More NBN

My service was transferred from Optus where I was for 25 years. Yes that's right...you read 25 years. More provided a smooth transfer. Great savings and a speed of 500mbps from 100 mbps at Optus. Christie at More customer support was amazing making my transfer, smooth and painless. Show details ·  1

Jay was excellent in setting up my new modem. He was very polite and considerate Show details ·  1

I calledto More today and talked with Vin. He is amazing very helpful and supportive. I spent a lot of time for my request and find a wonderful solution. Elham Show details ·  1

Manny just saved a loyal customer! Job well done. Do continue to be kind and helpful. Show details ·  1

The MORE customer service was very polite and accommodating throughout the whole phone call. MJ from the sales team applied a promo code on my behalf and helped me set up the whole thing. No long waiting times and everything was explained to me in an easy-to-understand way. On the day of my NBN being connected I had some issues getting everything… Read more ·  1

to work and it took longer than expected to also pair my 'eero 6+' devices to the modem, but I managed to get everything up and running again after a few hours and some customer support phone calls.

The internet speed seems a bit low at the moment (See picture of wifi speed test, taken Monday at 11AM) and I will keep monitoring it over the next week during different times of the day and see how much it flucuates.

Overall though, great customer service and reliable internet provider for my mobile device and now also my home internet.

I've been with More for some time now. I used CBA's deal for the free NBN and throughout the years it's improved but the support is terrible when you really need it. And when the contract and deal ended, I could not send a support ticket and it would not let me cancel my account. Really ridiculous how they refuse to accept my support ticket (kept… Read more

saying it failed to create a ticket) and won't let me cancel it. Don't use them.

This is a followup, their customer service is terrible. I requested to cancel and instead of cancelling immediately as I requested, they set the cancellation date a month from today and closed my case. They also quoted the wrong company saying they're from Tangerine. So these companies are just sharing offshore support for their NBN and can't train their staff right. What a joke.

They did fix my experience in the end but it took way too long to fix a simple issue so it's a 3 star instead of 1.

In the Commbank app (and bank account) it shows i paid twice. Contacted customer service and answered: "we'll se what we can do" - "let me see where the problem is", etc... Now I'm stuck between the bank and More UPDATE: Refunded! Show details

We initially went with More as we were offered a good deal as part of a Commbank Home loan. In summary, we've observed progressively worsening network quality, and abysmal customer support. Service quality started out okay when we joined in 2023, but in 2025 we experienced a service degradation which grew progressively worse over several weeks.… Read more

It required us to make multiple follow-up calls and support requests before More correctly diagnosed the issue and escalated to NBN, where it was finally addressed and fixed by a technician.

We've also seen a noticeable increase in network jitter and outages in the past 2-3 months of 2026, with no communication from More.

In each support case I open online, I list any troubleshooting we've attempted, and include the results of any tests or NBN outage status checks I've conducted. However, none of the online support cases I've opened with More this year through the customer portal were acknowledged or responded to by a technician, unless I also called More a few days later to escalate the fault report and request an answer. More's support phone number is not even listed in the customer portal anymore, and each time I have to look up More's contact details online to get assistance on the phone, I'm on hold for at least 10 minutes, and calls last ages because I have to go through and explain everything again from the beginning. Techs aren't reading the notes on my open cases, and the assistance I get when I finally do speak with someone, is lacking.

Overall, it's incredibly frustrating and time consuming to get support if anything goes wrong, as none of More's communication channels are readily accessible or responsive.

The last two support cases I raised a month ago through the customer portal about serious network degradation costing time off work were completely ignored. Both technical support cases remained open and unanswered in the customer portal for more than 3 weeks, until we finally just sent a service cancellation request notifying More that we're switching providers. The cancellation was acknowledged, and both outstanding fault cases were then quietly closed with no notes.

I switched to More from TPG because of a deal with Commonwealth Bank giving me a discount of $30/month. When I was with TPG, it was really rare that we had internet dropouts when there was no NBN outage. With More, it happens everyday. Most of the time, it happens for a few seconds only, meaning that you tried to connect to a website such as… Read more

Google and while normally we would get connected instantly, in these occasions, we waited for 3-5 second before the browser would tell you that there was no internet connection but then the webpage will be loaded successfully after 2-3 seconds. So, it was inconvenient but not a disaster. In several occasions, the disruptions were for 30 minutes or even 1 hour. Today was the worst. We had no internet since 8:30am and after trying to restart both the NBN modem and the Wifi router, we still got no internet. I had work to do and could only call their customer support service at 9:20am. After waiting on the phone for 5 minutes without getting to talk to anyone, I received a text message from them telling me that they were experiencing an NBN outage and asked me to hang up because "Engineers are already working on it." NBN still reported that there was NO outage at my address! Now, at 11:54am, there is still no internet.

“Deceptive, Dishonest and Trapping Customers – Avoid!” More Telecom is the worst provider I’ve used in 3+ years. Every call centre rep tells a different story – useless, zero consistency. Prices jumped in 6 months: $124 → $128 → $130.60 and climbing, even mobile plans increased. Yet they keep blaming “NBN costs.” Are mobiles part of NBN now? … Read more

Forced into Direct Debit 6 months after sign-up, even though my contract had no such requirement. This “rule” was slipped in later to trap customers.

Fake upgrade promises: first “already upgraded,” then “paused,” then last batches. 3 weeks later still nothing 500/50 my Ar$$e.

Complaint handling is a cover-up: no IDs, false excuses, pressure tactics. Always blaming customers, never themselves.

Now under TIO investigation for deceptive conduct.

⚠️ Stay away – More Telecom traps you, overcharges you, and lies about it.