Modern Group WA, Wangara Shutters

Great service and great product. Every window in our house now has Modern's Plantation Shutters. No issues quality wise. If there was an issue at installation has always been rectified. Olga & Steve have been great to deal with. Show details ·  1

Olga was very helpful in Organising appoints and quotes for Plantation Shutters. We have used Modern for many products over the years and have been very happy with them all Show details ·  1

Fabulous service I’m a repeat customer Won’t use anyone else Highly recommend always Thanks OLGA for all your support much appreciated and helped me a great deal Show details ·  1

No show to appt! Made a poor excuse of cancellation of the appt because of not answering a call. I've never had a company be a no show if they didn't get a call back. Any kind of msg could be enough to inform of cancellation, this is the modern world, haha. Nick didn't want to come for the appt and tried to get out of it. Since I caught him out,… Read more

he tried to put it back on me that's their company policy to be a no show if you don't answer their call. If that's the case, you should have that in all your appt bookings notice and that should be your company slogan, haha. "No answer = No show, even though you've made the appt intentionally." Haha

Disgusting customer service after sign up. Pushy salesman. Told of $200 spotters fee voucher, for a referral, which I had to fight for, got the run around. The 2nd referral I have been told a different story about the voucher, having to argue with the sales manager, still waiting for my call back which hasn’t happened, just ignoring me. emailed a… Read more

complaint, no reply. My next step is consumer protection. Overpriced and took 3 phone calls to get the installer back to fix a problem. Don’t use them: so disappointed with their process.

Pushy sales techniques - Please avoid to save yourself an uncomfortable experience – Don't waste your time getting a quote from this group. Unless you are immune to hard sell tactics and like a laugh, avoid as the process is quite uncomfortable. I don't normally review unless I actually purchase a product, however, I think this is necessary to help buyers avoid what happened to me. I am a strong independent woman and I almost fell… Read more

prey to these tactics.

I had the WA representative arrive at my house for a measure and quote, what should be an hour maximum turned into 2.5hrs of hard sell. No physical written quote at the end and a stream of sales pitches like, only available now, 50% discount, the requirement to advertise for them with a sign out front for 16 weeks to get the 'discount' and a constant hard sell, including a call to his 'boss' to get a further discount, to buy what looks like a decent product, but is overpriced for what it is, in fact double the price of competitors quotes. They are Australian made and that is worth something but not double the price.

I was not financially in a position to spend 12K on blinds, my budget was half that, and the hard sell almost had me signing up using a payment plan which thankfully needed paperwork from me that I did not have time to do at the time and said I would do later. My get out of free jail card, thank goodness.

I had difficulty getting the salesman to leave and I was made to feel very uncomfortable for expressing my concern at investing so much money. He kept saying, I hear you, but he didn't, he was after a sale and had no qualms about signing me up for something I was obviously not comfortable with. I live in a nice but simple home, not in the prestige suburbs in a multimillion dollar house and this kind of expense would have been over capitalising.

Please save yourself the stress and 3 hours of your time that you will never get back, and avoid this company. There are plenty of other providers for plantation shutters, many offering good quality products, decent salesmen who know their product and offer a quote without the hard sell.

I love my Modern Shutters and Olga is very pleasant and helpful . Making it a company easy to deal with. Also in the past had an outdoor blind which gave me another room. Would highly recommend Modern. Show details ·  1

Bought roller shutters and they work very well and their product is of good quality I am now going to get another quote for more roller shutters for the rest of my house. Show reply

Had roller shutters fitted to my bedrooms which are double sliding doors this was about 7 years ago and to this day I have not had one issue with them. I fitted the rechargeable battery packs and I am still using the original battery packs . The rollers are closed every night and opened every morning . Very reliable. Thanks Kiara Zachari for asking Show details ·  1

We have had the Roller Shutters for over 20 years, they still function perfectly and still look good. A worthwhile investment. The installation by Modern went well, on schedule and professionally finished. Show details ·  1

Olga was an excellent person for information about roller shutters. I had previously had these shutters in my previous home, so it was never going to be a doubt of not having them in my new home. Now I feel safe. Best security ever. Thank you Olga. Show details ·  1

Absolutely delighted with our roller shutters! On every level, from the initial contact with Olga through to the installation of a high quality product, we were impressed by Modern's professionalism and exceptional communication. Highly recommended. Show details ·  1

The experience was excellent and i have had no trouble with the shutters since installation 2020 – The Rep was very Professional and friendly and delivered the product as promised but with only 2 battery operations although there is 4 units on the walls. He was going to put a sign up advertising Moderns but never called back. Show details ·  1

Satisfied – Two sets of blinds installed. One in kitchen window the other in second bedroom window. Electric controlled by one mobile controller. Installation carried out as as quoted and cleanup afterwards. Only needed to seek help on one occasion we had left controller sitting in second bedroom base (which is unpowered). Once system explained,no problems… Read more ·  1

since. Olga has been a big help today, assisting with arranging the installation of additional master bedroom bay window shutters.

Very impressed with the quality of the product – Our shutters are 17 years old and we have only had one fault and that’s after they reached their 17th year. I have no complaints about the shutters at all or the Modern Group themselves. Show reply

Roller shutters are great – great product ,good service ,the roller shutters help keep our home warm in winter & cooler in summer less road noise & a privacy feature especially at night time Show details ·  1

MY MODERN EXPERIENCE – I have been a loyal customer with modern for over 8 years with our roller shutters and I have nothing but praise for them. They are there for us straight away and we have had no issues with them at all in all the years we have been with them. I have moved into my own house now and I was on the phone to Olga to start getting the roller shutters for my new house. I cant wait to see what they will look like. Thankyou Modern. Show reply

Good service and Quality – I have dealt with Modern group for several years. I always found them professional, and the roller shutters are good quality and have never had an issue with them. I am moving house again and require roller shutters Olga has been of great assistance and is very helpful. Show details ·  1

Worst sales experience ever!! – Worst experience we have ever had with a sales person! Talk about a no obligation quote. Salesman tried everything under the sun to get us to sign and didn’t want to leave until we signed. Put a massive discount from their original well over priced quote. Started at 38k dropped down to 15k. Salesman was there for 2 hrs until we told him to leave.… Read more

Would not give us time to think about it, offer was only valid right then and there.

Do not invite this company into your home. I could not discourage people enough !

Seeing the light – These blinds replaced my aging curtains and, in my opinion, look very smart. They have the advantage over curtains in that with the "split" you have an infinite variation of privacy versus ligh. Show reply

Happy customer – I like the look of the new shutters We feel Safe and secure in our house Great for reducing the heat on the Northern and western side of the house The staff are very helpful to help sort out issues Show reply

Professional experience – Scott Kelly visited my elderly mother to advise and quote her on her outdoor area. Overall, he understood her needs and recommended suitable blinds that would complement and improve her outdoor space. Show reply