Moochies
VerifiedABN: 914330737691,454 reviews
I have been trying to cancel our subscription with Moochies for over a year now. Today I tried again, emails bounce back, phone numbers disconnected. Bank can't stop subscription. Do not buy !!!! Show details
I would give 0 stars but that's not possible. I have been trying to cancel for over 2 years as as the watches I purchased never worked but still money is coming out of my account over $1000 in total for 3 watches and it still can't cancel my plans. Show details
Bought a moochie watch for my son , the watch screen is just frozen , have sent numerous emails but received nothing back, tried to cancel payments , ended up canceling my card as they wouldn't stop! I do not recommend buying one. Show details
Reviews with attachments
Finally got replies! – Finally got a reply and got my sim charges refunded. They have a link to send a sim cancellation reply now. Apparently their system had an issue so they didn't receive the emails. I emailed back with the emails I've sent with no reply and got my money back finally.
Mooches = waste of money and terrible service! – What a waste of time! And absolutely horrendous help desk and service! DO NOT BUY! It doesn’t work! Ok bought the mooches Odyssey for my daughter as a birthday gift. Brought it home, downloaded app etc, selected the mobile plan etc etc….. turned the watch on, and no network (no signal - it was connecting to the app fine, but just would not… Read more
connect to the mobile network!) So essentially for $250 and a further $27/month we have a watch that the battery barely lasts a few hours, and can only work inside the house!!!!!! Absolutely useless! Contacted the helpdesk 2 days ago (3 separate zendesk tickets (as per pics) and still no response! Though they have taken the initial payment for a service they have not fulfilled!
Please please don’t waste your money! Go and get an Apple Watch and a cheap $5 Aldi sim plan! That’s what I’m off to get for my daughter! This thing is absolute rubbish!
Not a secure device like they advertise including adult sites – I am writing to bring to your attention a serious issue regarding this popular children’s watch brand, Moochies, which is widely sold in Australian stores. I purchased this watch for my son’s 8th birthday, primarily for peace of mind, knowing that he would have a way to reach me and that I could track his whereabouts. The advertised features… Read more
included an SOS function and, importantly, no access to the internet or social media, which was the big selling point for me.
However, I encountered a concerning problem. The first watch I purchased did not work and was promptly replaced by Officeworks. Upon setting up the new watch, I spent several hours following the instructions but could not get it to function properly. Out of frustration, I began exploring the device and to my shock, discovered that it had a browser. This browser allowed unrestricted access to the internet, including sites such as YouTube, Snapchat, Facebook, Tiktok and even adult sites like [Content Removed].
This is a significant risk to children, contradicting the safety features promised by the manufacturer. I am reaching out to you all in the hopes that we can expose this issue and prevent this product from reaching more children, as it poses a huge risk to young, impressionable eyes.
You will see by the pictures I have proof of this.NOTE, The device is out of the cover. This is with the standard out-of-the-box watch. nothing else. I can even post the steps so that you can test it yourself on your kid's devices.
Thank you
The idea is great but execution is lacking – *edited stars the watch has lasted the whole school hours by adjusting the battety to saver mode which I was very happy to say school hours 8-3pm dropped to 60% but the issue now is gps wnt update even when I do a forced update.awaiting help from moochie in the mean time. The idea is great works wonders on wifi go to use outside of home and… Read more · 3
doenst update location,confusing interface no back button like all videos show.iam fully invested in this watch I need it for my kids safety and my own mental state of worry.the class mode doesnt work my child spent whole day playing with it and his teacher have said he isn't allowed it at school now and drianed the battety before lunch.not happy spend alot of money.the 2nd watch I cannot register a sim plan keeps bouncing back into my account.tried to contact moochie and dead silence. I love the fact it's waterproof and it is big for little kids but doesn't affect the ability at school or home.i hoping to get a response from.moochie and get all problems fix so I cab change the review to 5 stars as I truly believe it would be amazing if it worked properly.
Positive reviews
Phone not ringing – Why can't I ring from moochie watch. I can video and message but when dialling from watch, phone isn't ringing
Exceptional Customer Service – Despite a faulty device, the customer service from the Moochies team (in our case Jess, Mia and Millie) was exceptional. We worked through common troubleshooting steps, the team escalated to technical support for us, and finally came back with a more than reasonable solution which was very much appreciated. The team were prompt, knowledgeable and professional, and have been a joy to work with. Thankyou! Show details
Aamir.A – When ever I go onto settings I can’t get back to home Show details · 1
Negative reviews
I bought a watch 2 years ago in Australia, never worked and I has send several emails to cancel the subscription, never had an answer and I'm still paying for it. Ridiculous!!! And the phone number to call is disconnected. Don't buy anything from them is my advice.
