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More Green Energy
4.3 from 757 reviews · View Statistics

Reviews

  • Value for Money
    4.4 (433)
  • Product Quality
    4.3 (411)
  • Return Claim MadeYes (24) · No (391)
  • Customer Service
    4.2 (453)
  • Warranty Claim MadeYes (17) · No (398)
  • Purchase PriceA$3,890.50
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Reviewer Photos & Videos

  • More

Excellent after sales service

published

Solar Panel Installation process was smooth and went well. Job completed on time.
I am very pleased with the after sales service provided by Monty / John of More Green Energy, Technical support team. He is very friendly and professional and resolved my issues very patiently. Service was great and easy to get in contact with Customer Service. Highly recommend this company.

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Panel PurchasedMSquare 7.7 Kw Solar Panels with Growatt 6 Kw Inverter
System Size7.7 KW
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Joe G.

Joe G.Central West, NSW

Good people very easy to deal with highly recommended

published

Good people easy to deal with very highly recommended nothing was ever a problem it was always easy fix. Will use again one day

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
System Size6.6 KW
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Harry

HarryGreater Melbourne (Metropolitan), VIC

Brest service and product strongly recommended sales person monty genius guys very helpful

published

Best company and their staff especially monty who is very professional and helpful
He provide best service to fix my problem
Strongly recommend

Value for Money
Product Quality
Customer Service
Return Claim MadeYes
Warranty Claim MadeYes
Panel PurchasedSolax inverter
System Size6.6 KW
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The reviewer stated that an incentive was offered for this review

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Solar energy

published

Installation and service was great installers could not be helpful enough I will recommend more green energy to my friends and acquaintances

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
System Size6.6 KW
Purchase PriceA$3,200.00
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Joseph Dennis

Joseph DennisSydney, NSW

Excellent service from start to finish

published

Reached out to Mohit and he was more than happy to assist with the Solar setup.
Excellent customer service from Mohit and made me trust in the company and go ahead with the purchase.
Installation process was great and no issues. Everything was made and straight forward. People who came for the installation were on time and professional and explained all the process and were very helpful.
Highly recommendable for solar setup !!! Please reach out to them and especially to Mohit and you can definitely receive a high quality and satisfying service.

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Panel PurchasedJinko
System Size7.7 KW
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Great service

published

5 stars. Fast and cheaper then other quotes. Jack was a great consultant, kept me informed though out the whole process. Will recommend your company to others.

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
System Size6.6 KW
Purchase PriceA$2,700.00
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Sandy

SandySydney, NSW

  • 2 reviews
  • Verified customer

Highly recommended, Best price

published

Moregreen energy is easy to deal with with all the best product, Janet gave me best price in current solar market with few options, best advised was provided on selecting product based on my requirements, installation team was very professional, all running well very happy with company. Thank you Janet and team Moregreen Energy.

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Panel PurchasedJinko
System Size6.6 KW
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Siby

SibySydney, NSW

  • 2 reviews

warning !!! stay away from this company

published

Hi Guys,

This company is a company you should never trust in my experience. If you are thinking about them think that you are putting your neck into a noose knowingly. I have cancelled my contract within my 10 days cooling off period. For my $100 advance I paid to them I had $500 of stress and I have to go to tribunal.. to get my money back. They Talks nicely once money is in their account they will show the real colour.. Full of lies doesn’t worth to deal with them. Stay away from this dodgy company at any cost.. They are cheap in all dimensions. Horrible…

Incentivised ReviewNo

Excellent work at putting up my solar panels, even made sure the trees were clear. Peter was wonderful.

published

Very easy. No issues at all with this company. Very happy with the work they done putting up the panels

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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Linda

LindaPerth, WA

  • 4 reviews
  • 3 likes

Everyone should try this!!

published

The initial contact with the Company was with Jack - who was extremely helpful and very professional - and the cost very competitive.
However - when the installation crew turned up - on time - they advised me of their arrival 15 minutes ahead of time - were the most amazing group - they were polite : efficient : professional and couldn’t have been more helpful - it was a real pleasure meeting them
I am delighted with the whole process and of course the dnd result

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Panel PurchasedMSquare 345 Watt.mono crystalline
System Size6.6 KW
Purchase PriceA$2,999.00
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Extremely recommended

published

We had the pleasure of dealing with Jack from More Green Energy.Couldn’t believe how inexpensive the install was not to mention the fact it was put up in just over 2 hours.Highly recommended.

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

Great product and great service with good follow up

published

Installation was a breeze and done very professionally and on time
Can not fault there service and follow up was fantastic

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
Lori

LoriAmaroo 2914, ACT

  • 2 reviews

Happy Customer

published

Would definitely recommend the More Green Energy Family. Great value for money. Fast installation by Skhwinder and his team who cared about doing everything right and patient in explaining everything to me. Customer service provided by Robin in sales and John who helped me upload the app were fantastic and prompt. Thank you!

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchasedgrowatt
System Size6.6 KW
Purchase PriceA$3,999.00
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Helpful and Smooth Installation

published

Was recommended after weeks of researching. They were transparent and efficient, system was installed within a week. Very happy with customer service and installation. After sales was great too as they were helpful with anything I asked. Recommended to my family and friends. Thank you Abby and team!

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
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Bibin J.

Bibin J.

  • 2 reviews
  • 1 like

Company helped me to monitor my solar production and resolve the issues

published

The company helped me to setup my solar system and the monitoring.They fine tune the system to have a good production of Energy.The installation was quick and done very well.

