97 reviews
- Pre-Paid Sim Only
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- Post-Paid Sim Only
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- Post-Paid with Phone
Precious from Sales did a fantastic at helping me port and activate my number when I was struggling with logging in issues that could not be resolved and helped me get the new service up and running. Thanks! Show details · 1
I joined as a commbank customer when more was offering a discount. it was something like $9 for 12gb per month which was great because it was all i needed. Then they slowly each month krept the price up, $12, then $15, then $22. This was with the so called discount, but now i was just paying for a $20ish dollar for 20ish gb plan that every single… Read more
company has nowadays that i dont need.
On top of all this their customer service is slow and their website isnt as great as others so id say its a below avg experience.
also, when i cancelled and ported my number over to tpg i still recieved bills for the plan i wasnt even using anymore.
Reviews with attachments
A once a year cost. Pay and forget for 12 months. What more can you want. Excellent coverage throughout Australia. There are some blank areas but those spots are not covered by any telco, unless you have a satellite phone. If you want a pay and forget service, then this is it. Works out to about $15 mth, don’t know of any other telco that can do that for what you get. Unlimited calls and text, for 365 days. The only way to do it if you ask me ? Show details · 1
Outstanding Customer Service and Professionalism by the Head of Customer Complaints & Loyalty – Update: The Head of Customer Complaints & Loyalty, Oscar, resolved my issue very quickly after it had dragged on for a month. Their attentive and efficient service was outstanding. Show reply
Exceptional Customer Service – I had the pleasure of interacting with Claudette Pinawin, and I couldn't be happier with the experience. From the outset, the level of professionalism and expertise immediately put me at ease. Setting up a plan can often be a daunting task, but with the assistance of Claudette, it was a breeze. She guided me through the entire process step by… Read more
step, patiently answering all my questions and addressing any concerns I had along the way. What truly stood out was her dedication to ensuring that I found the perfect plan to suit my needs. She took the time to understand my requirements and preferences, offering personalized recommendations that were spot on. Moreover, she went above and beyond to make the process as smooth as possible. She was proactive in providing assistance, anticipating any potential issues before they arose, and offering solutions in advance. Throughout the Interaction, she demonstrated exceptional communication skills, keeping me informed at every stage of the setup process. Her clear and concise explanations made everything easy to understand, and I never felt overwhelmed or confused.
Thanks to Claudette Pinawin for her guidance and support, I now have a plan that meets all my needs and fits seamlessly into my lifestyle. I'm incredibly grateful for her assistance and would highly recommend More's Network to anyone in search of top-notch customer service. Claudette Pinawin truly embodies the company's commitment to excellence.
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More : not a good choice for Mobile or NBN – I switched from Optus citing the advantages of Teslstra's network coverage promised by More. A total of two mobile connections and one NBN connection. I must say that Optus was far better than More. The mobile network reception is really poor. You get 5G once in a blue moon. Mobile data is pathetic. The NBN (internet) service is poor and gets… Read more
disconnected often even with their premium plan (Fast Plus). They interchanged plans for my mobile connections and when requested to switch back, I was denied the initial discounts/offers. Their processes and work around are complicated and strange.
More customer support interactions are a nightmare. The customer support agents most often are not quite acquainted with English. Most of the calls are being answered by Chinese native speakers and they have issues understanding the language.
Uploaded the WiFi data speed test result as of 23/03/2025. There is been no fixes provided till date .
Syamlal, hi. We are so sorry to hear of this experience. A… Read more (+1 reply)
Positive reviews
Alex was vert helpful. He was patient while I tried my best to explain what I needed and why...I'm terrible with all the terminology. He was efficient, processing everything quickly and keeping me informed every step of the way. Thanks Alex. I'm hoping when the SIM arrives that I will have a better service than I had with my previous provider. Show reply
I spoke to Alex from More about changing my mobile to More. Alex was very knowledgeable about all their products and explained everything in detail from when the SIM card will be delivered and what to do to set up my mobile phone. I would highly recommend More to my family and friends. Show details · 1
We contacted More today and signed up for 2 new mobile phone plans. We were looked after by Melissa, who was fast, efficient, polite and stress free. Excellent experience, thanks to Melissa. Highly recommend More and Melissa. Show details · 1
Negative reviews
The WORST customer service ever. They close tickets immediately without confirming things are fixed. Cheap plans IF they bill you correctly. I had issues with their advertised price not matching billing. Network is average, you pay for what you get. I had actually better network coverage with a Woolworths plan. Don’t recommend, will be changing as soon as possible. Show details
Nat, hi. We are so sorry to hear about this experience. A… Read more (+1 reply)
Slow internet. You always pay in full even if you haven't used the service (regardless of if data-wise or period-based.) Very poor customer service as well. Will close your case as soon as they replied to your concern. Show details
Herbert, hi. We are so sorry to hear about this experience.… Read more
More Mobile Self-Service Portal & App is so full of Bugs it's not funny, and simply does not work! Can't make payments - "Programming Error. Contact Customer Service.". Can't set call forwarding - "Programming Error - Contact Customer Service.". Can't change Billing address - "Programming Error - Contact Customer Service.". Absolutely useless!… Read more
Need to speak to their Indian Customer Service team for EVERY LITTLE THING, paying a bill or even setting up Call Forwarding! Other Telco's are SO SIMPLE, yet More Mobile can't even do simple tasks right. Rubbish Telco!
