Exact same products you can get off Temu for 1/3rd of price. Scam company, making you think it’s an Australian company and selling the real product, not a copied product, like Temu.
Do not buy! Absolute scam This company is Chinese, not Australian - if you try to return your item you'll be paying for the shipping back to China. Terrible quality items, not as described. I paid $70.00 for the interactive fish tank, it's honestly worth about $5. The speaker is terrible, loud and tinny. The fish don't move. I also have the race… Read more
track which is very underwhelming.
Customer service was terrible, scripted replies.
Cannot believe I gave this company my money.
Did not receive the toy I ordered, similar product but different named toy in totally different damaged box with no carry handle like the one in my order confirmation. To return and receive a refund I had to pay the return postage to China whilst they make out they have a warehouse in Australia. All emails I sent were responded with a robotic answer which did not address my issues.
Reviews with attachments
Do not buy from this website - my poor 3 year old son opened his present from his Nanny on Christmas Day and his toy airplane was broken. He was devestated and kept asking why it was broken. I contacted Morgan's Minis to ask them to either refund us or send out a whole new plane for my son so he could acutally have one that is not broken. They… Read more
emailed me back. saying that they have sent out a new one and when we received about a month later. They only sent the main part of the plane so it was missing all the attachements so again my son was utterly dissapointed with his toy. I have now asked for a refund as this is just not good enough. The airplane was not cheap to buy and in all the video's the toy looked huge and it was so small and flimsy. Very very very disappointed. Do not buy from here.
Product arrived directly from China and packaging was ruined in transit. The product itself is terrible quality and not even to Australian standards with button batteries in toys that screw open! This company is Chinese, not Australian and they shouldn’t be allowed to sell here.
Just received a gift...after waiting an extended time for delivery....and arrived in a crushed box with wings detached and bent on the fairy toy. Have emailed back and forth and sent photos. Needed to go out and replace it as my granddaughters birthday was 2 days after it arrived ed broken. Their replies take ages and they offered 20 percent off....am insisting on refund but getting the run around . AVOID
- +2
Ordered 2 planes what arrived was nothing like the plane advertised. The planes a flimsy and fall apart. Have emailed Morgams Minis but NO reply. Very very disappointed will not buy off this site again The first photo is what I ordered. The others are what I received.
DO NOT BUY FROM THIS STORE An absolute waste of money and time, the website is misleading and not based in Australia. Products are shipped from China and will take a month to arrive and when they do, it is damaged and the product quality is terrible.
DO NOT BUY FROM THIS STORE! Product arrived late, smashed in box. Serves myself right buying online and not looking up reviews as I normally do, that’s on me. Majority reviews are terrible and this one is the same. Do yourself a favour and don’t do it! One star isn’t deserved.
- +3
Terrible product. Cheap and nasty. Not safe for babies at all. Box arrived completely crushed and they refused to refund or exchange. Best they offered was a 20% refund. Absolutely awful service. Do NOT TRUST OR BUY
Toy arrived damaged and not as advertised. Still waiting for refund.
Why can’t I issue 0 stars??? I haven’t even received my item. They are aware of this and offered resend or refund. That’s all they did though - offered. This was back on the 4/10. I am yet to hear anything further. Do not use this company.
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Ordered for my grandsons birthday and it not only took four weeks when it arrived (too late) it arrived in broken and squashed packaging. Cheap and nothing like on the website for $59 I could have paid $10 at a cheap shop and got better value.
- +7
DO NOT PURCHASE FROM THIS STORE!! I wish I had googled the reviews before purchasing. I bought an item, at double the cost of other sites, as a birthday present. The package arrived in a box that was in abhorrent condition and unsuitable to gift. (See photos for reference). Despite the fact that they had a box in good condition in the… Read more
advertisement photos they refused a refund. PayPal also refused my claim because it’s “not significantly different”. At $60 for a cheap Chinese made item, that looks like it’s been squashed by junk on the back of a wardrobe, I’m furious. And they advertised delivery in 10-12 days. It arrived in 30 days. Stating such a short delivery time and displaying Australian Dollars on the site is misleading as to the country of operation. Avoid at all costs!!
If I could give it zero stars I would. Misleading product photos. The toy arrived and it was 1/4 the size of the one in the photos. Took over a week to even dispatch the item and it arrived over 2 weeks later. I made a reasonable complaint and asked for a refund (including return postage but this was refused). The matter regarding the mis-selling… Read more
and misleading photos was not addressed. Morgan’s Mini’s is actually in China. No wonder China has such a poor reputation for quality and ripping people off. DO NOT BUY FROM THIS WEBSITE!!