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Panel PurchasedMsqaure panels and growatt
System Size7.6 KW
Purchase PriceA$3,000.00
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Aimee

AimeeSydney, NSW

Good!

published

This company is very quick. They gave me a quote right away and my solar panels have been installed in less than a week. Good customer service! Happy to deal with Jack. I highly recommend!

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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Psmith

PsmithPerth, WA

  • 4 reviews
  • 1 like

Good Solar So Far

published

Got quote on Thursday agreed price Thursday afternoon, signed contract Friday.
Tuesday new westernpower meter installed for buy back to grid.
Wednesday solar installed. Wednesday mid morning solar working app showing how much electricity generated 18.5Kwh on a sunny/cloudy day.
$1.5 back into grid as of Wednesday afternoon.
How good is this.
So easy to work with good company.

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
System Size6.6 KW
See all answers
AJITH

AJITHSydney, NSW

  • 2 reviews

Perfect & Excellent service

published

I am extremely satisfied with More Green energy throughout the process of installation of solar system for my house .
My first contact was Mohit Raghav and he is very professional and coordinated throughout the process until completion .

I recommend More Green considering below my experience with them.
* Very professional in providing information
* Quick response and installation completed with 10 days.
* Competitive pricing
* Premium quality equipment and components
* Professional installers
I recommend more green for any potential customer.

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Panel PurchasedJinko
System Size7.8 KW
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Niranjan A.

Niranjan A.Sydney, NSW

This company hasnt refunded deposit money and one of the biggest lier one of the customer service ever.

published

I put the deposit and nexr day I got better deal and within cooling off period I requested for cancellation and gave my bank details for refund. Since then these people still makinh stories...mann..bull shitt just for 50box.

Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Panel PurchasedNA
System Size0 KW
Purchase PriceA$50.00
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Yunus Rana

Yunus RanaSydney, NSW

Customer Service

published

How was the sales/quoting process?-
** Prompt Processing by installer.

How did the installation go? Polite? Tidy? Punctual?-
** The hard working young installers took enough care to install solar panel as perfect as possible.

How was the customer service? e.g. did they help organise the grid connection after the install?-
** Customer service was excellent. I just paid the quoted price, all work such as solar panel installation, electrical connection, meter changes, WiFi setting were organised by installer.

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Panel PurchasedGrowatt
System Size5 KW
Purchase PriceA$2,699.00
See all answers
Page 1 of 38

Questions & Answers

Rish

Rishasked

I noticed that in your details you are not an approved clean energy council approved provider CEC certified. So why do you tell people you are and you are not a Approved Solar Retailer ASR More Green Energy?

2 answers
Muhammad A.
Muhammad A.

I'm one of several cheated upon. I called CEC and they told me there are a lot of complaints about them

Rish
Rish

I advise you not to tolerate the scams from this company they have continued to conduct poor quality business principles since being exposed by the Energy Regulator October 2019 there are complaints constantly regarding refunds, quality, poor performance, supply non contracted products and not showing up on schedulled installation dates. The management refuse to answer calls to handle complaints or servicing of installation and they are well known by the department of Fair Trading , The Building Advocacy , The Energy Regulator and Clean Energy Council. These people are giving the renewable energy program a bad name in Australia. Yes they are cheap but at what price poor quality products, poor quality installers, poor after sales service, poor management conduct I suggest across all these areas. Looking at the complaints.

Harry

Harryasked

Hi there
Can you send me your quote for 6.6kw system with Trina and Jinko mono perc black panel combine with Fronius inverter ?
Thanks

3 answers
Phil
Phil

I did not purchase Trina and Jinko mono perc black panel. I purchased Risen RSM120-6-315M 315w panels

Jeff
Jeff

I also did not purchase that system, if you want to compare quotes you should ring another company. I'm still waiting for my system to be fully installed....23 weeks and counting.

Charles
Charles

I used a Fronius Primo inverter - its faulty, works only 2 days a week since it was installed 6 months ago, and MGE are refusing to come back and fix it. Go elsewhere

Sushi

Sushiasked

What are the main difference between MONO- CRYSTALLINE and POLLY CRYSTALLINE solar panels that your company provide?

1 answer
More Green Energy
More Green EnergyMore Green Energy

Hello Sushi,

Thank you for your question.

Please find detailed response of your questions below:

MonoCrystalline solar panels, silicon is formed into bars and cut into wafers. These types of panels are called “MonoCrystalline” to indicate that the silicon used is single-crystal silicon. Because the cell is composed of a single crystal, the electrons that generate a flow of electricity have more room to move. As a result, MonoCrystalline panels are more efficient than their polycrystalline counterparts.

Polycrystalline solar panels are also made from silicon. However, instead of using a single crystal of silicon, manufacturers melt many fragments of silicon together to form the wafers for the panel. Polycrystalline solar panels are also referred to as “multi-crystalline or many-crystal silicon. Because there are many crystals in each cell, there is to less freedom for the electrons to move. As a result, polycrystalline solar panels have lower efficiency ratings than MonoCrystalline panels.

Let us know if you have any more doubts and we would be more than happy to clear them for you.

Thank you.

Kind Regards,
More Green Energy Team

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Details

CategorySolar Retailers
After Sales ServiceNo
Services ProvidedSolar Product Retailer
Clean Energy Council MemberNo

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