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Quick installation
Installers were professional, friendly and quick. They kindly explained how the whole system works and Jack, the consultant, contacted our energy supplier to finalise the process. Highly recommend MoreGreen Energy.
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SubhashSydney, NSW
Job well done
It was very easy sales consultant Jack was excellent ,the installation of 21 panels were completed with in one day after a week of initial consultation ,installation team was great and and now we enjoy the full benefit of the panels which is above 30 kW per day on full sunny days
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TomPerth, WA
- 2 reviews
Make sure More Green Energy register your solar
I gave a 3 Star rating earlier because of the bad experience in installation. Now another thing makes me more disappointed. I can not rate it more than 1 Star.
After 5 months having the solar installed and exported power to the network, I realised my power bill had no credit for the power I exported. Called up Western Power and Synergy, was told that the meter and installation had not been registered. What the....!! How would that happen? Installation without register? Is my solar installed legally? 5 months power generation without 1 cent cred...Read more
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Excellent service. Very honest supplier. Reasonable price. Thank you Joseph. I recommend this company.
Easy and quick, as described. Great to deal with. Great communication. Very professional. I recommend this company to all my family and friends. Fair price. Thank you very much Joseph.
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Arjun
- 2 reviews
- 1 like
SKIP THIS COMPANY --- LOTS OK FAKE PROMISE AND WORST CUSTOMER SERVICE
I spoken to solar agent after reviewing what I need for solar bundle. Until I paid deposit he was following me few times each day. But after payment and contract signed, no further calls for timely update, I need to follow up to know whats going on. Agent in first instance promised that solar will be installed in 2 weeks time before deposit was made but they dont give you in writing so that they can mesh you around. Later, agent said solar will be installed within August. I paid deposit on 7th August and send all necessary documentation. The so...Read more
lar company blaming Synergy and Western Power stating that they have not processed their part, but western Power already left note at premise saying that Meter is reprogrammed and ready for solar. Same message passed on to solar company, but they still denied, still work pending. When I advise I am also employee of Synergy and I knew it, nothing pending, just dont blame Synergy or Western Power because you cannot keep your promise with time and they have no further comment on those companies. First time they came to the property to install solar on 26th August with incorrect solar panels, different brand at all and nothing matching, due to various media messages I was alert and checked with installer what was the Brand and capacity of solar panel and found they are not the correct panels so rejected, and they only completed other works except solar panels. Second time, they came on 30th August with incorrect watt in solar panel, I quoted and paid for 315 mono, they brought 310 hence no installation. Once I made a call to company, the Manager at Perth branch advised, normally customer accept 310 instead of 315. So, you can assume what are they doing if customer does not check like me. Third and final time installer came to the property on 13th September with correct panel and installed them. They even have not finished the installation of all 21 panels, they already asked for outstanding amount. I advise, due to your poor performance, I physically need to check before the payment and I was not a home. They denied and insist for prompt payment. Several people from Sydney and Perth called for bal but I did not pay on that day. They threaten me to advise they will remove all installation if bal not paid in 2 hours, I told them go ahead. I spoke to Branch manager and the sale agent I dealt with, they are very impolite and does not know how to talk to customer. Installer was okay until I checked physically and process the remaining bal. So, payment was made on Sat the next day but on Sat again, several people from Sydney and Perth called me to follow on payment, I advise them I only pay with account person and who send me email with signature so that I know that person is from that company. So, I have received the worst customer service ever I can think of and trying to make customer fool. Sorry this is a bit long to read but I have written to share what I faced so that you will not be impacted the same in the future. I DO NOT RECOMMEND GOING TO THIS COMPANY AND MY FRIEND WHO ARE IN LINE TO INSTALL SOLAR, REVERTED THEM TO ANOTHER GOOD ONE.Similar opinion? Write a review on ProductReview.com.au!
SavoSydney, NSW
Company is so dodgey. My name listed as lucky draw and they can't even install at my property
I have been trying to get in contact with this company for my deposit for months now and just went on their website to see I am listed as a "Winner" in their lucky draw LOL. I just want to clarify, I did not win anything nor did they install the Solar Panels at my property AND has taken my deposit money. I have also made a complaint to NSW Fair Trading regarding their poor practice. This company has poor practice.
