Mortgage Choice Narrelan is amazing and helpful!
We would like to express our deep gratitude to Theresa Casanova (Mortgage Choice in Narellan) for the amazing service she provided us! This week we finally have our loan funded. Our unique circumstances make the journey to get a home loan approval quite challenging, and things got even more complicated with the pandemic. Before dealing with Theresa, we contacted few different brokers and banks, even the bank where we have our savings (NAB). All of them proved to be very disappointing to us. Some didn't even bother to return our calls. Then we c...ontacted Theresa, who turned our disappointments to hopes. From the beginning, she really showed that she cares about us. We even feel that she is like our own family who gives good advices and have our best interest at heart. Communication with Theresa is excellent! She informed us of each progress of our application promptly. She is very responsive and never make us feel bad asking her about anything. She has great knowledge and able to recommend the best product for our loan. We highly recommend Theresa to anyone looking to get a loan or refinance. We will also be returning to her for her advice when our fix term nearly ends. Thank you very much Theresa!
Company is full of arrogant and ignorant people, please beware.
My customer service was absolutely horrendous, none of my needs were met; as I was treated as a second option. I have never dealt with such unprofessionalism in my life.
Amazing customer service!
We cannot say enough about Peter and Elisabeth at Mortgage Choice Helensvale & Nerang. They have gone above and beyond for us and made the entire process that much simpler. Their customer service is incredible, by far the best we have ever received. They have worked tirelessly to help us achieve our goal of buying our very first home and we are forever grateful to them both.
Mortgage Choice is the RIGHT CHOICE!
So happy I came upon Mortgage Choice while searching for help with financing a mortgage, and even happier that my request was directed to Chantelle.
The finding a house and walking through the entire process can be tricky especially as a first home buyer and ended up taking way longer than expected. I had a thousand questions over what ended up being a time span of ten months, and every one of them was answered quickly and professionally. There was even an episode when I was looking at moving States and at every step I could rely on Chantelle f...
Run away very quickly!
We contacted Mortgage Choice Hornsby about securing two loans. In the initial call I asked them a few questions about whether they favored some banks over others and whether they got paid the same commission regardless of who they used and the guy got quite defensive. I then contacted moneysmart (the Australian government body educating people about finance) and they gave me some key questions to ask before proceeding further. So we spoke with the guy again and he got super defensive. He said he’d never been asked those questions before and the...y weren’t anybody’s business. He was flat out rude and told me he didn’t have time to deal with us because he was too busy with his ‘real’ customers. If the broker won’t answer a few questions, they’re not being transparent. And there’s normally only one reason for that. Don’t touch them!
Might be great experts but my customer experience was poor
I had great hopes with Stephen in Surry Hills as he came across as a real professional. Submitted documents promptly and never heard from them again. Refinanced on my own.
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If I could give 0 stars, I would.
Abolsutely terrible experience. While we did end up getting an approved home loan the whole process was terrible. Our broker was marketed as one of the most experienced brokers they have, and yet she stuffed up everything she was involved in. Even once everything was signed, she realised that she had the wrong mortgage papers issued. Just don’t do it - take it from 2 people who were put through the ringer by this company. Go straight to the banks for finance and do your own research - even if you are a first-class ding dong you’d do a more thorough job than Mortgage Choice.
Waste of time
Initially they said the amount I was asking for would be tight but easily doable, after a week of wasting my time they decide it's not possible now.
Absolute waste of time
Great experience with Jane Vaughan
Jane Vaughan from Mortgage Choice is an exceptional broker who went above and beyond to ensure I was able to buy my dream home and get the best deal possible! Even when things changed, Jane was adaptable and understanding the whole way through. I will absolutely be going back to Jane when I need a broker again and would confidently recommend her to everyone.
Waste of time
Never again will I use Mortgage Choice. They gave incorrect information & I ended up getting loan on my own through Commonwealth bank who were much easier to deal with. Plus I got extra $2,000 for refinancing with them which Mortgage
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I've had several mortgages over many years & always used the building society I've been with, but this time I thought I would try Mortgage Choice. To say they had terrible customer service is an understatement. We were lied to several times & the mortgage broker even got abusive & threatening on the phone when we called him with a simple question he refused to answer. He later apologised but the damage had been done. It was only lucky we had already received approval otherwise we would have pulled out straight away. I did make sure though that ...after several months I transfered the loan to another product directly with the lender so I could make sure the broker didn't receive any trailing commission. I would suggest doing your own homework & speak to lenders directly. Our experience with this company was terrible.
Never again - total waste of time
Such a disappointing experience. In the initial chat I was constantly talked over, questions weren't answered, and the whole call was so rushed. It felt like they had other tasks to get to, because I wasn't given any time to explain my situation and what I was after. On top of that, I still haven't heard back from them. Wouldn't recommend and definitely not going through them again
We’ve dealt with Manjula Ezra for several years and I highly recommend her. She is extremely knowledgeable and efficient, always replying to emails promptly and always answering my many questions.
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Don’t be a female wanting to borrow money. This guy was so condescending I had to hang up on him!
Seriously, do not use them!
He was rude, and told me how wonderful he was but was useless!
Review for Peter Vaughan – Mortgage Choice Nunawading
Put simply, Peter is brilliant.
My fiancé and I went to Peter on the recommendation of a friend to organise the purchase of our first home.
Peter was welcoming, patient, understanding, knowledgeable and everything else you need and want in a broker.
We ended up having some problems with our conveyancer and the vendor during the settlement process. Peter went above and beyond to help us, always being available to talk and offer guidance. As far as we are concerned his assistance was a key factor in our navigation through a very tricky situation...
Questions & Answers
What are the benefits of going through a mortgage broker compared to doing it yourself besides the knowledge.
Is there any extra benefits you can pass on to a customer
There are NO benefits, Brokers will just blow smoke up your ass the entire time saying they can get you the money you ask for, until you actually agree to go and sign papers to get the loan then they start asking you for more money or tell you that you can only get tens of thousands of dollars less than you asked for. If you have 20-30% of the amount you want then MAYBE you can get what you ask for but if you have LESS than 20% just forget about it all together
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