Reviewer Photos & Videos
Best thing to come out for our family
It is a great watch/mobile for our daughter to have. Easy to use for both watch for her and app for us. Only wish we could keep the messages she sends as they are cute. It was easy to set up, just wish there were more plans available. It does have a few little issues but nothing that is a big problem. We love it and will be buying our younger daughter one when she gets a bit older.
Great Kids first smart watch
Easy to setup and activate. Simple to use for both parents and kids. Tracking can sometimes be a bit out. This will be great for the youngest when traveling to school by bus when the oldest child finishes school this year. We have only had one issue where the watch would not connect to the app; turned out the watch had gone flat and then wasn't picking up 4G signal in one part of the house: Fixed by moving outside and turning back on.
This watch was great for a few days then we had issues....
We purchased this watch last week. If worked well for a couple of days and then we started having issues.
Customer service emails sent to them was terrible and wouldn’t be replied in a timely manner. We would receive a response in 2-3 days and not very helpful. I have 3 children and I won’t be buying another Moochie.
This watch is amazing. I can track my daughter as she starts high school. She can contact me and I can contact her. It has everything that a phone has without the social media drama. I was very impressed with the SOS button and being able to set up a safe zone.
Peace of mind
I bought a moochies watch for my daughter how is about to start kindergarten. It is an amazing item. Easy to use, love the GPS setting, affordable, peace of mind for both myself and my daughter knowing we are able to always contact each other. Very satisfied with my purchase.
The reviewer stated that an incentive was offered for this review
- Verified customer
Works. Not great.
*edit found their help email below. Have emailed. Let's see if these are fixable. email@example.com
gps locations are not always correct. While at home it places my child 5kms away. Alarm was set on mobile app and child deleted on on watch. Alarm still goes off unable to delete .. as not on mobile app anymore. All messages on the app delete automatically. On watch they all remain. Constantly having to sign in on mobile app is frustrating. When call comes in from watch it is frustrating as it does not come straight up like all other calls do to mobile phones. Have to go find it. Look for the app.Lots of frustrations.
3rd day of owning ours.Not overly excited.
We love Moochies
My daughter loves her moochie, it has been very handy in contacting her when I need to change plans etc. Phone calls and texting is great. The GPS is great too although I do wish it was a little more accurate, it doesn't seem to show everywhere she has been.
I bought this for my daughter. She loves it. It’s super clear to hear when speaking on loud speaker. Very happy
Everything has been very easy to setup and to use. With No hidden costs and very easy for my daughter to use. We are both very happy with this purchase.
Peace of mind
We are very happy with our purchase. Bought two watches for our 10 and 12 year old. Love the features and payment plans. They were easy to purchase and set up. We have told everyone about this great alternative to smart phones
Do not waste your money. Terrible everything. I cannot find any good in this product. Broken screen on first use. Weak.
GPS is terrible
Won't take calls.
Video call is poor quality
Screen cracked with protector on.
On the first use.
We are very disappointed in your response and handling of the situation.
A disappointing experience
I bought two watches for my kids for Christmas. One or both watches has been plagued by glitches ever since. I had to return both and received replacements promptly but a set of different issues arose and I’ve had to return and get a refund. Such a shame because for the few hours they did work they were fantastic. However I have spent hours back and forth with Moochies trouble shooting and I can’t afford to spend another minute trying to resolve the many problems. Maybe I’ll buy in the future when/if they’ve resolved their many glitches and inconsistencies. Based on the reviews here it really seems entirely pot luck as to whether you receive a good or poor product.
Not what i wanted
To whom it may concern,
We had purchased one of you watches for our son and now we are starting to regret it. The following issues are:
1- the GPS service is not accurate as it is showing him at a different location close by.
