Professional advice with great customer service
The team assisted us in finding the right solution for our business and we are extremely happy with the performance and also the pricing. Our speed testing has shown the system works even better than predicated. Highly recommend.
More Telecom were adequate service providers. There rates weren't great but they were not outrageous either. Where we have had problem is when we came to switch service providers once our contract expired. First we had an approach from a sales person giving us the hard sell trying to convince us to stay. Then they rejected our new providers request to port our telephone number. After we rang to query the rejection we received another approach from a sales person giving us the hard sell trying to convince us to stay. After we politely declined t...heir request they agreed to port our number. Unfortunately rather than porting our number they simply rejected our new providers request again. They no longer return our calls or respond to emails with respect to porting our number. We are getting a whole nasty divorce vibe.
warning - don't deal with them.........ordinary and overpriced service!!!!!!
dreadful company to deal with......not to be recommended. i have been a customer For 16 years. The original retailer / service provider red media, has been swallowed up / taken over numerous times (many name changes including; astron, more, etc).......their service is overpriced and ordinary, tech support is limited, very aggressive and spite full debt recovery when you terminate their services.
Excellent customer care and service
Transitioning from the conventional digital system based on ADSL etc to NBN for a busy medical practice is not easy as not to disrupt the clinical work and our commitment to colleagues, patients and their families. Support from MoreTelecom has been exceptional and we are now well equipped for expanding our practice and improving efficiency in the delivery of specialist medical care. While no businesses are "perfect", the MoreTelecom team are very willing to what is required for the customer, the billing system is transparent, and the technical...support team is highly approachable especially with their offer of training us with the new phone systems. It would be of a great help to have a more didactic information sheet for those who are transitioning to NBN so they are well informed of the process involved, e.g. "porting" the numbers, the duration of time required for the porting to occur, etc. Overall, recommended for all-around service for any "small" business who require up-to-date technological support.
Answered straight away when a lot of bigger companies I couldn't even talk to a person. Hannah has been very helpful on 2 occasions now. It was so simple when other companies were making it so complex. We have a unique situation where we have 2 dwellings on one property and More Telecom was the only company to quickly find a solution to our problem.
Friendly and excellent service
Have found the mobile coverage to be excellent within our regional WA town of Broome. Service from MJ at the co has been very friendly, efficient and helpful. thank you!
Beware More Telecom are selling 4G data as NBN broadband!
For the record:-
- My More Telecom Account No 43205
- The address is a small shop building with 4 1-2 people non tech savvy businesses that need internet for POS and music activities.
- My home internet provider I have been with for 18 years so I know what good internet delivery looks like
Signed up for NBN50+4G backup deal $110/month with More Telecom in November and had internet reasonably quickly. Tenants constant complaining about slow internet and I got then to check there equipment and proximity to the router etc but they kept co...
The worst company to dealt with. 16 years in business thought I would go with someone local. Worst decision.
Christmas time no internet & phone. My bills were always wrong. And so you rude and so much attitude considering it’s COVID19. No sympathy for closing my business. Arrogant as F
Fast and Friendly
I switched my mobile from one of the big carriers to MORE. The emails and phone calls were useful, service friendly, and the service switched within an hour without issue. No hassles as expected!
very happy with More Telecom
We are new but so far very happy with the speed of service with no issues
support were fabulous when setting up and the setting up was extremely seamless
so glad we chose More Telecom
Great Customer Service
It was a rocky start with the service however with great customer service and knowledge, they resolved the issue and now I have awesome fast and reliable wifi. My son can do his gaming at the same time I am streaming TV. We are both happy
My 3 teen children don't complain about poor internet speeds.
Awesome reliability, nothing but great reliable NBN, I didn't think NBN was necessary but my children don't complain that someone is using all the bandwidth anymore. So happy. Hannah was amazing, very friendly and best customer service, thanks for helping with getting my friends connected. Your a legend Hannah.
Terrible customer service, had to ring up every month to correct my bill since I have signed up.
Signed up with the South Melbourne service and shifted over because they claim they were "Local" and can offer businesses support near by. However, on my first day, my business's phone was down for more than 4 hours, I rang support and there was nothing they can do despite the promise of no down time as it is during business hours. With billing, every month since I have been with them, I have had to ring up and have a conversation about the amount. Just spoke with their manager today and was treated very abruptly and told me if I wanted to move on, then they can't stop me. Not at all what I signed up.
The best of the best!!...
Well what more can i say......
1. Customer experience 10/10
2. Technical support 10/10
3. Connection and setup experience 10/10 (signed up on a Thursday, NBN lead install on Tuesday......problem on HFC street tap found at the same time.......another NBN technician came on Wednesday to replace tap.....and got connected 2 hours after the replacement. Now that’s efficiency .
4. Internet speed 10/10. (very consistent)
Well done More Telecom
Big shout out to John from sales and Jess from tech support!!!....the dynamic duo!!
Will recommend More telecom to my family and friends once they’re able to connect to NBN.
Connecting was quick and efficient
More Telecom got our business connected weeks earlier than Telstra could offer. The connection process was smooth and everything worked first time. Download and upload speeds are as quick as promised.
Questions & Answers
Hello, the reviews were a few months ago, was wondering if the speeds and service have been maintained?
Also, it's noted that the reviews were incentive-driven, so are these actual customers?
Yes the speeds are fast as always, even up to know. And i am a proud customer.
To the More Telecom Rep Officiall:
Is it true that More Telecom has acquired (bought) Infinity Telco or was this just for the Business side of things?
I am a Customer of Infinity wondering how this will affect me (my Account with them) and will things stay the same in the Support I get in Sydney - I value 220% Local Aussie Support, Billing etc, will all this be staying the same including the Account Manager I have at Infinity Telco??
Hi Bradley, thanks for reaching out. We can happily discuss any concerns via our Infinity partner hotline: 0390219655. Alternatively please email us at email@example.com so we can discuss your service specifically. Thanks.
Thanks appreciate it at this stage but I’ve spoken to Jake (Manager of Infinity) on Wednesday and explained to me that my Service with them won’t be affected, just on the Business side of things.
i joined infinity for same reason , since the take over which occurred 15/8/18 , ive had no internet access , whether you call infinity or more telecom ............ no one has cared
Is more telecom availble in sydney metro areas?
More than likely yes, best to call them and ask.
Yes, we're available nationwide. If you are considering an NBN service, we have national NBN coverage so if it's live in your area and to your property, we'll be able to provide it. Thanks.
Get an answer from our members and More Telecom representatives
|Category||Internet Service Providers and Mobile Broadband Providers||Internet Service Providers||Internet Service Providers||Internet Service Providers|
|Standard Monthly Price||$69.95||$79.95||$99.95|
|Max Download Speed||12 Mbps||50 Mbps||100 Mbps|
|Max Upload Speed||1 Mbps||20 Mbps||40 Mbps|
|Service Type||Mobile Broadband||NBN||NBN||NBN|
|Packages Available||Bundle, Business and Standalone||Bundle, Business and Standalone||Bundle, Business and Standalone|
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