value for Money

published
Product Quality
Shipping
1 comment
Mocka
Mocka A.Mocka

Hi there, many thanks for taking the time to place your feedback! We are thrilled to hear this! Mocka


Violetrose

VioletroseSouth East Queensland, QLD

Its exactly as described!

published

The ease of the website for ordering was great. The delivery was so fast. The instructions were easy to read and the finished product was AMAZING.. i love it so much.

Return Claim MadeNo

The reviewer stated that an incentive was offered for this review


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Questions & Answers

S T.

S T.asked

Which country is your furniture made in? What country are the materials from? Thank you

1 answer
Fired Up
Fired Up

Ring and ask


Ezzy

Ezzyasked

What is the quality like? Is it comparable to say ikea stuff? I'm interested in a few items as they look great onlineand are so cheap but worried about the quality.

1 answer
Nass H.
Nass H.

Quality is not as good as Ikea. Just got our goods and quite a few dents and holes not aligning in all places. Nice products but no Attention to detail. Would still recommend but not full price


Judi

Judiasked

Do you sell dining furniture please?

1 answer
Mocka
Mocka A.Mocka

Hi Judi, thank you for your message. Yes, we have a complete range of dining room items available on our website. Please refer to https://www.mocka.com.au/home-furniture/dining-room.html.
Please feel free to email us at hello@mocka.com.au with any further questions.
Thank you.


Get an answer from our members and Mocka representatives

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