Don’t waste your time.
We have been without power for 5 days and they connect us for another 2 days because we “got onto them too late”- as if calling every day for the last 5 days was too late. We have wasted a week of rent on a house that is unliveable.
Don't want to give them any stars as they didnt connect my power when I moved. No power for at least 3 days.Disgusting!
Reliable power? What power? Great to be left without power for the whole weekend! No help except to pay an after hours fee for connection, not my fault, no way will a pay, so no power!
Received a power and gas bill for close to $200.....
The property is under lock and key, untenanted with no power or gas being used.
Momentum are nothing but thieves. The couldn't explain their charges or revoke the bill.
I attempted to obtain a quote for electricity via the Momentum Energy website. After filling in my personal information including DOB, Pensioner Card ID, followed by request for more identification, Drivers License, or Passport, I decided to cancel as surely this information is only required if I actually decided to move Momentum, not just a quote so that I could compare against my existing Energy provider! Not comfortable and if I start receiving phone calls and emails from Momentum, I will not be happy! Staying away from Momentum! They do not compare well on the other comparison websites.
Very overpriced. Poor customer service
Upon arriving in Australia, I signed up for momentum via price comparison site. I received my first bill and was slightly shocked by the price I then continued to use them for the year after reviving the next few bills which were even higher I decided to do some investigation and ask others around what the going rate was for 2 bed flat. Everyone was absolutely shocked at what I had been paying. I paid $800 a quarter, after changing provider- $200 a quarter. I don’t have a heater or aircon or any sort of high spending electronics. I’ve also been trying to get in contact with them for months now and each time they’ve said they’ll get back to me and never do.
You ripped my mother off , you took twice the payment you still have not refunded the money when you said you would we called up serval times an all we were told was it would be refunded the next day then the next time we called it would be refunded on friday and still NO money when my mother is literally in the negatives and has other bills to pay we will definitely be going to the electricity ombudsman about this because it is ridiculous you can take double payments but not return the money you took
Would not ever use them
I moved into a rental and don't use momentum. I've been getting mail from them marked "the occupier" and usually just put straight into recycling. Today I opened one.
It's got an overdue notice, and has an account number, but is addressed to "the occupier".
If they have the account number they must have known the previous tenants name. I know that previous tenant wasn't paying bills.
So they send the bill out and change to "the occupier" I'm guessing in hope the new tenant is not savvy and gets scared gas will be cut off and pay it! Seems ...like trying to get money from the new occupant to pay the old occupants overdue bills! Why else is it marked "the occupier" when they surely had a name on the account when the last person lived here?!! Scammers.
Signed up with Momentum via a Compare a supplier site, Momentum wasn’t the top but it was being spruiked as wholly Australian owned, so that’s a plus I felt. Process was painless, I said, sign me up. I later decided to look for reviews and saw these..... So today when I received my package I called them to cancel my application and account. Person I spoke asked me for reason for cancelling, he sounded gobsmaked when I told him, bad reviews....said he has NEVER heard that before and was going to google reviews. OK account closed, but feel free to call me again if you wish to open the account up again, no attempt to get me to change my mind, which was ok with me as I didn’t.
Not a good experience as a leaving customer
I am relocating and needed to cancel my Momentum electricity.
I tried to do so on Momentum website but after booking the cancellation for the 19th, I received a prompt saying I need to wait for a call from Momentum.
They called me a few hours later and surprisingly, not only they didn't try to keep me, they said the first available appointment is on the 22th. There was no answer why it is being postponed and I had a very bad feeling as the gentleman on the phone didn't care what my question is about and what my experience would be through this process.
I suggest they review my phone call and try to treat the leaving customers in a way that they won't stop others to go with Momentum!
come in spinner
Have been with momentum energy for approx 6 years, first 3 years were really good, low prices, company very honest and reliable, then the honey moon was over, when the fixed term was over and the ordinary rates kicked in, rang to see if maybe a better deal could be struck, customer service was rude and said if you don't like it switch, but alas their pretty much all the same, offer great deals then screw you to the wall, I'm slowly working to go totally off grid, then the circus will be over.