I recommend those to research before going with this company.
You get what you pay for.
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Solar system
Great to deal with, they explained all my questions and gave me options, very good deals they had and i was very happy with purchase, they took care of everything from start to finish.
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Great to deal with.
Installation was quick. Great product. Sales team were excellent. Minor hiccup on installation but the team were able to come to a resolution quickly. Very professional. Will recommend them highly.
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Nannup Caravan ParkSouth West, WA
Job well done!
Jack was in touch regularly throughout the whole process and addressed our questions and concerns as needed. The installation was done quickly and efficiently by a team of tradesman who listened to what we wanted and did exactly what was asked. They left the site clean and tidy. Thank you to all involved with "More Green Energy" we are looking forward to much smaller electricity bills. We would highly recommend the company to anyone looking at doing the same. Julie & Wayne "Nannup Caravan Park"
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Illegal practice. Does not return deposit. Sent complaint to NSW Fair Trading.
Panel installation is a joke it has been months and still no Solar Panels installed. After More Green has agreed to return the deposit because they cannot provide the service, they pretend to return the deposit by beating around the bush to confirm account details and then go silent.
For those who are in a similar situation as I am, the link is below to lodge a complaint to NSW Fair Trading.
https://www.cas.fairtrading.nsw.gov.au/icmspublicweb/forms/GeneralForm.html
Name: MORE GREEN ENERGY PTY. LTD.
ACN: 607 340 312
ABN: 39 607 340 312
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Be aware of More Green Energy - You will regret!
Be aware of this company. Totally doggy company. Signed the contract and deposited 10 weeks ago, still no solar installation.
Sales will only interested to sign the contract and take deposit. Then they won't contact to you at all. After 5 weeks I have called nearly 3/4 times every week to get the installation done. 10 weeks gone nothing happened. Different reasons all the time for not installing the solar. One point they have asked for pay the full amount before installation which is illegal as per NSW Fair Trading.
Now cancelled the contrac...Read more
t and they are not refunding my deposit for last 3 weeks. Lodged a complaint to NSW Fair Trading. They should not be allowed to do business like this. Most of the good reviews are fake, done by their own people. So be awake before you sign the contract with them - You will regret!Similar opinion? Write a review on ProductReview.com.au!
Jenny T.Sydney, NSW
Worst company I have experienced. Recommend to stay clear
More Green Energy are so unorganised they did not come not once, not twice but didnt come at all! I wanted my refund and now they are not responding. This company is managed by unprofessionals which give the solar industry a bad reputation.
1 comment
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No1 service. Saving a lot on electricity, Also deal with amandeep his guidance and recommendations are very strong.
These people are easy to deal with and there guidelines also help you alot to save your money on bills. Try to deal with aman as he is perfect to speak to for anything related.
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Daniel G.Central West, NSW
Stay away
More Green Energy is the single most painful company I have ever delt with communication is great untill you make a deposit then they won't set a date you can't even get the supervisor to answer calls emails or texts do yourself a favor and stay away
1 comment
More Green E.More Green Energy
Hello Jenny,
Thank you for your genuine feedback.... Read more
I sincerely apologise for the inconvenience caused to you due to this. I would request you to provide me with our details for me to chase it up with installation and accounts team in regards to this. Please provide your details through email on support@moregreenenegy.com.au and someone from our team will surely get back to you. Awaiting your response. Thank you.Similar opinion? Write a review on ProductReview.com.au!
Nate
- 2 reviews
- 2 likes
NEVER give these people your contact details
Nothing but continual SPAM from moregreenenergy.
once they have your email, you'll be getting marketing rubbish for years to come & they will not unsubscribe you.
steer clear & dont engage with this company.
1 comment
More Green E.More Green Energy
Hello Nate,
Thank you for your genuine feedback.... Read more
I apologise for the inconvenience caused to you. I would urge you to provide your details on support@moregreenenergy.com.au for us to look in this matter and remove you from our mailing/messaging list. Looking forward to hear from you. Thank you.Similar opinion? Write a review on ProductReview.com.au!
Selliah KanagaratnamNorthern Region, NSW
- 2 reviews
EXCELLENT SERVICE
RE. KEN KAPSON
I have consulted with Ken regarding my sola power he gave me all the information I needed and advice
me how to go about it. I trusted him and followed his instructions got the work done.
