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More Green Energy

Glad we've switched to solar

Very pleased with the service provided by this company, Ash and the team very helpful. Installation was quicker than expected. All staff including panel installers were friendly, courteous and helpful

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
System Size6.5 KW

Excellent Customer Service and Smooth Installation

Impressed with the Customer Service.
Ash was very professional, responsive and guided me well throughout the entire process.
Installation was smooth and quick.
Based on the communication and service received so far, I am satisfied and would recommended them to others.
Awaiting eagerly to see my electric bill savings :-)

Value for Money
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Jinko Solar Panels with Growatt Inverter
System Size6.5 KW
Purchase Price $2,750.00

Great product and great service

Very easy to get installed and great follow up when I had a problem which was my fault I just needed to ready the manual. I had no knowledge before it was installed so wonderful follow up

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo

Contract Agreement but do not deliver the contract

The company actively called me for signing the contract and actively asked for all my details, deposit.

Since they got my contract and the deposit they never call me back.

I have to call them from the admin staff to accounts staff to ask for the confirmation. All are just promised.

I have to make the decision to ask for the refund.

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeYes
Warranty Claim MadeNo

Good Customer service

Process was well handled . Staff is quite knowledgeable and helped throughout till installation process. Abby was quite responsive and returned queries timely. Quite happy with the service and would recommend

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Ginko
System Size6.6 KW

Impressed with their service

Once communication problems were sorted out I was informed exactly when the job was getting done and they arrived as scheduled and completed the job without any problems.
All working before they left my house and the installers were very obliging.
Can’t wait to see what difference it makes to the power bill.
I will recommend this company to other people.

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Risen Energy
System Size6.6 KW
Purchase Price $3,600.00

High quality products for solar

Best deal for solar energy value for money highly recommended to have a go with them excellent team work in every step of the installation process no hassle great choice I have made

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Trina
System Size6.6 KW
Purchase Price $3,200.00

Faulty inverter and cabling since 3/7/2019 due to be corrected by this week.

A month 3/7/2019 has passed since I lodged my original request with More Green Energy that my inverter was not working. I discovered nil tariffs on my June electricity bill.
It looks like it hadn't been working all last qtr.
I called More Green Energy and on John Harris's request, I took several photos to prove the fault. A number of technicians came one verifying inverter fault the final electrician confirming it was water due to installation issues. It appears there were gaps inboxes and rains in March 2019 caused failure.
I have asked for resource and keep being referred to Installation manager. I am not allowed to talk to this person directly. I have sent several emails to support email address but no formal answer.
No one could assist me when John Harris was on leave.
I have since been told it will be fixed sometime before "this Saturday" 10/8/2019
No response to my email though.
Make sure you check the inverter weekly to ensure it is working.
As at Sunday night the 11/8 no one has corrected the issue nor have I been given any information as to when the inverter or associated cabling or boxes (not sure anymore the reason for problem) will be remedied so I can start using solar power. This is the 5th month of no solar power and more than 6weeks since MoreEnergy were notified

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Solax
System Size6.6 KW
Purchase Price $3,900.00
1 comment
Dear Angelo Extremely sorry for the inconvenience caused, we always aim that our all customer should have peace of mind after going with More Green Energy, we would definitely check the status of your issue and the root cause of the same also. We would request you to allow us 5 working days and we will resolve your issue, but let us give one assurance for today that you will receive a call from a direct person by today only and you will be given a personal mobile number for the one person who will be making all the coordination with all other departments in order to resolve your issue. Regards More Green Energy.

going solar

great salepeople at green energy - call Jack and Number 0413024948

very professional, quick responses

very happy with the installation, upgraded warranty, price quoted, service and going off the grid with solar power

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased canadian
System Size5.5 KW
Purchase Price $2,850.00

Very professional, great to deal with and very fast and efficient

One to the best company to do business with.
they offered the best deal
6.6kw solar system only $2550 plus $200 for 2 storey house.
Install within a week.
I am very happy and would recommend to everyone wanting a solar panel system.
khanh

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo

Excellent Product and Awesome customer service by Mohit Raghav

Panel installation was smooth. System is working perfect. customer service from Mohit was very professional with regular follow up and right advice. Had it not been for Mohit, I and my friends would have waited and done more research prior to opting for this product, however, we didn't needed to do this as Mohit provided genuine information and assurances.

