2,141 reviews
AI reviews summary
Pros
Cons
Verdict
Overall sentiment towards More NBN is mixed, defined by a distinct split between highly positive onboarding experiences and occasional post-connection challenges. Customers consistently praise the sales and support teams for their friendly, efficient assistance, particularly when paired with competitive Commonwealth Bank promotional pricing. However, a group of users encounters persistent technical issues, service dropouts, and frustrating billing or customer service follow-up delays when attempting to resolve faults.
I recently upgraded my internet connection to an NBN Fibre to the Home (FTTH) service with More Telecom, and the entire process was seamless from start to finish. A special shout-out to MJ from the sales team, who provided truly exceptional service. MJ was knowledgeable, patient, and took the time to explain all the available plan options… Read more
clearly without any high-pressure tactics, I decided to go with the 500Gb plan. MJ made sure I understood the transition process and matched me with a plan that perfectly as mentioned above which suited my needs.
I switched to More Telecom because of the CBA customer discount. Big mistake. Their technical support was absolutely incompetent and, in my experience, well below Australian standards. They wasted 3 days blaming my modem, even causing me to buy a new one, when the modem was never the problem. Don’t be fooled by the CBA discount. Cheap means nothing when the support is this bad. Stay away.
Reviews with attachments
My service was transferred from Optus where I was for 25 years. Yes that's right...you read 25 years. More provided a smooth transfer. Great savings and a speed of 500mbps from 100 mbps at Optus. Christie at More customer support was amazing making my transfer, smooth and painless. Show details · 1
Jay was excellent in setting up my new modem. He was very polite and considerate Show details · 1
I calledto More today and talked with Vin. He is amazing very helpful and supportive. I spent a lot of time for my request and find a wonderful solution. Elham Show details · 1
Manny just saved a loyal customer! Job well done. Do continue to be kind and helpful. Show details · 1
Beyond the excellent quality of mobile services provided by the More team, their customer service has been outstanding. In particular, Megan was exceptionally professional, helpful, and attentive when I reached out regarding my billing account. She demonstrated a deep understanding of customer needs, making the entire experience seamless. Well done, More team! Show reply
Speeds are great, customer service is shocking. I’ve been charged twice when paying once and then raised a ticket with Support and was told I had rung Support and ordered a second modem.- I have absolutely no idea what they’re talking about and I never rang them. So as long as you don’t need to deal with Support things will be fine.
Simon, hi. We are so sorry to hear about this experience. A… Read more
I've been with More for some time now. I used CBA's deal for the free NBN and throughout the years it's improved but the support is terrible when you really need it. And when the contract and deal ended, I could not send a support ticket and it would not let me cancel my account. Really ridiculous how they refuse to accept my support ticket (kept… Read more
saying it failed to create a ticket) and won't let me cancel it. Don't use them.
This is a followup, their customer service is terrible. I requested to cancel and instead of cancelling immediately as I requested, they set the cancellation date a month from today and closed my case. They also quoted the wrong company saying they're from Tangerine. So these companies are just sharing offshore support for their NBN and can't train their staff right. What a joke.
They did fix my experience in the end but it took way too long to fix a simple issue so it's a 3 star instead of 1.
Kim, hi. We are so sorry to hear about this experience. A… Read more
We initially went with More as we were offered a good deal as part of a Commbank Home loan. In summary, we've observed progressively worsening network quality, and abysmal customer support. Service quality started out okay when we joined in 2023, but in 2025 we experienced a service degradation which grew progressively worse over several weeks.… Read more
It required us to make multiple follow-up calls and support requests before More correctly diagnosed the issue and escalated to NBN, where it was finally addressed and fixed by a technician.
We've also seen a noticeable increase in network jitter and outages in the past 2-3 months of 2026, with no communication from More.
In each support case I open online, I list any troubleshooting we've attempted, and include the results of any tests or NBN outage status checks I've conducted. However, none of the online support cases I've opened with More this year through the customer portal were acknowledged or responded to by a technician, unless I also called More a few days later to escalate the fault report and request an answer. More's support phone number is not even listed in the customer portal anymore, and each time I have to look up More's contact details online to get assistance on the phone, I'm on hold for at least 10 minutes, and calls last ages because I have to go through and explain everything again from the beginning. Techs aren't reading the notes on my open cases, and the assistance I get when I finally do speak with someone, is lacking.
Overall, it's incredibly frustrating and time consuming to get support if anything goes wrong, as none of More's communication channels are readily accessible or responsive.
The last two support cases I raised a month ago through the customer portal about serious network degradation costing time off work were completely ignored. Both technical support cases remained open and unanswered in the customer portal for more than 3 weeks, until we finally just sent a service cancellation request notifying More that we're switching providers. The cancellation was acknowledged, and both outstanding fault cases were then quietly closed with no notes.