Absolute scam. Doesn’t work, they keep taking money out of account. No emails are answered to shop deducting money. Phone number doesn’t work. DO NOT waste your money on this product. Show details
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Same issue as everyone else. Have tried to cancel subscription for months albeit unsuccessfully. Have emailed; no response and now they bounce back. Website and app down. No other way to contact them to cancel. Stay away.
Recent reviews
Terrible product & no service. SCAM! – Had to take the watch back and receive a full refund. It did not connect to any networks, no games as advertised and just didn’t work. I still can’t cancel the SIM card and they’re still charging me despite asking earlier in January for cancellation and for support. No response. I’m still trying to cancel my payments to them! Do not buy this product! It’s a scam. Show details
Worst experience – I cancelled my plan in June 2024. I'm still being charged and no responses from moochies to my emails. No contact numbers available on their website. Impossible to make contact with them.
Took money for SIM set up - never worked. I was lucky and able to return the device – They take your money easily enough - but clearly this business is dubious and needs further investigation. DO NOT BUY from any vendor.
Moochies is a scam – Absolutely terrible product, bought 2 neither worked and 4 months after I cancelled my service they are still charging me and won’t reply to any emails where I try to resolve the issue. Would not recommend the product or the people.
CANNOT CANCEL. THEY DO NOT RESPOND – Appalling - app doesn't work. Have asked 11 times to cancel my subscription - with no answer. AVOID. AVOID. AVOID. I bought two watches from PB Tech and cannot believe the appalling lack of service...both customer and the actual watch.
Avoid this product!!!! – AVOID. I bought a sealed watch from JB Hifi only to find the watch inside has been used, obviously returned, then repackaged by Moochies. All the poor reviews I’ve read since are absolutely consistent with what I’ve experienced. Fortunately I was able to prove the watch was used (there were contacts already on there as well as a video) and JB… Read more
gave me a refund which I used to buy a more expensive Spacetalker, which works well.
Please don’t waste your money on this junk.
DO NOT BUY. NO CUSTOMER SERVICE! THIEVES! – DO NOT BUY! SCAM COMPANY. No customer service. They do not respond. GPS not accurate, watch didn't work correctly. They make you register and sign up to monthly sim fee before you can activate the watch. After not receiving help after numerous emails, I sent an email to cancel the sim, I sent this August 2024, since then they have still deducted… Read more
the money out of my account for 4 months, after 15 emails to cancel. DO NOT BUY, ITS RUBBISH, A SCAM AND NO CUSTOMER SERVICE.
Useless product and horrible customer service – DO NOT BUY!!!! Have emailed several times requesting cancellation.. no response keep getting charged. Fraudulent company. Would rate 0 if I could.
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Scam product – Scam. Do not purchase this brand. The app does not work therefore the watch does not work. Very quick to take your money but you will receive no customer support when you realise you can not use the product.
Negative – The support crew for this brand are beyond a joke! I’ve been paying for a subscription I haven’t been able to even access or use for over 2 months now and support don’t seem to respond to any of my attempts to contact via email.
Useless product with no customer support – Absolutely useless. Only works intermittently. Doesn’t give accurate gps. Have been trying to cancel subscription and am getting no response from every different email after they have. Can’t call them as they don’t answer and don’t call back. No customer support, no option to cancel. Thieves
No response – I emailed the both the help/support email earlier this week and am yet to receive a reply. Any tips on how to get the app to work, I keep getting an error.
Moochies watch – Please don’t buy it it’s absolutely worthless. You can not make a new account in the app as the license for the app has expired no rearms and conditions showing up on the app. I had to pay for the sim before setting up the watch my money has gone and I can’t return the watch now. I can’t use the watch and also the customer service is not responding so it’s a scam please do not buy
Total scam with no support – Total scam! Have been emailing for assistance since July with no response. Sim doesn’t work at all and I want to cancel my service. They continue to take my money despite me requesting they cancel the plan. I’ve complained to ACCC to try to get some action.
Oh moochies, pls help – The app is completely unusable. You can’t create an account or even view the terms and conditions necessary to create one. If, by some miracle, you manage to create an account through the website, activating the SIM card is impossible. Emails sent for support go unanswered. Not sure what I’ve got myself into. That’s strange. Never experienced anything like this before lolz
Don't buy moochies!! – Do not buy from these people!! Watch doesn't work and there is no way to contact them. Sent so many emails and there has been no reply. And they keep taking money from my account!
Have closed the bank account associated to the subscription and I get daily reminders by email that… Read more