Latest follow-ups
AVOID this website! It gives the impression of an Australian business selling quality toys for children and this is not the case at all. I recently bought 3 Flutterflys which were cheap nasty and unsafe. Their website claimed suitable for age 3 +. I… Read more
decided to test one out before gifting. It was difficult to turn on, didn’t fly as advertised and could possibly injure a young child. The box said Age 13+. I returned them to a Shanghai address and ended up having to pay $30 for postage for faulty goods and misleading advertising.
Follow-up · In answer to these reader questions: 1. The switch is small and stiff making it difficult for a child to turn on 2. It fairy is made of hard plastic with some sharp edges and the wings move very fast 3. The website advertised this was suitable for Age 3+ whereas the box had a much higher age suitability rating.
Caution: My Experience with Morgan’s Mini Toys I am posting this as a consumer warning based on my personal experience. I ordered a product from Morgan’s Mini Toys that was advertised as a specific item. What I received was not the product shown… Read more
or described on their website. The item did not meet the advertised specifications or my reasonable expectations as a buyer.
When I raised the issue, the vendor did not offer a full refund unless I returned the product at my own expense to an overseas address in Hong Kong. This was not made clear at the time of purchase, and the business presents itself in a way that strongly suggests it is UK-based, which I later discovered is misleading.
Ultimately, the vendor offered a 30% partial refund on the condition that I keep the incorrect item. I accepted this only because the alternative was to pay costly international return shipping with tracking, which would have made a full refund uneconomical.
Key points prospective buyers should be aware of:
Products may not match what is advertised
Returns may require international shipping at the buyer’s expense
Business branding gives the impression of being UK-based, while returns go to Hong Kong
Partial refunds may be offered instead of resolving the issue properly
I paid via PayPal expecting buyer protection, but learned that even when a seller sends the wrong item, buyers can still be required to pay return shipping to receive a refund.
I strongly recommend that anyone considering purchasing from Morgan’s Mini Toys:
Carefully check independent reviews
Be aware of where returns are actually sent
Factor in potential international return costs
Use extreme caution before purchasing
I would not purchase from this vendor again.
Follow-up · What did you actually order? I ordered a Morgan’s Mini busy cube as advertised on the Morgan’s Mini Toys website. The product listing showed a specific design, materials, and finish, and the branding gave the strong impression of a UK-based business. What product did you receive? I received a different, inferior product that did not match the… Read more
DO NOT BUY FROM HERE. They sell Ali Express products at a premium price!! Returns are awful and the customer service is so bad. Just keep sending the same generic emails
Follow-up · All of the items on this website can be found on chinese sites like Ali Express and Temu. They are selling them at a markup. Back and forth emails avoiding the problem and delay tactics. Paypal dispute usually favours the seller so BEWARE
Recent reviews
I ordered two sets of the Smash Sum game (over $70) in late October putting away for gifts at Christmas. Having now gifted them in Dec and early Jan to two different families, the parents informed me the games were missing cards 1-3 so I reached out to the company to get the missing cards sent. Their response below: We’re sorry, but we’re unable… Read more
to send the additional cards as your order is now past our 30-day after-sale policy. Unfortunately, we cannot fulfill this request outside of that timeframe.
We sincerely apologize for any inconvenience this may cause.
So because of a ‘policy’ (which I will review in a moment as this has nothing to do with a refund or return which their first response alluded to) we’ve got two kids with lame games no doubt because they don’t have an internal packing ‘policy’ for quality control. By the way, these are not additional cards as they state, they are cards never received.
Honestly, do not buy this game from this company and check as many reviews as sites as possible before making any other purchases from them.
Purchased a Cube Train Set from this mob. Missing parts and sent them and email. They responded unable to comprehend the problem and really not wanting to do anything to resolve the issue. Another toy scam. One star is excessive. Should have looked here before I purchased.
Ordered a gift for a 2 year old on 13 December. Failed to arrive for Christmas. Arrived on 30 December. Sent from SYDNEY to MELBOURNE! Wrote emails seeking where the gift was in transit but never received on indication of when it would arrive. No phone number given to talk to someone! Just appalling customer service. Recommend not to deal with this company!!!
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Morgan’s minis refuses to accept that not packing an item for transit (which took 3 weeks) then makes the item not fit for purpose. I want to return the item to them at their cost. Their solution is 20% of the purchase costs to be refunded. The item was drop shipped (as I later realised) and could be bought on Amazon for $20 less (with 24 hours… Read more
shipping. And securely packaged).
