Momentum Energy

Momentum Energy

 Verified
2.0

330 reviews · Statistics

PositivevsNegative
24% · 78241 · 73%

Transparency
1.6 (121)
Customer Service
1.7 (132)
Rates and Fees
1.8 (120)
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Reviews

330 reviews
James
JamesNSWIllawarra, NSW5 posts
 

Incorrect rates on Energy Made Easy, no callback and bad phone system

After looking at the rates on the Energy Made Easy Website, I tried to look at switching. I couldn't do it online, so I asked for a callback. After 5 days, I got a text to ask if I still wanted to talk to someone, and after replying yes, I got nothing for days. When calling the number they ask people to call, you are asked to enter your customer number before you can go further. Entering random numbers will get you through to someone eventually........ and they then tell you their plan is more expensive than the current one! Show details
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Kris M
Kris M
 

Very disappointed!

Just experienced a 3 month dispute over an extremely high bill, so much wasted time and energy trying to come to an agreement to no avail. Very dissatisfied customer! Moved to DODO who provides much better rates. Show details
Nil
NilVICGreater Melbourne (Metropolitan), VIC
 

Bizarre and cheeky price gouging

We were on the nothing fancy plan. They then reduced their rates on the newly constituted nothing fancy plan (same plan name) but I had to actively change to that plan again to achieve the new rate.

So we booted them. Show details

Transparency
Customer Service
Rates and Fees
mammark1968
mammark1968
 
K T.
K T.VICGreater Melbourne (Metropolitan), VIC
 
Transparency
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Rates and Fees
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Georgia
GeorgiaVICGreater Melbourne (Metropolitan), VIC
 

DO NOT change to Momentum Energy

They are scammers. They entice you with lower prices to join them and your first bill sounds good. Our next bill came in at $930 and the interesting part was, we were overseas during most of the entire bill cycle. So we never used gas during this time and we were still charged $930. Do not sign up. Stay where you are. They are thieves. They are taking no responsibility for this . Read the reviews everyone is saying the same. Do not go with Momentum Energy. Show details
Younis
YounisVICGreater Melbourne (Metropolitan), VIC4 posts
 
Ray
RayNSWMid North Coast, NSW7 posts
 
Dean G.
Dean G.NSWSydney, NSW3 posts
 

Welcome letter rate was WAY higher than the website

I went onto the site, put in my postcode which is required to do a rate search, chose my plan based on that, and subscribed. Wasted time providing all details to set up the account. When the welcome letter arrived, the daily supply charge was about 50% more than the web quote, and the usage charges 7% more than quoted online. Total rip off. If I hadn't checked, I'd be paying almost $300 p.a more just for the daily charge. Just cancelled, 2 hours after subscribing Show details
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Chris Mac.
Chris Mac.VICSouthwest, VIC2 posts
 

Momentum charging for gas not used on property

I signed up with Momentum because they appeared to have high costumer satisfaction providing a clean and green service.
All went well until replacing my gas appliances with electric . Although notified that gas was no longer used on the property Momentum continued to send gas bills.
After three months of ringing and emailing the gas bills still came. When I didn’t pay the gas bills Momentum took money from my bank account. Appalling service. Show details
Transparency
Customer Service
Rates and Fees
James
James
 

They suckered me in on a cheap deal then started gouging

I live by myself, turn lights off, run one oil heater at night only turned down low. I don’t use my oven anymore and I run my washing machine during low tariff times. Unless I’m staying elsewhere , I can’t get my bills under 800/ month. Show details
In I.
In I.7 posts
 

Worst energy company by far!

Momentum are a huge disappointment! I signed up with them (electricity and gas) 6 months ago and my bills have never been higher! I have solar panels that seem to be useless because of Momentum's almost non existent solar tarrif. Not to mention the huge gas bill of $990 for 2 months worth of usage (regular 4 bedroom house with ducted roof heating) which we only use at night, plus there were several nights that we didn't even turn it on, therefore I can't justify these insane prices. If you sign up with Momentum, expect to pay higher than average bills! I've just cancelled and switched to another provider as I can't afford Momentum's services. They are ripping their customers off big time! Show details
Leigh
Leigh
 

Momentum energy Debt Collection

Longtime customer of Momentum. Have five accounts. Sent me a disconnection notice for an account I had paid three weeks earlier. Momentum could not even find record of notice. Momentum credit team admitted their error. Gave me $50 credit for me having to spend an hour on phone setting them right. Incompetent! Show details
Transparency
Customer Service
Rates and Fees
Rey
ReyVictoria2 posts
  Verified

Rates increased by more than 50% after 7 weeks

We signed up with Momentum energy for our new house (under construction) because their rates are lower than our current energy provider. However, after just 7 weeks with them, we got the following increase:
-Peak usage: 57.94% increase
-Off peak usage 81.06%: increase
-Supply charge: 3.36% increase

Meanwhile, our current energy provider has not increased and will be lower than Momentum Energy's new rates. It seems like they are deliberately offering lower variable rates to lure people into signing up. What an atrocious practice.

Their portal is not good either. Interval usage is available as list and can be imported as such. There's no option for a graph, which would have been easier to read. Show details

Don
Don4 posts
 

Worst customer service

Stay away from this company. Customer service reps and rude and don't listen just talk over you. Show details

Questions & Answers

Harlinah
Harlinah

why am I being charged Peak step 2 @$17.33 Avg cost / day I don't have an electric hot water system or a pool pump this seems extreme my bill has nearly tripled compared to all past bills

Ray
Ray  

I have no idea why you are being charged that levy. I found talking to different customer service people each gave different answers . I found getting any worthwhile info most difficult

Peter Cheung
Peter Cheung

What are the times of peak, shoulder and off peak

Jonathan
Jonathan  

I called Momentum, they're unable to answer this question, or the tariff if I were to add off-peak.
When they refer to peak on the bill, they mean normal 24x7 supply, there is no off-peak by default.

Julian W.
Julian W.

What are the gas peak times?

See all Momentum Energy questions

Details

CategoryEnergy Providers
Services ProvidedElectricity, Gas and Solar Feed-In Tariffs
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Contact info for Momentum Energy

  • ABN: 42100569159

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