Our contract concluded,we received no notification and were then put by Momentum onto their highest rate!
We were in a contract with Momentum Energy. This contract expired. We were not notified & Momentum then placed us on their HIGHEST Rate. We spoke to Momentum about this to no avail.Further, they never returned any calls as promised & we have had to wait on hold for extended times every time we call. Their phone hold service dose not even place what number in the que you are, or how long you can expect to wait.
Long term, expensive, bait & switch pricing
I signed up in August 2016, and the sign up process was smooth, with their rates being the most competitive on the market. The cost was 92c a day supply, 17.1c kwh peak, 16.1c kwh off-peak
Every month they'd email an invoice, and deduct the money from my account.
Then, every year they'd increase the rates, sending out notice by post, that I can never remember including the new rates on the first page, or mention the old rates, justifying each rate rise as being caused by external factors and suppliers.
Until suddenly I'm paying 98c a day supply, 27.2c kwh peak, 26c khw off-peak. My rates had gone up by 60% in two years. Yet, when I check on the website, they advertise a rate of 95c a day of supply, and 18.78c kwh.
Basically, they will raise their rates on existing customers purely because they can, and they rely on customer inertia to keep paying, rather than go through the trouble of switching.
God knows what my rates would be if I stuck around longer.
Switching to another provider was a 13 minute phone call, and I'll save hundreds next year.
Keep Away from Momentum
I signed up with Momentum on Dec 5, 2018. I had checked online, the figures looked good. Phoned and spoke with Mark, went through everything???, advised how much I would be saving and I signed up. Received the docs very quickly. Reviewed the charges and at the bottom was an extra charge 'Metering Charge'. Never mentioned online or during chat with Mark. Just a small additional charge of $2.8277/day - $835 per year.
Phoned Momentum they advised it was a wholesaler charge. Phoned the wholesaler. They advised they had never heard of it and it was nothing to do with them. I immediately cancelled the signup. No apology from Momentum for misleading, maybe even criminal, not mentioning such a huge charge.
Do not go near Them.
Rude sales team. Pricing is bait and switch
I got a quote from energy wizard with a really good price. I signed up but then got told no, I couldn't sign up. To make matters worse the sales rep so obnoxiously rude and kept talking over me. I actually had to ask if I could speak.
[name removed] is doing his best to deal with the situation, but I hope he realises if they treat customers and potential customers like this they'll treat employees worse.
Avoid at all costs
Bloody Angry Woman
Ridiculous in every way
They seem to use their own “industry specific” language regarding meter numbers and yet refuse to explain the difference between what an NMI and a the physical identity on the meter itself actually is. I have just received a ‘new’ offer and despite previous complaints about the same issue, they’re at it again. They list what they call an “NMI number” but it in no way resembles the actual number on the physical meter. I have quite literally just checked this meter number myself again 5 minutes ago, same thing, different day! Same with gas bill. Payments that were made direct from my disability pension were not applied to the appropriate account, and every time i tried to contact them and get a resolution they try to refer you to their credit department, but you don’t get to speak to an Australian, but they spin you a line, and expect you to believe it. And yet they want this latest offer to run for another 3 years! I live in unit block and I just want to ensure that I’m only paying my own bill, not someone else’s! How can you know that if the reference numbers they use are totally different to what is physically visible on the meter itself! This applies to both gas and electricity! Currently under review by the Energy & Water Ombudsman’s office. Seriously unimpressed.
Fair price on sign up....then it’s all downhill from there
Thought I would try an Australian company as that would seem the norm. All good at the start when you’re switching companies but then the bills just start skyrocketing!! When I questioned the increase as a long serving customer I was told that ‘our rates our the best in the market and we can’t assist with any discounts as you are on our best rate’ BABPAU!!! wrong answer!! When I requested for a quote as a new customer I was baffled and amazed on the difference of pricing!!! And to make matters worse I used the online ‘Quote’ system and used my neighbors house number and it was SIGNIFICANTLY less than mine, plus it’s a bigger home with larger land!!! Just remember momentum....A long term customer is the best kind of customer.
Terrible Customer Service
We moved into our property over a year ago. When we received the first bill for the property we queried a 'Summer Demand' charge, its been over a year and is still ongoing. We are constantly having to follow Momentum Energy up and get no response back. They also lied to us about sending United Energy a review, this was never done but we were told it was rejected. I would never recommend this company.
Sent overdue bill that's been payed, threatening to turn power off!!!