Alex, hi. We are so sorry to hear about this experience. A… Read more (+1 reply)
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Recent reviews
JR from MORE mobile plans was extra helpful. She called me 3 times because I didn’t have my credit card details to pay! So pleasant to deal with. Show reply
On point service from JR of Sales Team! Great communication. Very precise! Show reply
JC from the sales team was very helpful and resolved my issue quickly and professionally. Show reply
Changed my phone provider to MORE for better deals. Was looked after by Alex, who was very responsive over email and determined to help with any issues I encountered, very helpful! Easy to set up with clear instructions. Show reply
More problems than anything. Since I switched to more from spindle I’ve had the worst connectivity. Commuting through Melbourne I will get no reception whatsoever. In the suburb where I live, which is about 20km from CBD, sometimes it will work, and other times not. It’s probably more to do with the fact that More uses the Telstra wholesale… Read more
network, who throttle speeds and availability, but More should be across this and do better for its customers. Needless to say, I’m leaving.
Alexander, hi. We are so sorry to hear about this… Read more
MG has been very friendly and helpful with my enquiry and request. Thank you for the patience and time in assisting us today. Show details · 1
My plan changes were promptly resolved by DAR, who called me back within an hour to confirm that the changes have been completed Show details · 1
I bought sim from more prepaid sim without lock contract and I used 7 months then I switched to another provider and this scammer still sending me bills for next 3 months after I switched.Plrase be aware this more scam company Show details
Jassi, hi. We are so sorry to hear about this experience. A… Read more
Angelica was so helpful in helping me choose a good Sim only plan. She explained the policies in detail and was clear and concise. Fantastic service. Show details · 1
Find out how More Mobile Sim Only Plans compares to other Mobile Phone Service Providers
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Cherry was very helpful in helping me through the process of organising information for our two new mobile sim plans Show details · 1
The customer service operator Mal was excellent- super friendly, helpful and nothing was too much trouble. She resolved my issue and went above and beyond to make sure I was a happy customer. Would definitely recommend her customer service skills Show details · 1
Great experience talking to MJ from Sales Team. Very knowledgeable and helped me through the process of signing up with my CommBank discount as well as explaining how to time it so it works best for me. Show reply
Had a very pleasant experience with support recently. They spent quite a lot of time with me trying to solve the issue. Thanks Mary Jane MJ From Sales team. Show details · 1
Hi I spoke to Manny the customer service person and was impressed with the service offered. It only took half an hour to get customer rep it's my waiting time. He gave me a good review of my accounts and patiently heard my speech and attended very promptly. Show details · 1
Melissa was very helpful and understanding of my situation and guided me thru the process of starting up Show details · 1
Be aware of this company. I once registered a mobile plan, somehow they assign me 2 mobile services with a strange phone number that I didn't recognise. Immediately I ask them to remove it and rectify the monthly invoice. Being so scared of overcharge, I asked to move the only phone number to another provider. And guess what, they still tried to… Read more
charge me for the mobile service that wasn't even activated.
Every month, I had to contact them to remove that service and rectify the invoice. Until 6 months ago, they successfully removed that invalid mobile service. No new bill issued since.
But guess what, another bill just appeared again couple days ago, and it also linked to the invalid phone number.
Not sure why it happens to me, but too much frustration already. [Content Removed] service. Never want to be their customer again.
Anonymous, hi. We are so sorry to hear about this… Read more (+5 replies)
The pricing is competitive, especially with the CBA customer discount, but that’s where the positives end. CBA promo code expires without any notice. You’re not informed that you need to apply for a new code until you’ve already paid for the next month and discover it yourself. I effectively have no usable internet service. While the phone shows… Read more
network coverage, the data speeds are so slow that most websites time out. This is especially bad in Penrith, where I need the service most, and I experience the same issue in many other parts of Sydney. As a result, I’m essentially paying for calls only.
Ravi, hi. We are so sorry to hear about this experience. A… Read more (+1 reply)
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James, hi. We are so sorry to hear about this experience. A… Read more