Moose NBN

Moose NBN

 Verifiedmoosemobile.com.au
Moose NBN
4.8

43 reviews

PositivevsNegative
98% · 421 · 2%

Adequate Speeds Yes · No
Value for Money
4.8
Transparency
4.8
Customer Service
4.8

Reviews

43 reviews
R D C.
R D C.Perth, WA2 posts
  NBN 50/20

Fantastic Customer service

Marco was very helpful in setting up my modem as I had transferred from a previous company. As a 72 year old pensioner, I am not very good on computers, so required much patience and understanding. Marco didn't rush me, gave clear explanations and never made me feel like I was an idiot. Getting much better speeds than I ever had with Westnet. I have had my mobiles with them for years (so much cheaper and great customer service). So when it came to switching nbn I of course checked the reviews, and am pleased I made Moose NBN my choice. Great Australian company with a good customer service ethic. Show details
bt1531951
bt1531951NSW, 2731111 posts
  NBN 50/20

New to NBN

Had Moose NBN for about a Month it has been great until tonight and just dropped out. Lights on modem are on phone, TV etc no Network connection. Also another thing, our modem is connected through the telephone wiring (no phone connected)
I hope we don't have to pay Telstra to use that wiring? Can someone confirm this please? Show details
Dijana J.
Dijana J.Victoria
  Verified NBN 100/40
D T.
D T.Perth, WA3 posts
  NBN 25/5

Worst internet connection

There has been no stable internet for nearly two months now. Unfortunately, the moose service is interrupted for at least one to six hours every day. We called the company several times, but the technicians didn't know how to solve the problem, or the Nbn technicians didn't show up when they asked you to be at home. At the end, we called the office again, and the technician said that the problem has been solved now, and they won't send Nbn technicians to come to our house. However, the problem still exists and has not been solved, and the service is interrupted for several hours again every day. To be honest, it was the worst experience. What a disappointing service! Show details ·  4
Happy 80 year old
Happy 80 year oldSydney Surrounds, NSW2 posts
  NBN 50/20

So reliable & affordable

My previous provider was so expensive but I've found Moose to be very reliable & they suggested I really only needed the everyday plan rather than an a more expensive option . I've now recommended Moose to members of my family who are looking for a change. Show details
Julie S.
Julie S.2 posts
  NBN 50/20

Regular drop outs

Moved from Telstra NBN 25/5 service to Moose NBN 50/20 in AUG-22. We are located in Wodonga VIC. On the surface this looked like a good move to get better performance. Unfortunately the Moose service drops out on a regular basis with outages of 1hr+. These drop outs rarely happened with the Telstra service which we had for many years. I don't understand since the same infrastructure is in use. I contacted Moose for their feedback with no response. I went to raise this product review some months back and was prompted to allow Moose to respond first. No response. Show details
Value for Money
Transparency
Customer Service
Moose Mobile
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Geoff
GeoffPerth, WA
  NBN 50/20

Technical support

After transferring to the Moose 50/20 service from another provider, I tested my download and upload speeds and found the download speed as advertised but the upload speed was struggling at 4.2MBPS. I contacted the company back and forward via email but could not resolve the situation. I rang the customer service line (07) 3193 9400, and was fortunate to connect with Marco. 15 minutes later, problem solved and my upload speeds are now at a respectable 18.6MBPS. Marco clearly knows his stuff and is a skilled technical communicator, not always an easy task to master over the phone. Very happy with the outcome and with the smooth transition to Moose NBN. Show details
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Mitul P.
Mitul P.Sydney, NSW6 posts
  NBN 50/20

Excellent customer service

Excellent customer service from Marco.
Had one outage since joining and there's was no nbn known outage in my area. Marco was brilliant when I needed help to set up my modem. Show details
Transparency
Robert Ross
Robert RossSouth East Queensland, QLD
  NBN 50/20

Great service!

I have been with Moose NBN for many months now. Its a reliable service and with good technical support. I also use the Moose mobile service, so ts good to have the two services from one prvider. I would highly recommend Moose. Show details
Albertino
AlbertinoGreater Melbourne (Metropolitan), VIC13 posts
  NBN 50/20

Smooth transfer to Moose

Consistent speed without hiccups. To my surprise the public IP address is static after router/modem reboots or power cycles. Show details
Julius M.
Julius M.South East Queensland, QLD
  NBN 50/20

Excellent service and staffs are super helpful

Connection is reliable. Speed is variable. Slower during peak hours. But it's expected. Show details
Rashidah S.
Rashidah S.Sydney Surrounds, NSW3 posts
  NBN 50/20

Great NBN service provider

Have only been with them for a week. Sign up and activation was seamless and straightforward. Brought my own modem from last ISP and only needed to change two settings on the modem for it to work. I moved over from another ISP that claimed that broadband prices were increasing. Getting $20 off for a few months and will pay less per month compared to the original price my last ISP was charging. Thumbs up guys thanks for your awesome service! Show details
Nonnahs
NonnahsSouth West, WA
  NBN 50/20

Perfect

No problems. Great service. Connection fast and reliable. Took a chance on moose and it's worth it. Show details
Kovo
KovoMetropolitan Adelaide, SA2 posts
  NBN 25/5

Best value on the market!

Completely happy with my NBN through Moose. I have my mobile with them too. Saving plenty after years with Telstra. Show details
Shane
ShanePerth, WA24 posts
  NBN 25/5

Just signed up for NBN - Spot on

Easy, had our own Westnet Router so used that - Marco the legend sorted out a few things and we were away Show details

Questions & Answers

Brian H.
Brian H. · NBN 50/20 (Everyday)

We have several drop outs per day, why is this

Moose Mobile
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Details

Compare all Moose NBN listings
CategoryInternet Service ProvidersInternet Service ProvidersInternet Service ProvidersInternet Service Providers
Standard Monthly Price $69.80$64.80$94.80$59.80
Typical Evening Download Speed 47Mbps24Mbps95Mbps11Mbps
Promotional Monthly Price $54.80$49.80$79.80$44.80
Promotional Offer

$15 off for 1st 6 Months.

$15 off for 1st 6 Months.

$15 off for 1st 6 Months.

$15 off for 1st 6 Months.

Max Upload Speed 20 Mbps5 Mbps40 Mbps1 Mbps
Max Download Speed 50 Mbps25 Mbps100 Mbps12 Mbps
Contract TypeMonthly / No Lock-inMonthly / No Lock-inMonthly / No Lock-inMonthly / No Lock-in
Data AllowanceUnlimitedUnlimitedUnlimitedUnlimited
Packages AvailableStandaloneStandaloneStandaloneStandalone
Service TypeNBNNBNNBNNBN
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Contact info for Moose NBN

Mon9:00 am - 7:00 pm
Tue9:00 am - 7:00 pm
Wed9:00 am - 7:00 pm
Thu9:00 am - 7:00 pm
Fri9:00 am - 7:00 pm
Sat10:00 am - 5:00 pm
Sun10:00 am - 5:00 pm
  • ABN: 70610525856

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