Upon purchase I had a total of 48 hours before being activated. Frustrating! Tia, Lana and Millie were there to assist with problem solving. In the world of instant help (eg an Apple experience) this is far slower than I expected.
The product is about half the cost of an old apple watch, but the quality is far inferior
Hi.The product when working is very useful, including the SOS .It does take some sorting to set up, especially if the process order is not followed perfectly. Tia, Brenda, Casey and Zoe were excellent in support and all seems well now.Many thanksPeter
Actually a dangerous product
The location finder said my daughter was in the middle of a lake about 10kms out of town when she was safely with her father. The phone and voice messaging didn't work either, or the battery check on the app. Feedback from Moochies was this was because of poor signal (3G only, and on a cheap provider) but even when it said it had good reception I still got an error message trying to call her father from the device (after he'd been added to the phone book). Oh, and when we tested the SOS function if you hold it down too long the phone turns of...f without sending the SOS. Basically they're just trying to take advantage of parents' natural concern for their kids without actually offering a functional product. Their customer service team did not offer much in the way of assistance, instead just blaming the network provider for what were obvious hard and software failures
Bought the watch under 12 months ago for my granddaughter. Have had ongoing sporadic issues with the connection to the network and today we just cant get it to work. Have checked updates, credit and network and still nothing. Have tried to find a telephone number for Moochies, but nothing only can send an email.
This product is very useful and operates as intended
Reasonable value for money and does what it says on the tin which is nice. The only objection I might have is service is only accessible via email, if there were phone contact it would make life a lot easier. Nevertheless a good product.
Moochies customer service
Soon after I purchased my Moochies watch it stopped working for no apparent reason. Casey from customer service sorted the problem immediately. Casey was polite and straight foward with quick responses. With people like Casey on a team I would not hesitate to continue with moochies products. A replacement watch will be on it's way.
Great product but could use improvement
I bought the watch for my 10 year old son. It was really great to keep in touch with him when he's at his dads but the watch was so chunky he didn't want to wear it. I also couldn't use emojis in texts. I couldn't send photos to him. I understand this is a security measure but it was a little frustrating. I had great customer service whenever I contacted them. Casey in particular was really helpful, quick to respond and polite. I feel it needs just a few things improved but is a great idea for your child when you want to stay in touch but don't want them to have a phone yet!
Bought original watch end of August, it lasted 2 weeks then stopped working.
Got replacement watch and it stopped within a week.
This a rubbish product.
I am unable to contact the help team to cancel the sim because of a system error.
There is no phone number to call for support.
Absolute waste of time and money!
Quality of service.
Moochies are an amazing product for the younger generation of today. Being able to contact / monitor the where abouts of our children.
You will not be disappointed with your decision in purchasing one.
Along with the product comes exceptional service by the staff, staff like Josie have made things so much easier and hassle free.
Thank you Josie and the Moochies team.
Keep up the great work.
We are currently on our second watch. The first watch didn’t connect to the app. After going back and forth with the Moochie team, based in the UK, which means a long delay in responses, we finally got a replacement...21 days later. Frustrating as it is, and Mr 9 may have cried at the delay of using his birthday present..it’s not too bad for response times.
Roll forward 2 weeks and this bloody watch is waking us up with random alarms going off. One went off in class...in class mode. I’ve also switched the alarm off three times tonight...the l...atest time being 12.13am. After looking at the settings on both my app and hubby’s app I can confirm there are no alarms set. The watch is a great idea but unfortunately we’ve had nothing but issues since we bought it. I should add, we had to fight for a reimbursement of the original telco set up cost from Moochie After the first watch failed.
Questions & Answers
We are considering purchasing a moochie smartwatch. We are not keen on the provided plans or on Vodafone who appears to be the network provider for the sim. Are we able to use and insert our own Telstra sim ? Does this affect warranty etc?
Hi there, thank you so much for your questions. Sadly you will not be able to insert your own SIM into our Moochies watches as our watches are locked to our SIMs/SIM plans. If the SIM compartment has been tampered with or if it is opened this will sadly void the warranty on the Moochies as our Moochies watches can only be used with our SIM plans. The reason there is now a compulsory inbuilt sim card is that this subsidises the actual cost of the watch. The new watch has a number of new software and hardware features and an improved design, making it the most advance children's smart watch globally. To sell this without a subsidy would mean the cost to customers upfront would be prohibitively expensive. Another reason we opted for an inbuilt SIM is that we had a number of customers who were choosing SIM packages that were not appropriate for the device, and this was causing inconvenience for them as they had to resubscribe to different packages or choose alternate networks. The inbuilt SIM has been tried and tested and works without any difficulties. We set the plan at a rate that uses more than the average a user uses for data and calls, as the watch is not data heavy, not have we found children having long conversations - they seem to use it for short bursts of calls, so the inclusive minutes does on the whole cover what most kids would use. Hope this clarifies things and if you have any other queries on this please don't hesitate to email us at email@example.com Many thanks! - Moochies Team
Hi, will a Moochie watch bought in the UK work in Australia?
Hi David, thank you so much for your question. A Moochies which is purchased in the UK will not be able to work in Australia as our UK Moochies watches are locked either to a UK SIM network if purchased in the UK, or locked to an Australian SIM network if purchased in Australia, so only UK Moochies watches can work in the UK and only Australian Moochies watches can work in Australia. However if you are currently experiencing this issue where you cannot use a Moochies purchased in the UK, in Australia, please kindly email us at firstname.lastname@example.org quoting your full name, order number, this situation and our Customer Care team will be able to further assist you. We look forward to hearing from you and further assisting you with this. Many thanks! - Moochies Team
Hi, i have just purchased this watch as a christmas present for my daughter. I didnt realise it came with its own sim. I already have a sim i am planning on using. Can i use my own sim? Dont want to open it if i cant as i may send it back.
Hi Connie, please may you kindly email us at email@example.com quoting your Moochies mobile number and quote your order number so that our Customer Care team can help you with these questions as soon as possible. We look forward to hearing back from you. Many thanks! - Moochies Team
We have the same idea. What was the outcome to your question please Connie?
Moochie it would helpful to your customers if you would answer the questions directly on the forum rather then request emails so others can gain answers to the same question rather than have to all go through the same process.
I havnt had a reply on here which is frustrating. I did email moochies directly and again no reply! Ive come to my own conclusion that it cant take my sim card so ill be forced to use the one which came with it. Its a christmas present so i dont know what the quality is like as yet but it does look really well made and has a very comfortable strap.
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