Reviewer Photos & Videos
I bought this for my daughter for Christmas and she loves it! It was delivered quickly, was easy to set up, worked as described and when I contacted them for something through their website my request was actioned by Andrew shockingly fast and without any messing around, 10/10 for customer service.
The company has been delightful to do business with and I will be recommending them whenever the opportunity arises :)
- Verified customer
Poor app and product quality
Purchased the moochies watch from Kogan and my first experience setting it up was dreadful. Downloaded and installed the Android app to my phone. Attempted to pair the watch. It failed to pair. Then I tried to pair again and ended up with two watches paired. Pairing was successful on the third attempt. App crashed while I was using it. I then tried to call the watch from the app interface and the watch kept rejecting my calls. I tried calling from the watch to my phone and it worked ok. Tried calling from outside the app using the normal phone ...interface and it worked ok. Conclusion the app is buggy. The build quality of the product is not like the photos on any of the website. It is cheap plastic. Even the screen is plastic which will be all scratched after a very short time. The UI on the watch is very laggy and takes a long time to respond, something you don't expect in this modern age. Location does not seem as accurate as stated on their website. Call audio quality is also very poor. I regret purchasing this and will returning it for a refund. It is cheap quality which will not last more than a few months. There are much better watches out there.
Not suitable for everyone.
Bought a Moochie watch for my son with high hopes. Their website says it has GPS but this is a deception. It doesn't connect with Satellites as the name suggests but rather uses cell tower triangulation which is completely useless in an area that has poor reception and hardly any cell towers. On their website it clearly states, "Track your child at any time. Anywhere in the world." A straight up lie because it won't work in 95% of Australia. Their is no warning on their website that the watch requires a good voda phone network. If that was clea...rly mentioned I never would have bought one. I emailed them about my issues but because I purchased the item second hand they didn't even email back to me. Even though I believed I was purchasing the item brand new in box. They couldn't even confirm with me if that was the case or not. I just wish I had seen these reviews before I purchased. Item likely would be good in a good service area as it has not had any physical issues but almost none of the functions are reliable due to the poor reception.
- Verified customer
Peace of mind - Amazing device!!!
Our Moochies is so perfect for my little boy!!! Tracking is always 100% accurate, both watch/app are incredibly easy to use and has given our family peace of mind - Highly recommend!
- Verified customer
Quality not great for price
Area where watch band joins watch rusted out in less than one month (after getting wet once! Replaced through Kogan on warranty with no issues though, which was good, but did require a complete change of sim etc which was a pain). Extra band is a complete waste of money and is very poor quality compared to the main band. GPS location is sometimes great (within meters) and sometimes very poor (as in: across the other side of the state, or occasionally a different country altogether). The website lacks the functionality to change sims / delet...e sim plans and is not located at all in the app (which it should be). The “class-mode” functionality is set in 30 minute blocks which does not fit with our school. At one point, an alarm was set on the watch that we could not control in the app - again, full app control should be possible. For us, the two positives are that it states the best waterproof rating of any watch tracker for kids and that it has allowed us to communicate with our daughter when she is in times of high stress. Will I buy another for my son? Yes - but only if no other manufacturer has the same waterproof rating at that time. Otherwise, I’m jumping-ship.
Do your research, pay a little more for a lot better
I never post reviews but we've had a terrible experience - as it looks like many have. Worked great for a couple of weeks then as soon as we tried to connect to a different WIFI nothing would work properly. Apparently this is because I'm in Regional Victoria and we are 'black listed' however they allowed us to pay for and receive the watch to our home address. The run around to get to a refund was immense & I had to be quite horrible & pushy to get to a place where they stopped being defensive and actually tried to help. The multiple cut & p...aste defensive responses that repeatedly told us that we were 'doing it wrong' and all their bad reviews were from people who don't pay attention and are doing everything wrong.... please stop that. It's frustrating, time wasting and you end up admitting that your product isn't always suitable so please just be helpful! Certainly wouldn't recommend, we now have a Spacewalk that we are very happy with, and everyone we know with kids are also very happy with. Pay the extra to save the angst.
- Verified customer
Excellent Support Team
I bought this watch for my 9 year old Son as a Christmas gift, after setting the watch up for him he wanted to wear it but couldn’t switch it on as the function button had come off, I sent an email to inform the Support Team but nobody had replied so after a few weeks of waiting I sent another email and had a rapid, professional and efficient response from Andrew who was very supportive and friendly he told me to send the watch back and I will receive a new one, now I have one very happy Son :-)
On our 3rd generation of watch, more impressed each time. Can honestly say that they are constantly updating to iron out identified kinks. Customer service is second to none (Andrew is a legend!), couldn’t be more impressed. Our latest watch arrived 24 hours after purchased online and we’re already using it to video chat with friends overseas. Fabulous on every level :)
Excellent customer service
We are really happy with the Moochies watch we bought for our daughter. She loves having a phone and we love that it is safe. My online inquiry relating to downgrading the sim plan was answered and actioned within minutes. The service provided by Febril was professional and polite. Thank you Febril.
Waste of Time and Money
Very unsatisfied! Bought two watches for my 9yo and 10yo.
Have had about 4 exchanges between the two. When the wathes work they do pretty much what they suppose to do. But after about a month or so they suddently stop working. The service is good. But then you embark on an endless trail of emails trying to trouble shoot, eventuating in a replacement with new device and sim card. need to set up from scratch again with new contacts and all. WASTE OF TIME AND frustrating.
I purchased this product for my daughter and for my piece of mind. I'm happy with the product and believe the customer service to be great too. I could not remember the password, so emailed customer service. Angel responded very quickly and resolved my issue. Thank you Angel and Moochie for a wonderful product.
- Verified customer
Waste of money
You have to pay monthly for the watch to work. Its not easy to set up and not as entertaining as it should be for a child. My daughter’s one worked for less than two months and all of the sudden the watch stopped working. Tried to solve the issue with technical support but they couldn’t and refused giving me a refund. Ive got a very frustrated child at home now and feel like i wasted 120 pounds!
App did an upgrade and now it doesn't work properly
I can't receive emojis or voice messages any more after the app did an upgrade. It was working perfectly until then. I even uninstalled and reinstalled the app but that hasn't fixed the problem
Very happy with my purchase.
Chloe from customer service was extremely helpful and friendly. Each of my questions were answered promptly and professionally. I am very happy with my purchase and their customer service. Thank you Chloe.
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Questions & Answers
Watch was working fine for 3 weeks and as of tonight it is saying detecting sim card and then says insert sim card. Not sure what is happening but this is the second moochie watch as the first was replaced as it was faulty. Please help! Should of paid the extra $100 and got the spacetalk
Like many others here, my daughters watch does not connect to network, cannot use phone functions. Can receive calls, but can’t receive messages or send anything due to not being able to get past front screen. Please don’t tell me to email help. I have. Twice.
Hi Natalie, we are very sorry to hear of these issues! Please kindly email us at email@example.com as our Customer Care team will be able to further investigate these problems for you and we would love to further assist you with these issues. We look forward to hearing from you, Natalie. Many thanks! - Moochies Team
Hi, I would like to cancel the prepaid phone data coming out of my credit card. Can you please advise how I do this?
Hi Neecy, please email us at firstname.lastname@example.org quoting your Moochies mobile number and request for it to be cancelled, once we receive your email we will disconnect it for you. Many thanks! - Moochies Team
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