Modlily

Placed an order with Modlily but cancelled the order within an hour. I selected the cancel order function and was offered a discount on purchases which I refused and requested a full refund which was agreed. Two days later I was advised that a credit note was issued and not the refund as requested. I am currently following up with credit company to cancel the payment with Modlily. Modlily are underhanded and I will never deal with them again.

Do not trust Modlily. I ordered a sweater in January 2026 and to this day June 2 2026 I have not received it or a refund. I have gotten a complete run around. You can only chat online with what appears to be a person and they promise a refund is coming that never comes. I also sent items back and never got all the items I exchanged for. Save your money for a more trustworthy company that literally has a customer service. Show details

I have returned 2 swimwear items Jan 2026 Paid for the return postage $29 AUS They have received my items and still have been unable to get a response about credit back Not an I out of pocket for swimwear but even extra money spent to return A… Read more

couple of years ago I brought an item and never received it. When questioned I could never get a response or even proof they sent it. Should never have given this company a 2nd chance.

First time ordering from Australia & all I can say is DON'T!!!!! The return process is extremely difficult, expensive & not worth the trouble. Customer Service continues to be difficult, despite contact being made inside returns window period. I am… Read more

currently over AU$400 out of pocket for items that are poor quality, strange sizing & terrible fabric. My order is still in 'dispute' after almost 6 weeks. Also note - any potential refund will be made in USD$ DO NOT ORDER from this company if you are in Australia!!

Recently purchased a Dress and was pleasantly surprised upon arrival to find that it actually fitted! I bought a Size L/18, due to having put on weight recently, and I have room to grow! Hopefully NOT I might add! It is Polyester but does not have… Read more

the normal 'nasty' Polyester feel to the material. I washed it in cold water only and hung it to dry in the Laundry for a few days. Perfect. My 4 Star Rating is due to the fact that whereas I thought I was paying in AUS turned out to be in USD! No mention of currency until one actually pays! I have worn My Dress. Very comfortable and as advertised as 'a Midi' I wore Brown Boots with it. It is more of a Maxi which suites Me fine! Apart from paying more than I anticipated I love My Dress! I feel good in it and have been told I look good in it! Can't ask any more than that can We!

Swimming costume and a cocktail dress – My first order from modlily was a two piece swimming costume. This is very tricky to order online, but being middle aged I find hard to find a suitable two piece swimming costume in shops. The black and white swimming costume arrived on time and it fits me really well, Then I got invited to a wedding. I saw a lovely green dress on this site and… Read more

thought this order could be a risky move. However, dress also fits me well. The quality of both garments is average, but more than satisfactory for a swimming season or a few party wears. I wish this brand all the best.

Beautiful Bowknot mid waist floral print black Tankini love it – Just received my beautiful Tankini set absolutely love it, sizing is absolutely correct and fits perfectly. Buying and receiving was so easy love the range of clothing. Show details

Very happy! – I ordered three bathing suit tops and am so thrilled with all three. They are so pretty and are true to size. I especially liked one of them so much that I went back and ordered another color in the same design. Can’t wait to get it, too! I highly recommend Modlily! Show details

I bought 3 items which said buy 3 get 1 free. When I asked to get one free they said I didn't qualify which was not true. I bought these bathing suits about a month ago. I haven't received them. Don't trust them.

DO NOT BUY. The photos of items are outstanding and while look the same are nowhere near as nice in reality. Very quick to take money. Items (2 pieces of swimwear) took over 6 months to arrive. Cheap nasty and ill fitting. Getting a refund was not only expensive from Australia (only US, CAN or UK to return items at buyer expense) but time… Read more

consuming and frustrating. I was given the ring around as they wanted me to accept a partial store credit and keep items (as I wanted the items or was going to spend another cent). I spent hours on the chat line via website (one cannot speak to anyone) repeatedly asking for a refund. I eventually received one but in effect only about half of what I spend due to mailing cost. You'd have to pay me to have anything to do with this company again. They appear to be some sort of Asian establishment due to some of the language or responses I received. Go Temu any day!!

