They don't call back
I tried to sign up with momentum energy over 10 days ago. They still haven't called back with a quote. My address didn't show up in their system. I called 4X and they still haven't called back.
After trying to contact them repeatedly to sign a new contract, they didn't return my calls and then when I finally got through to someone, they hiked up the prices. I couldn't believe it was 3 times more than the original. Then, I sent the signed contract to them, I was one day late because of bloody covid and they rejected the contract. To insult us further, they hiked the prices up again 3 times that of the original contract. My blood is boiling and I feel so sick from this whole business. They need to go out of business. These electricity prices are not sustainable and people are going to go without.
Don't offer the plan they advertise
I was going to join one of their electricity plans offered in my area. Single rate with good pricing. Then in the process they call me to say that they can only offer me TOU, despite having always been on single rate with all my providers. Useless at best, "bait and switch" at worst.
No response for info
I'm not a customer. I sent them an email to ask why I would be applied a $2.98/day charge because of my type of meter, which happens to be a smart meter? I've received no reply & sent them another email to say 'don't bother to respond, I'm not joining Momentum'.
Terrible customer service.
Takes ages to get on the phone with anyone, they leave you on hold for such a long time. Can't even organise a simple visit from THEIR supplier without keeping me on the phone for hours.
New Customer - Absolutely Disappointed Terrible Service, Should Never Have Chosen Them
Joined up momentum energy around 2-3 months ago and just needed the simplest task done, adding my partners name to our invoices. Have called up 4 times now, including just now with the service provider hanging up on me mid-call. I ask for this basic of task about 3 weeks ago and they still cannot complete it.
On top of that, their meter readers cannot perform the simple task of opening a gate to check our gas meter. Stay away from this company, they're absolutely pathetic.
Use our energy plans comparison tool
Price for everything is skyrocketing and sometimes you'll have to try and rely on yourself and technology to save on costs. I hate to say this but unfortuantely this may involve signing up to a service where it is so automated that you know someone has lost their job because you've cut the middle man to save on cost. I chose Momentum simply because they offer Self Serve and their online registration interface is easy to use. If you are not tech savvy then stay away from this company as it is not any cheaper and the cheaper Self Serve plan will ...have no customer support at all. However, if you are good with computers you dont mind subscribing online and setting everything up yourself - the Self Serve Plan allows you to register your details / direct debit details online by yourself just to get the best rates around.
Product is enticing - but we are "not eligible" as we do not meet the credit requirements
Finally, a carbon neutral energy company. We wanted 100% Green energy too. Oh wait... we want to sign up and are told we aren't eligible to sign up as we don't meet the credit criteria. Both my partner and I have tried and the same problem happens. Went to livechat and they said there may be an issue with this approval process and that they will need to call me to do a credit check over the phone.. or you could fix your issue.
People want green and carbon neutral energy, and this is just your way of saying no to people who care about the environment enough to want to pay extra for these.
tricky company! be aware not get into trap
Looks price competitive when saw their marketing promotion, then moved to this company. However have not received first gas bill but received rate increase notice! really tricky! be aware not get into this company.
I would not recommend them to my worst enemy. Zero communication and landed with an astronomical bill .their reason a series of wrong readings . Now I have huge bill and the bill does not add up as I was having unusually high bills even before the huge billl
Stay away at all costs
Use our energy plans comparison tool
The country will be in a better position and so will we if we’re in Australian hands.
There is no better option. They are the only fully Australian company we have. All the rest are owned by companies overseas. This is a displacement of power not just for our country but for each of us individually each time we talk to them. As far as l’m concerned this is the only option.
Momentum energy app.
Hi, I need to add momentum energy app in my iPhone 11, but I can’t find the right way to do it. Can you right a little advice for me please?
The reviewer stated that an incentive was offered for this review
Gas switch over
Finally got things setup today, after 2 hours working out why the My Account showed inaccurate data. After finally having someone recoginse an issue they call back and say that as I didn't select at sign up that I had a old closed account, when I logged into My Account portal it linked a non active account - hence its my fault.
I checked the online sign up - zero option for pre existing closed account - only two options: 1. New Customer, 2. Add a service to a current account and or plan.
Letter of apology only after demanding it. I like tha...t their Aussie owned - but I should never have gone back. They are in this case for gas not the supplier - and although they are regulatory approved - I will still be logging a case with EMVO for the staff attitude and belittling of concerns, making me feel like I was all at fault - its an issue with the signup - not even the call center staff issue - but I work to hard to waste my money on arrogance. I use gas, I pay the due amount, that's it.
Use our energy plans comparison tool
dont touch them
we was geting high estimated bills double what the actual bill was so when i asked about it thay offerd to put in a smart power meter
from the day the smart meter went in we could no longer use our oven
i told them about it thay said it was the oven we got a new oven at a cost of $750 and it still wont work
thay refuse to beleave thay could have anything to do with it
but now i have a new oven i did not need and still no way to use it
Disgraceful behaviour of treatment of disadvantaged people and elderly.
They don't do mail bills no more, even for people who need it. They are Charging by the % of a bill in a different plan for disadvantaged people and elderly to still get their bills. Trying to force them into changing plans to pay outrageous amounts of money when most are on Disability pensions and struggling with money these kinds of people get penalised while people techno savvy get the cream off the top.
And they don't set a price based on the price of your bill month to month. And was told by a guy at accounts department, if price of bill ...rises, so does the amount payed for paper posted bills. While their rewarding people who can do online and work modern technology apps and computers. Elderly people also still function this way needing the option of paper posted bills, due to it being this way in their day and some are unable at over 6yo to ever catch up with technologies having never used it. But momentum is giving the young and people good with technologies cheap prices on a their standard bill rewarding this group of clients. Momentum only care about money and business. And cater to young people who can work a computer who can self serve their own bills expecting every one to follow no matter what a person's needs are. With no compassion towards people with special needs, their case workers are argumentative and show zero empathy to people with brain disorders or intellectual disabilities or elderly people who need a paper posted bill. Go with a company who does, there's many others out there who charge under $10 a set price for an old school posted bill, avoid momentum if you have special needs and are still in need to use paper bills to pay at the local post office.
Questions & Answers
times for off peak electricity
Dear Momentum Customers and Ex Momentum customers, -
Does Momentum eventually price gouge people who are on a concession after one year, or a few years, or is it only the non-concession customers that they eventually price gouge?
Thanks in advance.
Get an answer from our members and Momentum Energy representatives
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.