Moose NBN

The process to swap my NBN connection to Moose was exceptionally easy. I spoke with an extremely helpful customer service officer who helped me through every step, and made sure that all bases were completely covered before finishing our phone call. The connection to this new provider was almost instantaneous. I have been with Moose mobile… Read more

services for years which has been excellent, and I am sure NBN will prove to be the same. Best aspects of this company: always able to speak with a helpful customer service officer, great value for money, reliable service.

Hazel was outstanding with her professionalism and polite manner. She was a great listener and helped resolve my situation quickly. She is an asset to Moose NBN. Thank you Hazel and Moose NBN

On my connection day, I could not establish internet with the nbn box and reached out to the customer service. Simone helped me address the delay and error in my NBN set-up. There were hardware issues with disconnecting one of the cables, but she was patient and eager to help throughout the process, calling back to check in how things were progressing. Much appreciated and her support gave me confidence in the service.

Problems with buffering & unableto watch movies from tvapps. This is as a single for whom I ternet Speed should cope. I even considered a mesh booster to have more consistency. I called moose and they reset from their end. Internet worked better… Read more

than it had for weeks. No issues until a week later. I dropped modem but was later advised by moose it was working. I still had no internet at all and advised by a moose tech (not Andrew I can’t recall his name) it was a line fault, and I needed to have a data cabler address the problem he perceived I had. Prior to calling a data cabler I had my own tech look at what was happening. He found no issue with either line or modem even when using his own test modem. We then called moose and my tech & Andrew from moose liaised to solve issue. My internet now works better than ever as I purchased a modem with 3 antennae from tech to make for better coverage throughout my small home. Andrew was knowledgeable, approachable and more than happy to work with my tech to solve problem. My modem from moose worked despite dropping but the new modem has a better ‘reach’. Whenever i called for technical support I have been satisfied with outcome except for the ‘data cabler’ advice. I still recommend Moose NBN as a budget internet provider.

Constant drop outs - I had a 2 hour work meeting and dropped out 14 times. They can't fix the issue, their customer service is horrible. I've given up on them, changing provider now.

Moose NBN proves definitely, you get what you pay for. Tried helping my daughter set up her NBN. Property she moved into had an NBN antenna on the roof (FW) and NTD box inside the house. ODU light constantly red. She called Moose NBN support about… Read more

the red ODU light who promptly told her, "Can't do anything. You need a router". Tried arguing that the ODU light being red means their is a problem to no avail. So I got her a router. Reset/restarted/re-everything. ODU light remained red. Called support. Support literally argued with me, that the ODU light being red is OK despite Moose NBN's own support pages, and NBN Co's support pages (and every other provider's support pages) state: If the ODU light is red, there is an communication issue between the antenna and the NTD box. Call your provider. After back and forth she finally admitted a NBN technician was required. Couple of hours later she called back again to go through the fruitless resetting exercise again only AGAIN to admit, an NBN technician was required to investigate the ODU fault. That was last Friday. Today is Tuesday - not a SINGLE word from Moose regarding the NBN technician. So we now have to chase them. If you want poor service, then Moose NBN is the way to go

James Wilson was fantastic, talked me through 2 internet modem connections, and we got there. Yay !!! Not James' fault I realise, and he did explain to me why, but wasn't happy with wairtng on phone for 15 minutes for service. The sticking point for me was the repeated msg " your call is important to us". Your time is more important than mine apparently. Overall problem solved, and James was terrific. Happy customer now ☺️

New service support by Andrew who was very polite and helpful. His direction was precise and easily understood with excellent customer service manner. Thankyou Andrew

We faced the morning with the internet transfer we'd expected to start later in the day being initiated and having no internet access or instructions as to how to proceed. While it took a while to get on the support call, when Andrew got on the line, it took less than half an hour to complete the process of setting up our internet. Andrew was… Read more

patient in explaining what I should be seeing and the information that needed to be entered at each stage. He let me know when there were things I needed to do on my end and when Moose needed to do things in the background, and he checked regularly with me to find out what was happening, what should be happening, and things to try if the technology was not responding as it should. He stayed on the line until everything was functioning and provided calm, clear support all the way through.

Very disappointed with this company. My service was cancelled on 1 May and I have not used their internet since that date because I already moved to another provider. Even so, they still charged me $84 for the full month. What makes the situation worse is that I never received any invoice, email, or warning about this charge. The money was simply… Read more

deducted from my account without any proper communication.

I contacted support trying to resolve the issue, but basically was told there was nothing they could do. Paying for a service that I am not even using is extremely frustrating and unfair. I expected much better customer service and transparency.

USED to be great but got purchased by SWOOP. Don't bother. My NBN has been dreadful. The Customer Service is NON existent. I had an outage for 2 full days (Saturday and a Sunday) and the techs kept telling me it was restored when NBN was saying there was an outage. And guess what I got? An offer of $4.75. Added to that I'm getting half the speed… Read more

advertised. Seriously, don't even bother with Moose, go elsewhere. You really do get what you pay for.

Aint very turbo at all. I tried to call and was on hold for 40 mins. Not good enough. Easy to charge on credit card and hard to provide the actual service. Not happy at all. Show details

I needed help with set up of my new NBN service and erro 7. Mark Williams was polite, patient and very helpful in getting my service up and running in next to no time. Thanks again Mark.

Best internet provider I’ve had in years! Called them the other day and they were helpful and easy to deal with. Then today, I got a follow up email to make sure my needs were met! Well done

I want to thank Garry for his great support and guidance when transitioning over to Moose NBN. We were having intermittent outages on the day of transfer and Garry went over and above to help support the process to fix this. He even stayed back beyond his finish time to help try and resolve the issue. Thanks Garry.

The call which resolved my connectivity issue was great: I spoke with a very patient member of your senior support team. However, I think it should have been possible for the person I spoke with yesterday to resolve this by running through more details with me.

Called to see if I could get a better rate. Was on hold for probably 40mins but it took 2 minutes to be put onto the current promo rate for the next 6 months, saving me $20 per month. Very pleased.

I was struggling to connect to my new Moose NBN. I phoned technical support and spoke with Simone. Simone walked me through step by step what needed to be done. I was very satisfied with the help I received.

James was very helpful in quickly fixing the issue with my new HFC NBN box and getting my connection sorted within a couple of hours. Very happy with the support team.

needed assistance with billing info and extending our contract (because we are very happy with the reliability of the NBN service at our house!) the Moose support staffer Hazel was super helpful and very well spoken!

My son signed me up when I moved and I didn’t have much to do with it at first. Then this week I got a new Tv and had no idea how to get the thing connected. I called moose and the bloke that helped me was so helpful and patient, which was nice because I was stressing about calling them. But it couldn’t have been nicer! Thank you!