More Green Energy

More Green Energy

 Verified
More Green Energy
4.4

1,113 reviews

PositivevsNegative
86% · 961139 · 12%
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Return Claim MadeYes · No
Warranty Claim MadeYes · No
Purchase Price$4,007.34
Value for Money
4.5
Product Quality
4.4
Shipping
3.1
Customer Service
4.3
Timeliness
4.2
Job Satisfaction
4.3
Rates and Fees
4.4
Installation
4.4

Reviews

1,113 reviews
Rob
Rob Sydney Surrounds, NSW11 posts
  Verified
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Charlie
CharlieSydney, NSW2 posts
  Verified
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Frank Rodriguez
Frank RodriguezPerth, WA3 posts
 

Poor quality customer service

I have been trying to contact for a while sending emails, on Facebook and txt and there is not way they answer back. I need support with the smart meter that was installed, so the app doesn't allow to me to read how much is my consumption at any time.
Customer Service
Timeliness
Job Satisfaction
Installation
Trustworthiness
Robert Hercus
Robert HercusSydney, NSW
 

Poor, dishonnest customer service at purchase

I was lied to when purchased the system. Finally took my Credit Card provider to sort out their lies on what was in the contract. They took an extra $200 from my credit card when processing. It took a long time to retrieve this payment, probably never recovered from MGE by my bank. Show details
Value for Money
Product Quality
Shipping
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Trustworthiness
Sharon E.
Sharon E.11 posts
 

Pls keep away from More Green & the Tailor brothers

Any positive reviews online were made up by their relatives. Total scammers, too late for my father to take them to NCAT unfortunately, it takes more than 3 years ie too long to figure out what’s wrong with a solar installation and by that time, out or warranty - no recourse - and they know it - Show details
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Lara Batton
Lara Batton
 

solar not working immediately after installation and all attempts to contact More Green energy have been unsuccessful

solar not working, and the company has gone MIA and ignoring my attempts to contact them Show details
Timeliness
Isha Bammi
Isha BammiSydney, NSW2 posts
 

Do not go with such new and small service providers - Doggy Company

I got the installation done in Oct 2022. I was fortunate that I got the installation done for the money I paid. God knows how much money the cheater made with the Gov rebate and the money I paid. However, I learned that the company is no longer in the market. If something goes wrong with the installation, I don't have anyone to get support from. So, it is the lesson learned, Go with a reputable company even if they are more expensive initially, as it will work out cheaper in the long run. Show details
Freddo
FreddoSydney, NSW2 posts
 

DO NOT USE MORE GREEN ENERGY! Be warned

Aggressive pre sales. Harrassing. Quote competitive. Once they have your money they do not communicate with you. Wont answer phone. Will not reply to emails. Will not return calls. Insisted on full payment prior to install. Refused Nil arrangements nor paperwork supplied to get connection to grid. They tske your money and run. Have they gone bust?. Warranty ? Deal with a reputable company . Show details
Rates and Fees
Installation
Sabbi
SabbiSydney, NSW3 posts
 

Doggy Company

Took Money and now company is closed. People like these make whole Indian specially Gujarati community name bad. Take the money then close the company and change the number Same on you. I will publish the license Number and the name plus hand it over to Fair trading as well.
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Maruf
MarufSydney, NSW6 posts
  Verified
Customer Service
tess25
tess253 posts
 
PowerHawk
PowerHawkSydney, NSW3 posts
 
Customer Service
Timeliness
Trustworthiness
Catherine
Catherine
 

Terrible after sale service

After installation, roof leaks. Installed 3 months ago but now system fails. Attempt to contact them many times but have had no response Show details
Shipping
Rates and Fees
Jamie
JamieSydney, NSW
  Verified

Unsatisfied

Be aware of this company. I have nothing but trouble with my system since its installed in 2018. They never pick up the phone or answer emails. See the wattage meter that nearly caught fire last week. I am still waiting for their reply. Show details
Value for Money
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Goyko B.
Goyko B.Sydney, NSW4 posts
 
Installation

Questions & Answers

Felixky H.
Felixky H.

Why won't you guys come out when something isn't working? It's almost 3yrs since installation and the WiFi has never worked and now in whole month we're only selling back 20-30kwh compared to 500+kWh and this has been like this for 4months and nobody has either called or came out to check! Absolutely hopeless. Why?

More Green Energy
More Green Energy   DM   
Rish
Rish

I noticed that in your details you are not an approved clean energy council approved provider CEC certified. So why do you tell people you are and you are not a Approved Solar Retailer ASR More Green Energy?

Muhammad A.
Muhammad A.  

I'm one of several cheated upon. I called CEC and they told me there are a lot of complaints about them

Rish
Rish  
Dave
Dave  

I rang the CEC today and they’ve stripped all affiliation with them. They told me they’ve received many complaints about dodgy workmanship and terrible after sales

Harry
Harry

Hi there
Can you send me your quote for 6.6kw system with Trina and Jinko mono perc black panel combine with Fronius inverter ?
Thanks

Phil
Phil  

I did not purchase Trina and Jinko mono perc black panel. I purchased Risen RSM120-6-315M 315w panels

Jeff
Jeff  

I also did not purchase that system, if you want to compare quotes you should ring another company. I'm still waiting for my system to be fully installed....23 weeks and counting.

Charles
Charles  

I used a Fronius Primo inverter - its faulty, works only 2 days a week since it was installed 6 months ago, and MGE are refusing to come back and fix it. Go elsewhere

See all More Green Energy questions

Details

CategoryOnline Shops, Solar Panel Installers and Solar Retailers
Offers Free Standard Shipping No
After Sales ServiceYes
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council MemberNo
Clean Energy Council Recognition None
Solar Connection TypeGrid-Connected
Awards 2019 and 2023
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Contact info for More Green Energy

  • ABN: 39607340312

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