- Verified customer
App was buggy, customer service horrendous
I was forced to use a Moneygram kiosk when I was told they no longer wanted to do business with me.
The app did not allow me to give the full name of my friend and when my friend went to pick up the money he was told they wouldn’t give it to him without me giving the full name. So fruastrating. Days worth of delays and in the end I had to use a kiosk.
Very unhappy customer. I was charged $42 to do the transfer! Crazy!
Don’t use Moneygram - Waste of time and resources
My experience was that the Asian owner operator of the MoneyGram kiosk (7 Eleven Shop) at 287 Elizabeth Street in Sydney was very rude, insulting me personally by calling me a monkey, refusing to give me his full name, whilst repeatedly demanding to see my passport and having been given my passport several times, still claimed not to know my last name. He insisted on cash refusing an EFTPOs card by one of the major Australian banks. He was ignorant of MoneyGram rules and regulations and didn’t know how to operate the MoneyGram machine. Two of t...hree transfers I made to the same person the same day were rejected to be refunded, only one went through. Despite two phone calls to MoneyGram I was unable to get a clear answer to my question why two were3 rejeted and one went through. I strongly recommend against using MoneyGram.
- Verified customer
Good exchange rate but very low transaction limit and cash only
A fairly good way to send cash to those without bank accounts, but cash only which is a pain in the neck.
The transfer limits are low, so you have to do several transfers to send a decent amount.
They do not tell you, but there is also a AU$10k a month limit.
Better exchange rate than the moneygram online method.
American run, so poor customer service using poorly paid Asian call centre staff.
- Verified customer
Money gram so unhappy
Sent money though money gram and it was stopped for no reason and after questioning it , they don’t need to give a answer it’s there policy? But was told I could get a refund and send money again as my account was free again? Things where desperate so I sent another $200 plus fee and it was rejected again omg, and trying to get the money back for over a year now, as they want everything in email, save yourself the hassle use someone else, the way you are spoken to it’s not called for and money gram don’t blame 7/11
Terrible. Unreliable. Stressful. Scammers.
Don't use their service. Most likely your transaction will be cancelled (due to internal security check!), but they will keep your money for 10 business days.
It seams to me this is the way they are making money, telling people, that transaction is not secure, and they are very regulated company, therefore,
protecting clients from any scam (which is nonsense !). When you asking what regulator advising them to protect clients, they keep repeating that they are very regulated, but don't tell you a regulator name.
Moneygram biggest scammers.
Find Another Method To Transfer Money
This transaction was the 2nd I've initiated. Before the transaction code can be issued, Moneygram has to contact the store where transaction was initiated. The 7-11 store had a land line fault and could not be contacted therefore the transaction was blocked. I had to return to the 7-11 and use my phone to contact Moneygram. I couldn't contact the Moneygram representative I had been dealing with, and the rep I was talking to said the transaction was approved. It took 5 hours to resolve the issue. During this time, I spoke to several Moneygram representatives. Their phone manner was apaling. Basically, they were continually ordering me back to the 7-11 store. Use Western Union if you can.
I sent money last night to my elderly mother to have an appointment (medical). After lunch today my mother called that the Moneygram agent told her the payment is being rejected ( cannot be received) and she needs to contact the sender (myself). I contacted Moneygram right away, and they advised me to return to the Moneygram agent where I send the money from for my refund no problem at all. The reason here is that Moneygram is currently experiencing issues of frauds and money laundering, so they are refunding peoples m...
MoneyGram is my FIRST and ONLY choice when sending money to my loved ones in different parts of the world.
MoneyGram is affordable, easy and quick. All persons providing assistance over the telephone are always very helpful and make the money transaction process easy and quick. I recommend MoneyGram to all.
Useless online voucher. done everything online, and then arrived at the store to pay but they will not accept it. you have to do it all over again in the machine.its a waste of time. Though the reason is valid, they should have just scrape this online voucher option. So disappointed.
Accounts messed up
We transfer money home using moneygram the agent put wrong account number .. our bank back home told us the account number is wrong and we need letter from money gram. Talking to call centre at money gram is the worst and most frustrating experience. They don't know what they are doing.. We had to get email address of bank and provide them told them to send email to bank. All they say is our back office team is contacting bank
They are full of lies our bank didn't receive any communication for 2 weeks .finally they contact bank asking for r...
Moneygram sudden cancellation
Moneygram unjustifiable cancellation of money transfer transction is furstrating and highly appalling.
After sending money separately and communicated the details for pick-up, I was told by my receipient that the amount can not be collected.
The response I got after placing a call to the Customer Service team was that the system has cancelled my transactions, and that the deducted amouts will be refunded three to ten business days. Meanwhile, I am expected to look for another money to send.
This is not good!
Moneygram in Knox Wantirna. I sent money to Philippines (BDO)same name same account and didn’t went thru.I tried to sent online Moneygram and straight away it went thru.when I try to refund it they charge me for the fees. I didn’t get my full amount.its a scam!
Was quick, safe and good service
I used this as a test to see if I could find something better than Western Union. I decided to take advantage of the 3 free transfers offer on their site as the exchange rate for Thai Baht was better than Western Union on the day.
I used POLI and was not charged a fee. It was ready within minutes but being paranoid I called them and was answered in a few minutes to someone who communicated well to explain that it was ready for pickup.
My sister picked it up from the Thai government bank which was very close to her in Bangkok (many available) and the lady who served her told her these guys seemed ok. Will use another 2 times and see how it goes.
Judge and Jury
After a time of using this service I was given a 4055 error which actually means your now blocked from using this service .
Now why would be ,in my case it was sending to a know person ,a friend a person I’ve actually met ,who I choose to to send too.
But MoneyGram decides the fate of your sending ,you don’t dont have any say at all.
MoneyGram decides for you.They decide who is a genuine honest person to whom you are sending too.
I have asked them to remove my name from there data base ,to be told it’s policy they hold my name in there system ...
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Questions & Answers
Tell me how I can collect on MoneyGram Ref.227859 or Ref 21120559 sender [Name and Address Removed]
Receiver [Name and Address Removed]
One MoneyGram has been collected. One could not be collected because the receiver's name had been changed on the document. Can you verify the name of receiver on both documents. The receiver and I tried to collect the money in Bali but were told there was a problem with the document. I have been extensively communicated with the local agent and phoning 1800049087 but they don't understand there are two MoneyGrams.
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