2- the GPS tracking is very slow, as we expected constant tracking it is delayed and if something were to happen, the tracking system is too slow and have to wait 5-10 minutes to see if he has moved or not....3- the SOS function is too slow, can take a 30 seconds to a couple minutes, again, something goes wrong, its too late. 4- the app keeps logging us out. 5- Sometimes we cant set a safety zone. 6- we cannot see messages anymore and also the gallery through our apps. 7- at times we have to turn off and on the watch to get it to work again due to the fact that at times it will not show us where he is. Lucky he is with us when this happens but what if he wasn't? So many issues we are having with the watch and we thought it was going to be a great idea and product to ensure our childs safety while at school, to and from school, excursions ect.Seems like more cons than pros. We are nearly at the point of asking for our money back due to being very unsatisfied with your product and looking else where. If you have any suggestions or can help with a refund or something, please contact us so we can resolve this issue. Regards, Mathew
Pleasantly surprised, overall very happy with mooches
I bought this watch for my daughter for Christmas and after compearing other watches on the market, moochies was a stand out Best Buy, other kids safe watches did not have Video calling witch is what I thought would be the main function for all watches, and moochies was one of the only that came with a built in SIM card so very easy to get it up and running without having to buy a pre paid sim and fill out all the paperwork and recharge it each month moochies, it’s already direct debited each month so u don’t need to do a thing once iv done the first sign and set up,
Pleasantly surprised, very happy, would definitely recommend to all parents
- Verified customer
OK for Australia. Wouldn't recommend for overseas travel.
We bought 3 watches for our kids ahead of our Japan holiday. Being separated from our kids in transit and at the snow was our biggest concern.
We were assured by Moochies before purchase that roaming would work in Japan, so we enabled it via the website. Once we arrived overseas we found it didn't work.
We exchanged several emails (Moochies email support were generally prompt and pleasant) but they said it relies on Vodafone network coverage to work - and it seems roaming doesn't work in Japan despite their assurances. They offered to exchange...
Keeps saying my login is invalid.
My child was sending me emojis , my app was saying there were messages but nothing was in the message app. Then my app logged out by itself and now I can't login into the app as it says invalid password. I tried to reset the the password but it won't let me as that says it's invalid.
I contacted Moochies and received an email from them saying they were having technical difficulties. Over 24 hours ago and the problem is not fixed. I have sent 2 more emails but have received no replies. Very poor for a Children's safety product
It’s ok but battery dosnt last more than 40 min
After fully charging the watch my son made 2 calls from it and Worthing 40 min to an hour the battery died , it can’t do what we bought it for with the battery life like that there for a waste of money and I can’t find who to contact about it
Fantastic product! Easy to use, so happy with the watch
Completely satisfied with the watch, its great for the price.
Exactly what i thought it would be, had no issues at all.
Exceeded my expectations completely, very happy with the product
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Questions & Answers
Hi Moochie, there seems to be negative feedback consistently mentioning the GPS function. Are you able to advise if this glitch has been fixed / updated ?
Hi Amanda, thank you so much for your question. Our Moochies watches will give you strong phone signal for calling and can only give an accurate reading if the Moochies is connected to strong 3G Vodafone signal (for our Australian customers) and if it is connected to strong 3G EE signal (for our U.K. customers), and only once both watches are connected to strong 3G signal it will then show a reading of 5 to 20 metres of accuracy due to the watch's small antennae. If the Moochies is in a location where there is weak or no 3G Vodafone/3G EE signal, then the GPS will not show its location accurately, due to weak connection with the 3G network. Hope this clarifies things, Amanda, and if you do have any more queries please email us at firstname.lastname@example.org where our Customer Care team will be more than happy to help you. Many thanks! - Moochies Team
Why is there no way to let people be allowed to message the child but not see and edit everything?
Also will there be a way to add friends from the apps? My daughter and nephew want connected but live 20 odd hours apart
Hi Renata, thank you so much for your questions. Rest assured only the main administrator is able to change or edit the settings for your Moochies. The contacts that you have invited via the SMS code are able to share messaging, video-calling and tracking, however they cannot edit or change the settings for your Moochies. In regards to pairing Moochies watches via the Friends feature, this will require your daughter's Moochies and your nephew's Moochies to be within 15cm of each-other in order to pair, this can be done the next time your daughter and nephew are together. Hope this clarifies things, Renata, and if you have any more queries please email us at help@moochies,com Many thanks! - Moochies Team
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