I feel like being scammed
I was signed the Solar PV contract with this company in March 2019 with small deposit. At the time, the old VIC Solar rebate scheme was still opened. After a month, i was told the installation will be booked but I needed to confirm my rebate was granted, but there wasn't any guidance from the company how the rebate should be granted. Then, I missed the old scheme and waited until July when the rebate was reopened. I followed up twice until the sales person finally submitted the quote to the scheme to initiate the process. I wasted two months ...and then got my rebate approved in Sept. Then, I waited for another month, no one was coming to install... followed up again... confirmed install in Nov.... nothing happened... followed up again... boom.... this company couldn't get the acredited license to supply solar system in VIC. Be told the my sales person had left without telling me or setting email auto replied for his customers.... then offer the refund option by contacting another person... then 2 weeks after that, that contact person also quit... and their online consultant said I need to wait for another 4-5 weeks as X'mas is coming. Pros: The initial offer was in a very attractive price... other than that, no progress with this company Cons: Very bad customer service. Everything has to be followed up multiple times. Not giving the customers guidance and info but waiting for push from the customers Not being open to the customers. People quits with no handover. Try to hide from their customers even they know they can't provide the services.
Would recommend to family and friends
Had a hassle free installation. We upgraded to a SMA inverter that has a very informative app.
Good advise from sale manager Jack and service support from Ravi and Monty. All Good.
It was a job well done.
It was a hassle free installation and we did not face any troubles or delays during the installation. Overall I think the process was simple and it was easier . Happy with the job
4 hrs install, meter turned off for a minimum of time, installed without delay.
Professional job done by professional team with a minimum of fuss!
I cannot recommend them enough. A big cheer for Bhatt and his team.
Working as promised
Had the system installed just over 12 months ago and have had no issue's.
Great reduction in bills over summer but not so much during winter.
The consultant , Janet Carter, was quite helpful.
Installation and set up was quite painless.
Overall, I would recommend this company, and installing solar panels.
A professional organisation MORE GREEN ENERGY
I am just impressed by the works completed by More Green Energy. No issues so far. Price was the best within the industry. One of the best quality products installed.
I highly recommend Jack and his professional team if anyone is willing to install solar system.
Great price & poduct, but!
Very happy with the price, products we chose and most of the staff we dealt with. There just seems to be a communication issue between the sales and install teams that led to longer than expected delays before installation and then some further delays getting everything finalised. In the end we've got a system that is pumping out close to 5kwh on a regular basis and great daily outputs.
We had a great sales person and also a great installer who did a professional job. Our 6.6 KW system is producing at a good rate. Happy with the overall service from the team at more green energy. Our sales person was Jack. Our installer was Mark.
I would recommend More Green Energy
I had the solar panels installed in July 2019. I agree with Norma and found Janet Carter to be very understanding of my luddite and basic questions. She was informative, professional and courteous. Their price was very competitive and I am pleased I chose them. The system is working as promised. The savings are significant and are becoming more so as I get the full benefit from the tariff feed-in after the Smart Meter was installed by AGL a couple of months after the solar panels and the Summer sun.
There were two negatives:
1. The subcontract...
Installation team were great but no after sales service
System was installed July 2018.For memory we had no issues with company over price ,installation and hardware used, but useless when it came to setting up wi-fi connection, in fact we still do not have wi-fi conection.
Reasonable pricing, very good service, product is working as per expectation. The service has been very good and recommended, special thanks to Nathan Jones for making the process smooth and efficient.
Recommend More Green Energy
More Green are very professional in their approach to doing business. We got a number of quotes and were put under pressure to sign up on the spot by other providers, and if we did the providers could give an on the spot discount. More Green , in particular Janet Carter was very informative and could answer all our questions and kept us up to date throughout the hole process. Happy to recommend More Green Energy to anybody considering putting solar on.
So glad I went with these guys! No regrets!
