STAY AWAY!! I totally agree with the rest of the reviews!
I switched my electricity thinking they were cheaper, THEY are NOT.
PLUS they keep sending me overdue notices when I have already paid them, including PHONE calls, as if you need them during these difficult times. Lucky I have proof that I have paid them!
PLUS they've sent me SOMEONE else's GAS bill...what the?!!!!
Overpriced & no accountability for mistakes or overcharges
We only signed up with Momentum a few months ago, our first gas bill had two deductions for corrections (in the hundreds), & our first power bill is more than 3x our usual power spend. I called to discuss our options as we cannot afford a $1000 power bill during COVID when our usual spend is less than $300. The only offer of solution or assistance was for us to pay $400 call out fee for an investigation. There's no way the bill is correct but we can't afford a $1000 bill + $400 call out fee. As other reviewers have stated, they offer a great product up front to suck you in but the additional charges on the bills are big and expensive surprises.
Stay away from this company
They lie about meter reads and corona virus then harass and threaten with Dept collectors after payment plans were already put in place. Customer service is the worst I have ever dealt with.. The screenshot of the message provided was received 4hrs after another payment arrangement has been made... Just proves the level of maturity and professionalism these clowns lack
these guys are ruing my life something should be done bout momentum
momentum is the worst iv been with them for 3 years and I live in a 2 bedroom unit in the Grampians and they keep bleeding me dry just last month I finally got the 600 dollar rebate but they weren't going to let me do it they said I was ineligible then the government help and put it though coz my bill was like 700 or something so the government said they would help because of the corona pandemic
so I got 600 taken off bill then momentum rang me next day saying they were going to cut off my power so I agreed to give them 60 dollars centre pay a ...
DO NOT GO WITH MOMENTUM!!!
They will offer you a great deal to start with, but months on they will start charging you $400 a month FOR A 2 BEDROOM UNIT
And there's no discount if you pay early.
Don't do it, and if your energy bill is high they will charge you for someone to check your meter.
It's been almost 30 days and I've heard nothing
Applied for a gas connection on 20th July. Almost a month now and have heard nothing. Thought I was going to save money moving away from Origin but just received another huge bill from them again. The point of moving to Momentum to save mone on gas is almost irrelevant given that summer is around the corner.
I switched away from momentum because I found they started off with reasonable rates but jumped significantly after the first year. I rang and asked if they could offer a better deal and was told I had the best they could offer. Didn't even seem interested in trying to keep me as a customer do I obliged by taking my business elsewhere.
Unfair practice and greedy behaviour
We moved our daughter to this company after having a very poor experience with another power company. We thought by transferring to an Australian owned and operated company our daughter would receive fair treatment and be looked after in an honest manner. Initially this was the case and the bills received were very reasonable. As time went on the bills became steeper and steeper to the point that I recently examined one of the bills which was sky high at $684 for the previous quarter. When I examined the Momentum invoice I discovered that the ...company was charging 0.45 cents per kilowatt hour for peak usage . When I compared with other power companies I discovered that no other company charged this rate for peak usage. When I checked the momentum web site the company was offering to attract new customers with almost half the peak rate . This company should have been looking after its existing customers instead of trying to con new customers with lower rates , later to transfer their accounts to higher rates on the quiet. My advice is do not trust this company they are not transparent or fair, in my view.
- Verified customer
Unethical overcharging tactics! Customer Service Confirmed Momentum Ripped Off their Customers!
People be aware! Do not sign up with Momentum!
Check your invoice / billed rates carefully!
Their customer service representative was very arrogant about their business tactics for overcharging their loyal customer for hundreds of dollars!
They even confirmed on the phone call that they have done nothing wrong - stating a small disclaimer hinting that we may not be on the cheapest rates available. Rather than sending an email / letter to notify their customers that their customers are not on the cheapest rates.
I can understand the ultimat...e goal is to make profit for the company but if the only way to make profit is by ripping off their loyal 5 years customers - then there is absolutely no other reason to stay with them! Even if Momentum offered their customers cheaper rate they are still be able to make profit.