An Honest Review
I have only been with Momentum (electricity only) for 4 months. My experience is not that bad but not that great either. My first bill was only for 70 days not a full quarter because of some technical issue. My bill was more than double my previous home, and given that my new home has all LED lighting, 6 Star appliances, hot water is 100% solar and cooking is gas I was shocked. Then add that my old place had duct ed A/C its even more of a surprise. Two people live here and one is away 5 days per week
A phone call and emails to Momentum did...not achieve much at all. What I have discovered is these energy supply companies actually just send the bill. The meter is read by a third party and the electricity itself is actually supplied by yet another company (in my case Essential energy) Momentum just follow blindly what the meter reader tells them. The attitude is, the meter is NEVER wrong. I believe these meters are actually often wrong and if you have solar that confuses the matter even more.
Worst possible service provide in whole of australia
I was renting a place and did not have any option but to chose momentum energy for electricity and gas. For gas, they sent me a $0 bill for almost a year and even after checking they never said there was Nothing wrong. All of the sudden, when I was moving and tried to close the account, they said there is a balance on that account which I was expecting considering they have been sending me $0 bill for a year. There was a balance of $600 bucks which I was willing to pay and went into a payment arrangement plan which I lead myself. After doing al...l of this, I find out that they have transferred my account to DEBT collectors, even though it was their mistake for not sending me the right bill. They were sending correct bill for electricity which I was paying well before the due date every month. I told the debt collectors several times that I was in payment plan for the pending balance but guess what momentum team and debt collectors don't talk to each other. Anyway, long story short, I had to pay the balance in full otherwise debt collectors won't stop emailing, calling, texting and harassing me when all of this was not even my fault. Don't know if this will go into my credit score, I hope it doesn't but I won't be surprised even if it does. Terrible terrible terrible service, stay as far from this company as possible.
Literally stealing our money
I received a $777 bill for a 3 month period, I didn't believe we had used that much power, Its just myself, My partner who works fulltime and our baby in the household. I asked them to review it and their excuse is as pathetic as any telling me its through the winter period bla bla bla. I did a payment plan and was alot more mindful of using the heater and electricity. I was looking forward to my next electricity bill to see how well id done since the last one as I didn't use the heater at all as we'd just been through 3 months of summer, well ...I received it today $600!!!!!!!!!!!!! I refuse to pay that for 1! and 2! And how dare you ask me how much i earn when I was telling you i cant afford my bill. That is absolutely none of your business. I'm changing companies tomorrow! Shame on your company! absolutely pathetic! something is definitely wrong because every single person on here has the same problem with you. Youve just lost another customer.
Momentum Energy came to the rescue
I have been a momentum energy customer for a couple of years now. I was going to switch away to try and save a bit of money when I moved, as Simply Energy had cheaper rates, but it was a total disaster. Simply Energy failed to connect me at my new address, then failed to notify me. Momentum absolutely saved me. They got my power connected at the new address within a couple of hours of me lodging the request, gave me all the info I needed about the rates, and how it would work, and then texted me to tell me that the power was connected. Their customer service team are always extremely helpful and knowledgeable. I would highly recommend them as a supplier for anyone who is looking.
After you’ve been with them a while they Jack up your costs massively. They are a bunch of thieves and I will never deal with them again.
I got a $700 gas bill for two months and then more than halved my use of central heating, which was the only thing that could have cost so much, but got another $700 bill in the next period.
Questions & Answers
Dear Momentum Customers and Ex Momentum customers, -
Does Momentum eventually price gouge people who are on a concession after one year, or a few years, or is it only the non-concession customers that they eventually price gouge?
Thanks in advance.
What the off peak and off peak times ?
Great question, it actually depends on where you live or where your energy account is for.
I recommend calling 1300 662 778 so we can accurately give you this information depending on your account.
Get an answer from our members and Momentum Energy representatives
|Services Provided||Electricity, Gas and Solar Feed-In Tariffs|
Other Energy Providers
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.