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MoneyGram
2.6 from 67 reviews

Terrible, slow and doesn't work.

After 5 or 6 days of my transaction sitting idle, they had to cancel. A waste of important time. If you can't do the service don't offer it.
They don't even accept perfectly working cards, so I had to use Bpay.
I switched to Remitly and the service was great and was sent INSTANTLY.


loyalty services

Fantastic service and money gram.
Appreciated your using them to sending money to your family.
they give you discounted for free fee transaction. For many years am using money gram I don’t have any issues with them. Good service.


Great but why the Passport rigmarole

I have found Money Gram very good , much better than ANZ or Western Union, but I am annoyed that I have to produce my genuine passport, not a copy. every time i want.to send money this means that if my passport is at an embassy to get a visa I cannot send a MoneyGram, also I rarely carry my genuine passport on me, I don't want to lose it, but I have to for MoneyGram, moreover, when i send money from the same 7 - 11 several times , why should i have to produce my passport every time, you've already checked who i am when i entered the system and answered my password or identity question Why do I have to prove who I am every time, especially since the amounts are small and not likely to be linked to money laundry. Also why do I have to prove who I am to send money, It's my cash money and I'm not asking for a loan or whatever.


Fraudulent services, no money security

. No money security
. Fraudulent services
. Worst customer service ever
I have been sending money through them from past 5 years. All of sudden they kept a hold of one of my transaction and cancelled it without informing me. I requested a refund but they are not ready to send me an email confirmation regarding my refund. Customer service department is not ready to help me. Please don’t send your money though moneygram because they have stopped providing secure services.


ASSISTING SCAMMERS and FACILITATING FRAUD

If you have been scammed by scammers using this fraud facilitated company, I’m am currently organising a Class Action against them. Please contact Chloe Marshall at IFW Global to stop this happening in Australia
Thank you and hopefully others come forward.


Customer Services was very poor

I been using money gram for 3 years and never had a problem with sending money overseas to my family,then all of sudden I try to send money and had trouble sending, I contacted 7/11customer services 3 times to ask why I couldn't send money, 7/11 customer service told me to go to another 7/11 to try again which was pointless,I contacted 7/11 customer service and he couldn't give me any answers why I was stopped, I ask to speak to someone else but he reply sorry sorry and put the phone down,all I wanted was someone to explain why this has happen very poorly run business and customer services who has no idea how to speak to customers,.

1 comment
Hello Mick, We would like to investigate further on the issue you had with the service. Would you be able to send us a private message with your details such as your Mobile Number, Full Name and at least one MoneyGram reference number that we could use as a reference? Also, could you confirm the number you have called when you tried to speak to 7-Eleven customer service? Thank you Mick. Regards MoneyGram

Worst Customer Service

Worst over the phone customer service I've ever come to contact with. Supplied me with little to no help on my issue and then hung up on me, the customer!! This is also not the first time, Moneygram have continuously and consistently only provided problems.


Receiving money is impossible

Today in 33 degree heat I visited 3 7/11 trying to get money that had been sent to me. I made two 1300 phone calls with no help. The kiosks in the stores would not recognise my registration even though I received confirmation email about my registration hours beforehand. Why is this so difficult. I have given up and am not sure how or when I will ever get my money

1 comment
Hello, Sorry your MoneyGram receive payment was delayed. We’d like to investigate this issue further - would you be able to send us a private message with your MoneyGram reference number? Regards, MoneyGram

Can’t send money online, account is blocked

Hi, I was trying to send money overseas (online). In the end system said “”An error occurred while validating your payment”, then called customer service they said your account has been blocked you cannot send money. Asked why? MoneyGram had no answer why they blocked my account as this was my first time sending money online, and person disconnected my call. Very poor system, very disappointed. These guys need to improve a lot.

1 comment
Hello, Hitesh Sorry that your transfers were blocked. We’d like to investigate this issue further so we can improve your experience with us. We do not have enough information about the issue that may caused this block, so if you like please send a private message with your details. Regards, MoneyGram

Really bad - waste of time

Withdrawing money is not easy as they say. Their 7eleven system is not efficient and sometimes doesn't work. Additionally, their map is no updated and it shows fake kiosks.

