Mocka are offering reviewers a chance to win a $300 Mocka Gift Card. Reviews can be both positive and negative. The winner will be randomly drawn, as long as their public review has been posted in March of 2021. Previous incentives: include a randomly drawn $200 Mocka Gift Card for reviews posted between July 20th, 2018 through to October 31st. 2018 and June 24th 2019 until December 31st, 2019.
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Never had a dud
I have purchased MANY flat packs from Mocka over the last 4 years and every single item arrives quickly and in great condition. All of my furniture has lasted through children and house moves and is still structurally perfect. I will always search Mocka first when needing to find that special piece of furniture.
It's almost been a month since ordering our daughters bedroom furniture and we are still waiting on couriers to drop it off.
Very frustrating and upsetting to be waiting this long especially after spending quite a bit on new furniture.
This was my first time shopping at Mocka and I'm very happy with my purchase. The Bryon floor rug is great quality, nice & thick. The Macrame hanging shelf I bought on clearance is gorgeous also. Postage was super fast too. Thanks Mocka!
Unable to purchase replacement parts therefore the chair now can’t be used.
We were given a Mocka high hair as a hand me down. The chair was still in great condition, however, was missing the screws to attach the tray and the safety strap. Surely items the company could provide. When I contacted Mocka they were prompt in their response and informed me they don’t sell replacement parts like screws or the safety strap due to continuous minor manufacturing changes.
It’s incredibly wasteful that now this chair is unable to be used and possibly the companies incentive for a new purchase.
In these times it should be paramount in a companies manufacturing policy to create products that can last with replaceable parts.
Pretty disappointing Mocka.
Hit and miss
We've purchased a number of Mocka products for our kids over the years and they were decent, but no more. The last item was a bed that was flimsy rubbish. The construction isn't sturdy at all; it has five(!) extra legs underneath to support a pre-schooler, all of which have buckled. The thin, brittle, hard plastic caps have crumbled leaving exposed pipe ends to destroy the timber floor.
The biggest threat for kids and babies
I have purchased a lot of furniture form this brand until I started buying stuff for my toddler and newborn and I realised they have no safety standards in what they sell to people! Every single item that I have purchased became loose and damaged with a touch and could be a big threat for my kids safety and did not even get a reply from their customer service! First thing on my list to take this matter to consumer affairs victoria!
Moca - Nova three drawer
I've bought 2 items from Mocka, they've beautiful products. But I found this 3 draw complex to assemble & not of great quality compared to other brands I've used , also not consistent function, some of the draw gets stuck, very difficult to open unless you press hard, after sales is definitely terrible; when I complained - they sent me set of instructions looking at the issue which I had recorded in video, for the price you pay service is terrible. Unless you're carpenter don't buy. I wouldn’t buy any of them online again.
Bar stool purchased
I received 4 bar stools, I opened one box and unwrapped to assemble only to find they were so big and bulky they looked silly on my huge island bench. When i asked to return them it turns out I have to organise shipping and I can’t return the one chair that has been opened. What a useless return policy if I knew how bulky and ugly they were by looking at the pictures I wouldn’t have purchased them.
Hit or miss
I purchase the Livi dining set which included 6 chairs and a table.
When delivered the dining table box was in an atrocious state; we had a bad feeling it was already broken. Upon opening the box the edges had been damaged. We soon got word we would get a replacement table and that one was also delivered damaged.
With the chairs, one of the chairs had damaged but was fixed with a replacement part. The chairs are quite comfortable. The only negative is they do take a lot of time to assemble.
In regards to customer service, it is okay. You w...ill get a response 48-72 hours. I am still in the process of getting a refund for the table. Overall, i am quite disappointed with Mocka. I had read reviews on the website that furniture was delivered damaged. I took a leap of faith and unfortunately came out with the short end of the stick. My advice, avoid purchasing large products.