Contacted these guys via email; amongst others; and they were more than happy to message back and forth answering my numerous questions. (I hate talking on the phone) they were able to provide honest informative answers to my questions in picking a suitable system. Which benefitted primarily me and not their bank balance. The pricing was honest and transparent and I knew exactly what I was buying and why. Once I gave the go ahead; applying for solar rebates from the govt was handled easily and approval via synergy was handled by them; with me i...ncluded in the email correspondence at every stage. Installation was quick and easy and the guys did a great job; communicating with me in advance their arrival time and prospective finish time; leaving the site same condition as they arrived and the panels and system has worked faultlessly from the first day with nothing to touch and delivering some great results which we can monitor on the easy to install app. I love it!
- Verified customer
Stay away from this company. Whole bunch of dishonest people
The sale guy will give you all the promise before signing the contract. Once signing the contract and give your deposit, you will not hear from them despite phone call and emails. promising 2-3 week to install but after 3 months still can not give a firm date. Cancel the contract but still waiting for my deposit refund after 4 months. Bunch of dishonest people
Solar System Supply and Installation
The whole process from the enquiry to the final installation was entirly professional. The price was competative, the sales person was very helpful. the installation was carried out very quickly and the workmanship was very good. We have had no problems with the installation to date. I can highly recommend More Green Energy.
Product and the quality of Communication was Great
The whole process was very smooth from the day one I spoke to Nathan,He has been very understanding and responsive to all my questions and doubts about the panels and inverter as I was doing my own research about the products.Pre installation and post installation documentation was provided with in a matter of 2 hours every time Solar Vic came up with new queries.Will definitely recommend to my friends
Absolutely great - 100% recommend, we are very very happy
We spent time talking to a number of solar providers and settled on More Green Energy after a few conversations with Janet Carter. She was clear, knowledgeable, able to provide all the info I needed quickly. We had our own preferences on equipment suppliers and they worked around that to give us the solution we wanted. Price was great, install was ontime and efficient. System is working great. Just a great company to deal with.
Quality workmanship and product!
Janet Carter, the customer service assistance was very helpful and well informed about the product and More Green was the most competitive on product and price. The workmanship was of good quality my solar system has been working great so far, no issues and I am getting the sort of average savings I was promised by Janet for the system I installed. I now have peace of mind from not having bill shock and I see this as an investment that will itself off in no time!
From the accurate quoting to the discounts and installation process everything was effortless!! Janet was a pleasure to talk to and her updates were spot on!
Happy to recommend them to my family & friends!
great price and service
I obtained quotes from 6 solar companies, and More Green Energy was number 1 for service and price.
I am a very happy customer and would suggest YOU try More Green Energy
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Questions & Answers
Can you send me your quote for 6.6kw system with Trina and Jinko mono perc black panel combine with Fronius inverter ?
I did not purchase Trina and Jinko mono perc black panel. I purchased Risen RSM120-6-315M 315w panels
I also did not purchase that system, if you want to compare quotes you should ring another company. I'm still waiting for my system to be fully installed....23 weeks and counting.
What are the main difference between MONO- CRYSTALLINE and POLLY CRYSTALLINE solar panels that your company provide?
More Green E.More Green Energy
Thank you for your question.
Please find detailed response of your questions below:
MonoCrystalline solar panels, silicon is formed into bars and cut into wafers. These types of panels are called “MonoCrystalline” to indicate that the silicon used is single-crystal silicon. Because the cell is composed of a single crystal, the electrons that generate a flow of electricity have more room to move. As a result, MonoCrystalline panels are more efficient than their polycrystalline counterparts.
Polycrystalline solar panels are also made from silicon. However, instead of using a single crystal of silicon, manufacturers melt many fragments of silicon together to form the wafers for the panel. Polycrystalline solar panels are also referred to as “multi-crystalline or many-crystal silicon. Because there are many crystals in each cell, there is to less freedom for the electrons to move. As a result, polycrystalline solar panels have lower efficiency ratings than MonoCrystalline panels.
Let us know if you have any more doubts and we would be more than happy to clear them for you.
More Green Energy Team
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