Momentum Energy

Bills have been $80-$90 each of the 8 months I was with momentum. When I moved interstate and was leaving them, they hiked my last bill up to over $200. I moved out and wasn’t at the property for most that time caring for my dad who passed. My previous actual reading was less than the estimates. I have emailed and spoken to them and they are firm… Read more

in saying it was an actual reading and the others were estimates. I keep reminding them that my last actual was less than the estimates and why was this one so high. I live alone, I am frugal with my electricity- I don’t use heating/cooling often (this was August so I wasn’t using anything), I barely was at the place and everything is switched off at the wall except the fridge. Why is this a common occurrence reading through these reviews? How can they keep getting away with it? I received my first bill at my new place with a new company and it is back to approximately $100 when I’ve been there the whole time using power. STAY AWAY! :( I’m struggling financially and this has been a huge blow and they just don’t care.

Terrible experience with Momentum Energy. They lure you in with promotional rates, but their ongoing pricing and step-tiers are aggressively expensive. The absolute worst part? The moment you try to leave and switch to a fairer retailer, they hammer you with an outrageously high final closing bill that feels completely unjustified. Do yourself a favor and shop around—there are much cheaper and more honest energy companies out there. Show details

First Bill was four times as much as my previous provider energy Australia and then the top it off when we left them they left me a bill which was four times my last bill. Absolutely disgraceful. Show details

Signed up today - energy usage rates appear to be significantly better than Origin - 20% better at least which should be a $1000p.a + saving on my electricity bill. Sign up process had some bugs - apparently my type of street address is problematic - I live in a 'Way' which apparently results in the request being incorrectly flagged for 'bad… Read more ·  1

credit' meaning that my online sign up was denied despite absolutely no issues with my credit rating (I checked immediately to make sure nothing had changed with my credit rating). I requested a call back which hadn't happened after 4 or so hours of waiting so I called their help line which was answered within 60 seconds and the person on the line was very helpful, and he walked me through the sign-up process without issue.

I'll report back on whether the advertised lower rates eventuate in lower bills.

Best Plans – My energy plan with Momentum Energy is one of the best Plans I have been on, from the start Momentum Energy has been there to assist in any problems or concerns I may have had... and are the cheapest I have received Show details

Good Company in our experience – We experienced excellent customer service and okay prices in 2019-2021. Staff were lovely to us. Overall, a good company. We left after 2 years of using them for gas, due to needing a cheaper company for our budget. Show details

Daily charge is expensive look some where else. The billing is late a month on auto deduct system stuffing up my account. no apology or nothing. Poor customer service took ages to respond to my queries. Moved to a cheaper daily and kwhr rate. not recommending Momentum, look elsewhere as there are better providers.

Oh my goodness what a total shock we had when our bills came in. Their "warm welcome" plan which was touted as an affordable plan will actually melt your eyeballs when you read the bill. Our bill was $500 more (seriously!) than any other provider we have ever had. They somehow did not bill us for the first quarter, then sent us bills totalling… Read more

nearly $4000 all in one hit. No apology, no discount when we asked, even said yeah find another provider if you want they actually do not care. We have switched now to 1st energy and looks like for the same usage our bill will literally be $500 cheaper. Beware their marketing. Avoid.

The final bill was very high when all my other bills were low and I looked at the bill and they trying to charge me $404 for a outage, what a scam I am going to fight this Show details

Switch you onto a plan that is at standard/regular pricing without flagging or offering one of their much cheaper plans (approx 2/3 the cost of what I was being automatically switched to). You have to be very vigilant. Show details

Price hikes for July 1st, some very interesting math saying the average user would only pay a few dollars more, while increasing daily charge and peak charges by over 50%! Find someone else if you don’t want to pay a nearly two dollars daily charge Show details

Worst company do not use. If there was no stars that would be to much. Changed to momentum due to them offering cheap rates on the energy made easy website; jacked up prices with in 6 months; basically they only do estimated energy reads, final bill was an estimated bill and more than 500kwh over what it actual was and when I advised they stated… Read more

they do not accept own meter reads with a time stamped photo and that it was my problem to resolve with my new retailer.

Please be careful before signing up for electricity with this company. They may overcharge you. I signed up with them after my tenant vacated the property because I needed electricity only for open home inspections. We had open homes for just 5 days, and each inspection lasted about 15 minutes. After disconnecting the service, I received a final… Read more

bill of $280, which was very shocking. I contacted customer support, and they advised it would take 30 days to get a report from the actual meter reading company to investigate. They also repeatedly asked whether I had taken photos of the meter readings, which made me question why this was necessary.

Overall, this experience has been very disappointing. Please be careful.

They don't communicate with their meter readers, and send you estimated bills so at the end of your service at a property they charge you with a ridiculous amount to correct estimated bills. How did the meter reader access the property at the end if they couldn't do it consistently during? Such a rip off. Terrible customer service, and untrustworthy. Show details

Took over 6 weeks and multiple phone calls and emails to arrange with the distributor for a meter to be changed from Business to Residential. I was stuck with higher rates during this time and was only able to resolve the matter by contacting the distributor directly. Also falsely told it would cost $350 when it was free Show details

We signed over our gas and electricity a week ago, unfortunately we still have no gas connected, it was supposed 2 b connected today at the latest, after phone calls, they still don't know when they will connect it,, this is very disappointing, if I knew this I would not have signed up with them,, other companies are able to connect gas within 48… Read more

hours, so don't know why I keep being delayed, it's already been a week without it,, Don't sign up with this company, their an absolute joke

These parasites are worse than insurance companies... Ripping off everyone it's all about the money they don't give a rat's butt what they charge as 99% of your charges are what they think you will predict how much kws you will use... Greedy Muppets I'm sure everyone knows this this energy company should be shut down once and for all diddling… Read more

millions of dollars from Australian people as at the end of the day you are treated like garbage... Have a few family members who are currently receiving power from these thugs.. sick and tired of being taken for granted Definitely going elsewhere than pay a single cent more to be more ripped off. They can shove there rising prices where the sun don't shine.

Do not go with this company there rates are extremely high. We were overcharged for gas last year. Ok they realised and gave us a credit but this year the price was so high the bill was dramatically more. I asked about it after making sure we were not even using the heating ( actually freezing to save money) stay away from this company Show details

I'm going to keep this simple. DON'T USE THIS COMPANY. My usage compared to last year was half but my costs have doubled. Not wasting any more of my precious time on this. 0.00001 stars. Show details

I have been a happy Momentum customer for a number of years but recently received advice that they were increasing my electricity useage rate by 36%! The supply charge was also to be increased by nearly 12% and my solar infeed rate decreased by over 70%. How can such a huge increase can be justified or permitted I don't know. I will be changing companies and will no longer be recommending or supporting Momentum. Show details

Just joined Momentum through a third party due to cheaper rates. Two weeks later I get an email stating my rates are going up, what a joke. I rang them and they said nothing they can do. Two bloody weeks and increasing my rates, should be against the law to do this sort of crap. Show details

Worst company to deal with. I've moved out and they continue to charge me. Useless people. I've called, email and still no one there to bloody sort this mess. Frustrating Show details

For anyone thinking of signing up with Momentum Energy because they are green, don’t waste your time. There are cheaper providers that have way better customer service and don’t overcharge you for the fact. While we were with Momentum Energy every month was a similar cost except for one month that was three times our average cost - this wasn’t in… Read more

summer or winter when additional cooling and heating is needed, nothing changed on our end. They didn’t care about righting this wrong and proceeded to take legal action through icmpartners in order to force us to pay it!