The installation team did a very good job.
I believe all this went well because of Ken as such I give all the credit to Ken Kapson further I will be
recommend your company to my friends.
I did not have any issues with the company, it was a little late I have no problem with that.
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CongSydney, NSW
Company is a Scam
After reviewing all the negative reviews for More Green Energy, it seems they cannot commit to a job on the agreed appointment date. I had paid my deposit and waited on the day to get the installation done at my property and they did not arrive. At least a phone call on the day to say they cannot make it or for whatever reason it may be. I have been going back and forth to organise another time and to no surprise they did not deliver. I asked for my refund as this company is so unreliable. To make matters even worse, the company does not respond to my emails or phone calls so I can get my refund. I have made a complaint to NSW Fair Trading.
Recommend to stay away.
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AgnwS
- 2 reviews
- 1 like
Very good service
Theres a lot of solar companies around and i tried to do my research as good as i could and finally decided to go with Moore Green Energy. Theres been a lot of good reviews about them and some not so good as well.
When i spoke to them i actually raised my concerns abour their negative reviews and they assured me that they will do their best and they did not dissapoint me. My system is up and running about 7 weeks and cant complain. Installation was sort of on time (had to call up and ask when is it, because noone contacted me), but when the...Read more
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DylanSydney, NSW
Poor customer service. Amazed how this company is still operating
Only reason I went with this company was through word of mouth. It was my mistake for not researching and opted to go with More Green Energy. I had put my deposit and agreed on an installation date. Installation date comes and no communication whatsoever and had to call numerous times on different numbers so they would pick up. They advised the installation would be the next day. Next day comes and still no installation. How is a company so unorganised, I do not know. We then tried to arrange for the following day. Third time lucky, they said t...Read more
hey were unable to install on our double story home so i requested a refund. No contact from the company as I am still trying to chase up my refund and its been over a month. I recommend staying clear from this company. If they are operating like this when the solar panels aren't installed yet, I cannot imagine when there issues arises with the solar panels.Similar opinion? Write a review on ProductReview.com.au!
poor servhce
Be aware: no regard for your privacy. They will not make contact or return your calls. Will take your deposit and not provide the product or install in a timely manner.
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Questions & Answers
Harryasked
Hi there
Can you send me your quote for 6.6kw system with Trina and Jinko mono perc black panel combine with Fronius inverter ?
Thanks
Sushiasked
What are the main difference between MONO- CRYSTALLINE and POLLY CRYSTALLINE solar panels that your company provide?
1 answer
More Green E.More Green Energy
Hello Sushi,
Thank you for your question.
Please find detailed response of your questions below:
MonoCrystalline solar panels, silicon is formed into bars and cut into wafers. These types of panels are called “MonoCrystalline” to indicate that the silicon used is single-crystal silicon. Because the cell is composed of a single crystal, the electrons that generate a flow of electricity have more room to move. As a result, MonoCrystalline panels are more efficient than their polycrystalline counterparts.
Polycrystalline solar panels are also made from silicon. However, instead of using a single crystal of silicon, manufacturers melt many fragments of silicon together to form the wafers for the panel. Polycrystalline solar panels are also referred to as “multi-crystalline or many-crystal silicon. Because there are many crystals in each cell, there is to less freedom for the electrons to move. As a result, polycrystalline solar panels have lower efficiency ratings than MonoCrystalline panels.
Let us know if you have any more doubts and we would be more than happy to clear them for you.
Thank you.
Kind Regards,
More Green Energy Team
Details
| Category | Solar Retailers |
|---|---|
| Contact Number | 1 300 61 61 33 |
| Email Address | support@moregreenenergy.com.au |
| 24-Hour Phone Contact | No |
| Online Live Chat | Yes |
| After Sales Service | No |
| Services Provided | Solar Product Retailer |
| Clean Energy Council Approved Retailer | No |
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More Green E.More Green Energy
Hello Jenny,
Thank you for your genuine feedback.... Read more
I sincerely apologise for the inconvenience caused to you due to this. I would request you to provide me with our details for me to chase it up with installation and accounts team in regards to this. Please provide your details through email on support@moregreenenegy.com.au and someone from our team will surely get back to you. Awaiting your response. Thank you.