- Sign in
- Write a review
Pros
Details
About More Telecom
More Telecom is an internet service provider that offers both nbn and mobile plans, as well as business-grade Ethernet and phone solutions. The company is Australian-owned, with a head office in South Melbourne.
More’s nbn plans
Starting from $66 a month, More’s nbn plans let you bring your own modem or buy a Google Nest Wifi system, which has multiple options to suit different sized homes. You can expect typical speeds of up to 205Mbps with More.
More’s mobile plans
More offers sim-only 1 to 100gb mobile plans starting from $10 a month. You’ll be using parts of the Telstra 3G and 4G mobile network when you sign up to More mobile. All plans don’t have contracts and let you enjoy unlimited call and text within Australia.
Points of praise:
- They also said that it was quick and easy to set up, and that the online portal was also simple and intuitive to use.
- Reviewers appreciated the good speeds they had while using More.
What reviewers were split on:
- Most negative reviews (1 or 2 stars) were from users who felt let down by More’s unresponsive or unempathetic customer service. However, there were also a number of reviewers who found that More’s customer service was excellent, citing the patience and availability of the support team for their positive review.
 More NBN 25/10 (Standard)4.7(26) | ||||
|---|---|---|---|---|
| Category | Internet Service Providers | Internet Service Providers | Internet Service Providers | Internet Service Providers |
| Standard Monthly Price | $77.00 | $99.00 | $119.00 | $66.00 |
| Typical Evening Download Speed | 50Mbps | 92Mbps | 205Mbps | 25Mbps |
| Max Upload Speed | 20 Mbps | 20 Mbps | 25 Mbps | 10 Mbps |
| Service Type | NBN | NBN | NBN | NBN |
| Packages Available | Bundle, Business and Standalone | Bundle, Business and Standalone | Bundle, Business and Standalone | Bundle, Business and Standalone |
| Contract | Monthly | Monthly | Monthly | Monthly |
| Data Allowance | Unlimited | Unlimited | Unlimited | Unlimited |
| Max Download Speed | 50 Mbps | 100 Mbps | 250 Mbps | 25 Mbps |
Reviewer Photos & Videos
I have had the best customer service I’ve ever experienced regarding internet, the team were not only knowledgeable but helpful and kind towards me when an issue came up and we quick to fix without me even needed to state how important it was to have this fixed as internet is essential for my job. I hope the people that assisted me get commended of the amazing customer service they provided, thankyou!
- Value for Money
- Transparency
- See all answers
Customer service is the best I have had after trying other providers. Any problem or questions were answered promptly. Price with my Commbank account is almost half of previous providers. Would definitely recommend.
- Value for Money
- Transparency
- See all answers
- 28 reviews
- 16 likes
Do not buy from these guys, I asked for a refund for my modem which I wasted $200 on and they refused to refund me. Once I have to pay I am going back to Telstra.
If I had known their refund policy before I purchased the modem I would have tried to connect to my current modem first.
Also they sent the modem before I could even cancel my order. I asked if I could use my Telstra modem and right after I got an email saying it’s on its way.
- Value for Money
- Transparency
- See all answers
Needed Tech help with new More Internet provider. Fast service provided for technical
NBN support, thanks Abby
- Customer Service
- Incentivised Review No
- See all answers
Find out how More compares to other Internet Service Providers
Know better, choose better.
Originally contacted Robert P (Ops Mgr) back in January 2022 who advised that no NBN available till late June in our area. End of June Robert rings and advises that the tower is now functioning and we can proceed if we want. Great service from start to finish. We were up and running with 10 days. I was able to contact Robert with a few questions and he was very happy to assist. Service has been running well since start up and so much faster and more reliable than our old service.
- Value for Money
- Transparency
- See all answers
- 54 reviews
- 53 likes
I was looking at joining and phoned to get clarification on what I had read..... FTTP and Fixed Wireless connections, we will activate the next available port on the nbn™ equipment installed inside your property. This means after you are successfully connected with More you will need to advise your previous provider that you wish to cancel their service.......... I was verbally told that this was not accurate and in fact the next available port is not activated as NBN will not allow 2 services to one address (FTTP) which makes their blurb abso...
Read morelutely pointless. Confused and wondering whether to proceed as I found it hard to understand the guy on the other end as his english was terrible to say the least. I asked to be put onto the tech side of things as I wanted to know whether they advise the customer if they notify what port to use as More's customer service guy has no other idea. Yet again the tech was very difficult to understand due to poor english skills. Just got a msg from More asking for my account number. It seems they cannot understand the first 5 words i.e. I was looking at joining. LOL.- Customer Service
- Incentivised Review No
- Connection TypeFTTP (Fibre to the Premises)
- 2 reviews
“Jessie” from their tech support helped us to connect our BYO modem over the NBN. Steps provided works like a charm - We are now enjoying our new internet connection!
