Momentum Energy

Momentum Energy

 Verified
Momentum Energy
2.0

339 reviews

PositivevsNegative
23% · 77251 · 74%

Transparency
1.6
Customer Service
1.7
Rates and Fees
1.8

Reviews

339 reviews
339 reviews
Marika
MarikaSydney, NSW5 posts
  Verified
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Veronica
Veronica Greater Melbourne (Inner), VIC4 posts
 

Poor experience

This company is not across there administration detail - my account name is across two unit supply addresses. Seriously if I could rate 0 I would. Show details
Jye D.
Jye D.Greater Melbourne (Metropolitan), VIC9 posts
 

Rip off

They've changed my gas plan and it's higher than the highest priced one on their website? How is this even legal... Scammers Show details
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Unit Owner
Unit OwnerGreater Melbourne (Inner), VIC
 

Be careful with Momentum energy

Be very careful when you deal with this gas provider. I was talked into taking up their product despite telling them that no tenant was in the shop. They basically told me that the gas could be cut off and that it was expensive to get it re-connected if I didn’t open an account . As the shop has been empty for months no gas has been consumed. Now I find out that the gas would not have been cut off. Instead I now have a bill for “daily fee” despite never having used any gas. When I complained I basically was told “too bad”. Show details
Sharon C.
Sharon C.Greater Melbourne (Outer), VIC21 posts
 

Useless

Have tried to contact them today twice, on hold for 45 mins the first time have now been on hold 45 mins, still holding.Wanting to know why daily rate is more than double of any other Company and also the anytime rate is double When I finally got through they have a cheaper plan, however it is only accessible to people who have an email and do direct debits, which my Elderly Parents do not have. It is cleary discrimination.. Show details
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Sam
Sam2 posts
 

Waste of time

I tried to apply for electricity with Momentum and got this response: Unfortunately you haven't met our credit eligibility criteria to sign up with Momentum. Seriously?? I have an excellent credit rating and have never paid electricity late. After seeing all the horrendous reviews I'm glad I was rejected. Show details
Tom W
Tom WMurray Region, NSW2 posts
 

Another corporate company out of control

I've been a commercial customer for several years and have never been happy with there transparency they seem to be able to promise the world but don't deliver lower promised rates.
My greatest concern is there lack of respect for privacy rules they contacted someone with the same surname and commenced to tell them about my 2 day overdue account. When I queried them after 35 mins on the phone they didn't seem to concerned so as a result I'm putting in a formal complaint today to the privacy commissioner 8/5/2024 Show details
P.P
P.PGreater Melbourne (Outer), VIC6 posts
 

Bad customers service

Not happy with their costumers service.
Zack from costumers service did everything to not be helpful.
Now I'm shopping around to change it to other company Show details
Gerd
Gerd
 

Deceptive pricing practices - avoid

Deceptive pricing practices - they reduced my plans' rates but charged me the older higher rates - I had to complain to the ombudsman... not a high integrity provider Show details
Customer Service
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Nambucca Valley User
Nambucca Valley User5 posts
 

Overpriced and uncaring

Extremely disappointed with their pricing. We are a small business and found their bills extremely taxing on cash flow. We compared prices and received much cheaper alternatives. We tried to contact them to see if we could renegotiate and they never bothered responding. They did however contact us when we told them we were going elsewhere. Funny that. To add to the disappointing experience, we have been making regular payments to finalise the last bill. Not good enough for Momentum. They sent our details to the debt collector. Never, ever again. Not recommended under any circumstances. Show details
Madhouse
Madhouse
 

Customer service there’s none

New potential customer here - would be good if you can get through to talk to someone on their numerous phone numbers without having to pin in your acct number - dah I’m was a potential new customer , and their email service well that’s another story Show details
James
JamesIllawarra, NSW5 posts
 

Incorrect rates on Energy Made Easy, no callback and bad phone system

After looking at the rates on the Energy Made Easy Website, I tried to look at switching. I couldn't do it online, so I asked for a callback. After 5 days, I got a text to ask if I still wanted to talk to someone, and after replying yes, I got nothing for days. When calling the number they ask people to call, you are asked to enter your customer number before you can go further. Entering random numbers will get you through to someone eventually........ and they then tell you their plan is more expensive than the current one! Show details
Kris M
Kris M
 

Very disappointed!

Just experienced a 3 month dispute over an extremely high bill, so much wasted time and energy trying to come to an agreement to no avail. Very dissatisfied customer! Moved to DODO who provides much better rates. Show details
Nil
NilGreater Melbourne (Metropolitan), VIC
 

Bizarre and cheeky price gouging

We were on the nothing fancy plan. They then reduced their rates on the newly constituted nothing fancy plan (same plan name) but I had to actively change to that plan again to achieve the new rate.

So we booted them. Show details

Transparency
Customer Service
mammark1968
mammark1968
 

Questions & Answers

Harlinah
Harlinah

why am I being charged Peak step 2 @$17.33 Avg cost / day I don't have an electric hot water system or a pool pump this seems extreme my bill has nearly tripled compared to all past bills

Ray
Ray  

I have no idea why you are being charged that levy. I found talking to different customer service people each gave different answers . I found getting any worthwhile info most difficult

Peter Cheung
Peter Cheung

What are the times of peak, shoulder and off peak

Jonathan
Jonathan  

I called Momentum, they're unable to answer this question, or the tariff if I were to add off-peak.
When they refer to peak on the bill, they mean normal 24x7 supply, there is no off-peak by default.

Julian W.
Julian W.

What are the gas peak times?

See all Momentum Energy questions

Details

CategoryEnergy Providers
Services ProvidedElectricity, Gas and Solar Feed-In Tariffs
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Contact info for Momentum Energy

  • ABN: 42100569159

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