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Excellent Job can’t live without it it’s amazing
Very prompt installation great workers. Installation service very fast. Only one week timeframe from placing order to installation vey happy thanks, and very helpful team specially Monty and Abb team thank you very much
The reviewer stated that an incentive was offered for this review
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spider56Sydney, NSW
- 3 reviews
- 1 like
Great customer service
Had solar installed by more green energy couple of months ago. Great customer service support from Monty and John! If any issues arise on the app about the solar system they can check and fix straight away 24hrs support and follow up.
SusieSydney Surrounds, NSW
- 8 reviews
- 2 likes
Great sales team and after sales service and support.
Very prompt installation great workers. Installation took only a few hours. Only one week timeframe from placing order to installation vey happy thanks More green energy would recommend you great work.
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BettiSydney, NSW
- 2 reviews
We did the right thing.
We did the right thing, and got the best company to do a A1 job for us. More than pleased with the installation and follow up. Very courteous people to deal with.
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JohnSydney, NSW
Excellent Job
Very happy with the whole installation from start to the finish. Very prompt and polite to communicate with. Needed personal help with hooking up the wifi bit at the end, and this was a little hard to receive.
MikeSouth West, WA
Sales after service
Having just changed my internet provider, I contacted John at More Green Energy, who talked me through updating my inverter to reflect the new provider, I am very satisfied with the professionalism shown by John and indeed Monty and Janet. I could not have updated my system without their help. First Class Service.
Well done.
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David Mid North Coast, NSW
Second time customer
On time , very polite team, used them 4 years ago ,explained everything before leaving
Left no mess, system up and running
Fast, professional and Tidy.
We have just had our solar panels installed, and the experience, on the whole, was very satisfactory. The team who arrived, headed by Peter, just got on with the job with as little fuss as possible and finished everything in time and in good order. What is more, as I had to wait longer than I thought to get the job done, More Green Energy upgraded my order which added a worthwhile discount. Nice people to do business with and efficient with it.
Other Solar Retailers
Very happy.
Excellent savings on my electricity bill. Installation was prompt and efficient. Monty, John and Ash kept in constant contact to check the progress of the work. Their after sales service is excellent and prompt.
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TerryCentral West, NSW
Very happy
We were told it would take 4 to 6 weeks and we had it installed 1 day before 4 weeks. Instalment was great. Great service so far.
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Philip C.Sydney Surrounds, NSW
- 2 reviews
More Green Energy After Sales Service
I had the system installed but after about 18 months the inverter started to shut itself down then restart again. I contacted Monty and John from More Green Energy who immediately organised for a technician to call and ozgrid to check the main grid supply system to see if there were any power fluctuations (overvaults) from the grid - thankfully there were none.
A day later the technician arrived and did a thorough check of the system. A short time later Monty called and informed me that he would be contacting SOLIS as the technician had foun...
Read mored no problems. Also, he suggested that although I had a smart meter Australia Energy, whom we had out mains power from, were installing a newer version of the smart meter which could be interrogated, by the householder, to see the exact amount of power being returned to the grid and how much grid power being used. On day three, since first reporting the problem, SOLIS called and ascertained that the inverter settings could be changed slightly, to stop the inverter shutting itself down. The agent informed me that there was nothing wrong with the inverter but the small changes to the would stop the problems I was experiencing. These incidents were rare and not anyone's fault just unfortunate. The changes were made and the system has been working perfectly since. Both Monty and John, made regular calls in the short life of the problem, to keep me updated on what was going on. They also remotely monitored when the fluctuations occurred, prior to finding the solution, and again kept me abreast of progress. Throughout the whole process I found both Monty and John, from the More Green Energy technical after sales service, polite, extremely helpful, approachable and able to explain the technical jargon in an easy to understand way which really did put my mind at rest.
Anthony P.Sydney, NSW
Very pleased
Peter from sales was helpful and informative, he has excellent follow up and listening skills.
The installation crew was effecient, professional and skilled.
They did a great job, they listened and were helpful, thank you guys.
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Good job Jack following up on my phone call
Good job arrived no mucking around I would recommend this product to anyone thanks to Jack ,Peter and the installation te
The reviewer stated that an incentive was offered for this review
JeanetteHunter Region, NSW
Excellent customer service and product
They were professional to deal with and gave us prompt service. I would give them a high recommendation. they always responded quickly to any of my queries.
