Moose NBN

My internet went down and Andrew took me through the process of identifying that nbn was the problem. He organised a visit from nbn next day and the issue was resolved.

Very good service. I found that Andy Williams was patient and calm and we got everything going again. Moose are delivering an above average product at great prices. Only downside and have to mention is I did wait an hour for service when nbn outage occurred. I'm sure they were busy as the next call the day after, was answered within 5 mins.

Andrew has spent some time patiently fixing several problems with my change of plan and explaining carefully so i could understand what needed to be done my end as well as adjusting what needed to be done your end. Thank you Andrew you have helped an old man with limited computer experience understand a little more

Marco has excelled! His persistence is extremely appreciated. He went the extra mile and should be an inspiration to his peers. Well done! Show details

Problems with buffering & unableto watch movies from tvapps. This is as a single for whom I ternet Speed should cope. I even considered a mesh booster to have more consistency. I called moose and they reset from their end. Internet worked better… Read more

than it had for weeks. No issues until a week later. I dropped modem but was later advised by moose it was working. I still had no internet at all and advised by a moose tech (not Andrew I can’t recall his name) it was a line fault, and I needed to have a data cabler address the problem he perceived I had. Prior to calling a data cabler I had my own tech look at what was happening. He found no issue with either line or modem even when using his own test modem. We then called moose and my tech & Andrew from moose liaised to solve issue. My internet now works better than ever as I purchased a modem with 3 antennae from tech to make for better coverage throughout my small home. Andrew was knowledgeable, approachable and more than happy to work with my tech to solve problem. My modem from moose worked despite dropping but the new modem has a better ‘reach’. Whenever i called for technical support I have been satisfied with outcome except for the ‘data cabler’ advice. I still recommend Moose NBN as a budget internet provider.

On connection day nothing had happened until i called in, and they blamed my previous service provider for not disconnecting, which was rubbish. I was still having issues with page loading speeds. Literally could make a coffee whilst pages loaded. I had twice contacted tech support and only a speed test was done which wasn't my issue. Finally I… Read more

spoke with Andrew, a senior tech, who set up my router configuration. Now I have fast reliable internet and can get all my apps working and not timing out. I was ready to cancel my account after 3 weeks, my email support jobs were never responded too, even after their self imposed 48 hour deadline. My advice is phone in (fairly long wait times ~35min) and ask to speak with senior tech like Andrew. I hope to not need any further assistance now we're running well.

New customer. Had trouble setting up my eero 7, Garry from Tech Support provided awesome service, got me sorted with patience and kindness. Internet connected & a definite improvement on the previous providers connection & speed, for a much better price. No drop outs, so far so awesome! I've also had a great experience with my Moose phone service.

Spoke with Andrew and he was extremely helpful and patient in assisting me. Had problem with modem and he guided me on getting internet up and running again. His service and communication was excellent

Wouldn’t touch them again, think this is what we signed up for but never received any correspondence from them, lasted 2 weeks and went back to Aussie. They have zero communications and when you gave an issue they aren’t at all helpfull, you can’t contact them. Would love to give supporting documentation but we never recieved any, not even an account number. This company is truly abysmal

Very disappointed with this company. My service was cancelled on 1 May and I have not used their internet since that date because I already moved to another provider. Even so, they still charged me $84 for the full month. What makes the situation worse is that I never received any invoice, email, or warning about this charge. The money was simply… Read more

deducted from my account without any proper communication.

I contacted support trying to resolve the issue, but basically was told there was nothing they could do. Paying for a service that I am not even using is extremely frustrating and unfair. I expected much better customer service and transparency.

Constant drop outs - I had a 2 hour work meeting and dropped out 14 times. They can't fix the issue, their customer service is horrible. I've given up on them, changing provider now.

I have recently moved house and started a new NBN plan with Moose Mobile, it was a mostly problem free process with the exception of one small issue. I called the support line and after a short wait Andrew was able to help me quickly pinpoint the issue and were able to come to a solution very quickly. I will be recommending Moose Mobile to my friends and family going forward for their excellent service and support!

Service was slow to start with. A few technical issues, once sorted, James was very helpful. He explained everything, and sent email confirmations. Thank you James.

Moose NBN commenced their service on the planned date. The changeover from the previous provider was seamless and I had to do nothing. Throughout my usage period the service was excellent and all communications on any planned outages due to NBN maintenance were timely and in any case none inconvenienced me. Similarly, when unfortunately I had to… Read more

discontinue for my own reasons, they were just as polite and prompt through the service I received from Noah Jones to credit back the final invoice which had been raised in advance. In particular, Noah was very polite, understanding and prompt in his actions to organise the resolution that was required. With service like this I will undoubtedly consider Moose NBN again and also recommend them to my contacts..

Really helpful and proactive helping communicate with nbn and re-register my nbn to current adress. I barely had to do anything and was notified as soon as the network was connected. Ty Andrew

I had been scammed and payment didn't go through as I changed my card. The lady that attended to me couldn't have been nice nor more helpful. Very satisfied. Shame waiting time on phone is so long.

Noah and Andrew helped me set up my internet with ease. Just a few moments on the phone and everything was set up. I am not really tech savvy but both were patient and guided me through it. Commendable service!!!

Andrew was very helpful. He explained everything easy enough for me to understand even though it took awhile, but we got there in the end. He understood patience is required, even when I got frustrated, as I am not tech savvy, Andrew helped me quite easily with the connecting to the Internet. He is an asset to your workplace and should be used as an example for others to follow. Thank you very much Andrew

I'm new to Moose and had difficulty creating a new Account and password. Andrew from Tech Support helped me navigate the process and resolved my issue quickly. Thanks again for the great service and support!!

Victoria was brilliant. She methodically went through all options (of which there were many) and was able to diagnose my network issues, which were unusual. Thank you Victoria

I would like to provide positive feedback about my recent experience with Moose Mobile and the NBN support team, especially with Hazel, who assisted us during two separate phone calls. Hazel was incredibly helpful, patient, and professional throughout both conversations. She took the time to listen to our concerns, explain the process clearly, and… Read more

make sure we understood what was happening. Having to call twice could have been frustrating, but Hazel provided consistent support and made the experience much easier. Her friendly attitude, willingness to help, and great communication skills really stood out. It was reassuring to speak with someone who genuinely cared about resolving the issue rather than just rushing through the call. Thank you, Hazel, for your excellent customer service and for representing Moose Mobile so positively. We really appreciate your help and the effort you put into assisting us.

Had an extremely patient helper in customer service. He went out of his way and took his time in trying to get my internet up and running whilst being polite trying to explain to this total novice what to do. Can't thank you enough Mark Williams.