3 comments
Hello Cav, I am sorry about your experience at one of the 7Eleven Stores. Whenever this occurs it will be because the MoneyGram Kiosk would be temporarily unavailable. Use the Kiosk finder to find a kiosk near that is available. http://pages.7elevenmoneytransfer.com.au/find-a-kiosk/ Regards, MoneyGramStill not convincing. I am checking in this moment through the link, an the one that it shows near surfers doesn't exist. It's simple guys, if it's "temporarily unavaible", just don't put it on the map, otherwise is more wasted time for your customers, who are already dealing with the slowness of your system.Hello Cav, Thanks for replying Cav, we will check to make sure the maps are updated with kiosk that are currently available. Could you please private message us the location of where this 7-Eleven Store was not working. Regards, MoneyGram

Really Good but 2 suggested improvements for users

For whatever reason I was blocked sending money to my Thai friends to help with their costs via WU through Australia Post. I researched other methods of transferring money and found out about the MoneyGram alternative via 7-Eleven stores. I had one little (ultimately inconsequential) glitch in setting up the account and recipients but have had no trouble using the service and recipients get the proceeds instantly. I would like to suggest the cost of a transaction to come down to $10 to match WU and not increase on a sliding scale as the amount sent increases. The fx rate is fair and/or reasonable but could also be improved. I realise profits need to be made but the service fee received should be enough. Due to WU not allowing me to transfer money overseas to help my friends anymore I am more than satisfied with MoneyGram through 7-Eleven.

1 comment
Hi G_P, Thank you for the review on our MoneyGram transaction fee we take pride in our competitive rates and low fees. You can always use the MoneyGram estimator to find out existing fees. https://7elevenmoneytransfer.com.au/estimator Regards, MoneyGram

Worst transaction company for sending money

Make an online account after 10 minutes it activated but when I try to send money I got a message your transaction not approved and you online account now is blocked, please visit one of our store to do the transaction, call the company all the told me, that money gram is not confident with your transaction no other explanation. Went to the store and fee the 14 time more then what online is charging this company is stealing all your personal detail and keeping them also they are making you to go and use there store to charge you more fees and very low exchange rate.

1 comment
Hi Fardin, Sorry that your transfers were blocked. We’d like to investigate this issue further so we can improve your experience with us. Regards, MoneyGram

Exchange rate

Your exchange rates could be better as you are already making money via the fee for each transfer so your exchange rate conversion should be as advantageous to your customers as possible whilst you can still make a small profit on each transfer

1 comment
Hello Nix, Thank you for the review on our MoneyGram exchange rate we take pride in our competitive rates and low fees. Since exchange rates are always subject to change you can always use the MoneyGram calculator to find out existing rates, we also notify you on the actual rate before you finalize your transfer. You can also make your money transfer by researching exchange rates of different currency pairs that we offer. Regards, MoneyGram

Explanation required

I have been using Moneygram for about twelve months in the 7/11 stores because they blocked the online service to me on querying it today they gave no explanation and also blocked me from using 7/11 stores with no explanation whats going on?

1 comment
Hi Noel, Sorry that your transfers were blocked. We’d like to investigate this issue further would you be able to private message with your account details for the 7/11. Regards, MoneyGram

Don't use this service!

I transfer money through MoneyGram to a guy selling some online assets to me. This guy the day after hacked my account and stole the assets back again. I contacted MoneyGram immediately to reverse the transaction however they never reply to my email. The same day I tried to log in to my MoneyGram account and I received an error message to try later. I try to reset my password in case I forgot it, however, the same error message appeared. Now, after almost 2 weeks, I still can't access my account and I never got an answer to my email.

Terrible service. I can't believe!

1 comment
Hi AlexP. We have been communicating with you and it looks like this transaction you made was sent and collected by the receiver, we know that once the transaction has been collected, the transaction will be unable to be refunded. We sent an online form that you can fill up to report this fraud. Regards MoneyGram

Low Cost Transfer of Money

MoneyGram has been useful to me as an option as it does not require tons of personal information in order to effect a transfer of money - a bonus is that it is low-cost as well.

1 comment
Hi Dorothy, We are happy that you enjoyed sending money using our service. Regards, MoneyGram

Excellent services @ 7 Eleven for Money Gram.

