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Moochies

Moochies

3.6 from 450 reviews

Reviews

(226)
(65)
(30)
(29)
(100)
  • Product Quality
    3.6 (181)
  • Return Claim MadeYes (23) · No (183)
  • Shipping
    4.4 (92)
  • Warranty Claim MadeYes (23) · No (188)

Reviewer Photos & Videos

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Hailz

HailzSydney, NSW

Great product

published

I bought this for my daughter for Christmas and she loves it! It was delivered quickly, was easy to set up, worked as described and when I contacted them for something through their website my request was actioned by Andrew shockingly fast and without any messing around, 10/10 for customer service.

The company has been delightful to do business with and I will be recommending them whenever the opportunity arises :)

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
Bel

BelCairnlea

  • 2 reviews

Great support

published

Thank you for all your help and prompt responses to my query. Its great to have technology that you can rely on for children other than having an actual phone. We have rexommended to friends.

Product Quality
Shipping

Excellent Customer Service

published

The customer service I received 18 months after the original purchase was excellent. Both Andrew and Emmanuel responded in super fast time and responded to all the questions I had.

Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
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Moochies great after sorting issues

published

There was a bit of confusion initially after recieving my daughters moochies watch. But thank you to Allih for guiding us through setup it is now working great. Thank you moochies and Allih

Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Moochies
MoochiesMoochies
Tegan C.

Tegan C.Richmond-Tweed, NSW

Great Support Staff

published

Service received from support line was fantastic. Febril responded quickly, and resolved my issue in a matter of minutes. Love when a company has really effective and helpful support staff.

Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Moochies
MoochiesMoochies

Hi Tegan! Thank you so much for your review! We are so happy to hear that you are delighted with the service! Please do not ever hesitate to email us with any queries that you may have. Remember, we are always here to help! - Moochies Team

Jack

JackMetropolitan Adelaide, SA

  • Verified customer

Poor app and product quality

published
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Moochies
MoochiesMoochies
Gazza A.

Gazza A.Darling Downs, QLD

Not suitable for everyone.

published
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Moochies
MoochiesMoochies
  • Verified customer

Peace of mind - Amazing device!!!

published

Our Moochies is so perfect for my little boy!!! Tracking is always 100% accurate, both watch/app are incredibly easy to use and has given our family peace of mind - Highly recommend!

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Moochies
MoochiesMoochies

Hi Celia! Thank you so much for your review! We are so happy to hear that you are delighted with your Moochies! Please do not ever hesitate to email us with any queries that you may have. Remember, we are always here to help! - Moochies Team

Sarah

SarahMelbourne

  • 2 reviews
  • Verified customer

Quality not great for price

published
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeYes
See all answers
1 comment
Moochies
MoochiesMoochies
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Emma

EmmaNortheast, VIC

Do your research, pay a little more for a lot better

published
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
4 comments
Moochies
MoochiesMoochies
Emma
Emma
Moochies
MoochiesMoochies
  • Verified customer

Excellent Support Team

published

I bought this watch for my 9 year old Son as a Christmas gift, after setting the watch up for him he wanted to wear it but couldn’t switch it on as the function button had come off, I sent an email to inform the Support Team but nobody had replied so after a few weeks of waiting I sent another email and had a rapid, professional and efficient response from Andrew who was very supportive and friendly he told me to send the watch back and I will receive a new one, now I have one very happy Son :-)

Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
1 comment
Moochies
MoochiesMoochies

Hi Joanne! Thank you so much for your review! We are so happy to hear that you are delighted with the service! Please do not ever hesitate to email us with any queries that you may have. Remember, we are always here to help! - Moochies Team

Love it!!

published

On our 3rd generation of watch, more impressed each time. Can honestly say that they are constantly updating to iron out identified kinks. Customer service is second to none (Andrew is a legend!), couldn’t be more impressed. Our latest watch arrived 24 hours after purchased online and we’re already using it to video chat with friends overseas. Fabulous on every level :)

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Moochies
MoochiesMoochies
Alice D.

Alice D.Hobart, TAS

Excellent customer service

published

We are really happy with the Moochies watch we bought for our daughter. She loves having a phone and we love that it is safe. My online inquiry relating to downgrading the sim plan was answered and actioned within minutes. The service provided by Febril was professional and polite. Thank you Febril.

Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Moochies
MoochiesMoochies

Great support team

published

A big thank you to Angel for your help this morning, something happened to my son's moochie and she was able to fix the issue straightaway! This watch is giving me piece of mind and my son is in love with it, Thanks again

Warranty Claim MadeNo
1 comment
Moochies
MoochiesMoochies
Minna H

Minna HSydney, NSW

Waste of Time and Money

published

Very unsatisfied! Bought two watches for my 9yo and 10yo.
Have had about 4 exchanges between the two. When the wathes work they do pretty much what they suppose to do. But after about a month or so they suddently stop working. The service is good. But then you embark on an endless trail of emails trying to trouble shoot, eventuating in a replacement with new device and sim card. need to set up from scratch again with new contacts and all. WASTE OF TIME AND frustrating.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Moochies
MoochiesMoochies
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Jels

Jels

  • 2 reviews

Great Customer Service !

published

Thank you so much Andrew for assisting me and promptly resolving my requests to change over sim plans and move costs from my old device to new one. It’s been a great pleasure dealing with you.

Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
1 comment
Moochies
MoochiesMoochies

Hi Jels! Thank you so much for your review! We are so happy to hear that you are delighted with the service! Please do not ever hesitate to email us with any queries that you may have. Remember, we are always here to help! - Moochies Team

Fantastic product!!!

published

I purchased this product for my daughter and for my piece of mind. I'm happy with the product and believe the customer service to be great too. I could not remember the password, so emailed customer service. Angel responded very quickly and resolved my issue. Thank you Angel and Moochie for a wonderful product.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Moochies
MoochiesMoochies
  • Verified customer

Waste of money

published

You have to pay monthly for the watch to work. Its not easy to set up and not as entertaining as it should be for a child. My daughter’s one worked for less than two months and all of the sudden the watch stopped working. Tried to solve the issue with technical support but they couldn’t and refused giving me a refund. Ive got a very frustrated child at home now and feel like i wasted 120 pounds!

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Moochies
MoochiesMoochies
Andy

AndySouth East Queensland, QLD

App did an upgrade and now it doesn't work properly

published

I can't receive emojis or voice messages any more after the app did an upgrade. It was working perfectly until then. I even uninstalled and reinstalled the app but that hasn't fixed the problem

Return Claim MadeNo
Warranty Claim MadeNo
7 comments
Moochies
MoochiesMoochies

Hi Andy, we are extremely sorry to hear this! Can you please kindly email us at help@moochies.com so we can further assist you with these issues? We look forward to hearing back from you, Andy. Many thanks - Moochies Team

Andy
Andy
Moochies
MoochiesMoochies
Tammy R.

Tammy R.

  • 2 reviews

Very happy with my purchase.

published

Chloe from customer service was extremely helpful and friendly. Each of my questions were answered promptly and professionally. I am very happy with my purchase and their customer service. Thank you Chloe.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Moochies
MoochiesMoochies

Hi Tammy! Thank you so much for your review! We are so happy to hear that you are delighted with the service! Please do not ever hesitate to email us with any queries that you may have. Remember, we are always here to help! - Moochies Team

Page 1 of 23

Questions & Answers

Benjamin

Benjaminasked

Watch was working fine for 3 weeks and as of tonight it is saying detecting sim card and then says insert sim card. Not sure what is happening but this is the second moochie watch as the first was replaced as it was faulty. Please help! Should of paid the extra $100 and got the spacetalk

No answers
Natalie

Natalieasked

Like many others here, my daughters watch does not connect to network, cannot use phone functions. Can receive calls, but can’t receive messages or send anything due to not being able to get past front screen. Please don’t tell me to email help. I have. Twice.

2 answers
Natalie
Natalie

Ps. It is 2 days old. Worked for first day.

Moochies
MoochiesMoochies

Hi Natalie, we are very sorry to hear of these issues! Please kindly email us at help@moochies.com as our Customer Care team will be able to further investigate these problems for you and we would love to further assist you with these issues. We look forward to hearing from you, Natalie. Many thanks! - Moochies Team

Neecy

Neecyasked

Hi, I would like to cancel the prepaid phone data coming out of my credit card. Can you please advise how I do this?

1 answer
Moochies
MoochiesMoochies

Hi Neecy, please email us at help@moochies.com quoting your Moochies mobile number and request for it to be cancelled, once we receive your email we will disconnect it for you. Many thanks! - Moochies Team

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