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Momentum Energy
2.1 from 299 reviews · View Statistics
See the Best Energy Providers in 2022 as rated by Australians on ProductReview.com.au.
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Reviews

  • Transparency
    1.6 (97)
  • Customer Service
    1.7 (107)
  • Rates and Fees
    1.8 (102)
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Alex
AlexSydney, NSW
  • 10 reviews
  • 1 like

They don't call back

published

I tried to sign up with momentum energy over 10 days ago. They still haven't called back with a quote. My address didn't show up in their system. I called 4X and they still haven't called back.

Transparency
3/5
Customer Service
1/5
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Rita S.
Rita S.Sydney, NSW

Appalling behaviour

published

After trying to contact them repeatedly to sign a new contract, they didn't return my calls and then when I finally got through to someone, they hiked up the prices. I couldn't believe it was 3 times more than the original. Then, I sent the signed contract to them, I was one day late because of bloody covid and they rejected the contract. To insult us further, they hiked the prices up again 3 times that of the original contract. My blood is boiling and I feel so sick from this whole business. They need to go out of business. These electricity prices are not sustainable and people are going to go without.

Transparency
1/5
Customer Service
1/5
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Joe
JoeSydney, NSW
  • 2 reviews
  • 2 likes

Don't offer the plan they advertise

published

I was going to join one of their electricity plans offered in my area. Single rate with good pricing. Then in the process they call me to say that they can only offer me TOU, despite having always been on single rate with all my providers. Useless at best, "bait and switch" at worst.

Transparency
2/5
Customer Service
3/5
Momentum Energy
Momentum E.Momentum EnergySend a private message
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Mark H
Mark H
  • 2 reviews

No response for info

published

I'm not a customer. I sent them an email to ask why I would be applied a $2.98/day charge because of my type of meter, which happens to be a smart meter? I've received no reply & sent them another email to say 'don't bother to respond, I'm not joining Momentum'.

Transparency
1/5
Customer Service
1/5
Momentum Energy
Momentum E.Momentum EnergySend a private message

Hi Mark, a daily charge is to ensure there is always a supply of energy to your property. I'd love to look into this further for you - if you'd like some further clarification, please email info@momentum.com.au. -Harriet

Mark H
Mark H
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MBD
MBD
  • 2 reviews

Terrible customer service.

published

Takes ages to get on the phone with anyone, they leave you on hold for such a long time. Can't even organise a simple visit from THEIR supplier without keeping me on the phone for hours.

Transparency
1/5
Customer Service
1/5
MBD
MBD
Momentum Energy
Momentum E.Momentum EnergySend a private message
MBD
MBD

I've already escalated it and nothing has been done - also had to wait multiple business days to even get a response. Judging by the other reviews I'm not the only one experiencing this sort of poor customer service. Get better.

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Kairo
KairoMelbourne
  • 8 reviews
  • 13 likes

New Customer - Absolutely Disappointed Terrible Service, Should Never Have Chosen Them

published

Joined up momentum energy around 2-3 months ago and just needed the simplest task done, adding my partners name to our invoices. Have called up 4 times now, including just now with the service provider hanging up on me mid-call. I ask for this basic of task about 3 weeks ago and they still cannot complete it.

On top of that, their meter readers cannot perform the simple task of opening a gate to check our gas meter. Stay away from this company, they're absolutely pathetic.

Transparency
1/5
Customer Service
1/5
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YLiu
YLiuGreater Melbourne (Outer), VIC
  • 2 reviews

Self Serve

published
Transparency
4/5
Customer Service
3/5
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Sherry X.
Sherry X.
  • 4 reviews
  • 1 like

Product is enticing - but we are "not eligible" as we do not meet the credit requirements

published

Finally, a carbon neutral energy company. We wanted 100% Green energy too. Oh wait... we want to sign up and are told we aren't eligible to sign up as we don't meet the credit criteria. Both my partner and I have tried and the same problem happens. Went to livechat and they said there may be an issue with this approval process and that they will need to call me to do a credit check over the phone.. or you could fix your issue.

