More NBN

More NBN

 Verifiedmore.com.au
More NBN
4.1

1,083 reviews

PositivevsNegative
78% · 848214 · 20%
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Adequate Speeds Yes · No
Value for Money
4.1
Transparency
3.9
Customer Service
4.0
Easy to set up
Good speeds

Reviews

1,083 reviews
Nikhil Jain K.
Nikhil Jain K.Sydney, NSW
  NBN 25/10
Veronica C.
Veronica C.4 posts
  NBN 25/10

Jona provided wonderful customer service

I was lucky enough to call the Customer Service and speak to Jona.
She has resolved in 2 hours what the other reps could not achieve in 5 days.

Jona was polite, efficient and true to her word to call me back with a positive update.

I hope Jona can get recognised for delivering a great customer service and turn a disgruntled customer into a happy one. Show details

DarrinSmith
DarrinSmithPerth, WA7 posts
  NBN 1000/50

Another early cancellation "gotcha" with MORE

Service itself was fine, I mean it's NBN it's all the same, speeds were about as fast as you can get on this plan about 800-900 down and 50 up. I cancelled the service to move to another cheaper provider, I was only FOUR (4) days into the billing cycle and More are charging me a full month, no pro rata refund. It's buried deep in their T&C's but's it quite despicable. I've never had this ever before and I've been with heaps of different providers over the years. Shame on you More. I will be cancelling my other service with you now also, but only just before the cycle ends to avoid this nonsense again. I won't ever be back. Show details
Value for Money
Transparency
Customer Service
More
More   DM   
More

Hi Darrin, we are sorry to read of your above billing concerns. We have located your account, you can expect a call today to assist you.

manali s.
manali s.Sydney, NSW
  NBN 100/40

Great network and customer service

The network connection quality is outstanding and Sumit Borhade helped me get this connection, he is very friendly with great customer service and a highly skilled professional. Show details
ING
ING
  NBN

Happy customer

Great customer service from MJ. I had been having issues with adding an additional mobile service for a number of weeks. So glad I was connected with MJ who managed my issue and was able to find a resolution. Show details
Arch
Arch
  Fair Incentive NBN 100/20

Great service procider

Fast internet, minimal downtime this is a great nbn provider. Sumit was very helpful during the onboarding of the service Show details
Norm
NormGreater Melbourne (Metropolitan), VIC3 posts
  NBN 100/40

Fantastic Customer Service

Signed up through the CBA Home Loan Yello offer.

Anthony S, who helped me out through the process, was fantastic. First-rate customer service. Show details

Pihu Jain
Pihu JainSydney, NSW
  NBN 100/40

A job well done

Sumit has been of great help and understood my requirements correctly. His patience and extensive product understanding allowed me to get the best plan for my needs. Show details
Manbhir S.
Manbhir S.Sydney, NSW
  NBN 25/10

Satisfied

Service provide by Mr Sumit who helped me save cost on my mobile plan. Show details
Liski
LiskiSydney, NSW8 posts
  NBN 100/40

Great Service. Great Discount

Very good service and have not had any issues. Highly recommended. Show details
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Johnny
JohnnySydney, NSW12 posts
  NBN 100/40

Cheapest on the market for 100/40 NBN

Works like any other NBN service, pretty much same infrastructure right? And no silly Craptus DNS issues or privacy data leaks. Happy for now!

Like electricity, just go for the cheapest. Show details

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David S.
David S.5 posts
  NBN 100/20

Beware of early cancellation

I’ve been with More for around 9 months and the first few months were pretty good. Speed was very up and down in the last month so I decided to go to another provider. My plan runs from the 8th of every month and my other provider activated my service on the 10th, and More refuses to give a pro rata refund, even though I was connected for a little over a day in my new booking cycle. This is really unacceptable and something I’ve never had any other provider do before. Beware! Show details
Value for Money
Transparency
Customer Service
More
More   DM   
More

Hi David, we are sorry to read of your above issues, we have sent you a private message to assist you further.

