Momentum Energy

Switch you onto a plan that is at standard/regular pricing without flagging or offering one of their much cheaper plans (approx 2/3 the cost of what I was being automatically switched to). You have to be very vigilant. Show details

Price hikes for July 1st, some very interesting math saying the average user would only pay a few dollars more, while increasing daily charge and peak charges by over 50%! Find someone else if you don’t want to pay a nearly two dollars daily charge Show details

Signed up today - energy usage rates appear to be significantly better than Origin - 20% better at least which should be a $1000p.a + saving on my electricity bill. Sign up process had some bugs - apparently my type of street address is problematic - I live in a 'Way' which apparently results in the request being incorrectly flagged for 'bad… Read more ·  1

credit' meaning that my online sign up was denied despite absolutely no issues with my credit rating (I checked immediately to make sure nothing had changed with my credit rating). I requested a call back which hadn't happened after 4 or so hours of waiting so I called their help line which was answered within 60 seconds and the person on the line was very helpful, and he walked me through the sign-up process without issue.

I'll report back on whether the advertised lower rates eventuate in lower bills.

Best Plans – My energy plan with Momentum Energy is one of the best Plans I have been on, from the start Momentum Energy has been there to assist in any problems or concerns I may have had... and are the cheapest I have received Show details

Good Company in our experience – We experienced excellent customer service and okay prices in 2019-2021. Staff were lovely to us. Overall, a good company. We left after 2 years of using them for gas, due to needing a cheaper company for our budget. Show details

Worst company do not use. If there was no stars that would be to much. Changed to momentum due to them offering cheap rates on the energy made easy website; jacked up prices with in 6 months; basically they only do estimated energy reads, final bill was an estimated bill and more than 500kwh over what it actual was and when I advised they stated… Read more

they do not accept own meter reads with a time stamped photo and that it was my problem to resolve with my new retailer.

Please be careful before signing up for electricity with this company. They may overcharge you. I signed up with them after my tenant vacated the property because I needed electricity only for open home inspections. We had open homes for just 5 days, and each inspection lasted about 15 minutes. After disconnecting the service, I received a final… Read more

bill of $280, which was very shocking. I contacted customer support, and they advised it would take 30 days to get a report from the actual meter reading company to investigate. They also repeatedly asked whether I had taken photos of the meter readings, which made me question why this was necessary.

Overall, this experience has been very disappointing. Please be careful.

They don't communicate with their meter readers, and send you estimated bills so at the end of your service at a property they charge you with a ridiculous amount to correct estimated bills. How did the meter reader access the property at the end if they couldn't do it consistently during? Such a rip off. Terrible customer service, and untrustworthy. Show details

Took over 6 weeks and multiple phone calls and emails to arrange with the distributor for a meter to be changed from Business to Residential. I was stuck with higher rates during this time and was only able to resolve the matter by contacting the distributor directly. Also falsely told it would cost $350 when it was free Show details

We signed over our gas and electricity a week ago, unfortunately we still have no gas connected, it was supposed 2 b connected today at the latest, after phone calls, they still don't know when they will connect it,, this is very disappointing, if I knew this I would not have signed up with them,, other companies are able to connect gas within 48… Read more

hours, so don't know why I keep being delayed, it's already been a week without it,, Don't sign up with this company, their an absolute joke

These parasites are worse than insurance companies... Ripping off everyone it's all about the money they don't give a rat's butt what they charge as 99% of your charges are what they think you will predict how much kws you will use... Greedy Muppets I'm sure everyone knows this this energy company should be shut down once and for all diddling… Read more

millions of dollars from Australian people as at the end of the day you are treated like garbage... Have a few family members who are currently receiving power from these thugs.. sick and tired of being taken for granted Definitely going elsewhere than pay a single cent more to be more ripped off. They can shove there rising prices where the sun don't shine.