People want green and carbon neutral energy, and this is just your way of saying no to people who care about the environment enough to want to pay extra for these.

Transparency
1/5
Customer Service
1/5
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Wendy
WendyGreater Melbourne (Inner), VIC
  • 2 reviews
  • 5 likes

tricky company! be aware not get into trap

published

Looks price competitive when saw their marketing promotion, then moved to this company. However have not received first gas bill but received rate increase notice! really tricky! be aware not get into this company.

Incentivised Review No
ServicesGas
Momentum Energy
Momentum E.Momentum EnergySend a private message
Wendy
Wendy
Momentum Energy
Momentum E.Momentum EnergySend a private message

Hey Wendy,
Thanks for your response. Our rates are always updated to be correct at the time of access. This is not intended to be a lure or promotional rate; but, quite simply it is the rates that we had at that specific point in time.
-Tim

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Pasi C.
Pasi C.Metropolitan Adelaide, SA

Zero stars

published

I would not recommend them to my worst enemy. Zero communication and landed with an astronomical bill .their reason a series of wrong readings . Now I have huge bill and the bill does not add up as I was having unusually high bills even before the huge billl
Stay away at all costs

Transparency
1/5
Customer Service
1/5
Momentum Energy
Momentum E.Momentum EnergySend a private message
Pasi C.
Pasi C.

I have called only to be told we don’t have an explanation for what happened .
Any man/woman with half a brain should never have any dealings with this unscrupulous organisation.
Be warned “ a lesson well taught is a lesson well learnt”

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Martha
MarthaVictoria
  • 2 reviews

The country will be in a better position and so will we if we’re in Australian hands.

published

There is no better option. They are the only fully Australian company we have. All the rest are owned by companies overseas. This is a displacement of power not just for our country but for each of us individually each time we talk to them. As far as l’m concerned this is the only option.

Incentivised Review No
ServicesElectricity
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Alfonso
AlfonsoSydney, NSW

Momentum energy app.

published

Hi, I need to add momentum energy app in my iPhone 11, but I can’t find the right way to do it. Can you right a little advice for me please?

Customer Service
4/5
Rates and Fees
3/5
ServicesElectricity
Momentum Energy
Momentum E.Momentum EnergySend a private message
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The reviewer stated that an incentive was offered for this review

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casper_juz
casper_juz
  • 9 reviews
  • 2 likes

Gas switch over

published
Transparency
1/5
Customer Service
1/5
Momentum Energy
Momentum E.Momentum EnergySend a private message
casper_juz
casper_juz
casper_juz
casper_juz
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beny
benyHunter Region, NSW

dont touch them

published

we was geting high estimated bills double what the actual bill was so when i asked about it thay offerd to put in a smart power meter
from the day the smart meter went in we could no longer use our oven
i told them about it thay said it was the oven we got a new oven at a cost of $750 and it still wont work
thay refuse to beleave thay could have anything to do with it
but now i have a new oven i did not need and still no way to use it

Transparency
1/5
Customer Service
1/5
Momentum Energy
Momentum E.Momentum EnergySend a private message
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John Lawrence
John Lawrence
  • 2 reviews

Disgraceful behaviour of treatment of disadvantaged people and elderly.

published
Transparency
1/5
Customer Service
1/5
Momentum Energy
Momentum E.Momentum EnergySend a private message
John Lawrence
John Lawrence
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Questions & Answers

Joe
Joeasked

times for off peak electricity

No answers
Anonymous762
Anonymous762asked

Dear Momentum Customers and Ex Momentum customers, -
Does Momentum eventually price gouge people who are on a concession after one year, or a few years, or is it only the non-concession customers that they eventually price gouge?
Thanks in advance.
Regards, Anonymous762

No answers
Mark B.
Mark B.asked

What are off peak and on peak times ?

1 answer
Jen
Jen

There are no peak or off peak times

See all Momentum Energy questions

Get an answer from our members and Momentum Energy representatives

Details

CategoryEnergy Providers
Services ProvidedElectricity, Gas and Solar Feed-In Tariffs
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