Hi Leesh, we are so sorry for this experience. Your account… Read more (+1 reply)
In the Commbank app (and bank account) it shows i paid twice. Contacted customer service and answered: "we'll se what we can do" - "let me see where the problem is", etc... Now I'm stuck between the bank and More UPDATE: Refunded! Show details
Maria, hi. We are so sorry to hear of this experience. A… Read more
I switched to More from TPG because of a deal with Commonwealth Bank giving me a discount of $30/month. When I was with TPG, it was really rare that we had internet dropouts when there was no NBN outage. With More, it happens everyday. Most of the time, it happens for a few seconds only, meaning that you tried to connect to a website such as… Read more
Google and while normally we would get connected instantly, in these occasions, we waited for 3-5 second before the browser would tell you that there was no internet connection but then the webpage will be loaded successfully after 2-3 seconds. So, it was inconvenient but not a disaster. In several occasions, the disruptions were for 30 minutes or even 1 hour. Today was the worst. We had no internet since 8:30am and after trying to restart both the NBN modem and the Wifi router, we still got no internet. I had work to do and could only call their customer support service at 9:20am. After waiting on the phone for 5 minutes without getting to talk to anyone, I received a text message from them telling me that they were experiencing an NBN outage and asked me to hang up because "Engineers are already working on it." NBN still reported that there was NO outage at my address! Now, at 11:54am, there is still no internet.
JimV, hi. We are so sorry to hear about this experience. A… Read more (+1 reply)
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Latest follow-ups
Shifting the account for NBN and mobile phones from one person to another had originally been problematic. However today Manny patiently helped us sort out everything, gradually working through all the details. Show details
Follow-up · Well Manny was certainly very charming and sounded like he knew what to do, however the problem persisted and it eventually took the actions of a more senior officer to fix our issue. Since then, things have gone smoothly.
Thanks for sharing your experience with us, Anna C! We're… Read more
I am afraid to say that since the moment I switched my internet to More, I keep having issues, ourages, speed drops which caused me massive problems. They are CBA banks's partner and offering a discounted price was the reason I switched my… Read more
internet to them. My recommendation is NOT to be impressed by lower price; their internet quality and customer service is way below Average.
Follow-up · How often were the outages? Very frequently! Several times in each month. These outages made my nbn service totally useless and unreliable. What was the actual speed? The speet actually meant to be 500Mbps download. However, it was going down to 2-3 Mbps quite often and I had to restart my nbn box and modem every other day! What specific… Read more
Iman, hi. We are so sorry to hear about this experience. A… Read more
I had an outstanding experience over the phone today. All of my questions were dealt with in a positive and satisfactory manner. Thank you Manny for helping me out today. Show details
Follow-up · My previous five star comment still stands for that experience. This experience was good, the lady who served me was knowledgeable and easy to speak with. I am however disappointed in that someone else from the team was supposed to call me the following day to ensure that the changes in router settings had resolved my issue. Nobody has bothered to contact me. This is a shame. There are other providers that I choose from.
Hey Grizzly, thanks for the lovely feedback! We're so glad… Read more
In-depth reviews
Outstanding Customer Service from MJ – Sales Team I would like to commend MJ from the Sales Team for providing an exceptional customer experience. From the moment we interacted, MJ demonstrated outstanding professionalism, product knowledge, and genuine dedication to helping customers.MJ took the time to carefully understand my needs, answered all… Read more · 1
my questions with patience and clarity, and provided recommendations that were both honest and tailored to my requirements. The entire process was smooth, stress-free, and handled with a friendly and positive attitude.What truly stood out was MJ's commitment to going above and beyond to ensure complete customer satisfaction. Their excellent communication, attention to detail, and willingness to assist made me feel valued as a customer. MJ is a fantastic asset to the Sales Team and represents the highest standard of customer service. Thank you, MJ, for delivering such a memorable and professional experience. Keep up the amazing work!
MJ from Sales Team
Disappointing Experience – Poor Customer Service and Billing Issue. After my previous discount period ended, I received an email offering a Loyalty discount that stated it would be automatically applied at my next billing cycle — no action required on my part. It wasn't applied, and I was charged the full amount. I raised a support case, but it… Read more
was closed twice, apparently for "no response" and despite the fact that I was the one waiting on replies from them. When I provided copies of all relevant emails confirming the Loyalty offer, support refused to acknowledge the offer had ever been sent, and instead kept referencing my old, expired discount. With the issue unresolved, I had no confidence it would be handled fairly, so I cancelled my NBN service and found a comparable plan elsewhere for $30 per month less. The internet service itself was fine, but if you ever need to resolve a discount offer, billing dispute or rely on customer support, be prepared for a frustrating experience. I'd recommend keeping records of every communication and thinking carefully before committing long-term.