- Value for Money
- Transparency
- See all answers
Related Articles
Does Netflix keep lagging? With the rain keeping more people at home, it’s not uncommon to see internet speeds slow to a crawl. Here’s a checklist of what to do to speed your wireless connection up before you call your internet provider.
Internet and mobile phone service are necessities of modern life, so it's important we have the best coverage and service at the best price possible. Here are our Award Winners for the Internet Service Providers (ISPs) and Mobile Phone Service Providers (MPSPs) categories in 2020. View specific ratings such as Customer Service, Adequate Speeds for ISPs and Local Reception for MSPs.
New connection troubleshooting was dealt with ease and professionalism by Richard.....More nbn 5* all the way.
Very impressed with product and service.
Speed is also amazing after I did the speed check and as promised....
Highly recommended
John
- Value for Money
- Transparency
- See all answers
We got More NBN as part of a promo and they have great service, fast connection and customer service.
- Value for Money
- Transparency
- See all answers
Find out how More compares to other Internet Service Providers
Know better, choose better.
Spoke to RC “Richard” he was patient, incredibly knowledgeable, well spoke and assisted me in getting my BYO modem to connect.
- Value for Money
- Transparency
- See all answers
- 3 reviews
- 2 likes
Was tired of my old crap Origin Broadband connection being unreliable and bills not being emailed out to be paid so dumped them! More has been faultless to date and I've finally been able to update my PCs OS when I couldn't via Origin Broadband for years... Setting up the new More connection was easy and fast whilst talking with tech support giving confirmation of configuration steps I was completing.
- Incentivised Review No
- Connection TypeFTTC (Fibre to the Curb)
- See all answers
- 2 reviews
- 1 like
I subscribed to more NBN, moving away from TPG (I am feeling I am Ian idiot) as they are offering free NBN for CommBank Home customers for 3 years. The website claims activation in 1-3 days. False claim. Subscribed on 26 July. 4 business days and they can't activate it. All equipment is in place.
Now they give me appointment 9 days away for technician to come and investigate. What a terrible experience to start with.
- Incentivised Review No
- Connection TypeHFC (Cable)
Find out how More compares to other Internet Service Providers
Know better, choose better.
- 2 reviews
Very reliable. Why I have to write 10 words is not sensible.
- Value for Money
- Transparency
- See all answers
- 3 reviews
We were previously with a sister company. of More. We cancelled our internet with this provider with one weeks notice and signed up with More a week in advance. We were not aware the two providers are sister companies. more called us every day for 3 days preceding connection. We estimate it was about four hours on the phone. Each time we were assured an email would come through with details of how to connect. They charged us four days ahead of connection date. On Saturday evening at. 6 pm our internet was cancelled. we called more and they said...
Read more that as we were with their sister company prior to signing up they had cancelled both accounts and our internet would take 46 hours to reconnect!!!!!!This was never mentioned at any point in any prior discussion (last discussion was Saturday morning) and we canceled our original connection prior to signing up with more. We were stuck with no internet for an entire weekend!!! More literally didn’t apologise. [Name Removed] from more kept trying to imply it was our fault for cancelling out internet connection prior to signing up with more.- Value for Money
- Transparency
- See all answers
Hi, sorry for the recent experience you have had, we have reached out via a DM to assist you. Thank you, More.
- 2 reviews
I have been having network speed issue with MATE and as soon as I churned to MORE, all network issue are gone instantly. Ping back to normal, less (or no) packet loss, evening speed is excellent with MORE.
The churn transition was smooth - and all were done via online. I specifically indicated that to use the UNI-D port 1 for MORE, and indeed it is connected to that port without issue.
Thank you for the smooth process, MORE. Keep up the good work.
- Value for Money
- Transparency
- See all answers
Questions & Answers
What is the cost of the Modem?
$199 for netcom router free shipping
Hi Robert, Thank you for your question, please call us on 1800733368 or head to www.more.com.au to see our range of modems & prices. Thanks More
As a Commonwealth Bank user, is More suitable for Seniors with reduced incomes.
100% I can say from my own personal experience. As I'm saving approx. $30 every month moving with MORE Telecom.
Hi Saby, thank you for your question. We recommend calling our sales team on 1800733368 and follow the prompts to sales. They are best suited to assist you in picking a plan that suits your requirements. Thank you, More.
Hi I have vodafone nbn with hub modem. does it work with more. My connection is FTTN
Hi Jjv, thank you for reaching out. As long as your Vodafone modem isnt locked then it will work with More. If you require any further information, please call us on 1800733368 and follow the prompts to sales.
Get an answer from our members and More representatives
Prices
Standard Speed NBN (Commonwealth Bank customers)
$46.20- $53.90
- $66
- $69.30
- $76.30
- $77
- $83.30
- $99
- $109
- $119
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Hi OzzVizz, we are sorry to read of your connection issues, we have reached out via a DM to assist you. Thank you, More Escalations Team.