More NBN
NBN 50/20 (Value Plus), NBN 25/10 (Value), NBN 100/20 (Fast), etc... · See All
- more.com.au
- ✓ Verified company
917 reviews · Statistics
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Details
About More Telecom
More Telecom is an internet service provider that offers both nbn and mobile plans, as well as business-grade Ethernet and phone solutions. The company is Australian-owned, with a head office in South Melbourne.
More’s nbn plans
Starting from $66 a month, More’s nbn plans let you bring your own modem or buy a Google Nest Wifi system, which has multiple options to suit different sized homes. You can expect typical speeds of up to 205Mbps with More.
More’s mobile plans
More offers sim-only 1 to 100gb mobile plans starting from $10 a month. You’ll be using parts of the Telstra 3G and 4G mobile network when you sign up to More mobile. All plans don’t have contracts and let you enjoy unlimited call and text within Australia.
Points of praise:
- They also said that it was quick and easy to set up, and that the online portal was also simple and intuitive to use.
- Reviewers appreciated the good speeds they had while using More.
What reviewers were split on:
- Most negative reviews (1 or 2 stars) were from users who felt let down by More’s unresponsive or unempathetic customer service. However, there were also a number of reviewers who found that More’s customer service was excellent, citing the patience and availability of the support team for their positive review.
 More NBN 50/20 (Value Plus)4.2(353) | More NBN 25/10 (Value)4.4(160) | More NBN 100/20 (Fast)4.1(134) | More NBN 250/25 (Superfast)3.7(68) | |
|---|---|---|---|---|
| Category | Internet Service Providers | Internet Service Providers | Internet Service Providers | Internet Service Providers |
| Standard Monthly Price | $77 | $66 | $99 | $119 |
| Typical Evening Download Speed | 50Mbps | 25Mbps | 92Mbps | 205Mbps |
| Typical Evening Upload Speed | 17Mbps | 8.5Mbps | 17Mbps | 21.25Mbps |
| Max Upload Speed | 20 Mbps | 10 Mbps | 20 Mbps | 25 Mbps |
| Service Type | NBN | NBN | NBN | NBN |
| Packages Available | Bundle, Business and Standalone | Bundle, Business and Standalone | Bundle, Business and Standalone | Bundle, Business and Standalone |
| Contract | Monthly | Monthly | Monthly | Monthly |
| Data Allowance | Unlimited | Unlimited | Unlimited | Unlimited |
| Max Download Speed | 50 Mbps | 25 Mbps | 100 Mbps | 250 Mbps |
Contact info for More NBN
| Mon | 7:00 am - 12:00 am |
|---|---|
| Tue | 7:00 am - 12:00 am |
| Wed | 7:00 am - 12:00 am |
| Thu | 7:00 am - 12:00 am |
| Fri | 7:00 am - 12:00 am |
| Sat | 8:00 am - 8:00 pm |
| Sun | 8:00 am - 8:00 pm |
Customer Support Service
NBN 250/25 (Superfast)Quick, concise and easy solutions to fix my internet issue. Picked up the phone quickly and the issue was resolved within 5 minutes. Thank you Japs for the help.
- Adequate Speeds: Yes
Excellent
NBN 250/25 (Superfast)Excellent customer service and quick connection. Thanks for the service
- Start Date: November 2023
- Contract Type: Month-to-month
- Data Type: Unlimited Data
To help set up my byo
NBN 25/10 (Value)Amazing service, helped me to connect my byo modem, required every step and completed my issue really quick. Helpful information thankyou more.
- Start Date: November 2023
- Adequate Speeds: Yes
- Standalone or Bundled: Bundled
- Contract Type: Month-to-month
- Data Type: Unlimited Data
Tis good
NBN 100/40 (Fast Plus)The lady on the phone is 6/5 stars amazing. Helped us clarify an issue.
We are new customers so will update this review when we have used this for a couple of months.
- Start Date: November 2023
- Contract Type: Month-to-month
- Data Type: Unlimited Data
Find out how More NBN compares to other Internet Service Providers
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Terrible not again
NBN 100/20 (Fast)I am sorry to say that More Telecom is one of the worst telecom provider will never ever go with them, its been 11 days for my relocation and they are not able to connect.Although i have informed them beforehand.
