Moose NBN
NBN 50/20 (Everyday), NBN 25/5 (Lite), NBN 100/40 (Family), etc... · See All
- moosemobile.com.au
- ✓ Verified company
43 reviews · Statistics
Fantastic Customer service
NBN 50/20 (Everyday)Marco was very helpful in setting up my modem as I had transferred from a previous company. As a 72 year old pensioner, I am not very good on computers, so required much patience and understanding. Marco didn't rush me, gave clear explanations and never made me feel like I was an idiot. Getting much better speeds than I ever had with Westnet. I have had my mobiles with them for years (so much cheaper and great customer service). So when it came to switching nbn I of course checked the reviews, and am pleased I made Moose NBN my choice. Great Australian company with a good customer service ethic.
- Start Date: November 2023
- Adequate Speeds: Yes
- Standalone or Bundled: Standalone
- Data Type: Unlimited Data
New to NBN
NBN 50/20 (Everyday)Had Moose NBN for about a Month it has been great until tonight and just dropped out. Lights on modem are on phone, TV etc no Network connection. Also another thing, our modem is connected through the telephone wiring (no phone connected)
I hope we don't have to pay Telstra to use that wiring? Can someone confirm this please?
- Adequate Speeds: Yes
- Standalone or Bundled: Standalone
- Contract Type: Month-to-month
- Data Type: Unlimited Data
Setting the benchmark for Excellence!
NBN 100/40 (Family)The customer service would have to be THE best I have ever experienced, from tonal delivery to guidance and then some! Service providers and the like need to take a page or two out of Moose Mobile’s Employee Handbook, speak with their P&C Department, and seek guidance from their hiring processes and procedures because whatever THOSE providers are doing, they’re clearly doing it WRONG! The NBN speeds and coverage are met with those stated on the Moose Mobile website. Using a BYO TP-Link AX3000 Archer AX53 Router for a FTTP NBN connection box (bo
... Read moreth located in a double garage single story 4BR + sound treated Music studio), no dropouts or lagging of wired or wireless connections and we’re a family of 2 gamers and a music producer, with an array of devices and streaming habits that give the word ‘addiction’ new meaning. If I could personally thank each Moose Mobile CS Team Member personally I would, but for now all I can offer is a virtual 5 STAR rating. Well done and keep up the great work!- Start Date: March 2023
- Adequate Speeds: Yes
- Standalone or Bundled: Standalone
- Contract Type: Month-to-month
- Data Type: Unlimited Data
Worst internet connection
NBN 25/5 (Lite)There has been no stable internet for nearly two months now. Unfortunately, the moose service is interrupted for at least one to six hours every day. We called the company several times, but the technicians didn't know how to solve the problem, or the Nbn technicians didn't show up when they asked you to be at home. At the end, we called the office again, and the technician said that the problem has been solved now, and they won't send Nbn technicians to come to our house. However, the problem still exists and has not been solved, and the service is interrupted for several hours again every day. To be honest, it was the worst experience. What a disappointing service!
- Standalone or Bundled: Bundled
- Contract Type: Month-to-month
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So reliable & affordable
NBN 50/20 (Everyday)My previous provider was so expensive but I've found Moose to be very reliable & they suggested I really only needed the everyday plan rather than an a more expensive option . I've now recommended Moose to members of my family who are looking for a change.
- Adequate Speeds: Yes
- Standalone or Bundled: Standalone
- Contract Type: Month-to-month
- Data Type: Unlimited Data
Regular drop outs
NBN 50/20 (Everyday)Moved from Telstra NBN 25/5 service to Moose NBN 50/20 in AUG-22. We are located in Wodonga VIC. On the surface this looked like a good move to get better performance. Unfortunately the Moose service drops out on a regular basis with outages of 1hr+. These drop outs rarely happened with the Telstra service which we had for many years. I don't understand since the same infrastructure is in use. I contacted Moose for their feedback with no response. I went to raise this product review some months back and was prompted to allow Moose to respond first. No response.
- Start Date: August 2022
- Adequate Speeds: Yes
- Standalone or Bundled: Standalone
- Contract Type: Month-to-month
- Data Type: Unlimited Data
Thanks Dean for your exceptional work on this issue for us. We are pleased with the final outcome which, as you state above, is actually a faster service than previous and definitely more stable. We h
... Read moreave learnt a few things along the way regarding connections at the node, which explains why the original connection was so poor. We are happy now. Thank you again.
Technical support
NBN 50/20 (Everyday)After transferring to the Moose 50/20 service from another provider, I tested my download and upload speeds and found the download speed as advertised but the upload speed was struggling at 4.2MBPS. I contacted the company back and forward via email but could not resolve the situation. I rang the customer service line (07) 3193 9400, and was fortunate to connect with Marco. 15 minutes later, problem solved and my upload speeds are now at a respectable 18.6MBPS. Marco clearly knows his stuff and is a skilled technical communicator, not always an easy task to master over the phone. Very happy with the outcome and with the smooth transition to Moose NBN.
