Great customer service
Great help and customer service especially from one of the customer service helpers Hannah who helped us resolve and fixed our issue.
Rude customer service
BAD SERVICE. Customer representative extremely unpleasant to talk to and impatient(raised his voice and cut me off). Big disappointment :(
Sel was great, Emailed Saturday sorted the issue over on a Sunday! Recommend this provider, they won’t leave you high and dry, when you need them most.
The scamming and lies these people spew forth tell you the call center is in Melbourne when in fact they are located in the Phillipines.
Then fail to contact people when requested to do so.
Call you when your number is on the DNC register.
Great Customer Service & Technical Support
It has always been pleasing to have Jen Canlas pick up the phone so quickly and respond to my queries. I used to think that More Telecom must work hard to have such a great customer service team. Then I spoke with Mike from the Tech Support team & Jessica in Melbourne & discovered they offered the same great service as well.
Well done. They listen, act & follow up.
Fast response and quick to deal with questions
I have only just signed up with More Telecom but they have been super easy to deal with and respond to any issues quickly. Hannah does great follow up and has been wonderful to deal with.
Goes worse and worse day by day....
Our connection quality has been declining since we connected to Moretelecom.
Constant connection drops, speed declined from 65Mbps to 38Mbps. Moretelecom claims to provide business service, but it has never been as bad even when we used personal dialup. On a number of occasions I have tried to escalate the report the connection issues, but was given standard answers that NBN says it's all ok. They seem not being able to do anything themselves and claim that the connection is ok when I ring them.
I have now had the connection dropped on me twice while typing this message. Will be leaving with great regret and disappointment.
Great customer service, really helpful! 5/5
Great customer service, really helpful, reliable service and if anything happens to go wrong, they are quick to pick up the phone and help.
Extremely poor customer service
I signed up with aussie based// aussie support company. Then along comes more telecom to buy them out, haven't had internet in over a week, speaking to their reps no one cares, poor service, cant find a new isp quick enough! account number 21811
We just love dealing with John
We are so lucky to have John help us with our new mobile service, he is very kind & calm, nothing is to much trouble, we were with our previous service for about 33 years & we hope to stay with More Telecom for the next 33 years - once we received our sim cards the service was all hooked up the same day, thanks John
Selwyn Morales a credit to your organisation
Selwyn was so calm and helpful with great patience - he resolved our problem and I enjoyed the experience of getting our problem fixed with him .
Perfect Customer & Technical Service
Honest and Easy 2 communicate with , they will do there very best 2 provide Flawless NBN speeds and Service.
and the best part is NO TELSTRA MUSIC !!!! , < o memories
How good it was to receive quality service. Thank you Jennalyn Canlas for the effort you put into making relocation trouble free.
I have been with Moretelecom and have had nothing but 100% satisfaction. Moving to a new suburb i was reluctant to change providers.
Thank you again.
So easy to deal with! Never and issue.
NBN, Very fast set up, reliable connection,customer service is great!! Could not be happier with the services provided and have never had such service.
Excellent Customer & Technical Service
NBN....hiccups at the start, but with the Technical Support, the transition went smoothly with their support and we have a reliable connection. Very few dropouts, only occurring due to other Services connecting NBN in the area. We are very pleased with the service to date with More Telecom along with the follow up calls from Jen and the Customer Service given by her is helpful and a big bonus, when you are running a business.
Thanks to Jen and the Team.
NBN Service, no problem fast efficient service. No drop outs & reliable
Excellent customer service from Jen , thank you
Whow - this team really wants to work for me!
I am very happy with my transition. It seams too simple and cost effective to be true. I am pleased with the service to date and hope to stay with a strong dedicated team.
Thanks are due to all.
NBN, could be more reliable and certainly faster, disappointing.
The customer service from Jenn has always been helpful & efficient right from the very start. She has been very patient with all my Questions, I would certainly recommend her and am very happy with More Telecom. She also does follow up calls which is a real bonus. Thanks Jenn
More Telecom the only way to go!
Been with More Telecom for a number of years. Excellent with customer service. Offering Telstra 4G for mobile. Wanting input for improving service. Jen Canless-thank you.Very efficient. Can't fault More Telecom. We did have a small hiccup with transferring to NBN with our business but More Telecom were extremely helpful and the support was excellent til it was sorted.
Terrible. No service. Drops out
They are the worst company . Conned us from the start. Bad service. Expensive. Dont get what they offer you. The internet and phones drop out all the time. We have complained but they just threaten to charge huge fees if we cancel. My business is suffering. No internet now for 3 weeks and no one cares. Stay away
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