We were sent a random power bill that has already been payed and we always pay the bill on time. My partner has emailed them proof and spoken on the phone to them a few times with no result and they keep sending a bill that changes in value. They are now threatening to turn the power off if this is not paid but it's a muck Up at their end and we don't owe a cent. Is our next move getting a lawyer in and changing company or can we speak to someone who actually knows what they are doing there?! Disgusting service, we have a life and don't need stupid crap like this to waste our precious time.
Momentum Energy Closed at 1:30pm on a Friday!!!!!!!!!!
I tried to ring Momentum Energy to enquire about a new plan and query a bill which said that we were overdue, despite us having paid it. I rang at 1:00pm on Friday 21st December and was put on hold for 30 minutes. Someone then picked up the phone - and then hung up straight away! I then got a message saying that they were closed (at 1:30pm on a Friday!!) and then another message saying to ring between 8am and 6pm Monday to Friday!! WTH??????
Incompetent. Stay away.
Signed up online no fuss.
Six weeks later, Ausgrid turn off my electricity without warning, saying that no retailer has been set up for the property.
No wonder the sign-up was no fuss, because nothing had actually happened.
I just called Momentum to see what’s what, and am told that the property’s previous energy retailer had “rejected” Momentum’s prior attempt to establish service. So I guess they did nothing about it, didn’t try again, and didn’t think to let me know.
So, today I’m without power. Momentum said they can turn on the power “no problems” today but at a fee of $140. I asked them to waive or absorb the fee but they’re digging their heels in.
$140 to have a service which they were supposed to do six weeks ago? Right on.
I've been with them for awhile but I think there are expensive my latest gas bill over 1000 how ?
I only use the stove and not often and my gas wall heater hasn't worked in 6 months .
My power is the same ,I admit using small heaters during winter ,and I do turn of lights not in use and switch power points off like kettle washing machine etc I should make my landlord pay for the bill my power bill .
I was overcharged ,when i asked for a better deal they advised they call me back within 48 hours.
Never heard from them again ,they also ignored my emails.
Had to change to another provider which was 25% cheaper
Great customer service
Really like this power company - the lowest bills I've ever had, and extremely responsive and thoughtful customer service. Shout-out to Naomi specifically!
Sent me the wrong year bill with my old email address
I received a text saying my bill is overdue for couple days last Friday and I rang the customer service to find out. I requested her to email me the bill so I can pay straightway. However, the lady sent me the month period of usage but last year 2017 and also sent to my old email address. I was so shocked when I saw that. How I suppose to pay the period I already paid and now it is in 2018!
I requested a justification for excessive charging I.e. price increases over a 5 year period measured against CPI failed to provide.
Hidden rate hikes, awful customer retention policies
Our electricity plan renewed each year. Whilst all other communication from momentum was by email, they only sent our renewal notice by mail...and hidden in there was a comment that we may be eligible for better rates if we phoned in.
Little did we know that the rates for a new customer on the identical plan that we were on were almost half the rates they were charging us, an existing customer.
We only discovered this once our bills got higher and higher.
We gave momentum multiple opportunities to keep our business, but only if they were to acknowledge the audacity of what they had done and offer some reasonable make-good. This was “not their policy” so we were simply forced to leave.
Have mentioned this now to friends/family and they have discovered the same with their momentum accounts!
Unfortunately momentum can’t claim they are so ethically conscious when they treat their customers as nothing more than someone to sneakily squeeze more dollars from!
Very decent supplier.
I have had my mains and solar power handled by Momentum for several years and have no complaints. Their support people are easy to deal with and their prices are very reasonable. I had a couple of years where I thought the annual price hike was unreasonable but was able to haggle it down by phoning them and quoting a better rival price. That hasn't happened for a few years though and their prices are good compared to other offers I've looked at.
Recently moved out of my house and the final bill was $2000.00 for 3 months!! Always paid on time no thank you for that...live alone when I questioned the bill they said there is nothing they can do about it!!! Have not done anything different, worked all day, so how a single person can get a bill like this in 3 months!? A rip off nothing else!!!
So far so good
Frustrated with the jargon than my current provider kept feeding me I looked for a change. Being a Geelong Cats member I was aware of Momentum Energy and decided to give them a call to see what they could offer.
I spoke to a really friendly lady named Erica who asked me all the information from my past bills without asking how much I had paid, the quote she gave is ensuring our family is significantly better off and happy with our decision. Erica's professionalism and willingness to meet my needs ultimately swayed my decision and looking forward to a fresh start.
$1200 Gas bill???!!!
Terrible prices , very high hikes in prices , used to have $200 max bill. Called the customer service with no resolution , I don’t recommend Momentum to anyone
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