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo

Beneficial Experience

Starting from the initial contact Nathan Jones (Tel No.0413024948) was extremely pleasant in his approach and very eager to suggest the right decision of choice. His continuous follow-up and feedback was very prompt. Would highly recommend him for his efficiency and knowledge.
The whole installation process was flawless and good value for money.

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Growatt Inverter model RSM60-6-300M
System Size6.6 KW
Purchase Price $2,900.00

Great service providers

Great value for money and prompt service only concern didn’t provide system that was quoted. They say it’s as good as the one first quoted. Installation was quick and with great staff

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
System Size6 KW

Very good

Very easy and quick i didnt have any issue they responded quick.

They followed up in every steps of the process.

It was really quick installation

Crews were very responsive with telephone enquiries.

Efficient from start to finish, supplied within the quoted price and well within the time frame promised

My point of contact was Janet who fully explained the benefits, took me through the simple on line contract and was extremely knowledgeable and able to answer all my questions, of which I had many. Janet explained the best system for my requirements, based on my electricity bill and the house aspect. After deciding to progress I submitted the contract, with a small deposit, and was given an instillation date.

On the morning of the installation date I received a call from the engineer letting me know that he and his team would arrive at the agreed time. At the allotted time they arrived and immediately set about the installation in a methodical and efficient manner. After a few hours the system was completed, tested and brought online.

Both the team leader and his colleagues were extremely courteous and questions I had were answered patiently and in non technical terms.

From start to finish, Janet and the instillation team were superb and a credit to Moregreenenergy.

I rate them 5 stars and recommend them to anyone thinking of purchasing a solar system

Phil

Value for Money
Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Dear Philip Thank you for reviewing us. We have shared your feedback with Janet and our whole team and they are equally happy whilst dealing with you. We are glad to know you are happy with the entire process going solar with More Green Energy. From start to finish. We would be very happy to serve you, your friend's and relatives in the same manner in the future, please do let us know if you need any assistance from our side in the future. Regards, More Green Energy

Solar power installation

As committed by ken from More green energy the solar panels were installed and activated earlier than expected. Very professional and efficient installation team. I am happy with their quality solar system .

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Risen Energy co./ RSM120-6-315M
System Size6.62 KW
Purchase Price $3,700.00
1 comment
Dear Jiwan Thank you for reviewing us. We have shared your feedback with Ken and our whole team and they are equally happy whilst dealing with you. We are glad to know you are happy with the entire process going solar with More Green Energy. From start to finish. We would be very happy to serve you, your friend's and relatives in the same manner in the future, please do let us know if you need any assistance from our side in the future. Regards, More Green Energy

Professional Approach

I received prompt service. All my queries were responded to within a short time.

The company provides a good range of options to choose from which helps in configuring a system.

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Risen RSM 120-6-315M
System Size6.6 KW
Purchase Price $3,800.00
1 comment
Dear Qudus Thank you for reviewing us. We have shared your feedback with our whole team and they are equally happy whilst dealing with you. We are glad to know you are happy with the entire process going solar with More Green Energy. From start to finish. We would be very happy to serve you, your friend's and relatives in the same manner in the future, please do let us know if you need any assistance from our side in the future. Regards, More Green Energy

Great solar system in my house now

The solar system I have got now from you guys are amazing and working great, the installation was next to none, experienced guys did the job well. Everything is perfect and it is producing great power 6.62kv panel on 5kw inverter is what my home need.

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Risen
System Size6.62 KW
Purchase Price $2,990.00
1 comment
Dear Joseph Thank you for reviewing us. We have shared your feedback with our whole team and they are equally happy whilst dealing with you. We are glad to know you are happy with the entire process going solar with More Green Energy. From start to finish. We would be very happy to serve you, your friend's and relatives in the same manner in the future, please do let us know if you need any assistance from our side in the future. Regards, More Green Energy

Excellent Service!