Excellent services pretty much sums it up!
From staff to simple to follow machine for sending or receiving money. With a excellent price $$ for sending funds aboard to love ones.
Conformation email when funds are picked up. Plus allowed to send a free message with your transaction which is great service. Simple & strait forward which equals great service.
Let's not forget the $1. $2 coffees from 7 Eleven even grab a pie on the way out. I totally recommend Money Gram it beats the rest out their for sending and receiving funds.
Thanks for making it a excellent service!

1 comment
Hello Iggy, Thank you for this wonderful review. and thank you for continuing to use our 7/Eleven MoneyGram. Regards, MoneyGram

Cancelled transfer

My mrs went to collect money in Philippines. She was told I cancelled it. Rubbish. Lies. After about 30 minutes bouncing around trying to get an answer Moneygram issued a new ref number and money was collected. Just terrible terrible customer service.

1 comment
Hello Bill, Sorry, your MoneyGram receive payment was delayed. We’d like to investigate this issue further - would you be able to send us a private message with your MoneyGram reference number? And we would be able to provide you with some answers. Regards MoneyGram

Terrible service

Opened online account providing all ID documents. Account activated within 30 mins. Entered all details for the first transfer and when clicked on the pay button got the message that your account has been blocked due to security reason and that you have to go to an agent and pay in person. Went to the agent and paid $40 agent's fee (instead of $1 online). Came back and called MoneyGram support. Their answer was your account was blocked by the security department and there is no explanation for it and you will no longer have the option to use online account. What the... they allowed me to pay via agent to the same recipient, but blocked my account forever and do not want to even explain why.
Absolutely ridiculous account service.

1 comment
Hello James, Sorry that your transfers were blocked. We’d like to investigate this issue further so we can improve your experience with us. Would you be able to send us a private message with the blocked MoneyGram reference numbers? Regards, MoneyGram.

Appalling Service with NO Explanation- Offsetting staff from Nicaragua

Tried to send money to my family in Europe,
(2 previous transaction went fine from a 7-Eleven Agent)

Created a new account for an online transfer...
Went through all the requirements, submitted all my details, they withdrawn my money from my account,
Than my Transaction didn't went through.
Tried to call their call center - " responded from Nicaragua" there was no explanation why my online transaction didn't went through, but also they said that my funds were going to be frozen on their account for the next 72 Hours!!!!!

Insane!!!!!!

3 comments
HI E.A. Sorry for the inconvenience E,A,. Money usually can be collected by cash pick up in minutes. Because MoneyGram.com.au relies on BPAY for payment, it can take up to a few business days for the payment to clear. If the money needs to be received urgently, please head to one of our agent locations in person. Transactions paid using cash is typically received on the other side quicker. Find an MoneyGram location at https://secure.moneygram.com/mgo/au/en/locations.“ Regards, MoneyGramTotally understand! Just an advise MoneyGram need to review their QA policies. Usually, even when your senior supporting staff says: you dont worry eventhough we have no clue where your "2 weeks worth of wages" has ended up! You tend to become a bit confused. RegardsHello E.A, We understand that there might be a little of confusion around your payment status. Would like us to investigate this further? If so, would you be able to provide us the MoneyGram reference number so we could look into it? Please let us know if you need further assistance regarding your online transfer. Regards MoneyGram

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Questions & Answers

Can anyone tell me what this error 4055 means and how it can be rectified? Moneygram themselves don't appear to know either!
No answers

Sent money on 5th, Feb 2019, and cancelled it as their said the name need to be modified. Why it is so difficult to receive refund after you cancel a transaction, I was told it will take 3 up to 10 day when first called after 6 days, then waited after 10, called they said wait for another 3 days at 20 days, I was told to wait another two days, I am still waiting, as support team have no info as to what is happening David
1 answer
they are all pretty bad at that- lousy customer service, would you believe WU is even worse?

I tried to send money to Ukraine the other night to my friend and it was declined with a compliance error 4055. I have been sending money ever week for 6 months now I can't send No now knows what a 4055 compliance error is. Paul
1 answer
same here Paul- Zero response when you call or email - pretty bad company from reviews I have seen

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