Hi Pete, we are so sorry for this experience. Your account… Read more
I’ve just switched over and so far the service is really good. I’m getting a faster plan for $35 less than my old provider. I was happy I didn’t have to buy a new modem / router - just brought over my old Telstra one and after I signed up the service just moved over - didn’t have to mess with hardware at all. I appreciate that my contract isn’t… Read more · 1
locked in at all, so I can either cancel altogether or just switch plans with no notice if I want. Most of all the sign up procedure was easy - at first I didn’t like that I had to request a call, but when I did the call came within the hour. Also, they assign you a particular agent that you can contact directly so if you need time to think and call back, or remember a question you had, you can contact the same agent you started with so you’re not re-explaining your situation to different agents which is awesome in this day and age. Alex T my agent was super friendly and not pushy at all - I think I had to call back twice because I had to okay everything with the missus but he helped me with every question and made me feel good about my choice. Really happy.
Positive reviews
had such a wonderful experience with MJ from the More sales team! ⭐️⭐️⭐️⭐️⭐️ MJ was absolutely amazing from start to finish. She was incredibly friendly, patient and professional and took the time to answer all of my questions and help me with every inquiry I had. She explained everything clearly and made the whole process so easy and stress… Read more · 1
free.
Her customer service was exceptional and you can genuinely tell that she cares about helping her customers. I’m so grateful for all her help and support.
Thank you so much, MJ, for going above and beyond! You are an absolute credit to the More team. Highly recommend!
Alex was a huge help. He answered all my questions accurately and precisely whenever I asked and was incredibly friendly and patient. Thank you for the service Alex. I’m proud to be a more customer. I hope everything goes well.
It was a pleasure to be guided by Alex the service agent I spoke with just now, he’s professional friendly manner made the experience very comfortable. With people like Alex working for you customers are going to be recommending Tangerine as a good company to have their internet & mobile services to their friends & family
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Negative reviews
Service experience is terrible. Weekly and random hour outage. 24/7 tech support this a joke they never pick the d#mn phone. Complaint tickets are closed without informing and discussing with customer. NO hope for this El Cheapo provider.
Pankaj, hi. We are so sorry to hear about this experience. A… Read more
Getting 100mbps. Bad service tried resolving for month couldn't do it. As I said I will cancelled didn't even blink n said all good. Worst ever. Stay away. BAD SERVICE.
Follow-up · For 3 years i was with more, they offer no solution other than restart the router. I was on 1000 Mbps plan i was only getting 100 Mbps m less speed. Even after this no one call me, so it clear they dont care.
Vishal, hi. We are so sorry to hear about this experience. A… Read more
The internet was fine, however they put the costs up. I spoke to retentions and highlighted other offers that were more competitively priced and asked if they could match or at least offer they could offer some discount. The service agent was rude and dismissive. I ended up swapping and saving $25/month in a 5 minute process. They would not even match an offer that was available for new customers.
Tim, hi. We are so sorry to hear about this experience. A… Read more (+1 reply)
Recent reviews
After receiving a letter from NBN informing me that our address was now ready for Fibre to the house, I contacted More, my current internet supplier, to find out what was needed to go forward with securing Fibre to the house. I initially spoke to Joan who answered all of my questions and then transferred me to JC in sales. When then dealing with… Read more
JC from sales I found the whole process of arranging for my transferring to the full NBN fast Fibre service effortless. JC confirmed my understanding of More's procedures and costings. He then took me through the sign up process and followed through with providing the required information and documentation to my inbox almost instantly. It was so easy to arrange for this transition to happen and because I am a Commonewealth Bank customer, I will now reap the benefits of having my telecommunications go through More NBN.
Phone wait times are very quick, they got to me within a minute. Manny was very helpful, and solved my problems with only a few minutes too. Overall great service. Show reply
⭐⭐⭐⭐ Excellent Customer Service from Alex & Sharina I recently moved into a new rental and was having difficulty getting my internet connected. I had a Sagemcom modem from my previous property and wasn't sure what equipment or connection type I needed at my new address. Both Alex and Sharina were incredibly patient, knowledgeable and helpful… Read more · 1
throughout the entire process. They took the time to explain my options, answered all my questions clearly, and helped me find the best solution for my situation. Instead of leaving me confused, they made the process simple and stress-free. Thanks to their assistance, I was able to switch from a home internet service that wasn't suitable for my new property to Home Wireless Broadband, and I'm now connected and up and running. Excellent customer service, professional support, and genuine willingness to help. A big thank you to Alex and Sharina for going above and beyond. Highly recommended!
I had a great experience with the customer care service, especially with “Manny”. He provided excellent service, answered all my queries patiently, and made sure my concerns were properly addressed. I am very satisfied with his service and really appreciate his help in resolving my query. Thank you, Manny, for your support and assistance! Show reply
I have a conversation with Alex about more telecom plan. It's really fantastic, the way he guide with plans as per usage and the procedure for new connection in a quick time. Thank you so much for your assistance. Nice experience Show reply
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Samir, hi. We are so sorry to hear about this experience. A… Read more