MoneyGram

If there were an option to give zero stars, I would. I have been a long-time customer of MoneyGram, but my recent experience has been extremely disappointing. After becoming the victim of an online scam, I reported the matter through their official channels and provided detailed evidence, including transaction details, communications, and… Read more

fraudulent documents.

Instead of properly investigating the scammers or taking action to prevent further victims, MoneyGram chose to restrict my account. As the victim, I was effectively penalised, while there was no clear indication that any meaningful action was taken against the actual perpetrators.

Customer service was equally frustrating — I spent a significant amount of time being passed between multiple agents, repeating the same information, only for the issue to be dismissed with generic responses.

This experience raises serious concerns about how MoneyGram handles fraud reports and supports its customers.

I would strongly caution others in Australia against using this service. Based on my experience, I would not recommend MoneyGram.

My mum in Germany was not allowed to send me money to Australia via MoneyGram. First there were massive problems with the identity verification process of the sender in Germany, although a German citizen. Then many days after this, MoneyGram said… Read more

that it's not possible to send the € 4000 EURO to Australia because of problems with the money pick up location in Australia (Lotus Foreign Exchange, at Westfield shopping centre in North Lakes, Queensland, Australia) and added that to protect the customer they rather cancel the transaction and put the customer on a watchlist/ dodgy people list. All in all, Moneygram will not work for us. This happened to us, it's a first hand review. Today, 7th of January 2026, North Lakes, QLD, AUS.

These guys locked my account saying that they couldn't verify my ID but couldn't offer a solution to fix. They said their decision is final. With so many money transfer companies with much better apps best not to do business with these guys imo.

Atrocious..... I had been using them for 18 months, they have earned a lot of fees from me, then this week they refused to complete connection to my bank for the last transaction, and have now closed my account for God knows why ? . They treat… Read more

their long standing customers like trash. NEVER USE THEM. The online chat employee "[Name Removed]" should be sacked. She refused to say why they would not complete my transaction two days ago.....then she said she had decided to close my account... Utter bast#rds

Received money in 8 minutes – Wanted to send money from Australia to Sri Lanka. They offer the best rate, as it was the first transfer their rate was more than the bank selling rate. I had my doubts reading reviews. However, money reached the receiving account in 8 minutes. This is the best.

Amazing Service – Been using moneygram for years sending money to the Philippines. Can't fault it, its been exceptional and very reliable. Never had any drama since day one. Receiver receives the money instantly. Highly recommend.

Perfect for me – MoneyGram @711 has always been convenient for me and my family the sending fee is only $5 mostly much better than western union andy family overseas can access their funds very quickly ️

MoneyGram: Convenience masking a scam I am furious with MoneyGram. Every time I try to send money from the US to India, they shut down my account for “security reasons.” Calling support is useless — endless holds and disconnects. Chatting with a real person is a nightmare, and when I finally get through, I’m forced to reset my password, upload… Read more

ID, take multiple selfies, and resubmit everything.

This has happened four times with the same sender and receiver. It’s absurd. Their excuse is “protection from scammers,” but in reality, MoneyGram feels like the scam — wasting time and offering worse exchange rates than competitors.

MoneyGram thrives on its huge store network and convenient locations, which lure in unsuspecting customers who think they’re choosing a trusted brand. In reality, they’re being ripped off with poor service, inflated rates, and endless account issues.

I finally switched to Remitly. The transfer was instant, hassle-free, and I saved around $100 thanks to better rates.

Stay away from MoneyGram. They are unreliable, overpriced, and a complete waste of time.

DO NOT TRY. Very, very unsatisfied customer. It took all the information twice, and when I tried ot send money to my parents back home, a dialogue box appeared that my profile is disabled. I mean, seriously. Then I called the helpline to help me with the same, it was rather frustrating, some Indian lady with such a bad accent and with zero… Read more

authority asked all the security questions to tell me that she can't help me with reactivation of my account. WTH. If they could tell me the reason, I could answer and help to provide the information needed, but she doesn't even know what's wrong.

Such a terrible experience with these so called moneygram. The customer service is horrible and holding money without any information. Do not use this terrible app or website

The worst company, I have ever did transaction ,avoid at all ,will not be using any more. They are holding funds and never call a sender ,sender have to chase them. It took 1 week for transfer,very unreliable company.