- Adequate Speeds: Yes
- Standalone or Bundled: Standalone
- Contract Type: Month-to-month
- Data Type: Unlimited Data
Excellent customer service
NBN 50/20 (Everyday)Excellent customer service from Marco.
Had one outage since joining and there's was no nbn known outage in my area. Marco was brilliant when I needed help to set up my modem.
- Adequate Speeds: No
- Standalone or Bundled: Standalone
- Contract Type: Month-to-month
- Data Type: Unlimited Data
Great service!
NBN 50/20 (Everyday)I have been with Moose NBN for many months now. Its a reliable service and with good technical support. I also use the Moose mobile service, so ts good to have the two services from one prvider. I would highly recommend Moose.
- Start Date: May 2022
- Adequate Speeds: Yes
- Standalone or Bundled: Standalone
- Contract Type: Month-to-month
- Data Type: Unlimited Data
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Smooth transfer to Moose
NBN 50/20 (Everyday)Consistent speed without hiccups. To my surprise the public IP address is static after router/modem reboots or power cycles.
- Start Date: September 2022
- Adequate Speeds: Yes
- Standalone or Bundled: Standalone
- Contract Type: Month-to-month
- Data Type: Unlimited Data
Excellent service and staffs are super helpful.
NBN 50/20 (Everyday)Connection is reliable. Speed is variable. Slower during peak hours. But it's expected.
- Start Date: September 2022
- Adequate Speeds: Yes
- Standalone or Bundled: Standalone
- Contract Type: Month-to-month
- Data Type: Unlimited Data
Great NBN service provider
NBN 50/20 (Everyday)Have only been with them for a week. Sign up and activation was seamless and straightforward. Brought my own modem from last ISP and only needed to change two settings on the modem for it to work. I moved over from another ISP that claimed that broadband prices were increasing. Getting $20 off for a few months and will pay less per month compared to the original price my last ISP was charging. Thumbs up guys thanks for your awesome service!
- Adequate Speeds: Yes
- Standalone or Bundled: Standalone
- Contract Type: Month-to-month
- Data Type: Unlimited Data
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Perfect
NBN 50/20 (Everyday)No problems. Great service. Connection fast and reliable. Took a chance on moose and it's worth it.
- Adequate Speeds: Yes
- Standalone or Bundled: Standalone
- Contract Type: Month-to-month
- Data Type: Unlimited Data
Best value on the market!
NBN 25/5 (Lite)Completely happy with my NBN through Moose. I have my mobile with them too. Saving plenty after years with Telstra.
- Start Date: March 2021
- Adequate Speeds: Yes
- Standalone or Bundled: Standalone
- Contract Type: Month-to-month
- Data Type: Unlimited Data
Just signed up for NBN - Spot on
NBN 25/5 (Lite)Easy, had our own Westnet Router so used that - Marco the legend sorted out a few things and we were away
- Start Date: September 2022
- Adequate Speeds: Yes
- Standalone or Bundled: Standalone
- Contract Type: Month-to-month
- Data Type: Unlimited Data
Questions & Answers
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Details
 Moose NBN 50/20 (Everyday)4.7(20) | Moose NBN 25/5 (Lite)5.0(7) | Moose NBN 12/1 (Starter)5.0(1) | ||
|---|---|---|---|---|
| Category | Internet Service Providers | Internet Service Providers | Internet Service Providers | Internet Service Providers |
| Standard Monthly Price | $69.80 | $64.80 | $94.80 | $59.80 |
| Typical Evening Download Speed | 47Mbps | 24Mbps | 95Mbps | 11Mbps |
| Promotional Monthly Price | $54.80 | $49.80 | $79.80 | $44.80 |
| Promotional Offer | $15 off for 1st 6 Months. | $15 off for 1st 6 Months. | $15 off for 1st 6 Months. | $15 off for 1st 6 Months. |
| Max Upload Speed | 20 Mbps | 5 Mbps | 40 Mbps | 1 Mbps |
| Service Type | NBN | NBN | NBN | NBN |
| Packages Available | Standalone | Standalone | Standalone | Standalone |
| Contract | Monthly | Monthly | Monthly | Monthly |
| Data Allowance | Unlimited | Unlimited | Unlimited | Unlimited |
| Max Download Speed | 50 Mbps | 25 Mbps | 100 Mbps | 12 Mbps |
Contact info for Moose NBN
| Mon | 9:00 am - 7:00 pm |
|---|---|
| Tue | 9:00 am - 7:00 pm |
| Wed | 9:00 am - 7:00 pm |
| Thu | 9:00 am - 7:00 pm |
| Fri | 9:00 am - 7:00 pm |
| Sat | 10:00 am - 5:00 pm |
| Sun | 10:00 am - 5:00 pm |
- ABN: 70610525856
Extra Information
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Hi Julie,
Thanks for allowing us to fix your NBN connection. We have passed on your thanks to the NBN technician that visited your home and apologise for the time it took to get this rectified. It lo
... Read moreoks now, for the first time, that you are getting your total speed allocation (even better than you had with Telstra). I have mentioned to Stephen that as soon as you are eligible to upgrade to FTTC or FTTP we will inform you, however its probably not needed now.