More Telecom

We are new but so far very happy with the speed of service with no issues
support were fabulous when setting up and the setting up was extremely seamless
so glad we chose More Telecom

It was a rocky start with the service however with great customer service and knowledge, they resolved the issue and now I have awesome fast and reliable wifi. My son can do his gaming at the same time I am streaming TV. We are both happy

Awesome reliability, nothing but great reliable NBN, I didn't think NBN was necessary but my children don't complain that someone is using all the bandwidth anymore. So happy. Hannah was amazing, very friendly and best customer service, thanks for helping with getting my friends connected. Your a legend Hannah.

Signed up with the South Melbourne service and shifted over because they claim they were "Local" and can offer businesses support near by. However, on my first day, my business's phone was down for more than 4 hours, I rang support and there was nothing they can do despite the promise of no down time as it is during business hours. With billing, every month since I have been with them, I have had to ring up and have a conversation about the amount. Just spoke with their manager today and was treated very abruptly and told me if I wanted to move on, then they can't stop me. Not at all what I signed up.

Well what more can i say......
1. Customer experience 10/10
2. Technical support 10/10
3. Connection and setup experience 10/10 (signed up on a Thursday, NBN lead install on Tuesday......problem on HFC street tap found at the same time.......another NBN technician came on Wednesday to replace tap.....and got connected 2 hours after the replacement. Now that’s efficiency .
4. Internet speed 10/10. (very consistent)

Well done More Telecom

Big shout out to John from sales and Jess from tech support!!!....the dynamic duo!!

Will recommend More telecom to my family and friends once they’re able to connect to NBN.

More Telecom got our business connected weeks earlier than Telstra could offer. The connection process was smooth and everything worked first time. Download and upload speeds are as quick as promised.

Transferred after Mynetfone on sold us to Southern phone. Noticed the difference straight away. Went looking for someone new and saw the reviews here so thought I would give them ago. Hanna was very helpful and went through all the information to sign up. I signed up to the 100XXL even though they tried to talk me out of it ( I get about 55 max on my connection) I just wanted the most service I can get. Has been fantastic, rock solid which is what I wanted. When we transferred I didn't have the new details so rang support and 5 minutes later we where humming.

More Telecom are the best Telco I have ever dealt with. All the way through the ordering process and installation the staff were friendly, helpful & skillful. I had to reschedule a few time (building access issues) and they were so easy to deal with. I never waited more then 20 secs to talk to a person, who was able to fix my issue immediately, no call queues or hold times. More Telecom shielded me from any NBN issues, best service ever.

Our business has used More Telecom since 2017 and recently we have moved all our business mobile phones over to them. Hannah has helped us through the whole process always friendly and willing to assist. Service has been terrific and the savings fantastic.

Great service from More Telecom. Easy and very quick to communicate with. Hanna has been very helpful with finding the right package for our business and personal needs. Lots of savings and benefits with More Telecom. Recommended.
Charlie from Manoosh Pizzeria. www.manoosh.com.au

MJ was very helpful. Provided us with all the information for our new sim cards Love the fact you can contact More Telecom and the call is answered very quickly. Recently joined with MT.

Great help and customer service especially from one of the customer service helpers Hannah who helped us resolve and fixed our issue.

BAD SERVICE. Customer representative extremely unpleasant to talk to and impatient(raised his voice and cut me off). Big disappointment :(

Sel was great, Emailed Saturday sorted the issue over on a Sunday! Recommend this provider, they won’t leave you high and dry, when you need them most.

The scamming and lies these people spew forth tell you the call center is in Melbourne when in fact they are located in the Phillipines.
Then fail to contact people when requested to do so.
Call you when your number is on the DNC register.

It has always been pleasing to have Jen Canlas pick up the phone so quickly and respond to my queries. I used to think that More Telecom must work hard to have such a great customer service team. Then I spoke with Mike from the Tech Support team & Jessica in Melbourne & discovered they offered the same great service as well.
Well done. They listen, act & follow up.

I have only just signed up with More Telecom but they have been super easy to deal with and respond to any issues quickly. Hannah does great follow up and has been wonderful to deal with.

Our connection quality has been declining since we connected to Moretelecom.
Constant connection drops, speed declined from 65Mbps to 38Mbps. Moretelecom claims to provide business service, but it has never been as bad even when we used personal dialup. On a number of occasions I have tried to escalate the report the connection issues, but was given standard answers that NBN says it's all ok. They seem not being able to do anything themselves and claim that the connection is ok when I ring them.
I have now had the connection dropped on me twice while typing this message. Will be leaving with great regret and disappointment.

Great customer service, really helpful, reliable service and if anything happens to go wrong, they are quick to pick up the phone and help.