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Moochies

Moochies

3.7 from 411 reviews

See the Best Jewellery Shops & Brands in 2019 as rated by Australians on ProductReview.com.au.

Reviews

(212)
(60)
(30)
(23)
(86)
  • Product Quality
    3.7 (150)
  • Return Claim MadeYes (16) · No (160)
  • Shipping
    4.4 (80)
  • Warranty Claim MadeYes (16) · No (164)

Reviewer Photos & Videos

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Katie

KatieSouth East Queensland, QLD

Best thing to come out for our family

published

It is a great watch/mobile for our daughter to have. Easy to use for both watch for her and app for us. Only wish we could keep the messages she sends as they are cute. It was easy to set up, just wish there were more plans available. It does have a few little issues but nothing that is a big problem. We love it and will be buying our younger daughter one when she gets a bit older.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

Tim

TimPerth

  • 2 reviews

Great Kids first smart watch

published

Easy to setup and activate. Simple to use for both parents and kids. Tracking can sometimes be a bit out. This will be great for the youngest when traveling to school by bus when the oldest child finishes school this year. We have only had one issue where the watch would not connect to the app; turned out the watch had gone flat and then wasn't picking up 4G signal in one part of the house: Fixed by moving outside and turning back on.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
AnnaB

AnnaBGreater Melbourne (Inner), VIC

  • 2 reviews

This watch was great for a few days then we had issues....

published

We purchased this watch last week. If worked well for a couple of days and then we started having issues.
Customer service emails sent to them was terrible and wouldn’t be replied in a timely manner. We would receive a response in 2-3 days and not very helpful. I have 3 children and I won’t be buying another Moochie.

Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Fiona B

Fiona BSouth East Queensland, QLD

  • 2 reviews

Daughters Watch

published

This watch is amazing. I can track my daughter as she starts high school. She can contact me and I can contact her. It has everything that a phone has without the social media drama. I was very impressed with the SOS button and being able to set up a safe zone.

Return Claim MadeNo
Warranty Claim MadeNo

Sarah

SarahNew South Wales

Peace of mind

published

I bought a moochies watch for my daughter how is about to start kindergarten. It is an amazing item. Easy to use, love the GPS setting, affordable, peace of mind for both myself and my daughter knowing we are able to always contact each other. Very satisfied with my purchase.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

The reviewer stated that an incentive was offered for this review


Denise

DeniseSydney, NSW

This watch was perfect for my daughter!

published

My daughter received this watch for Christmas and loved it. She can't stop using it. Well worth the money great valve. There was no hidden cost involved and easy to use.

Return Claim MadeNo
Warranty Claim MadeNo

Horrible

published

Watch GPS is not that good and the app constantly logs you out when you get a message from your child.
The battery life is terriable dies so quickly.
I wish id purchased a different watch brand..
Waste of money.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo

Sunshine

Sunshine

  • 3 reviews
  • Verified customer

Works. Not great.

published

*edit found their help email below. Have emailed. Let's see if these are fixable. help@moochies.com

gps locations are not always correct. While at home it places my child 5kms away. Alarm was set on mobile app and child deleted on on watch. Alarm still goes off unable to delete .. as not on mobile app anymore. All messages on the app delete automatically. On watch they all remain. Constantly having to sign in on mobile app is frustrating. When call comes in from watch it is frustrating as it does not come straight up like all other calls do to mobile phones. Have to go find it. Look for the app.Lots of frustrations.
3rd day of owning ours.Not overly excited.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
CJolley

CJolleySydney, NSW

We love Moochies

published

My daughter loves her moochie, it has been very handy in contacting her when I need to change plans etc. Phone calls and texting is great. The GPS is great too although I do wish it was a little more accurate, it doesn't seem to show everywhere she has been.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

I bought this for my daughter. She loves it. It’s super clear to hear when speaking on loud speaker. Very happy

published

Everything has been very easy to setup and to use. With No hidden costs and very easy for my daughter to use. We are both very happy with this purchase.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

Happy Parents

Happy ParentsSouth East Queensland, QLD

Peace of mind

published

We are very happy with our purchase. Bought two watches for our 10 and 12 year old. Love the features and payment plans. They were easy to purchase and set up. We have told everyone about this great alternative to smart phones

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

Fiona

Fiona

  • 2 reviews

Very Satisfied

published

What we were looking for. My son is a happy chappy. Parents feel relieved.

Very happy with customer service and prompt response to problems that arose.

Would recommend to all in need a Moochie watch.

Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeNo
See all answers

chris

chrisGreater Melbourne (Outer), VIC

  • 4 reviews

Do not waste your money. Terrible everything. I cannot find any good in this product. Broken screen on first use. Weak.

published

GPS is terrible
Won't take calls.
Video call is poor quality
Screen cracked with protector on.
On the first use.
We are very disappointed in your response and handling of the situation.
Not happy

Product Quality
Shipping
Warranty Claim MadeNo

A disappointing experience

published

I bought two watches for my kids for Christmas. One or both watches has been plagued by glitches ever since. I had to return both and received replacements promptly but a set of different issues arose and I’ve had to return and get a refund. Such a shame because for the few hours they did work they were fantastic. However I have spent hours back and forth with Moochies trouble shooting and I can’t afford to spend another minute trying to resolve the many problems. Maybe I’ll buy in the future when/if they’ve resolved their many glitches and inconsistencies. Based on the reviews here it really seems entirely pot luck as to whether you receive a good or poor product.

