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Mortgage Choice

Mortgage Choice

2.7 from 119 reviews · View Statistics
See the Best Home Loans in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by Mortgage Choice

Reviews

Previous
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Mortgage Choice Narrelan is amazing and helpful!

published
Transparency
5/5
Customer Service
5/5
Nathan Landers
Nathan LandersSouth East Queensland, QLD

Company is full of arrogant and ignorant people, please beware.

published

My customer service was absolutely horrendous, none of my needs were met; as I was treated as a second option. I have never dealt with such unprofessionalism in my life.

Transparency
1/5
Customer Service
1/5

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0.0
(1,234)

Amazing customer service!

published

We cannot say enough about Peter and Elisabeth at Mortgage Choice Helensvale & Nerang. They have gone above and beyond for us and made the entire process that much simpler. Their customer service is incredible, by far the best we have ever received. They have worked tirelessly to help us achieve our goal of buying our very first home and we are forever grateful to them both.

Transparency
5/5
Customer Service
5/5
MelbourneGal
MelbourneGalGreater Melbourne (Metropolitan), VIC
  • 9 reviews
  • 12 likes

Mortgage Choice is the RIGHT CHOICE!

published
Customer Service
5/5
Application Process
5/5
Home Loans

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Run away very quickly!

published
Transparency
1/5
Customer Service
1/5
Incentivised Review No
Tom
TomSydney, NSW
  • 2 reviews
  • 1 like

Might be great experts but my customer experience was poor

published

I had great hopes with Stephen in Surry Hills as he came across as a real professional. Submitted documents promptly and never heard from them again. Refinanced on my own.

Customer Service
2/5
Timeliness
1/5
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Molly
Molly
  • 2 reviews
  • 1 like

If I could give 0 stars, I would.

published

Abolsutely terrible experience. While we did end up getting an approved home loan the whole process was terrible. Our broker was marketed as one of the most experienced brokers they have, and yet she stuffed up everything she was involved in. Even once everything was signed, she realised that she had the wrong mortgage papers issued. Just don’t do it - take it from 2 people who were put through the ringer by this company. Go straight to the banks for finance and do your own research - even if you are a first-class ding dong you’d do a more thorough job than Mortgage Choice.

Transparency
1/5
Customer Service
1/5

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Next

Waste of time

published

Initially they said the amount I was asking for would be tight but easily doable, after a week of wasting my time they decide it's not possible now.
Absolute waste of time

Transparency
1/5
Customer Service
2/5

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0.0
(1,234)
Sarah
SarahSydney
  • 6 reviews

Great experience with Jane Vaughan

published

Jane Vaughan from Mortgage Choice is an exceptional broker who went above and beyond to ensure I was able to buy my dream home and get the best deal possible! Even when things changed, Jane was adaptable and understanding the whole way through. I will absolutely be going back to Jane when I need a broker again and would confidently recommend her to everyone.

Transparency
5/5
Customer Service
5/5
Home Loans

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Robyn
RobynSydney Surrounds, NSW
  • 4 reviews
  • 1 like

Waste of time

published

Never again will I use Mortgage Choice. They gave incorrect information & I ended up getting loan on my own through Commonwealth bank who were much easier to deal with. Plus I got extra $2,000 for refinancing with them which Mortgage

Transparency
2/5
Customer Service
2/5
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Graz
GrazSydney
  • 11 reviews
  • 6 likes

Never Again

published
Transparency
1/5
Customer Service
1/5

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0.0
(1,234)

Never again - total waste of time

published

Such a disappointing experience. In the initial chat I was constantly talked over, questions weren't answered, and the whole call was so rushed. It felt like they had other tasks to get to, because I wasn't given any time to explain my situation and what I was after. On top of that, I still haven't heard back from them. Wouldn't recommend and definitely not going through them again

Application Process
1/5
Timeliness
1/5
Incentivised Review No
Home Loans

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Excellent

published

We’ve dealt with Manjula Ezra for several years and I highly recommend her. She is extremely knowledgeable and efficient, always replying to emails promptly and always answering my many questions.

Incentivised Review No
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Green Pool
Green PoolSouth East Queensland, QLD
  • 5 reviews

Total moron!

published

Don’t be a female wanting to borrow money. This guy was so condescending I had to hang up on him!
Seriously, do not use them!
He was rude, and told me how wonderful he was but was useless!

Incentivised Review No
Liam
Liam
  • 2 reviews

Review for Peter Vaughan – Mortgage Choice Nunawading

published
Transparency
5/5
Customer Service
5/5

Questions & Answers

Drew
Drewasked

What are the benefits of going through a mortgage broker compared to doing it yourself besides the knowledge.

Is there any extra benefits you can pass on to a customer

1 answer
Sean J.
Sean J.

There are NO benefits, Brokers will just blow smoke up your ass the entire time saying they can get you the money you ask for, until you actually agree to go and sign papers to get the loan then they start asking you for more money or tell you that you can only get tens of thousands of dollars less than you asked for. If you have 20-30% of the amount you want then MAYBE you can get what you ask for but if you have LESS than 20% just forget about it all together

Get an answer from our members and Mortgage Choice representatives

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