Cheap flat pack. Don’t bother
I have bought Mocka products for a while now . Every second time I get one where I cannot put it together as the holes have not been drilled properly. This is frustrating as hell! I am not going to be buying this product again as I spend hours trying to put it together when the holes have not been drilled in the right spot ! Very angry !
Ok quality for price range
The bookcase was good quality for the $80 price range however it is not a very sturdy bookcase and definitely needs to be screwed in to the wall to keep it stable. The main issue though was half the holes for the screws didn't line up so I have to drill my own holes but for $80 it looks good and does the job.
I have previously reviewed the Mae Floor Rug I purchased from Mocka nearly 1 yr ago. Small beige rug fibres shed constantly from the rug despite it being in a room which had very minimal use - to the point I could not use it.
Following my review Mocka offered me a $60 voucher for the $141 rug.
I finally used my voucher this week I ordered some 'Malia' decor baskets for the exact voucher value (not wanting to get stung again). Without fail the baskets arrived and they are also poorly made. Parts on the baskets were unravelling with visible glu...e on the handles of 2 baskets. I would not recommend Mocka products at all they are overpriced for the quality you receive. These "durable" baskets "made to last" (as the product description states) - arrived to me coming apart.
Poor Poor Poor
Extremely dissatisfied, after ordering 1 rug and being charged for3, told no returns for change of mind, I didn’t change my mind I only order one. Had to badger by emails for a reply. Won’t be buying from them again 0/10.
If you're looking for something a little different
I've bought a few things from Mocka over the years, with my most recent purchase being a Kenny Desk (clearance item, so can't really compare the price). I'd put their flatpack furniture on par with Ikea in terms of quality and ease of assembly. They're a good option if you're looking for something a little different but still stylish than other retailers in their price range. However, just like other the retailers, Ikea included, don't expect to get solid timber furniture at those prices. That said, I've found my entertainment unit and Mock...a Locka (bought c.2016/2017) have held up well to daily family use. The only negative I have to say about Mocka is the courier company they choose to use really lets them down. Even the most recent order still took the courier company 12 days to transport one flatpack from the Sunshine Coast to Brisbane. And I suspect if I hadn't logged an enquiry with them, it wold have taken even longer. This has been the same story not just every Mocka order, but with other retailers I've ordered from who also choose to use this courier company. If I were in Mocka's shoes, I think I'd be shopping around for a more reliable company to handle their customer orders
Hudson Mini Table - Natural
Toddler table arrived quickly but has issues with the top being chipped.
Reached out to customer service who were very response and quick.
Table size and chairs are fine for a 2 year old. Any younger will require assistance get on and off chairs. Easy to clean.
Chairs are stable with back rest making this safe for kids eating and playing.
Table design allows chair to slide all the way under the table allowing safe eating and less mess.
Very easy to assemble.
Questions & Answers
Hi just wanting review on indie stroller
Unfortunately there are no customer verified reviews available on this product at this stage.
Sorry we could not be of more help on this occasion.
Mocka Customer Service.
I emailed a while ago but never got a response.
I am looking to get the measurements for the boston cot, specifically the measurement from the floor to mattress base when it is at the highest position please
Hi There, Our Customer Service team do their best to respond to all querys as quickly as possible. Please check your spam/junk folder to see if the reply has ended up there in error. If you have not received the response, please email our Customer Service Team again at firstname.lastname@example.org and they can assist further.
Where is mocka manufactured, what country?
Hi There. In terms of our manufacturing partners, this would depend on the particular product. We know them all very well, we have worked together for many years and we have clear alignment in terms of the importance of our respective teams. Additionally we take all reasonable steps to ensure we are using materials (specifically timber) sourced from sustainable forests. In particular, we use New Zealand pine and sustainable European timbers as far as possible. For more information please contact our customer service team on email@example.com
So it is manufactured in new Zealand.?
Hi there, the items are designed in Australia but manufactured offshore. Mocka Customer Service.
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