Do not go with this company there rates are extremely high. We were overcharged for gas last year. Ok they realised and gave us a credit but this year the price was so high the bill was dramatically more. I asked about it after making sure we were not even using the heating ( actually freezing to save money) stay away from this company Show details

I'm going to keep this simple. DON'T USE THIS COMPANY. My usage compared to last year was half but my costs have doubled. Not wasting any more of my precious time on this. 0.00001 stars. Show details

I have been a happy Momentum customer for a number of years but recently received advice that they were increasing my electricity useage rate by 36%! The supply charge was also to be increased by nearly 12% and my solar infeed rate decreased by over 70%. How can such a huge increase can be justified or permitted I don't know. I will be changing companies and will no longer be recommending or supporting Momentum. Show details

Just joined Momentum through a third party due to cheaper rates. Two weeks later I get an email stating my rates are going up, what a joke. I rang them and they said nothing they can do. Two bloody weeks and increasing my rates, should be against the law to do this sort of crap. Show details

Worst company to deal with. I've moved out and they continue to charge me. Useless people. I've called, email and still no one there to bloody sort this mess. Frustrating Show details

For anyone thinking of signing up with Momentum Energy because they are green, don’t waste your time. There are cheaper providers that have way better customer service and don’t overcharge you for the fact. While we were with Momentum Energy every month was a similar cost except for one month that was three times our average cost - this wasn’t in… Read more

summer or winter when additional cooling and heating is needed, nothing changed on our end. They didn’t care about righting this wrong and proceeded to take legal action through icmpartners in order to force us to pay it!

So this is weird one. My mother called up Lumo to add my sister’s name as a second authority on her account and somehow ended up getting switched over to Momentum energy. The next day she was inundated with telemarketer calls and other companies / possible scammers blowing up her phone. The calls haven’t stopped and it’s really stressed her out.… Read more

Makes me wonder whether her details were sold on by momentum ? On top of that, she specifically asked for email bills not direct debit and momentum won’t stopped emailing her requesting her see it debit details. The company doesn’t feel right and from the reviews I’ve read here, I ended up switching her over to red energy, who I am with. Red energy are Australian based and owned and have been a DREAM to deal with. Maybe they are not the cheapest, at this point I don’t care, I’d rather be able to talk to someone and not feel like I’m scammed.

This has to be one of the worst companies i have ever dealt with. Their customer service is beyond terrible. I rang up for my dad who is 92 years old. I rang for his gas acount as i was the nominated person to deal with. They wanted my dad to answer numerous questions so i could deal with the account. They had him on the phone with an interpreter… Read more

for 30 mins asking him stupid questions. He cannot hear properly or understand much over a phone call as he is 92 years old but this was not good enough for the person and interpreter. Aso called manager got involved and started the process over again only to have the interpreter ask even more questions. I will be immediately changing hos gas and electricity account to another provider in the hope their customer service is of better quality. My recommendation is to defininately not use Momentum as their customer service is terrible espescially if you have to deal with your paremts or elderly accounts.

Pleased with the move – I was astonished when I read the profusion of poor reviews, I moved my electricity to Momentum about 3 months ago after many years with Energy Australia and couldn't be happier. Communication with EA was an endurance a 5 minute inquiry could take days and on accessions weeks, where as I've found Momentum's call center was a pleasure to deal with and their bills more competitive. My suggestion is over look the bad press and give them a go Show details

More Expensive Than Other Providers – Don't sign up with these thieves their rates are higher and customer service is disgraceful, no live chat available is this so customer has no record of conversation with customer care team, technical issues means calls cut out. If I can spare even just one person from this dodgy company by leaving this review I will be happy if they are your current provider you can do better and it only takes 5 minutes to swap to a CHEAPER provider Show details

The Rip Off Supplier WARNING !! – RIP OFF !!! So we got a massive bill for $800 for Gas !! Because the prices suddenly went up So we turned off the GAS hydronic and then we received the next bill for $780 for the same amount of time !! When we called to dispute it we were told that the rate goes down the more you use ??? So that means you use 70% less then still pay the same… Read more

amount ??

This is a massive scam !! They have hidden their fees and charges in their wording to trick you into signing with them

AVOID AT ALL COSTS !!!

BEWARE OF MOMENTUM ENERGY – We were told that we would get 10 cents kw not 6 cents if we took the plan we agreed and waived the cooling off period which they told we would be existing customers. First bill they gave us 6 cents kw, spoke to them and they said it was a error that we were going to get 10 cents beware of this company very bad Show details