Highly unethical and deceptive marketing
HIGHLY UNETHICAL MARKETING. I applied for their cheapest plan. Once I applied for it - they ran a credit check. They then said "you dont meet our minimum credit requirements" and then offered a much more expensive plan after already putting an enquiry on my credit file. Once you have an enquiry on your file it reduces your credit score. How on earth can they be willing to accept your business at one price but not another. I am in a high income bracket and have significant assets. I am going be making a complaint to the energy regulator
Absolute worst power/gas company!
The staff are the rudest most insincere people i have ever met - i would not recommend this group if they were the last company on earth. They may provide Australian power - but they are the furthermost thing from 'Australian'.
- Verified customer
Amazing customer service and competitive rates
Amazing and friendly customer service. Unbeatable prices (when compared on VIC gov energy comparison site). Easy to read bills and easy to navigate website. I joined momentum a few years ago for electricity and gas and would highly recommend them.
Organised our electricity connection 3 days prior to our move. On the day of the move, rang as instructed once the meter was switched off, to get the electricity connected through Momentum's provider PowerCore. They did not connect in time prior to the weekend, went 24 hours without power, hot water etc. Had to go with AGL as they provide 24/7 connection and customer care. Appalled with the service from Momentum and the difficulty in connecting and cancelling electricity.
Horrible and dodgy Sales people
All they got is dodgy sales people who will promise you everything before you signup and they wont respond to you after. You better to look for options, they absolutely terrible. By the way customer service is horrible and there is no internal communication at all. I rather live without electricity like a cave man than signup with Momentum, very bad experience.
Absolutely applied by the service with final read that was just an estimate. Was over double the previous bill. Couldn’t help with why a final read was not done and had the hide to ask me a month after moving to return to property and take a photo of metre. Wouldn’t recommend them to my worst enemy.
Got mail from them saying I have in a deemed contract with them after moving into a new property few months ago though I orgnised different service provider before moving in. Call them and their call centre agent confirmed their record is outdated and I can ignore all mails. Then got another 2 mails from them threatening disconnection of my service. Emailed them before and the agent didn't bother to check their system before replying rudely. Will never consider this company in the future.
Dont trust them. Bad service no help
I have been with them for few months and always made sure my bill is paid on time. I paid one of the my bill on 30th Jan which was due on 31st Jan. After few days I got a email saying its over due. I called and was told to email proof of payment. I emailed the same day. After few days another reminder of overdue bill. I called again same story. Went through same thing 5 times providing - Proof of payment, my Credit card screenshot etc. Finally I asked to speak to a manager and was put through to Daniel. He assured me he will look into it and ge...t it resolved and call me back in 24 - 48 hours. Guess what he finally called me after 8 days !!!! and left a message. Called back he is busy and called me back the next day just to inform the issue is not resolved and I need to contact Australia post to check. All this even after I have provided all proof of payment. If I dont follow up with Australia post they will send it to some credit company. Excellent!!!!!! service even after I have made the payment. This payment was in end of Jan. Now its 9th April and still not resolved. I have even made 2 other payments after that but still these guys think I have not made the one payment from Jan that how useless their whole system is.... absolutely pathetic. I guess time to change from them.......
Please be careful!!!
I'm only a pensioner and when I was in Melbourne I was with lumo and my bill was about $20 a month as I don't use much power!!
Shorty I moved to NSW and hoping to stay with lumo but they are not in NSW, so I made the worst mistake of my life by joining momentum!!
When I received my first bill for 26 days it was $182 I was in the most biggest shock of my life and I'm only a pensioner and I never cook I never turn on lights I'm always in the dark and it was still $182?? All what momentum cares about is ripping people off and during a time like th...
Questions & Answers
I was thinking of transferring my energy supplier to Momentum. Having read the overall reviews it appears Momentum has a very bad rating. Is this true.
They quote really low rates - and then unless you have some kind of government level credit rating - they tell you that you dont meet their required credit score, and then offer you a more expensive energy plan. It needs to be investigated. Its highly unethical, as they do a credit enquiry on you in the process.
To put it in context - I have recently refinanced $1.55m in home loans, and had a car loan approved, all in the last six months. I am in the top 5% of wage earners in the country. Somehow I didn't pass the credit score for an energy account that was being paid by direct debit? Its unbelievable - this stuff should be investigated by the ACCC
I have had massive problems dealing with business accounts with them also. They are impossible to deal with. Give them a wide wide berth
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