Worst company to deal with. DO NOT BUY. Find the item you want on Amazon, save yourself money and delivery time
I can’t state loud enough .Don’t waste your money , time or sanity dealing with this incompetent and deceptive business !!!! They advertise leading the customer to believe the products are in Australia .They most definitely are not . The product I received was cheap and flimsy so much so we didn’t want to give it to our 4 year old grandson. It… Read more
was way overpriced and looked like something we had bought for a fraction of the price at a cheap discount store . Despite the statement on their website claiming they offer no hassles money back guarantee they don’t respond in a timely manner and when they finally do they offer for you to keep it and give you a measly refund of a portion of what you paid . I insist no I want to send it back for a full refund . After multiple emails asking them to respond they finally do giving me the details to return it . It’s then that I find they want me to send it to an address in China for an outrageous postage cost even though they sent it from an address in Sydney for $4.95 . I refuse and want to send to the address they sent from and they tell me they won’t accept the return if I do this . Total deception from this company , they know full well no one is going to post an item back to China to re coup their money when they loose out on postage . I’ve learnt my lesson the hardest way .Don’t buy from these scammers . You can find better quality and better priced products here in Australia 100% All I can do is warn other unsuspecting potential customers please don’t get caught buying from them !
Product Review: TrackFusion Train Set – Poor Quality and Unresolved Support Issues I purchased a TrackFusion train set from Morgan Minis and was very disappointed with both the product quality and the after-sales support. The train functioned for only a short period before failing completely. Within one day of normal use, it stopped retaining a… Read more
charge and would power off after less than 30 seconds, even after being left charging overnight. Multiple power sources and charging cables were tested to rule out external issues, but the fault clearly lies with the unit itself. For a premium-priced product, this level of reliability is unacceptable.
I contacted Morgan Minis promptly to report the issue and responded quickly to every request they made. I provided order details, followed up multiple times, and supplied video evidence clearly demonstrating the fault when requested. While the video was acknowledged and said to be forwarded for review, the communication after that point became slow and unproductive.
Despite weeks of follow-ups, I received no clear timeline, resolution, or confirmation of whether the product would be replaced, repaired, or refunded. Responses, when they did come, were vague and did not lead to any meaningful outcome. The delays dragged the issue close to the return window, limiting my options and adding unnecessary stress.
Overall, this experience highlighted two major concerns: 1. Product quality that did not meet expectations, failing almost immediately. 2. Poor customer service and lack of timely resolution, despite full cooperation from the customer.
I would advise potential buyers to be cautious, particularly if reliable after-sales support is important. While issues can happen with any product, how they are handled makes all the difference — and in this case, the handling was disappointing.
My order never arrived, despite ordering weeks prior to Christmas. Misleading Website suggesting it is an Australian online store, yet product is ordered from Hong Kong.
DO NOT BUY FROM THIS COMPANY. I will give 1 star as the product did arrive. However, the advertising is misleading, giving the impression it is an Australian based company. I ordered a Patter Play wooden puzzle set, $34.95 plus postage. The product I received is manufactured by Treehole and is available on Temu for under $20. The product I received is of inferior quality. Never again.
I ordered the TurboRex for my son’s birthday. It arrived late and wasn’t working properly. It doesn't fully transform (tail is not extending) and doesn't drive around. I've been trying to return it now for weeks. The process to return the item has been long and unsatisfying.
I purchased one of the dinosaur terrariums as a gift for my daughter’s birthday. The product is not what it seems on the website. It’s extremely cheaply made for the price you pay. You could buy a better quality one from the cheap shop. Shipping was terrible, it came squished and took forever!. Customer service when contacted just offered me to… Read more
buy more toys. Would not recommend at all for the price you pay! Website is extremely mis-leading - products are not from or shipped by Australia. Absolutely terrible product for the price Will never use this company again. Wish I read reviews off the review website first.
Love this site To admit was a lil unsure of quality Ordered similar products from another site and others from Morgan’s mini … tbh the items I have received from here have been phenomenal … as described … as expected ! Order again for absolute sure
Packaging squashed .. no protection for shipping Rubbish contents . No instruction Manual which it says to read thoroughly before operation . Not cheap for Chinese trash Very disappointed with myself Unfortunately we have to look into every business before we trust it’s legitimacy Do your self a favour .. do not buy from Them
Ordered three remote control cars for young children. Three different colours. Firstly the delivery was delayed and way too long. Then the cars arrived and two of the remotes are the same colour, not a deal breaker, but all the remotes control all the cars, not different frequencies, so can not play side by side. Absolute rubbish and cost $90 each. Wish I had seen these reviews and not the ones on the website. Avoid avoid avoid.
I ordered gifts from Morgan’s Minis and three arrived with boxes so damaged they couldn’t be given to anyone. After a painfully slow reply, they offered a measly 20% refund. When I pushed back, they took ages again and then told me to return everything — still no apology, no ownership, nothing. No phone number, no real customer service, and no… Read more
concern for customers. I’m now three gifts down right before the festive season. Absolutely not worth the hassle. I wish I had seen these reviews before I ordered.
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And months later thy refused refund and promised to post new parts but never did. DO NOT deal with this company- a scam