Abhishek J.
Abhishek J.Greater Melbourne (Metropolitan), VIC
  NBN 50/20

Wonderful interaction with JC

It was pleasure to talk to JC. There was some miscommunication and NBN was installed in my under construction property well before I wanted to. JC was able to resolve the issue. It was so swift. Show details
Andrés Dominguez
Andrés DominguezSydney, NSW
  NBN 50/20

Appreciate the great help from Anthony S

Anthony S. Gave me a really good and efficient attention, he was really nice and clear with all the information.

Appreciate the help from people like him! Show details

J.Ng
J.NgGreater Melbourne (Outer), VIC
  NBN 50/20
More
More   DM   
More

Hello, we are sorry to read of your above review. We have sent you a private message to discuss this with you. Thanks, Team More.

Questions & Answers

richard7843
richard7843 · NBN

I want to subscribe to more internet, can I use my Telstra gen 2 modem?

More
More   DM   

Hi Richard7873, please see our list of BYO modems to see if yours is compatible or not. external link 

richard7843
richard7843  

appreciate quick reply. I see it is on your list so can sign up

Kahhua C.
Kahhua C. · NBN

Why is the 100/20 plan pricing so much higher as compared to other providers? I’m currently on it but couldn’t justify why I need to pay extra?

More
More   DM   

Hi Kahhua C, thanks for your questions, we wish to discuss this with you and have reached out via private message to get your account number. Thanks!

Kenneth Goodhew
Kenneth Goodhew · NBN 250/25 (Superfast)

when i order 250/25 fttp upgrade will my original fttn service with my current provider continue until the More service is active?

More
More   DM   

Hi Kenneth, thank you for your question, yes it will remain active. Once your upgrade is complete with us, please ensure your FTTN connection is disconnected with your previous ISP too. Thanks, Team More!

See all More NBN questions

Details

About More Telecom

More Telecom is an internet service provider that offers both nbn and mobile plans, as well as business-grade Ethernet and phone solutions. The company is Australian-owned, with a head office in South Melbourne.

More’s nbn plans

Starting from $66 a month, More’s nbn plans let you bring your own modem or buy a Google Nest Wifi system, which has multiple options to suit different sized homes. You can expect typical speeds of up to 205Mbps with More.

More’s mobile plans

More offers sim-only 1 to 100gb mobile plans starting from $10 a month. You’ll be using parts of the Telstra 3G and 4G mobile network when you sign up to More mobile. All plans don’t have contracts and let you enjoy unlimited call and text within Australia.

Points of praise:

  • They also said that it was quick and easy to set up, and that the online portal was also simple and intuitive to use.
  • Reviewers appreciated the good speeds they had while using More.

What reviewers were split on:

  • Most negative reviews (1 or 2 stars) were from users who felt let down by More’s unresponsive or unempathetic customer service. However, there were also a number of reviewers who found that More’s customer service was excellent, citing the patience and availability of the support team for their positive review.
Compare all More NBN listings
CategoryInternet Service ProvidersInternet Service ProvidersInternet Service ProvidersInternet Service Providers
Standard Monthly Price $88$72$94$115
Typical Evening Download Speed 50Mbps25Mbps95Mbps200Mbps
Typical Evening Upload Speed17Mbps8.5Mbps17Mbps21Mbps
Max Upload Speed 20 Mbps10 Mbps20 Mbps25 Mbps
Max Download Speed 50 Mbps25 Mbps100 Mbps250 Mbps
Contract TypeMonthly / No Lock-inMonthly / No Lock-inMonthly / No Lock-inMonthly / No Lock-in
Data AllowanceUnlimitedUnlimitedUnlimitedUnlimited
Packages AvailableBundle, Business and StandaloneBundle, Business and StandaloneBundle, Business and StandaloneBundle, Business and Standalone
Service TypeNBNNBNNBNNBN
Visit official website

Contact info for More NBN

Mon7:00 am - 12:00 am
Tue7:00 am - 12:00 am
Wed7:00 am - 12:00 am
Thu7:00 am - 12:00 am
Fri7:00 am - 12:00 am
Sat8:00 am - 8:00 pm
Sun8:00 am - 8:00 pm
  • ACN: 165518589
  • ABN: 23165518589

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