Waste of money very unreliable
Only had the watch for 8 months and now won't charge or turn on. It certainly wasn't used every day so wear and tear cannot be used as an excuse. Now told it will cost me $79.95 to be repaired. When it was working, tracking rarely worked, would continually say off line so no calls or texts would work. Should have just bought a phone instead. Definitely do not recommend this watch.
Terrible customer service
My sim plan has been activated and money taken however I can’t get the sim to find the network. I didn’t receive a mobile number so can’t even log in online. I’ve sent 3 emails and numerous messages to Facebook which have been read and not replied too. I haven’t received a solution or even correspondence. It’s my sons birthday tomorrow and we’re going to be giving him a watch that doesn’t work. So disappointed.
2 Watch’s won’t work after 2 months
I brought 2 moochie watches beginning of August for both my kids everything was all good until Saturday and now 1 just keeps saying “searching network”and the other can’t make or receive calls or msgs but is connected to wifi, iv contacted the moochie help team and received a email back asking me to send through details for them to have a look and no response, iv sent several emails since and still no reply! Customer service is crap! Would rather ring and speak to someone then email!!
I’m regretting wasting over $400 for something that doesn’t even last long!!!
Exceptional Customer Service
My daughter has had this watch for approx 2 years now and it has been so fantastic - especially how you can set the block out times when the watch will not interrupt her while at school.
I have had to contact the customer service team a few times & each and every time their responses have been so quick and they have been so incredibly helpful.
Great Customer Service to a long time customer
Our 8 year old has had her Moochies watch for nearly a year and it has been awesome, unfortunately the dog chewed it up, but Zoe from Moochies really looked after us. very professional service. Thanks Zoe
Lack of communication
Once we leave the house I can’t get network on the 3G I can only communicate with my daughter when she is connected to my home wifi. When I try to ring it states call failed. Tried to contact support they responded once with a suggestion which wasn’t relevant then did not respond to further emails
Peace of mind
I purchased this watch for my son to keep an eye on my sons location when he goes bike riding with friends. It is perfect. Clear speaker, easy to use. Set up a bit confusing but customer service was very quick and emailing me back and resolving the problem. Tracks very accurately. Perfect watch for a primary school aged child. Highly recommended
Moochies unsatisfactory and inadequate response.
I prepared a review with respect to the Moochies mobile wrist phone for children last week.
I gave Moochies the opportunity to respond with an adequate response.
Moochies responded within 24 hours giving me the, "we're so sorry to hear about your problem" patronizing spiel and went on to say that they would come back with a solution. There has been no solution provided and Moochies response has been inadequate and unsatisfactory.
Here we are seven days later and no adequate response from Moochies and no solution.
So not only do we have coverage issues which haven't been remedied but as time goes on we are discovering that its nothing more than an expensive toy. The connectivity to the default service provider is clearly wanting.
Waste of money
So disappointed with the Moochie watch. I bought it for my 9yo daughter in January so she could start catching the bus to and from school and I could keep an eye on her with the GPS. But now it has completely stopped working - just randomly. She went to put it on one morning before school and nothing.
Now Moochie says it will cost me $79 to repair! This is a $200 watch that is only 8 months old and I'm being asked to pay for it to be fixed.
I'd understand if it was dropped, of knocked or something - but she literally took it off charge and it would not work.
What a waste of my money.
Don’t buy one
I bought my 9 yr old son a Moochie 5 weeks ago. The pedometer isn’t downloaded on the phone, I informed Moochie help desk the day I bought the watch. And still have not received a response from the team. And now the gps is not working.
No video, hopeless GPS and sim doesnt work
My son's one day old Moochie watch cannot connect to the sim despite the money being charged.
Also the GPS is useless. It has him currently in a paddock 3km from our house. Not sure how this would help if he was lost in a shopping mall as per all your promos??
The video feature does not work at all.
I have wasted hours trying to fix it.
I have already emailed help@moochie so maybe write a more constructive response?