Red dress , too small as gathered front and seam coming apart and only tried on. Yellow print must undo top,button to wear otherwise tight around neck. Otherwise a good fit. Elastic keeps riding up on my White/Blue dress tight around the neck, White flowers and Blue background is a good fit on me. Delivery took weeks.

Do not order from Modlily. I never received my order, despite several emails trying to resolve it. When I finally got a reply, I was told delivery had been attempted — on a Sunday — yet I received no notification from either the delivery company or Modlily that there was any issue. I requested a full refund, but was told to process it through my… Read more

order as a return, which was impossible because I never received any goods in the first place. Since then, I’ve sent multiple emails asking for a refund and keep getting told there’s no refund request to process. The only contact available seems to be automated responses rather than actual customer service staff. My experience has been extremely frustrating and concerning, so please be careful and do your research before ordering from this company.

Very difficult return process. If you take the refund without sending the item back, you only get 45% credit. Not even a refund to your original form of payment. I do not want a credit as I never want to purchase from them ever again Show details

Wouldn't recommend purchasing anything from here all of the clothing I've bought doesn't fit properly or looks different then the pictures on line. Have tried to send it back but to expensive to send it back.

Ordered almost a month ago. Apparently my order was shipped separately, however the first part of my order has yet to arrive on the projected date and they failed to update. The rest of my order is way beyond my target date. Going on vacation and wondering if it will arrive on time. Disappointed. No direct communication. Lesson learned, by… Read more

local...this company is over seas and I could've bought locally for the same price and walked away with guaranteed product. Hopefully when it finally arrives, I don't need to return it.....oh lawd....Lesson learned, you can buy sh#t anywhere in America for the same or less...

Modlily clothing looks beautiful and enticing. Anyone wanting to purchase, please don’t! It is a painful experience to return and get your refund. Delays in shipping take for ever! Website is difficult to navigate and most times you’re communicating with AI. Show details

I have requested my account and profile be completely removed and deleted from Modlily, but keep offering me to change my email subscription. The Customer Service team advised me that the account will be closed in 48hrs. $8hrs have elapsed and my account is still valid. Looks like I have to take it further.

I don’t recommend purchasing from this Company. Shipping date continues to change and I dare say my money has been lost! Buyer beware and avoid at all costs…….

Not at all like the pictures. I ordered 2 shirts and a tankini. The shirts are such poor quality fabric that I’m embarrassed to wear them. The tankini is very poor quality as well… but it’s the shirts that have me the crankiest Show details

I purchased a tankini from this company, Modlily late September 2025. As of this date, 29th October I have not received the item. I have contacted the company via their chat and help center which includes e mail. I have requested a refund. They also charged me in US dollars which was not clear on the page. They have no phone number so there is no… Read more

way to actually speak with a person. They refuse to refund. They are scam artists and thieves!!!!! I was foolish for not having read the reviews and ratings before purchasing. SAVE YOUR MONEY AND STAY FAR WAY FROM THIS COMPANY.

Modlily is a total scam. I purchased a dress and pair of bathers and I was charged in US dollars, so definitely not a bargain. I assumed it was AU dollars as the currency was not disclosed. The dress was not like the image on the website so I sent it back, … to Canada which cost an additional $30. They received it as I had tracking on the parcel and they still have not refunded me and it is one month later. Steer clear. Total scam. Show details

I purchased a blouse from this company, Modlily on September 2nd, 2025. As of this date, October 10th, I have not received the item. I have contacted the company via their chat and help center which includes e mail. I have requested a refund. They… Read more

have no phone number so there is no way to actually speak with a person. They refuse to refund. They are scam artists and thieves!!!!! I was foolish for not having read the reviews and ratings before purchasing. SAVE YOUR MONEY AND STAY FAR WAY FROM THIS COMPANY.

I bought 2 bikinis - thinking they were as advertised - ie. Larger-chested women. They arrived 2 months later to start with. Very poor quality and definitely not like the pictures. Zero support and the cup size is far too small. Cheap and nasty. In addition to this, I've requested 5 times to be unsubscribed from their mailing list. No joy. They bombard on a daily basis with up to 10 emails!! No way of contacting them either. Avoid at all costs! Show details