My partner transferred money to my account in the Philippines from Australia to use as our vacation money. We are both from Australia, I also have a Moneygram account and used the transfer service before. They marked my partner's transfer as high chances of fraud, without informing him. We were both waiting for the transfer for weeks and sending… Read more

them emails. Had to call their customer service number that cost us $100 to call from Philippines. We wouldn't have found out if we didn't call them. Never had this issue with other money transfer services. Never using again.

One of most crap money transfer app and company. It's been 4 days and money hasn't been transferred. The only way to contact them is via chat and they will only say, system issue and end chat. Don't even think in your worst situation to use money gram.

Pathetic and really frustrating – Send money four days ago only to be told to wait for another 24hrs and later on again told that it might take up to 10 days for the case to be resolved.

Worst service ever – Wish i could give them a below 0 star. They dont deserve to even exist. All the locations mentioned on their website is not true. Most of them dont even exist or if they do then they dont offer the service. I drove from 3 hours from one place to the other trying to receive money. The agents are very small businesses and most of the time they dont… Read more

have enough money to give out. Tried the chat line and when i advised about the incorrect information they ended the chat automatically saying there was a system error and i should try again. Please DO NOT use money gram.

Pathetic Customer Service – Shayne Sony Mundakkal - the so called business develop manager from Brisbane City branch was rude and had no customer service skills at all. If you ask him for something he'd sit in his chair and mumble! He showed zero effort in trying to sort out an issue and just hand the moneygram customer service support number to call and deal with. I rang… Read more

customer service support number and was asked to go back to the branch again whereas he could have called himself but didn't. He can't have this attitude and work in a customer service industry. Shayne, mate you need to cut slack of your attitude and learn customer services skill.

Awful Treatment of the Beneficiaries – My husband sent money to our daughter in the USA. We went through like hell using moneygram. First we thought she can pick up the money at Walmart but Walmart refused to release her the money as it exceeds to limit. Then we have to cancelled the transaction and make other transaction inorder she can pick up the whole amount at one time. This time… Read more

at other outlet she was able to claim the remittance but the agent asked her for 4 IDs and only release half of amount in cash half in check which made her feel like a criminal. Actually my husband did feel like he was treated like a criminal too asking questions by their call customer service centre when he was trying to sort out the transaction. Asking him a lot of questions that is too personal and irrelevant. Moneygram please sort out your rules regarding beneficiary claiming the amount sent to them. Don't treat them like criminals when releasing to them what we sent.

Not worth using, beware – Don’t use this app as the customer rep here are so lazy and will hold your money for some reason. And take note they will make you go on circle and ask you so many question just for you to release the money. If I could give them zero rate I will.

Can’t rely on moneygram – Sent the money overseas and when the relative went to pick up the money after one hour the money wasn’t available and another office gave my relative the wrong currency!

Worst experience ever – Money was taken from account straight away and the transanction was cancelled due to incorrect details. But now they have told me that I have to wait 10 days for my refund because the transanction was completed. Basically in todays fast transanction automated world they will send the money to India and then they will get it back from them and then… Read more

they will refund it to me. In a family emergency moneygram is the worst experience I ever had. Used western union they never take money if the transaction is cancelled or rejected by receiver. My mind was not in right spot when I opted for money gram. Guys run away from these interest sucking money making unprofessional agents.

Very poor customer service – Generally have had little problem with transferring money internationally using this service. However after approximately 40-50 money transfers I had one that did not go through as it should. The funds were taken from my account but not sent to the receiver as promised. The transaction was displayed as ‘processing’ continuously despite other money… Read more

transfers successfully processed after that. Almost impossible to contact to enquire. Only have online chat with massive queues. When eventually did make contact with online chat was summarily dismissed with ‘contact tomorrow if it doesn’t go through’. Not good enough.

DO NOT USE MONEYGRAM – My account was permanently blocked by a system error. When I called the Helpline I was spoken to in an extremely rude tone. I was asked to send a picture of my ID to unblock my account. I did, and then I was told that they had used my ID to make sure I never made an account again. I was told that it was to protect me from being scammed. I was told… Read more

to use another service. I was hung up on and not given an explanation. I called back and was told that I was permanently blocked and could never be unblocked.

If you have spare cash use them cause if your transfer gets rejected, good luck getting your money for another five days – Made a deposit, it got decline, for some sort of error, you can't get your money back at least for another 5 days which is ridiculous. With Western union, your money bounced back straight away. No problem. I will never use moneygram again. Still waiting for my money to bounce back