Improve on features and Moochies would be a perfect smartwatch
We have been using Smartwatches for kids for about 4 years now. The first one was the DokiWatch and then DokiWatch S. We recently switched to Moochies after some researching and thought the watch was good value for money. The watch itself is well made and seem rugged, although the strap connection point looks weak and could potentially break if kids are being kids. The most noticeable feature I like about the watch is the water resistance feature. This was the deal maker for me. However, I cannot say the same for the Moochies App. This app is c...lunky, looks outdated and needs a fresh look. It would also be good to be able to: - use your own SIM card - warn parents when the watch is off or battery level is low - remotely turn the Microphone on from the app The watch is a great device for young children and peace of mind for parents. My son is ten and this is a good substitute for a phone.
It is OK
The watch is good and does what is supposed to do. However in our experience, it has a limitation around the network coverage. We bought the Moochie for my 10 y/o daughter as she was going on camp in the country and unfortunately the signal was very poor compared to a mobile phone.
Also, in the area where we live (Metropolitan Melbourne), her Moochie will not get signal at all, or only in certain areas, which defeat the purpose.
In terms of adding contacts, for family members is great as usually they all have their phones, but with friends, th...
Best thing I ever bought for my daughter
Our Moochie watch has had a couple of hiccups but I think that's only been due to user error. Honestly its been the best thing I've ever bought my daughter. Having peace of mind knowing where she is and being able to contact her has put my mind at east and given her a longer leash!! I love that she can't loan it to her friends or anyone else, love that its on her wrist so she can leave it behind anywhere, or drop it, and love most that she doesn't have access to internet and social media when I'm not with her!
Exception customer service
My Moochies Watch- I would like to thank Angel for her exceptional customer service skills. She was able to assist me and was always courteous , friendly and helpful. Her communication was amazing and was so quick to reply to my messages and update me on my query. She is an asset to your company and puts customers first. Thank you Angel
- Verified customer
Thank you Chloe
After having a few issues with my sons moochies watch I had been put through to team member Chloe.
I can not thank Chloe enough for being very understanding, friendly, very responsive to my numerous emails, leaving myself extremely satisfied with the outcome and resolving the issue!!!
Thank you :))
Had a few issues setting up our Moochies, but *Tia* in customer service was brilliant, her quick responses and downright helpfulness was truly fantastic, other companies should take note. The children are now thoroughly enjoying using their watches, which are great!
I was having issues with my moochies watch and sent it for repair. The COVID 19 happened and I had forgotten about the watch for months. When I chased it up Josie emailed me back nearly immediately. She sent me a new watch the very next day and she had my monthly bill refunded. When I connected the new number the only plans were 14.95 plans however Josie agreed to honour the 9.95 plan. Literally the best customer service I have received especially when I was being needy/annoying. Thanks Josie you are amazing.
Amazing customer service
I was having issues with updating a new card and had some other questions.
Tia very promptly responded to my email, gave me the necessary information I needed and answered my questions giving me the assistance I needed all within a few emails were she was very polite and professional. Very happy. Thank you for making that so easy!
Questions & Answers
Hi, i can’t select australia and my address doesn’t come up either.
I had the same problem. It’s the way you write your address. I can’t remember now as I sent mine back but what section are you putting your suburb in?
If you can’t select Australia though I’m not sure. I had so many problems with mine and I had it for 2 days. If you continue to have problems, demand a refund and return it.
Hi Matty, thank you so much for your question. We are very sorry to hear you are experiencing these issues! If you could please kindly email us at email@example.com one of our Customer Care representatives will be able to assist you as soon as possible. We look forward to hearing back from you and rectifying this for you as soon as possible. Many thanks - Moochies Team
My mum bought my son the moochie watch and within a few weeks it's completely stopped work won't charge or anything is there a reboot or a reset I can do please. Thank you
Hi Tammie, we are very sorry to hear you are experiencing these issues! If you could please kindly email us at firstname.lastname@example.org one of our Customer Care representatives will be able to assist you as soon as possible. We look forward to hearing back from you and rectifying this for you as soon as possible. Many thanks - Moochies Team
I bought a secondhand moochies and now they're saying I have to send it to them to get a new sim put in. Can I just put one in? It's the older version.
Hi Bobbie, thank you so much for your question. If you could please kindly email us at email@example.com one of our Customer Care representatives will be able to assist you as soon as possible with this. We look forward to hearing back from you. Many thanks - Moochies Team
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.