When ever i call customer service, they keep on asking the same question and giving me the standard answer.
Its been nightmare for me.
- Start Date: July 2023
- Adequate Speeds: No
- Standalone or Bundled: Standalone
- Contract Type: Month-to-month
- Data Type: Unlimited Data
Customer service is very good
NBN 50/20 (Value Plus)It’s very quick picking up the phone and Jeffery the service assurance specialist is very helpful , he gave very clear instructions and very patient.its first time using More, I am so happy with the start, Let’s see how the NBN service now , so excited with my new service
- Start Date: November 2023
- Adequate Speeds: Yes
Customer service
NBN 50/20 (Value Plus)EXCELLENT Customer service. Quick, friendly and efficient. Really recommend it.
Best technical support by more
NBN 25/10 (Value)Best service by technical staff, specially Mr Alfred give me very good service to setting new modem
- Start Date: November 2023
- Adequate Speeds: Yes
- Standalone or Bundled: Standalone
- Contract Type: Month-to-month
- Data Type: Unlimited Data
Author stated being incentivised for this review
Fabulous and Efficient
NBN 50/20 (Value Plus)Organised a call with More to switch internet service providers in a month - neat communication in answering query and setting up our new account. Overall, the process was seamless and felt at ease with the clear step-by-step explanation including follow up actions from our end to ensure a smooth transition on connection day. Cheers Anthony and team!
- Start Date: November 2023
Find out how More NBN compares to other Internet Service Providers
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Customer Service
NBN 50/20 (Value Plus)I had problems accessing my account. The staff I was dealing with across the board were very helpful and put my mind at ease. It was a pleasure to deal with people that were ever so helpful. Allissa Mey "Ays" Miranda was absolutely fantastic .
Easy transfer of address
NBNIt was great experience and quickest and easy process when I have to relocate NBN to my new address.
Author stated being incentivised for this review
Al the tech engineer was extemely helpful .
NBN 50/20 (Value Plus)Al was able to quickly help me reconfigure my old modem. He was knowledgeable and very patient with me ,as I lack tech skills .
- Adequate Speeds: Yes
- Standalone or Bundled: Standalone
- Contract Type: Month-to-month
- Data Type: Unlimited Data
Find out how More NBN compares to other Internet Service Providers
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Speed is excellent
NBN 25/10 (Value)I had excellent service getting setup. Cannot fault the help I got it was excellent
- Start Date: November 2023
- Adequate Speeds: Yes
- Standalone or Bundled: Standalone
- Contract Type: Month-to-month
- Data Type: Unlimited Data
Author stated being incentivised for this review
Excellent service
NBNI've been struggling to access my account. But when I caught through and spoke to one of the agents. They were very helpful and helped me access my account. Amazing service and also great packages for travel When you need to use mobile data overseas.
10/10 service from the amazing consultant I spoke too!
Great service
NBN 100/40 (Fast Plus)Spoke with Japs about a dropp out in service, problem was resolved and connection reconnected in 5 mins. Well done.
Questions & Answers
I want to subscribe to more internet, can I use my Telstra gen 2 modem?
Hi Richard7873, please see our list of BYO modems to see if yours is compatible or not. https://www.more.com.au/storage/Modem%20guides/BYO%20guides/PDF_more_V3.pdf
appreciate quick reply. I see it is on your list so can sign up
Why is the 100/20 plan pricing so much higher as compared to other providers? I’m currently on it but couldn’t justify why I need to pay extra?
Hi Kahhua C, thanks for your questions, we wish to discuss this with you and have reached out via private message to get your account number. Thanks!
when i order 250/25 fttp upgrade will my original fttn service with my current provider continue until the More service is active?
Hi Kenneth, thank you for your question, yes it will remain active. Once your upgrade is complete with us, please ensure your FTTN connection is disconnected with your previous ISP too. Thanks, Team More!
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Extra Information
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Hi Ravi, we are sorry to read of your above experience and issues. We have sent you a private message so a member of our Customer Service Escalation Team will contact you to discuss further. Thank you.