LesaHunter Region, NSW
Excellent customer service in all aspects of the process
Both my father and I dealt with More Green Energy recently. Peter and his sales team provided excellent product information and service, keeping us updated in all aspects of the installation process. Due to rain delays our solar systems were installed on a Sunday by their team, who were all very courteous and friendly. They got the job done quickly and without fuss. We both couldn't be more happier with the whole process. It was hassle free with exceptional service. Thanks to Peter and his team!
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GooglePerth, WA
- 4 reviews
- 2 likes
Only just installed, time will tell how good
The installers were really nice, easy to deal with, efficient and professional. Now just waiting for information and call from technical team for device connection to internet!?
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Excellent products and service
Highly recommend More Green Energy. A mate told us how much it was going to cost and we thought it was too good to be true. The day I contacted them I had been visited at home by another company who said it was going to cost way more. It was such an easy process and installation made possible by Janet. We got a free upgrade on both the inverter and the solar panels, getting Australian made panels was a huge plus. No tiles were broken during the installation and the installers were great, friendly and helpful. Our installation was only on Tuesday so we will just have to wait and see how much we save.
Exceptional service
Explained the options and quoted, installed on promised date without any issues & fantastic after sales service by Peter ,Monty & John
Need better quotes & high quality solar panels?
Work with a top rated Solar Provider - Ever Power Solar. Click or call on 1800 383 776 for the best price and the fastest possible installation.
Good job
All this guys were very helpful and easy to deal with. Would buy from them again
• Ash (Sales Team)
• Peter (Installation Team)
• John & Monty (Sales After Service Team)
Alan & Jeanette
Very good product and service
Had issues with wifi monitoring and it was resolved swiftly by john.
All the boys(alex, peter and john) have been very good.
Questions & Answers
Rishasked
I noticed that in your details you are not an approved clean energy council approved provider CEC certified. So why do you tell people you are and you are not a Approved Solar Retailer ASR More Green Energy?
3 answers
I'm one of several cheated upon. I called CEC and they told me there are a lot of complaints about them
I advise you not to tolerate the scams from this company they have continued to conduct poor quality business principles since being exposed by the Energy Regulator October 2019 there are complaints constantly regarding refunds, quality, poor performance, supply non contracted products and not showing up on schedulled installation dates. The management refuse to answer calls to handle complaints or servicing of installation and they are well known by the department of Fair Trading , The Building Advocacy , The Energy Regulator and Clean Energy Council. These people are giving the renewable energy program a bad name in Australia. Yes they are cheap but at what price poor quality products, poor quality installers, poor after sales service, poor management conduct I suggest across all these areas. Looking at the complaints.
I rang the CEC today and they’ve stripped all affiliation with them. They told me they’ve received many complaints about dodgy workmanship and terrible after sales
Harryasked
Hi there
Can you send me your quote for 6.6kw system with Trina and Jinko mono perc black panel combine with Fronius inverter ?
Thanks
3 answers
I did not purchase Trina and Jinko mono perc black panel. I purchased Risen RSM120-6-315M 315w panels
I also did not purchase that system, if you want to compare quotes you should ring another company. I'm still waiting for my system to be fully installed....23 weeks and counting.
I used a Fronius Primo inverter - its faulty, works only 2 days a week since it was installed 6 months ago, and MGE are refusing to come back and fix it. Go elsewhere
Sushiasked
What are the main difference between MONO- CRYSTALLINE and POLLY CRYSTALLINE solar panels that your company provide?
1 answer
More Green EnergyMore Green Energy
Hello Sushi,
Thank you for your question.
Please find detailed response of your questions below:
MonoCrystalline solar panels, silicon is formed into bars and cut into wafers. These types of panels are called “MonoCrystalline” to indicate that the silicon used is single-crystal silicon. Because the cell is composed of a single crystal, the electrons that generate a flow of electricity have more room to move. As a result, MonoCrystalline panels are more efficient than their polycrystalline counterparts.
Polycrystalline solar panels are also made from silicon. However, instead of using a single crystal of silicon, manufacturers melt many fragments of silicon together to form the wafers for the panel. Polycrystalline solar panels are also referred to as “multi-crystalline or many-crystal silicon. Because there are many crystals in each cell, there is to less freedom for the electrons to move. As a result, polycrystalline solar panels have lower efficiency ratings than MonoCrystalline panels.
Let us know if you have any more doubts and we would be more than happy to clear them for you.
Thank you.
Kind Regards,
More Green Energy Team
Details
| Category | Solar Retailers |
|---|---|
| After Sales Service | No |
| Services Provided | Solar Product Retailer |
| Clean Energy Council Recognition | None |
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