Terrible! Christmas cards sent to all the wrong people!
Ordered over $160 of personalised cards for my family in the UK and several of them were mixed up and sent to the wrong people. Their booking platform for lots of the same card design is awful and they basically said it was my fault and they would do nothing about it. Very disappointing!
Unreliable and not recommended
Customised a birthday card for my wife and choose a bigger card for more money and the card did not arrive. There is no way of tracking it and the customer service didn't even reply regarding my concerns. They even charge extra for international purchase even though it is an Australian website. Do not use this company.
I was scared to order based on reviews..
I was really scared to order off Moon Pig based on terrible reviews but couldn't find any other site that looked like it could do what I wanted.. but when my order arrived it was perfect. The large birthday card I ordered was a bit bent because there was a rubber band around it.. but nothing that can't be fixed. The pictures look great, considering I didn't use high quality photos. I honestly love it!! I've ordered ordered 1 product but I would say that if you're unsure, just give it a go.
Ordered a sympathy card for one of my close relatives, never received it. Emailed and they told me quite bluntly that I never completed my order hence no card was delivered. I provided proof that they had taken a payment out of my bank account. All they said was sorry we will refund you. I felt so bad that my close relative didn’t receive my card of condolences. Will never use this company again! Disgraceful
- Verified customer
I ordered a personalised card for my granddaughter on Tuesday 8 October and was a little worried about receiving it in good time after reading the negative reviews. I was very happy to receive the card on Friday 11 October. It is beautiful! Thank you Moonpig
Fantastic personalised cards for every occassion
Been sending Moonpig cards for years now, love them, so do the recipients. Great quality cards, prompt on time delivery everytime. Do yourself a favour, you won't buy retail cards again.
- Verified customer
Unable to reset password
I forgot my Moonpig password but the password reset option does not work. I have emailed them twice regarding this and nobody has got back to me. I have prepay credit in my account and have now missed Father’s Day by almost a week! Don’t know what else to do except post this review and hope somebody from Moonpig actually gets in touch with me!
Load of crap!
I’ve used Moonpig for years. I’ve had issues along the way that have been frustrating at times, but usually 30% issue, 70% success. The last year it’s 100% issue. I get to the finished product every time and it crashes. One card took me 1 hr to produce with photos and write up. It crashed. I tried it again, then again still only to get the same response.... nothing. The cards simply don’t load. You had me for years and I have many friends and family. I even got sucked into the gifts at times. Well... now I will NEVER use you again. Your site is incompetent and has been a total let down over the last year. You should’t run a business this way... get a grip! Do not use moonpig... rubbish
Sat for 7 hours trying to get a card for my daughters 50th birthday
I will try to abide with the above......... after trying and trying why do you offer a service you cannot accommodate my computer was burning it was on so long with your little tea pot puffing and then a bird fluttering around while you were trying to save my request for a second time around disgusting.
I will not be using this site again, maybe I should have read some of the one star reviews before I commenced utter waste of my precious time when trying to produce something SPECIAL for my daughter. I have to wonder if you read any of these reviews because you must make some people very upset when you cannot deliver. If there was a ZERO STAR it would get my tick. Only good thing that came out of this is I still have time to go else where.
Did not arrive on my mothers 80th birthday, and still hasn't. Despatched with more than enough time to arrive. Most people would expect a card to arrive on or before the big day. I failed to look at the reviews .. and I see this is a common occurence. Very upsetting!
DO NOT USE MOON PIG, you have been warned!
Ordered weeks before - still hasn't arrived
What a joke these people are! Most people when they order a birthday card WELL IN ADVANCE expect it to be deliver on or before the day. Where are you posting it from... the Moon?
DO NOT USE MOON PIG!
I hope that people do their research before using them. Sadly I did not and paid for the incompetance!
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Questions & Answers
A small printed mug arrived broken Order No: VVS54CA-2. The mug was wrapped, the box enclosing it also wrapped before being put into Parcel Post bag should have been secure enough. However on reassembling the four big broken pieces it would appear the box was not large enough to accommodate the handle. Post office say they are not at fault. Can this be reimbursed? to sender Theo Thomas account. Thank you
Hi Jean, I have not ever ordered a mug, however I did have a card that I did not receive after waiting a week. Knowing that most of the cards I have ordered in the past arrived within 2 days, I contacted Moonpig and they were very helpful and replaced the card, at no additional cost to me, which I then received the next day. Not sure if you have contacted Moonpig about your issue.
Are you going to put in more cads for girlfriends,boyfriends and engagements?
I'm unable to help you, but you can phone Moonpig. I just love personalising my own cards to suit the recipient. Although it can be time consuming, everyone that I have sent a card to loves it.
Good luck Mariska
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