On my research on finding the best price and service for solar on my brand new built home, it was hard to go past More Green. The consultant over the phone, Ken Kapson, was more than accomodating to my every need and promised the best price and service. Ken hung in there with me as I did my research and spoke to other solar specialists and in the end his promises came true to beating every quoted price I got. I appreciated that Ken had no strong arm sales tactics and gave me the freedom to look around promising not only the best price but also a quality service and installation. The installation was promised only a few weeks after signing with More Green but I had it installed before the promised time which was great! The installers were great too, suggesting the best spots to get the most effecient use out of my panels. They were not only very informative and effecient, but also friendly and easy to work with. I really appreciated that Ken kept me in the loop with the process every step of the way and still checks in with me periodically to see if all is ok.
I would highly recommend Ken Kapson and More Green to anyone who is looking for quality service and price as it was exactly what was promised and what I received.

Ken, your the man!

Pastor Ben

Value for Money
Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased 6.6kw Fronius Inverter and Panels
System Size6.6 KW
1 comment
Dear Pastor Thank you for reviewing us. We have shared your feedback with Ken and our whole team and they are equally happy whilst dealing with you. We are glad to know you are happy with the entire process going solar with More Green Energy. From start to finish. We would be very happy to serve you, your friend's and relatives in the same manner in the future, please do let us know if you need any assistance from our side in the future. Regards, More Green Energy

Very happy with new solar system

I recently bought a 5kw Growatt inverter with 315kw x 21 panel Risen split panels. (6.6kw). They were installed over a week ago and producing 21kwh per day mid winter and over 4kw at their peak. I'm very happy with my purchase and the products which come with 10 year warranty.

I'd recommend Nathan and his team to others looking to buy, in fact I have already told all my mates about the new solar system and how they need to get one.

Very happy customer thus far.

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Growatt 5kw, Risen 315kw split panel
System Size6.6 KW
Purchase Price $3,200.00
1 comment
Dear Customer Thank you for reviewing us. We have shared your feedback with Nathan and our whole team and they are equally happy whilst dealing with you. We are glad to know you are happy with the entire process going solar with More Green Energy. From start to finish. We would be very happy to serve you, your friend's and relatives in the same manner in the future, please do let us know if you need any assistance from our side in the future. Regards, More Green Energy

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Questions & Answers

Hi there Can you send me your quote for 6.6kw system with Trina and Jinko mono perc black panel combine with Fronius inverter ? Thanks
2 answers
I did not purchase Trina and Jinko mono perc black panel. I purchased Risen RSM120-6-315M 315w panelsI also did not purchase that system, if you want to compare quotes you should ring another company. I'm still waiting for my system to be fully installed....23 weeks and counting.

What are the main difference between MONO- CRYSTALLINE and POLLY CRYSTALLINE solar panels that your company provide?
1 answer
Hello Sushi, Thank you for your question. Please find detailed response of your questions below: MonoCrystalline solar panels, silicon is formed into bars and cut into wafers. These types of panels are called “MonoCrystalline” to indicate that the silicon used is single-crystal silicon. Because the cell is composed of a single crystal, the electrons that generate a flow of electricity have more room to move. As a result, MonoCrystalline panels are more efficient than their polycrystalline counterparts. Polycrystalline solar panels are also made from silicon. However, instead of using a single crystal of silicon, manufacturers melt many fragments of silicon together to form the wafers for the panel. Polycrystalline solar panels are also referred to as “multi-crystalline or many-crystal silicon. Because there are many crystals in each cell, there is to less freedom for the electrons to move. As a result, polycrystalline solar panels have lower efficiency ratings than MonoCrystalline panels. Let us know if you have any more doubts and we would be more than happy to clear them for you. Thank you. Kind Regards, More Green Energy Team

Details

More Green Energy
CategorySolar Retailers
Contact Number 1 300 61 61 33
Email Address support@moregreenenergy.com.au
24-Hour Phone Contact No
Online Live Chat Yes
After Sales ServiceNo
Services ProvidedSolar Product Retailer
Clean Energy Council Approved RetailerNo

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