Return Claim MadeNo
Warranty Claim MadeNo
Mathew

MathewGreater Melbourne (Outer), VIC

Not what i wanted

published
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Moochies
MoochiesMoochies

Pleasantly surprised, overall very happy with mooches

published

I bought this watch for my daughter for Christmas and after compearing other watches on the market, moochies was a stand out Best Buy, other kids safe watches did not have Video calling witch is what I thought would be the main function for all watches, and moochies was one of the only that came with a built in SIM card so very easy to get it up and running without having to buy a pre paid sim and fill out all the paperwork and recharge it each month moochies, it’s already direct debited each month so u don’t need to do a thing once iv done the first sign and set up,
Pleasantly surprised, very happy, would definitely recommend to all parents

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Moochies
MoochiesMoochies

Hi Hugo! Thank you so much for your review! We are so happy to hear that you are delighted with your Moochies! Please do not ever hesitate to email us with any queries that you may have! Remember, we are always here to help! :) - Moochies Team


  • Verified customer

OK for Australia. Wouldn't recommend for overseas travel.

published
Product Quality

Andy

AndySouth East Queensland, QLD

Keeps saying my login is invalid.

published

My child was sending me emojis , my app was saying there were messages but nothing was in the message app. Then my app logged out by itself and now I can't login into the app as it says invalid password. I tried to reset the the password but it won't let me as that says it's invalid.
I contacted Moochies and received an email from them saying they were having technical difficulties. Over 24 hours ago and the problem is not fixed. I have sent 2 more emails but have received no replies. Very poor for a Children's safety product

Return Claim MadeNo
Warranty Claim MadeNo
2 comments
Moochies
MoochiesMoochies
Andy
Andy

5 minutes after I wrote this review the watch started working again. And so far no more problems.


It’s ok but battery dosnt last more than 40 min

published

After fully charging the watch my son made 2 calls from it and Worthing 40 min to an hour the battery died , it can’t do what we bought it for with the battery life like that there for a waste of money and I can’t find who to contact about it

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Moochies
MoochiesMoochies

Hi Nicole, extremely sorry to hear about these battery issues! Please can you email us at help@moochies.com where our Customer Care team will be able to further assist you. We look forward to hearing from you. Many thanks! - Moochies Team


Katherine Mowatt

Katherine MowattWestern District, VIC

  • 2 reviews

Fantastic product! Easy to use, so happy with the watch

published

Completely satisfied with the watch, its great for the price.
Exactly what i thought it would be, had no issues at all.
Exceeded my expectations completely, very happy with the product

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Moochies
MoochiesMoochies

Hi Katherine! Thank you so much for your review! We are so happy to hear that you are delighted with your Moochies! Please do not ever hesitate to email us with any queries that you may have! Remember, we are always here to help! :) - Moochies Team


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Questions & Answers

Amanda J

Amanda Jasked

Hi Moochie, there seems to be negative feedback consistently mentioning the GPS function. Are you able to advise if this glitch has been fixed / updated ?

1 answer
Moochies
MoochiesMoochies

Hi Amanda, thank you so much for your question. Our Moochies watches will give you strong phone signal for calling and can only give an accurate reading if the Moochies is connected to strong 3G Vodafone signal (for our Australian customers) and if it is connected to strong 3G EE signal (for our U.K. customers), and only once both watches are connected to strong 3G signal it will then show a reading of 5 to 20 metres of accuracy due to the watch's small antennae. If the Moochies is in a location where there is weak or no 3G Vodafone/3G EE signal, then the GPS will not show its location accurately, due to weak connection with the 3G network. Hope this clarifies things, Amanda, and if you do have any more queries please email us at help@moochies.com where our Customer Care team will be more than happy to help you. Many thanks! - Moochies Team


Renata C.

Renata C.asked

Why is there no way to let people be allowed to message the child but not see and edit everything?
Also will there be a way to add friends from the apps? My daughter and nephew want connected but live 20 odd hours apart
Thanks

1 answer
Moochies
MoochiesMoochies

Hi Renata, thank you so much for your questions. Rest assured only the main administrator is able to change or edit the settings for your Moochies. The contacts that you have invited via the SMS code are able to share messaging, video-calling and tracking, however they cannot edit or change the settings for your Moochies. In regards to pairing Moochies watches via the Friends feature, this will require your daughter's Moochies and your nephew's Moochies to be within 15cm of each-other in order to pair, this can be done the next time your daughter and nephew are together. Hope this clarifies things, Renata, and if you have any more queries please email us at help@moochies,com Many thanks! - Moochies Team


Susan P.

Susan P.asked

Will messages I send to the phone during class time show up to my child once the silent mode has finished for the day.

No answers

Get an answer from our members and Moochies representatives

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